Page 1
Tmedia
System Installation Guide for
TMP6400 and TMS1600
9010-00172-1A, Issue 2.3
Page 2
The information in this document is subject to change without notice. No part of this document may be reproduced or
transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written
permission of TelcoB ridges. TelcoBridges may have patents or pending patent applications, trademarks, copyrights, or
other intellectual property rights covering subject matter in this document. The furnishing of this document does not give
you license to these patents, trademarks, copyrights, or other intellectual property except as expressly provided in any
written license agreement from TelcoBridges.
The information provided in this document is intended as a guide only. For the latest detailed engineering specifications,
please contact Tel c o B ridges Customer Support. TelcoBridges is committed to continually improving product designs; as
a result, product specifications may be subject to change without notification.
© 2003-2009 Telco Bridges. All rights reserved.
TelcoBridges, Tmedia, TMP6400, TMG3200, TMS1600 Switch, TMP800, TMG800, Toolpack API, On a Blade, System-Blade, TB1+1 Solution, TB-16-E1/T1/J1, TB640-DS3, TB640-E1/T1/J1, TB640-OC3/STM-1, TB-8-E1/T1/J1, TB-IVR Mezzanine, TBMulti-Blade, TB-Multi-Blade Mezzanine, TB-N+1-15 Solution, TB-N+1-3 Solution, TB-StreamServer, TB-Video, TB-VoIP
Mezzanine, TM-1000 Network Probe are trademarks of Te l c o B ridges Inc. All rights reserved 2007. All other trademarks are property
of their owners. This information is subject to change without notice.
Document Title: Tmedia System Installation Guide for TMP6400 and TMS1600
Document Number: 9010-00172-1A, Issue 2.3, 2010-01-08//07:24
HEAD OFFICE
91 rue de la Barre, Suite 01
Boucherville, Quebec
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T +1 450 655 8993
F +1 450 655 9511
Page 3
Preface
About this Guide
This guide describes the installation and setup of the Tmedia TMP6400 and the
TMS1600 telecom platforms, as well as their connections to the Tmedia control, voice,
and IP networks.
Conventions
Terminology Description
Tmedia Control Network The network link between Tmedia units, the Toolpack application server and stream
servers.
Tmedia Switch Network The network link between the TMP6400s and the TMS1600s.
Tmedia System This term includes the combination of Tmedia units and the Tmedia control network,
the Toolpack application server and stream servers.
Tmedia Unit A generic reference to either the TMP6400 or the TMS1600.
Contact Us
If you have comments about this guide or any other TelcoBridges technical
documentation, please send an E-mail to [email protected]
.
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Tmedia System Installation Guide for TMP6400 and TMS1600
iv
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Table of Contents
Table of Contents
Chapter 1 Introduction ...................................................................................................................... 1
1.1 Installation Overview ........................................................................................................... 2
1.2 Installation Prerequisites ..................................................................................................... 3
1.3 Preventing Electrostatic Discharge Damage....................................................................... 3
1.4 Recommended Reading .....................................................................................................4
Chapter 2 Equipment Connections ................................................................................................... 5
2.1 Package Contents............................................................................................................... 6
2.1.1 TMP6400 Package Contents ..............................................................................................6
2.1.2 TMS1600 Package Contents ..............................................................................................7
2.2 Rack mounting the Tmedia Equipment ............................................................................... 8
2.2.1 Prerequisites ....................................................................................................................... 8
2.2.2 Vertical Placement of Tmedia Equipment ........................................................................... 8
2.2.3 Mounting the Tmedia Hardware .......................................................................................... 9
2.3 Connecting to the Tmedia Control Network ......................................................................10
2.3.1 Prerequisites ..................................................................................................................... 10
2.3.2 Interconnections................................................................................................................ 11
2.4 Connecting to the VoIP Network ....................................................................................... 12
2.4.1 Prerequisites ..................................................................................................................... 12
2.4.2 Interconnections................................................................................................................ 13
2.4.3 Connecting to the Serial Port of the Tmedia Unit.............................................................. 14
2.5 Connecting to the PSTN ................................................................................................... 16
2.5.1 Prerequisites ..................................................................................................................... 16
2.5.2 RJ48 Type Interface (T1/E1/J1) ........................................................................................ 17
2.5.3 SCSI Interface (T1/E1/J1) ................................................................................................. 19
2.5.4 Dual BNC Interface (DS3)................................................................................................. 21
2.5.5 Optical Interface (OC3/STM-1).......................................................................................... 22
2.6 Connecting the TMP6400s to the TMS1600 ..................................................................... 23
2.6.1 Prerequisites ..................................................................................................................... 23
2.6.2 Interconnections................................................................................................................ 23
2.7 Interconnecting Two TMP6401s or TMP6402s................................................................. 25
2.8 Powering Up...................................................................................................................... 26
2.8.1 Prerequisites ..................................................................................................................... 26
2.8.2 Connecting to AC Power................................................................................................... 26
2.8.3 Connecting to DC Power................................................................................................... 28
2.8.4 Verifying the LED Status Indications................................................................................. 31
Chapter 3 Initial System Configuration ........................................................................................... 33
3.1 Configuring the Terminal Emulator Application................................................................. 34
3.2 Using the set_boot and print_boot Commands................................................................. 35
3.3 Creating a Shell Password................................................................................................ 39
3.4 Applying Changes .............................................................................................................40
3.5 Tmedia Default IP Addresses ........................................................................................... 40
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Tmedia System Installation Guide for TMP6400 and TMS1600
Chapter 4 Toolpack Installation ...................................................................................................... 41
4.1 ToolPack Operating System Platforms .............................................................................42
4.2 Installation Guidelines ....................................................................................................... 42
Chapter 5 System Upgrades........................................................................................................... 43
5.1 Installing a Firmware Package .......................................................................................... 44
5.2 Removing a Firmware Package ........................................................................................ 44
5.3 Installing a New License ................................................................................................... 45
Chapter 6 Troubleshooting Tools.................................................................................................... 47
6.1 Reporting a Problem ......................................................................................................... 48
6.2 Setup Information.............................................................................................................. 48
6.3 tblogtrace (Mandatory) ......................................................................................................48
6.4 Tbdebug Dump Files (Mandatory).....................................................................................49
6.5 Backdoor Tools ................................................................................................................. 49
6.5.1 tbx_cli_tools_remote ......................................................................................................... 49
6.5.2 Line/Trunk Status (Tbshowls)............................................................................................ 50
6.5.3 VoIP Traffic Capture.......................................................................................................... 50
6.5.4 Wireshark (formerly called Ethereal) ................................................................................. 50
6.5.5 Tbstreamlisten................................................................................................................... 50
6.5.6 Stream Server Audio Packets to Wave File ...................................................................... 51
6.5.7 tbsigtrace Signaling Traces............................................................................................... 51
6.6 General Debugging Tips ...................................................................................................52
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Chapter 1 Introduction
This chapter provides an introduction to the installation and setup of a Tmedia system
using the TMP6400 and the TMS1600.
The following topics are covered:
• Installation overview
• Installation prerequisites
• Other recommended reading
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Tmedia System Installation Guide for TMP6400 and TMS1600
Front Rear
Front
Front
Rear
Rear
TMP6401
TMS1600
TMP6402
1
9
8
16151413121110
765432
ETH VoIP TMS
12 1122
ETH VoIP TMS
12 1122
1
2
15
16141210864
13119753
ETH
12
3
RS232
BIT1
BIT2
Pwr
Ethernet
Console
Pwr
Reset
Function
USB
Ethernet
Console
Pwr
Reset
Function
USB
1
8
765432
1
8
765432
916151413121110
1.1 Installation Overview
The installation and setup of a Tmedia system involves the installation of one or more Tmedia units,
such as the TMP6400, TMP6402, and the TMS1600, as shown in figure 1.1 on page 2. The
interconnection between these units is described and procedures to guide you through the installation
and setup of your Tmedia system are provided (by presenting you with a series of chapters dealing with
installation tasks) in the following order:
• Rack mounting the Tmedia units
• Connecting TMP6400(s) to the TMS1600(s).
• Connecting to the Tmedia control network
• Connecting to the VoIP network
• Connecting to the PSTN
• Powering Up
• Installing Toolpack
• Initial System Configuration
• System Upgrades
• Troubleshooting
Figure 1.1 TMP6400, TMP6402, and TMS1600 seen from front and rear.
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1.2 Installation Prerequisites
In order for the Tmedia system installation to proceed without interruption, it is important that you verify
that you have on hand all of the necessary materials. Prior to beginning the installation, you should
have prepared for the following:
• Adequate space for the installation of your Tmedia system. Consider that you will need to mount
the Tmedia units on one or more 19” customer-provided equipment racks.
• Adequate power supply and power connections. In order to guarantee an uninterrupted supply, the
Tmedia units must be powered by a dedicated power source. Consider that each Tmedia unit will
require one to two power connections in addition to PCs, servers, and Ethernet switches. Tmedia
units (other than 2U DC-powered units) are not shipped with power cords and therefore you will
need to plan for your power cable requirements.
• In order to run your telecom applications on the TMP6400, you will need to have purchased an
adequate number of licenses for the features that you will use.
In addition, you will need the following equipment:
Gigabit Ethernet Switches
Introduction
Two gigabit Ethernet switches must be used to support full control redundancy. In its lab studies,
TelcoBridges has not encountered problems with a large variety of switches available in the market. The
following is a list of some switches that TelcoBridges has used:
• Dell Powerconnect 2708, 8 gigabit Ethernet ports
• Dell Powerconnect 2716, 16 gigabit Ethernet ports
• Netgear GSM7324, Layer 3 managed, 24 gigabit Ethernet ports
1.3 Preventing Electrostatic Discharge Damage
Electrostatic discharge (ESD) can damage equipment and impair electrical circuitry. It may occur if
electronic printed circuit cards are improperly handled and may cause complete or intermittent failure.
Attention Always follow ESD prevention procedures when removing and replacing modules:
• Ensure that the TelcoBridges Tmedia units are electrically connected to earth ground.
• Wear an ESD-preventive wrist strap and ensure that it makes good contact with your
skin. Connect the wrist strap clip to an unpainted surface of the Tmedia unit or the
grounded equipment rack in order to channel away all ESD voltage safely to ground.
To guard against ESD damage and shocks, the wrist strap and cord must be in proper
working condition.
• If no wrist strap is available, and you must work with the Tmedia units, ground yourself
by touching a metal part of the chassis.
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Tmedia System Installation Guide for TMP6400 and TMS1600
1.4 Recommended Reading
This document assumes that you are well versed in the installation of TelcoBridges Tmedia units and
have been trained to work with the equipment. If you have any technical questions, please contact
TelcoBridges technical support or send an E-mail to [email protected]
Other documents exploring various aspects of the Tmedia system are available on the TelcoBridges TB
Wiki at: http://docs.telcobridges.com/mediawiki/index.php/Main_Page
.
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Chapter 2 Equipment Connections
This chapter provides the procedures for the connection of a TMP6400 and TMS1600
to a Tmedia control network and their interface with a PSTN and IP network. Topics
covered are:
• Verifying the list of materials
• Rack mounting the Tmedia equipment
• Connecting to the Tmedia Control network
• Connecting to the VoIP Network
• Connecting to a PSTN Network
• Connecting the TMP6400 to the TMS1600
• Power Up
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Tmedia System Installation Guide for TMP6400 and TMS1600
2.1 Package Contents
You will have received one or more TMP6400s and optionally one or two TMS1600s. The TMP6400 is
the telecom platform on which you will run your telecom applications. The TMS1600, although not a
requirement for your network, provides you with the scalability to build large-scale carrier-grade VoIP
and Telecom systems.
2.1.1 TMP6400 Package Contents
In the TMP6400 box, you will find:
• One TMP6400
• One set of mounting brackets with screws. These are used for the mounting of a TMP6400 on a 19”
rack.
• One DB-9 to RJ-45 adapter. Allows you to interface the serial port of your computer with the RJ-45
console port of the TMP6400. See pinout description in Section 2.4.3 “Connecting to the Serial Port
of the Tmedia Unit” on page 14.
• SCSI cables and patch panels. This is optional and only provided if the PSTN interface on your
TMP6400 features SCSI connectors.
• Three RJ45 CAT5 Ethernet straight cables (male-male), three meters in length. One can be used to
connect the console port to a terminal. The remaining two cables can be used to connect to VoIP
networks or to the Tmedia Control network.
• One warranty sheet
• One packing slip
• One TMP6400 Quick Installation guide.
• For 2U DC units, one pair of DC power cords is provided.
Not included with the TMP6400:
• RJ45 shielded CAT7 Ethernet cross-over cables (male-male). These are used for the connection
between the TMP6400 and the TMS1600. This connection is referred to as the Tmedia Switch
network.
• A power cord. Used to supply power to the TMP6400. If your model features redundant power
supplies, then you will need two AC power cords. If your model features a DC power supply, then
you will need one or two DC power cord(s), depending on the unit.
• A 19” equipment rack. You will use a standard 19” wide equipment rack to install the TMP6400s
and TMS1600s.
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2.1.2 TMS1600 Package Contents
In the TMS1600 box, you will find:
• One TMS1600
• One set of mounting brackets with screws. This is used for the mounting of a TMS1600 on a 19”
rack
• One DB-9 to RJ-45 adapter. Allows you to interface the DB9 COM port of your computer with the
RJ-45 COM port of the TMP6400
• Four RJ45 shielded CAT7 Ethernet cross-over cables (male-male). One cable is used for each
connection between the TMS1600 and a TMP6400.
• One warranty sheet
• One packing slip
• One TMS1600 Quick Installation guide. A one- or two-page sheet that provides a pictorial view of
equipment setup.
Not included with the TMS1600:
Equipment Connections
• A power cord. This is used to supply power to the TMP6400. You will need two AC power cords. If
your model features a DC power supply, then you will need two DC power cords.
• A 19” equipment rack. You will use a standard 19” wide equipment rack to install the TMP6400s
and TMS1600s.
Note You may only need one 19” rack for the installation of the Tmedia hardware. Refer to
section Section 2.2.2 “Vertical Placement of Tmedia Equipment” on page 8
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Tmedia System Installation Guide for TMP6400 and TMS1600
2.2 Rack mounting the Tmedia Equipment
The Tmedia hardware, consisting of one to 16 TMP6400s and optionally one to two TMS1600s are
mounted on customer provided equipment racks using the mounting hardware packaged in the box.
2.2.1 Prerequisites
To rackmount the Tmedia equipment, you will need:
• One or more 19” customer provided equipment racks. Each rack must be solidly anchored to the
floor with appropriate support at the top of the racks.
• Climate controlled room: 0 to +50 Celsius, 0 to 95% non-condensing humidity.
2.2.2 Vertical Placement of Tmedia Equipment
The Tmedia units are housed in either a 1U or 2 U chassis, as tabulated in table 2.1 on page 8. It is
important that you provide for enough room on the equipment rack to allow for the installation of each
Tmedia unit. Consider the available space on your equipment rack and the individual heights of each
Tmedia unit. Due to the rear-exhaust heat vents and the efficient heat dissipation design, there is no
need to leave any physical vertical space between the placement of the Tmedia units on the equipment
rack.
Table 2.1 Tmedia Physical Height
Tmedia Model Number Vertical Height
TMP6401 1U
TMP6402 2U
TMS1600 1U
TMP6400 Patch Panels
Gigabit Switches
Control Servers
a. TMP6400s configured with a 32 to 64 T1/E1 TDM module require one patch panel for each 32 E1/T1 line grouping.
b. Verify the manufacturer specifications for placement and spatial requirements.
c. Verify the manufacturer specifications for placement and spatial requirements. Depending upon the server that you
will use the vertical height may range beyond a 1U size.
c
a
b
1U
1U (or more)
1U (or more)
8
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2.2.3 Mounting the Tmedia Hardware
Attach Bracket
to Tmedia Unit
Attach Tmedia
Unit to Equipment
Rack
The Tmedia hardware is mounted on the 19” equipment rack using the angle brackets and screws
provided in the box. To mount the hardware, proceed as follows:
To mount the Tmedia hardware proceed as follows:
1. Using two metal screws, attach one angle bracket to the front, left-hand side of each Tmedia unit
when viewed from the front, as shown in figure 2.1 on page 9. Repeat the same for the angle
bracket on the right-hand side. Repeat this procedure for each Tmedia unit.
2. Starting with the TMP6400s, start mounting equipment at the top-most position of the rack, keeping
in mind the space required on the equipment rack as described in Section 2.2.2 “Vertical
Placement of Tmedia Equipment” on page 8. Repeat this step until all of the Tmedia units have
been mounted on the equipment rack(s).
Equipment Connections
Figure 2.1 Mounting the Tmedia Hardware
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Tmedia System Installation Guide for TMP6400 and TMS1600
2.3 Connecting to the Tmedia Control Network
The Tmedia control network enables the Toolpack application and stream servers to control the
TMP6400s using a Gigabit Ethernet switch. It is strongly recommended that an additional Ethernet
Switch be used to provide full control redundancy with one Ethernet link active and the other in a hot
standby mode.
2.3.1 Prerequisites
To connect the TMP6400s to the Tmedia Control network, you will need:
• Customer provided gigabit Ethernet switch. A second one is required to support full Tmedia control
network redundancy.
• One CAT5 Ethernet straight cable with RJ45 male-male terminations for each TMP6400.
• If your Tmedia system features a second Tmedia Control network link, you will require an additional
CAT5 Ethernet straight cable with RJ45 male-male terminations for each TMP6400.
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2.3.2 Interconnections
TMP6400
TMS1600
Gigabit
Ethernet
Switch
1
2
15
16141210864
13119753
ETH
1
2 3
RS232
BIT1
1
9
8
16151413121110
765432
ETH VoIP TMS
1 2 11 22
Gigabit
Ethernet
Switch
The TMP6400s are connected to the Tmedia Control network by one or, optionally, two Gigabit Ethernet
network links, as shown in figure 2.2 on page 11.
To connect the TMP6400s to the Tmedia control network:
1. Start with the TMP6400 at the topmost position of the equipment rack and connect a CAT5 Ethernet
straight cable with RJ45 male-male terminations to ETH1 at the rear of the TMP6400. Connect the
other end of the same CAT5 cable to the Gigabit Ethernet switch.
2. If your system employs a second Gigabit Ethernet switch for control redundancy, connect a second
CAT5 Ethernet straight cable to ETH2 at the rear of the TMP6400. Connect the other end of the
same CAT5 cable to the second Gigabit Ethernet switch.
3. Repeat steps 1-2 for each TMP6400 and TMS1600 until they have all been connected to the
Gigabit Ethernet switch(es).
Equipment Connections
Figure 2.2 Connecting to the Tmedia Control Network
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Tmedia System Installation Guide for TMP6400 and TMS1600
2.4 Connecting to the VoIP Network
The TMP6400 features dual GigE for connection to different VoIP networks. This provides two access
points to handle VoIP traffic.
Note: Certain configurations of the TMP6400 will exceed 100 Mbps, therefore
1000 Mbps is recommended.
2.4.1 Prerequisites
To connect the TMP6400s to the VoIP network, you will need:
• Gigabit Ethernet switch. A second one is required to support redundancy of the VoIP interface.
• One CAT5 Ethernet cable with RJ45 male-male terminations for each TMP6400.
• If your Tmedia system features a second VoIP network link, you will require an additional CAT5
Ethernet cable with RJ45 male-male terminations for each TMP6400.
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2.4.2 Interconnections
TMP6400
VoIP Network 1
VoIP Network 2
ETH VoIP TMS
1 2 11 2
2
1
9
8
16151413121110
765432
The TMP6400s are connected to the VoIP network by one or optionally two Ethernet GigE network
links, as shown in figure 2.3 on page 13.
To connect the TMP6400s to the VoIP network:
1. Start with the TMP6400 at the topmost position of the equipment rack and connect a CAT5 Ethernet
cable to VoIP1 at the rear of the TMP6400. Connect the other end of the same CAT5 cable to the
Gigabit Ethernet switch.
2. If your system has a second VoIP access point, connect a second CAT5 Ethernet cable to VoIP2 at
the rear of the TMP6400. Connect the other end of the same CAT5 cable to the second Gigabit
Ethernet switch.
3. Repeat steps 1-2 for each TMP6400 until they have all been connected to the Gigabit Ethernet
switch(es) for the VoIP network.
Equipment Connections
Figure 2.3 Connecting to the VoIP Network
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Tmedia System Installation Guide for TMP6400 and TMS1600
Ethernet
Console
Pwr
Reset
Function
USB
Serial port to the computer
1
2
15
16141210864
13119753
ETH
1
2 3
RS232
BIT1
BIT2
TMS1600 (rear)
TMP6400 (front)
Serial port to the computer
Tmedia
RJ45
DB9
DB9 to USB Adaptor
2.4.3 Connecting to the Serial Port of the Tmedia Unit
To communicate with the Tmedia control network, you must first physically connect your computer port
to the serial port of a Tmedia unit and configure the initial network settings that will enable
communication with all of the Tmedia units of your network.
To connect to the serial port of a Tmedia unit:
1. Connect a RJ45 CAT5 (male-male) straight cable (supplied with unit) between the com port of your
computer and the serial port of the Tmedia unit as shown in figure 2.4 on page 14. See Section 2.6
“Console pinout” on page 15 for a RJ-45 pinout description.
2. If your computer’s serial port features a DB9 connector, use the DB9 to RJ45 adapter supplied with
your Tmedia unit. If your computer's serial port features a USB connector, you will need to provide
a USB to DB9 adaptor. Refer to figure 2.5 on page 14.
Figure 2.4 Computer to Tmedia Unit Serial Port Connection
Figure 2.5 Conceptual View of a Serial Connection from the Tmedia unit to a Computer
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Equipment Connections
1
N/C
2
Rx
3
Tx
4
N/C
5
GND
6
N/C
7
N/C
8
N/C
9
N/C
1
N/C
2
N/C
3
N/C
4
GND
5
Tx
6
Rx
7
N/C
8
N/C
DB 9
RJ 45
2
3
5
1
8
Figure 2.6 Console pinout
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Tmedia System Installation Guide for TMP6400 and TMS1600
2.5 Connecting to the PSTN
The TMP6400 features a variety of interfaces to the PSTN network. Each TMP6400 that makes
connection with the PSTN will feature a PSTN interface.
2.5.1 Prerequisites
To connect the TMP6400s to the PSTN network, you must comply with one of the following:
• Your TMP6400 features 16 modular 8-conductor RJ48 type jacks for connection to T1/E1/J1 lines.
You will need one cable for each (T1/E1/J1) interface on the TMP6400. If you are making your own
cables, refer to figure 2.8 on page 18 for crossover or straight cable wiring connections.
• Your TMP6400 features SCSI connectors for connection to T1/E1/J1 lines. You will require one
patch panel for each 32 line grouping of T1/E1/J1 line interfaces on the TMP6400.
• Your TMP6400 features BNC connectors for connection to DS3 lines. You will require two coaxial
cables for each DS3 interface.
• Your TMP6400 features electrical or optical STM 1connectors. You will require two fibre optic
cables for the STM 1 interface of the TMP6400.
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2.5.2 RJ48 Type Interface (T1/E1/J1)
ETH VoIP TMS
1 2 11 22
1
9
8
16151413121110
765432
A TMP6400 with 16 RJ48 type ports enables the connection to T1/E1/J1 lines. The termination
impedance is set at 100 ohms for T1 lines and 120 ohms for E1 lines. It is possible to connect an
external balun in order to convert to 75 ohms. See figure 2.7 on page 17. If you are making your own
cables, refer to figure 2.8 on page 18 for crossover or straight cable wiring connections.
Note All ports may not be active. T1/E1/J1 ports are activated by software license; the number
of active ports depends on the licenses purchased.
To connect the TMP6400 (RJ48 type) to the PSTN:
1. Start with port 1 located at the top and left-most position. Connect one cable between this port and
the T1/E1/J1 line (figure 2.7 on page 17).
2. Repeat step 1, using the next available port.
Equipment Connections
Figure 2.7 16-Port Interface to the PSTN
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Tmedia System Installation Guide for TMP6400 and TMS1600
1
RX/Ring/-
2
RX/Tip/+
3
Not Connected
4
TX/Ring/-
5
TX/Tip/+
6
Not Connected
7
Not Connected
8
Not Connected
RJ 48 (T1/E1/J1) Wiring Schematic: Crossover Cable
1
8
RX/Ring/-
1
RX/Tip/+
2
Not Connected
3
TX/Ring/-
4
TX/Tip/+
5
Not Connected
6
Not Connected
7
Not Connected
8
1
RX/Ring/-
2
RX/Tip/+
3
Not Connected
4
TX/Ring/-
5
TX/Tip/+
6
Not Connected
7
Not Connected
8
Not Connected
RJ 48 (T1/E1/J1) Wiring Schematic: Straight Cable
RX/Ring/-
1
RX/Tip/+
2
Not Connected
3
TX/Ring/-
4
TX/Tip/+
5
Not Connected
6
Not Connected
7
Not Connected
8
Figure 2.8 RJ48 Wiring Schematic
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2.5.3 SCSI Interface (T1/E1/J1)
A TMP6400 with 4 SCSI connectors enables the connection to T1/E1/J1 lines. The termination
impedance is set at 120 ohms. It is possible to connect an external balun in order to convert to 75 ohms.
See figure 2.9 on page 20
Note All ports may not be active. T1/E1/J1 ports are activated by software license; the number
of active ports depends on the licenses purchased.
To connect the TMP6400 (SCSI) to the PSTN:
1. Start with the SCSI ports 1-16 located at the bottom right as shown in figure 2.9 on page 20.
Connect one SCSI cable between this port and SCSI patch panel number 1, ports 1-16. Connect
SCSI ports 17-32 to patch panel number 1, ports 17-32.
2. Repeat step 1, using lines 33-64 and a second patch panel. Connect lines 33-48 to patch panel 2,
port 1-16. Connect lines 49-64 to patch panel 2, ports 17-32.
Equipment Connections
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Tmedia System Installation Guide for TMP6400 and TMS1600
1
2
15
16
17
18
31
32
TMP6400 with SCSI connectors
ETH VoIP TMS
1 2 11 22
49-64
33-48
17-32
1-16
17-32
1-16
17-32
1-16
SCSI patch panel 1 rear
SCSI patch panel 2 rear
SCSI patch panel front
Figure 2.9 SCSI Interface to the PSTN
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2.5.4 Dual BNC Interface (DS3)
RxTx
ETH VoIP TMS
1 2 11 22
BIT1
BIT2
RxTxRxTx
32
1
A TMP6400 with 3 sets of BNC connectors enables the connection to DS3 lines. See figure 2.10 on
page 21
Note All ports may not be active. DS3 ports are activated by software license; the number of
active ports depends on the licenses purchased.
To connect the TMP6400 (DS3) to the PSTN:
1. Start with the Dual BNC port pair #1 (right-most) as shown in figure 2.10 on page 21. Connect one
pair of BNC cables between this port and the DS3 line.
2. Repeat step 1, using the next available pair of BNC PSTN interface ports.
Equipment Connections
Figure 2.10 DS3 Interface to the PSTN
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Tmedia System Installation Guide for TMP6400 and TMS1600
ETH VoIP TMS
1 2 11 22
BIT1
BIT2
APS
MAIN
2.5.5 Optical Interface (OC3/STM-1)
A TMP6400, with one main and one backup OC3 or STM-1 port enables connection to OC3/STM-1
lines. See figure 2.11 on page 22. Refer to table 2.2 on page 22 for a listing of optical interfaces. The
default OC3/STM-1 connection is SMF, intermediate reach, (SFP-OC3-IR1) 1310 nm with LC type
connectors.
Note Please make certain that the correct model is selected at the time of ordering. If your
installation requires a different model from the one that has been provided, you must
replace it.
Automatic Protection Switching
The APS port is used for OC3/STM-1 redundancy. Switchover occurs automatically based on
configurable parameters. It is recommended that APS be used if the installation provides this feature.
To connect the TMP6400 (Optical Interface) to the PSTN:
1. Connect a fiber optic cable between the Main port and OC3/STM-1 line, as shown in figure 2.11 on
page 22.
2. Connect a fiber optic cable between the APS port and OC3/STM-1 line.
Figure 2.11 Optical Interface to the PSTN
Table 2.2 Optical Interfaces
Transceiver Model Description Spe c Mode Typ e Range
SFP-OC3-IR1 OC3/STM1 Hot Pluggable Single-mode Intermediate reach 15 1310 LC
SFP-STM1E STM1E (Electrical) Hot Pluggable 75 ohms Cooper Max 180m
a. Variable range
(Km.)
a
Wavelength
(NM)
NA DIN (mini-coax)
Connection
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2.6 Connecting the TMP6400s to the TMS1600
The TMS1600 enables you to scale your Tmedia system by interfacing as many as 16 TMP6400s with
its Tmedia Switch network, building a non-blocking system of up to 32,768 channels. A second
TMS1600 provides your system with an active/standby high availability architecture.
2.6.1 Prerequisites
To interconnect the TMP6400s with the TMS1600, you will need:
• One CAT7 shielded Ethernet crossover cable with RJ45 type male-male terminations for each
TMP6400 connected to the TMS1600.
• If your Tmedia system features a second TMS1600, you will require an additional CAT7 shielded
Ethernet cable with RJ45 male-male terminations for each TMP6400.
2.6.2 Interconnections
The resources of the TMP6400s are made available to each other by the connection to one or optionally
two TMS1600s, as shown in figure 2.13 on page 24. See figure 2.12 on page 23 for an Ethernet
crossover wiring diagram.
Equipment Connections
To interconnect the TMP6400s:
1. Start with the TMP6400 at the topmost position of the equipment rack and connect a CAT7 shielded
Ethernet crossover cable to TMS1 at the rear of the TMP6400 figure 2.13 on page 24. Connect the
other end of the same CAT7 cable to the first port of the first TMS1600.
2. If your system employs a second TMS1600, connect a second CAT7 shielded Ethernet crossover
cable to TMS2 at the rear of the TMP6400 figure 2.13 on page 24. Connect the other end of the
same CAT7 cable to the first port of a second TMS1600.
3. Repeat steps 1-2 for each TMP6400 until they have all been connected to the TMS1600.
Figure 2.12 Ethernet Crossover Cable
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Tmedia System Installation Guide for TMP6400 and TMS1600
ETH
VoIP TMS
1
2
11
22
ETH
VoIP TMS
1
2
11
22
1
2
15
16141210864
13119753
ETH
1
2 3
RS232
BIT1
BIT2
1
2
15
16141210864
13119753
ETH
1
2 3
RS232
BIT1
BIT2
TMS1600
Active
TMS1600
Standby
TMP6400
TMP6400
1
9
8
16151413121110
765432
1
9
8
16151413121110
765432
Figure 2.13 Example of Interconnecting 2 TMP6400s to an active and standby TMS1600
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2.7 Interconnecting Two TMP6401s or TMP6402s
ETH VoIP TMS
1 2
1
1
22
ETH VoIP
1 2
1
1
22
TMS
1
9
8
16151413121110
765432
1
9
8
16151413121110
765432
When only two Tmedia units, such as a TMP6401 or TMP6402, need to be interconnected, the
TMS1600 is not required. Simply connect the TMS1 ports of each unit together using a CAT7 shielded
cross-over cable with RJ45 male-male terminations. Do the same for the TMS2 ports of each unit. See
figure 2.14 on page 25.
Equipment Connections
Figure 2.14 Interconnecting two TMP6400 units.
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Tmedia System Installation Guide for TMP6400 and TMS1600
2.8 Powering Up
Each Tmedia unit is furnished with one or optionally two AC or DC power connections. Only once all
other equipment installation work has been completed should the Tmedia units be powered up.
2.8.1 Prerequisites
To power the Tmedia units, you will need:
• A power source, capable of powering all the Tmedia units.
• One power cable for each Tmedia unit. Optionally a second power cable is required if the Tmedia
unit is furnished with a secondary power supply.
2.8.2 Connecting to AC Power
The Tmedia units are furnished with one or optionally two AC power connectors (figure 2.15 on
page 27).
To connect the Tmedia units to AC Power:
1. Connect one AC power cable between the AC connector of the Tmedia unit and an AC supply. See
figure 2.15 on page 27. If the Tmedia unit features a second AC connector, connect an additional
AC power cable between this connector and an AC power supply. If the Tmedia unit features a
second power supply and it is not connected to an AC power source, press the green button
located at the rear of the unit to disable the audible alarm. See figure 2.15 on page 27. For a
TMS1600, if a second power source is not connected, press the red button at the rear of the unit to
disable the audible alarm.
2. Repeat step 1 for each Tmedia unit until they have all been connected to a power source.
3. Power up each Tmedia unit by turning on their AC power switches
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Equipment Connections
TMS1600
1
2
15
16141210864
13119753
ETH
1
2 3
RS232
BIT1
BIT2
To power
To power
Power
socket
Power
switch
Audible
alarm
button
TMP6402
ETH VoIP TMS
1 2 11 22
To power
To power
Power
switch
Power
socket
Audible
alarm
button
1
9
8
16151413121110
765432
TMP6401
ETH VoIP TMS
1 2 11 22
To power
Power
socket
Power
switch
1
9
8
16151413121110
765432
Figure 2.15 AC Power Connection
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Tmedia System Installation Guide for TMP6400 and TMS1600
TMP6400
X
48V
+V
-V
Ground wire
1
9
8
1615
14
13
1211
10
7
6
543
2
ETH VoIP TMS
1 2 11 22
2.8.3 Connecting to DC Power
The Tmedia units are furnished with one or optionally two DC power connection ports. In addition, each
DC powered Tmedia unit is supplied with a DC power cable. The connection of DC power is described
for:
• TMP6401
• TMP6402
• TMP1600
To connect the TMP6401 to DC power:
1. Connect a ground wire to the ground lug located at the rear of the TMP6401, as shown in
figure 2.18 on page 30.
2. Connect a 14 AWG wire between the positive terminal of a DC power source and the terminal on
the TMP6400 labelled as .
3. Connect a 14 AWG wire between the negative terminal of a DC power source and the terminal on
the TMP6400 labelled as 48V.
4. Turn on the DC power source.
Figure 2.16 TMP6401 DC wiring diagram
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Equipment Connections
+V
-V
Red
Black
NOTE:
DC power cable
supplied with TMP6400
ETH VoIP TMS
1
9
8
1615
14
13
1211
10
7
6
543
2
1 2 11 22
Red
Black
+V
-V
TMP6402
To connect the TMP6402 to DC power:
1. Connect the DC cable supplied with the TMP6402, as shown in figure 2.17 on page 29, to the DC
outlet at the rear of the TMP6402.
2. Connect the red lead of the DC power cable to the positive terminal of the DC power source, as
shown in figure 2.17 on page 29.
3. Connect the black lead of the DC power cable to the negative side of the DC power source.
4. Repeat steps 1-3 for the second power DC power source.
5. Turn on the DC power source.
Figure 2.17 TMP6402 DC wiring diagram
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Tmedia System Installation Guide for TMP6400 and TMS1600
X
48V
+V
-V
Ground wire
TMS1600
X
48V
+V
-V
Ground wire
1
2
15
16141210864
13119753
ETH
1
2 3
RS232
BIT1
BIT2
To connect the TMS1600 to DC power:
1. Connect a ground wire to the ground lug located at the rear of the TMS1600, as shown in
figure 2.18 on page 30.
2. Connect a 14 AWG wire between the positive terminal of a DC power source and the terminal on
the TMP6400 labelled as .
3. Connect a 14 AWG wire between the negative terminal of a DC power source and the terminal on
the TMP6400 labelled as 48V.
4. Repeat steps 1-3 for the second DC power source.
5. Turn on the DC power source.
Figure 2.18 TMS1600 DC wiring diagram
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2.8.4 Verifying the LED Status Indications
Pwr
Reset
Function
Display
When all of the Tmedia units have been powered, verify the front panels of the units to determine that
all indications are normal.
Once the Tmedia units have run successfully through their system boot procedures, the following will be
displayed in an alternating fashion as described in Table 2.3 on page 31:
Table 2.3 Tmedia Unit Displays
Display Order Display
First Screen IP 0:
<ip address of eth0. E.g. 192.168.0.2>
IP 1:
<ip address of eth1 E.g. 192.168.0.3>
Second Screen <board type.. eg. TMP-STM1, TMS-16, TMP-DS3,
TMP-16, TMP-32, TMP-64>
<adapter name e.g. TB002821>
Equipment Connections
<serial number e.g. TB002821>
<release used e.g V2.2.0 RC1>
Figure 2.19 Front display and LEDs
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Tmedia System Installation Guide for TMP6400 and TMS1600
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Chapter 3 Initial System Configuration
This chapter provides the initial procedures that are required in order for you to be
able to use the Tmedia Web portal to configure your Tmedia units.
The following topics are covered:
• Configuring the terminal emulation application
• Using the set_boot and print_boot commands
• Creating a shell password
• Applying changes
• Tmedia default IP addresses
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3.1 Configuring the Terminal Emulator Application
Before communicating with the Tmedia control network, you must first configure a terminal emulator or
console application to communicate with one of the Tmedia units in order to configure initial settings.
Available terminal emulation software includes:
• HyperTerminal
•Putty
•Minicom
To configure the terminal emulator application:
1. Set the baud rate (bits per second) to 9600
2. Set the data rate to 8 bits
3. Set the parity to None
4. Set the stop bits to 1
5. Set the flow control to None
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Initial System Configuration
3.2 Using the set_boot and print_boot Commands
The set_boot command can be used to modify certain settings and the print_boot command can be
used to review the changes. Using the set_boot command, the System ID (also known as gateway port)
can be configured.
Settings will be applied on the next reboot of the platform.
Alternatively, you can use the default IP address of ETH1 or ETH2 to configure the Tmedia units, see
Section 3.5 “Tmedia Default IP Addresses” on page 40. To do this, connect a device on the same
subnet as the default IP addresses and connect using Telnet.
Note System ID is also known as UDP gateway port.
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Tmedia System Installation Guide for TMP6400 and TMS1600
To modify boot settings:
1. Using the Management Interface, type set_boot and press the Enter key to move to the next
prompt
The following prompts are displayed:
Prompt
Adapter Name Name of the Tmedia unit. This character string must uniquely identify the
DHCP Dynamic IP address is used when the Tmedia unit is started. Currently not
eth0/eth1/VoIP0/VoIp1:
IP Address
36
Description
Tmedia unit. The default value is the serial number of the Tmedia unit.
supported.
When you are not using DHCP, the IP address is used as the static IP
address for ports Ethernet 0 (ETH1), Ethernet 1(ETH2), VoIP0 (VoIP1),
VoIP1 (VoIP2), and Management (Ethernet) of the Tmedia unit.
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Initial System Configuration
Prompt
eth0/eth1/VoIP0/VoIP1:
NetMask
eth0/eth1/VoIP0/VoIP1:
Gateway
Active cfg This allows a device to make use of multiple configurations.
autoboot: auto
fpgaload
Boot timeout This is used to set the time lapse between the initial bootup sequence and
gateway port (see previous page)
list of available Boot
directories
Description
When you are not using DHCP, the network mask is used for ports
Ethernet 0, Ethernet 1, and VoIP0 of the Tmedia unit.
When you are not using DHCP, the gateway address is used for ports
Ethernet 0, Ethernet 1, and VoIP0 of the Tmedia unit. If you are planning to
use the Tmedia unit in the same subnet as the host (i.e. you do not require
access to an IP address outside the subnet), then the gateway can be set
to '127.0.0.1’.
When set to “no”, the device will stop booting after initial bootup sequence.
This is used for debugging only, the default value is “yes”.
the complete bootup. The default value for this setting is 5 seconds.
This enables the user to manually switch between available software
versions.
Note Each network interface (Eth0, ETH1, VoIP0 and VoIP1) must be on a different subnet.
For example, if the netmask is 255.255.0.0 and the IP address of ETH0 is 192.168.1.10,
the VoIP0 port cannot be on any IP address starting with 192.168.x.x.
Note Do not confuse the gateway port (also known as System ID) with the IP gateway
address.
The gateway port is used to control the Tmedia units and TelcoBridges strongly
recommends that this setting be left at its default value: 12358.
Tmedia units on the same gateway port will be automatically detected by any Toolpack
application.
Different gateway ports can be useful for the segmentation of systems configured to
operate on the same physical network and IP subnet. Make certain that all applications in
the same system are configured to use the same values.
This is described in the Toolpack Installation guide; for further information, contact
TelcoBridges Technical Support.
Note The management interface is reserved for future use.
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To view the results of a set_boot command:
1. Type print_boot
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3.3 Creating a Shell Password
Access to the shell commands may be protected with a password.
Note By default, access to the shell commands is not password protected.
To create a password:
1. At the shell prompt, type set_pass <your password>.
2. Restart the Tmedia unit. This will reset the Tmedia unit and add the enable and disable shell
password commands to the console commands list.
Once the shell password has been set, it cannot be changed unless you are in the Enabled mode. The
enabled mode provides you with access to operation sensitive commands.
Initial System Configuration
To enter the enabled mode:
1. At the shell prompt, type enable <your password>.
To clear the password mode:
1. At the shell prompt, type set_pass (without entering a password).
To exit the enabled mode:
1. At the shell prompt, type disable.
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Tmedia System Installation Guide for TMP6400 and TMS1600
3.4 Applying Changes
In order to apply all changes made, enter the following command:
reboot
This will restart the platform with the new settings taking effect.
3.5 Tmedia Default IP Addresses
All Tmedia units are shipped with default IP addresses, as follows:
• Eth0: ip address: 192.168.0.2
• Eth0: Netmask: 255.255.255.0
• Eth0: Gateway: 192.168.0.1
• Eth1: ip address: 192.168.0.3
• Eth1: Netmask: 255.255.255.0
• Eth1: Gateway: 192.168.0.1
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Chapter 4 Toolpack Installation
This chapter provides a brief introduction of Toolpack software and provides a listing of
the various versions of Toolpack Installation guides geared towards your specific
operating system.
The following topics are covered:
• ToolPack operating system platforms
• Installation guidelines
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4.1 ToolPack Operating System Platforms
TelcoBridges Toolpack software is designed to work with the following operating system families:
• Windows™
• Solaris™
• Linux®
Following is a list of supported operating systems:
• Cent OS 5, x86_32, x86_64
• RedHat Enterprise Linux 5 (RHEL5), x86_32, x86_64
• Debian 4, x86_64
• Fedora Core 7 (FC7) x86, x86_64
• Windows XP/Vista/Server 2003, x86_32
• Solaris 5.9, sparc_32
• Solaris 5.10, x86_32
• TBLinux, ppc 32 bits
Depending upon your choice of operating system, you must consult a Toolpack installation guide
specific to your operating system. These documents are available on TelcoBridges TB Wiki at:
Http://docs.telcobridges.com/mediawiki/index.php/installing_Toolpack
4.2 Installation Guidelines
Follow the instructions of your Toolpack installation guide by first retrieving all the indicated software
and then proceeding with its installation.
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Chapter 5 System Upgrades
The TelcoBridges Tmedia units start up from a local system file located in flash
memory. The flash memory is furnished with a version of firmware available at the time
of production. If you are using Toolpack, verify that you have the required license and
follow the upgrade instructions in the Toolpack Installation guide. Otherwise, you must
install the firmware package that you will be using.
If you are unsure of which firmware release to install, please contact TelcoBridges
customer support.
This chapter provides procedures related to the administration of firmware packages.
Note For users of Toolpack, the system will automatically perform any
required upgrades.
The following topics are covered:
• Installing a firmware package
• Removing a firmware package
• Installing a new license
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5.1 Installing a Firmware Package
To install a new firmware package on the local file system:
1. Start the installation tool (install) located in the OS-specific package in the /tb/bin/release/<proc-OSarch>/ directory.
2. The installation tool should detect all available Tmedia units in the network. If more than one
Tmedia unit is discovered, select the Tmedia unit to which the firmware package is to be installed.
3. Select option 20: Install a package.
3a. When asked for the path of the package file, enter the path of the file "tbgw.pkg" for a TMP6400
or tms.pkg for a TMS1600. These files are located in the package tb640-adapter.release.zip
under /tb/bin.
3b. When asked, enter the directory name in which the firmware package is to be installed. The
default name will be the release number as the directory name. For example: "94-8_4".
3c. When asked for the path of the license file, enter the path where you saved the license file
(XX_TB000XXX_RELEASE_VX_XX_RCX_license.dat) that you received from the
TelcoBridges support group.
It is important that you use the license file intended for the major version of the package. You
must know the serial number of the TelcoBridges Tmedia unit to be able to choose the right
license. For example, the license file WD_TB000103_RELEASE_V2_3_8_RC4_license.dat
would be valid for a Tmedia unit with the serial number TB000103 and release v2.3 package.
3d. When asked to set the new package as next boot directory, select True.
4. Select option 99 to restart the Tmedia unit.
Note Should this, or any other future firmware package not function and fail to properly start
the Tmedia unit, the last known good boot directory will be used instead.
5.2 Removing a Firmware Package
A firmware package is approximately 18 MB in size. The flash memory of a Tmedia unit is 125 MB.
Before you exceed the flash memory limit, it is recommended that you remove any unused firmware
packages from the flash memory.
To remove a firmware package from the local file system:
1. Start the install tool located in the /tb/bin/release/<proc-OS-arch>/ directory.
2. Select option 21: remove a package.
3. Enter the number associated with the package to remove.
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5.3 Installing a New License
To install a new license:
1. Start the installation tool located in the /tb/bin/release/<proc-OS-arch>/ directory.
2. Select option 22: Install a license.
When you are asked for the path of the license file, enter the path in which you saved the license
file (XX_TB000XXX_RELEASE_VX_XX_RCX_license.dat) received from the TelcoBridges support
group.
It is important that you use the license file that has the same version as the package installed on the
Tmedia unit. You must know the serial number of the TelcoBridges Tmedia unit to be able to
choose the right license. For example, the license file
WD_TB000103_RELEASE_V2_4_5_RC1_license.dat would be valid for any Tmedia unit with the
serial number TB000103 and any release v2.4 package.
3. Select option 99 to restart the TelcoBridges Tmedia unit and apply the new license.
Note The license installed can be verified by using option 34 or option 2 of the installation
program.
System Upgrades
The installed license can be verified only if the firmware loaded is the same as the
running firmware (same versions). This can be verified using option 10.
To verify a license on another firmware, set the next boot directory (option 12) and restart
the Tmedia unit.
When a license expires, the Tmedia unit restarts by itself and no features will be
available until a new license is installed.
Some licenses can be upgraded live without restarting the TelcoBridges Tmedia unit, others cannot.
Do not restart the TelcoBridges Tmedia unit if:
• The license's expiry time is extended or becomes permanent. For example, the expiry date is
September and there is an extension until November.
• The license adds features to an existing feature. For example, there are 120 IVR features activated,
and the new license provides 240 voice processing resources.
Restart the TelcoBridges Tmedia unit if:
• The old license has expired and an extended or permanent license has been installed.
• A new feature has been added. For example, adding additional physical interfaces is in the new
license, however, it is not in the old license.
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Chapter 6 Troubleshooting Tools
This chapter provides guidance in what actions to take when encountering system
problems prior to contacting TelcoBridges Customer Support.
The following topics are covered:
• Reporting a Problem
• Preparing your setup information
• tblogtrace or Udplisten Log
• TbDebug Dump Files
• Backdoor Tools
• tbsigtrace signaling traces
• General Debugging Tips
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6.1 Reporting a Problem
TelcoBridges has developed extensive tools to gather information about a Tmedia system to solve
problems quickly. Users MUST gather all related logs before reporting a problem to TelcoBridges
Support via Email or MSN. Various logging methods are described in the following sections.
Once information is gathered and sent to the TelcoBridges Support group ([email protected]
the Support group will assign a tracking number to the problem. All follow-up correspondence, whether
it be by E-mail, MSN, or phone call must refer to the tracking number which the problem has been
assigned.
6.2 Setup Information
The setup information must include:
• Physical connections. If necessary, describe it in a network diagram.
• Specify if your product is a TMP6400, or a TMS1600.
• Host controlling the TMP6400s (manufacturer, CPU type, memory, OS version and patch level,
Ethernet interface details)
• Telecommunication connectivity diagram (for example:. E1/T1/J1, DS3, STM-1/OC-3, VoIP
Ethernet switch, etc)
• Application description
• Remote access to system (SSH, VPN, VNC, Remote desktop, etc.)
• For a signaling-related problem, specify which side is initiating the call
),
6.3 tblogtrace (Mandatory)
tblogtrace is started automatically by Toolpack.
Useful information about this application is listed as follows:
• tblogtrace captures events from the system at run-time.
• The TMP6400s and TMS 1600s transmit their system messages as UDP ASCII packets.
• The tblogtrace MUST be setup to gather information at all times, when developing the application
and also in a live system. In this way, Telcobridges can identify a problem even if it occurred in the
past.
The Toolpack system starts and configures the tblogtrace application automatically. The files can be
found in the [InstallDir]/toolpack/setup/SystemId/MajorVersion/apps/tblogtrace/ directory.
If you are not using Toolpack, start it manually as follows:
1. Locate the tblogtrace application located in tb/apps/tblogtrace/release/<proc-OS-arch>/ directory.
tblogtrac requires that certain parameters are specified:
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Usage: tblogtrace -port <Port> -gw <System Id> -adapter <Adapter name>
For example: tblogtrace -port 52492 -gw 12358 -adapter TB002492
When verifying the tblogtrace log, errors of failure are usually shown in RED in the console of for
lines displaying ‘E’ Either of these two conditions should be reported to TelcoBridges.
6.4 Tbdebug Dump Files (Mandatory)
The tbdebug copies information about TelcoBridges libraries and TMP6400s into log files. This includes
software, the release running on the host, the firmware release running on the TMP6400, TMP6400
information, available features, configuration, and status information.
The tbdebug files must be sent when a problem is reported. If the problem is reproducible, the tbdebug
dump files are verified before and after the problem is reproduced. This will aid in identifying the
problem quickly.
For further information about tbdebug, refer to the TelcoBridges TB Wiki at:
http://docs.telcobridges.com/mediawiki/index.php/Toolpack_Debug_Application:Tbdebug
Troubleshooting Tools
6.5 Backdoor Tools
A number of backdoor tools are available as follows:
• tbx_cli_tools_remote
• tbshowls
• VoIP Traffic Capture
• Wireshark
• tbstreamlisten
• Stream server audio packets to wave file
• tbsigtrace
6.5.1 tbx_cli_tools_remote
The tbx_cli_tools_remote tool can be used to get the text-based GUI control of TB applications like
Toolpack_Engine, Toolpack_sys_manager, tbstreamserver, and others which are run in background.
Start the tool and press the letter corresponding to the application to be controlled. Press the “Escape”
key twice to exit from the control.
For further information about tbx_cli_tools, refer to the TelcoBridges TB Wiki at:
http://docs.telcobridges.com/mediawiki/index.php/Toolpack_Debug_Application:tbx_cli_tools_remote
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6.5.2 Line/Trunk Status (Tbshowls)
tbshowls (/tb/bin/release/[OS version]/)
tbshowls can be used to show trunk alarm and performance counters. The tool will check the trunk
status periodically to show the most updated trunk status. Users can use the up/down/left/right arrow
keys to show the performance data on different trunks. Use a-s-d-x to scroll and view other line
services.
Options 'G' and 'S' enable you to get and set the trunk interface parameters.
Option 'R' can be used to reset the performance counter value to zero.
It is also possible to allocate all line interfaces in different configurations. This is useful for DS3 and
OC3/STM-1 configurations, in order to help users understand the configuration.
6.5.3 VoIP Traffic Capture
When troubleshooting VoIP related issues, a direct Ethernet connection can be established between
the host's Gigabit Ethernet interface and the VoIP1 interface on the TMP6400. Wireshark is connected
on the Gigabit Ethernet interface on the host server.
To capture VoIP Traffic, do the following:
1. Connect VoIP1 interface to Ethernet port of a server
2. Telnet to TMP6400
3. Type this command:
mv88eMonitor 0x4 0x4 3 (Copies everything from VoIP0 to VoIP1) *
4. Start pcap capture on the server Ethernet port (either wireshark or tcpdump)
5. To stop the tracing:
mv88eMonitor 0 0 3
6.5.4 Wireshark (formerly called Ethereal)
Wireshark is useful for capturing both VoIP traffic as well as Streamserver packets (play/record
function).
This program is available at this site: www.wireshark.org
6.5.5 Tbstreamlisten
tb\apps\tbstreamlisten\release\[OS version]
This allows the recording of the raw data from a TDM stream. Please ask customer support for
instructions regarding this function.
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6.5.6 Stream Server Audio Packets to Wave File
It is possible to capture all audio packets transmitted to and from the Stream Server and to convert them
into wave files for analysis. You can use Wireshark or tcpdump on the server running the
tbstreamserver application.
The conversion tool, streamserver_pkt_to_wav can be found at the following location:
/tb/bin/release/[OS version].
6.5.7 tbsigtrace Signaling Traces
The tbsigtrace program is a tool used to capture SS7, ISDN, and SIP signaling.
Note This application can be started with Toolpack. For further information, refer to the
TelcoBridges TB Wiki at:
http://docs.telcobridges.com/mediawiki/index.php/Toolpack_Debug_Application:Tbsigtrace
Troubleshooting Tools
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Tmedia System Installation Guide for TMP6400 and TMS1600
6.6 General Debugging Tips
Logs are important because they enable us to find out about the exact environment in order to repeat
the problem.
Network configuration is important because it tells us:
• If the host applications (or TB applications) are running on a host having more than 2 Ethernet
interfaces or having more than 1 IP address on the same Ethernet interface. The
TBX_GW_ADDRESS_0 and TBX_GW_ADDRESS_1 must be set to match with the subnet used
for ETH0 and ETH1 of the TB hardware products.
If you need run separate systems running on the same network, the communication port system_ID
used on the Tmedia units and the application can be changed.
To set the system_ID on the Tmedia units, do the following:
• Telnet to the hardware and execute the set_boot command. Change the system_ID through the
gateway port parameter.
The default value is 12358.
To set the system_ID for the pre-compiled TB applications:
• Set the system_ID through TBX_GW_PORT in the config.txt file of the TB applications. If zero is
used, the application will look for the environment variable TBX_GW_PORT for the System_ID
value. If the variable is missing, the System_ID value 12358 will be used.
To set the system_ID for user application:
• Set the un32GwPort parameter in the TBX library parameters. If zero is used, the application will
look for the environment variable TBX_GW_PORT for the System_ID value. If the variable is
missing, the default System_ID value 12358 will be used.
Note system_ID is also referred to as tbx_gw_port and gateway port.
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