Telelink ESI Quick Start Quick Start User Manual

Telelink Communications, Inc.

397 Herndon Parkway, Suite 100

Herndon, VA 20170 [phone]

[e-mail]

For additional information, visit our website

www.TelelinkCom.com

www.TelelinkCom.comwww.TelelinkCom.com

www.TelelinkCom.com

To check voice mail internally:

To check voice mail internally:To check voice mail internally:

To check voice mail internally:

•

Press the BLUE VOICE MAIL

BLUE VOICE MAIL BLUE VOICE MAIL

BLUE VOICE MAIL key, then enter your

password (if prompted).

To check voice mail remotely:

To check voice mail remotely:To check voice mail remotely:

To check voice mail remotely:

•

Dial the MAIN number (or backdoor number).

•

From the main greeting press **** immediately fol­lowed by your 3-digit extension number. If calling
your direct dial number press 8888 when you hear your
personal greeting. When transferred to the MAIN
greeting, press **** immediately followed by your 3-
digit extension number. Enter a password if
prompted.

•

If your call is answered live, have the user press the

BLUE VOICE MAIL

BLUE VOICE MAILBLUE VOICE MAIL

BLUE VOICE MAIL key (on any phone) and hang

up. This will direct you to the main greeting. Then
simply follow the instructions above.

To re

To reTo re

To re----record your personal greeting:

record your personal greeting:record your personal greeting:

record your personal greeting:

•

Press one of the Programmable

ProgrammableProgrammable

Programmable keys if programmed

(i.e. PG1, PG2, INGtg, OUTgts, etc.) followed by the

RECORD

RECORDRECORD

RECORD key OR

OR OR

OR press the PROGRAM

PROGRAMPROGRAM

PROGRAM key followed

by 1111 and follow the built-in tutorial.

To change your voice mail password:

To change your voice mail password:To change your voice mail password:

To change your voice mail password:

•

Press the PROGRAM

PROGRAMPROGRAM

PROGRAM key then press 5555, and follow

the tutorial.

•

After creating a password you need to press PRO-

PRO-PRO-

PRO-

GRAM

GRAMGRAM

GRAM and 5555 again, and select Option 4 to enable

your password.

•

The system will prompt you for the security level
(internal only, external only or all)

Voice mail

Voice mailVoice mail

Voice mail

ESI

ESI ESI

ESI

Quick Start

Quick Start Quick Start

Quick Start

USER Guide

USER GuideUSER Guide

USER Guide

Using voice mail

Using voice mailUsing voice mail

Using voice mail

•

Press 1

Press 1Press 1

Press 1 to pause a message. Pauses for one min-

ute or until pressed again.

•

Press 2

Press 2 Press 2

Press 2 to toggle the display between time/date

and Caller-ID (if programmed).

•

Press 3

Press 3Press 3

Press 3 to reply to an internal voice mail mes-

sage.

•

Press 4

Press 4 Press 4

Press 4 to rewind a voice mail message — 4 sec-

onds for each time pressed.

•

Press 5

Press 5Press 5

Press 5

to fast forward a voice mail message — 4

seconds for each time pressed.

•

Press 6

Press 6Press 6

Press 6

to move a copy of a message to another

user’s mailbox. To add a comment, press 1111.

•

Press 7

Press 7Press 7

Press 7

to delete a message.

•

Press 9

Press 9Press 9

Press 9

to save a message. Pressing 99

9999

99 saves the

message as new message.

To empty your message recycle bin

To empty your message recycle binTo empty your message recycle bin

To empty your message recycle bin

•

Press the

Press the Press the

Press the PROGRAM

PROGRAM PROGRAM

PROGRAM key followed by 9999 then

follow the system prompts to delete, skip or re­store deleted messages/recordings.

For additional detailed help,

For additional detailed help, For additional detailed help,

For additional detailed help,

visit www.ESIusers.com

visit www.ESIusers.comvisit www.ESIusers.com

visit www.ESIusers.com

All ESI speakerphones enable you to place and

receive calls without lifting the handset.

To place an outside call:

To place an outside call:To place an outside call:

To place an outside call:

•

Lift the handset or press the SPEAKER

SPEAKERSPEAKER

SPEAKER key. Dial 9999 plus

the phone number. (OR press a LINE key if programmed
on your phone).

To intercom another station:

To intercom another station:To intercom another station:

To intercom another station:

•

Press the specified STATION KEY

STATION KEYSTATION KEY

STATION KEY, or dial the 3-digit

extension number.

To answer an incoming call at your station:

To answer an incoming call at your station: To answer an incoming call at your station:

To answer an incoming call at your station:

•

Pick up the handset or press the speaker key.

To answer a call ringing at another station:

To answer a call ringing at another station: To answer a call ringing at another station:

To answer a call ringing at another station:

•

Press the star key (*P/UP

*P/UP*P/UP

*P/UP ) and enter the ringing phone’s

extension number or press the flashing station key.

To answer a second incoming call using Flash:

To answer a second incoming call using Flash:To answer a second incoming call using Flash:

To answer a second incoming call using Flash:

•

While on the phone, press the FLASH

FLASHFLASH

FLASH key. This will take

you to the second call, press the FLASH

FLASHFLASH

FLASH key to return to

the first call.

To transfer a Call to another station:

To transfer a Call to another station:To transfer a Call to another station:

To transfer a Call to another station:

•

While on an outside call, press the station key, or dial 9 to
transfer the call off site. If no station keys are available
press transfer and dial the 3-digit extension number. You
can announce the call or hang up.

Pressing FLASH

FLASHFLASH

FLASH will bring the call back to you; hanging

up will complete the transfer.

To transfer a call directly to voice mail:

To transfer a call directly to voice mail:To transfer a call directly to voice mail:

To transfer a call directly to voice mail:

•

While on a call, press the BLUE VOICE MAIL

BLUE VOICE MAILBLUE VOICE MAIL

BLUE VOICE MAIL key fol-

lowed by the station key or the 3-digit mailbox number,
then hang up.

To transfer a call to a guest mailbox:

To transfer a call to a guest mailbox:To transfer a call to a guest mailbox:

To transfer a call to a guest mailbox:

•

While on the phone, press the BLUE VOICE MAIL

BLUE VOICE MAIL BLUE VOICE MAIL

BLUE VOICE MAIL key,

enter the 3-digit mailbox number, then hang up.

To change incoming ring volume:

To change incoming ring volume:To change incoming ring volume:

To change incoming ring volume:

•

Press PROGRAM

PROGRAMPROGRAM

PROGRAM key, press option 4444 , press option 2222 then

adjust the volume using the ▼▼▼▼ and ▲▲▲▲keys.

Basic Functions

Basic FunctionsBasic Functions

Basic Functions

To place a conference call:

To place a conference call:To place a conference call:

To place a conference call:

•

While on a call, press the CONF

CONFCONF

CONF key then dial another

station or dial 9999 for an outside line and dial the num-
ber. When the called party answers, press CONF

CONFCONF

CONF

again to connect all parties.

•

Repeat the above steps to add additional parties con­ference call (NOTE: System limitations vary for how
many total parties including yourself can be joined.)

To place a call on Hold:

To place a call on Hold: To place a call on Hold:

To place a call on Hold:

•

While on the phone, press the HOLD

HOLDHOLD

HOLD key. Watch the

display to see what line

lineline

line number you are placing on
hold. The hold light is activated at all stations. To
retrieve the call from any station, press the HOLD

HOLDHOLD

HOLD

key followed by the line

lineline

line number. (if your phone has
line appearance keys, just press the flashing line key)

To place a call on EXCLUSIVE Hold:

To place a call on EXCLUSIVE Hold:To place a call on EXCLUSIVE Hold:

To place a call on EXCLUSIVE Hold:

•

While on the phone, press and hold the HOLD

HOLDHOLD

HOLD key

until the display shows the words exclusive hold.
(NOTE: Only that extension can retrieve the call).

To use the DND Feature:

To use the DND Feature:To use the DND Feature:

To use the DND Feature:

•

When you do not wish to be disturbed, press the

MUTE/DND

MUTE/DND MUTE/DND

MUTE/DND key. This can only be done when the

phone is idle and will send calls directly to voice mail.

•

To deactivate this feature simply push the

MUTE/DND

MUTE/DND MUTE/DND

MUTE/DND key again.

•

When on a call, pressing the MUTE/DND

MUTE/DND MUTE/DND

MUTE/DND button will

mute your voice to your caller. Press a 2nd time to
unmute.

To program a personal speed dial:

To program a personal speed dial:To program a personal speed dial:

To program a personal speed dial:

•

Press the ESI

ESIESI

ESI----DEX

DEX DEX

DEX key. Press key under PER

PERPER

PER

(Personal) in display. Enter name using dial pad to
spell the name (pressing #### after each letter). To add a
space in between first and last name press the 1 key
four times.

Press # to complete name. In the empty
space on the display screen, dial 9 + the phone num­ber and press #.

#. #.

#.

•

To delete a personal speed dial, find the one you want
to delete and then press *

•

On the 24-key phones — to switch between personal
and system speed dials, press the ESI

ESIESI

ESI----DEX

DEX DEX

DEX key twice.

To record a call:

To record a call:To record a call:

To record a call:

•

While on an outside call, press the RECORD

RECORDRECORD

RECORD key. The

recording will appear in your voice mail ox. (NOTE:
Recording time will vary. Recording will only take
place when the RECORD

RECORD RECORD

RECORD key is illuminated. You can

continue to record by pressing the RECORD

RECORD RECORD

RECORD key

again.)

•

To stop the recording press the RECORD

RECORD RECORD

RECORD key again or

simply hang up.

To call forward a station:

To call forward a station: To call forward a station:

To call forward a station:

•

Press the CFWD

CFWDCFWD

CFWD key followed by 9999 and the phone

number or the 3-digit station number. Press #### when
done. Display will show that the station is call for­warded.

•

To remove call forwarding, press the CFWD

CFWDCFWD

CFWD key fol-

lowed by *.

Using the Help key and Help/3 feature:

Using the Help key and Help/3 feature:Using the Help key and Help/3 feature:

Using the Help key and Help/3 feature:

•

Press the HELP

HELPHELP

HELP key. Press “1” for basic functions, press

“2” for voice mail functions, press “3” for key features
(press any key and it will tell you what that key does),
and press “4” for a tutorial of the whole system.

Using Redial:

Using Redial: Using Redial:

Using Redial:

•

Press REDIAL

REDIALREDIAL

REDIAL to redial the last number dialed. If you

have Caller ID, you may press REDIAL

REDIAL REDIAL

REDIAL while listening to

a voice mail message to automatically return the call.

Release Key:

Release Key:Release Key:

Release Key:

•

Allows you to end a call without replacing the handset.

Page All:

Page All: Page All:

Page All:

•

To page through all available stations, press #### then 0000.

Call Waiting:

Call Waiting:Call Waiting:

Call Waiting:

•

If you receive a second call while on a call, you will hear a
tone in your earpiece and the bottom line of your display
will indicate that a call is waiting. You can ignore the call
waiting or you can toggle between the two callers by
pressing FLASH

FLASHFLASH

FLASH. To drop either call press release.

Call Monitor:

Call Monitor: Call Monitor:

Call Monitor:

•

This feature must be enabled before the telephone call
comes in. It allows you to hear a caller leaving a message
in your mailbox. If you want to intercept the voice mail,
lift the handset and you will be connected to the caller.

Virtual Answer:

Virtual Answer:Virtual Answer:

Virtual Answer:

You will need a Virtual Answer button programmed on your
phone by your installer. Virtual Answer plays a greeting you
record alerting an incoming caller that you will be with them
momentarily instead of them going to your voice mail).

•

To record the greeting that plays, press the VIRTUAL

VIRTUAL VIRTUAL

VIRTUAL

ANSWER

ANSWER ANSWER

ANSWER key, then press the RECORD

RECORDRECORD

RECORD key. Record your

message. Press this key when you are on a call and the
second caller will hear your recorded greeting and give
the caller the option to press 1 to go directly to your voice
mail or remain on hold.

To program a programmable feature key:

To program a programmable feature key: To program a programmable feature key:

To program a programmable feature key:

•

Press the PROGRAM

PROGRAMPROGRAM

PROGRAM key, then press 2222.

•

Press a blank key (the key will start to flash).

•

Enter the desired 3-digit extension number or 3-digit code
for a special feature.

•

Press the SAME blank key again to confirm the entry.
(Shortcut is to press and hold the blank key to be pro­grammed and continue with steps 3 and 4 above)

Voice Over:

Voice Over: Voice Over:

Voice Over:

•

If programmed, a Voice Over key allows you to interrupt
another station with an announcement not heard by an
outside party. This will only allows brief interruptions.

For service:

For service: For service:

For service:

Call 703

Call 703Call 703

Call 703----674

674674

674----5959 or email [e-mail]

5959 or email [e-mail]5959 or email [e-mail]

5959 or email [e-mail]