Telecom R1 Mobile Phone
User Manual
Copyright © 2011. All rights reserved.
No part of this publication may be excerpted, reproduced, translated or utilized in any
form or by any means, electronic or mechanical, including photocopying and
microfilm, without the prior written permission of ZTE Corporation.
The manual is published by ZTE Corporation. We reserve the right to make
modifications on print errors or update specifications without prior notice.
Version 1.0 October 2011
Warnings and Safety Notices
Please read all the safety notices before using this device.
Do not use the phone near fuel or chemicals or in any prescribed area such as
service stations and refineries.
Do not transport or store flammable gas, liquid or explosives in the same
compartment of your vehicle as your mobile phone and accessories.
Limitation of Liability
ZTE shall not be liable for any loss of profits or indirect, special, incidental or
consequential damages resulting from or arising out of or in connection with using
this product, whether or not ZTE had been advised, knew or should have known the
possibility of such damages. The user should refer to the enclosed warranty card for
full warranty and service information.
Declaration of Conformity - SAR (Specific Absorption Rate)
We declare that the product(s) detailed in this manual, and in combination with
our accessories, conform with the essential requirements of The Radio
Communications Standard (Electro-magnetic Radiation Human Exposure)
2003 and the Australian Communications and Media Authority Section 376 of
the Telecommunications Act 1997. The highest SAR value recorded is 0. 539
W/Kg at GSM 900 MHz.
N14945 / Z1196.
Contents
RF Safety Information .......................................................................................... 5
Handset Overview ................................................................................................ 6
Information Bar Icons .......................................................................................... 8
Menu Quick Reference Guide ............................................................................. 9
1 Getting Started ........................................................................... 12
1.1 Insert the (U)SIM Card ..............................................................12
1.2 Insert the battery .......................................................................14
1.3 Switch the phone On or Off ......................................................15
1.4 Charge your phone ...................................................................15
1.5 Tips to maximise battery life .....................................................16
1.6 How do I set the time and date? ...............................................17
1.7 How to make a voice call ..........................................................17
1.8 How to answer an incoming call ...............................................18
1.9 How to navigate the Menu ........................................................18
1.10 How to change your Ringtone ..................................................19
1.11 How to configure Shortcuts .......................................................19
1.12 How to send a Text Message (SMS) ........................................20
1.13 Call Features Summary ............................................................20
2 Contacts ...................................................................................... 24
3 Messages and Emails ................................................................ 28
3.1 How to send a Text Message (SMS) ........................................ 28
3.2 How to view a received Text Message (SMS) .......................... 29
3.3 How to use Predictive Text ....................................................... 29
3.4 How to add words to the built in Dictionary (My Words) .......... 31
3.5 Special Characters and SMS Message Length ....................... 31
3.6 How to send a Multimedia Message (MMS) ............................ 32
3.7 How to receive a Multimedia Message (MMS) ........................ 33
3.8 WAP Push Messages ............................................................... 33
3.9 How to send an Email............................................................... 34
3.10 How to retrieve an Email .......................................................... 35
3.11 How to set up automatic Email Retrieval ................................. 36
3.12 What are User Folders? ........................................................... 36
3.13 How to create a new Mailbox ................................................... 37
4 Handset Features & Applications ............................................. 38
5 Installing the Join Me Computer suite ...................................... 45
6 Troubleshooting, Technical and Warranty Information ........... 46
6.1 Troubleshooting and FAQ’s ...................................................... 46
6.2 Error Messages ........................................................................ 51
6.3 Technical Parameters ............................................................... 52
6.4 Support Information .................................................................. 53
6.5 Warranty Information ................................................................53
RF Safety Information
The handset has an internal antenna located at the top of the phone. For
optimum performance with minimum power consumption do not cover the
antenna area with your hand. Hold the handset between thumb and finger in
the middle of the device. Covering the antenna affects call quality, may cause
the handset to operate at higher power level than needed, and may shorten
talk and idle times.
Radio Frequency Energy
The handset is a low-power radio transmitter and receiver. When switched on it
intermittently transmits radio frequency (RF) energy (radio waves). The
transmit power level is optimized for best performance and automatically
reduces when there is good quality reception. Maximum power is only used at
the edge of network coverage so under most circumstances the power output
is very low. Under poor network conditions the phone transmits at a higher
power, may get hot and have a significantly shorter battery life.
Left & Right Soft Keys
Performs the function
shown on the display
Power / End Key
Hold down to power
On or Off.
Press to End a call.
Display
C Key
Step back in menus.
Clear text.
Earpiece
* Key
Lock / Unlock the keypad.
Access text symbols.
Insert a Pause or Wait
# Key
Switch to Meeting
Mode
Camera key
Speaker key
Handset Overview
Call Key
Call a number, answer a
call, show Call History
Left soft
key
Volume Up & Down
Power, USB and
Headset port
OK key for
Main Menu
Right soft key
for TWorld
Signal bars
Battery
Handset Overview
Side View Home Screen
3G Signal Strength
Battery Level Indicator
GSM Signal Strength
Alarm is set
New SMS Message
Missed Call
Message Memory is Full
Missed Video Call
New MMS Message
Bluetooth ON
CTM Silent Mode
New E-mail
Vibrate mode enabled
Headset and Vibrate Mode
Call Forward is Active
New Wap Push Message
Data channel available (GPRS)
Headset Mode
Data channel active (PDP)
Information Bar Icons
GPS Roaming
Menu Quick Reference Guide
Menu Quick Reference Guide Continued…
1 Getting Started
1.1 Insert the (U)SIM Card
The (U)SIM card (UMTS Subscriber Interface Module) is the small plastic
smart-card with gold contacts. It holds account and contact information and can
be used to store text messages. It can be moved between different phones if
required.
Open the back cover using the thumb notch at the base of the handset:
Insert the (U)SIM card
If your handset displays:
Enter Handset unlock
code
The default code is 0000
Enter (U)SIM PIN Code
Enter the PIN supplied with your SIM card
No (U)SIM detected
Check the SIM is inserted correctly.
Enter PUK code
Contact your Service Provider
Insert the (U)SIM card as shown with the gold contacts facing down. Carefully
slide it under the bar observing the correct orientation.
1.2 Insert the battery
1. Insert the battery with the contacts located against the gold springs.
2. Press the battery down flush into the case
3. Line the battery cover up correctly and push gently to close.
1.3 Switch the phone On or Off
Press and hold the red key for two seconds to switch the phone ON or
OFF.
Enter (U)SIM PIN code – supplied with your (U)SIM card.
The home screen will be displayed after a few moments.
1.4 Charge your phone
Only use the AC charger and USB lead supplied.
Insert the charger lead carefully. Check the plug
and socket are aligned.
Do NOT use excessive force which may damage
the USB port.
Be careful to avoid tripping or pulling on the lead
whilst it is plugged in.
Damage to the USB port is NOT covered by
warranty.
The phone can also be charged by connecting it to
a computer using the USB lead supplied.
The phone can be charged in the ON or
OFF state
If the phone is off after charging press End Key to switch it back on.
1.5 Tips to maximise battery life
Do not leave the battery in a discharged state. Charge the battery promptly
when flat.
If the battery is in a deep discharge state it can take up to 30 minutes to start
charging. Leave it on charge to recover the battery.
Keep your handset and battery cool. High temperatures degrade the battery
more quickly. The battery will not charge when over 45°C
Normal charge time is 3-4 hours. Do not leave on charge for more than
24hrs.
After 2-3 charge / discharge cycles the battery life will improve. From then on
use top up charging to recharge frequently and always charge promptly
when flat.
When not using the phone for long periods charge to approx 40% and
remove the battery.
With poor network conditions (less than 2 bars) battery life is reduced.
Turn off Bluetooth when not in use to extend battery life.
1.6 How do I set the time and date?
The time and date is set automatically from the network. It takes a few
seconds to update when the phone is first switched on.
Select 12 or 24 hr by going to Menu > Settings > Handset > Network Time
To manually set the time go to Menu > Settings > Handset > Time and
Date
1.7 How to make a voice call
Enter the number on the keypad and press the green key to make the
call.
Press OK or the Speaker button to activate Speaker (Handsfree) mode
Press the red key to end the call.
1.8 How to answer an incoming call
Press the green key or OK to answer the call, OK or Speaker button to
activate Speaker (Handsfree) mode.
Press the red key or Reject to end the call.
If Voicemail is active pressing Reject forwards the call to Voicemail.
1.9 How to navigate the Menu
From the Home Screen press OK to access the Main Menu. Use the Arrow
Keys to move the cursor or press the corresponding number key as shown on
the grid below. Eg Menu > 5 = Messages
The icons are described at the bottom of the screen.
Icon
1.10 How to change your Ringtone
From the home screen press Menu > Settings > arrow right to Profiles >
Edit > Voicecall ringtone > OK > OK > OK to get to the Ring folder, then
select from the available list.
QUICK TIP: Enable Vibrate mode by selecting Ringing type from the Profiles
menu
1.11 How to configure Shortcuts
From the home screen the Arrow Keys launch the default Shortcuts as
shown:
TWorld
Messages File Manager
Calls
You can change the shortcuts to suit your own preferences by going to:
Menu > Settings > arrow right ► to Handset > Shortcut keys
1.12 How to send a Text Message (SMS)
Function
Description
Menu Selection
Press the Left Arrow ◄ for Messages
Press OK for New message. Press OK for Text message
Enter the phone number directly or press OK to select from Contacts (Add)
Select the Contact then press OK for Done. Or select multiple contacts
using the mark button. The Contact number is displayed, press OK
Press the Down Arrow ▼ once to move the cursor into the text field
Type the message using the letter keys on the keypad (see Chapter 3 on
Texting)
Press the OK to send the message.
1.13 Call Features Summary
Many additional call features are supported. Please check the table below:
Call a Contact
Access your Contacts list and
dial directly from your chosen
Contact.
Left Soft Key > Scroll
up or down to chose a
Contact > Call Key
Call Barring
Restrict various categories of
incoming or outgoing calls.
Menu > Settings >
arrow right to Call >
Call barring
Call Divert
Divert incoming calls to
another number.
Menu > Settings >
arrow right to Call >
Call divert
Call Waiting
If you are already on the
phone you hear pips to
indicate another incoming
call. Press Options to switch
between the two callers.
Menu > Settings >
arrow right to Call >
Call waiting
Function
Description
Menu Selection
Last number
redial
Press the Green Call Key to
bring up the Call History list.
Press again to dial the first
number in the list.
Call Key , Call Key
Missed Calls
Alert
Hear an alert tone at your
specified interval to remind
you of a missed call.
Menu > Settings > tab
right to Handset >
Missed calls alert
Open flip to
answer
Enable opening the flip to
answer for an incoming call.
Menu > Settings >
arrow right to Call >
Open flip to answer
Set Speed Dial
Set your Contacts to be called
directly from the idle screen.
Menu > Contacts >
Select the Contact >
Options > Scroll
down > Speed Dial
Speakerphone
Use the phone in hands-free
mode
Press the Speaker
button during a call.
Function
Description
Menu Selection
Speed Dial
Call
Press and hold the
corresponding key on the
number pad to quickly call a
Speed Dial Contact.
From the idle screen
press and hold a
number key.
Voice Call
Enter the number on the
keypad and press the Green
Call Key.
Enter the number,
.
Press to End the
call
Volume
Use the side volume keys to
adjust the volume during a
call
During a call press
the
side keys for Volume
2 Contacts
Function
Description
Menu Selection
Add a Contact
from a
received call
Access your All Calls list and
create a new Contact from an
incoming call record
Press the Call Key
> Select the call
record > Press the
Right Soft Key to
Save.
There are some numbers that you may want to call again and again so it
makes sense to add these to your Contacts. You can then access these
numbers quickly and easily and add special features such as Speed
Dialling a dedicated Ringtone and a Photo.
Add a Contact
from an SMS
Go to your Inbox and select
the required SMS. Highlight
the embedded number or
object then select ‘Use
highlighted object’ from the
Options menu
Menu > Messages >
Inbox > OK to view
the SMS > Options >
Use highlighted item >
New contact.
Function
Description
Menu Selection
Copy Contacts
from a SIM
card
Insert the SIM card. Copy
Contacts from the SIM into
the handset.
Press the Left Soft Key
for Contacts > Right
Arrow for (U)SIM >
Options > Copy > Copy
all > OK > Yes
Enter a new
Contact
Enter the number on the
keypad and press the left soft
key to Save
Number Entry > Left
Soft Key (Save)>
Follow the prompts
Insert a Pause
or Wait
character
while dialling
‘P’ inserts a 3 seconds delay.
‘W’ waits indefinitely until you
enter the next character.
Used to dial internal
extension numbers or for
phone banking type
applications.
When dialling
manually press the *
key three times for a
Pause or four times
for a Wait. ‘P’ and ‘W’
can also be saved in
Contact numbers.
Function
Description
Menu Selection
Search your
Contacts
Search Contacts to find a
particular person. Scroll or
use the letters on the number
pad e.g. press 5 for ‘J’
Press the Left Soft
Key for Contacts >
Scroll down or press a
letter key to search
Set a unique
Ringtone or
image to a
Contact
Add a dedicated image and a
ringtone to a Contact. The
Contact must be stored in
the handset memory (see
Copy Contacts from SIM
above)
Menu > Contacts >
Select the Contact
(stored on the
handset) > View >
Edit > Options > Add
ring and photo >
Select then Add >
Navigate to the
folder > Save > Save.
3 Messages and Emails
3.1 How to send a Text Message (SMS)
Press the Left Arrow Key as a shortcut to Messages or
Menu > Messages > New message > Text message
Press the OK Key to Add a Contact or enter the number manually.
Scroll to the chosen contact and press OK twice (once to select and once to
confirm)
Multiple contacts can be selected using the Mark key.
Press the Down Arrow to move into the text field
The default text mode is abc indicated by abc in the top right corner of the
display
Enter text by pressing the corresponding multi tap keys for each letter. Press
the key once for the 1st letter shown on the keys, twice for the 2nd letter etc.
Press the # key to toggle between 123, En (Predictive text), ABC, abc text
modes.
When completed press the OK Key to Send the message.
Traditional multi-tap text mode (ABC, abc)
Predictive Text Mode (En)
Press 8 (tuv) once to select ‘t’
Press 8 once for ‘t’
Press 4 (ghi) twice to select ‘h’
Press 4 once for ‘h’
Press 3 (def) twice to select ‘e’
Press 3 once for ‘e’
3.2 How to view a received Text Message (SMS)
The envelope icon on the information bar indicates a new SMS
message. The message alert tone and vibrate activate depending on the
current profile setting. Press OK to view.
The envelope icon will clear once all unread messages have been viewed.
Navigate to the Inbox (Menu > Messages > Inbox > OK) to view received
messages. Scroll to the desired message and press OK to View.
3.3 How to use Predictive Text
Predictive text allows words to be entered more efficiently using a single
keypress for each letter, as opposed to multiple keypresses in multi-tap text
mode. Compare how to write the word ‘the’:
The default text mode is abc indicated in the top right corner of the display.
Press the # key to toggle between different modes En, ABC, abc and 123
If you change the default mode the handset will remember your last setting.
Predictive text uses a built-in dictionary to match words from the letters
pressed.
When a word is highlighted press the # key to raise the case. Eg. dave >
Dave > DAVE
Use the ▲▼keys to choose from available words and press OK to confirm
or choose Spell Word? to insert a new word and save to My Words.
Unknown words default to Spell Word?
In Multi-tap modes (ABC, abc) if the next letter is on the same key, wait until
the cursor appears or press the Right arrow ►to move the cursor on.
To insert a space press the 0 key. To delete letters press the C key.
Press the 1 key for common punctuation marks. Press the * key for special
characters.
ABC, abc are multi-tap modes. Press the key once for the 1st letter, twice for
the 2nd letter etc.
In text input screens (eg SMS, MMS and Email) press Options to add words
to the built-in Dictionary which is called My Words.
SMS Message count
Number of
3.4 How to add words to the built in Dictionary (My
Words)
From predictive text mode enter words directly by choosing Spell Word?
From the text entry screen press the Options key and select My Words
The first time you use My Words press OK to Add a new word
Type the new word using the ABC, abc or 123 modes then press OK to
Save it
In My Words you can press the Options key to Edit, Delete or Delete all
words.
3.5 Special Characters and SMS Message Length
A single SMS message is limited to 160 characters. If you exceed 160
€ \ │ [ ] { }
Each one of these symbols uses 2 standard SMS characters.
…
This symbol is not part of the standard SMS character set.
When this symbol is used the entire message is converted to
Unicode. The maximum number of Unicode characters per
SMS is 70.
characters the message is sent as multiple messages and you are charged for
each message sent.
3.6 How to send a Multimedia Message (MMS)
Use a Multimedia Message to send pictures, music or video files.
You can also send an MMS directly to an Email
address.
Menu > Messages > New message > Multimedia
message
Enter the number, email or press OK for Contacts
Press the down arrow ▼to enter the subject field
Press the down arrow ▼to enter the main
message
From the text area press OK to Insert an Image,
Audio or Video file
Browse the folders to select the required file. Press
OK
When finished press the Left Soft Key > Options
to Send
QUICK TIP
To add more than one file of the same type, select Options to add new page.
3.7 How to receive a Multimedia Message (MMS)
Menu > Messages > Inbox
When receiving an MMS you get a standard message alert. Press OK to
View.
Press Retrieve to download the message attachment.
When the attachment has downloaded press the Left Soft Key for Options.
Choose Use Highlighted Item to Save the file into File Manager
3.8 WAP Push Messages
Menu > Messages > Settings > MMS Settings > Push Message – Accept or
Reject
A WAP push message is a formatted SMS that displays a message to the user,
giving the option of connecting directly to a website using the browser.
WAP Push Messages are indicated by the icon on the main display
Use the Browser to view Push Messages. Set to Reject to disable Push
Messages.
3.9 Message Settings
Message settings are preset for your carrier:
Menu > Messages > Settings > SMS Settings or
Menu > Messages > Settings > MMS Settings
3.10 How to send an Email
Menu > Messages > tab right to Email > Settings > Mailbox Settings > Edit
The default Email client is configured for Telecom
Add your username, password and My Email address
The username and email address should be the full address:
username@domain.com
See How to Create a new Mailbox to Add alternate providers (e.g. internet
based mail)
Sending an Email
Menu > Messages > arrow right ► to Email > New Email
Enter the sender address e.g. user@domain.com
Press the down arrow to access the Copy To Field
Press the down arrow to access the Subject Field
Press the down arrow to enter the Text Field
Press OK to Insert attachments if required
Browse to the folder to add the attachment
When finished press Left Soft Key > Options > Send
3.11 How to retrieve an Email
Configure the Email Client with your personal settings to enable Emails.
Menu > Messages > arrow right ► to Email > Settings > Mailbox Settings >
Edit
The default Email client is configured for your service provider
Add your username, password and My Email address
The username should be the full address: user@domain.com
It is possible to Add other providers under Mailbox Settings
Configure the POP Server details, SSL settings, IP Address etc. by
reference to the other provider.
Menu > Messages > arrow right ► to Email > Inbox > Options > Retrieve
New Email messages are delivered to the handset
3.12 How to set up automatic Email Retrieval
Menu > Messages > arrow right ► to Email > Settings > Automatic
Retrieval
Set your required polling time interval to check the server for new Email
messages.
3.13 What are User Folders?
User folders can be used to file your incoming SMS, MMS and Email
messages
Menu > Messages or Email > Inbox > Options > Move to user folder
Menu > Messages or Email > User folders to view the contents
Rename your folders if required e.g. Work, Personal etc.
Mailbox name
Google
SMTP
Username
Username
john@gmail.com
SMTP
Password
Password
xxxxxxxx
Automatic
signature
Optional
3.14 How to create a new Mailbox
Create a new Mailbox to set up alternate Email providers:
Menu > Email > Scroll down to Settings > Mailbox Settings > Add
Complete all the required fields for your service provider, example shown is for
Gmail:
The fields in bold should not be changed as they are linked to your phone
service provider.
My Email
address
john@gmail.com
Signature
Optional
Display name
John Mail type
POP3
Outgoing
server
send.xtra.co.nz
Incoming
server
pop.gmail.com
Outgoing port
25 Incoming port
995
SSL Type
SSL (Receive
Only)
Mail to
retrieve
Header or All
Sending
options
Foreground
sending
Save to server
Save
SMTP
Authentication
OFF APN
APNWap
Consult your email provider for these settings and make sure everything is set
Function
Description
Menu Selection
correctly.
4 Handset Features & Applications
Alarms
Set and edit Alarms
Menu > Tools > Alarm > Add
(or View)
Backlighting
Set the backlighting
timers
Menu > Settings > Backlight
timers
Brightness
Change the display
brightness
Menu > Settings > Display
Brightness
Bluetooth
Switch on, Search and
Connect to compatible
devices nearby. Used for
File transfer, wireless
headsets and car kits
Menu > Tools > Bluetooth >
Bluetooth manager
Calculator
Apply basic maths
calculations
Menu > Tools > Calculator
Calendar
View and set calendar
events
Menu > Tools > Calendar >
Add
Function
Description
Menu Selection
Call Logs
View all your incoming
and outgoing calls history
Menu > Calls
Shortcut: Press the Call Key
Camera
Press the Camera Key
Menu > Multimedia > Camera
CTM
Cellular Text Modem to
use a TTY device for
people with impaired
sight or hearing
Menu > Settings > arrow right
to Handset > CTM
Currency
Conversion
Access the Currency
Converter function
Menu > Tools > Currency
Conversion
File Manager
Access and manage your
files
Menu > File Manager
Games &
Apps
Access the Games and
Applications area.
Menu > Tools > Games &
Apps
Greeting
Displayed during start up
Menu > Settings > Greeting
Keypad Light
Set the Keypad
Backlighting
Menu > Settings > Keypad
Backlighting
Function
Description
Menu Selection
Keypad
sounds
Control the keytones
Menu > Profiles > Edit >
Keypad sounds
Keypad
Volume
Control the keypad
volume
Menu > Profiles > Edit >
Keypad volume
Lock Code
Change the Handset
Lock code
(This protects the
Handset)
Menu > Settings > arrow right
to Security > Activate security
codes > Handset lock code
Meeting
Mode
Quickly engage Meeting
mode
Long Press the # Key
Message
Tone
Change the incoming
message tone
Menu > Profiles > Edit >
Message tone
My Audio
Play your audio files
Menu > File Manager >
Audios > My Audios
Owner name
Displayed on the idle
screen
Menu > Settings > Owner
name
Function
Description
Menu Selection
PC
Connection
USB is used for Join Me
and modem functions.
Use Bluetooth for Dial up
networking over
Bluetooth
Menu > Settings > arrow right
to Handset > PC Connection
PIN Code
Set your start up PIN
code
(This protects the SIM
card only)
Menu > Settings > arrow right
to Security > Activate security
codes > PIN code
Profiles
Group handset
behaviours for ringing,
vibrate etc.
Menu > Settings > arrow right
to Handset > Profiles
Restore
Defaults
Restore your phone to
factory default settings
Menu > Settings > arrow right
to Handset > Restore default
settings > 0000 (default
Handset lock code)
Ringtone
Change the incoming ring
Menu > Profiles > Edit >
Voicecall ringtone
Ring Volume
Set the Ring Volume
Menu > Profiles > Edit > Ring
volume
Function
Description
Menu Selection
Shortcut
Keys
Customise the four arrow
keys to your preferred
features
Menu > Settings > arrow right
to Handset > Shortcut keys >
OK
Slide Show
Create a slide show to
view pictures in
sequence.
Menu > Multimedia > Slide
show > Add > Photos > My
Pictures
Stopwatch
Activate the Stopwatch
timer
Menu > Tools > Stopwatch
Vibrate Mode
Switch on vibrate mode
Menu > Profiles > Edit >
Ringing type
Video
Camera
Use the Video Camera
Menu > Multimedia > Video
Camera.
Shortcut: Press the Camera
key > press the Left/Right
arrow to change between
Video or Still.
View
Pictures
View your photos
Menu > File Manager >
Photos > My Pictures
Function
Description
Menu Selection
View Videos
View your videos
Menu > File Manager >
Videos > My Videos
Voice
Recorder
Record voice memos
Menu > Multimedia > Voice
recorder
Wallpaper
Set your background
image
Menu > Settings > Wallpaper
World Time
Access the World Time
function
Menu > Tools > World Time
5 Installing the Join Me Computer suite
The Join Me computer suite provides connection software for your handset to
enable the transferring and saving of Contacts, Messages, Photos, Music files
etc. Join Me is available for download from: telecom.co.nz/joinme
Join Me is compatible with Windows 7, Vista and XP and MAC OS 10.5 and
above.
Download the software then follow the prompts to install which could take up
to 5 minutes to complete.
After Join Me has installed please insert your device into the computer using
the USB lead supplied.
Please see the Join Me help file from within the application for examples of
how to use the features.
The MAC version has limited functionality compared to the PC version. MAC
users can use Bluetooth or Mass Storage Mode to transfer files and pictures
etc.
Please visit the FAQ’s at www.zte.co.nz if you require further installation tips.
Symptom
Solution
No incoming ring
or alarm tone
Check the ring tone and ring volume settings under
Profiles.
Check the handset is not muted (Long press the #
key)
(No) keytones when
pressing keys
Check the key tone settings in the current profile.
Menu > Profiles > Edit
How do I extend the
incoming ring time?
This is not a handset setting. Please contact your
Service Provider to extend the ringing time.
How do I change the
Ringtone?
Edit the current profile and select a new tune from
the Ring or Audios directory.
6 Troubleshooting, Technical and Warranty
Information
6.1 Troubleshooting and FAQ’s
Please check the manual thoroughly before contacting your service provider
A phone number
cannot be dialled
Check for network coverage
Check whether any call restrictions are set.
Menu > Settings > Calls > Call Barring
Symptom
Resolution
MMS messages
cannot be sent or
received
Confirm your subscription includes data services.
Check with your service provider.
Restore default settings.
How do I change to
Predictive Text?
Press the # key to toggle between different text
modes.
I cannot connect to
Join Me
Check: Menu > Settings > Handset > PC
Connection > USB
Press Help in Join Me for more instructions.
Uninstall and re-install the software
See FAQ’s at zte.co.nz for more assistance
My phone is slow to
respond, handset
storage problems
Restart your phone to refresh the memory.
Delete or archive old SMS messages and other
content.
Restore default settings:
Menu > Settings > Handset > Restore default
settings > Enter the Handset lock code, default =
0000
Symptom
Resolution
The battery
discharges quickly
Possible network coverage issue. Check the signal
strength. With only 1 or 2 bars, the battery has to
work harder to maintain network contact. Limit
multi-media and Bluetooth usage to save power.
The battery may be worn out.
I cannot charge the
phone
Confirm the charger is properly inserted.
Remove the battery, clean the contacts and check it
is inserted correctly. The battery may be worn out.
Tip: Charge the phone using the supplied USB
cable.
How do I enter text
in an SMS?
From the phone number field press the down arrow
to move into the text area. Use predictive text or abc
mode to type words using the keypad.
The handset
switches off after
charging.
The handset is charging in the off state. Press and
hold the Red key to switch the handset ON or
charge it in the ON state.
The handset
switches on
automatically
An alarm or calendar event switches the handset on
automatically. Be careful to disable any alarms prior
to boarding aircraft, as mobile use is strictly
prohibited.
Symptom
Solution
My phone is not able
to connect to other
Bluetooth devices
Turn Bluetooth on. Set visibility to Show. Possible
compatibility issues. Manufacturers incorporate
different Bluetooth profiles. Not all functionality is
supported.
Web pages are not
displayed clearly
Change Smart fit mode in Browser > Settings >
Advanced settings
6.2 Error Messages
Message
Solution
No (U)SIM detected
Check a valid (U)SIM card is inserted
See Getting Started
Enter PIN code
Enter the correct PIN code supplied by your
service provider
Enter PUK code
Contact your service provider to get the PUK
code
Enter handset lock
code
The default handset lock code is 0000
File does not exist or
is in the wrong format
Check the file type is supported by the handset.
On your PC or MAC, make sure the file is
closed. Re-send the file using Join Me, Mass
Storage Mode or Bluetooth transfer.
Insufficient Memory
Handset memory is full. Delete unwanted files,
messages, emails & videos to create more user
space.
Network
Compatibility
3G UMTS 850, 2100 MHz
2G GSM 900, 1800, 1900 MHz
Dimensions
Approx 95 × 48 × 19 mm. Weight 91.9g
Features
MP4 video, MP3 audio, 0.3MPixel camera, USB, MIDP
2.0 JAVA, 2.0” TFT display, 176 x 220 pixels, MMS,
Email, Calendar, Speakerphone, Voice recorder,
Bluetooth 2.0 Stereo, CTM, approx 144MB user memory
Battery
900mA hours, Lithium ion (Li-ion)
Continuous idle
time*
Up to 200 hours
(+/- 20% subject to network conditions)
Continuous talk
time*
Up to 150 minutes talk time
(+/- 20% subject to network conditions)
Charge time
Approximately 3-4 hours
Battery Life
Approximately 400 charge cycles
6.3 Technical Parameters
*The phone’s talk and idle time are based on ideal working environments. The
use of extended backlighting, applications and local network conditions can
reduce battery life.
6.4 Support Information
For Warranty Service please consult your Service Provider or your Retailer.
All calls for PIN number enquiries, Network problems, Web Access, Account
and Billing Information, (U)SIM card registration and other general enquiries
should be directed to your Service Provider.
6.5 Warranty Information
The warranty does not apply to defects or errors in the product caused
by:
(a) Normal wear and tear, misuse, mishandling, and physical damage.
(b) Exposure to water or any other liquids or solvents.
(c) Any unauthorised disassembly, repair or modification.
(d) Power surges, lightning, fire, flood or other natural events.
(e) Use with unauthorised third party products such as generic chargers.
(f) Any other cause beyond the range of normal usage for products.
The end user shall have no right to reject, return, or receive a refund for any
product under the above-mentioned situations, not excluding your statutory
rights under national law.
Note: Consult the warranty card for full information
Safety and General Information
The handset contains delicate electronic circuitry, magnets and battery
systems. You should treat it with care and pay attention to the following points:
Handle the handset with care. Do
not drop or throw the handset.
Do not immerse in any liquid. The
handset contains a liquid detection
sticker and the warranty will be
voided by any liquid damage.
Do not place the handset near
computer disks, credit cards, and
other magnetic media. The
information contained on disks or
cards may be erased or damaged.
Do not leave the handset or battery
in direct sunlight or near other heat
sources where temperatures could
exceed 45°C.
Keep the handset and all
accessories away from children.
In the unlikely event of a battery
leak avoid contact with your eyes or
skin. Flush with water and consult a
doctor.
Observe and obey warning signs at
petrol stations, airports and
hospitals.
The operation of some medical
electronic devices, such as hearing
aids and pacemakers, may be
affected by the handset.
Take care not to allow metal objects
such as coins or keys to come into
contact with the battery terminals.
Do not dispose of batteries in a fire.
Do not throw used batteries into
household rubbish, return them to a
recycling point.
When the battery is thrown away
cover the terminals with insulating
tape.
Be careful not to pierce the battery
with sharp objects and do not use
damaged batteries.
Do not disassemble or modify the
battery.
Stop using the battery if abnormal
heat, odour, discolouration,
deformation, or abnormal condition
is detected during use, charge, or
storage.
Do not put the battery in your
mouth.
Only use original replacement
batteries.
Do not connect the handset to non
genuine or 3rd party chargers.
Only use the supplied charger.
Do not attempt to dismantle the
handset or any of its accessories.
Do not place the handset close to
the edge of a table in case it moves
when set on vibrate mode.
Do not put the handset into a
microwave oven, dryer, or
high-pressure container.
Don’t use the handset immediately
after a sudden temperature change
eg. from an air conditioned
environment to high temperature
and humidity outside. In such cases
there could be condensing
moisture inside the handset which
can cause internal damage. Switch
off and leave for 30 minutes before
use.
Do not use the handset while
driving or operating other
machinery.
Do not use the handset where
blasting is in progress.
Disable any alarms and switch the
phone off when boarding aircraft.
Do not leave the handset at the
bottom of a bag where it may be
damaged by sharp objects.
Take care when the phone is in
your pocket. Sitting down or sharp
objects may damage the handset.
At high volume, prolonged listening
to audio devices can cause
hearing loss.
Do not leave the handset
discharged or disconnected for a
long time; your personal data may
be lost and your battery life will be
reduced.
Remember to make backup copies
of all important data on the
handset.
It is normal for the handset to
become warm while the battery is
being charged.
Under poor network conditions
battery life is considerably reduced.
Please recycle the packaging and
all parts.
Emergency service coverage is
dependant on network availability
and battery status.
It is always good practice to switch
off the handset regularly.
Do not expose the handset to oils
or solvents.
If you have an alarm set the
handset switches on at the
prescribed time; please be careful
to disable your alarms when flying
as mobile use is strictly prohibited.
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