Teledex SIP ND2105, SIP ND2105S, SIP ND210L, SIP ND2110, SIP ND2110S User Guide

SIP ND2100 Series

Single Line IP Phone User’s Guide

For Models: SIP ND2105, SIP ND2110, SIP ND2105S, SIP ND2110S, SIP ND210L

IMPORTANT SAFETY INSTRUCTIONS

WHEN USING YOUR TELEPHONE EQUIPMENT, BASIC SAFETY
PRECAUTIONS SHOULD ALWAYS BE FOLLOWED TO REDUCE THE
RISK OF FIRE, ELECTRIC SHOCK AND INJURY TO PERSONS, INCLUDING
THE FOLLOWING:

1. READ AND UNDERSTAND ALL INSTRUCTIONS.

2. FOLLOW ALL WARNINGS AND INSTRUCTIONS MARKED ON
THE PRODUCT.

3. UNPLUG THE PRODUCT FROM THE WALL OUTLET BEFORE
CLEANING. DO NOT USE LIQUID CLEANER OR
AEROSOLCLEANERS. USE A DAMP CLOTH FOR CLEANING.

4. DO NOT USE THIS PRODUCT NEAR WATER; FOR EXAMPLE NEAR
A BATHTUB, WASH BOWL, KITCHEN SINK OR LAUNDRY TUB, IN
A WET BASEMENT, OR NEAR A SWIMMING POOL.

5. DO NOT PLACE THIS PRODUCT ON AN UNSTABLE CART, STAND
OR TABLE. THE PRODUCT MAY FALL, CAUSING SERIOUS DAMAGE
TO THE PRODUCT.

6. SLOTS AND OPENINGS IN THE CABINET AND THE BOTTOM ARE
PROVIDED FOR VENTILATION, TO PROTECT IT FROM
OVERHEATING. THESE OPENINGS MUST NOT BE BLOCKED OR
COVERED. THE OPENINGS SHOULD NEVER BE BLOCKED BY
PLACING THE PRODUCT ON A BED, SOFA, RUG OR ANY OTHER
SIMILAR SURFACE. THIS PRODUCT SHOULD NEVER BE PLACED
NEAR OR OVER A RADIATOR OR HEAT REGISTER. THIS
PRODUCT SHOULD NOT BE PLACED IN A BUILT-IN INSTALLATION
UNLESS PROPER VENTILATION IS PROVIDED.

7. NEVER PUSH OBJECTS OF ANY KIND INTO THIS PRODUCT
THROUGH CABINET SLOTS AS THEY MAY TOUCH DANGEROUS
VOLTAGE POINTS OR SHORT OUT PARTS THAT COULD RESULT IN
A RISK OF FIRE OR ELECTRIC SHOCK. NEVER SPILL LIQUID OF ANY
KIND ON THE PRODUCT.

8. TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT DISASSEMBLE
THIS PRODUCT, BUT TAKE IT TO QUALIFIED SERVICE PERSONNEL
WHEN SOME SERVICE OR REPAIR WORK IS REQUIRED. OPENING
OR REMOVING COVERS MAY EXPOSE YOU TO DANGEROUS
VOLTAGES OR OTHER RISKS. INCORRECT REASSEMBLY CAN CAUSE
ELECTRIC SHOCK WHEN THE APPLIANCE IS SUBSEQUENTLY USED.

9. UNPLUG THIS PRODUCT FROM THE WALL OUTLET AND REFER
SERVICING TO QUALIFIED SERVICE PERSONNEL UNDER THE
FOLLOWING CONDITIONS:

– WHEN THE POWER SUPPLY CORD OR PLUG IS DAMAGED
OR FRAYED.

– IF LIQUID HAS BEEN SPILLED INTO THE PRODUCT.

– IF THE PRODUCT HAS BEEN EXPOSED TO RAIN OR WATER.

– IF THE PRODUCT DOES NOT OPERATE NORMALLY BY
FOLLOWING THE OPERATING INSTRUCTIONS. ADJUST ONLY
THOSE CONTROLS THAT ARE COVERED BY THE OPERATING
INSTRUCTIONS, AS IMPROPER ADJUSTMENT OF OTHER
CONTROLS MAY RESULT IN DAMAGE AND WILL OFTEN
REQUIRE EXTENSIVE WORK BY A QUALIFIED TECHNICIAN
TO RESTORE THE PRODUCT TO NORMAL OPERATION.

– IF THE PRODUCT HAS BEEN DROPPED OR THE CABINET HAS
BEEN DAMAGED.

– IF THE PRODUCT EXHIBITS A DISTINCT CHANGE IN
PERFORMANCE.

10. AVOID USING A TELEPHONE (OTHER THAN A CORDLESS TYPE)
DURING AN ELECTRICAL STORM. THERE MAY BE A RISK OF
ELECTRIC SHOCK FROM LIGHTNING.

NOTICES

REQUIREMENTS OF PART 15 - FCC RULES

NOTE: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures: a) move
the telephone away from the receiver; b) consult the dealer or an
experienced radio/TV technician for help. Any changes made by the
user not approved by the manufacturer can void the user’s authority
to operate the telephone.

TABLE OF CONTENTS

1. Introduction to the Teledex iPhone SIP ND2100 series
IP phone 3

1.1 Definitions, acronyms and abbreviations 3

1.2 The SIP ND2100 Series works like a telephone 3

1.3 The network 3

1.4 The IP-PBX 3

1.5 The network system administrator 3

2. Installing the SIP ND2100 series IP phone 3

2.1 A matter of safety 3

2.2 Versions of the SIP ND2100 series 3

2.3 Unpacking the SIP ND2100 series 3

2.4 Connecting the handset 3

2.5 Connecting the SIP ND2100 Series to the network 4

2.5.1 Version 1 (local power): Connect
network with the inline power adapter 4

2.5.2 Version 2 (PoE) 4

2.5.3 Version 3 (Dual power) 4

2.6 Connecting a PC to the SIP ND2100 series 4

2.7 Arranging the SIP ND2100 series on the desk 4

2.8 Mounting the SIP ND2100 series on a wall 4

3. Configuring the SIP ND2100 series 4

3.1 Starting up 4

3.2 Online configuration 4

3.2.1 Visit the configuration portal 4

3.2.2 Change network configurations 5

3.2.3 Configure the auto dial keys 5

3.2.4 Configure the call features 5

3.2.5 Upgrade the phones firmware 6

3.2.6 Reset the iPhone 6

3.2.7 Restore to factory configuration 6

4. Using the SIP ND2100 Series IP phone 6

4.1 Using the handset and speakerphone 6

4.1.1 Using the handset 6

4.1.2 Using the speakerphone 6

4.1.3 Switching between handset and speakerphone 6

4.1.4 Adjust the ringer volume 6

4.1.5 Adjust the speaker volume 6

4.1.6 Adjust the handset volume 7

4.2 Placing a phone call 7

4.3 Receiving a phone call 7

4.4 Using Mute 7

4.5 Using Hold 7

4.6 Transferring a call 7

4.7 Redialing the last number 7

4.8 Pre-dialing a phone number 7

4.9 DTMF signaling 7

5. Advanced features of the SIP ND2100 series 7

5.1 Using call forwarding 7

5.2 Using call waiting 7

5.3 Speed dialing 7

5.3.1 Programming the memory dialing keys
through the concealed STORE key 8

5.3.2 Configure the timed pause for the speed dial 8

5.3.3 Using the speed dialing keys 8

5.4 Three-way conference calls 8

5.5 Using voice mail 8

5.5.1 Message waiting 8

5.5.2 Retrieving messages 8

6. Care and troubleshooting 8

6.1 Cleaning the SIP ND2100 series 8

6.2 In case of trouble 8

6.2.1 Disconnect from the network 8

6.2.2 Disconnect the PC 8

6.2.3 Check the cords and cables 8

7. Appendix A – European requirements 9

8. Appendix B – SIP ND2200 series product specifications 9

9. Appendix C – Product support 9

1. Introduction to the Teledex iPhone SIP ND2100
Series IP Phone

The Teledex iPhone SIP ND2100 series IP phone is a
SIP-compliant network terminal. Instead of using standard
analog or digital telephone lines, it connects to the network
in the same manner as computers and printers do. The voice
and control signals to and from the SIP ND2100 series phones
are entirely digital data that is transmitted over the data
network, rather than phone lines.

1.1 Definitions, Acronyms and Abbreviations

PoE: Power over Ethernet

VoIP: Voice over IP

IP-PBX: IP-based Private Branch Exchange

PSTN: Public Switched Telephone Network

SIP: Session Initiation Protocol

TFTP: Trivial File Transfer Protocol

DTMF: Dual Tone Multiple Frequency

1.2 The SIP ND2100 Series Works Like a Telephone

The SIP ND2100 series phone functions in a manner very

similar to analog or digital telephone instruments that are
connected to a PABX (private automatic branch exchange.)

1.3 The Network

Instead of telephone lines, the SIP ND2100 series connects
to other IP telephones via an Ethernet network.

1.4 The IP-PBX

An IP-PBX is a telephone switching system inside that switches
calls between Voice over IP (VoIP) users on local lines, and lets
all users share a certain number of external telephone lines.
The typical IP-PBX can also switch calls between a VoIP user
and a traditional telephone user, or between two traditional
telephone users much like a conventional PBX does.

The IP-PBX controls all of the SIP ND2100 series terminals
on the network, as well as other types of VoIP terminals
that are connected to the network. The SIP ND2100 series
works with various IP-PBX products. For a list of IP-PBX
servers with which the SIP ND2100 series is compliant,
please visit www.teledex.com.

1.5 The Network System Administrator

The SIP ND2100 series requires configuration in order to
work properly on the network. This task is performed by
a technical specialist referred to as a network or system
administrator. The network administrator will perform the
configuration steps from a control station at the IP-PBX.

2. Installing the SIP ND2100 Series IP Phone

Installing the SIP ND2100 series in a guest room or at a
workstation is as simple as installing a conventional
office telephone.

2.1 A Matter of Safety

WARNINGS mean danger to persons and possibly, damage to
equipment. Whenever you see this symbol, be careful to
study the steps that you will perform, and be sure that you
understand the nature of the hazards before beginning
the task.

CAUTION mean risk of damage to equipment. Whenever you
see this symbol, be aware of the steps that you will perform
and be sure that you avoid the conditions that may damage
the equipment.

NOTES point out exceptions or additions to the information
presented in a particular section. You may want to highlight
some information that you will need to remember
periodically in the operation or installation of this device.

2.2 Versions of the SIP ND2100 Series

NOTE: There are has three versions of this phone, depending

on how power is supplied to the telephone.

Version 1: Local power version. This version requires an
approved inline power adapter to provide power.

Version 2: PoE (Power over Ethernet) version. This version is
designed for customers with a PoE compatible network
interface available (e.g. PoE switch, or PoE injectors). The
power for the phone is supplied over the Ethernet network.

Version 3: Dual-power version. The version can work in either
local power or PoE mode, depending on jumper settings
made to the phone. When the phone is working in the local
power mode, an inline power adapter is needed (as for
Version 1). When the phone is working in PoE mode, the
power will be provided through the PoE Ethernet port.

CAUTION: For Version 3, there is risk of damaging the
equipment if the power jumper is not set properly
according to the specification from Teledex.

2.3 Unpacking the SIP ND2100 series

The SIP ND2100 series IP phone package contains
several components:

• The main base unit, or keyset (see figure 1, page 10)

• A handset for use during conversations

• Two or three network cables for connecting the
phone to the network, or a PC. The SIP ND2100 series
has a built-in Ethernet switch, and two Ethernet ports.

• A handset coil cord, to connect the handset to the
phone, or base

• The package may also contain an optional power
adapter (if necessary)

For Version2 (PoE version), no power adapter will be
provided. For the Version 1 (local power version) and
Version 3 (dual-power version), an inline power adapter
may be provided along with the package, depending on
the intended country of use. The inline power adapter
provides two network ports. One is used to connect with
the user’s network interface; another is for connecting
with the SIP ND2100 series.

2.4 Connecting the Handset

Plug one end of the coil cord into the RJ-10 receptacle on the
handset, and the other end into the receptacle on the left
side of the base. Place the handset into the cradle of the base.

3