Teledex MILLENNIUM 2505C, MILLENNIUM 2510C User Guide

users

guide

MILLENNIUM 2505C/2510C

MILLENNIUM 2505C/2510C TELEPHONE DIAGRAM

CONTACTING TELEDEX

Telephone: [phone]
Internet: www.teledex.com
email: [e-mail]

Part Number 606-2510-00A

Address: 6311 San Ignacio Avenue

San Jose, CA USA
95119

CONGRATULATIONS, AND THANK YOU!

Congratulations on your purchase of this high quality Teledex Millennium Series telephone.
Teledex is the world's leading hospitality telephone supplier, and backs this telephone with
our exclusive limited lifetime warranty. If you have any questions about this telephone or
the warranty, please contact us via one of the methods below. We appreciate your purchase!

INCLUDED IN YOUR PACKAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

CONNECTING THE MILLENNIUM TELEPHONE . . . . . . . . . . . . . . . . . 2

LINE POWERED TELEPHONE FUNCTIONS . . . . . . . . . . . . . . . . . . . . . 2

SELECTING LINE 1 AND LINE 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

PLACING ACALL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

RECEIVING ACALL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

CONFERENCE CALLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

ADJUSTING THE HANDSET VOLUME . . . . . . . . . . . . . . . . . . . . . . . . . 4

ADJUSTING SPEAKERPHONE VOLUME . . . . . . . . . . . . . . . . . . . . . . . 4

TO MUTE SPEAKERPHONE AND HANDSET CALLS . . . . . . . . . . . . . . 4

ADJUSTING THE RING VOLUME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

SPEAKERPHONE TIPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

USING THE HOLD KEY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

REDIAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

GUEST SERVICE AUTO DIAL KEYS . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

MILLENNIUM DISPLAY FUNCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . 6

WELCOME MESSAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

EXPRESS SERVICE SELECT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

LCD BACKLIGHTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

PROGRAMMING THE MILLENNIUM . . . . . . . . . . . . . . . . . . . . . . . . . . 8

MANUAL PROGRAMMING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Programming Guest Service Auto Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . 9

Programming Hotel Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Programming Express Service Select . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Programming the Hotel Message(s) to be Displayed . . . . . . . . . . . . . . . . . . 13

Programming the Message Display Format . . . . . . . . . . . . . . . . . . . . . . . . . 14

Programming Backlit Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Programming the Scroll Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

SAMPLE GUEST INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

RMA PROCEURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

SAFETY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

REGULATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

TABLE OF CONTENTS

1

RING VOLUME

Adjusts the ringer volume

to Low or High setting.

DATA PORT

LINE 1 KEY

LINE 2 KEY

VOLUME
DOWN KEY

REDIAL KEY

AUTO DIAL KEYS 1-5

For easy,one-touch dialing of guest
services or PBX features.
Programmed during installation.

MESSAGE WAITING LIGHT

Signals that a message is wait­ing for retrieval. See your sys­tem administrator for instruc­tions on retrieving messages.

STORE KEY (hidden)

FLASH PROGRAMMING KEY
(hidden)

CHAR KEY (hidden)

HEARING AID

COMPATIBLE HANDSET

DIAL KEYS (DTMF PAD)

For dialing phone numbers, and

entering numbers to be stored

in auto dial keys.

LED Red/Flashing = Ringing Line
LED Red/solid = Line on HOLD
LED Green = Active Line

SPEAKERPHONE KEY

Activates speakerphone.When LED is
illuminated, speakerphone is active.

VOLUME
UP KEY

HOLD KEY

MUTE KEY

CONFERENCE KEY

MODULAR PHONE LINE JACK

AUTO DIAL KEYS 6-10

(Millennium 2510 only)

For easy,one-touch dialing of

guest services or PBX features.

Programmed during installation.

NEXT KEY (hidden)

ERASE KEY (hidden)

PROGRAMMING/CLONING PORT

INCLUDED IN YOUR PACKAGE

• Handset • Clear Plastic Overlay • AC Adapter for LCD Display Function

• Base Unit • Coiled Handset Cord

• User Guide • Two (2) Line Cords

CONNECTING THE MILLENNIUM TELEPHONE

1) Located on the left side of the Millennium (as the phone is facing you) is a modular
jack labeled TO HANDSET. Insert one end of the coiled handset cord into this jack
(you should hear the coil cord click when properly inserted).

2) Insert the other end of the coiled handset cord into the modular jack on the handset.

3) Turn the telephone so the back panel is facing you. Insert either end of a line cord into
the jack on the back of the telephone labeled LINE.

4) Insert the other end of the line cord into the jack on the AC adapter labeled TEL SET.
If display functions are not being used, insert this end of the cord into a telephone wall
outlet jack and proceed to step 8.

5) Insert one end of the other line cord into the jack on the AC adapter labeled LINE.

6) Insert the other end of this line cord into a telephone wall outlet jack.

7) Plug the AC adapter into an available, unswitched electrical wall outlet. The
Millennium’s backlit LCD should now display the start-up messages.

8) Once your telephone is connected, remove the plastic overlay and place the paper face­plate over the keys. Replace the plastic overlay by hooking the tabs on the overlay into
the recessed slots located on both sides. The overlay is easiest to insert when; the left or
right side tabs are inserted first, and the middle of the overlay is slightly bowed to
allow for insertion of the other tabs.

LINE POWERED TELEPHONE FUNCTIONS

The Millennium telephone will function effectively in situations where AC power is inter­rupted or is not available. AC powered Display Functions are described in MILLENNIUM
DISPLAY FUNCTIONS on page 6.

The following features only require connection to an active telephone line(s).

SELECTING LINE 1 AND LINE 2

The Millennium’s MPCTM technology makes selecting the correct line as easy as lifting
the handset. MPC technology prioritizes the ringing or idle line and reduces the confusion
of manually having to select a line.

PLACING A CALL

USING THE HANDSET

1) Lift the handset. The Millennium will select the appropriate “idle” line.

2) Listen for dial tone. Dial the desired number, or press a GUEST SERVICE AUTO
DIAL key to automatically dial a pre-programmed number.

3) To end the call, hang up by placing the handset back in the cradle.

USING THE SPEAKERPHONE

1) With the handset in the cradle, press the LINE 1 or LINE 2 keys. The Millennium will
go off hook on the selected line with speakerphone active.

OR

2

Press the SPEAKER key. The Millennium will select the appropriate “idle” line.

NOTE: The red SPEAKER LED will indicate that the speakerphone is active.

2) Listen for dial tone. Dial the desired number, or press a GUEST SERVICE AUTO
DIAL key to automatically dial a pre-programmed number.

3) To end call the call press the SPEAKER key again.

RECEIVING A CALL

An audible ring and a flickering red LED indicate an inbound call.
USING THE HANDSET

1) Lift the handset. The Millennium will select the ringing line.

2) To end the call hang up the handset.

USING THE SPEAKERPHONE

1) With the handset in the cradle, press the line key associated with the ringing line. The
Millennium will go off hook answering the ringing line with the speakerphone active.

OR

2) Press the SPEAKER key. The Millennium will select the ringing line and answer with
the speakerphone active.

Note: The red SPEAKER LED will indicate that the speakerphone is active.

CONFERENCE CALLS

The CONFERENCE key allows the user to originate or to include two parties in a three­way phone conversation. Typical conference calls would be initiated by;

- User initiates two (2) calls

- User initiates one (1) call after receiving a call

- User includes two (2) callers

USER INITIATES TWO (2) CALLS:

1) Place call to first party.

2) Place the first party on hold by pressing the HOLD key.

3) Place call to second party using the available, unused line.

4) Press the CONF key. The parties will be connected.

The LCD will display:

USER INITIATES ONE (1) CALL:

1) Receive call from first party.

2) Place caller on hold by pressing the HOLD key.

3) Place call to second party using the available, unused line.

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4) Press the CONF key. The parties will be connected and the display will change as indi­cated above.

USER INCLUDES TWO (2) CALLERS:

1) Receive call from first party.

2) Place caller on hold by pressing the HOLD key.

3) Receive call from second party.

4) Press the CONF key. The parties will be connected and the display will change as indi­cated above.

ADJUSTING THE HANDSET VOLUME

The HANDSET VOLUME function has eight (8) levels. When the handset is first lifted,
the handset volume is set at Level One (1).

Locate the VOLUME keys, labeled “-” and “+” at the bottom of the phone. Pressing the “-”
key decreases the volume level while pressing the “+” key will increase it. Returning the
handset to the cradle for over two seconds will reset the volume to Level One (1). If the
handset is in the cradle for less then two seconds, the handset volume will not be reset

and be set at the last used volume level.

ADJUSTING SPEAKERPHONE VOLUME

The SPEAKERPHONE also has eight (8) levels. When the speakerphone is activated, the
volume is set at Level Four (4).

Locate the VOLUME keys, labeled “-” and “+” at the bottom of the phone. Pressing the “-”
key decreases the volume level while pressing the “+” key will increase it. Disconnecting
the call for over two seconds will reset the volume to Level Four (4). If the speakerphone is
off for less then two seconds, the volume will not be reset and be set at the last used vol­ume level.

TO MUTE SPEAKERPHONE AND HANDSET CALLS

1) Press the MUTE key, the red LED below the MUTE key will light. The party on the
other end will not hear you when the MUTE key is depressed.

2) Press the MUTE key again to turn off the mute feature, the MUTE LED will go out.

When the MUTE key is used during a conference call, both parties on the other end will
not be able to hear you.

ADJUSTING THE RING VOLUME

Locate the respective “Line Ringing Volume” adjustment control on the back of the tele­phone labeled RINGER LOW/HI (see diagram on page 9). Slide the switch to the desired
LOW or HI ring volume for each line.

SPEAKERPHONE TIPS

TO ACTIVATE THE HANDSET FROM SPEAKERPHONE MODE:

1) Lift the handset from the cradle.

2) The red SPEAKER LED will go out.

TO ACTIVATE THE SPEAKERPHONE FROM HANDSET MODE:

1) Press the SPEAKER key.

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2) The red SPEAKER LED will indicate speakerphone selection.

3) Place the handset back into the cradle.

USING THE HOLD KEY

The HOLD key places the call on hold locally at the Millennium telephone.
TO PLACE ACALL ON HOLD

1) With a call active press the red HOLD key.

2) The red line LED will change to a slow blink indicating the call is on hold.

TO REMOVE ACALL FROM HOLD

1) Press the line key of the call on hold. This will remove the call from hold making th
call activate on either speakerphone or handset.

2) The red line LED will return to steady in-use condition.

TO CHANGE PHONES AFTER PLACING A CALL ON HOLD

1) Place the call on hold at the Millennium.

2) Pickup the call at another telephone. The Millennium will detect the pickup and
remove the hold condition at the original Millennium.

REDIAL

TO REDIAL THE LAST TELEPHONE NUMBER DIALED:

1) Lift the handset from the cradle, or press the SPEAKERPHONE key.

2) Press the REDIAL key.

GUEST SERVICE AUTO DIAL KEYS

The Millennium has ten (10) programmable AUTO DIALkeys. These keys can be pro­grammed to automatically dial telephone numbers, or activate telephone system features.

When a GUEST SERVICE AUTO DIAL key is pressed, the programmed number will be
displayed. For example, if the AUTO DIALkey is programmed to dial extension 352, the
Millennium will display:

If extension 352 is programmed in the Express Service Select function with the label
HOUSEKEEPING, the Millennium will display:

5