tele2 NEC Xen Topaz User Manual

V11

Telephone User Guide

NEC Xen Topaz

Phone: [phone] Fax: [phone]
172 Brisbane Road, Mooloolaba, Qld 4557

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Quick Reference Guide

NEC TOPAZ

Function Function Description

GREEN LED Your Call

RED LED Somewhere else in building (on another handset)

SOLID RED OR GREEN Station with call in progress or with a call on exclusive hold

SLOW FLASHING LED A call that has been placed on hold

FAST FLASHING LED An incoming call

TO CHECK EXT
PROPERTIES

• Press CHECK and the button to see what is programmed under it

• Press CLEAR to return the normal time/date display.

ANSWER A CALL

• Lift handset or Press SPK key or

• Lift handset and Press line key

To answer an incoming call from any handset – (Universal Answer)

• Lift handset or Press SPK key

• Dial 872

MAKE A CALL To Access external numbers:

• Lift handset or Press SPK key

• Dial 0

• Dial number

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REDIAL Last Number Redial

• Without lifting the handset, Press LND or CALL

The last dialed number is displayed.

• To redial the last number, Lift the handset or Press Speaker

To search for the last 10 numbers dialed :

• Pressing the LND then

• VOLUME UP / VOLUME DOWN keys.

• Lift the handset or Press SPK to place call.

OR
Progressive Dialing (Auto Redial)

• When number is engaged Press DC

• LND

• Hang Up

CALLER ID To retrieve the last 10 incoming phone numbers:

NOTE: This must be activated by your service provider e.g. Telstra

• Press the CND Button (to be programmed)

• Press the up and down arrows to scroll through each number

• Lift Handset to call

HOLD To place outside call on Hold:

• Press HOLD.

A line/CALL key flashes slowly while
on Hold, and flashes fast when recalling.

To place outside call on exclusive Hold

• Press HOLD twice

A line/loop/CALL key flashes slowly while on Hold, and flashes fast when
recalling

To pick up outside call on Exclusive Hold

• Press the flashing line/CALL key

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TRANSFER To transfer an incoming call to another extension

• Press Hold

• Dial extension number

Announce call

• Advise line number OR Press the transfer key

• Hang Up

To transfer your Intercom call

• Press Hold

• Dial extension to receive your call

If extension busy doesn’t answer or does not want to take the call:
Dial another extension number

OR

• Press the lit CALL key to return to the call.

• Announce your call (optional)

• Press Transfer Key then hang up

TRANSFER CALLS
FROM A PANASONIC
CORDLESS PHONE

• After taking an incoming call to place it on hold look at the screen; the word
“recall” will appear on the bottom left hand side of the telephone screen.

• To place the call on hold

• Press the black button on the left hand side

• Dial the extension number

• Announce the caller

• Press “off” to hang up and the call will be transferred.

• Note:

• To avoid any confusion the “hold” button on the handset is only used when

the Panasonic is not part of a telephone system

TRANSFERRING
CALLS OFFSITE

• Answer the call

• Press HOLD to place the incoming call on Hold

• Dial the offsite telephone number

• Announce the call

• Press Transfer or hang up

CALL PICKUP To pick up a call ringing at another extension:

• Press SPK key OR Lift handset.

• Dial 715.

• Dial number of extension whose call you want to intercept.

To answer any ringing phone (in your Pickup Group):

• Press SPK key OR Lift handset.

• Dial 867.

Can pick up any call in the group, plus any Ring Group calls.