Tele Columbus Kaon User Manual

Connection and start into the digital world of television:

Instructions for the digital HD receiver.

These instructions will help you connect your new HD receiver and put it into operation. In just a few steps you can now enjoy the digital TV by LTV.

Discover great ways to enjoy your new device.

Your Tele Columbus

Preface

This document may be without the prior written permission of Kaon /LTV, neither in whole nor in part reproduced, translated or otherwise used, except where the copyright owners had authorized this, or the copyright allows it.

Liability

The warranty does not extend to parts where a defect has occurred due to improper application of the information contained in this guide.

Our warranty does not cover the following points: a) Outside effects on the device for example by lightning, water and fire. b) Damage caused by improper use, improper installation, improper repair, and

are generally caused due to a breach of the user manual and instructions. Through a prolonged display of immobile pictures from the computer, video game, photo, text, station logos, etc. a burning can be caused in any picture format. For the display in the 4:3 format a burning (of the left and right margins of the picture) is also possible.

c) Adaptations and/or changes in the unit to current national technical and/or

safety requirements of a country for which the unit was not originally designed and manufactured.

d) Other uses than in an ordinary household (e.g. professional use).

Brands

Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.

This product incorporates copyright protection technology that is protected by U.S. patents and other rights to intellectual property. The use of this copyright protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only, unless otherwise authorized by Macrovision. Reverse engineering or disassembly are prohibited.

Warranty

6 7

To avoid an electric shock, do not remove by no means the top cover (or the back panel). It does not contain parts that can be serviced by the user. Maintenance work must only be performed by qualified personnel.

This symbol indicates dangerous voltage inside the device. There is a risk of electric shock and injury.

This symbol indicates important instructions accompanying the product.

Notes on the “WEEE” symbol

This product should not be disposed of in the trash at the end of its life. Please separate it from other waste and allow its recycling, so that the material resources can be reused. This protects the environment and health against potential damage that could be caused by uncontrolled waste disposal.

Private user

Inquiries on details about the collection points and the possible environmentally friendly recycling process should be addressed to the local authorities.

Professional User

Refer to your suppliers and read the terms and conditions underlying the sales contract. This product should not be disposed of together with other commercial waste.

Look in this guide especially for these symbols. They indicate risks and hazardous situations.

Warning

Indicates a hazardous situation that could lead to serious injury.

Attention

Indicates a situation that could damage the device or other apparatus.

Note

Provides additional information to alert the user on possible problems and provide him/her with important information to better understand, use and maintain the installation.

Meaning of SymbolsWarnings and Notes

CAUTION

RISK OF ELECTRIC SHOCK.

DO NOT OPEN.

8 9

Contents

10 11

I. General Safety Instructions

a. Precautions

1. Electrical power supply

90–250 V alternating current voltage, 50/60 Hz

Operate this unit only to a power source that supplies the voltage indicated on the label. If you are not sure which power supply is available to you, contact your power company.

Unplug the device from the electrical system before performing maintenance or installation.

2. Overload

Avoid overloading of electrical outlets, extension cords and adapters, as this may cause a fire or electric shock.

3. Liquids

The device must not come into contact with liquids. Additionally, objects filled with liquids should not be placed on the device.

4. Cleaning

Unplug the unit before cleaning the appliance. Clean only with a damp cloth. Do not use solvents.

5. Ventilation

Make sure that the vents at the top of the unit are not covered, so that a sufficient ventilation of the unit can be ensured.

Do not place the unit on soft furnishings or carpets. Do not put other devices on the HD Receiver.

6. Accessories

Connect to the device only the devices provided explicitly for this purpose. Otherwise it may be hazardous or cause damage to the device.

7. Connection to the cable TV signal

First connect all the components before plugging the cord into the outlet. Turn off the device, the TV and all other components before you connect or disconnect cables.

8. Connection to a TV

Unplug the appliance from the power supply before connecting or disconnecting the cable to or from your TV. Otherwise the TV may be damaged.

9. Installation site

Use the product indoors to protect it from lightning, rain and sunlight. Do not install near a radiator or a fan blowing warm air.

Make sure that the distance between the receiver and the devices that can be disrupted by electromagnetic radiation (such as TVs or VCRs), is at least 10 cm.

Do not cover the ventilation slots or place the unit on bed, sofa, rug or a similar surface.

If you place the device in a rack or the like, ensure adequate ventilation.

Do not place the appliance on an unstable cart, stand, tripod, bracket, or table where it could fall down.

If it falls down, the device could cause serious injuries to a child or an adult and be heavily damaged as well.

General Safety Instructions General Safety Instructions

12 13

10. Thunderstorms and shutdowns

During a thunderstorm or when the unit is not in use, unplug the HD receiver from the wall outlet and disconnect the antenna cable. In that way damages on the device which could be caused by lightning or voltage spikes, can be avoided.

11. Sharp objects

Do not insert objects in the device through the openings, because they could touch dangerous current-carrying parts or damage structural components.

12. Spare Parts

Make sure that only the manufacturer’s recommended replacement parts or components shall be used, the type of which is the same as the original parts. The use of spare parts that are not appropriate may result in further damage to the device.

By connecting the power supply cable into an outlet that does not meet the specifications, there is danger of fire or electric shock.

Do not place heavy objects, including the device itself, on the power supply cable. By damaging the power supply cable there is danger of fire or of electric shock.

Do not put and do not place any metal object on the device. In case that a metallic object falls in the device there is danger of fire or of electric shock.

Never repair, dismantle or modify the appliance yourself. By infringement there is danger of fire or of electric shock. If tests inside the unit, or maintenance work, are required, please contact the customer service or sales department.

The ventilation openings should not be blocked or covered! In case of overheating there is a threat of fire danger.

In case of a thunderstorm you must switch-off the device as quickly as possible and pull out the power supply cable from the outlet. Otherwise, there is danger of fire or of electric shock.

Do not drop the appliance (and do not place it in a manner that it could fall) and protect it from shocks and vibrations. Otherwise, the device may be damaged. In case that it is damaged, you must switch the device off as quickly as possible and pull out the power supply cable from the outlet. Otherwise, there is danger of fire or of electric shock.

Do not touch the power supply cable with wet hands. Otherwise, there is danger of electric shock.

General Safety Instructions General Safety Instructions

Attention

Electric shock hazard! Never take the cover off the device.

In order to avoid an electric shock, never take the cover off the device. There are no parts inside that could be repaired or serviced by the user. Refer all servicing to qualified service personnel.

Read this manual carefully before using the device. The described precautions contain important safety instructions, divided into the following categories: Danger, Warnings and Notes. The manufacturer assumes no liability for accidents or damage due to improper use.

Danger

Failure to observe the security measures mentioned herein constitutes

a danger to life or may produce a serious injury.

Connect the power supply cable only to those sockets, as described in the user guide and technical data.

14 15

Note

Failure to observe the security measures mentioned herein consti-

tutes a danger of minor injuries.

Clean the fouling from the device carefully with a soft cloth. Never use chemical solvents such as benzene, paint thinner, nail polish remover and other solvents. The surface of the device may change color and the varnish can be peeled off.

Do not place or store the device under the below mentioned conditions. Otherwise problems may occur:

• in too warm or cold places

• in places with high humidity

• in places with extreme temperature values, for example, in front of airconditioning or fan heaters

• in places where a lot of dust or grime arise

• in built-in cabinets, from which the heat cannot escape

• in locations exposed to direct sunlight

In case the device will not be used for a long time, turn it off or unplug it.

Do not put and do not place any heavy objects on the device. Otherwise, it may cause malfunction or damage.

If the unit is so badly damaged that it can not be repaired, or does not work, send it back to LTV.

General Safety Instructions General Safety Instructions

Warning

Failure to observe the security measures mentioned herein constitutes

a danger to life or may produce a serious or lighter injury. There is also

the risk of damage to the user’s property.

The device should not be exposed to water or other liquids. In case that the device is exposed to dripping or splashing water, this can cause a serious problem.

Never repair, dismantle or modify the device yourself. The device can be seriously damaged - possibly beyond any repair.

In case of a thunderstorm you must switch-off the device and pull out the power supply cable from the outlet as quickly as possible. Otherwise the device may be damaged.

16 17

Delivery Delivery

b. Delivery

Check that the delivery is complete before putting the device in operation. If some components are missing, call the customer service immediately.

16 17LieferumfangLieferumfang

b. Lieferum fang

Überprüfen Sie die Lieferung auf Vollständigkeit, bevor Sie das Gerät in Betrieb nehmen. Wenn einzelne Bestandteile fehlen, bitte sofort den Kundenservice anrufen.

Fernbedienung inkl. 2 Batterien (Lithium-Knopfzellen CR2025)

HD Receiver Kaon

Antennen-Anschlusskabel

Netzkabel (nur bei externem

Netzteil im Lieferumfang)

HDMI-Kabel

Netzteil (nur bei externem

Netzteil im Lieferumfang)

Bedienungsanleitung SmartCard mit persönlicher Jugend-

schutz- und Sicherheits-PIN-Nummer

SmartCard

fernsehen,internet, telefon.

tele

columbus

SCART-Kabel

STANDBY MENU

POWER TV RADIO/B-MAIL

K A N

DOLBY

DIGITAL

DigitalVideo Broadcasting

HD Receiver Kaon

HDMI Cable

Antenna Connection Cable

Transformer (only external

power supply upon delivery)

Power supply (only external power supply upon delivery)

SCART Cable

Remote control with 2 batteries (Lithium Button Cells CR2025)

Instruction manual SmartCard with personal protection

of minors and PIN number security

18 19

Functions and Installation Functions and Installation

II. Functions and Installation

a. Remote control

Power

On / off or in standby mode

Illuminated display

Illuminated as a confirmation of a button

Arrow- keys up / down

Moves cursor up / down, brings info bar to the screen

Arrow- keys left / right

Moves cursor left / right, info bar mode: switches between Programs / Favourites

Calls up the Top menu

DVR = Recording (depending on the device)

Calls up the digital video recorder

Fav = Favourites

Calls up the Favourites list

iTV = Interactive function

TV key for interactive functions

EPG = At-a-glance program

Opens the electronic at-a-glance program

Confirms the selection

Play

Plays the recording

Pause

Stops playing

Spool

Rewinds fast forward or backward

Recording

Enables the reception of a broadcast, even of a future one

Stop

End playback

TXT = Teletext

Calls up the Videotext

INFO

Retrieves information about the current program

HELP

In graphics mode, it gets, the help-portal / in TV mode the language selection.

EXIT

End of Menus

TV / Radio

Switches between radio and TV mode

Delete

Clears last entry

V+ / V- Volume

Adjusts the sound volume

Mute

Sets the sound off and on again

P + / P- program change

One channel up or down

Arrow-key, “Back“

Changes to the previous setting

Color keys

Function keys: red, green, yellow, blue

Inbox “B-Mail” (currently not enabled)

Open the message inbox (“B-mail” inbox)

Search functions

Input

Navigation

Play buttons (depending on the device)

Volume

Note

If the remote control reimains without batteries for a long time, errors may occur. Always leave the batteries in the remote control. Put the batteries into the remote control with the “+” symbol facing up. Please note that, when inserting button batteries, these must first be placed under the plastic edge and the button batterires must then be pushed towards the contacts.

20 21

b. Operating mode of the receiver (front) b. Operating mode of the receiver (back)

Functions and Installation Functions and Installation

20 21Funktionen und InstallationFunktionen und Installation

b. Funktionsweise des Receivers (Rückseite)

b. Funktionsweise des Receivers (Vorderseite)

Frontansicht

STANDBY MENU

POWER TV RADIO/B-MAIL

K A N

DOLBY

DIGITAL

DigitalVideo Broadcasting

3 4 5 6

CA U TI O N

ANT IN

VIDEO

LOOP OUT

HDMI

RISKOF ELECTRICSHOCK

DONOT OPEN

Manufacturedunder licensefrom DolbyLaboratories Dolbyand double-Dsymbol aretrademarks of DolbyLaboratories.

U.S.Patent Nos.5,31,448,5,583, 936;6,381, 747, 6,501,842;6,836,549 and7,050,698

AC90-250V -50/60Hz30W MAX MADEBY KAONMEDIA

VCR

S/PDIF

RJ45

USB

AUDIO

1 2 4 53

6 7 8 9 10 11

Front view

1. Stand-by (ON / OFF) To turn the receiver on or off

2. OK To select a program, a selected line or a

parameter value

3. MENU / EPG Opens the Electronic Prgramme Guide

4. LED indication Electrical power supply

5. LED indication TV operation

6. LED indication Radio / B-Mail

7. SmartCard Slot for SmartCard

1. Antenna CATV-ANT-IN jack (input jack for the cable TV signal)

to connect a cable TV line

2. Scart VCR To connect the DVD/Video recorder via the VCR Scart cable

3. AUDIO Analog audio output (RCA)

4. ANALOGUE VIDEO By selecting from Y / Pb / Pr you can connect your receiver

through a composite video signal to a TV set or to a VCR,

that can process the video output signals (can be deacti-

vated from the user)

5. ETHERNET To connect the LAN cable

6. RF LOOP OUT To transmit an RF signal from the set-top box either to the

RF input socket on the TV or to the video / DVD recorder

7. Scart TV To connect the TV via the Scart cable

8. AUDIO Analog audio output (RCA)

9. S / PDIF To connect a digital audio amplifier (optical signal)

10. HDMI For the highest picture quality, this jack is connected with

the HDMI cable to the HDMI jack on the TV

11. USB USB port (currently inactive)

12. Electrical DC 12V IN (only in case of an external power supply)

FBAS

power supply

22 23

d. SmartCard e. Connection and Installation

Functions and Installation Functions and Installation

22 Funktionen und InstallationFunktionen und Installation

d. SmartCard e. Anschluss und Installation

Verbindung des Receivers mit der Breitbanddose und dem TV-Gerät

Es gibt mehrere Möglichkeiten zur Verbindung des Receivers mit Fernseh - geräten, DVD-/Videorekordern und/oder HiFi-Anlagen. Wenden Sie sich an Ihren örtlichen Händler, um sich zur optimalen Einrichtung Ihres Systems an Ihre Bedürfnisse beraten zu lassen.

Kabelverbindungen

Schließen Sie das eine Ende des RF-Kabels an die ANT-IN-Buchse auf der Rückseite des Receivers und das andere Ende an die Kabelfernseh- oder Antennenbuchse (Wandanschluss) an.

Smartcard

Chipmit dem auf der

Unterseite in den Receiver

geben.

Insert the Smartcard

with the Chip facing

downwards

TV-Set

Insert a SmartCard

The Smart Card looks similar to a credit card. It entitles the user to see and listen to all subscribed channels. The slot on the receiver can be exclusively used for smart cards.

1. Before inserting the SmartCard, please check whether the SmartCard has been freed of all adhesive residues.

2. Open the cover. The smart card shaft is located at the front of the receiver.

3. Hold the Smart Card horizontally with the electronic chip

(small gold-colored square) facing downwards.

4. Insert the smart card with the chip forth in the slot.

Connection of the receiver to the broadband box and the TV

There are several possibilities in order to connect the receiver to a TV, a DVD/ Video recorder and / or to Hi-Fi system. Check with your local dealer in order to take an advice for the optimum set up of your system to suit your needs.

Cable connections

Connect one end of the RF cable to the ANT-IN jack at the back of the receiver and the other end to the cable TV or antenna jack (wall connection).

Radio

Receiver - Rear

Broadband box

Coaxial Cable

24 25

Functions and Installation Functions and Installation

1. Connecting the set-top box to a TV-Set (HDMI)

The HDMI (abbreviation for High-Definition Multimedia Interface) is a next generation port, which allows the transmission of digital audio and video signals over a single cable without any compression. The name “Multimedia interface” is actually the better designation, since this combination allows the transmission of several digital audio channels (5.1-channel sound). When connecting via HDMI you do not have to connect an audio cable. Audio cables are only necessary when you connect via HDMI/DVI.

2. Connecting the receiver to a TV-Set (analog)

Connect the receiver with the SCART cable to your TV, if your TV has a SCART connector. Alternatively, you can use the AV connector, the TV output (UHF) or the component video.

The HD receiver is designed for the playback of digital programs. Therefore, a connection via an HDMI cable is recommended. In case of an analog SCART connection, a deterioration of the picture may occur during the playback. This also applies for the connection of additional equipment through the SCART interface.

3. Connecting the receiver to a digital audio system

If you have a DA-converter with an S/PDIF coax input, you can connect the receiver in order to enjoy a higher quality of sound. Connect the S/PDIF coaxial cable, for example, to a digital surround amplifier.

4. Loop Through

If you have another analogue or digital set-top box and want to use the same cable line, you can connect another device to loop through. Connect one end of the coaxial cable to the loop-out port on the first set-top box and the other end to the CATV ANT-IN jack (cable TV input) on the second set-top box.

HDMI Cable

SCART Cable

TV-Set

Audio System

TOSLINK - Cable

(Not included

in the delivery.)

Receiver - Rear Receiver - Rear

Receiver - Rear

26 27

Commissioning Commissioning

III. Commissioning

a. First installation

Connect the device to the antenna cable and to electricity.

About two minutes later, the picture of initial installation will appear:

About 3-4 minutes after this picture is displayed, the receiver switches to the startup mode.

Important Note

Both indications can be interrupted by screen indications, signifying that there is no TV signal (“No Signal”). During the transitions between the initialization phases, the device interrupts the signal transmission. Please do not react here. After a few minutes, an indication of the device is displayed once more on the screen.

You will be asked to select your language for the user interface. You can choose between German and English through the <Left> and <Right> arrow keys. Press the <OK> key to confirm the selection.

Initialization

No signal

The receiver is starting

28 29

Commissioning Commissioning

The receiver inquires about the resolution of your TV. For the technical performance parameters, please refer to the manual of your TV set. Generally one can say that, for CRT monitors a resolution of 576p is necessary. For flat panel monitors, it should be distinguished between HD ready monitors with a resolution of 720p and full HD monitors with a resolution of 1080i.

If you have used a SCART connector for your Cathode Ray Tube (CRT) screen, the device will automatically determine the device resolution. In case of an HDMI connector for your flat screen monitor, the device needs the information concerning the resolution, in which e.g. the user interface, should be displayed for flat screen monitors.

You can choose between 720p, 1080i and 576p through the <Left> and <Right> keys. Press the <OK> key to confirm the selection. Finally, please confirm your input through the <OK> button in the window that opens.

Normal HD flat screen monitors often support only a resolution of up to 720p, while Full HD flat screen monitors have a resolution of 1080i.

After selecting the default resolution, you must confirm with <OK> the information within 30 seconds, otherwise the default resolution chosen will be 720p. Subsequently, the automatic channel search will be initiated from the device.

Note

During this phase, attention should be paid, so that neither the SmartCard nor the already connected antenna cable is removed.

Language user interface

TV resolution

Confirmation

30 31

Commissioning Commissioning

Depending on the software version that is already stored in the device, the download of a new software may be necessary. If the menu referred to below is shown on the TV screen, the device must initiate a download.

If no live television picture is displayed and a “Caution” sign appears instead,

the scan was performed without a SmartCard.

Please insert the SmartCard into the receiver.

Program Guide

Production Software

b. Automatic Search

During initialization, the receiver performs a full automatic program search and - as the case may be - if the user chooses so via the user setup sub menu, adds a new program in the programs list.

This process requires about 20 minutes.

Once a new broadcast station is found, the signal quality and the signal strength are given. The signal quality and the signal strength are always fluctuant and vary depending on the station that has just been found. If neither the signal quality nor the signal strength are displayed, and no values are given in the network ID and the transport stream ID, please check the cable and, if necessary, restart the unit.

The indication of the number of TV and radio stations found, appears continuously during the channel scan.

Note

In the event that, after a few minutes, the device still indicates that no TV or radio programs were found, it is necessary to verify that the antenna cable and the SmartCard are plugged-in correctly.

The search is successfully completed, if the main menu is displayed on the screen and a live TV picture is displayed in the window.

Automatic Search

32 33

Commissioning Commissioning

The first main menu home page displayed, shows on the upper left side the functional surfaces that you can select through the <Up> and <Down> arrow keys and the <OK> key. The live television picture is shown on the upper right side and an information banner appears beneath it. At a later point in time, this is where you can select the interactive applications.

Important Note on Software Update: If you have already downloaded an updated software, you will arrive directly and without an additional software download, to the above-mentioned main menu. Nevertheless, it is possible that new software updates are necessary. The device then uses the inactive stand-by-phases to perform a download.

Important Note on Activations: The activation signals of the individual programs are delivered through the program signals. It should be noted that the public channels and the encrypted private programs are immediately activated and visible.

The activations of the pay-TV services require a little longer. If the initializations have already been carried out, the activations of the pay-TV services will arrive within 5-10 minutes and make the program visible. However, delays of up to 24 hours may occur.

To ensure the first activation, please switch to an encrypted channel, such as LTV, but not on a public program.

The device automatically checks whether the corresponding software version is up-to-date, and automatically loads the latest update, if this is necessary. This process is repeatedly interrupted by “No Signal” indications. Once again, please do not react. Between the different download phases, the broadcasting signal is briefly interrupted for a period of up to 4 minutes.

The software download may take 5-10 minutes. Thereafter, the device is automatically re-initialized before the main menu is displayed.

New Software

Main menu home page

34 35

Commissioning Functions

We recommend not to switch off the HD receiver overnight, but to set it to a standby mode by pressing the <Power> key on the front panel or through the <Power> key on the remote control. Thus, the receiver continues to receive regularly the new information accompanying the channel (EPG data) and at the same time, the starting process will be performed much faster than after a complete switch off of the set-top box through the main power switch on the rear panel.

After resetting the receiver, a black screen appears for a few seconds and then the main menu. The main menu home page is displayed only when the receiver is powered up after the “Reboot” or the “Stand-by”.

This function is expected to become available in February 2010.

To explain the many different logos and information displays within the user interface, you can press the Help button on the remote control, to “call up” a simple portal. This portal will explain the logos on the screens and the remote control.

Therefore, press the <Help> key on the remote control to access the portal.

Currently, the Help button is used only for activating the audio channel options (language of broadcast or subtitles) in a running program. It is not intended to display information on the current program.

b. Main menu

After the automatic search and the initial setup of the receiver, you arrive to the main menu (see picture on page 34). Next to/In addition to the live TV screen in the appearing window, on the left side you can select the important menu points of the HD receiver, by using the arrow keys of your remote control.

The following selection options are available:

• TV (Television): TV Live-Picture

• TV Program Guide: Overview of the current and following TV broadcasts in their respective TV programs

• TV Favourites: Choice of your favourite TV stations

• Radio Favourites: Choice of your favourite radio stations

Main menu home page

c. Stand-by a. Help-Function

IV. Functions

36 37

TV live-picture and program information bar TV live-picture and program information bar

Through the main menu, if you press the <TV> key in the user interface, you will arrive to the live-TV program. The first program of the programs list as well as the program information bar displaying the program information appear.

Program information is displayed every time you switch to the live-picture. By default, the time this will be shown is limited to 10 seconds, but it can be adjusted in the system settings. To change the banner’s display duration: in the Live-menu, under User Setup in the sub menu “Display Duration”, you must use the <Right> and <Left> keys to select the display duration.

The information bar discloses the station name and the program numbers as well as the title of the broadcast, along with information on the broadcast duration (progress bar), the audio status and the quality of transmission of the broadcast. In addition, you will also find the time and date for orientation purposes. By pressing the button <Info> the extended brief description is called up, in which the individual channel provides its own description and notes about the selected broadcast.

By pressing the button <OK>, you can retrieve the entire program information. The titles of the subsequent programs, if any, will be listed in the information bar. Using the <Up> and <Down> arrow keys, it is possible to view the following broadcasts in the bar window and by pressing the <Info> key or, as the case may be, the <OK> key, to retrieve the broadcast information.

The information bar also facilitates calling up the channel lists, as you can view the current and subsequent broadcasts by using the <Right> and <Left> arrow keys. The device will not switch to the new station before you press the <OK> key.

By pressing the colored <Red> key you can record the selected channel to your list of favourites. The favourites list will be displayed if you press the button <FAV> and it is identified by a blue star in the info-bar.

At the bottom right hand side, there is a display (progress bar), which indicates the duration of the current program.

Main menu

Info Bar

a. Program information (Info Bar)

V. TV live-picture and program information bar

38 39

TV live-picture and program information bar TV live-picture and program information bar

You can go directly to another station, by entering the program number that is known to you. For this purpose you will use the number keys of the remote control. The programs have up to three-digit program numbers. If entered correctly, the receiver switches to the new station. In case of an incorrect entry, a relevant note appears.

Note

Alternatively you can, of course, go step by step from one station to another by pressing the <P+> and <P-> keys.

Important Note on Program Change and Protection of Minors: Many programs are protected against access from minors through a PIN. These settings are dependent on the transfer of the corresponding data accompanying the broadcast program, which define the protection of minors in the channel transmission. The regulation of media institutions requires that a station without corresponding data must, in principle, be designated as a station of particular sensitivity and must therefore, require a PIN number. A delay may occur when changing channels, if the data concerning the protection of minors is not found on time. As long as no data is available, it is required to enter the PIN number.

If you want to select a different audio language for the program - if any -, press the <Help> key in the Live-picture. Here you can define the desired configuration at any given time by pressing the <Right> and <Left> arrow keys, as long as the broadcast supports it.

Note

Selecting “None”, will only disable the subtitles for the current program. If you wish to eliminate the subtitles permanently, you must configure this in the “User Setup” under the “Language Settings” sub menu.

Selection of audio and subtitles

b. Program change c. Selection of audio language and subtitles

40 41

TV live-picture and program information bar Live Menu

The volume can be adjusted with the <V+> and <V-> keys. When changing the volume, a bar appears on the upper right hand side of the screen, which displays the status of the current volume.

With the <Switch to Mute> key the sound can be turned off. In case that the receiver is switched to “mute”, the “mute symbol” appears on the upper right hand side of the screen.

The <Back> key on the remote control and on the front panel allows you to go back, out of the current situation into the previous user situation, at all times. This will be the case both in terms of the broadcast station and the respective user guides.

On the other hand, the <Exit> key allows to go from the respective menu item, back to the TV live broadcast or live radio broadcast , without going through the various intermediate steps.

The live menu in the TV or radio mode appears transparently over the display screen, as a feature selection. Here, you can choose between the following functions:

• TV Program Guide: Overview of the current and subsequent TV broad-

casts in their respective TV programs

• TV Favourites: Selection of favourite channels. Setting up the favour-

ite channel selection

• Pre-entries: Overview of assigned programs (reminder function)

• Radio: Switching to the live radio program or to the radio

favourites

• “B-Mail”: Switching to an overview of the user information and

notes sent to the receiver (currently inactive)

• User Setup: User-specific settings through the sub menu

• System Setup: System settings

Live Menu

d. Volume control and mute key

e. Back key and Exit key

VI. Live Menu

42 43

TV Program Guide (EPG) TV Program Guide (EPG)

The TV program guide (EPG = Electronic Program Guide) allows you to change to the program you wish, by giving you an overview of the channel and program information.

You will reach the TV program guide through the main menu or through the Live menu as well as through the <EPG> key on the remote control. The live picture displayed in the window corresponds to the TV or radio broadcast selected most recently.

The list starts with the program numbers defined in the program list. The order can not be individually adjusted and it changes depending on the actual viewing interest, and it is determined by LTV. Your own settings under TV favourites p. 46

By pressing the arrow keys, you can scroll through the list of channels and programs (marked by the orange color bars). The corresponding broadcast information will be automatically displayed in the box on the upper right hand side.

In the middle you will find the date and the corresponding time period of the scheduled broadcasts. The extent of the information accompanying the broadcast varies from program to program. In an average, information should be available on the programs of 3 to 7 days. As far as the device is in live operation or in standby mode, the data is automatically renewed, so that the information on the TV program is as complete and as accurate as possible.

By pressing the <OK> button, you can view all the broadcast and program information.

Live Menu

TV Program Guide

VII. TV Program Guide (EPG)

44 45

TV Program Guide (EPG) Pre-entries

The colored function keys found at the bottom of the EPG frame, enable you to process the selected broadcasts faster or, as the case may be, to move faster in the time line of the station matrix.

Using the arrow keys, move the coloured bars on a channel name and press the <OK> key. This way, the current and the subsequent broadcasts of the selected program will appear in sections.

Once you select a current broadcast that runs on the program, press <OK> to confirm. Then, the device changes to the live picture in the pop-Live window. If you press the <OK> key once again, you will arrive to the full screen with the information bar.

Both in the info bar and in the EPG you have the option to receive reminders of upcoming broadcasts, even on other channels. By pressing the function key denoted “mark”, the desired program is stored in the “pre-entries” category. By pressing the <Back> key, you go back to the program. You will be “reminded” five minutes before the start of the marked broadcast and you can confirm the selection (green) or delete it (red). If you confirm or do nothing, the receiver switches to the desired broadcast automatically. In the User Setup you can determine how many minutes before the broadcast you wish to be reminded.

Program information

Order of the stations

VIII. Pre-entries

46 47

TV Favourites TV Favourites

Besides the comprehensive channel presentation, from the EPG you can also restrict the list of channels that you actually want to see. You can select the TV favourites from the main menu and the live menu and then, either choose one of your favourite stations directly from the sub-menu, or use the favourite list to process the broadcast station as in case of the EPG list.

The list of favourites will be defined by you. For this purpose, you should go to the live menu of “Edit Favourites”. You can select your favourite station by pressing the <OK> key. Up to 100 favourite stations will be accepted.

The favourites sub-menu displays the first 30 favourite channels. In case you want to change the order of display in the sub-menu, you must call up the list of up to 30 favourite stations in the menu “Edit Favourites” by pressing the <Yellow> func- tion key. By pressing the <OK> key, you can then select the channel and move it to another location. The new position must be again confirmed with <OK>.

In addition, you can include a channel in the favourites list directly from the infobar, or the EPG.

You can switch from the standard TV mode to the favourites mode, at anytime. To do this, press the <FAV> key and go to the favourites view. Once you are in the favourites mode, the only channels displayed are your favourite ones. Even the navigation through the info banner occurs amongst the favourite channels. You can return to the standard TV mode at any time, by pressing the <FAV> key once more.

Important Note

The settings for the favourites list may be deleted through an automatic station search, if an erroneous program list was loaded or, as the case may be, if such an erroneous program is reloaded during the search. It is therefore advisable to carry out the automatic channel search only if a new station was activated.

IX. TV Favourites

TV Favourites

TV Favourites edit

48 49

Radio and Radio Favourites Radio and Radio Favourites

The HD receiver treats Radio stations just like the TV stations. You can access your radio station via remote control by means of the <TV / Radio> key or via the main menu and the Live menu. From the main menu, you get direct access to the overview of all radio stations in the determined station order.

As far as the radio stations communicates them, the broadcast titles and subsequent broadcasts are also displayed in their order of transmission. Often, only the items of the specific day are available.

If you press the <OK> key once more, the device will exit the channel overview and it will switch to the radio full screen, while displaying the info banner as well as the specific broadcasting information.

X. Radio and Radio Favourites

Live - Menu Radio

All radio stations

Radio Fullscreen

In case you want to switch to Radio mode from the TV mode through the Live menu, the live window shows theTV broadcast selected most recently in the form of an overview. The unit switches to the radio mode solely following a confirmation of the desired station, via the <OK> button.

50 51

Radio and Radio Favourites Radio and Radio Favourites

Radio Favourites: As with the television channels, you can also choose your favourite radio station. You select the sub-menu “Edit Radio Favourites” and when you press the <OK> button, you will reach the Favourites selection list. You define the desired radio station through the <OK> key. Please do not forget to save the selection by pressing the <Green> function key.

Live - Menu Radio Favourites edit

Favourites edit

Radio Favourites

The selected station will be added to the radio favourites list and you can tune in through the sub-menu “Radio Favourites”.

52 53

My “B-Mail” My “B-Mail”

Messages of LTV may be sent to each customer individually, through “B-mail”. These messages may refer to possible maintenance works and disorders that certain stations may suffer because of them, or they may suggest new products for you. Through this, you could also have information concerning your current account statement sent to you.

In order to check whether you have received messages, press <OK> to select “B-Mail” on the Live menu and then press <OK> again to select “News” on the sub-menu. This way, you will access the news portal containing the individual messages, which you can control by using the directional arrow keys.

“B - Mail” Menu

“B - Mail”

XI. My “B-Mail”

54 55

User Setup User Setup

In user setup, you can modify all the important user-specific settings. The settings of the functional properties are linked therewith. You can access the User Setup from the Live menu.

The respective sub-menus belong to the User Setup:

• Language setting

• Audio Settings

• Automatic Search

• Diagnostics Overview

• Screen saver

Menu User Setup

Language Settings

Audio Menu Settings

XII. User Setup

Language settings concern the determination of the menu language, the potential audio languages, and display of subtitles.

The settings for the audio languages depend, of course, on which languages are actually transmitted. Accordingly, it is possible to display subtitles only if they are offered.

The audio settings refer to the standard quality of the audio transmission that is supported by your TV set. You can select between “Dolby” and “PCM”.

The selection may be carried out by using the <Left> and <Right> arrow keys. Do not forget to confirm the new selection by pressing the <Green> colored button.

a. Language settings

b. Audio Settings

56 57

User Setup User Setup

Do not forget to confirm the new selection by pressing the <Green> colored button.

As regards the programmed insertion of the user instructions, you can define their display duration and the device’s standard responses.

By pressing this menu item, an automatic scan is started, which updates the existing channel list, if necessary. Since the channel search may result to the overwriting of the favourites list that was already created, it is recommended to activate this search only if e.g. a new station was launched.

Banner Display Duration: By default, the info banner will be displayed for “10 seconds” every time you switch to a new channel. If you want a longer display time duration, you can select different duration options from 0 to 60 seconds through the <Left> and <Right> arrow keys.

Automatic switch over: If you have bookmarked a particular broadcast in the memory, you will then automatically be informed by the system. You can then choose whether to automatically switch to the desired broadcast. You can choose between the different options through the <Left> and <Right> arrow keys.

Reminder functions: Choose between various reminder notification times before the scheduled beginning of the desired broadcast. You can choose amongst the different options through the <Left> and <Right> arrow keys.

c. Display Duration

d. Automatic Search

Audio Settings

Menu Display

Options of the listing duration

58 59

User Setup User Setup

The diagnosis overview is the compilation of the main user data. Our account managers will ask for this data in the event of a device malfunction, and in an effort to determine the possible source of error.

Here is just a brief description of individual pieces of data information:

• SmartCard-Number: The SmartCard number displayed must match the number of the SmartCard inserted in the device. The device works only when the correct SmartCard is inserted. In the event that the SmartCard is changed, this must be adjusted accordingly by the Customer Service of LTV.

• NDS-Serial-Number: The serial number is identical to the unit’s serial number. Also, it is required for the purpose of activating encrypted channels.

• Release Number: The release number indicates the software version that has been loaded to the device. If, for example, the device was switched off for a long time or has been turned off overnight, it is possible that a software update with new applications could not be downloaded yet. An outdated software version can cause malfunction of the device.

• Bouquet-ID: The bouquet-ID defines the version of program listings and thus the order, in which the programs are displayed. In case of insertion of new programs, the bouquet will be adjusted and will be automatically loaded into the device. An older version of the bouquet ID may result in new programs not being visible.

In the event that no broadcast is sent to the screen, but only a graphical representation appears, a “screen saver” must be displayed on the TV picture, so that that the flat screen does not “burn” the picture it is showing. You can set the period, as of which a screen saver will appear, by using the <Left>and <Right> arrow keys. The screen saver is pre-set to 10 minutes. The period may be adjusted between one and 60 minutes.

• Network ID: Original network ID of the selected transponder.

• Transport-Stream ID: determines the transport stream that the main program and software data transmits.

• Signal strength: illustrates in the form of percentage the current signal level of the selected transport stream.

• Signal quality: represents in percentage the current signal quality of the selected transport stream.

• Symbol rate: represents the transmission bandwidth. This is normally 6900 Mbps.

e. Diagnostics Overview

f. Screen Saver Setup

Menu Diagnostics

Diagnostics

60 61

System Setup System Setup

Menu TV Settings

TV Settings

TV Function Settings

XIII. System Setup

In order to set up the HD receiver with the correct technical TV settings, you can set the TV type, the TV format and the picture display to 4:3 video.

• TV Type: As regards the TV type, a differentiation may apply between HDTV (LCD, plasma flat screen TV) and analog TV (tube TV).

• TV-Format: The TV format can be selected according to the TV type. The 16:9 format is available for HDTV and a selection between 16:9 and 4:3 may be made for an analog TV.

• Presentation in another video format: These settings are dependent on the selection of the two points mentioned above:

• HDTV-Type with 16:9 format: Here you can choose between “Pillar Box”

(vertical screen division) and “Adapt On Screen”.

• Analogue Type with 4:3 format: The display of broadcasts in 16:9 format can

be set as a Letter Box or it can be adapted to the screen.

• Analogue Type with 16:9 format: The presentation of broadcasts with 4:3

format can be set as Pillar Box or it can be adapted to the screen.

Please do not forget to save the new settings by pressing the <Green> function key.

a. TV settings

62 63

System Setup System Setup

Menu Protection

Block Channel Menu

Protection Settings

List of Block Channel

Through the menu “System Setup”, you can also adjust the settings concerning the protection of minors (“FSK” protection, i.e. German “Voluntary Self-Regulation of the Film Industry”). The device’s settings for the protection of minors determine the FSK status, beyond which it will be required to enter a PIN. To change the default setting FSK 16, (i.e. all programs enabled are suitable for the age of 16 and above) you must enter a PIN.

This PIN will be provided with the SmartCard and the limit may be changed for ages under 16+ as well. If you press the <OK> key, you can change the protection of minors to FSK 12 FSK and 6. This prevents family members from watching certain programs unguarded.

You can have channels blocked, so that the broadcast station can not be enabled if the PIN is not entered.

In order to block a channel, you must select “Block Channel” on the sub-menu of the system setup. To initiate the blockings, you must enter the access PIN number.

In the “ Block Channel “ list, you can select the channels that should be PIN-protected by pressing the <OK> key. You can scroll through the list by using the <Up> and <Down> arrow keys.

b. Protection of Minors c. Block a channel

64 65

System Setup System Setup

Change PIN

Blocked Sender

Old PIN and new PIN

Please do not forget to save the modifications by pressing the <Green> function key.

Subsequently, if you navigate to a blocked channel, you must enter the PIN number to unblock the station.

If you notice that other people have had unauthorized access to your PIN, you should immediately change the current PIN to a new PIN-combination of numbers.

You will reach the “ Change PIN “ function on the sub-menu of the System Setup by pressing the <OK> key.

d. Change PIN

66 67

System Setup System Setup

Incorrect PIN

Menu Settings

Confirmation Settings

On the “Change PIN” page you will be asked to enter, first the old and then the new PIN twice, as a four-digit code. You should not match the new code with the old one, since, if you do so, the new PIN code will not be accepted.

If you want to bring your receiver back to the default settings, you must select “Factory Settings” from the sub-menu of the system setup.

e. Restore factory settings

Confirm the new PIN by pressing the <Green> function key. Please use the number keys of your remote control in order to enter the PIN code.

In case you enter an insecure PIN (for example, four times the same number) a notification will draw your attention to the error. If you enter an incorrect PIN, a respective notification will appear as well. If entered correctly, the notification indicates that your new PIN was successfully changed. For the purpose of protecting minors, the query for the PIN concerning minor protection cannot be disabled.

You will then be asked if you want to restore the factory settings. Please confirm by pressing the <OK> key on “Yes, continue”. If you do not wish to reset, select “No, back.” Alternatively, you can restore the factory settings by pressing simultaneously the <EPG> and <OK> keys on the front panel.

68 69

System Setup System Setup

Menu Manual Search

Settings of Manual Search

Scan

f. Manual Search

In the event that the automatic station search fails and the programs are not visible, a manual search is required. You can reach the manual search through the submenu of the System Setup in the Live menu.

By default, the start and end frequencies are set from 113 MHz to 858 MHz, where the digital programs are found. The values can be deleted with the <Back> key and they can be re-entered by using the number keypad.

The increment determines the default frequency steps, the symbol rate should not be modified. The QAM-setting should be set at QAM 64 or QAM 256.

If you wish to start the search, you must press the <OK> key. The scanning process takes about 20 minutes.

70 71

System Setup System Setup

HD Settings

Menu HD Setup

g. HD Settings

In the HD setup, you can set the resolution of the user interface and the display of the HD receiver. You can switch between resolutions of 576p, 720p and 1080i by pressing the arrow keys. Please note that these details must be as consistent as possible with the details specified in the TV setup.

You arrive to the menu point “HD Settings” through the system setup and you press the <OK> key. In the “HD settings” select the desired resolution.

Please do not forget to save the selection by pressing the <Green> function key.

72 73

System Setup Troubleshooting

SCART Setup Menu

h. SCART Setup

In the SCART setup, you can fix the settings for the analog output from the HD receiver for tube TV and non HDMI-capable TV sets.

You reach the SCART setup page through the system setup sub-menu by pressing the <OK> key. Determine the configuration of the SCART output in the various fields by using the arrow keys. In case of

• TV SCART output, you can choose between RGB and Composite, and in case of

• VCR SCART Version, you can choose between “S-VHS“ and “Composite“ .

XIV. Troubleshooting

74 75

Troubleshooting Troubleshooting

a. Important information concerning Connection and Installation

a.1. Initialization of the device takes a long time

When starting the receiver, an initial message may appear on the screen for about 5 minutes, since the first initializations are taking place. Please do not interrupt this process by switching off the device or disconnecting it from the electricity and cable television network.

Device will be initialized/Receiver is starting

76 77

Troubleshooting Troubleshooting

a.3. SmartCard decoding is not activateda.2. Incorrect installation of the Smart Card

Your SmartCard has not yet been activated for the decryption of this broadcasting station. If this is the first time you put the device in operation, you should wait a few minutes until the activation signal is transmitted.

Instructions for troubleshooting:

In the event that the activation is not effected even after approximately 20 minutes, please contact our Customer Service, state the customer number, the serial number and the SmartCard number. This will enable us to proceed with an anew activation. To ensure that the first activation will take place in a quick and easy manner, switch to, e.g. the LTV channel (not to public service channels).

Instructions for troubleshooting:

Enter the smart card into the receiver with the golden chip facing downwards and slide the card inwards as far as it will go.

Important Note:

Please make sure that you remove any adhesive residue from the bottom of the card first. To ensure that the first activation takes place in a quick and easy manner, switch to, e.g. the LTV channel (not to public service channels).

Note 809: Your SmartCard has not been activated or it is expired.

The SmartCard has not been activated yet.

Smart card is inserted incorrectly

Note 804: Your SmartCard cannot be read

Insert the SmartCard into the receiver.

Insert the Smartcard into the receiver, with the Chip

facing downwards.

Correct insertion of the Smart Card

78 79

Troubleshooting Troubleshooting

a.5. No OSD menu when connected via 2 TV setsa.4. Black screen due to a defective HDMI port

Background:

When connecting two TV sets to the HD receiver, the device with the lowest possible resolution determines the maximum image display of both TVs. The reason for this is that the HD receiver can output to both devices only one picture signal with the same resolution. Therefore, if, besides the connection of one HDTV-flat screen, a tube device is also connected via Scart at a higher HD resolution, the CRT monitor shows no OSD menu through the Scart connector.

Instructions for troubleshooting:

• A resolution of “576p” must be chosen for CRT monitors, through System Setup and HD settings. However, this also means that the HDTV flat screen does not resolve in HD

Recommendation:

It is generally recommended to connect a CRT TV to an HDTV set via Scart, after the completion of the initial installation (initialization)!

Instructions for troubleshooting:

• Firstly, you should check if the two devices have been connected properly, as per the instructions given in the quick reference guide

• If no TV picture appears, even though both devices are properly connected, the TV should be put in “Stand by” mode and then switched-on again

• Additionally, a remedy can be achieved if you “Reboot” the device, by switching it off and back on again, using the power button at the back of the device (see graphic)

• If no picture appears still, the factory settings can be restored by using the Hot Key

• Additionally, a remedy can be achieved if you “Reboot” the device, by switching it off and back on again (take off and reinsert the power supply connector).

No OSD menu on the TV set (Tube TV)

OSD Menu

HDTV screen is

black - no

video

display

Restore factory settings?

Briefly press the OK and

MENU keys simultaneously.

Restore receiver factory settings

Werkseinstellung wiederherstellen?

Ja, weiter

Nein,z urück

80 81

Troubleshooting Troubleshooting

a.7. Error Diagnosisa.6. Problems by program search

The diagnostics overview includes important information for many problematic situations. You can find the diagnosis overview under

Diagnostics Overview in User Setup of Live menu.

Background:

It could happen that the HD receiver hangs up during the program search, and a so-called scanning loop is put into effect, i.e. it starts again and again.

Query options of important system information

Error on initial or manual program search

Program search

Instructions for troubleshooting:

• Restart the program search via System Setup and Manual

• The connection settings for the Scart or the HDMI connector, as well as for the antenna cable, should not be changed during the program search.

• The SmartCard must also remain plugged in the device throughout the whole duration of the program search

• Please check whether the receiver is connected to the antenna socket and the TV set.

• If the problem persists, please contact the customer service.

Below is a brief description for each system information:

(1) SmartCard Number

The displayed SmartCard number must match the SmartCard number, which may be found in the device. The device only works with the customer management system stored in the SmartCard. When the SmartCard is changed, this must be adjusted accordingly by the Customer Service of the cable operator.

(2) NDS-Serial-Number:

The serial number stored in the customer management system must also comply with the serial number of the HD receiver, which is given herein, and it is equally mandatory for the activation of encrypted channels, as is the SmartCard.

82 83

Troubleshooting Troubleshooting

(3) Release Number

The release number indicates the software version that is currently loaded to the device. If, for example, the device was switched off for a long time or has been turned off overnight, it is possible that a software update with new applications could not be downloaded yet.

(4) Bouquet ID

The bouquet-ID defines the version of program listings (BAT) and thus, the order, in which the programs are displayed. In case of insertion of new programs, the bouquet will be adjusted and will be automatically loaded into the device.

(5) Frequency

The transport stream frequency of the currently selected channel.

(6) Network ID

Original network ID of the selected transponder.

(7) Transport Stream ID

Determines the transport stream that the main program and the software data transmit.

(8) Signal strength

Represents in the form of a percentage the current signal level of the selected transport stream.

(9) Signal quality

Represents the current signal quality of the selected transport stream. A fluctuation of the signal level during the initial installation, up to zero, is not a sign of a disorder or malfunction.

(10) Symbol rate

Represents the transmission bandwidth of the digital transmission. Usually, this is 6900 Mbps.

(11) Modulation

The modulation can be either QAM 64 or QAM 256.

Diagnostics Overview

84 85

Troubleshooting Troubleshooting

After pressing the keys on the remote control, the device shows no response on the screen.

Instructions for troubleshooting:

• Check whether the batteries are inserted correctly into the remote control (orientation + the battery’s plus must face upwards)

Background: In principle, all broadcasts transmitted should display information on their programs in the electronic program guide (EPG). In the event that no program information is shown, a standard text message will appear: “No information available”

The HD receiver no longer responds to input commands

No channel information

b. Information on usage

b.1. No response to command inputs in general

b.2. Missing EPG data

Instructions for troubleshooting:

• Make sure that the selected program is not too far in the future. This could be the reason, why the program information has not been loaded yet.

• Change the program and press the <OK> button twice. Within about five seconds, the program information will be loaded.

Important Note: This problem appears particularly in international foreign - language packages. Many of the broadcasting stations included

therein, do not provide information accompanying the broadcast.

86 87

Troubleshooting Troubleshooting

A distorted picture of the user interface indicates an incorrect resolution setting for HD screens:

• Check that the HD settings in System Setup - HD settings are set to “720p” or “1080i”

• Set the screen resolution on the TV and test (e.g. under the screen settings Auto format = On or picture format = Auto)

• If the fixed resolution value is different from the values referred above, the TV can not assume the optimal image format of the box automatically.

If the wrong setting for HD resolutions is selected inadvertently under System Setup - HD settings, it is possible that a flat screen will not reproduce the resolution and it will display a picture or an image erroneously (e.g. coarse-grained resolution).

Note:

In rare cases, this failure may also appear if a PC monitor or an older plasma TV are connected with an HDMI-DVI adapter. No image can be displayed with this combination. The customer should use other connections.

Instructions to remedy the defective HD-setting:

• Wait 30 seconds and press the <Back> key

• In no case should you press the <OK> key, since it will confirm the incorrect entry and the receiver will have to be restarted.

If, notwithstanding the above, the <OK> has been pressed, the device must be rebooted:

• Switch off the device

• Connect the receiver to the TV screen with the Scart plug and disconnect the HDMI connection

• Restore the device by switching it off and, a few seconds later, back on again

• Restore the factory settings through the Menu or the Hot key (see graphic)

• Disconnect the scart cable and connect the HD screen with the HDMI cable again

• Choose a resolution of 720p or 1080i

Graphics and EPG information is distorted on the HDTV screen (amorphous)

Choose a resolution

HDTV screen stays black - or the display is erroneous

c. Notes on Picture Settings

c.1. Distorted Picture

c.2. Incorrect screen resolution or black screen through HDMI connection

88 89

Troubleshooting Troubleshooting

There is no live TV picture to see, but the EPG and the menu can be called up

Werkseinstellung wiederherstellen?

Ja, weiter

Nein,z urück

Press shortly the OK and

MENU keys simultaneously.

Insertion of the SmartCard into the receiver.

Restore receiver factory settings

c.3. Live TV is not shown on the TV set connection

Under certain circumstances no live picture is displayed on the TV set, even though the response of the receiver is otherwise normal.

Instructions for troubleshooting:

• Check the wiring between the HD receiver and the TV set

• Plug out the smart card and plug it in back into the device

(see graphic)

Insert the Smartcard into

the receiver, with the Chip

facing downwards.

• If still no picture is available, it is necessary to “reboot” (off and on again through the power plug).

• Check the diagnostic screen under User Setup and diagnos- tic overview (items 8 and 9) - see also chapter a.7.

• If the problem persists: Contact the customer service hotline.

90 91

Troubleshooting Troubleshooting

Image interferences on any or all programs

There is no sound after having connected the HD receiver to an external audio system.

b. Notes on sound reproduction

d.1. No sound through an external audio system

e. Notes concerning reception

e.1. Image interferences by artifacts, blocking or, as the case may be,

freeze effects

Background:

Image interferences may appear in the form of artifacts (formation of blocks, i.e. “blocking”) or freeze-effects (the picture “freezes”). The reason for this can be station-specific problems, or a very low signal strength and / or problems in the home network.

A poor signal quality of analog programs can, among others, produce an image with white noise or make Moire effects noticeable. Teletext interferences (TT pages will appear incomplete) may occur as well, but, technically, the picture can be seen.

As regards the digital programs, there is a threshold for the minimum signal strength. If this value is below target, you will experience the problems mentioned above.

Instructions for troubleshooting:

• Are several programs affected?

• Do you use a very long cable between the antenna socket, the receiver and the TV set (> 1,5 m)?

• Do you use a cable distributor (known as T- pieces)?

Troubleshooting:

• If you are using a very long cable or a cable distributor, the quality of the signals sent will be affected. Trim excess cable or remove cable distributor and re-examine the transmitted signal.

• Check the diagnostic screen under User Setup and diagnostic overview (points 8 and 9) - see also chapter a.7.

• If the error can not be resolved, please contact the customer service.

Instructions for troubleshooting:

• Check the audio connectors to the audio system (RCA connector or optical fiber cable)

• Check the settings of the audio system (mute switch, volume, audio input are selected correctly)

92 93

Troubleshooting Troubleshooting

The list of programs in EPG shows programs listed from place 1000 and above.

Transmission disturbance

Note 813: Nothing is transmitted on this channel

e.2. The channel has a transmission disturbance e.3. Erroneous display of the program list

Background:

If, during the programed scan, the device does not receive the correct BAT program list, this can lead to an erroneous program allocation. Therefore, they are allocated to the program places >1000. The programs on the first Basic TV transponders include the BAT program list in the transport streams in a very brief repetition rhythm. LTV is the first broadcast station on the first Basic TV transponder.

The channel has a transmission failure, which is conditional upon the broadcasting station, or it even leads back to a satellite transmission failure and to the cable network. In general, the problem is resolved within a maximum of 30 minutes. If you still see this message after this period has elapsed, we would request that you contact our customer service.

Instructions for troubleshooting:

• Verify that the antenna cable is properly inserted.

• Press the <EPG> key and select LTV with the <P+> key

• Switch on the device to the “standby” mode using the remote control or through the key on the front of the panel

• Turn on the HD receiver again after 1 minute

Background:

When switching it on and when in stand-by mode, the unit is searching in the transport streams for the right BAT program list, which is assigned to the SmartCard and it sorts the programs accordingly.

94 95

Troubleshooting Troubleshooting

Loss of the favourites’ settings and of the settings for the blocked channels

Teletext use possible only when using the HD receiver’s remote control

e.2. The channel has a transmission disturbance e.4. Loss of the favourites list

e.5. Restriction of the teletext functions

Background:

The favourites list may be lost if, during the program search, the BAT-program list used is other than the one used for the favourites list, in which the channel Ids were set differently.

Instructions for troubleshooting:

• Verification that the antenna cable is properly inserted.

• Switch to the LTV broadcast station

• Switch on the device in the “standby” mode by using the remote control or the key on the front of the panel

• Turn on the HD receiver again after 1 minute

• Check, whether the favourites settings were restored

In rare cases, the favourites must be recreated.

In principle, the teletext is provided to the TV set by pressing the <TXT> key on the HD receiver. When connected with an HDMI cable, the Teletext cannot be used through the TV set’s remote control, as TXT information is not transferred through HDMI.

From time to time, it may happen that the teletext functions that can be used on the TV, are currently not available through the HD receiver.

• Use Teletext through the <TXT> button of the HD receiver’s remote control.

• If the restrictions persist, please contact our Customer Service Hotline

If the problem persists:

• Activate through System Setup in sub menu Manual Search. The program list will be found through the search program. In rare cases, it can lead to loss of favourite settings, which must then be re-defined by the customer.

• If the problem persists: Contact the customer service hotline.

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Troubleshooting Troubleshooting

FSK-classification for the PIN code query concerning protection of minors

Deviating times when changing channels

The PIN for the protection of minors is requested after switching from a protected program to a non-protected program

Note 203: This channel is blocked.

e.6. PIN code query in non-protected channels e.7. d. PIN code change

e.8. Deviating times when changing channels

The default setting for the protection of minors is 16+. This means that, for all broadcasts with an FSK age rating of 16 and 18, a PIN code query will follow.

If required, a change can be made, for example to 12+. Consequently, a PIN code entry would be required for all broadcasts appropriate for over FSK 12. Similarly, this applies to 6+, which would require a PIN code query for all broadcasts with FSK 6.

However, for the purpose of protecting minors, it is not possible to disable the parental query completely.

Changing programs between various package offers or channels, may result to deviations in station-specific times, ranging from 1 to 2 minutes. The respective feed lines of the channel are responsible for this. This is not a device malfunction and it is not due to the operation of the cable network.

Background:

The user switches from a PIN-protected program to an unlocked program (e.g. arte), which usually does not require a PIN code. Under certain circumstances, the HD receiver does not change the program automatically. Instead, and after about six seconds, it displays the input mask for the PIN code. The reason for this, is that the program information containing the corresponding EPG data for the program, (including the information on protection of minors) was not loaded yet and the search for the data has exceeded the said 6 seconds.

Instructions for troubleshooting:

• The device responds as per the directives, according to the legal, regulatory requirements. The user should either wait for the program information to be loaded, which will also turn off the PIN entry, or they should insert a PIN code.

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Troubleshooting Troubleshooting

Obtain software download

After switching to radio mode no EPG data is available

Limited period available for the provision of EPG data

e.12. The software is not automatically updatede.9. EPG data availability on the radio function

e.10. Deviating availability of EPG data

e.11. DVB subtitles not available

Background:

The HD receiver receives automatically its software downloads in the stand-by mode. Therefore, if the device has been disconnected from the network, e.g. by separation from the power supply, it may happen that the software could not be updated.

Instructions for troubleshooting:

• Switch the HD receiver to “standby”, wait approximately 10-15 minutes, and then switch it back on.

Alternatively, the HD receiver finds the latest software while being in the Stand-by mode and downloads it, or the device starts the download after it is switched on, during the loading of the new software (see chart).

The customer is switching over to a prior TV signal on radio operation and receives no EPG data.

Instructions for troubleshooting:

• The EPG data will be updated after you press the OK button twice.

The EPG data for the public channels is provided by these public broadcasting services themselves. All other data, if available, as well as additional information will be provided by LTV.

Therefore, there may be various periods for the available EPG data. In general, these cover for the upcoming 4 to 5 days.

DVB-subtitles are currently offered only by public broadcasters.

In isolated cases, there may be problems with the display of DVB subtitles.

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Troubleshooting Troubleshooting

Note 803: Please insert the smart card in the slot, so that the golden chip is facing downwards.

Note 809: Your SmartCard has not been activated yet or it is expired.

Note 804: Your SmartCard is not inserted properly or it can not be read.

f. Troubleshooting OSD notes

HDR Note HDR NotePossible Errors Possible ErrorsSolutions Solutions

1. The SmartCard has been removed or it is not properly insertet.

2. The electrical connection to the Smart Card Reader was interrupted.

The SmartCard is not activated.Installation, see chart in the

Quick Install Guide.

Repetition of the activation.

Note 810: For this channel, you need a special activation.

Note 801: Please check your cable connection. If you wish to play a recording, please use the same SmartCard that you have used to record it.

Note 824: Your SmartCard cannot be read

1. The Smart card is incorrectly inserted or it is damaged.

2. Erroneous SmartCard.

The broadcast is not activated.

The channel is blocked. Activation has expired or it is not authorized.

Activation for package / program is expired.

1. The SmartCard used for

recording was other than the one used for playback

2. Cable connection errors

The SmartCard does not fit to your Receiver.

The SmartCard cannot communicate with the device.

We will change an old SmartCard with a new SmartCard.

SmartCard from LTV? SmartCard not correctly inserted? Adhesive residue on the SmartCard?

Please contact the customer service hotline.

Initialization of a new activation Check the Serial number and the SmartCard Number.

Initialization of a new activation. Activation renewal.

Make sure that the SmartCard used for the recording of the broadcast is the same as the one used for the playback.

Please contact the customer service hotline.

SmartCard from LTV? Please contact the customer service hotline.

Note 835: Because of licensing rights, you are not allowed to watch this broadcast.

Note 815: For this channel, you need a special activation.

Note 826: Your SmartCard is assigned to another receiver. Please contact the customer service.

Note 821: The inserted SmartCard is not valid anymore. If you have not received a new SmartCard, please call the customer service.

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Troubleshooting Troubleshooting

Note 822: The inserted SmartCard is not valid.

g. Legend symbols / logos

HDR Note Possible Errors Solutions

The inserted SmartCard is not from Tele Columbus.

The film will be sent in High Definition screen resolution.

The selected station is included in the list of Favourites.

Screen ratio of the current channel.

Sound in Dolby Digital quality available.

Color-function buttons in red, green, yellow and blue on

the remote control.

Progress bar (gray bar)

FSK Age Rating

Check the SmartCard. Please contact the customer service hotline.

The inserted SmartCard is not from Tele Columbus.

Please contact the customer service hotline.

Note 881/882/833/834: Please contact the customer service.

Info Bars and TV Program Guide

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Troubleshooting Technical Data

Sound is off.

Stop / Back key on the Remote Control

OK key on the Remote Control

Radio Mode.

Subtitles available

B-Mail

The channel is under parental control (protection of minors).

No input signal available.

B-Mail

Type DVB-C HF input DIN box (IEC60169-2) Frequency range 50-860 MHz Demodulation QAM (DVB-C ITU J.83 Annex A) Constellation 64 QAM, 128 QAM, 256 QAM Tuner sensitivity 40 dBμV-80 dBμV

Video output, audio digital 1x HDMI 1x S / PDIF, TOSLINK Video output, audio analog 2x SCART 1x RCA Video 1x RCA Audio, left 1x RCA Audio, right Data 1x RJ45 1x USB 2.0 Cart reader 1x SmartCard reader

Video H.264 / AVC main and high profile to level 4.1 VC-1 advanced profile @ level3 VC-1 simple and main profile HD MPEG-2 and SD MPEG2 AVC / VC-1 / MPEG-2 still-picture Video resolution 1920 x 1080i, 1280 x 720p, 720 x 576i Picture format 4:3, 16:9 & Letter Box Input data rate Max. 100 Mbit / s Audio AAC LC, AAC LC+SBR, AAC Level 4, AAC-HE Dolby AC-3, Dolby Digital, Dolby Digital+, MPEG-1 layers 1, 2 and 3 (MP3), WMA, WMA pro5.1

Other symbols

TUNER

INTERFACES

MPEG-TRANSPORT STREAM AUDIO / VIDEO DECODING

Program guide and start menu

XV. Technical Data

106 107

Technical Data Remarks

Central Processing Unit BCM7325 Flash memory 128 MB Program DRAM 256 MB EEPROM 32 MB

Type Internal Power Supply Input Voltage AC 90-250 V 50/60 Hz Power consumption max. 18 W Power consumption in stand by mode max. 15 W

Type External Power Supply Input voltage 100 to 240 V Power consumption max. 15 W Power consumption in stand by mode max. 12.5 W

Dimensions 250 x 45 x 180 mm Ambient temperature during operation 0 °C to +50 °C Ambient temperature when stored -20 °C to +60 °C

SYSTEM RESOURCES

ELECTRICAL POWER SUPPLY

GENERAL

XVI. Remarks

1) Please check the completeness of the delivered items as shown in the Quick Start Guide. If some components are missing, please contact the customer service.

2) In order to bring the remote control into operation, the button batteries must be placed under the plastic form and then, they should be pressed down slightly.

3) Difference between flat screen and CRT TVs:

a. When using a flat panel screen, please make sure to use the HDMI cable pro-

vided.

b. The flat panel screen does not need a SCART cable when an HDMI cable is

used.

4) Placement of the device:

a. The device should not be placed in closed cabinets. Instead, it should be

placed in a room with adequate ventilation.

b. For the purpose of saving power and reducing noise, the unit is not equipped

with a fan. Therefore, it is necessary to ensure that the hot air can escape freely. For this reason, please avoid:

• covering the casing and the ventilation slots

• closed cabinets

• immediate vicinity (above and below) to other heat-generating electronic

devices

5) Please protect the device against any liquids or moisture.

6) The device must be operated in a temperate climate only. Therefore, please avoid direct sunlight.

7) Please protect the device from exposed light-sources, such as candles or ray beams. Please do not place them directly next to the device or on it.

8) Let our specialists open the unit in a professional manner. Therefore, please never open the unit.

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Remarks Remarks

9) Please never leave unsupervised children alone with the device.

10) Please unplug the power cord from the power, a. before cleaning the device or carrying out connection work. Simply switching

off the device does not necessarily remove supply voltage from all components.

b. if you are not able to supervise the device for a longer time. For example, to

prevent a fire danger when you are on vacation.

c. Take notice of note 14 as well.

11) When a storm winds up, pull out both the power supply plug and the anten- na input cable of the receiver as well. Thus, the devices are secured against damage in the event of a lightning strike.

12) In cases that the device will not be used for a short period (e.g. overnight),

please avoid as far as possible the complete separation of the HD receiver from the power supply, for example by activating the main switch of the

device or by pulling out the plug. The following actions will fail:

a. Scheduled recordings will not be started. b. The device will not able to load software updates that start automatically. c. Program-related information will not be updated automatically and it will have

to be reloaded after switching on the HD receiver.

13) Protection of minors

In order to provide protection of minors, the channel sends accompanying

information that rate a program in FSK-classifications. In the absence of this data, the device decides independently that the PIN entry is required, in order to protect the user.

Note

After switching on from the standby mode or when switching over, it may happen that the relevant information could not be loaded yet and the device may require the PIN number.

For your notes:

110

Remarks

For your notes:

Tele Columbus Kaon User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual