Telecom VoiceSoft User Manual
VoiceSoft
Phone Recording System User’s Manual
1
Contents
The first chapter: Introduction.........................................................................................................2
The second chapter: Main Function.................................................................................................3
The third chapter: Installation and connection...............................................................................4
3.1 PC Configuration...........................................................................................................................4
3.2 Recording box (VSP-02, VSP-04U, VSP-08U）installation and connection...............................4
The fourth chapter: Function Setting and index...........................................................................12
The fifth chapter: Software operation............................................................................................13
5.1 Main interface and channel status introduction............................................................................13
5.2 Login System...............................................................................................................................16
5.3 Software Setting...........................................................................................................................16
5.3.1 Recording Setting......................................................................................................................16
5.3.2 Harddisk Management..............................................................................................................18
5.3.3 Password Setting and authority distribution ............................................................................18
5.3.4 Extension Setting (POPUP Incoming call number popup system)...........................................19
5.3.5 Voice playing mode setting.......................................................................................................20
5.3.6 How to hide the recording system.............................................................................................20
5.3.7 FTP backup...............................................................................................................................21
5.3.8 Special number disposal............................................................................................................21
5.4 Recording Inquiry........................................................................................................................22
5.5. Monitor .......................................................................................................................................24
5.5.1 Local monitor............................................................................................................................24
5.5.2 Network monitor (Lan\Internet)................................................................................................24
The sixth chapter: POPUP Client information popup system.....................................................25
6.1 Popup system function introduction.............................................................................................25
6.2 Stand-along version popup setting mode.....................................................................................25
6.3 Network version popup setting mode ..........................................................................................26
6.4 System setting..............................................................................................................................26
6.5 Client managemnet......................................................................................................................27
6.6 Incoming call log .......................................................................................................................28
The seventh chapter (Client inquiry using)...................................................................................28
7.1 Client inquiry installation.............................................................................................................29
7.2 How to use recording sysem client ............................................................................................29
7.3 According to channel inquiry recording in client.........................................................................31
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Phone Recording System User’s Manual
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The first chapter: Introduction
Thanks for choosing VoiceSoft Phone Recording Sytem. Please read this user
manual before you installing and using VoiceSoft Phone Recording System.
VoiceSoft Phone Recording System is a modern enterprise management tool. It can
monitor and manage the call and with incoming call number popup, call charge with pbx,
extension record, voice mail and so on functions. VoiceSoft Phone recording system is
one kind with the hardware and software. It carves up VSP Normal version, Standard
version, Senior version.VSP Normal version with Phone Recording , Monitor real time,
Out-going call record, Unanswered call, Incoming call number popup, Business
management, Network inquiry, Long-distance management, Extension record.and so on
functions.Standard version adds Call charge function.Senior version is add voice mail
function.From the hardware , it carves up USB box, PCI Card, Embedded and 3 kinds.
According to different user’s need, the system from channel 1 , channel 2 , channel 4 ,
channel 8, channel 16, channel 32 and so on.Stand-alone use channel 1.
VoiceSoft Phone Recording System is widely used in few lines user. It used in
commercial call, electric power dispatch, hotline call, complain call, financial and stock ,
traffic and transportation , and so on.
Our company keep the right of amending the user manual, please pay some
understand if delay to inform you after our products make some renew. And if need some
technic service you can visit our website "www.tmtvn.com", or call our technic
department number +84 8 3511 9567.Our VoiceSoft will make great efforts to improve
our user manual, and if you have any important idea you can tell us by any way. Thanks!
THIEN MINH TELECOM CO., LTD
V2.2
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The second chapter: Main Function
1-Multi-language
Supporting Window2000/NT/XP/2003/VISTA Simplified.
2-Phone Recording
The system has Pressure Control, Key Control, Sound Control and so on..Start time
of recording can be set freely –can record some duration , or record whole a day. Can set
4 disk at most, which is harddisk or subarea. If system hard disk will be fully occupied, it
will delete previous record content so that system can operate continuously .
3-Monitor real time
Supports Lan\Internet, The recording box not supports network monitor. Can
monitor every real-time conversation of Extension. Recording clearly to make sure that
coversation party do not feel other people recording or monitor.
4-Caller ID
It will display incoming call number of dialling call. It can do some record when
recording, so that it can be inquiry in future.
5-Operation Log
The system has the integrity operation log, it can record all of the system operation.
6-Unanswered Call
It will display in the unanswered call database if the call not unanswer of incoming.
So that you can find out the customer incoming call information and deal with them in
time.
7-Extension Record（*, #）
After the recording system is connected to PBX, it will record the extension
particular information and can designate which extension in not recording status.
Extension record function can make you save much expenses.
8-Incoming call number popup
Notice: If the user want to use this function , its telephone line will apply Caller ID
(FSK/DTMF).
Open this function, it will popup the incoming call number of client so that the
service worker can know the client status.
9-Business management (POPUP)
If the user want to use this function , its telephone line will apply Caller ID
(FSK/DTMF).
It can pop up the client’s detail information of incoming call if you add the client
information to your information bank.. It also can record your client’s address, telephone
number, business record and so on contents.This system becomes your business helper.
10 -Local internet
If you install the phone recording system in the PC with local internet, and it can
inquiry the recording in the other PC with local internet.
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11-FTP backup (Long-distance inquiry)
Through the FTP backup function, it can backup the recording file to the server
directly.
12-Call Charge
It can do some call charge if you connecting with PBX, and not need to buy charge
software.
The third chapter: Installation and Connection
About installation
• Installing hardware and driver.
• Connecting line.
• Installing software.
3.1 PC Configuration
• Window NT,Windows2000 or Windows XP\Vista operation system.
• CPU Speed > 800MHZ Pentium
• more than one USB connection.
• Memory : 256M
• Harddisk > 40G
( In compression proportion 1:4, 140hour/G, 5600/40G, 12000/80G )
• Other equipments of PC. Assuring to using the recording system well, we advice
the user to do some PC connection line with earth.For example protecting from
mine.If other important industry (As Bank, Police, Insurance agent, Service
hotline), please use industry PC.
Notice:Becase the Phone Recording system moving for a long time when without people
to operation commonly, and you must close CMOS and Windows operation system’s
power management about CPU, Hard disk and so on .Make of the computer in a moving
condition, or it will bring on the performance descend or get a suddenness error.
3.2 Recording Box (
VSP- 02, VSP-04U, VSP-08U
）
Installation and Connection:
3.2.1-Hardware Installation:
A- Install your recording BOX to USB Port.
B- According to the way of box recording connection, the line source connect with
recording Box by LINE port, from PHONE port of Box recording connect with phone
or terminal unit. Such as pbx outside line port
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Phone Recording System User’s Manual
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Phone Recording System User’s Manual
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3.2.2 Software installation
Fox example model VSP-02 , Windows XP, other model’s installation way please
refer to the “installation user manual” file in CD.The software installation divides into
driver installation and main program installation two parts.
Driver installation.
A- The USB recorder driver installation can not be installed by windows
built-in installation wizard.After installing the USB recorder ,it will appear
“find out the new hardware”wizard ,please cancel this wizard.
B- Dblclick “USB_Driver_Setup.exe” in CD to install the driver,as pic:
C- Click “OK”,as pic below :
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D- Click “install”,as pic below.
E-
Click “next”…..
F-
Click “Continue”.
G-
Then click “Finish” ..
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Main program installation ( Must be install )
For example VSP-02, Windows XP operation system.
A- Open CD and run folder “setup.exe”file in CD VSP, as pic 3.2.2-5.
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Pic 3.2.2-5
B- One moment, it appears pic 3.2.2-6, and click “Next”.
Pic.3.2.2-6
C- It appears pic 3.2.2-7, click “Yes”.
Pic.3.2.2-7
D- In pic 3.2.2-8, input “User Name” and “Company Name”, or as default
“User Name” and “Company Name” it will ok, and click “Next”.
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Pic.3.2.2-8
E- It will appear pic 3.2.2-9, currently is the default installation route, if you
need to amend the installation route of recoding box, please click”Browse”,
If not need to amend it, it can click”Next” directly.
Pic.3.2.2-9
F- One moment, it will appear the installation schedule, as pic 3.2.2-10
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