3002MWD
TWO LINE
DELUXE FEATURE
SPEAKERPHONE
5 or 10 MEMORY
INSTALLATION
AND USER GUIDE
®
TeleMatrix Copyright 2005 ©
COMPLIANCE AND SAFETY
As specified by FCC regulation, we are required to inform you of specific governmental and compliance
regulatory requirements, safety notices, safety instructions and other informative information. TeleMatrix, Inc. provides this information in a separate manual. We pack the separate Compliance and Safety
Manual within each outer box or product box when shipped.
Prior to reading this operation manual and prior to setting up your telephone, please refer to the Compliance and Safety Manual.
If the Compliance and Safety Manual is not immediately available. Please obtain a free copy by calling
our Priority Care Department (phone number 1-800-462-9446) or by downloading a copy on our Internet
(web site address www.telematrixusa.com).
Features ...........................................………..……………………………………............................. 1
Controls ...........................................................................…………………………………………… 2
Switch Settings .....................................….......................……………………………………………... 4
Installation .....................................................................……………………………………………... 5
Wall Mounting .....................................….......................……………………………………………..... 7
Programming Speed Dial Memory .................................……………………………………………....… 8
Operation ........................................................................…………………………………………….. 11
Care and Maintenance ..................................................……………………………………………...... 16
Service …………………………………………………..……………………………………….………………………..… 17
Warranty .......................................................................…………………………………………….... 18
CONTENTS
FEATURES
• Two Line
• Convenient Data Port
• 5 or 10 Single Button Memory Locations With Secure Programming
• Tone Dialing
• Speaker Key
• Conference Key
• Mute Key
• Handset Volume Control
• TouchLite™ Message Waiting Retrieval
• Store Key (submerged))
• Storable Flash Function Programmable at 100mS to 1000mS (default is 600mS)
• Storable Pause Function Programmable at 1.0 to 5.0 Seconds (default is 1.2 Seconds)
• HI/LOW Ringer Volume Control Switch
• Desk or Wall Mountable
• Fully Modular, Easy To Install
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CONTROLS
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DEFINITION OF CONTROLS
1. Handset ..........…………..………….........… Hearing aid compatible, low profile styling.
2. Ringer Controls ………………….……………. Adjusts the volume of the ringers to HI/LOW setting.
3. Handset Jack ……………………………….… Modular receptacle where handset cord plugs into the base unit.
4. Dial Pad ………………………………….…….. Large keys used for dialing.
5. Conference Key ……………………………… Used for conference calling.
6. Handset Volume Control ……………….… Controls the loudness of the receiver volume when pressed.
7. Speaker Key …………………………………… Used to activate speaker
8. Mute Key ……………………………………….. Used to mute speaker key and handset
9. Hold Key ……………………………………….. Used to place caller on hold
10. Message Waiting TouchLite™ Key ……… Used to call voice mail to retrieve messages.
11. Pause Key ……………………………………... (Submerged Key) Used to program a 1.2 second pause in memory.
12. Flash Key …………………………………….… (Submerged Key) Used to provide a 600 mS line break to access PBX/Centrex.
13. Feature Access Keys ………………………. 5 or 10 Programmable memory locations (based on model) for frequently dialed phone numbers
and access codes.
14. Data Port ………………………………………. Used to connect a computer modem, fax machine, or answering device.
15. High/Low Ringer Volume Switch ……… Used to control the ringing volume for each line.
16. Store Key ………………………………………. (Submerged Key) Used to program information for speed dialing.
17. Message Waiting Lamp Switch ………… Used to select the Message Waiting Light operation.
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SWITCH SETTINGS
There are installer selectable switches located on the bottom base underneath a protective plastic overlay. These switches are
hidden behind a plastic cover for security. To locate, remove the plastic covers using a sharp pointer or paper clip as shown.
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Line Voltage Selectors (Optional Feature)
The 3002MWD is designed to operate behind PBX telephone systems rated between 24 volts and 48 volts. If you have this feature, there are line voltage
selector switches that must be set according to the PBX system rating that the
phone will be installed. There are two (2) switches, the first for Line 1 and the
other for Line 2. Each switch has three (3) setting options. They are: “24V/48V/
OFF”. Set the switches by simply sliding to the appropriate setting. The ”OFF”
setting is used to turn off the line if a line appearance is not wired to the telephone.
Note: the factory default is set to the “24V” setting.
Message Waiting Selector
The 3002MWD can support 90VDC neon or low-voltage LED message waiting
systems. Simply slide the switch to the desired position that is compatible with
your PBX messaging system.
Note: the phone is factory preset to the “Neon” setting.
INSTALLATION
Parts Check List
The following parts are included in this package:
1. 15’ modular telephone line cord.
2. Modular coiled handset cord.
3. Base unit
4. Handset
Caution
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
• Never touch uninstalled telephone wires or terminals unless the telephone line has been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
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The wall mount wedge and short line cord parts are not included. Call customer service for assistance.
Connecting The Handset Cord
A 10’ modular coil handset cord is provided.
To install, simply plug one end of the handset
cord into the modular jack on the handset.
The remaining end of the handset cord plugs
into the jack labeled “Handset” located on
the left side of the base unit.
(figure 3)
INSTALLATION
Connecting The Line Cord
A 15’ modular line cord is provided. To
install, simply plug one end of the line cord
into the modular jack located on the back of
the base unit. The remaining end of the line
cord plugs into the wall jack.
(figure 4)
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WALL MOUNTING
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Figure 8
Figure 7
Wall Mounting (OPTIONAL)*
The Marquis Telephone was designed to be conveniently wall
mounted. There is no additional hardware required. Follow these
easy steps:
1. The handset retaining clip must be engaged to secure the
handset when hanging up. To engage the clip, unsnap the
clip, rotate the clip 180º and then snap the clip into place.
(figure 7)
2. Plug one end of a short line cord (not included) into the line
jack on the back of the Marquis base unit. Plug the remaining
end of the short line cord into the wall jack.
3. Next, snap in the wall mount wedge (not included) and guide
the phone onto the studs of the wall jack. Pull down firmly
until you feel it snap into place. The unit is now wall mounted.
(figure 8)
CONTACT TELEMATRIX FOR THE OPTIONAL WALL MOUNTING
WEDGE. CALL PRIORITY CARE AT 1-800-462-9446.
conf
Figure 9
PROGRAMMING SPEED DIAL
The “STORE”, “FLASH”, and “PAUSE” function keys are located underneath the clear plastic overlay and paper faceplate. To access, lift
off the overlay and paper faceplate using a paperclip or sharp pointer. (figure 9 and 10)
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Figure 10
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3
Storing A Number Into Memory
Up to 10 phone numbers can be stored into
memory. Each location can store up to 32
digits in tone mode .
Note: a “PAUSE” or “FLASH” programmed
into memory counts as one digit when
storing a number.
1. Select Line 1.
2. Lift the handset.
3. Press the STORE key.
4. Enter the numbers to be stored using the
numeric dial pad.
5. Press the desired memory location
wherein the number is to be stored.
6. If additional numbers are to be stored,
repeat steps 4 thru 5.
7. Hang up the handset.
Storing “PAUSE” Into Memory
If you are using your 3002MWD anywhere
that requires and access code for outside
calls, you may need to add a “PAUSE” to the
number to allow tine for the outside line to
connect. You can enter as many pauses as
needed.
Note: a “PAUSE” or “FLASH” programmed
into memory counts as one digit when
storing a number.
1. Select Line 1.
2. Lift the handset.
3. Press the STORE key.
4. Enter the required access code using the
numeric dial pad.
5. Press the “PAUSE” key.
6. Enter the digits to be stored using the
numeric dial pad.
7. Press the desired memory location
wherein the number is to be stored.
8. If additional numbers are to be stored,
repeat steps 4 thru 7.
9. Hang up the handset.
FLASH Hook Function
The Flash function is used to access PBX
features or Telco line features such as Call
Waiting. The FLASH function is a 600mS
timed line beak. If the FLASH function will be
used often, store the feature into memory
location for easy access as follows:
1. Lift the handset then press the “STORE”
key.
2. Press the “FLASH” key.
3. Press the memory location wherein the
“FLASH” is to be stored.
4. Hang up the handset.
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PROGRAMMING SPEED DIAL
PROGRAMMING THE
TouchLite
TM
Feature Description
TouchLite is a new innovation that integrated
the visual message waiting lamp and a speed
dial key into one. It allows easy access for
guests to retrieve messages.
When the message waiting lamp lights to notify
the guest that a message is waiting, a simple
press of the RED TouchLite connect the guest
to the message center or front desk.
TouchLite also adds an additional memory
location to this telephone. (6 to 11 total speed
dial memories depending on the model)
Programming TouchLiteTM
1. Select line 1
2. Lift the handset.
3. Press the “STORE” key.
4. Enter the numbers to be stored using the numeric
dial pad.
5. Press the red TouchLite key to store.
6. Hang up the handset.
(figure 9 and 10)
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Handset Volume Control
The handset volume control increases the volume of the handset.
When the handset is off hook, press the volume control key to increase the handset volume.
The volume control is a HI/LOW operation and is hearing aid compatible.
Using The Data Port
The phone is equipped with a convenient port on the right side of the base unit. This modular receptacle is used
to plug in any standard telephone device such as a computer modem, answering machine or fax machine.
OPERATION
Ringer Volume Control
The ringer volume control increases the volume of the ringer.
There are individual switches for line 1 and line 2.
The volume control options are HI or LOW for each line.
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OPERATION
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Line Status Indicators
The Marquis Telephone is equipped with LED indicators to show the current status of the
telephone lines. They are:
• Ringing Line—Ringing LED turns red on incoming ringing signal.
• Line IN USE—Line status LED lights green when line is IN USE.
• HOLD—Line status LED turns from green to red when placing a call on hold. All remote
extensions will light red.
Placing a Call Using the Handset
• Press the line 1 or line 2 key that does not show a line IN USE indication.
• Lift the handset.
• Dial out by using the numeric dial pad or by pressing a speed dial location.
Receiving a Call Using the Handset
• When the phone rings, the ring indicator will light red to show which line is ringing.
• Select the line key for the line that is ringing and lift the handset.
Using the Conference Key
The “Conference” key is used to establish a 3- way conversation. The
conference feature is activated by a “soft” key that will automatically reset
when hanging up.
A 3-way “Conference” call can be established while using either the handset
or Speakerphone. To use the “Conference” feature:
1. Place the line that is currently in-use on hold by pressing the “Hold”
key. The line status indicator will turn from Green to Red.
2. The second call can be established by selecting the idle line key and
dialing the call.
3. When the second call is established, activate the 3-way conference call
by pressing the “Conference” key. Line 1 and Line 2 will automatically
“bridge” together and all the three parties can now converse.
4. To end the call, simply hang-up by placing the handset back in its cradle (on-hook) or by pressing the “Speaker” key.
5. If you wish to continue speaking with one of the callers and wish to “drop” the other caller, simply press the line key of
the caller you wish to continue speaking with. The other caller will automatically drop-off.
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OPERATION
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1 2 3
Placing A Call Using The Speakerphone
The 3002MWD is equipped with a high quality speakerphone feature to allow for hands free operation. To use,
simply press the “Speaker On/Off” key when placing or answering a call. The telephone line will activate automatically. The “Speaker” key will light up indicating that the
speakerphone is in-use. To hang-up, press the “Speaker
On/Off” key again.
Using The Mute Feature
A “Mute” key is provided to allow privacy during a background conversation. When the “Mute” key is activated,
the microphones in the handset and the speakerphone are
disabled. When the “Mute” feature is activated, the caller
will not hear your voice. The “Mute” key will light to show
that the feature is activated. To de-activate, press the
“Mute” key again.
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OPERATION
HOLD LINE1 LINE2 MUTE SPEAK ER
RINGER/HOLD
IN USE
OPERATION
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Using The Hold Feature
The “Hold” key is used to place a caller on hold. To use, simply press the ”Hold” key. The key will illuminate indicating that
the line is on hold.
When placing a caller on hold, the handset can be returned to
its on hook position. The line will not be disconnected. To return to the caller, lift the handset and press the line key.
CARE AND MAINTENANCE
Wipe the telephone with a damp cloth occasionally to keep it looking new.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean
the system.
Keep the telephone dry. If it gets wet, wipe it dry immediately. Liquids
might contain minerals that can corrode the electronic circuits.
Use and store the telephone only in normal temperature environments.
Temperature extremes can shorten the life of electronic devices, damage
batteries, and distort or melt plastic parts.
Keep the telephone away from excessive dust and dirt that can cause premature wear of parts.
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SERVICE
When problems arise during installation or service that cannot be resolved using this or related
documents, contact the TeleMatrix Technical Service department 8:30a.m. - 4:30p.m. MST:
Toll Free: 1-800-462-9446
Direct: 719-638-8821
Fax: 719-638-8815
www.telematrixusa.com
Many times a problem is either installation or user related. Please contact TeleMatrix PRIOR to
sending a telephone to our service center for repair. In the unlikely event that a factory repair be
necessary:
1. Include a brief description of the trouble that you are experiencing.
2. Include a proof of purchase for a repair under warranty.
3. Send the telephone prepaid by UPS or Parcel Post insured to:
TeleMatrix, Inc.
Customer Care Center
5025 Galley Road
Colorado Springs, CO. 80915
TeleMatrix will pay to return the repaired telephone to you. Allow 2-3 weeks for delivery.
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STATEMENT OF LIMITED WARRANTY
TeleMatrix, Inc. LLC (TMX) warrants to its [original end customer] [purchaser] that Spectrum, Spectrum Plus and Marquis branded products manufactured by
TMX are free from defects in materials and workmanship for five (5) years after the date of purchase, and Regency branded products manufactured by TMX are
free from defects in materials and workmanship for three (3) years, other than the following products for which the warranty period shall be one (1) year: handset batteries, either NiCd or NiMH, used in TMX cordless products. If a product fails this warranty during the warranty period, TMX will, at its option, either repair or replace the defective product or parts, or deliver replacements for defective products or parts on an exchange basis at no additional charge to the customer except as set forth below. Repair parts or replacement products may be either new or reconditioned. Products or parts returned to TMX under this warranty will become the property of TMX. Warranties on products repaired by TMX expire at the termination of the original warranty period.
This limited warranty does not cover:
1. Products or parts which are damaged, abused or misused;
2. Any damage resulting from improper installation, maintenance or operation of the product;
3. Damage resulting from unauthorized modification or repair of the product, or from improper connection of the product to other equipment;
4. Cords, connectors and replaceable batteries;
5. Damage in transit to the TMX repair facility;
6. Any product or part unless proof of date of purchase is submitted with the product when returned for warranty repair; or
7. Costs incurred by the customer in removing and shipping the product to TMX for repair or replacement, and costs of reinstallation of the product.
8. Products or parts which are not owned and used by the original end user customer.
The cost and risk of loss or damage for sending the product to TMX will be borne by the customer.
TMX EXPRESSLY DISCLAIMS ALL WARRANTIES EXCEPT THE LIMITED WARRANTY SET FORTH HEREIN, WHICH IS THE SOLE AND EXCLUSIVE WARRANTY OF
THE PRODUCT, AND IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, OR STATUTORY. THERE ARE NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE CUSTOMER’S SOLE REMEDY UNDER THE TMX WARRANTY SHALL
BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE. IN NO EVENT WILL TMX BE LIABLE TO CUSTOMER OR ANY OTHER PARTY FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES OF LOST PROFITS, LOST REVENUES, LOSS OF USE OF FACILITIES OR
EQUIPMENT, OR COST OF SUBSTITUTE EQUIPMENT ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT, EVEN IF THE CUSTOMER HAS ADVISED
TMX OF THE POSSIBILITY OF SUCH DAMAGES. TMX LIABILITY FOR DAMAGES SHALL NOT EXCEED THE PURCHASE PRICE OF THE DEFECTIVE PRODUCT.
This limited warranty is non-transferable without the prior written approval of TMX. It gives the customer specific legal rights. The customer may have other
rights which vary under local law. Some jurisdictions may not allow limitations on the term of an implied warranty or exclusions or limitations of incidental or
consequential damages.
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WARRANTY
252-0277-3(3002MWD)
Rev May 2, 2005
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