TeleCare24 TOUCH & REACH Installation Manual

USER / INSTALLATION GUIDE

TOUCH

PERSONAL PENDANT

REACH

AT HOME ALARM UNIT

&

TELECARE

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REN1

1.1 IMPORTANT INFORMATION

1.2 UNPACKING THE REACH AT-HOME ALARM

The user’s telephone MUST BE connected to the Reach TEL socket - a double adapter on the incoming

line must not be used.

If the user has extension telephones, care should be taken to ensure that these are also connected via

the Reach TEL socket.

Failure to connect the user’s telephones as described above may cause difficulties with alarm calls - if in

doubt seek advice.

If the user has a DECT telephone the base station MUST BE at least 2 metres away from the Reach.

Failure to provide this separation may result in reduced range of personal pendants or other radio devices

All telephone equipment has a Ringer Equivalence Number (REN) which is used to calculate the number

of items that can be connected to a single telephone line.

A REN of 4 is the maximum allowed on a standard UK telephone line. The Reach has a REN of 1.

If the REN total of all equipment connected to a telephone line exceeds 4, the equipment may not operate

correctly. With different types of equipmentthere is no guarantee of correct operation even if the REN is

less than 4. Typically 1 or 2 standard telephones (REN1) can be used with the Reach.

Avoid using strong detergents or polish when cleaning the Reach unit or Touch pendant.

Wipe clean with a damp cloth and polish with a dry duster.

The Reach At-Home Alarm is supplied with a Power Lead, a Telecom lead, a Touch pendant and a

wearing kit. A stand can be fitted if the unit is being mounted upright or a connector cover if it is being

placed flat. The stand/cover must be fixed with the screw provided.

Reach At Home Alarm Unit

(also available in white)

Touch Pendant

Wearing Kit

Power Lead

Telecom Lead

Stand

Connector Cover

Stand/Cover Screw

The Touch pendant is supplied with a kit of parts so it can be worn around the neck, clipped onto a

belt or pocket, or on the wrist like a watch.

First fit the chosen wearing option to the

black rubber boot then push the Touch

pendant inside the boot with the silver

button accessible.

Snap the Neck Cord apart at the safety

break device and feed through the 2 holes

in the rubber boot, then click together

again. The neck cord must never be

shortened or knotted without the safety

break in place.

Push the Belt Clip through the 2 slots in

the rubber boot - ensure the 2 > < arrows

on the clip and boot align for correct fit. The suction cup can be used with the clip option to stick the

Touch pendant to a tiled wall when in the bath or shower.

Push the Wrist Strap through the 2 slots in the rubber boot and adjust the strap to fit.

Additional pendants and rubber boots are available separately if more than one is required.

Replacement wearing kits are also available as spares.

Making an Emergency Call...

Simply press the Touch Pendant button once.

The button will FLASH RED (( )) for several seconds to confirm a call

is being made.

The Reach will announce “Pendant alarm - Please wait, dialling for

assistance”

1.3 THE TOUCH PERSONAL PENDANT

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The Touch pendant can be used to make an emergency call from anywhere in or around the home.

The Touch pendant is waterproof but it should not be fully submerged for long periods.

The Touch pendant is a life saving device; remember to advise the user to wear it at all times and

keep it by their bed at night.

The Touch pendant battery should last for about 3-5 years depending on use.

The battery condition is checked every day, if the voltage falls and stays below preset level for 7

consecutive days a “low battery” call will automatically be sent to the Control Centre.

Pendants must be returned to Tynetec for battery replacement.