Telecom Commander HX User Manual
Congratulations on selecting a Telecom Commander HX Small Business System.
Telecom Commander HX
System User Guide
The Telecom Commander HX combines the best features of the existing
Commander range with exciting new facilities.
Please read this User Guide carefully. It
provides
detailed step-by-step
instructions for operating the Telecom Commander HX
308/616/
1224 Systems.
As
a support to this User Guide, a Quick Reference Card has been provided
separately with each keystation.
Table of Contents
1. Getting to Know Your Commander
Keystations
._.
. . . . . . . . . . . . . . . . . l-2
Keystation Key Description __ . . . . . . . . . . . . .
._
I-3
Seleaion
Keys . . . . . . . . . . . . . . . . . . . . . .
l-4
Handsfree and Off-hook Operation . . . . . . . . . . . . . . . . . . . . . . . .
I-9
Direct Station Select Keys _, . . . . _.
._.
. . .
l-10
Line Kevs
. . . . . . . . . . . . . .
.._..._...__..........................._........
l-l
I
Single
tine
Telephones . .
._,
. . . . __
__.
I I2
Audible Signalr
.,._..__._.__._, .._............._..__ .._............. ,.
I
I3
&
SeniceTones ,.,,.._..______...,_,,.,......._..,._......._.............
l-l 3
2.
Answerma Cails
.4ns\vering Calls . .
.._..__...............
. . . . . . . . . .
.._...
2-2
Intercom Calls
._........................__.........................._,
2-2
Outside Calls
,.._............,
. . . . . . . . .
.._.____......................
2-3
Door Station
Calls
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2-4
3. Making
Calls
Making Calls
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-2
Intercom Calls . . . _. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-2
Outside Calls
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-3
Door Station Calls
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-4
4. Automatic Diallina
Last Number Redial
.......................................................
4-2
Repeat Dialling
.......................................................
4-3
Speed Dialling
........................................................
4-4
Speed Dial Keys
......................................................
4-5
PABX Access
..........................................................
4-7
5. Holding and Transferring
Calls
Holding Calls
...............................................................
5-2
Outside Calls
.........................................................
5-2
Intercom Calls
........................................................
5-4
Transferring Calls ..........................................................
5-5
Transfer to a Busy Station..
.........................................
5-6
Transfer with Page
...................................................
5-7
Direct Transfer (HX308 Only)
....................................
5-8
Recall from Transfer
.................................................
5-8
6. Paging and Conference
Calls
Paging Calls .................................................................
6-2
Conference Calls
...........................................................
6-3
Internal Conference
.................................................
6-3
External Conference
................................................
6-4
7. Other Facilities
.4ccess Barring Override..
................................................
7-2
Alarm Reminder
...........................................................
7-3
Single .4larm
..........................................................
7-3
Daily Alarm
...........................................................
7-4
Cancelling an Alarm
.................................................
7-4
Background Music
.........................................................
7-5
Call Detail Recorder (CDR)
.............................................
7-5
Output Format
.......................................................
7-6
ContidenceTone
............................................................
7-8
Decadic to Tone Dialling
..................................................
7-9
Divert
.4ll
Calls.. ..........................................................
7-10
Do Not Disturb ...........................................................
7-l
I
Facsimile.. ..................................................................
7-12
HX308 Only .........................................................
7-12
Group Listening
...........................................................
7-
I3
Headset Operation..
......................................................
7-14
Intercom
.4nswer
Mode
..................................................
7-
I5
IncomingRingTone
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7-16
Line Failure Monitoring
. . . . . . . . . . . . . . . . . . . . . 7- I7
Manager -
Secreta?
Pairs................................................
7-17
Message Waiting
. . . . . . . . . . . . . . . . . . . . . . . . . 7- I8
Microphone Mute . . . . . . . . . . . . . . . . . . . . . . . . . . 7-
I9
6. Statron
21
Date and Time
. . . . . . . . . . . . . . ,. _. . . . . . . . . . . . .
8-2
Night Service
,.....
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
.._....._..
. . . . . . . . . . . . . . . . .
8-3
Storing Common Speed Dial Numbers
,......_....._.... ,......._......
8-4
9. General Information
Care
OfYour
Commander
.._ _. ._ _. __. ._. ._.
9-2
Serke
Problems. . . . . . . . . .
.._. __. ,. _. _.
.
9-2
Power Failure
.._
. . _. _. _.
.__ .., __. ._.
. . . . .
9-2
Other Difficulties
,........._....,_....__...,..__...._................
9-3
1. Getting to Know
Your Commande
Gettmq
to Know Your Commander
CommanderHX CommanderHX
Genrngto
Know Your
Commander
Kevstations
Keystation Key Description
There
arc
t\vo
kevstation
models:
Function Keys
SPEAKE
l
Standard
Kcystatlon
(No display)
. Executive Keystation (I line x 16 character display)
J
.w?tm! ~-4
I
MICROPHONE
DIRECTORY TRAY
Keystation Diagram
[IL011
I.
[DND/FUNCTION]
When
the (tatlo” IS ,n the ,dlc mode
thn
ke! \I
111
mlnatc “Do Not
D,sturb”.ln
the Off-Hook mode
it
IF
ued to ,&ix
functmn codes
9.
[HOLD]
Used to place
outslde
lme and
,ntercom
calls on hold
-\lw I”
the
,dlc mode. pressmg the [Hold] kc\
u
111
turn the Background Mus,c on
and off.
2.
[TRANS/ALARM]
In the Idle mode
thns
kc\ IS used
to
set up an
appointment
alarm.
Durmg
con\er,atmn
it IS used to transfer
a
call to another station
IO.
[MEMORY]
Used to access
memon
functmns
11.
[PAGE]
3.
[MUTE]
Uced to
accecs
the
pqmg faabt!
Enables and
dlsablo
the stat,on
nucrophonc.
12.
4.
[Al and [VI
[CALL HACK]
Pro\ lder an automatic call back u hen
bus) statmns or lmes become free.
lncrcaser or dccrcssrc the
hand,et.
loudspeaker and
rmgmg \olume
13.
(PICK UP]
5.
[SPKK]
14.
[DIVERT]
Enables or
d,wbler
the handsfree
Uqed to
tcmporanl!
transfer
mode.
,ncomq
calls to another stat,on
6.
WV
15.
[CONF]
Used to ret up P conference
16.
Dial Kevs
[REDIAL]
The [Kcd,al]
ke\ II ued to red4
the
last number called or whde
brtcnmg
to rmg/bus)
tone on an outside lmc
call ~11
ntnte
Automatic Redlal.
Used to access numherc and
funnmnr wthm
the system and \
la
the PSTN
17.
[FLASH]
Selection Keys
[DSS]
Dmn
Statron Select ke!
s
~CCCSE
other statmns \I
ahm
the
system Associated LEDs mdlcatc
the status
ofthe statmn,
le. Busy.
Rqmg or
Idle
[SPDI Personal Speed Dtal
key gne
one touch
d&ng
facdnlcs.
Used to recall P parent
PABX Alw
\\ 16
ncta-ark
facdmes, such as
Telecom’s CentelTM
and
Eas+.llT”.
Page l- 2
issue
2
Issue 2
Page 1- 3
Genmg
to Know Your Commander
CommanderHX
Selection Keys
For each system the allocation of functions to the selection keys
varies. The following layouts show the functions allocated to each
sclcction
kev.
,
Keystation labels are supplied with each system indicating
the
key
function layout for that system. The HX1224 also has supplied
tvzo
labels for the “Operator” station, station 2 1. On these labels the last
18 keys are blank.
Commander HX308
I
Selection Key Assignment for the
HX308
Keystation
[IL021
The selection keys on the Telecom Commander HX308 kcystations
are assigned the following functions:
Keys 1 to 3 Outside line keys 1 to 3
Key 4 Fax
kev
Keys 5 to 12Direct Station Select (DSS) keys1to
8
Keys 13 to 24 Personal Speed Dial keys 1 to 12
Keys 25 to 30 Preset function keys 1 to 6
CommanderHX
Gelimo
to Know Your Commander
Commander HX616
Selection Key Assignment for the HX616 Keystation
[IL031
The selection keys on the Telecom Commander HX6 16 keystations
are assigned the following functions:
Keys1 to 6 Outside line keys 1 to 6
Keys 7 to 22 Dual function:
Direct Station Select (DSS) keys
OR
Personal Speed Dial keys1 to 16
Keys
2 3 and 24
Personal Speed Dial keys 17 and
18
Keys 25 to 30 Preset function keys 1 to
6
Page I- 4
issue 2
issue 2
Page I- 5
Getting
lo Know
Your
Commander
Commander HX
Commander HX
Gettmo
lo Know Your Commander
Commander HX1224
Selection Key Assignment for the HX1224 Keystation
[IL041
The selection keys on the Telecom Commander HX1224 keystations
are assigned the following functions:
Keys 1 to 12
Keys 13 to 24
Keys 25 to 30
Outside line keys 1 to 12
Dual function:
Programmable Direct Station Select (DSS)
keys
OR
Personal Speed Dial keys 1 to 12
User programmable:
Direct Station Select (DSS) keys
OR
Function keys
Programmable Selection Keys (HX1224 only)
Selection keys 13 to 24 are dual function keys: the DSS facility can
be programmed to access any station.
Selection keys 25 to 30 are programmable as either DSS keys or
Function keys.
The following codes are used during programming.
11
Memory (Speed Dial)
12
Page
13
Call-back
14
Pick-up
15
Divert
16
Conference
2 1
to 44 DSS keys for stations21
to 44
To Assign a Station to a DSS Key:
l Press the
[#]
key
l Enter the Command
1 PROGRRM
CODE:
IKEY PROGRRMMING 1
number(16)
l Press the required selection
[KEY26:PRGE
1
kev (13 to 30)
,
For example 26
The display shows the
stotion/functmn
already assigned to that
key
l Enter the required station
1
KEY26:
PFIGE35
number (2 1 to 44)
For example 35
l Press the [#] key to return
1
Mon. 11 Jan 09: 43
1
to Idle mode
Page f- 6
issue
2
Issue
2
Page I- 7
Getting to Know Your
Comrmnder
Commander HX
To Assign a Feature to a Function Key:
l Press the
[#]
key
1 PRDGRNM
CODE:
l Enter the Command
IKEY
PROGRRMMING
1
number (16)
l Press the required selection
rKEY26:
35
key (25 to 30)
For example 26
The display shows the station /‘unction already assigned to that
key.
l Enter the required station
(~~~i8:2612
number (11 to 16)
For example 12 (PAGE)
l
Press the
[#]
key to return
IMoM,
11 Jan
09:43 1
to Idle mode
Page f-
8
hue
2
Commander HX
Gettmg to Know Your Commander
Handstree and Off -hook Operation
The Commander HX keystations have a built-in loudspeaker and an
additional microphone that enables the keystation to be used in
either Off-hook mode or Handsfree mode.
In the Off-hook mode the handset is used and the loudspeaker is
turned off.
In the Handsfree mode the handset is left On-hook and the
[SPKR]
key is used to activate the station. Progress of the call and
conversations is heard through the loudspeaker.
To return to the Idle mode, from Handsfree mode, press the [SPKR]
key.
w
In the following instructions for use of your keystation, the term
“Lift the handset” may also be read as ‘Press the [SPKR] key’ to
proceed in Handsfree mode.
/we
2
Page I- 9
Gettmg
to Know Your Commander
Direct Station Select Keys
Commander HX
Direct Station Select
[DSS]
keys provided single button access to
other stations on the system. Each (DSS] key has an associated red
LED which shows the station status.
The Commander HX308 and HX616 systems have one [DSS] key
for each station.
The 12 [DSS] keys on the Commander HX1224 keystation have, at
default, the first 12 stations assigned to them. These may be changed
by programming.
The [DSS] keys can be used in either Handsfree or Off-hook mode.
Pressing a
[DSS]
key while
the
keystation is idle activates your
kcystation in Handsfree mode and connects you to the desired
station.
Page I- 10
issue 2
Commander HX
Getting to Know Your Commander
line Keys
Each outside line has a dedicated [LINE] key, which provides single
button access to that line. Each [LINE] key has an associated two
colour
LED that shows the status of that line.
Colour
Off
Red
Red
Green
Green
Green
Attribute
Steady
Flashing
Steady
Slow Flashing
Fast Flashing
Meaning
Free
In use at another station
On Common Hold at another station
In use at this station
On Common Hold at this station
Ringing or on Exclusrve Hold at this
station
The [LINE] keys can be used in either Handsfree or Off-hook mode.
Pressing the key while the station is idle will activate the station and
connect you to the line, in Handsfree mode.
/ssue 2
Page I- I I
/
J
Gettmo
to Know Your Commander
Commander HX
Single line Telephones
Single Line Telephones
(SLTs)
may be connected to Commander
HX systems up to 4 on the HX308, up to 8 on the HX616 and up
to 16 on
the HXl224.
If you have an SLT, the facilities and features explained in the
following sections can be accessed by dialling the following codes:
Feature
Call Pick-up
Access Barring Override
Zone Paging
Last Number Redial
Speed Dial
Place call on Common Hold
Retrieve call from Hold
Program Personal Speed Dial Numbers
Call-back
Transfer
Set Message Walt
PABX Hook-flash
Paging Call Pick-up
Code
11
12+Password
13
15
16
HF 17
17
#17
HF 1
HF
HF 191
HF 18
*l+(STN No.)
HF = Hook-flash
IC
Hook-flash will not be
recognised
on an outside line call for up
to10 seconds after the last digit has been sent.
R
The range of codes in this table is indicative only. Any
keystation operation described in this user guide that has a dial
code associated can bc
pcrformcd
from an SLT
Commander HX
Audible Signals
Getting to Know Your Commander
Signal
Meaning
Normal ring
Outside call
Long repeating ring Intercom call
Normal ring for ten seconds repeated every 9( Hold Recall
seconds
Short burst of ring
Call Waiting
OR
Incoming intercom
call In Voice mode
Service Tones
Tone
Continuous tone
Long repeating tone
Short repeating tone
Slow repeating tone
Rapid repeating tone
Meaning
System dial tone
Intercom ring tone
Error tone
Busy tone
Transfer tone
OR
Hold confirmation tone
Page I-
12
issue2
hue
2
Page I- 13
I
.
.
Genmg
to Know Your Commander
Door Station Calls
Commander HX
To Answer a Door Station Call Ringing atYour Station:
l Hear ringing
l Lift the handset
To Answer a Door Station Call Ringing at Another Station
within Your Station Group:
. Lift the handset
l Press the [PICKUP] key
OR
Dial 11
m
After the call button is pressed on the Door Station, Music On
Hold is heard at the Door Station for up to 5 seconds. If the call
is not
answered
during this period the call is cancelled.
-The
display on the HX308 indicates ‘DOOR’ only.
Door Unlock (HX308 only)
If an electronic door lock has been connected, it can be operated
from your station.
WhileYou
are Connected to the Door Station:
l Dial 1 to unlock the door
Page 2- 4
issue 2
Gefting
to Know Your
Comnder
Comnder
HX
Making Calls
Intercom Calls
To Make an Intercom Call:
l Lift the handset
I
I
l Dial the station number
OK
[STNZS:
Press the appropriate [DSS] key
If the station is free and ringing is heard, the [DSS] key may be
pressed again, The call is converted from a Signal call to a Voice call.
The called station is automatically activated in Handsfree mode and
two-way
conrersation
may take place.
Intercom Call-back
If the station you call is bus>-, you can activate this feature to call you
back when that station becomes free.
To Set Intercom Call-back when a Called Station is Busy:
l Hear the busy tone
1
STN25 : BUSY
l Press the [CALL BACK]
[CRLL BRCK SET 25
1
key
l Replace the handset
[Non,11
Jan
WY:43 1
When
th? calltd
station
isfree,
ICRLL BRCK 25
1
pur
station
rings
l Lift the handset
ISTN25:
II
The called station will not ring until you lift the handset. If you do
not lift the handset within IO seconds, the Call-back is
cancelled,
Page 3- 2
issue
2
Cormmder HX
Gettma
to Know Your
Commander
Outside Calls
To Make an Outside Call:
l Lift the handset
I
I
l Dial 0 and listen for dial tone
[LINE82:
1
l Dial the required number
ILINEW2:8183888 1
OR
l Lift the handset
l Press a free [LINE] key and
ILINE02:
listen for dial tone
l Dial the required number
[LINE02:8183888
1
R
In the Idle mode pressing a [LINE] key or dialling 0 will activate the
keystation and connect you to a free line in Handsfree mode.
Then continue as above.
Outside Line
CalLback
If all outside lines are busy you can activate this feature to queue on
one particular line and call you back when it becomes free.
To Set Outside Line Call-back when All Lines are Busy:
l Hear the busy tone
ONE
BUSY
l Press the [CALL BACK] key
ICRLL BRCK SET 82
1
l Replace the handset
~Hon.11
Jan
89:43 1
lSW2
Page 3- 3
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