Read thisusermanual carefully before using thisproduct.Pictures shown in thismanualarefor reference only. Different model and specificationsare subject to realproduct.
This manual is onlyfor operation instruction only, not for anymaintenance usage.Thefunctions described in this version arerecent as ofJanuary2015.Any changestofunctions and parameters since then will beupdatedseparately. Please refer toyourdealerfor thelatest details.
Trademarks
Product model and logo are trademarks. Any other trademarksmentioned in thismanual are acknowledged asthe propertiesof the trademark owner. No part of thispublication may be copied or reproduced without priorwritten consent.
FCC Statement
This equipment generates, uses,andcan radiate radio frequency energy and, if not installedandusedinaccordancewiththeinstructions,maycauseharmfulinterferenceto radio communications.It has beentested and foundto comply with thelimits for aClassAdigitaldevice,pursuant topart15oftheFCC Rules.Theselimitsaredesignedto provide reasonable protection against harmful interference inacommercialinstallation.
Operationof thisequipment ina residential area is likely to causeinterference, inwhich case the user at theirown expense will be required to take whatever measuresmay be necessary tocorrectthe interference.
Any changesor modificationsnot expressly approved by themanufacturewillvoid theuser’sauthoritytooperatetheequipment.
ModularMatrix Switcher 8x8 (withAudio)
SAFETY PRECAUTIONS
To insure the best from the product, please read all instructions carefully beforeusingthe device. Save thismanual for further reference.
Unpackthe equipment carefully and savetheoriginal box and packingmaterialfor
possible futureshipment
Follow basicsafety precautions to reduce the riskof fire, electrical shock and injury
to persons.
Do not dismantle thehousingor modify the module. Itmay result in electrical shock
Modular Matrix Switcher 8x8 (withAudio)isahigh-performance8x8videoandaudiomodularmatrix switcher. It supportsdifferent video signals with cross switching. Everyvideo or audio signal is transmittedandswitchedindependentlyto decreasesignalattenuation.TheModular Matrix Switcher 8x8 (withAudio)supportsvariouschangeablecardsincludingHMDI, DVI,VGA, SDI,andHDBaseTetc., andallthecards support hotplug & play.Userscan choosetoinsert different signalcardsfor different applications.
TheModular Matrix Switcher 8x8 (withAudio)hasapowerfailmemoryfunctionandaudio can breakaway from or follow the video to switch. IthasRS232port for serialcontrol and optionalIP port for TCP/IP control,canbeeasily controlled by third-part devices.
With itsflexible design, Modular Matrix Switcher 8x8 (withAudio)can beused for different projectand tend tobe anall-in-one solution. It is thecombosolution for multimedia conference rooms, control rooms, broadcasting rooms, shopping center etc. It will handle all the audiovisualmanagement, including the switching, driving, scaling,etc.
Serialcontrolport;connect with RS232port of control device.
GNDconnector
Used for systemgrounding
TCP/IP
(Optional) Used forTCP/IP controlport
2.1.2.Rear Panel
Figure 2-2RearPanel of Modular Matrix Switcher 8x8 (withAudio)
Note: Thereare only2inputand 2 outputslots for theModular Matrix Switcher 8x8
(withAudio), whichenablesonly2input cardsand 2 output cardsto be installed onModular Matrix Switcher 8x8 (withAudio). The input/output cardscanbechangedbased on your requestsandsupports hot plugandplay.
2.2.Changeable Cards
TheModular Matrix Switcher 8x8 (withAudio)support expansion through variouschangeableinput/ output cards of different signalsincludingDVI, HDMI, VGA, twistedpair, SDI etc. Belowis a brief introduction to thechangeablecards.
2.2.1.4I-DS& 4O-DS
Seamless DVI signalcard. (Please check the specification from 5.2.1)
This input cardisfully compatible with HDMI1.3 and HDCP 1.2, and supportsseamlesstransmission for high-definition DVI, HDMI, VGA, AV, and YPbPr signals. It canautomatically identify the format of theinput signal. TheDVI cards support
The output card supportsadjustableoutput resolutions.
4I-DS79112: isaseamless input cardwithfour inputs. Each input signal typeandresolution can be adjustedby controlcommands.The card doesnot support embeddedaudio.
4O-DS79122: Seamless output cardwithfour outputs. Theoutput signalisHDCPcompliant. Outputs do not support audio extraction.
Note:Output resolutionfor the 4O-DS are adjustable by control commands with thefollowing resolutions: 1024x768,1280x720, 1600x1200, 1920x1080,and1920x1200.
Pin Layout of the DVI-I connector (Dual-Link). (Female)
Connect the devices via VGAconvertingcable as shown below:
Connect withComponent Video (YPbPr)Source
Connect withComposite Video (C-VIDEO) Source
6
ModularMatrix Switcher 8x8 (withAudio)
Sleeve
()
Tip(+)
BNC Connector
4O-VG: Output cardwith amaximumof4VGAoutput signals and 4stereo audiooutputs.The output videosignalcomesfromthe4I-VG or other typesof input cards, and output audiosignalfrom the audioof the input signal.
2.2.3.4I-SD& 4O-SD
SDI signalcard. (Please check thespecificationfrom 5.2.3)Thiscard iscompatible with different SDI signal formats, including SD/HD/3G-SDI (adaptive)Everyport has loop output for local monitoring.
4O-SD79124: SDI output cardwithfour output SDI connectionincluding amirror out for each output.
The BNC connector isshown as the figurebelow.
7
ModularMatrix Switcher 8x8 (withAudio)
2.2.4.4I-HD-4K& 4O-HD-4K
4K HDMI signalcard. (Pleasecheck thespecification from 5.2.4)Supportshot-plug, HDMI 1.4&HDCP 1.4 compliance.Compatible with DVI signalandsupportsa high-definition HDMI source up to 4kx2kandis1080p3D compliance.Thecardalso providesa selectableauxiliary audioinputtoembed audio.
4I-HD79110: Input cardwith four4K HDMI with audioinputsignals. The input signalcanpass to output devicesthrough4O-HDor other typesof output cards.Audioselection ismade using RS232 commands.
Note:Whenmatchingwithoutput cardsthat donot support 4kx2k, set EDID resolutionto 1080p to enablea reliable output.
4O-HD79120: Output card withfour4K HDMI with audio output signals. Theoutputsignals from 4I-HD, or other kindsof input cards.HDCPcompliant status settable viaRS232 commands.
Pin layout of the HDMI connectors(female).
8
ModularMatrix Switcher 8x8 (withAudio)
No.
Signal Name
No.
Signal Name
1
TMDS Data 2+
20
SHELL
2
TMDS Data 2 Shield
19
Hot Plug Detect
3
TMDS Data 2-
18
+5V Power
4
TMDS Data 1+
17
Ground
5
TMDS Data 1 Shield
16
DDC Data
6
TMDS Data 1-
15
DDC Clock
7
TMDS Data 0+
14
No Connect
8
TMDS Data 0 Shield
13
CEC
9
TMDS Data 0-
12
TMDS Clock-
10
TMDS Clock+
11
TMDS Clock Shield
2.2.5.4I-UF& 4O-UF
4K optical signal card. (Please checkthespecification from 5.2.5)Supportshot-plug; High bandwidth: 10.2Gbps; compliant with HDMI 1.4, capableoftransmitting4K×2K& 1080P3D(max) signals; supportsmulti-modetransmissionupto300m and single mode transmissionup to 1km.
4I-UF: Input card with4opticalsinglemode input signals with acorrespondingindicatorthatilluminates green when thereisaninput signal. The input signal canpass toanyoutput device through 4O-UF or throughothertypesof output cards.
4O-UF: Output card withopticalsingle mode4output signals. Theoutput signalsfrom4I-UFor other typesof input cards.Thecorresponding indicator illuminates greenwhen there isanoutput signal.
HDBaseTLite(220’) twisted pair card (HDMI/DVI extender). (Please check thespecificationfrom 5.2.6)Cardssupport hot-plugand arecompatible withHDBT 1.0, HDMI1.4a, andHDCP1.4.Resolution rangesfrom 480p to 4kx2kand are1080p 3D compliant. Use these cardsto extend HDBT signal up to220’at 1080p or130’at 4kusing single Cat 5e cable. Cards also supportbi-directional RS232 transmissionandaudioextraction.
Note: Cards do not support PoE or PoC topower endpoint device.
4I-BT-4K79111: Input cardwithfour4KHDBaseTLite, RS232, andaudioconnections. Input signal can passto output device through4O-BT or pass through other kinds of output cards. (Use withTPHD402PT79039).
Note: Whenmatching with output cards that donot support 4kx2k, adjust the outputresolution to 1080p to enable reliableoutput.
4O-BT-4K79121: Output Input cardwithfour4KHDBaseT Lite, RS232, and audioconnections.Audioconnections provide audioextractionusing 3.5mmstereoconnector. Output signals from 4I-BT or other kinds of input cards.(Use withTPHD402PR 79040).
10
ModularMatrix Switcher 8x8 (withAudio)
TIA/EIAT568A
TIA/EIAT568B
Cablecolor
Cablecolor
1
green white
1
orange white
2
green
2
orange
3
orange white
3
green white
4
blue4blue
5
blue white
5
blue white
6
orange
6
green
7
brown white
7
brown white
8
brown
8
brown
Pin layout of the RJ45connectors:Two different connectionstandardscanbechosen; theconnectors ofsamecable
should usethesamestandard.
Notice: Cableconnectors MUST be metalandtheshielded layer of cable MUST beconnectedtotheconnector’smetalshellinordertoshare thegrounding.
If you pressbuttons“1”, “AV”, “2”, “”in that order, then“2”will be canceled.
THROUGH
Get straight I/Oconnection, e.g. input 1->output 1, input 2->output
2.
Format: “Input Channel”+”Through”
If you pressbuttons“ALL”, “THROUGH”in that order, thentheresult willbelikeinput 1output 1, input 2output 2, input 3output 3 …input 8output8.
Functional Buttons:
Other Functional Buttons:
14
ModularMatrix Switcher 8x8 (withAudio)
Input channelbuttons, including 1~10+
Menu buttons, including
functionbuttons
Output channelbuttons, including 1~10+
Input channelbuttons,
1~8 are available
Menu buttons, including
functionbuttons
Output channelbuttons,
1~8 are available
4.2.IRRemotecontrol
With theIR remote, TheModular Matrix Switcher 8x8 (withAudio)canbecontrolledremotely. Asthe functionbuttons on the IR remoteare thesame with the ones on thefront panel, the IR remote sharesthe same operationsand commandswiththe controlpanel. Pressthebuttonsunder below format:“Input Channel” +“Switch Mode” +“Output Channel”
including 1~10+, only
switching buttons and
switching buttons and
including 1~10+, only
4.3.RS232 Control
4.3.1.Connection of RS232 Communication Port
Usingthelistedprotocol, theModular Matrix Switcher can be controlledbya controlsystemviaEthernetoritsRS-232communication port.
This RS-232communication port is a female 9-D connector.The definition of itspinlayoutisshown inthe table below.
Figure 4-1Panel of the IR Remote
15
ModularMatrix Switcher 8x8 (withAudio)
Type
Command
Description
Commands for Main Unit
/*Type;
Inquire the models information.
/%Lock;
Lock the keyboardof the controlpanelon theMatrix.
/%Unlock;
Unlock the keyboardof the controlpanel on theMatrix.
/^Version;
Inquire the version of firmware
/:MessageOff;
Turn off the feedbackcommand from thecomport.Itwillonlyshowthe“switcher OK”.
/:MessageOn;
Turnon thefeedbackcommand from thecomport.
Undo.
To cancel the previous operation.
Demo.
Switchtothe“demo” mode, 1->1, 2->2, 3->3… andso on.
[x]All.
Transfer signalsfrom theinput channel [x] to alloutput channels
All#.
Transfer all input signals to the correspondingoutput channels respectively.
All$.
Switch off alltheoutput channels.
[x]#.
Transfer signalsfromtheinputchannel[x] totheoutput channel [x].
Transfer the videosignals from the input channel[x1] to the output channel[x2].
[x1]A[x2].
Transfer theaudiosignals from the input channel[x1] to the output channel[x2].
[x1]B[x2].
Transfer signalfromtheinput channel[x1] totheoutput channel [x2].
Status[x].
Inquire the input channel to the output channel[x].
Status.
Inquire the input channel to the output channels
one by one.
Save[Y].
Save the present operationtothe presetcommand [Y]. [Y] ranges from0 to 9.
Recall[Y].
Recall the preset command [Y].
Clear[Y].
Clear the preset command[Y].
PWON.
Work normally.
PWOFF.
Enter in standbymode.
HDCPON.
Turn on the HDCPoutput.
HDCPOFF.
Turn off the HDCP output.
/V00.
Inquire the version of backboard software.
UpgradeIntEDID[x].
Upgradebuilt-in EDID data.Supports6typesof EDID data(seeNote 6). When theswitcher getsthe command, it will show a message to sendEDID file(.binfile).
EDIDUpgrade[x].
Upgrade EDID dataof input ports
When theswitcher gets thecommand, it willshow a message to send EDID file (.bin file). Operations willbe canceled after 10seconds.
EDID/[x]/[y].
Set theEDID dataof input port [x] tobuilt-in EDID data of type [y].The value of [y] variesfrom 1~6.The EDID datatypes are sameasmentionedabove.
EDIDG[x].
Get EDID datafrom outputchannelX anddisplay thedata onserialport controlsoftware.[x]is the output port number.
EDIDMInit.
Recover the factory default EDID datafor everyinput channel.
17
ModularMatrix Switcher 8x8 (withAudio)
EDIDM[X]B[Y].
Manually EDID switching. Enableinput[Y]tolearnthe EDID dataof output[X].If there isproblemlearningthe EDID data, it willautomatically set thedefault EDID data for input [Y].
USER/[Y]/[X]:*****;
Custom command for signal cards, [Y]=I/O; [X]= port number; *****: User-definablecommand, e.g. 0623%
0911%.
Restore factorydefault.
Commands for Signal Cards
4I-VA
USER/I/[x]:0622%;
Set thesignal of input channel [x] to VGA.
USER/I/[x]:0623%;
Set thesignal of input channel [x] toYCBCR.
USER/I/[x]:0624%;
Set thesignal of input channel [x] to SVIDEO.
USER/I/[x]:0625%;
Set thesignal of input channel [x] to CVIDEO.
USER/I/[x]:0626%;
Set the resolutionof output [x] to1024x768@60Hz.
USER/I/[x]:0627%;
Set the resolutionof output [x] to1280X720@60Hz.
USER/I/[x]:0628%;
Set the resolutionof output [x] to1280X800@60Hz.
USER/I/[x]:0619%;
Set the resolutionof output [x] to1360X768@60Hz.
USER/I/[x]:0621%;
Set the resolutionof output [x] to1600X1200@60Hz.
USER/I/[x]:0629%;
Set the resolutionof output [x] to1920X1080@60Hz.
USER/I/[x]:0620%;
Set the resolutionof output [x] to1920X1200@60Hz.
USER/I/[x]:0617%;
Restore to factory default.
USER/I/[x]:0606%;
Auto-adjust VGA signal
USER/I/[x]:0698%;
Updatesoftware
4I-VG
USER/I/[x]:0698%;
Updatesoftware
USER/I/[x]:0622%;
Set thesignal of input channel [x] to VGA.
USER/I/[x]:0623%;
Set thesignal of input channel [x] toYCBCR.
USER/I/[x]:0624%;
Set thesignal of input channel [x] to SVIDEO.
USER/I/[x]:0625%;
Set thesignal of input channel [x] to CVIDEO.
18
ModularMatrix Switcher 8x8 (withAudio)
USER/I/[x]:0626%;
Set the resolutionof output [x] to1024x768@60Hz.
USER/I/[x]:0627%;
Set the resolutionof output [x] to1280X720@60Hz.
USER/I/[x]:0628%;
Set the resolutionof output [x] to1280X800@60Hz.
USER/I/[x]:0629%;
Set the resolutionof output [x] to1920X1080@60Hz.
4I-DS
USER/I/[x]:02xx%;
Set thebrightness of input [x]to xx, xx=00~99
USER/I/[x]:03xx%;
Set thecontrast of input [x]toxx, xx=00~99
USER/I/[x]:04xx%;
Set thesaturationof input [x]to xx, xx=00~99
USER/I/[x]:05xx%;
Set thesharpnessof input [x]to xx, xx=00~99
USER/I/[x]:0606%;
(For 4I-DS/ VA) Auto-adjust VGA input signal
USER/I/[x]:0607%;
Set picture’s color temperature
USER/I/[x]:0608%;
Configure image scale
USER/I/[x]:0614%;
Configure picture mode
USER/I/[x]:0617%;
Restore to factory default.
USER/I/[x]:0619%;
Set the resolutionof output[x]to1360x768, HD
USER/I/[x]:0626%;
Set the resolutionof output[x]to1024x768, XGA
USER/I/[x]:0627%;
Set the resolutionof output[x]to1280x720,720P
USER/I/[x]:0628%;
Set the resolutionof output[x]to1280x800,WXGA
USER/I/[x]:0629%;
Set the resolutionof output[x]to1920x1080,1080P
USER/I/[x]:0620%;
Set the resolutionof output[x]to1920x1200, WUXGA
USER/I/[x]:0621%;
Set the resolutionof output[x]to1600x1200, UXGA
USER/I/[x]:0698%;
Software update
USER/I/[x]:0686%;
Set theoutput signalof input [x]to HDMI
USER/I/[x]:0687%;
Set theoutput signalof input [x]to DVI
4O-DS
USER/O/[x]:0201%;
Set theinput source of output [x]toYPbPr
19
ModularMatrix Switcher 8x8 (withAudio)
USER/O/[x]:0202%;
Set theinput source of output [x]toVGA
USER/O/[x]:0203%;
Set theinput source of output [x]toC-VIDEO
USER/O/[x]:0804%;
Set the resolutionof input [x] to1280x720P@60Hz
USER/O/[x]:0813%;
Set the resolutionof input [x] to1280x1080P@60Hz
USER/O/[x]:0822%;
Set the resolutionof input [x] to800x600@60Hz
USER/O/[x]:0824%;
Set the resolutionof input [x] to1024x768@60Hz
USER/O/[x]:0826%;
Set the resolutionof input [x] to1280x1024@60Hz
USER/O/[x]:0837%;
Set the resolutionof input [x] to1920x1200@60Hz
USER/O/[x]:0106%;
Switch on the HDCP compliance of output [x]
USER/O/[x]:0107%;
Switch off the HDCPcompliance of output [x]
GetResolution[x].
Captureoutput resolution of output [x]
GetVGAPortMode[x].
Inquire the output statusof VGA port [x]
4I-UH/BT
AUDIO[X]I[Z].
Select audiosourcefrom audio inputsor AV signalinputs. [X] is the input port and [Z]is thevalue.Z = 0setsthe embedded audio input. Z = 1 setstheanalogaudio input.
Note:
1. Disconnect all the twistedpairsbefore sendingcommandEDIDUpgrade[X].
2. Inabovecommands, “[”and“]” aresymbolsforeasyreadinganddonotneedtobe typedin actual operation.
5、Switch on the detail feedback command from the COM port: /:MessageOn;
Itwill show the detailswitch information whenit switch. Example: whenswitch 1->2, itwillfeedback“AV01to02”.
6、Transfer signals froman input channel to corresponding output channel:
[x]#.
Example:“5#.”to transfer signals fromtheinput5 to the output5.
7、Switch off an output channel: [x]$.
Example:“5$.”to switch off the output 5.
8、Switch signal: [x1] B[x2].
Example:“1B2,3,5.” to transfer signalfromtheinput1 to the output No.2,3,5.
9、Inquire the input channel to the output channel [x]:Status[x].
Example:Send“Status2.”to inquiretheinput channel to theoutput2.
10
、Inquire the input channel to the output channels one by one: Status.
Example:“Status.”to inquire the input channel to the output channels one by one.
11、Save the present operation to the preset command [Y]: Save[Y].
Example:“Save7.”to save the present operation to the preset command No.7.
21
ModularMatrix Switcher 8x8 (withAudio)
12、Recall thepreset command [Y]: Recall[Y].
Example:“Recall5.”to recall the preset command No.5.
13、Clear the preset command [Y]: Clear[Y]. Example:“Clear5.”to clear the preset command No.5.
14、EDID management command:. EDIDM[X]B[Y].
Example:“EDIDM5B3.”toenableinput3 to learnthe EDID data of output5.
15、Command for signal cards: USER/[Y]/[X]*****.
Example:“USER/I/7:0623%;”to set theinput 7tosupport YPbPr signal, the card ispluggedin the secondinput slotof thematrix.
22
ModularMatrix Switcher 8x8 (withAudio)
Same IPas theswitcher
4.4.TCP/IPControl (Optional)
4.4.1.Control Modes
TCP/IP default settings: IPis192.168.0.178.The gateway is 192.168.0.1 andtheSerial Port is 4001.TheIPandGateway can bechanged asneeded. TheSerialPort cannot be changed.
Controlled bySinglePCConnect acomputer totheTP portof the Modular Matrix Switcher 16x16and set
thecomputer’sIPaddress and gatewayto thesame IP section asthedefault IPof the Modular Matrix Switcher 16x16(192.168.0.178).
Controlled by PC(s) in LAN
TheModular Matrix Switcher 8x8can be connected with a router to makea LAN withthe PC(s).Thisallows it tobecontrolled in a LAN. Ensure that the Modular MatrixSwitcher 16x16’sIPsectionisthe same with the router. Please connect asthefollowing figure for LAN control.
23
ModularMatrix Switcher 8x8 (withAudio)
Step1.Connect theTCP/IP port of theModular Matrix Switcher 8x8totheEthernet
port ofthePC withthetwistedpair.
Step2.Set the PC’s IPaddress and gateway to thesame IPsectionas theModular
Matrix Switcher 8x8. Take note ofthe PC’s original IP address and gateway.
Step3.Enter thehttp://192.168.0.178:100into your web browser. You will see the
LOGIN page.
Step4.Enter user name“admin”andpassword“admin”, thenpresstheEnterbutton.
(Do not usetheEnter key on your keyboard.)Thenyoucan enter theconfigurationpagetoconfiguretheIPport, includingtheIPreset,Serialreset,andpasswordresetasseen in thepicture below:
24
ModularMatrix Switcher 8x8 (withAudio)
Step5.Change IP/Serial Port
Change IPa)Select the tab“system info”, and you willbeable to change the IP.
b)PresstheApplybuttontosave your settings.The PC(s) in thisLAN
a)Select the tab“serialinfo”, andyou will then be able to change the serial
port.
b)Set theport number to 4001 (unique, other numbersare unavailable).c)PresstheApplybuttononpresent page tosave your settings.
Step6.Select the tab“reset device”, andyour settings will be loaded to theModular
Matrix Switcher 8x8 (withAudio).
25
ModularMatrix Switcher 8x8 (withAudio)
Control parts
Serialcontrolport
RS232, 9-female D connector
Configurations
2 = TX, 3 = RX, 5 =GND
Installation
Rack Mountable
Front panelcontrol
ButtonsOptions
TCP/IP control
General
Power Supply
100VAC ~ 240VAC, 50/60Hz
Power Consumption
60W(Max)Temperature
-10 ~ +40℃
Humidity
10% ~90%
Dimension(W*H*D)
483x88x320mm(2U high)
Weight
3Kg
Audio
AudioInput
8 stereo
AudioOutput
8 stereo
Input Connector
3.5 mmcaptive screwconnectors, 5 pole
Output Connector
3.5 mmcaptive screwconnectors, 5 pole
Input Impedance
>10KΩ
Output Impedance
50ΩAudioGeneral
FrequencyResponse
20Hz~20KHz, ±0.5dB
CMRR
>90dB@20Hz~20KHz
StereoChannelSeparation
>80dB@1KHz
THD + Noise
1% @ 1KHz, 0.3% @ 20 KHz at nominallevel
Audio Bitsper Sample
18 bits per channel, 2channels (L, R)
5.Specification
5.1.Main Unit
5.2.Changeable Cards
26
Input
Output
Input
4 DVI
Output
4 DVI
Input Connector
Female DB24+5
Output Connector
Female DB24+5
Input Level
T.M.D.S. 2.9V~3.3V
outputLevel
T.M.D.S.
2.9V~3.3V
Input Impedance
75Ω
Output Impedance
75Ω
General
Gain
0 dB
Bandwidth
340 MHz (10.2Gbit/s)
Video Signal
DVI,HDMI,VGA,C-VIDEO,YPbPr
SwitchingSpeed
200ns (Max.)
MaxTime-delay
5nS (±1nS)
Crosstalk
<-50dB@5MHz
EDID andDDC
Supports Extended Display Identification Data (EDID) and DisplayData Channel(DDC) datausing DVI and HDMI standards. EDID and DDC signalsare actively buffered
HDCP
Compliant with HDCP using DVI and HDMI 1.3 standards
Cannot control thedeviceby RS232 / IR remote /front panel buttons
The devicehasalreadybeenbroken.
Send it toauthorizeddealer for repairing.
If aproblem persists after following the above troubleshooting steps, seek further helpfromanauthorized dealer or technical support.
34
ModularMatrix Switcher 8x8 (withAudio)
7.After-salesService
If there appear to beissueswhenoperatingtheModular Matrix Switcher 8x8 (withAudio), pleasefirstrefer to this user manual. Any transport costsare borneby theusers duringthe warranty.
1)Product Limited Warranty:Wewarrantthat ourproductswillbefreefromdefectsin materials and workmanshipfor threeyears, startingfrom the first day youpurchasethis product (Thepurchase invoiceshall prevail).Proof of purchaseintheformof abillof saleor receiptedinvoicewhichisevidencethat the unit is within thewarranty period must be presented to obtain warrantyservice.
2)What thewarranty doesnot cover (servicing available for a fee):
Warranty expiration.Factory appliedserialnumber hasbeen alteredor removed from the product.Damage, deterioration,or malfunctioncaused by:
Normal wear and tear.Use of suppliesor partsnot meeting our specifications.No certificateor invoice as the proof of warranty.The product model shownon the warranty card does not match the model
of theproduct for repairs,orhasbeenaltered.
Damage caused by forcemajeure.Non-authorizedservicing.Any other causes whichdo notrelate toa product defect.
Delivery, installation,or labor charges for installation or setup of the product.
3)Technical Support:Emailorcallour support department. Pleaseprovidethefollowinginformationabout your case:
Product nameandpart number.A description of the problem
Remarks: For furtherquestions or concerns, pleaseseekhelp from your localdistributor.
35
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