Tektronix Phaser 240, Z240 - Phaser 240 Color Thermal Transfer Printer User Manual

User Manual

Phaserª 240
Color Printer

First printing February 1995
070-9238-00

Copyright

©

1995 by Tektronix, Inc., Wilsonville, Oregon. Printed in the United States of America.
All rights reserved. Contents of this publication may not be reproduced in any form without permission of
Tektronix, Inc.

This instrument, in whole or in part, may be protected by one or more U.S. or foreign patents or patent
applications. Information provided upon request from Tektronix, Inc., P.O. Box 1000, Wilsonville, Oregon
97070-1000.

If acquired subject to FAR or DFARS, the following shall apply:

■

Unpublished Ñ rights reserved under the copyright laws of the United States.

■

Restricted Rights Legend Ñ Use, duplication, or disclosures by the U.S. government is subject to restrictions
as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS

252.227-7013, or in subparagraph (c) (2) of the Commercial Computer Software Ð Restricted Rights clause at
FAR 52.227-19, as applicable. Tektronix, Inc., P.O. Box 1000, Wilsonville, Oregon 97070-1000.

Tektronix

¨

is a registered trademark of Tektronix, Inc. TekColorª and ColorCoatª are trademarks of

Tektronix, Inc. Phaserª is a trademark of Tektronix, Inc. for color printers and related products.

Adobeª and PostScriptª, and IntelliSellectª are trademarks of Adobe Systems, Incorporated which may be
registered in certain jurisdictions.

Timesª, Helveticaª and Palatinoª are trademarks of Linotype-Hell AG and/or its subsidiaries.

UNIX is a trademark of AT&T Bell Laboratories.

Windows is a trademark of Microsoft Corporation.

Novell¨NetWare¨ is a registered trademark of Novell, Inc.

PCL¨ is a registered trademark of Hewlett-Packard Corporation.

PANTONE

¨

*

Colors generated by the Phaser 240 Color Printer are four-color process simulations and may not
match PANTONE-identiÞed solid color standards. Use current PANTONE Color Reference Manuals for
accurate colors.

PANTONE Color simulations are only obtainable on these products when driven by qualiÞed Pantone-licensed
software packages. Contact Pantone, Inc. for a current list of qualiÞed licensees.

*

Pantone, Inc.Õs check-standard trademark for color reproduction and color reproduction materials.

© Pantone, Inc., 1988.

Other marks are trademarks or registered trademarks of the companies with which they are associated.

Phaserª 240 Warranty

Tektronix warrants that the Phaser 240 will be free from defects in materials and workmanship for a period of
one (1) year from the date of shipment. If the Phaser 240 proves defective during the respective warranty
period, Tektronix, at its option, will either repair the defective product without charge for parts and labor, or
provide a replacement in exchange for the defective product.

This warranty applies only to products returned to the designated Tektronix depot or the Tektronix authorized
representative from which the product was originally purchased. For products returned to other locations,
Customer will be assessed the applicable service charge. The above limitation shall not apply within the
European Economic Area, where products may be returned for warranty service to the nearest designated
service depot regardless of the place of purchase.

In order to obtain service under this warranty, Customer must provide the applicable ofÞce of Tektronix or its
authorized representative with notice of the defect before the expiration of the warranty period and make
suitable arrangements for the performance of service. Customer shall be responsible for packaging and
shipping the defective product to the service center designated by Tektronix or its representative, with shipping
charges prepaid. Tektronix or its representative shall pay for the return of the product to Customer. Customer
shall be responsible for paying any associated taxes or duties.

This warranty shall not apply to any defect, failure or damage caused by improper use or improper or
inadequate maintenance and care. Tektronix shall not be obligated to furnish service under this warranty:

a. to repair damage resulting from attempts by personnel other than Tektronix representatives to

install, repair or service the product;

b. to repair damage resulting from improper use or connection to incompatible equipment;

c. to repair any damage or malfunction caused by the use of non-Tektronix supplies or consumables;

d. to repair a product that has been modiÞed or integrated with other products when the effect of such

modiÞcation or integration increases the time or difÞculty of servicing the product; or

e. to repair damage or malfunction resulting from failure to perform user maintenance and cleaning at

the frequency and as prescribed in the user manual;

THE ABOVE WARRANTIES ARE GIVEN BY TEKTRONIX WITH RESPECT TO THIS PRODUCT IN LIEU OF
ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. TEKTRONIX AND ITS VENDORS DISCLAIM ANY
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
TEKTRONIX' RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUCTS IS THE SOLE AND
EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THIS WARRANTY. TEKTRONIX
AND ITS VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES IRRESPECTIVE OF WHETHER TEKTRONIX OR THE VENDOR HAS
ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.

Users safety summary

Terms in manual:

CAUTION Conditions that can result in damage to the product.
WARNING Conditions that can result in personal injury or loss of life.

Power source:

Do not apply more than 250 volts RMS between the supply conductors or between either supply
conductor and ground. Use only the speciÞed power cord and connector. Refer to a qualiÞed service technician
for changes to the cord or connector.

Operation of product:

Avoid electric shock by contacting a qualiÞed service technician to replace fuses inside the
product. Do not operate without the covers and panels properly installed. Do not operate in an atmosphere of
explosive gases.

Safety instructions:

Read all installation instructions carefully before you plug the product into a power source.

Terms on product:

CAUTION A personal injury hazard exists that may not be apparent. For example, a

panel may cover the hazardous area. Also applies to a hazard to property
including the product itself.

DANGER A personal injury hazard exists in the area where you see the sign.

Care of product:

Disconnect the power plug by pulling the plug, not the cord. Disconnect the power plug if the
power cord or plug is frayed or otherwise damaged, if you spill anything into the case, if product is exposed to
any excess moisture, if product is dropped or damaged, if you suspect that the product needs servicing or repair,
and whenever you clean the product.

Ground the product:

Plug the three-wire power cord (with grounding prong) into grounded AC outlets only. If

necessary, contact a licensed electrician to install a properly grounded outlet.

Symbols as marked on product:

DANGER high voltage:

Protective ground (earth) terminal:

Use caution. Refer to the manual(s) for information:

WARNING:

If the product loses the ground connection, usage of knobs and controls (and other conductive parts)

can cause an electrical shock. Electrical product may be hazardous if misused.

!

User Manual

v

Contents

1 Introduction

2 Getting Set Up

At a glance 2-1
Setting up the printer 2-2

What you get with your printer 2-2
Printer options 2-4
Installing the optional Lower Tray Assembly 2-5
Removing the packing material from inside the printer 2-7
Install the transfer roll 2-8

Adding paper or transparencies 2-9
Installing options 2-13
Connecting the printer 2-14

Printer ports 2-14

LocalTalk connection 2-15

Parallel connection 2-17

Ethernet connection 2-18

Connecting the power and turning on the printer 2-19
Installing a driver on your computer 2-23

Phaser 240 drivers and utilities diskettes 2-23

PC users 2-24

Macintosh users 2-28

Workstation users 2-33
Setting up PC ports (DOS) 2-34
Turning on and off the startup page 2-35
What next? 2-35

vi

Phaser 240 Color Printer

3 Printing

Which computer? 3-1
Printing from a PC (Windows) 3-2
Printing from a PC (DOS) 3-3
Printing from a Macintosh 3-4

Using the Phaser 240 driver 3-4
Using the Phaser 240 GX driver 3-5

Printing from a Unix or VMS workstation 3-6

Printing from specific applications 3-8

Margins and print area 3-9

Perforated paper and transparencies 3-9

Non-perforated plain paper 3-10
Using two paper trays 3-11
Selecting driver features 3-12
Print modes 3-12
Color corrections 3-13
Fonts 3-14

Resident typefaces (PostScript) 3-14

Resident typefaces (PCL5) 3-15

Downloading fonts 3-15

Installing Macintosh screen fonts 3-16
Printer languages: PostScript, HP-GL, PCL5 3-17

Enabling and disabling automatic language switching 3-17
Printing hints 3-18

Getting the largest printed picture 3-18

Why should I use perforated paper? 3-18

How long does it take to make a print? 3-18

User Manual

vii

4 Caring for Your Printer

Overview 4-1

Importance of cleaning 4-1
When to clean 4-2
Cleaning kit 4-3

Cleaning the printer (with every transfer roll change) 4-4

Cleaning the thermal head and transfer roll guide 4-4
Cleaning the paper-feed rollers 4-5
Cleaning the paper-pick rollers 4-6

Cleaning the printer (every 5,000 prints) 4-10

Cleaning the transfer roll sensor pad 4-10
Cleaning the drum 4-12
Cleaning the exit rollers 4-13

5 Supplies

Always use Tektronix supplies 5-1
Ordering information 5-1
Supplies kits 5-1
Using plain paper 5-2

ColorCoatª transfer roll 5-2
Use the correct paper tray for plain-paper printing 5-3
Plain-paper startup kit 5-3
Recommended paper types 5-4
Handling supplies 5-6

Removing a used transfer roll 5-7

viii

Phaser 240 Color Printer

6 Troubleshooting

Clearing transfer roll jams 6-1
Clearing paper jams 6-2
Problems and solutions 6-5

If you can't make a print 6-5

Media problems 6-8

Problems with image size and position 6-9

Print quality problems 6-10

Startup page prints even though it is disabled 6-12
Printing the configuration page 6-13
Whom to call for help 6-14

7 Front and Rear Panels

Front panel 7-1
Rear panel 7-3

Static Precautions 7-3

DIP switches inside rear panel door 7-4

A Technical Notes

Printer ports A-1

Parallel port A-1
Specifications A-3

B Expanding Your Printing System

Customizing your printer B-1
Upgrade kits B-2
Advantages of adding memory B-3
Phaser Print B-4
PhaserSym B-4

User Manual

ix

C Moving Your Printer

Changing the line voltage C-1
Repacking your printer C-2

D Regulatory Information

Index

x

Phaser 240 Color Printer

User Manual

1-1

Chapter

1

Introduction

The Tektronix Phaser 240 is a thermal-wax color printer that provides
superior quality A/Letter-size and A4-size color prints. The printer
provides color printing at speeds up to two pages per minute with
PANTONE Color-approved and TekColor imaging enhancements.

The Phaser 240 delivers 300 x 300 dots-per-inch (dpi) color resolution in its
default conÞguration. With a minimum of 8 Mbytes of additional memory
installed, a 600 x 300 dpi resolution printing mode gives you sharper, clearer
thermal-wax prints.

An optional Lower Tray Assembly is available for the printer; the optional
Lower Tray Assembly provides dual-tray printing capability. Printing from
two trays allows you to have paper and transparencies ready for printing at
all times without switching trays. You can also load the same media in both
trays.

The Phaser 240 printer provides vivid color on common laser paper, coated
thermal-transfer paper, and transparencies. A specially formulated transfer
roll gives prints on standard laser paper the brilliant color quality previously
available only with coated thermal-transfer papers.

By using Tektronix

perforated paper and transparencies, you can print full

A/Letter-size or A4-size images with ISO (International Standards
Organization) margins (5 mm; 0.2 in.).

1

Introduction

1-2

Phaser 240 Color Printer

The Phaser 240 printer works with Macintosh computers, IBM Personal
Computers and compatibles, and various workstations. You can print from
several computers at the same time because the printer supports
simultaneous input through parallel and LocalTalk ports. An optional
Ethernet interface provides Ethernet connectivity with EtherTalk and Novell
NetWare protocols. The TCP/IP protocol is also available by purchasing an
additional option.

The printer lets you make color prints from a variety of software
applications since it incorporates Adobe's PostScript Level 2 software. The
printer also accepts HP-GL (Hewlett-Packard Graphics Language) Þles and
monochrome PCL5 (Printer Command Language) Þles. The Phaser 240
printer interfaces automatically switch between all of the three supported
languages: PostScript, HP-GL, and PCL5.

The Phaser 240 has 17 resident PostScript fonts, upgradable to 39 fonts. The
printer accepts the following types of fonts:

■

Adobe Type 1

■

Adobe Type 3

■

TrueType

■

A variety of user-deÞned fonts

To order supplies such as paper, transparencies, or transfer rolls, refer to the
supplies information sheet that is shipped with the printer and contact your
local dealer or, in the U.S.A., call Tektronix at

1-800-835-6100 .

User Manual

2-1

Chapter

2

Getting Set Up

At a glance

To install your printer, perform the steps listed here. The following pages
provide detailed installation instructions. If you used the pictorial
installation instructions, you have already performed Steps 1 and 2. Begin
with Step 3; turn to ÒInstalling a driver on your computerÓ on page 2-23.

1.

Setting up the printer

Putting all the pieces together: unpacking the printer and
accessories, checking the inventory, removing the packing
material, installing the optional Lower Tray Assembly, loading the
transfer roll, loading the paper tray(s), setting the media switch for
paper or transparencies, and installing memory, font or Ethernet
options.

2.

Connecting the printer

Connecting all necessary cables and turning on the printer.

3.

Installing a driver on your computer

Using the Phaser 240 diskettes to install a driver on your computer
(Macintosh or Windows).

4.

Setting up computer ports

2

Getting Set Up

2-2

Phaser 240 Color Printer

Setting up the printer

What you get with your printer

1.

Paper tray(s)

2.

Sample transfer roll

3.

Power cord

4.

TekColor Care envelope (includes the registration card)

5.

Cleaning kit

6.

Phaser 240 Color Printer User Manual

7.

Supplies information sheet

8.

Transparencies

9.

Thermal-transfer paper

10.

Phaser 240 Drivers and Utilities Printing Reference

11.

Tektronix Phaser 240 drivers and utilities diskettes

Getting Set Up

2

User Manual

2-3

User

Manual

3

5

6

4

8

9

10

11

2

Transfer

Roll

Cleaning

Kit

Reference

Manual

1

Transparency

Sample

Paper

Sample

TekColor Care

9238-01

7

Supplies



2

Getting Set Up

2-4

Phaser 240 Color Printer

Printer options

1.

Lower Tray Assembly

2.

Ethernet SIMM

3.

Font SIMM (adds 22 fonts for a total of 39 fonts)

4.

Memory (add a single 4-, 8-, or 16-Mbyte SIMM)

5.

Network Utilities for Phaser Color Printers manual and diskettes

9238-02

5

2

3

4

Network

Manual

1

Getting Set Up

2

User Manual

2-5

Installing the optional Lower Tray Assembly

An optional Lower Tray Assembly is available for the Phaser 240 printer
(Tektronix order number 4681FTA). With the optional Lower Tray Assembly
installed, you can conÞgure the printer to be dual-media capable. For
example, you might want to load paper in one tray and transparency in the
other.

Note

The printer weighs about 18 kg (40 lbs.). Observe standard
precautions for lifting heavy objects.

Warning

The printer is not permanently attached to the Lower Tray
Assembly. Take care to move the printer and Lower Tray
Assembly together by using the slots on the sides of the Lower
Tray Assembly. Moving the printer incorrectly may damage it
and may cause personal injury.

2

Getting Set Up

2-6

Phaser 240 Color Printer

If you have a Lower Tray Assembly, install it by performing these steps:

1.

Place the printer on top of the Lower Tray Assembly.

2.

Make sure that the left and right alignment pins Þt in the holes in
the base of the printer.

3.

Plug the Lower Tray Assembly cable into the printer.

4.

To move the printer, use the slots on either side of the Lower Tray
Assembly. Observe standard precautions for lifting heavy objects.
To move the printer more than a few feet, it is easier to disconnect
the Lower Tray Assembly and move it separately from the printer.

Note

When using the printer with the optional Lower Tray Assembly
installed, make sure that the door covering the upper slot is closed.
You cannot print from the lower tray with the door open.

9238-03

1

2

3

1

...

..

...

.

SECOND
FEEDER

TEST

SWITCH

4

Getting Set Up

2

User Manual

2-7

Removing the packing material from inside the printer

1.

Remove the packing tape from the top and front covers.

2.

Press the button; open the top cover.

3.

Remove the shipping material from the sides of the drum. (Keep
all shipping material for storing or shipping the printer).

9238-04

2

3

2

Getting Set Up

2-8

Phaser 240 Color Printer

Install the transfer roll

Note

ColorCoatª transfer rolls are used with common laser paper and
perforated premium laser paper; Black and 3-Color transfer rolls
are used with Tektronix transparencies and thermal-transfer
paper.

With the top cover still open, install the transfer roll:

1.

Remove the transfer roll from the box. Remove the shipping foam
from the transfer roll. Remove the foam clip from the full end of
the roll.

2.

Hold the transfer roll so that the black band on the roll is on
your left.

3.

With the black band on the roll to your left, place the empty end of
the roll in the slots at the front of the printer.

4.

Place the full end of the roll in the slots at the back of the printer.

5.

Turn the full end of the roll to remove slack.

6.

Close the cover.

9238-05

3

2

4

5

Getting Set Up

2

User Manual

2-9

Adding paper or transparencies

Unpack the paper tray. Be sure to remove all adhesive tape.

Note

The printer uses a different paper tray for each paper size (Letter,
Letter-perforated, A4, A4-perforated). The trays are not
adjustable.

1.

If you are using a tray for perforated paper or transparencies, set
the selection switch on the tray (

1) for paper or transparencies.

Trays for non-perforated plain paper do not have this switch.

2.

Make sure that the metal plate is all the way down. If necessary,
push the metal plate down until it clicks into place. Do not
attempt to change the position of the vertical tab (3) at the back of
the paper tray.

TRANSPARENCY

PAPER

1

9238-06

23

9238-07

2

Getting Set Up

2-10

Phaser 240 Color Printer

3.

Fan the paper or transparencies.

4.

Load perforated paper or transparencies with the perforations
toward the front of the tray.

5.

Place paper or transparencies in the tray under the hooks. Load
transparencies with the Þlm side up. Load thermal-transfer paper
with the shiny side up (not applicable for laser paper).

9238-08

5

4

9238-09

Getting Set Up

2

User Manual

2-11

6.

If your printer has a single paper tray, push the paper tray into
the slot.

6

9238-10

2

Getting Set Up

2-12

Phaser 240 Color Printer

7.

If your printer has a Lower Tray Assembly:

a.

Install a tray in the lower slot.

b.

Open the door to install a tray in the upper slot.

9238-11

7a

7b

9238-12

Getting Set Up

2

User Manual

2-13

Installing options

When you order font, memory, or Ethernet options for the Phaser 240, they
are shipped in separate boxes. These options must be installed in the printer
before you make communication connections and power up the printer.
Follow the instructions included with each option to complete the
installation.

If you ordered the optional 22 fonts for your printer and you are using a
Macintosh computer, youÕll need to also install the screen fonts on the
computer. Refer to the Phaser 240 Drivers and Utilities Printing Reference for
more information.

2

Getting Set Up

2-14

Phaser 240 Color Printer

Connecting the printer

Printer ports

The Phaser 240 printer is shipped standard with the following data ports:

■ LocalTalk

■ Parallel

The Phaser 240 also has an Ethernet connector located on the rear panel. An
optional Ethernet interface SIMM must be installed to activate the connector.
The optional Ethernet interface provides Ethernet connectivity with
EtherTalk, Novell NetWare, and TCP/IP protocols.

All ports and network protocols are simultaneously active. The printer
accepts print jobs on a Þrst-come, Þrst-served basis.

Note

Always make connection to the printerÕs interface ports before
you turn on the printer.

Getting Set Up

2

User Manual

2-15

LocalTalk connection

You can make LocalTalk connections between the printer and a single
computer or on a LocalTalk network using a daisy-chain setup. If your
LocalTalk installation is complex, or if you need assistance, contact your
network system administrator.

LocalTalk connectors and cables are available through your dealer. This
illustration shows two commonly used types of LocalTalk connectors:

1.

Self-terminating connector

2.

Connector that requires an external terminator, depending on
your network conÞguration

Note

Depending on the type of LocalTalk cables you use and your
network conÞguration, you might need to use terminators at
certain points in the installation. Refer to the documentation for
your LocalTalk connectors and cables for details.

Note

LocalTalk is sometimes referred to as AppleTalk. LocalTalk refers
to the physical connection; AppleTalk is the protocol.

12 9238-13

2

Getting Set Up

2-16

Phaser 240 Color Printer

Connecting the printer to a single computer using LocalTalk

You can use LocalTalk connectors and cables to connect the printer directly
to your computer, without connecting it to any other network. Make sure
that the printer is turned off before making any LocalTalk connections.

1.

Connect the short cable of a LocalTalk connector to the printer's
LocalTalk port.

2.

Connect the short cable of another LocalTalk connector to your
computer's LocalTalk port.

3.

Connect a LocalTalk cable from the LocalTalk connector that you
have just attached to your computer to the printer's LocalTalk
connector.

For details on how to select the printer in the Chooser, change the printerÕs
name, or set the printerÕs zone, refer to the manual Phaser 240 Drivers and
Utilities Printing Reference. If you have no other connections to make, turn
immediately to ÒConnecting the power and turning on the printerÓ on
page 2-19.

3

2

1

LocalTalk¨

9238-14

Getting Set Up

2

User Manual

2-17

Parallel connection

1.

Connect a parallel interface cable to your computer and to the
printer's parallel port.

2.

If you have no other connections to make, turn immediately to
ÒConnecting the power and turning on the printerÓ on page 2-19.
After you turn on the printer and install a driver on your
computer, you may disable timeouts on your computer's parallel
port (see ÒSetting up PC ports (DOS)Ó on page 2-34).

9238-15

1

2

Getting Set Up

2-18

Phaser 240 Color Printer

Ethernet connection

Ethernet is a communication standard that supports very high speed data
transmission. Ethernet capability is provided by an optional Ethernet SIMM
that you must install before powering up the printer. For information on
installing the Ethernet SIMM, refer to the documentation that accompanies
the Ethernet option.

1.

Connect an Ethernet interface cable to the printer's Ethernet port.

Note

For complete information on installing the Phaser 240 printer on
Ethernet networks, refer to the Network Utilities for Phaser Color
Printers manual.

9238-16

1