Telecom Ojo PVP-900 User Manual

IMPORTANT: PLEASE READ THIS SOFTWARE LICENCE (“LICENCE”)
CAREFULLY BEFORE YOU USE THE OJ OTM VIDEO PHO NE. B Y USI NG
THE OJO VIDEO PHONE, YOU INDICATE YOUR ACCEPTANCE OF
EACH OF THE TERMS OF THIS LICENCE WITH RESPECT TO USE OF
ALL PROGRAMS, PROCEDURES, RULES, DATA, AND/OR ROUTINES
IN OBJECT MACHINE READABLE LANGUAGE, WHICH INSTRUCT
THE OPERATION OF THE OJO OR WHICH MAY BE LOADED
INTO A COMPUTER FOR USE (COL LECTIVELY, “SOFTWARE”) .
UPON ACCEPTANCE, THIS LI CENCE WILL BE A LEGALLY BIN DING
AGREEMENT BETWEEN YOU AND WORLDGATE SERVICE, INC.
THE TERMS OF THIS LIC ENCE APPLY TO YOU AND TO ANY
SUBSEQUENT USER OF THI S SOFTWARE.

IF YOU DO NOT AGREE TO ALL OF THE TE RMS OF THIS LICENCE
(I) DO NOT INSTALL OR USE THE SOFTWARE AND (II) RETURN
THE OJO VIDEO PHONE AND T HE SOFTWARE (COLLECTIVELY,
“PRODUCT”), INC LUDING ALL C OMPONENT S, DOCUMEN TATION,
AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO
YOUR SERVICE PROVIDER OR POINT OF PURCHASE FOR A FULL
REFUND (IF YOU PURCHAS ED THE PRODUCT) .

The Software includes associated media, any printed materials, and
any on lin e or e lec tr oni c doc ume nt atio n. S of twa re p rov ide d by t hir d
parties may be subje ct to separate end-use r licence agreements
from the manufact urers of such Softwa re. This Licence shall a lso
apply to any updates, bug fi xes, or newer versions of the software
provided by WorldGat e for use with this pr oduct.

The Software is ne ver sold. WorldGate Servic e, Inc. licenses the
Software to the original customer and to any subsequent licencee
for personal use on ly on the terms of this Licence. WorldG ate
Service, Inc. , and its third-part y licensors retain the ow nership of
the Software an d are consider ed third-par ty benefi ciaries under this
Licence, with full r ight to enforce the o bligations con tained herein .

The Software is p rotected by patents , copyright, and oth er
intellectual property laws and international treaty provisions. You
are hereby granted a personal, non-transferrable, nonexclusive,
revocable licence t o use the Software (w ithout making any
modifi cation thereto or copies thereof), solely as reasonably
required for your lega l and proper use of the Video Pho ne, and
on the terms and cond itions hereinafte r set forth. Except for t his
specifi c licence, no interest, right, or licence, express or implied, is
granted in or to the Sof tware, and all such o ther interests, r ights,
and licences are her eby reserved by WorldG ate Service, Inc., a nd
its licensors.

The Ojo Video Phone h as been designed for use with a Vide o
Phone service su ch as the Ojo Video Phone ser vice provided by
Ojo Service LLC (“Oj o Service”). If yo u decide to use the Oj o Video
Phone with any ser vice or applicat ion not provided by Oj o Service,
you warrant and rep resent that you possess all re quired rights,
including require d licences, to use the Ojo Vi deo Phone with the
non-Ojo service or application, and that the service or application
is compatible with t he Ojo Video Phone. You may no t: (1) change
the electronic serial number or any equipment identifi er associated
with the Ojo Video Pho ne; (2) loan, distribute, re nt, lease, give,
sublicence, or oth erwise trans fer the Softwa re, in whole or in par t,
to any other person, s eparate from th e Product, and t hen only to a
person who agrees to be bound by the terms and conditions of this
Licence Agreement; (3) copy or translate the Users Guide included
with the Product, o ther than for person al use; (4) copy, trans late,
disassemble, reverse-engineer, alter, modify, or tamper with the
Software, incl uding, but not limited to, modif ying the Software
to make it operate on non -compatible hard ware; (5) disassem ble,
reverse-engin eer, alter, modify, or tamper with the Ojo Vid eo
Phone or any security controls contained therein, without express
written permis sion from Ojo Serv ice in each instanc e; (6) remove,
alter, or cause not to be dis played, any co pyright notic es or start-u p
message containe d in the Software progr ams or documentation ;
and (7) export the S oftware o r the Produc t component s in violati on
of any United States exp ort laws.

The Product is not de signed or inte nded for use in on -line contro l of
aircraft, air traffi c, aircraft navigation or aircraft communications;
or in design, construction, operation, or maintenance of any
nuclear facility. WO RLDGATE AND ITS THIRD-PART Y LICENSORS
DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR
SUCH USES. YOU REPRESENT AND WARRANT THAT YOU SHALL
NOT USE THE PRODUCT FOR SU CH PURPOSES.

You acknowledge and u nderstand that the Oj o Video Phone may
not function in the e vent of power failure or a failure of your
communication ne twork. A power or network fai lure may also
require a reset or reco nfi guration of the Ojo Video Phone .

YOU ACKNOWLEDGE AND UNDERSTAND THAT THE OJO VIDEO
PHONE MAY PERMIT PARTIES TO A CA LL TO CAPTURE AND S TORE

INFORMATION RELATED TO A CALL, SUCH AS THE APPLICABLE
CALLED OR CALLING PARTY IDENTIFICATION INFORMATION.
SOME OF THIS DATA MAY BE STORED AND USED, FOR EXAMPLE,
AS PART OF AN ADDRESS BOO K, VOICE AND VIDEO ME SSAGING
APPLICATIONS, AND OTHER USES DISCUSSED IN THE USER GUIDE
FOR THE OJO VIDEO PHONE . IF YOU DO NOT WISH YOUR IM AGE
AND/OR VOICE TO BE CAP TURED, YOU CAN USE THE VIDEO
PRIVACY AND AUDIO MUTE FE ATURES CONTAINED WITHI N THE
OJO VIDEO PHONE. PLE ASE REFER TO THE OJO PRIVACY POL ICY
CONTAINED ON THE WWW.OJO SERVICES.COM WEBSITE FOR
FURTHER INFORMATION.

Your Ojo Video Phone is con nected to and uses pu blic
communication networks in order to transmit communications.
You acknowledge and ag ree that these networ ks may be subject
to security breac hes that are outside of any reas onable control
by Ojo or anyone else. Fo r example, you may receive ca lls from
third parties who h ave received your number fr om unauthorised
sources or who call y ou by accident or through m ethods such as
random telephone numbers generation. Some of these incoming
calls may be undesi red and/or may contain conte nt which may
be objectionable or improper. Although we endeavour to prohibit
the improper use of th e Ojo Video Phone th rough our licenc es and
other agreement s with our users, c urrent communi cation networ k
technology can not necessarily predict or pre vent such calls or
otherwise preve nt security br eaches.

In order for you to be prov ided with the most current fea tures
and Software ava ilable for the Ojo Video Phon e, the Ojo Video
Phone has been confi gured to permit automatic downloa ds of
the latest soft ware. Any obligation to p rovide such download s is,
however, expressly di sclaimed, and to the ex tent any downloads
are performed they will be performed solely at the discretion of Ojo
Service. If Ojo elec ts to pro vide suc h downlo ads, we wi ll endeav our
to conduct the down loads during no n-peak hours a nd otherwise i n
a manner to minimise a ny disruption of your u se of the Ojo Video
Phone; however, no assurance can be made that such downloads
will not result in an interruption of your communication network
and your ability to ma ke and/or receive c alls as discu ssed above.

You acknowledge and un derstand tha t Ojo Service and Wo rldGate
Service, Inc. d isclaim any and a ll liability a ssociated with t he above
matters, and you ag ree to defend, indemnif y, and hold harmless
Ojo Service, World Gate Servi ce, Inc., our a ffi liates and distribution/
infrastructu re partners, and o ur and their offi cers, directors,
employees, affi liates, and agents from any a nd all claims, losses,
damages, fi

nes, penalties, costs, and expenses (including, without
limitation, reaso nable attorney s’ fees) arising from yo ur breach of
any of the foregoing.

This Licence and you r rights regarding any matter it ad dresses
are governed by the law s of the Commonwealth of Pe nnsylvania,
without reference t o confl ict of laws principle s. THIS LICENCE
SHALL TERMINATE AUTOMATI CALLY if you fail to comp ly with the
terms of this Licence .

An Ojo Video Phone is required at each calling point to enable a
call to connect. You’ll need a residen tial broadba nd connectio n and
access line. A month ly service subscript ion with WorldGate USA
applies please se e ojoservices.com for furth er information and
current charges . Ojo is a trademar k of WorldGate Ser vice, Inc.

©2006 WorldGate Se rvice, Inc .

All rights reser ved. WorldGate and the Ojo lo go are trademarks
and/or service m arks of WorldGa te Service, Inc . All other produ cts
and services nam es are the prope rty of their re spective owne rs.

We are continually improving/updating the Ojo software. Because
of this, screen shot s in this User’s Guide m ay not match your Ojo’s
display exactly.

No par t of t his pub lic ati on ma y be rep rod uced in a ny fo rm o r by a ny
means or used to make any d erivative work (such as t ranslation,
transformation or adaptation) without written permission from
WorldGate.

Patents are pendin g with respe ct to this prod uct. Use of th e product
is subject to a licence a greement.

WorldGate reser ves the right to revise thi s publication from ti me
to time without obligation on the part of WorldGate to provide
notifi cation of such revision. WORLDGATE PROVIDES THIS GUIDE
WITHOUT WARRANTY OF ANY KIND, EITHER IMPLIED OR EXPRESS,
INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
WorldGate may make improvements or changes in the product(s)
described in this manual at any time.

IMPORTANT INFORMATION

An Ojo Video Phone is re quired at each cal ling point to enab le a call to connec t. You are also requir ed to have a
residential broad band connect ion and access lin e. WorldGate USA is th e service provid er and a monthly se rvice
subscription wit h WorldGate USA appl ies. See ojoser vices.com for fur ther informati on and current ch arges.
Ojo is a trademark of Wor ldGate Servi ces Inc.

IMPORTANT SAFETY INFORMATION

When using OjoTM, follow these safety p recautions to red uce the risk of fi re, electric shock ,
and injury to pers ons or propert y:

1. Kee p all vents and openi ngs of the phone unbl ocked. Do not set the ph one on a heating regist er
or over a radiator. Ensure th at proper ventilati on is provided at the ins tallation site.

2. Do n ot use while wet or while s tanding in water.

3. Do n ot use this product ne ar water (for example, n ear a bath tub, kitchen si nk, or swimming po ol).

4. Do n ot allow anything to re st on the power cord. Pl ace the power cord so th at it will not be walked on .

5. Nev er insert object s of any kind into the pro duct vents.

6. Un plug this product fro m the wall outlet befor e cleaning. Do not use li quid cleaners or aer osol cleaners.
Use a damp cloth for cleani ng.

7. Do n ot disassemble thi s product. If ser vice or repair work i s required, contac t WorldGate.

8. Do n ot overload wall outl ets and extensio n cords.

9. Avoi d using during an elec trical storm. Us e a surge protector to p rotect the equipme nt.

10. Do not use Ojo to report a gas lea k.

Unplug Ojo immedi ately from the outl et if:

• The power cord or plug is da maged or frayed.

• Liquid has been spill ed onto the product .

• The product has bee n exposed to rain or wa ter. Do not retrieve the han dset or base until af ter you
have unplugged the p ower and phone from th e wall. Then retr ieve the unit by the unplug ged cords.

• The product has bee n dropped or the hou sing has been damage d.

INSTALLATION GUIDELINES

1. Rea d and follow all instru ctions and save them fo r future reference.

2. Fol low all warnings and i nstructions mar ked on the product .

3. Do n ot install this prod uct near a bathtub, sin k, or shower.

4. Use o nly the power supply t hat came with this unit o r an authorised rep lacement recomm ended by the
manufacturer. Using ot her power supplies m ay damage the unit. If yo u are unsure of the power s upply
to your home, consult you r dealer or local powe r company.

5. Do n ot place this produc t on an unstable car t, stand, or tab le. This product ma y fall, causing ser ious
damage to the produc t.

6. Adju st only those contro ls that are covered by t he operating inst ructions. Impr oper adjustment of o ther
controls may result i n damage and will ofte n require extensi ve work to restore the pr oduct to normal op eration.

7. Cle an this product wit h a soft, damp cloth . Do not use chemical s or cleaning agent s to clean this phone.

8. Be cause Ojo requires AC po wer to operate, you sho uld have at least one cord ed phone in your home
in case the power goes o ut.

9. To avoid inte rference to near by appliances, do no t place the base of Ojo’s displ ay unit on or near a TV,
microwave oven, VCR, wire less router, or cordles s phone base.

BATTERY SAFETY INSTRUCTIONS

• Do not burn, disass emble, mutilate, or pu ncture the batte ry or battery p ack. The batter ies contain
toxic materials that c ould be released, re sulting in injury.

• Caution: There is a r isk of explosion if you rep lace the batterie s with an incorrec t battery type . Use only
the battery pack t hat came with your ph one or an authorise d replacement rec ommended by the man ufacturer.

• Keep batteries and ba ttery packs o ut of the reach of childre n.

• Remove the battery p acks if storing th e product over 30 days .

• Do not dispose of batte ries or battery p acks in fi re; this could result in explosio n.

• The rechargeable ba tteries that powe r this product must b e disposed of proper ly and may need to be rec ycled.
Refer to your battery p ack’s label for batter y type. Contac t your local recycli ng centre for proper dis posal methods.

LICENSE AGREEMENT

Everything will be up and running in no time. Just follow this guide
and soon you’ll be enjoying the next best thing to being there.

User Guide

Can’t make a call?

Check the screen. Are there any of t hese messages?

‘Please plug in the network cable. Press LEFT ARROW’

• Is the bro adband connection working? With all th e indicator lights on the
broadband router showing activity?

• Is the eth ernet cable plugged into the back of your Telecom Ojo and into you r
broadband router?

• If so, then p ress the left arrow; this will reboot the vid eo phone.

‘Please restart your modem, router/gateway, and Ojo – in that order’

If this message comes up, follow these s teps:

• Remove the p ower cord from the back of your Telecom Ojo

• Reb oot your broadband router; usually this just m eans turning the power off
and on again

• Once th e router has rebooted, plug the power back into your Ojo, and let it r un
through its normal automatic set up p rocess.

Still can’t connec t?

If you still can’t connect, although eve rything appears to be connec ted and there
are no error messages showing, try these remedies:

• Call th e test number ‘888 TALK’; if it’s working you’ll get a recorded message

• That me ans that the connection is working. Try makin g your call again to another Ojo.

Still not connecting? Try this.

If you still can’t connect, follow thes e steps, starting in the Main Menu:

• Main Menu <select> Connection <select> Profi le <select> use the arrows
to change to Low <select> then save this change with the left arrow

• Try the tes t number 888 again. If you get the recorded me ssage try calling
another Ojo again.

If you still can’t connect, go back into t he Main Menu, and follow these steps:

• Main Men u <select> Connection <select> then use t he arrows to scroll
to the bottom of screen and highlight ‘ Reset Connection’ <select>

• Once th e Ojo’s connection has reset itself and you’ve returned to the main scree n,
call 888 to see if it’s working. Try calling an other Ojo again.

If your Telecom Ojo is still unable to connect, pleas e call our customer care team
on 0800 4ANOJO (08 00 426 656) within New Zealand or [phone]
outside New Zealand.

Trouble-Shooting Guide

POWER CORD

POWER BLOCK

(Step 4)

ETHERNET CABLE

(Step 3)

D-LINK MODEM

ADSL CABLE

D-LINK FILTER

TO POWER

SOCKET

ETHERNET CABLE

TO

COMPUTER

TO POWER

SOCKET

TO PHONE

SOCKET

(IN WALL)

MODEM

POWER CORD

YOUR OTHER
LANDLINE PHONE
CAN PLUG IN HERE

There are a few things you’ll need before
installing your Telecom Ojo Video Phone

• A residentia l broadband connection with a router

• An acce ss line

• Your Visa® or Maste rCard®

• The Ojo’s 12-digit Unit ID number. You’ll fi nd this
on the bottom of your Telecom Ojo

Install a router (If you’ve already got a router or gateway

installed, skip this and go to Step 3.)

• Inst all your router in accordance with its set up instr uctions

• Ensure your b roadband connection is working through yo ur
router – to do this simply go online and visit telecom.co. nz

If you’re a Telecom Xtra Broadband customer a nd have
any problems, just call us . It’s a dedicated helpdesk.
Just dial 0800 667 34 6.

IF YOU’RE WITH A DIFFERENT BROAD BAND PROVIDER THEIR HELPD ESK
SHOULD BE ABLE TO HELP.

Connect the Telecom Ojo Video Phone
to your router

• Take the ethernet c able provided and plug one end of it into
the router port on the back of your Telecom Ojo (see dia gram)

• Plug the othe r end into an open port on your router (see diagr am)

Power up your Telecom Ojo Video Phone

• Plug the power b lock into the power cord

• Plug the othe r end into a power socket

• Plug the power co nnector of the power block into the
“12V” port on the back of your Telecom Ojo (see diagram)

• Your Telecom Ojo start-up seque nce has begun.
It’s going to take 2 to 3 minutes

NOTE: IF A PROBLEM IS IDEN TIFIED ON SCREEN, DURI NG STEP 5,
AN OJO REPRESENTATIVE WILL BE ABLE TO A SSIST YOU.

Activate your Telecom Ojo Video Phone

Time to make your fi rst call. Call a Telecom Ojo representa tive
on the number below to have your ser vice activated. Your Telecom
Ojo uses the same phone numbe r as your home phone for making
video calls, so you have to make you r call from your home phone
number to have your service ac tivated.

New Zealand: 080 0 4ANOJO (0800 426 656)
Outside New Zealand : [phone]

Recording a video greeting (You don’t have to, but you can.)

The Telecom Ojo has the ability to receive and record mes sages.
If you’d like to record a video greeting, just follow these steps .
Your video greeting can be up to 30 seconds long.

• On the H ome screen, highlight Main Menu and press SEL ECT

• In the Mai n Menu, highlight Messaging and press SELEC T

• Once you’re in the Me ssaging Menu, highlight Record Greeting
and press SELECT

• Press SELEC T again to record your greeting (press SELECT once
more to end recording)

• Then , in the Messaging Menu, highlight Review Greeting
and press SELECT

IF YOU’RE NOT HAPPY WITH YOUR GR EETING, FOLLOW THESE S TEPS
UNTIL YOU’VE RECORDED ON E YOU LIKE.

Now, let’s make a video call

To use your Telecom Ojo for video calls, the other par ty has to have
an Ojo Video Phone too. Here we go!

• Move the ca mera slider all the way across to the right

• Enter the p hone number of the person you’re calling

• Press TALK; a screen w ill appear showing the number
you’ve just dialled

• When it a nswers at the other end, you’ll be able to hear the
person, but you won’t be able to see them until t hey’ve pressed
SELECT on the Ojo at their end

Have a video phone conversa tion. To fi nish, just press END.

NOTE: IF THE PICTUR E OF THE PERSON YOU’VE C ALLED LOOKS TOO DARK,
ASK THEM TO ADJUST THEIR LI GHTING, AND IF YOU LOOK TOO DAR K IN YOUR
VIDEO SELF-IMAGE, YOUR LI GHTING COULD ALSO NE ED ADJUSTING.

For successful installation follow

steps 1-7 in the correct order

Telecom Ojo Video Phone Box Contents (PVP-900)

Please check that your box contains al l of these. If any of the parts
listed below are missing, please call customer service.

User Documentation Telecom Ojo Video Phone

Power Block & Cord Assembly Ethernet Cable

12V PORT

ROUTER PORT