Telco Systems AC-211 User Manual
ACCESS 211 VoIP
GATEWAY
(AC-211)
USER GUIDE
MN100129 Rev A01
ACCESS 211 VOIP GATEWAY (AC-211) USER GUIDE
Revision History
Revision Date Description
A01 April 01, 2004 1. Adapted for UL/FCC
2. Section 10.4 formerly for H.323 and SIP is now
separated – now Section 10.4 for SIP with revised rules
for Hold call, Call waiting, Transfer call, and Conference
(flash without following digits), and Section 10.5 for
H.323 with contents as before.
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ACCESS 211 VOIP GATEWAY (AC-211) USER GUIDE
Table of Contents
INTRODUCTION .................................................................................................................................. 4
TO REACH US VIA THE WEB.................................................................................................................... 4
TO REACH US BY E-MAIL........................................................................................................................4
TO CALL US BY PHONE ........................................................................................................................... 4
PRODUCT OVERVIEW....................................................................................................................... 5
THE FRONT PANEL ..................................................................................................................................5
THE REAR PANEL....................................................................................................................................6
INSTALLATION ...................................................................................................................................7
BEFORE YOU BEGIN ................................................................................................................................7
THE FOLLOWING EQUIPMENT IS REQUIRED .............................................................................................7
TO INSTALL YOUR ACCESS 211 VOIP GATEWAY WITH A SINGLE PC: ....................................................8
TO INSTALL YOUR ACCESS 211 VOIP GATEWAY WITH A HOME NETWORK: .........................................10
ADVANCED CONFIGURATION VIA THE WEB..........................................................................12
WAN CONFIGURATION........................................................................................................................12
ENABLING POINT-TO-POINT PROTOCOL OVER ETHERNET (PPPOE) .....................................................15
MAC SPOOFING ...................................................................................................................................16
LAN CONFIGURATION .........................................................................................................................16
Configuring LAN Settings ................................................................................................................17
DHCP Server Configuration............................................................................................................ 18
Port Forwarding .............................................................................................................................. 20
COMPLETING THE ACCESS 211 GATEWAY CONFIGURATION ................................................................ 21
USING THE ACCESS 211 GATEWAY ............................................................................................ 23
FIRST CALL ..........................................................................................................................................23
ADVANCED CALLING FEATURES FOR SIP.............................................................................................23
Call Waiting ..................................................................................................................................... 23
Conference Call ...............................................................................................................................23
Forward a call .................................................................................................................................23
Transfer call.....................................................................................................................................23
Hold..................................................................................................................................................24
ADVANCED CALLING FEATURES FOR H.323......................................................................................... 24
Call Waiting ..................................................................................................................................... 24
Conference Call ...............................................................................................................................24
Forward a call .................................................................................................................................24
Transfer call.....................................................................................................................................25
Hold..................................................................................................................................................25
ADVANCED CALLING FEATURES FOR MGCP.......................................................................................25
TROUBLESHOOTING....................................................................................................................... 26
SPECIFICATIONS .............................................................................................................................. 27
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ACCESS 211 VOIP GATEWAY (AC-211) USER GUIDE
Introduction
Thank you for purchasing this product. We at Telco Systems are confident that you will obtain full
satisfaction from your new Access 211 VoIP gateway. Please read this guide carefully in order to
make use of all the advanced features provided by the Access 211. Should you encounter any
difficulties, do not hesitate to contact us by E-mail, phone, or via our Web site. Telco Systems
technical support team will ensure that the prompt and easy access that our customers have come to
expect for their Telco Systems' products will be maintained.
This guide is intended for users connecting to the Internet or Intranet with VoIP service set up by a
provider and the access-211 gateway factory pre-configured. If this is not the case, refer also to the
administrator's manual.
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support@batm.co.il
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Telco systems Tech Support Hotline
800-227-0937 (U.S. and Canada)
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ACCESS 211 VOIP GATEWAY (AC-211) USER GUIDE
Product Overview
The Access-211 is a terminal Voice-over-IP (VoIP) WAN gateway device with two VoIP ports,
which can be used to connect one or two independent analog telephone or Fax lines over the
Internet or Intranet.
The Access-211 supports all standard analog DTMF telephones and accessories, including:
• Single-line touch-tone telephones.
• Multiple-line touch-tone telephones.
• Touch-tone telephones with redial or speed-dial features.
• Phones or accessories that support Caller ID.
• Answering machines with touch-tone support.
• Phones or accessories that support Distinctive Ring.
NOTE Pulse-dial telephones and accessories are not supported.
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The Access 211 Gateway’s front panel contains six LEDs:
• Two link LEDs indicate Link and Activity status for the WAN and LAN. Steady glow
indicates Link, and blinking indicates Activity.
Four status LEDs provide operating information explained in the following table.
Status LED Indicators
LED Mode H.323, MGCP, SIP Status Downloader Status
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Power
Ready
Voice
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Steady glow Power OK Power OK
Blinking Application OK Loader OK
Steady glow Gateway registered with Gatekeeper
/ Call Agent / SIP Server
Blinking Management or voice activity Management activity
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The rear panel contains the phone connectors, the LAN and WAN connectors and the input DC
power connector, as shown in the following figure. The optional Life Line socket on the left is
designed to provide a public network connection in the event of power failure.
CAUTION Never connect the Phone connectors to the public telephone outlet, or to
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each other. Only the Life Line connector, if provided, may be connected to
the public telephone outlet.
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ACCESS 211 VOIP GATEWAY (AC-211) USER GUIDE
Installation
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Before you begin to install your Access 211 VoIP Gateway, make sure that the temperature and
humidity of the operating environment are always kept within the following range limits:
Ambient temperature 0°C - 45°C (32°F - 113°C)
Humidity 10% - 90% non-condensing
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to set up and use your Access 211 VoIP Gateway:
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• Optionally, a PC or a laptop computer with a LAN card, a web browser and Telnet.
• An Ethernet cable (supplied) for the Ethernet connection from the Access 211
Gateway to your router or modem.
• An Ethernet cable (not supplied) to connect the unit to your computer devices.
• Two push-button telephones with DTMF (tone signal) capability (not supplied).
• An AC/5VDC power adapter (supplied).
The AC-211 must be powered by an external UL listed limited power source
or Class II power source (AC/DC adapter), rated input: 100 -250 V, 47-63Hz,
0.2A, output: 5VDC – 2A.
The unit is not intended for connection to the Telecommunication Network.
Only indoor copper connections are permitted for this unit.
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MN100129 Rev A01
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ACCESS 211 VOIP GATEWAY (AC-211) USER GUIDE
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1. Unpack the Access 211 Gateway unit.
2. Choose a location that is near the devices to be connected and close to an electrical outlet.
Place the unit on a desktop or other level surface. You may also mount the unit on the wall,
using two wood screws 6.1” (15.5 cm) apart for horizontal positioning or 2.68” (6.8 cm) apart
for vertical positioning. Use screws as specified in the table below. Holes for mounting on the
wall are situated at the bottom of the unit, as shown in the following figure.
Distance for vertical hanging
= 2.68” ( 6.8 cm)
Clasp for fastening DC
power-feed cable
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Distance for horizontal
Distance for horizontal
hanging = 6.1” ( 15.5 cm)
hanging = 6.1” ( 15.5 cm)
MN100129 Rev A01
ACCESS 211 VOIP GATEWAY (AC-211) USER GUIDE
Mounting screws maximum dimensions
Head diameter (H):
Shank diameter (S):
Length (L):
Max 9 mm (0.35")
Max 3.5 mm (0.138")
25-30 mm (1"-1.2")
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3. Optionally connect the LAN port on the AC-211 Gateway's rear panel to the network socket
on your PC with an Ethernet 10/100BaseTX (RJ-45) cable.
4. Connect the phones to the Phone1 and Phone2 ports on the Access 211 rear panel with RJ-11
Phone cables. Up to five phones in parallel may be connected to each port. (If your provider
enables only one phone line, use the Phone1 port).
5. Verify that all system components are properly installed. Make sure that all cable connectors
are securely positioned in the appropriate ports.
6. Connect the power adapter to the power connector of the unit and to the power source.
7. Check that the Power LED on the AC-211 front panel glows steadily.
8. Turn on your PC.
9. If you are using a DSL modem, you will need to enable PPPoE as described in the section
Enabling Point-to-Point Protocol over Ethernet (PPPoE) on page 15, and disable PPPoE on
your PC.
10. Wait for the Voice LED on the AC-211 front panel to glow, indicating connection to your
Internet and VoIP providers. It may take a minute or two for these connections to be
established.
11 Verify that your broadband Internet service functions properly. If the Internet service does not
work as it did before you installed the AC-211, refer to Troubleshooting on p. 26.
12. Pick up the phone on each line to verify that you can hear the dial tone. If no dial tone is heard,
refer to Troubleshooting on p. 26.
Once the installation is complete, you can use your Access 211 Gateway for telephone calls and for
the Internet.
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MN100129 Rev A01
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