Telco Systems ACCESS 241-FXO, ACCESS 241, ACCESS 211N, ACCESS 211 User Manual

ACCESS 241-FXO

ACCESS 241 ACCESS 211

ACCESS 211N

(AC-241-FXO/AC-241/AC-211/AC-211N)

VOIP GATEWAY USER GUIDE

MN100129 Rev E

ACCES S 241-FXO/ 241/ 211 VOIP GATEWAY USER GUIDE

Revision History

Revision Date Description

A01 April 01, 2004 1. Adapted for UL/FCC

2. Section 10.4 formerly for H.323 and SIP i s now separated – now Section 10.4 for SIP with revised rules for Hold call, Call waiting, Transfer call, and Conference (flash without followin g di gits), and Section 1 0.5 for H.323 with contents as before.

B March 02, 2005 Adapted for Version 4.53.29 C Jul y 2005 Added AC-241 to AC-211 support.

Adapted for Version 4.56

D Sept e mber 20 05 Add ed AC - 241- F X O.

Adapted for AC-241FXO versi on 5.1, AC-241 and AC-211 version 4.57

E Nov em ber 200 5 Add ed AC - 211N suppor t . This rev is ion of A C- 211N

accommodates s/w version 4.57

Co pyr ight © Te lc o Sy st em s, Lt d. , 2005. A ll r ight s r eserv ed. Al l tr adem ark s ar e pro pe rty of the ir respective ow ners. No part of this documenta tion may be reproduced in any form or by any means o r used t o make any der ivat iv e wo rk ( such a s t ran slat io n, tr ans format ion, or adapt ation) wit ho ut permis s ion from Te lco Syst ems, Ltd.

T he informat ion and spe cification s in t hi s guide are subject t o change without prio r noti ce .

MN100129 Rev E

ACCES S 241-FXO/ 241/ 211 VOIP GATEWAY USER GUIDE

T able o f Co nten ts

INTRODUCTION............................................................................................................. 5

TERMINOLOGY................................................................................................................. 5

HOW TO GET HELP............................................................................................................ 5

ACCESS 241-FXO OVERVIEW AND I NS T ALL AT IO N...................................................... 6

OVERVIEW ...................................................................................................................... 6

THE FRONT PANEL............................................................................................................ 6

THE REAR PANEL.............................................................................................................. 7

BEFORE YOU INSTALL ....................................................................................................... 7

Required Equipment List.................................................................................................8

INSTALLING YOUR ACCESS 241-FXO VOIP GATEW A Y ............................................................. 9

ACCESS 241 OVE RVI E W AND I NS T AL L ATIO N..............................................................11

OVERVIEW .....................................................................................................................11

THE FRONT PANEL...........................................................................................................11

THE REAR PANEL.............................................................................................................12

BEFORE YOU INSTALL ......................................................................................................13

Required Equipment List................................................................................................13

INSTALLING YOUR ACCESS 241 VOIP GATEWAY....................................................................14

ACCESS 211 AND ACCES S 211N OVERVIEW AND INST ALLATIO N...............................16

OVERVIEW .....................................................................................................................16

THE FRONT PANEL...........................................................................................................17

Access 211 ..................................................................................................................17

Access 211N ................................................................................................................18

THE REAR PANEL.............................................................................................................19

Access 211 ..................................................................................................................19

Access 211N ................................................................................................................19

BEFORE YOU INSTALL ......................................................................................................20

Required Equipment List................................................................................................20

INSTALLING YOUR ACCESS 211/ACCESS 211N VOIP GATEWAY WITH A SINGLE PC.......................21

INSTA LLING YOUR ACCESS 211/ACCESS 211N VOIP GATEWAY WITH A HOME NETWORK ..............23

WALL-MOUNTING THE GATEWAY UNIT.....................................................................25

USING THE GATEWAY..................................................................................................26

FIRST CALL....................................................................................................................26

PST N PORT CALLING WITH ACCESS 241-FXO.......................................................................26

PSTN Outgoing Calls....................................................................................................26

PSTN Incoming Calls....................................................................................................26

PSTN Call Behavior during Unit Power-down or Inactive VoIP Service (Voice LED is off).........26

LIFE LINE PORT CA LLING WIT H ACCESS 241 AND ACCE SS 211 ..................................................26

Life-line Port Calls during Unit Power-down or Inactive VoIP Service (Voice LED is off)..........26

ADVANCED CALLING FEATURES FOR SIP..............................................................................26

Ca ll Wai tin g................................................................................................................27

Caller ID Display, Caller Identity on Call W aiting..............................................................27

Conference Call ...........................................................................................................27

Call Forwarding...........................................................................................................27

Condit ional Call Forwarding..........................................................................................27

Attended Transfer Call...................................................................................................27

Blind Transfer Call .......................................................................................................27

Hold...........................................................................................................................27

Do Not Disturb (DND) ..................................................................................................28

MN100129 Rev E

ACCES S 241-FXO/ 241/ 211 VOIP GATEWAY USER GUIDE

Red i a l ing o f La s t Recei ved Cal l .......................................................................................28

Bl o ck Las t Recei ved Call er.............................................................................................28

Auto Redial..................................................................................................................28

Block Caller ID ............................................................................................................28

Anonymous Cal l Rejection..............................................................................................28

ADVANCED CALLING FEATURES FOR H.323...........................................................................28

Ca ll Wai tin g................................................................................................................28

Conference Call ...........................................................................................................29

Call Forwarding...........................................................................................................29

Transferring a Call .......................................................................................................29

Hold...........................................................................................................................29

ADVANCED CALLING FEATURES FOR MGCP .........................................................................29

ADVANCED CO NFI G URAT I O N VIA T H E W EB..............................................................30

WAN CONFIGURATION.....................................................................................................30

ENABLING POINT-TO-POINT PROTOCOL OVER ETHERN ET (PPPOE).............................................33

ENABLING POINT-TO-POINT T PROTOCOL (PPTP)...................................................................34

MAC SPOOFING ..............................................................................................................34

LAN CONFIGURATION......................................................................................................35

Configuring LAN Settings...............................................................................................36

DHCP Server Configuration...........................................................................................37

Port Forwarding..........................................................................................................39

Enabling the Network Address Translator (NAT)................................................................40

SECURI TY CONFIGURATION................................................................................................42

LINE CONFIGURATION ......................................................................................................43

Call Forward Line Configuration....................................................................................43

Gain Control Configuration (Volume) ..............................................................................43

COMPLETING THE GATEWAY CONFIGURATION.......................................................................46

TROUBLESHOOTING....................................................................................................47

SPECIFICATIONS..........................................................................................................48

MN100129 Rev E

ACCES S 241-FXO/ 241/ 211 VOIP GATEWAY USER GUIDE

Introdu ctio n

Thank you f or purchas ing this pr oduc t. W e a t Tel c o S ys te ms a re confide n t th a t y ou w ill ob tain full satisfaction from your new VoIP gateway. Pl ease read this guide carefully i n order to ma ke use of all the advanced feat ures provided by this product.

Th is guide is intended for users connecting to th e Internet or Intranet with VoIP service set up by a VoIP provider and the Acce ss 241-FXO/Acce s s 241/Ac ces s 211/ Acce s s 211N Gateway fa ctory pre-co nfigu red . If this is no t th e c ase , refe r to the ad mi nistra to r's manual.

Terminology

T hrougho ut this guide, t he Acc ess 241 -FXO, Acce ss 241 , Access 211 an d A ccess 211N will be ref erred to as “the Gateway”, excluding cases when referring specif ically to the Access 241-FXO, the Access 241, Access 211 or Access 211N.

How to Ge t Help

For technical support, pleas e contact the local distribu tor that su pplied the u ni t.

MN100129 Rev E

ACCES S 241-FXO/ 241/ 211 VOIP GATEWAY USER GUIDE

Access 241 -FX O Ov ervi ew a nd I nsta lla tion

Overview

T he A cc es s 241 -FX O (A C- 241-F XO) i s a t erm in a l Voice-o ver- IP ( VoIP) W A N gatewa y devic e an d t elephon e a dapto r. T he A cce ss 24 1- FXO h as t wo in depen dent phone po rt s (FXS) an d on e PSTN port ( FXO) . The FXS phon e ports e nable yo u to connect one or two independent analo g telephone or Fax lines and communicate over the Internet Intranet. The PSTN (FXO) port is used to connect to the Publ ic Switc hed T elephone Network. (PSTN ). T he combination of both F XS and FX O po rts e nabl es us in g yo ur t eleph one t o co mm unic at e ov er th e i nternet , int ran et and p ubli c telephone netw ork.

The Access 241-FXO has 1 WAN and 4 LAN ports; all a re 10/100Mbps Ethernet ports. The WAN port connects to your modem and the LAN ports c onnect to up to 4 PCs .

T he Access 241-FXO s upports all stan dard analog DTM F tele phone s and acce s so ri es, including:

• Single-line touch-tone t elephones.

• Multiple-li ne touch- tone tel ephones.

• T ouch -t one te lephone s with redial or speed-dial feature s .

• P hones or accessor ies that support Caller ID.

• Answering machines with touch-tone support.

• P hones or accessor ies that support Dist inctive Ring.

NOTE Pul se-dial te lephones and ac cessories are not supported.

T he Front Pa nel

The Access 241-FXO Gateway’s front panel contains nine LEDs:

• Five link LEDs indicate Link and Activity st atus for the WAN and LAN ports. St eady

glow indicat e s Link, and blinking indicate s Activity.

Four s tatus LEDs provide operati ng information e xplai ned in the followi ng t abl e.

MN100129 Rev E

ACCES S 241-FXO/ 241/ 211/ 211N VOIP GATEWAY USER GUIDE

Sta t u s LED Indic at o r s

LED Mod e H .323 , MGC P, SIP St at u s Do wnlo ader St at us

Power

Ready

Voice

Mngt

LAN (1,2,3,4 )

WAN

Steady glow Power OK Power OK

Blinking Application OK Loader OK

Steady glow Gateway registered with Gatekeeper

/ Call Agen t / SIP Server

Blinking Management activity Management activity

Steady Glow Bli nking

Link is up LAN Activity

Link is up WAN Acti vity

Link is up LAN Activity

Link is up WAN Acti vity

The Rear Panel

T he r ea r panel contain s the phone connecto rs, one W AN, four L AN connecto rs and t he input D C po wer connector , as sho wn in the follo wing f igur e. The PSTN socket on the left is designed to provide a public telephone network connec tion.

CAUTION Never connect the Phone1 and P hone2 connectors to the public tele phone

outlet, or to e ac h othe r .

Before You Install

Be fore you begin t o in stall your Ac ce s s 241 VoIP Ga t eway, m ake sure that the temp erature and humidi ty of the opera ting envir onme n t ar e ke p t w ithi n the foll owing lim i ts:

Ambie nt temperature: 0°C - 45°C (32°F - 113°C)

Humidi ty: 10% - 90% non-condensi ng

MN100129 Rev E

ACCES S 241-FXO/ 241/ 211/ 211N VOIP GATEWAY USER GUIDE

Required Equipment List

• Optionally, up to four PC s or l aptop c omput e rs wit h LAN card, we b browser and

Telnet.

• One 10/100 BaseTX ( RJ-45) Eth ernet cable (sup plied) for the Ethernet connection

fro m the Ac ces s 2 41 G atew ay to you r route r or mod e m.

• Add i tional 10/100Bas eTX (RJ -4 5) E the r ne t ca b l es (n ot s u ppl ie d ) t o co nn ect the

Gateway to the computers.

• Two push-button te le phon es with DTMF (tone signal) capa bility (not supplie d).

• An AC/5VDC power adapt er (sup plied).

The Access 241 Gateway must be powered by an external UL listed limited power source or Class I I power source (AC/DC ada pter), rated input: 100 240 V, 47-63Hz, 0.5A, output: 5VDC @ 2.6A.

The phone ports (P hone1 and Phone2) a re intende d for i ndoor connections only and must not be connec te d to the publ ic tel ephone network.

ONLY the PSTN port can be connected to the public tel ephone network outlet.

MN100129 Rev E

ACCES S 241-FXO/ 241/ 211/ 211N VOIP GATEWAY USER GUIDE

Installing your Access 241-FXO VoIP Gateway

1. Unpack the Gateway unit.

2. Verify you have the components listed in the Required Equipme nt

3. Place the Gat eway on a desktop or other level surface, or mo unt it on a wall. Choose a loc a tio n tha t is nea r the devi ces t o be co n ne c ted and close to a n elec trical outl e t. If you w an t to mount the unit on the wall , refe r to De tails fo r Wa ll Mounti ng th e G a tew a y Uni t

4. Connect the W AN port on the Gateway’s rear panel to the Ethernet socket on your br oadband modem using an Ethernet ca ble.

5. Connect a LAN port on the Gatew ay’s rea r panel to the network socket on your PC using an

E th er n e t cable.

6. Connect addi tional PCs to the other LAN ports as described in the previ ous s tep.

7. Us e Phone cables to conne ct the telephones to the Ph one1 and P hone2 ports on t he rear of

the G ateway. (If your provider enables only one phone li ne, connect the phone to the Phone1 port)

li st above.

It is possible to connect u p to fi ve phones in pa rall el to each phone port. To d o so, conne ct a 5 -way sp litter to th e phone po rt. (If y o ur prov i der en able s o nl y one ph one l ine, use th e Phon e 1 po rt on t he G a te way).

8 Conn ec t the Phone cab l e fro m the PSTN wall socke t to the G a tew ay’s PSTN port.

MN100129 Rev E

ACCES S 241-FXO/ 241/ 211/ 211N VOIP GATEWAY USER GUIDE

9. V erify that al l s ys tem components are properl y ins talled. Make sure that all cable connectors

are securely positioned in t he appropriate ports .

1 0. Co nnect th e po we r a dapter to t he Gat eway’ s po we r conn ect o r on t he re ar of th e un it .

Conn ect the p o wer adapt er to a wall sock et .

11. Check that the Power LED on the Gat eway’s front panel glow steadily.

12 . Tur n on the PC s . F or e ach PC pe r f orm t he followi ng :

12a. If you are using a DSL modem, you will need to enable PPPoE on the Gateway and disable

PPPoE on the PC. To e nab l e PPPoE on the G a tew a y:

1) Open the web browser and put the IP of the Gateway in the address field (the

fact ory default IP address of the LAN interface is 192.168.100.1).

2) I n th e vertical menu bar on the left of t he Gate wa y Web page, s elect WAN.

The WAN Status page a ppears.

3) In th e horizont al menu bar of t he WAN page, select PPPoE. The W AN PPPoE

Configuration page appears.

4) Select Yes in the Enable PPP oE dr op-do wn li s t box.

5) Fill in the username and password in t he Authentication fields as supplied by your

DSL p rovider. Optio nally you can enter th e service nam e for the requested service. To select a specific provider, enter his access name in the AC n ame field.

6) Click Save PPPo E Settings.

7) After entering and saving all configurations, you must reset the Gateway. In t he

vertical menu b ar of the curren t pag e, s elec t Reset. The Reset page appears.

8) Select Power on rese t and click t he Reset button. Th e Gateway power cycles and

the application’s home page opens with the new configuration settings.

For more information see section “Enabling P oint-to-Point Protocol over Ethernet

(PPPoE)”.

12 b. If you ar e usin g a cable modem, note th at some cable modems need to be powered off an d

then on after being connected t o th e Gate way . For such modems you can also power off the Gatewa y and then power on for fas ter connec tion.

13 . Wait f or the Voice LED on the Gateway front panel to glow, indicating connection to your

I nternet an d Vo IP prov i der s. It m ay t ake a m in ut e or t wo for t h ese conn ect ion s t o be established.

14. Verify that your broadband Internet s ervice functions properl y.

15. Pick up the phone on each li ne to verify that you c an hear the dial tone .

On ce the in stallation is complete , y ou can use your Gateway for telephone calls and for the Internet, as s uming t hat you h ave a con nec ti o n suppli ed by y our V oI P pro vi d er.

If any problems are experie nced during the ins tall ation of the uni t, please contact you r l oc al vend or.

MN100129 Rev E

ACCES S 241-FXO/ 241/ 211/ 211N VOIP GATEWAY USER GUIDE