Tektronix 840 schematic

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P H A S E R® 8 4 0 COLOR PRINTER

Advanced Features and Troubleshooting Manual

www.tek.com/Color_Printers/

Phaser

840 Color Printer

Advanced Features and Troubleshooting Manual

V4 April 1999 070-9103-00

Copyright © Tektronix, Inc. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc.

Tektronix

, Phaser of Tektronix, Inc. PhaserLink™, PhaserPort™, PhaserPrint™, PhaserSym™, PhaserTools™, TekSMART™, and the TekColor™ name are trademarks of Tektronix, Inc. TekColor Care

, PhaserShare

,ColorStix

, the TekColor

icon, and Made For Each Other

and RealSUPPORT

are registered trademarks

are service marks of Tektronix,

Inc.

Adobe Birch

, Acrobat

, Carta

, Acrobat

, Mythos

Reader, Illustrator

, Quake

, and Tekton

, PageMaker

are registered trademarks and Adobe Jenson™, Adobe Brilliant Screens™

, Photoshop

, and PostScript

, ATM

, Adobe Garamond

technology, and IntelliSelect™ are trademarks of Adobe Systems Incorporated or its subsidiaries which may be registered in certain jurisdictions.

Apple Geneva

, LaserWriter

, Monaco

, LocalTalk

, and New York

, Macintosh

are registered trademarks, and QuickDraw™ is a trademark of Apple Computer

, Mac

OS, AppleTalk

TrueType2

, Apple Chancery

, Chicago

Incorporated.

Marigold™ and Oxford™ are trademarks of AlphaOmega Typography.

Avery™ is a trademark of Avery Dennison Corporation.

FTP

Software is a registered trademark of FTP Software, Incorporated.

PCL

and HP-GL

are registered trademarks of Hewlett-Packard Corporation.

Hoeﬂer Text was designed by the Hoeﬂer Type Foundry.

ITC Avant Guard Gothic ITC Zapf Dingbats

are registered trademarks of International Typeface Corporation.

, ITC Bookman

, ITC Lubalin Graph

, ITC Mona Lisa

, ITC Symbol

, ITC Zapf Chancery

, and

Bernhard Modern™, Clarendon™, Coronet™, Helvetica™, New Century Schoolbook™, Optima™, Palatino™, Stempel Garamond™, Times™, and Univers™ are trademarks of Linotype-Hell AG and/or its subsidiaries.

MS-DOS

and Windows

Wingdings™ in TrueType

are registered trademarks of Microsoft Corporation.

format is a product of Microsoft Corporation. WingDings is a trademark of Microsoft

Corporation and TrueType is a registered trademark of Apple Computer, Inc.

Albertus™, Arial™, Gill Sans™, Joanna™, and Times New Roman™ are trademarks of Monotype Corporation.

Antique Olive

is a registered trademark of M. Olive.

Eurostile™ is a trademark of Nebiolo.

Novell

Sun

and NetWare

, Sun Microsystems

Incorporated.SPARC

are registered trademarks of Novell, Incorporated.

, and Sun Microsystems Computer Corporation

is a registered trademark of SPARC International, Incorporated. SPARCstation™ is a trademark of

are registered trademarks of Sun Microsystems,

SPARC International, Incorporated, licensed exclusively to Sun Microsystems, Incorporated.

Ethernet

UNIX

is a registered trademark of Xerox Corporation.

is a registered trademark in the US and other countries, licensed exclusively through X/Open Company Limited.

Other marks are trademarks or registered trademarks of the companies with which they are associated.

PANTONE

Colors generated by the Phaser 840 Color Printer are four- and/or three-color process simulations and may not match PANTONE-identiﬁed solid color standards. Use current PANTONE Color Reference Manuals for accurate colors.

PANTONE Color simulations are only obtainable on this product when driven by qualiﬁed Pantone-licensed software packages. Contact Pantone, Inc. for a current list of qualiﬁed licensees.

All trademarks noted herein are either the property of Tektronix, Inc., Pantone, Inc., or their respective companies.

Phaser

840 Printer Warranty

Tektronix warrants that the Phaser 840 Printer will be free from defects in materials and workmanship for a period of one

(1) year from the date of shipment. If this product proves defective during the warranty period, Tektronix, at its option, will

either repair the defective product on site or by means of telephone support, without charge for parts and labor, or provide a replacement in exchange for the defective product.

Under this product warranty, Customer must notify Tektronix or its authorized representative of the defect before the expiration of the warranty period and if instructed by Tektronix make suitable arrangements for repair. Tektronix or its authorized representative will provide warranty repair during the warranty period at Customer’s site, if required, without charge within the United States or outside the United States if the product is located in a customary on site service area. Outside the United States, a description of the customary on-site service area may be obtained from the local Tektronix Subsidiary or Authorized Tektronix Distributor.

The

Maintenance Kit

in this product will be free from defects in materials and workmanship for a period of (a) ninety (90) days from the date of installation, but not more than one (1) year from date of shipment; or (b) six (6) months where longer periods are required by law. Under this warranty, Customer must notify Tektronix or its authorized representative of the defect before the expiration of the warranty period. Tektronix or its representative will ship a replacement kit, at Tektronix expense, to replace the defective kit. Customer shall be responsible for paying any associated taxes or duties. Tektronix may require that the kit be returned to the designated Tektronix depot or the Tektronix authorized representative from which the kit was originally purchased.

This warranty shall not apply to any defect, failure or damage caused by improper use or improper or inadequate maintenance and care. Tektronix shall not be obligated to furnish service under this warranty:

to repair damage resulting from attempts by personnel other than Tektronix representatives to install, repair or service the product;

to repair damage resulting from improper use or connection to incompatible equipment;

to repair any damage or malfunction caused by the use of non-Tektronix Phaser 840 printer supplies or consumables;

to repair a product that has been modiﬁed or integrated with other products when the effect of such modiﬁcation or integration increases the time or difﬁculty of servicing the product;

to repair damage or malfunction resulting from failure to perform user maintenance and cleaning at the frequency and as prescribed in the user manual; or

to repair this product after the limit of its duty cycle of 65,000 pages per month have been reached. All service thereafter shall be billed on a time and material basis.

to repair or replace Maintenance Kits that have been used beyond their stated capacities.

ABOVE

PROVIDED

INDIRECT

WARRANTIES

IMPLIED

PURPOSE

SPECIAL

THE EXPRESS PARTICULAR REMEDY ANY ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.

TEKTRONIX

THE

INCIDENTAL

ARE

GIVEN

CUSTOMER

TEKTRONIX

AND

ITS

VENDORS

’

RESPONSIBILITY

FOR

BREACH

CONSEQUENTIAL

WITH

RESPECT

DISCLAIM

REPAIR

THIS

DAMAGES

ANY

IMPLIED

REPLACE

WARRANTY

THIS

PRODUCT WARRANTIES

DEFECTIVE

TEKTRONIX

IRRESPECTIVE OF WHETHER TEKTRONIX OR THE VENDOR HAS

LIEU

MERCHANTABILITY

PRODUCTS

AND

ITS

VENDORS

ANY

* Maintenance Kit in this product is, speciﬁcally, maintenance roller and maintenance counter.

OTHER

THE

WARRANTIES

SOLE

WILL

NOT

AND

FITNESS

EXCLUSIVE

LIABLE

FOR

User safety summary

Terms in manual:

Power sour ce:

or ground. Use only the speciﬁed power cord and connector. Refer to a qualiﬁed service technician for changes to the cord or connector.

Operation of product:

Do not operate without the covers and panels properly installed. Do not operate in an atmosphere of explosive gases.

Safety instructions: Terms on product:

Care of product:

or plug is frayed or otherwise damaged, if you spill anything into the case, if product is exposed to any excess moisture, if product is dropped or damaged, if you suspect that the product needs servicing or repair, and whenever you clean the product.

Ground the product:

contact a licensed electrician to install a properly grounded outlet.

CAUTION Conditions that can result in damage to the product. WARNING Conditions that can result in personal injury or loss of life.

Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor

Avoid electric shock by contacting a qualiﬁed service technician to replace fuses inside the product.

Read all installation instructions carefully before you plug the product into a power source.

CAUTION A personal injury hazard exists that may not be apparent. For example, a

panel may cover the hazardous area. Also applies to a hazard to property including the product itself.

DANGER A personal injury hazard exists in the area where you see the sign.

Disconnect the power plug by pulling the plug, not the cord. Disconnect the power plug if the power cord

Plug the three-wire power cord (with grounding prong) into grounded AC outlets only. If necessary,

Symbols as marked on product:

DANGER high voltage: Protective ground (earth) terminal:

Hot surface on or in the printer. Use caution to avoid personal injury:

WARNING:

If the product loses the ground connection, usage of knobs and controls (and other conductive parts) can cause an electrical shock. Electrical product may be hazardous if misused.

For your protection, do not defeat any interlocks.

Use caution. Refer to the manual(s) for information:

1 Color Printer Resources

Printed and online books 2 Tektronix World Wide Web sites 4

2 Advanced Print Features

All about media 7

Margins and print area 13 Media hints 14

Loading media trays 14

Loading paper 14 Loading Phaser 840 printer transparencies 16 Loading labels 17

Using the Manual Feed Slot 19

Loading media in the Manual Feed Slot for single-sided printing 20

Automatic duplex printing 24

Setting duplex printing in the print driver 24 Loading pre-printed paper for duplex printing 26

Using fonts 27

Resident typefaces (PostScript) 27 Resident typefaces (PCL5C) 27 Downloading fonts 27

Printing a list of resident fonts 29 Using Quick Collate 30 Previewing with Check Print 31 Using Image Smoothing 33 Automatic tray switching 33 Using Slip Sheets 34 Front Panel Intensity 35 Intelligent Ready mode 35 PhaserPrint Plug-in for Photoshop 36

Installing the plug-in: Macintosh 36

Installing the plug-in: Windows 36

Using the plug-in 37

Selecting options in the PhaserPrint dialog box 38

3 Consumables

User-replaceable consumables 47

When to replace consumables 47

Consumable life information 48

Advanced Features and Troubleshooting Manual

4 Troubleshooting

On-line support 49 Customer Support Centers 50 Getting information by fax 51 Diagnostic tools 52 Symptoms and solutions 53 Media jams and misfeeds 57

Preventing media jams 57 Clearing a media jam 58

Cleaning the printer 59

If the printer has frequent media jams 59 Ink smears 59 Light stripes on prints 60 The Cleaning Page 62 Cleaning supplies 63 Using isopropyl alcohol 63 Cleaning for oily streaks 64 Cleaning for ink smears and jams: internal paper path 65 Cleaning for ink smears and jams: paper-feed rollers 66 Cleaning for ink smears: paper-exit path 69 Cleaning for media tray jams 71 Cleaning for lower tray jams: paper-feed rollers 74

5 Printer Management

PhaserLink™ software 75 Usage Profile 76 Enabling and disabling the Startup Page 78 Changing the Energy Star timeout 79 Protected mode for the front panel menu 80

Job Accounting 80

6 Using Color

Print-quality modes 81 Color corrections 82 Printing the Color Sampler Charts 83

Overview 83 Printing a color sampler chart from the front panel 85 Printing samplers from a Macintosh 86 Printing samplers from a PC 88 Printing the desired color from an application 89

PANTONE Color Files 90

Methods of printing PANTONE Colors 90 Installing the PANTONE Color files 91 Printing the PANTONE Color Chart 91

Phaser 840 Color Printer

7 Using Printer Utilities

Using the files on the printer’s CD-ROM 95

Downloading files from a Macintosh 95

Using the Apple Printer Utility to perform other tasks 97

Downloading files from a PC 98

Downloading files from the Tektronix World Wide Web site 100

Downloading files from the Tektronix ftp server 101

8 Connecting Scanners and Hard Drives

SCSI device overview 103 Connecting SCSI devices 104

Required items 104

Connection overview 104

Connecting one SCSI device 105 Connecting multiple SCSI devices 106 Initializing a formatted SCSI device 107

Macintosh users 107

PC and workstation users 107 Enabling and disabling Sys/Start Job execution 108

Using the front panel 108

Using a Macintosh utility file 108

Using PC utility file 109 Connecting an IDE hard disk drive 109

Required Items 109

Static Electricity Precautions 109

Tools required 109

Installing the IDE hard disk drive 110

Configuring the printer driver 113

9 Using Your Printer with a Scanner

Overview 115 Making copies 116

Copying a single page 116

Copying multiple pages with an Auto-Document Feeder 117 Using the front panel Copier Menu 118

Copier Menu 119 Placing and scaling images 120

Copying at 100% scale 120

Copying to fit full-bleed images 121

Scaling images using Zoom 122

Scaling images using Scan Area 122

Advanced Features and Troubleshooting Manual

iii

10 Regulatory Information and Specifications

Canadian EMC (Electromagnetic Compatibility) regulatory standards 123 Declaration of conformity 124 FCC Class B device 125 Material Safety Data Sheets 126

MSDS for Silicone Oil 127

MSDS for Ink Sticks 129

MSDS for CleanTex Alcopad 131 Specifications 134

Index

Phaser 840 Color Printer

Chapter

Color Printer Resources

Tektronix offers the following suite of books, web sites, and software tools to help you get the fullest (and most colorful) use from your printer. The books and software tools are all located on the printer’s CD-ROM.

Advanced Features and Troubleshooting Manual

Color Printer Resources

Printed and online books

Setup Guide

■ Printed book is shipped with your printer.

■ Online book is included on the printer’s CD-ROM in PDF (Acrobat)

format.

■ Topics:

■ Unpacking

■ Setting up

■ Installing printer software

User Guide

■ Printed book is shipped with your printer.

■ Online book is included on the printer’s CD-ROM in PDF (Acrobat) and

HTML formats.

■ Topics:

■ Loading media

■ Duplex printing

■ Consumables information

■ Troubleshooting print quality

■ Front panel tutorial

PhaserShare Networking Setup Guide

■ Printed book is shipped with your printer.

■ Online book is included on the printer’s CD-ROM in PDF (Acrobat)

format.

■ Topics:

■ Connecting your printer to a network:

■ Novell NetWare

■ Ethernet

■ TCP/IP

■ Token Ring

■ AppleTalk

Phaser 840 Color Printer

Color Printer Resources

Advanced Features and Troubleshooting Manual

■ Online book is included on the printer’s CD-ROM in PDF (Acrobat) and

HTML formats.

■ Order a printed copy: order number 070-9103-00.

■ Topics:

■ All about media

■ Using color

■ Advanced troubleshooting

■ Connecting hard disk drives and scanners

■ Using a scanner with your printer

PhaserShare Networking Manual

■ Online book is included on the printer’s CD-ROM in PDF (Acrobat) and

HTML formats.

■ Order a printed copy: order number 071-0180-01.

■ Topics:

■ System administration:

■ Setting printer parameters

■ Printer status

■ Printer management:

■ Usage Proﬁle reports

■ PhaserLink Printer Management software

Advanced Features and Troubleshooting Manual

Color Printer Resources

T ektronix W orld Wide Web sites

Tektronix home page

What it includes Where to ﬁnd it

■ Product and supplies

information

■ Downloading printer drivers

■ Finding your local reseller

PhaserLink Printer Management software

What it includes Where to ﬁnd it

Printer administration and support tool using World Wide Web technology

■ Status of print jobs

■ Tracking printer usage

■ Conﬁgure printer settings

■ Routine troubleshooting

■ Set security for

password-protected features

www.tek.com/Color_Printers/

www.tek.com/Color_Printers/ products/phaserlink.html

Enter your printer’s TCP/IP address in your web browser

Phaser 840 Color Printer

TekSMART™ Knowledge Base

What it includes Where to ﬁnd it

Color Printer Resources

Color Connection

■ Extensive technical

www2.tek.com/merlin/tko

troubleshooting library

■ Easy search function

What it includes Where to ﬁnd it

Link to the world of

www.colorconnection.tektronix.com

Tektronix color:

■ Color education

■ Printing ideas

■ Personalized email

subscription

■ colorize.com

Advanced Features and Troubleshooting Manual

Chapter

Advanced Print Features

All about media

Standard Paper/Transparency Tray

Tray sizes: 436-0330-00 A/Letter 436-0332-00 A4

9103-26

Paper

200-sheet approximate capacity

■ Bond or equivalent, 60 - 120 g/m

■ Cover stock up to 176 g/m

■ Coated papers, single-sided printing only

■ Short-grained paper, 105 g/m

Ordering Information

Tektronix Premium Paper 90 g/m2, 24 lb. bond 500 sheets per package

016-1368-00 A/Letter

016-1369-00 A4

, 16 - 32 lb.

, 65 lb., single-sided printing only

, 28 lb. bond or higher

Advanced Features and Troubleshooting Manual

Advanced Print Features

Tranparencies

50-sheet capacity

N O T

Use only Phaser 840 printer transparencies; they have been specially f ormulated for this printer.

Ordering Information

Phaser 840 Printer Premium Transparencies 50 sheets per package

016-1724-00 A/Letter

016-1725-00 A4

Phaser 840 Printer Standard Transparencies 50 sheets per package

016-1720-00 A/Letter

016-1721-00 A4

Labels

50-sheet capacity

N O T

Use laser-quality labels.

Recommended labels

Avery™ White Laser Labels, for example:

US: 5160, 5960

Metric: L7162

Phaser 840 Color Printer

Advanced Print Features

High-Capacity T ransparency/Label T ray

Tray sizes: 436-0336-00 A/Letter 436-0338-00 A4

9103-26

T ranparencies

175-sheet capacity

N O T

Use only Phaser 840 printer transparencies; they have been specially f ormulated for this printer.

Ordering Information

Phaser 840 Printer Premium Transparencies 50 sheets per package

016-1724-00 A/Letter

016-1725-00 A4

Phaser 840 Printer Standard Transparencies 50 sheets per package

016-1720-00 A/Letter

016-1721-00 A4

Labels

100-sheet capacity

N O T

Use laser-quality labels.

Recommended labels

Avery™ White Laser Labels, for example:

US: 5160, 5960

Metric: L7162

Advanced Features and Troubleshooting Manual

Advanced Print Features

High-Capacity Paper Tray Assembly

Paper

500-sheet approximate capacity

■ Bond or equivalent, 60 - 120 g/m

, 16 - 32 lb.

Tray sizes: Z840LTA-00 A/Letter Z840LTA-01 A4

9103-27

Ordering Information

Tektronix Premium Paper 90 g/m2, 24 lb. bond 500 sheets per package

016-1368-00 A/Letter

016-1369-00 A4

Phaser 840 Color Printer

Advanced Print Features

Manual Feed Slot

9102-03

Media Sizes

■ A/Letter

■ A4

■ Envelopes (refer to page 13 for supported envelope sizes)

Tray capacity

■ 1 sheet

Media Types

Paper

■ Bond or equivalent, 60 - 120 g/m

■ Cover stock up to 216 g/m

■ Index stock up to 216 g/m

■ Coated papers, single-sided printing only

■ Short-grained paper, 105 g/m

Ordering Information

Tektronix Premium Paper 90 g/m2, 24 lb. bond 500 sheets per package

016-1368-00 A/Letter

016-1369-00 A4

, 16 - 32 lb.

, 80 lb., single-sided printing only

, 110 lb., single-sided printing only

, 28 lb. or higher

Advanced Features and Troubleshooting Manual

Advanced Print Features

Phaser 840 printer transparencies

N O T

Use only Phaser 840 printer transparencies; they have been specially formulated for this printer.

Ordering Information

Phaser 840 Printer Premium Transparencies 50 sheets per package

016-1724-00 A/Letter

016-1725-00 A4

Phaser 840 Printer Standard Transparencies 50 sheets per package

016-1720-00 A/Letter

016-1721-00 A4

Labels

N O T

Always use full-sheet peel-off labels.

■ Recommended Avery™ White Laser Labels, for example:

US: 5160, 5960

Metric: L7162

Envelopes

■ #10 (US)

■ #6

■ C5

■ DL

■ Choukei 3 Gou

■ Choukei 4 Gou

⁄

(US)

Phaser 840 Color Printer

Margins and print area

The image area of a print is a bit smaller than the media size. You may need to adjust the page margins in your application software to match the print area.

N O T

To assure the correct page margins, use the drivers supplied on the printer’s CD-ROM.

Supported media sizes selected in drivers and front panel

Media Page size Print area Top Bottom Left Right

Letter

Envelopes

■ US #10

■ US #6

■ C5

■ DL

■ Choukei 3 Gou

■ Choukei 4 Gou

Advanced Print Features

Margins

8.5 x 11 in. 8.112 x 10.612 in. .2 in. .2 in. .2 in. .2 in. 210 x 297 mm 200 x 283 mm 5 mm 5 mm 5 mm 5 mm

4.13 x 9.5 in. 3.2 x 9.24 in. .2 in. .8 in. .2 in. .2 in.

⁄

3.65 x 6.5 in. 3.2 x 6.2 in. .2 in. .28 in. .2 in. .2 in. 162 x 229 mm 80 x 219 mm 5 mm 77 mm 5 mm 5 mm 110 x 220 mm 80 x 210 mm 5 mm 25 mm 5 mm 5 mm 120 x 235 mm 80 x 225 mm 5 mm 35 mm 5 mm 5 mm 90 x 205 mm 80 x 195 mm 5 mm 5 mm 5 mm 5 mm

N O T E

Never use envelopes with an end ﬂap, or with windows or metal clasps; they will damage the printer. Only use the recommended envelope sizes. Envelopes must always be printed with the

ﬂap face-up

9102-04

Advanced Features and Troubleshooting Manual

Advanced Print Features

Media hints

■ When printing a large number of paper sheets or transparencies, use the

media-speciﬁc trays for best reliability.

■ When you select a media tray by location (Upper, Middle, Lower), the

printer feeds from that tray.

■ Always keep media in a sealed package to avoid the effects of moisture

which can affect feed reliability.

■ Always use the Manual Feed Slot for heavy media and envelopes.

■ Always fan the media before inserting it in the media tray.

Loading media trays

Loading paper

Remove the media tray from the printer.

Fan the paper to help separate the sheets.

Use the tray’s maximum-capacity label to determine how much paper to load.

Paper

Transparency

Load the paper with the side to be printed face-up for single-sided

Paper

Transparency

0389-39

printing.

N O T E

Refer to “Loading pre-printed paper for duplex printing” on page 25 for information about loading paper when duplex printing.

Phaser 840 Color Printer

Advanced Print Features

Transparency

Paper

Place the media snugly against the front left wall of the tray.

Set the indicator switch on the right side of the tray to Paper.

0389-15

Insert the tray into the printer.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Loading Phaser 840 printer transparencies

C A U T I O N

Handle transparencies by the edges and with both hands to avoid ﬁngerprints and creases, which can result in poor print quality.

Remove the media tray from the printer.

Fan the transparencies.

Use the tray’s maximum-capacity label to determine how many transparencies to load.

Paper

Transparency

Place Phaser 840 printer transparencies in the tray so that the notched

Paper

Transparency

0389-39

corner is in the right rear corner of the tray. Make sure that the transparencies ﬁt snugly against the front left wall of the tray.

9103-31

Phaser 840 Color Printer

Advanced Print Features

Transparency

Paper

Transparency

Paper

Transparency

Label

Set the indicator switch on the right side of the tray to Transparency.

0389-17

Loading labels

Insert the tray into the printer.

Using the media indicator switch

■ For the best printing reliability, always set the indicator switch to

Transparency

■ Always load transparencies in the tray with the notched corner in the right

rear corner of the tray.

O T E

Make sure that duplex printing is disabled in the printer driver.

Remove the media tray from the printer.

Fan the labels to help separate the sheets.

Load the labels with the side to be printed face-up, and place the label sheets snugly against the front left wall of the tray.

Set the indicator switch on the right side of the tray.

T ray Capacity Indicator Setting

Paper/Transparency tray 50 sheets

when printing on transparencies.

High-Capacity Paper/Transparency tray 100 sheets

Insert the tray into the printer.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Using the Manual Feed Slot

The Manual Feed Slot is the only location for loading envelopes, and serves as another location for loading A - or A4 - size media.

■ Load a single sheet at a time.

■ Use the Manual Feed Slot to print on standard and heavy media.

Standard media

■ Paper

■ Phaser 840 printer transparencies

Specialty media

■ Cover / Index stock

■ Avery™ White Laser Labels

Envelopes

■ #10 (US)

■ #6

■ DL

■ C5

■ Choukei 3 Gou

■ Choukei 4 Gou

⁄

(US)

N O T E

Never use envelopes with an end ﬂap, or with windows or metal clasps; they will damage the printer. Only use the recommended envelope sizes. Envelopes must always be placed with the

ﬂap face-up

9102-54

Phaser 840 Color Printer

Advanced Print Features

Loading media in the Manual Feed Slot for single-sided printing

N O T

For details on loading pre-printed paper for automatic duplex printing, refer to page 25.

In a supported printer driver, select Manual Feed Paper.

To send the job to the printer, click Print.

Open the printer’s manual feed cover and adjust the guide for your paper size.

When the printer’s front panel reads Waiting for paper, use both hands to insert one sheet of media until it stops.

Wait for the front panel’s prompt before inserting additional sheets.

Letterhead

In a supported printer driver, select Manual Feed Paper.

To send the job to the printer, click Print.

Open the printer’s manual feed cover and adjust the guide for your paper size.

When the printer’s front panel reads Waiting for paper, insert one sheet of letterhead until it stops:

Insert the letterhead paper with the side to be printed face-down, with the top of the page entering the printer ﬁrst.

1234

9103-34

Wait for the front panel’s prompt before inserting additional sheets.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Transparencies

In a supported printer driver, select Manual Feed Transparency.

To send the job to the printer, click Print.

Open the printer’s manual feed cover and adjust the guide for your transparency size.

When the printer’s front panel reads Waiting for transparency, use both hands to insert one transparency until it stops:

Insert the transparency with the notched corner to the right and entering the printer last.

9103-35

Wait for the front panel’s prompt before inserting additional sheets.

Envelopes

This printer should be used for occasional envelope printing only. Do not print envelopes in high volumes.

C A U T I O

■ Keep unused envelopes in their packaging to avoid the effects of moisture,

■ Use the recommended envelope sizes.

■ Single-sided printing only.

■ No end ﬂaps.

■ No windows or metal clasps.

■ No exposed gummed surfaces.

To avoid media jams and damage to the printer components, make sure that you follow the guidelines listed here.

which can affect feed reliability.

Phaser 840 Color Printer

Advanced Print Features

In your application, create a document matching the measurements of the envelope. Refer to “Margins and print area” on page 13 for dimensions.

From your application, make these selections:

■ Set the orientation to Landscape.

■ Select the envelope size.

■ Select Manual Feed Paper as the paper source.

■ If your application has a tool for creating envelopes, select the feed

method that matches the illustration in Step 4.

Send the job to the printer.

When the printer’s front panel reads Waiting for manual feed. Insert one envelope, insert one envelope until it stops:

Insert one envelope with the short end of the envelope entering the printer ﬁrst, and with the ﬂap side face-up and aligned with the left side of the manual feed slot.

9102-54

9103-33

Envelope printing hints

■ For Macintosh users: If the envelope address prints upside-down, to

correct, select Page Setup; select Landscape and Envelope size. In Page Setup’s PostScript Options select Flip Horizontal and Flip Vertical. From the Print dialog window, select Manual Paper Feed.

■ Many applications include a tool for creating an envelope document. For

example, Microsoft Word includes an Envelopes and Labels feature under the Tools menu. Make sure that you select Face Down; select the feed method icon showing the ﬂap entering to the left, and select Clockwise Rotation.

If the envelope addressing prints upside-down in Microsoft WORD, from the Tools menu select the Envelope and Labels item. After clicking the Feed button, select Face Down, Clockwise Rotation, Left Flap (the right icon), and Use Envelope Feeder. In the Envelope Page Setup dialog, select Landscape, Flip Horizontal and Flip Vertical. From the Print dialog window, select Manual Feed.

■ Check the Tektronix web site for any application- or platform-speciﬁc

information for printing envelopes on this printer.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Labels

C A U T I O

■ Tektronix recommends using Avery™ White Laser Labels, for example:

■ Each label is at least 25 x 67 mm or 1 x 2.625 in. in size. Smaller labels may

To avoid media jams and damage to the printer components, make sure that you follow these guidelines.

■ A/Letter: 5160, 5960

■ A4: L7162

peel off and damage printer components.

■ If any of the labels on a sheet are missing, do not use that sheet; it may

damage the printer.

■ Use full-sheet peel-off labels.

■ Make sure that the duplex printing option is disabled in the printer driver.

■ Do not store labels in high-humidity environments. Labels stored under

such conditions will jam in the printer.

Refer to your application’s manual for information on page orientation and page margins.

If your application has a setting for Avery™ labels, use it as a template. Otherwise, set margins and spacing according to the guidelines in the instruction sheets that are included with the labels.

In a supported printer driver, select Manual Feed Paper. Make sure that the duplex printing option is disabled.

To send the job to the printer, click Print.

Open the printer’s manual feed cover and adjust the guide for your paper size.

When the printer’s front panel reads Waiting for paper, use both hands to insert one sheet of media until it stops:

Insert the label sheet with the side to be printed face-down.

9103-36

Wait for the front panel’s prompt before inserting additional sheets.

Phaser 840 Color Printer

Automatic duplex printing

This printer can automatically print double-sided (duplex) copies. When a double-sided print job is sent to the printer, the printer will print the second side (back side) and then print the ﬁrst side (front side). During this process, the paper will partially exit the printer. To avoid media jams, wait until the paper has completely exited the printer before removing your paper from the output tray.

N O T E

The Plus and Extended printer conﬁgurations include automatic duplex printing. The Standard printer conﬁguration does not support automatic duplex printing.

Setting duplex printing in the print driver

Decide on a binding preference (how the page turns) for Step 2:

■ Long-Edge

The page turns on the long side, regardless of orientation.

Advanced Print Features

■ Short-Edge

The page turns on the short side, regardless of orientation.

Landscape Portrait

Long

edge

Short

edge

9102-50

Advanced Features and Troubleshooting Manual

Advanced Print Features

In the application’s Print screen, select the Duplex option and a binding preference.

Macintosh: LaserWriter 8.5.1

From the pull-down menu, choose Layout.

a. b.

Check Print on Both Sides.

Select the icon for your binding preference:

Long-Edge Short-Edge

Macintosh: LaserWriter 8.3.4

Click the Options button.

Select 2-Sided Printing.

Select Long-Edge Binding or Short-Edge Binding.

PC: Windows 3.1x

Click the Setup button.

Click the Features tab.

Select 2-sided printing.

Select Long-Edge Binding or Short-Edge Binding.

PC: Windows 95 / Windows 98

Click the Properties button.

Click the Paper tab.

Click More Options button and select Printing on Both Sides.

Select Flip on Long-Edge or Flip on Short-Edge.

PC: Windows NT4

Click the Properties button.

Click the Advanced tab.

Under Paper/Output, select Print on Both Sides.

Select Short Side or Long Side.

Phaser 840 Color Printer

Loading pre-printed paper for duplex printing

Media T ray

N O T E

In the Print dialog box, select the tray by location: Upper, Middle, or Lower.

■ Letterhead (pre-printed) side is face-down.

■ Place the top of the page at the back of the tray.

1234

Advanced Print Features

Manual Feed Slot

N O T E

In the Print dialog box, select Manual Feed Paper.

Open the printer’s manual feed cover and adjust the guide for your paper size.

When the printer’s front panel reads Waiting for paper, insert one sheet of media until it stops:

For pre-printed papers, such as letterhead, insert the media with the letterhead side face-up, with the top of the page entering the printer last.

1234567

9102-13

Wait for the front panel’s prompt before inserting additional sheets.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Using fonts

Resident typefaces (PostScript)

The printer accepts Adobe Type 1 and Type 3 downloadable fonts, TrueType fonts, PCL5, and a variety of user-deﬁned fonts.

To extend font capability, the printer supports an optional internal IDE hard drive and a SCSI-connected external hard disk for storage of additional fonts. Refer to “Connecting Scanners and Hard Drives” on page 101 for more information.

ATM (Adobe Type Manager) software (provided on a separate CD-ROM shipped with your printer) helps your computer to display these fonts on screen as they will appear in your prints.

All printer conﬁgurations are shipped with 136 resident fonts. To print a sample of the printer’s fonts, see page 28.

Resident typefaces (PCL5C)

For PCL5C (Printer Command Language) printing (HP LaserJet 5 emulation), the printer supports Courier, Times, and Universe typefaces in medium, bold, italic medium, and italic bold. Before the printer accepts PCL data, the printer port must be set to AutoSelect.

Downloading fonts

Printer-resident fonts are always available for printing. Additional downloadable fonts can be sent from your computer and stored in the printer’s memory or on a hard disk. Adding more printer memory expands the number of fonts that can be stored on your printer.

Downloading fonts saves print time when printing large, or several documents, that use those fonts.

Phaser 840 Color Printer

Advanced Print Features

The printer accepts these (and other) downloadable fonts:

■ Type 1

■ Type 3

■ Adobe

■ Agfa

■ Bitstream

■ Microsoft

■ Apple

■ TrueType (scalable to any point size; look the same on-screen and printed).

Before printing, make sure that the fonts speciﬁed in your document are installed in the printer or are set up correctly. If you request a font in an application that is not resident in the printer, or is not correctly installed, the text is printed in Courier typeface.

Refer to “Connecting Scanners and Hard Drives” on page 101 for more information on connecting hard drives for font storage.

Downloading fonts from a Macintosh

From the printer’s CD-ROM, run the Installer application. Select Custom Install. Select Printer Utilities.

From the PhaserTools folder on your computer’s hard disk, double-click Apple Printer Utility. Select your printer’s zone (AppleTalk Zones) and your printer (Printers).

Click Open Printer; a dialog box appears.

Click the arrow next to Printer Preferences.

Click the arrow next to Fonts for a list of installed fonts and locations.

Click Add.

Select your font folder, then select the font you want to download.

Under Destination, select the download location: either the printer’s memory or an attached hard disk.

Click Add for one font or click Add All for all fonts in the folder.

10.

Click Send; the font(s) appear in the list.

N O T

To remove downloaded fonts, click Remove.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Downloading fonts with Windows 95 / Windows 98 (parallel connection only)

To download fonts to a SCSI hard drive, download the DOS-based utility PCSEND.EXE (developed by Adobe Systems Inc. for downloading Adobe fonts) from the Tektronix ftp server using the following address:

ftp://ftp.tek.com/Color_Printers/bbs/pcs/misc_utilities/PCSEND.EXE

See “Downloading ﬁles from the Tektronix ftp server” on page 99 for more information.

N O T E

PCSEND.EXE

parallel port on the computer. The ﬁle does not support printers connected via Ethernet.

will support downloading of fonts to a printer directly connected to a

Printing a list of resident fonts

From a Macintosh

From the printer’s CD-ROM, run the Installer application. Select Easy Install.

From the PhaserTools folder on your computer’s hard disk, double-click Apple Printer Utility. Select your printer’s zone (AppleTalk Zones) and your printer (Printers).

Click Open Printer; a dialog box appears.

From the File menu, select Print Font Samples.

From a PC or workstation

From the printer’s CD-ROM, run setup.exe. Select Easy Install.

Open the PHSRTOOL directory. Open the SAMPLERS subdirectory.

Use one of these methods to send to the printer the FONTS.PS ﬁle:

■ PC users: Use the DOS COPY command.

■ Workstation users: Send the ﬁle to the printer as you would any

PostScript ﬁle.

■ Windows NT users: Send the ﬁle to the printer by typing the following

at the DOS prompt:

lpr -S <IPaddress> -P PS FONTS.PS

Phaser 840 Color Printer

Using Quick Collate

Requirements

■ Plus Feature Set

■ Hard drive (internal or external)

Quick Collate speeds the collation and printing of large print jobs and multiple sets of documents. The collate function in some software applications repeatedly sends each page in sequence to the printer until the requested number of copies is printed. With the Quick Collate option, the job is sent only once and then multiple collated sets are produced by the printer, allowing much faster processing time.

The number of pages that can be collated at one time depends on the size of the hard disk attached to the printer.

Through a supported driver — generally through the Properties (Windows 95/ Windows 98) or Printer Speciﬁc Options (Macintosh) menus, select Quick Collate.

Advanced Print Features

Quick Collate hints

Increasing the collation capacity.

should be sufﬁcient. If you need to increase the number of pages that the printer can collate at once, you can add an external SCSI hard drive.

Quick Collate and Check Print.

with Check Print, only the ﬁrst page of the ﬁrst set is printed before pausing for your review.

N O T

Make sure that you disable the collate function in your application, because the printer’s Quick Collate option is faster than the collate function in software applications.

For typical ﬁles, the internal IDE hard drive

When you use the printer’s Quick Collate option

Advanced Features and Troubleshooting Manual

Advanced Print Features

Previewing with Check Print

Requirements

■ Plus Feature Set

■ Enable the feature in the printer’s front panel

When printing multiple pages through the driver (either multiple copies of a single page or a multiple-page ﬁle), select Check Print to preview the ﬁrst page of the job before proceeding with the remainder of the job; this feature is useful when printing a large job.

Access to Check Print from the driver is enabled and disabled in the printer’s front panel. You can also set the timeout in the front panel (timeout is the amount of time the printer waits after sending the ﬁrst page of a ﬁle before it continues with the remainder of the job).

The factory default for Check Print is “disabled”; the default timeout is 5 minutes. Follow these instructions to enable Check Print in the front panel, reset the default timeout, and select the option in the printer driver.

Enable Check Print

In the front panel, scroll to Menu.; press Select.

Scroll to Printer Configuration; press Select.

Scroll to Default Printer Settings; press Select.

Scroll to Check Print. Press Select to toggle the setting for Check Print.

Reset the timeout

In the front panel, scroll to Menu; press Select.

Scroll to Printer Configuration; press Select.

Scroll to Default Printer Settings; press Select.

Scroll to Check Print Timeout; press Select.

Use the up or down arrows to change the timeout (the amount of time the printer pauses before completing the print job).

Scroll to Exit and press Select to activate your selection.

N O T

You can also enable Check Print and control the default timeout through PhaserLink Printer Management software. For details on PhaserLink Printer Management software, refer to the Tektronix web site.

PhaserShare Networking Manual

on the printer’s CD-ROM or

Phaser 840 Color Printer

Advanced Print Features

Use Check Print

In a supported driver, select Check Print:

■

LaserWriter 8.3.4 driver:

In the Print dialog box, click Options.

■

LaserWriter 8.5.1 driver:

In the Print dialog box, use the Printer-Speciﬁc Options pull-down menu.

■

Windows 95 / Windows 98 PostScript driver:

In the Device Options tab, select Printer Features.

■

Windows NT driver:

Under the Properties tab, select the Advanced tab. In the Document Options tab, select Printer features.

■

Adobe PS3 driver for Windows 3.1:

Select the Features tab options.

Check your ﬁrst print. At the printer’s front panel’s Check Print message, choose one of these options and press Select:

Reprint Reprints the ﬁrst page, pauses for the duration of

Cancel Cancels the print job. Continue Prints the rest of the print job.

timeout or until you press a button.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Using Image Smoothing

Image Smoothing blends adjacent colors in low-resolution images for smoother color transitions. For example, use Image Smoothing to improve the appearance of a 72-dpi image downloaded from the World Wide Web. Image Smoothing is not recommended for 300-dpi or higher images.

There are four ways of selecting Image Smoothing (driver selections override all other settings):

■ In a supported printer driver; check the Image Smoothing box On.

■ Through the printer’s front panel in the Default Printer Settings

menu.

■ Through PhaserLink Printer Management software under Conﬁgure

Printer Defaults.

■ Through one of the following PostScript utility ﬁles (see “Using Printer

Utilities” on page 93):

Macintosh

■ Image Smoothing On

■ Image Smoothing Off

■ SMOOTHON.PS

■ SMOOTHOFF.PS

Automatic tray switching

When your printer has a High-Capacity Paper Tray Assembly, you can easily run large jobs without having to replace media often.

For automatic tray switching to work properly, load the same type and size media in all of the printer’s media trays.

Install a tray in each of the printer’s tray slots.

In the printer driver, select Paper as the source.

Phaser 840 Color Printer

Using Slip Sheets

You can have the printer insert a slip sheet, or divider page, to separate print jobs, multiple copies of a single print job, or individual pages of a print job.

There are two selections to make in your printer driver.

In a supported driver, locate the Slip Sheet options:

■

LaserWriter 8.3.4 driver:

In the Print dialog box, click Options.

■

LaserWriter 8.5.1 driver:

In the Print dialog box, use the Printer-Speciﬁc Options pull-down menu.

■

Windows 95 / Windows 98 PostScript driver:

In the Device Options tab, select Printer Features.

■

Windows NT driver:

From the Properties tab, select the Advanced tab. From the Document Options tab, select Printer Features

Advanced Print Features

■

Adobe PS3 driver for Windows 3.1:

Select the Features tab options.

Select one of the following for Slip Sheet:

Off Turns off the slip sheet feature. End of Job Inserts a slip sheet between individual print jobs. End of Set Inserts a slip sheet between copies, or sets, of a multi-cop y

End of Page Inserts a slip sheet between every page of a print job.

Select one of the following for Slip Sheet Source:

Upper Tray Takes paper for the slip sheet from the upper media tray. Middle Tray Takes paper for the slip sheet from the middle media tray, if

Lower Tray Takes paper for the slip sheet from the lower media tray, if

print job.

you have two High-Capacity Paper Tray Assemblies installed.

you have one or two High-Capacity Paper Tray Assemblies installed.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Front Panel Intensity

In the printer’s front panel, scroll to Menu; press Select.

Scroll to Printer Configuration; press Select.

Scroll to Default Printer Settings; press Select.

Scroll to Front Panel Intensity; press Select.

Use the up or down arrows to change the front panel back light intensity (0 is no back light, 10 is the brightest back light).

Press Select to activate your selection.

Scroll to Exit; press Select to return to the Ready to Print message.

Intelligent Ready mode

Intelligent Ready mode is an automated system that optimizes printer standby time by monitoring your printer’s usage patterns. You can set Intelligent Ready mode with PhaserLink or the printer’s front panel. The front panel only allows you to turn Intelligent Ready mode On or Off.

In the front panel, scroll to Menu; press Select.

Scroll to Printer Configuration; press Select.

Scroll to Default Printer Settings; press Select.

Scroll to Advanced Printer Settings; press Select.

Scroll to Intelligent Ready. Press Select to turn this option On or Off.

Scroll to Exit; press Select to return to the Ready to Print message.

N O T E

You can also enable Intelligent Ready mode and set your own printer warm-up times through PhaserLink Printer Management software. F or details on PhaserLink Printer Management software, refer to the printer’s CD-ROM or Tektronix web site.

PhaserShare Networking Manual

on the

Phaser 840 Color Printer

PhaserPrint Plug-in for Photoshop

The PhaserPrint™ plug-in, included on the printer’s CD-ROM, operates within the Photoshop application. With PhaserPrint, you can improve image transfer time and gain easy access to Tektronix printer features and other media features.

PhaserPrint software produces correct output only on supported Tektronix printers.

N O T

If you use this plug-in with a printer not listed in the PhaserPrint dialog box, the image may be placed incorrectly on the page, or colors may look incorrect, or your ﬁle may not print.

Installing the plug-in: Macintosh

N O T

The PhaserPrint Plug-in is automatically installed with the software installation option Easy Install.

Advanced Print Features

Compatibility requirements

■ Photoshop 2.5.1 and higher

■ System 7.0 and higher

Installing the plug-in

From the printer’s CD-ROM, run the Installer application. Select Custom Install.

Select PhaserPrint plug-in for Photoshop. Click Install; the ﬁle is installed in the Photoshop application’s Plug-ins folder on your computer’s hard disk.

Installing the plug-in: Windows

Compatibility requirements

■ Photoshop 3.0 and higher

■ Windows 95/Windows 98 or Windows NT

■ (optional) TCP/IP support requires proper installation of IP networking

software and cards

Installing the plug-in

From the printer’s CD-ROM, run setup.exe. Select Custom Install.

Select PhaserPrint plug-in for Photoshop; the ﬁle is installed in the Photoshop application’s Plug-ins directory on your computer’s hard disk.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Using the plug-in

If you don’t already have a default printer selected, do the following:

■

Macintosh

: Open the Chooser. Select a PostScript driver (such as the Apple LaserWriter 8); select your printer. PhaserPrint software works like a printer driver, and prints to the printer you selected in the Chooser.

■

Windows

: Within the PhaserPrint software, select your printer and

port, as described in “Print using (Windows)” on page 38.

Open Photoshop. Open an image ﬁle.

From the File menu, select Export. Select PhaserPrint; the PhaserPrint dialog box appears.

In the Printer Model ﬁeld, select your printer.

PhaserPrint software supports the following image modes selected from Photoshop’s Mode menu. If you select a mode not listed here, an error message appears and your image is not printed.

■ Bitmap

■ Grayscale

■ Indexed Color

■ RGB Color

■ CMYK Color

■ Lab Color

Phaser 840 Color Printer

Selecting options in the PhaserPrint dialog box

Settings you make in the PhaserPrint plug-in remain in effect until you change them. The exception is Number of Copies, which defaults to 1 each time you start the plug-in.

N O T

You can get information on any of the plug-in’s features or printer-speciﬁc options with the online Help function.

Number of copies

Enter the number of copies to print, from 1 to 1000.

Print using (Macintosh)

The Print using pop-up menu lets you choose between printing an image or saving the image to disk.

■

AppleTalk

the currently selected printer name is displayed in the Printer model ﬁeld. If the selected printer is not a PostScript printer, this option is unavailable (grayed-out).

Prints the image to the printer currently selected in the Chooser;

Advanced Print Features

■

PostScript ﬁle

dialog box lets you choose a new or existing ﬁle for saving the PostScript code.

When selected, the File format pop-up menu becomes available. This pop-up menu has two options: ASCII base-85 and Binary.

■

ASCII base-85

during ﬁle output, making the resulting PostScript ﬁle portable, and downloadable through interface ports that don’t support binary data.

■

Binary

Saves an image to disk as a PostScript ﬁle. Click Save; a

Image data is encoded using an ASCII base-85 ﬁlter

Image data is output in binary format.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Print using (Windows)

The Print using pop-up menu lets you choose between printing an image or saving the image to disk. It has two to four options, depending on your system conﬁguration:

■

TCP/IP

model, choose a printer. Add and delete printers in the list, and edit the printer conﬁgurations.

N O T

TCP/IP is the fastest printing method; it prints jobs in much less time than the Parallel Port or Printer Driver methods, and is the recommended method if it is available for the printer you are using.

■

Local Port

Port Name, choose the desired printer port.

■

Printer Driver

Driver Name, choose a printer.

Available if a TCP/IP stack is installed and running. From Printer

Available if you have local ports installed in your PC. From the

Prints the image through the selected printer driver. From

■

PostScript ﬁle

Saves an image to disk as a PostScript ﬁle. Click Save; a dialog box lets you choose a new or existing ﬁle for saving the PostScript code.

When selected, the File format pop-up menu becomes available. This pop-up menu has two options: ASCII base-85 and Binary.

■

ASCII base-85

Image data is encoded using an ASCII base-85 ﬁlter during ﬁle output, making the resulting PostScript ﬁle portable so that it can be downloaded through interface ports that don’t support binary data. Note that the ﬁle may be up to 25% larger.

■

Binary

Image data is output in binary format. Recommended for

network printing only (not for the parallel port).

Displays the currently selected printer.

Printer model

■ Lists all printers supported by PhaserPrint software.

■ When you select your printer model, PhaserPrint displays the correct

options for your printer.

Phaser 840 Color Printer

Advanced Print Features

Media size (selection)

■ Paper sizes are printer-speciﬁc; refer to the online Help for your printer’s

options. Before selecting a paper size, select your printer in the Printer model ﬁeld.

Color Correction

■ The setting remains in effect until you change it.

■ Color Corrections are not available if the Photoshop Mode is Lab.

■ If RGB is the selected Mode in Photoshop, the Calibrated RGB option is

also available.

Media

■ The setting remains in effect until you change it.

Quality

■ The setting remains in effect until you change it.

Rendering Intent

■ Available in the following cases:

■ If the Mode in Photoshop is RGB, and you select Calibrated RGB as

the Color Correction in PhaserPrint.

■ If the Mode in Photoshop is Lab.

■ Calibrated RGB and Lab modes take longer to print than other modes

because the printer must convert CIE colors to RGB or CMYK colors before printing.

Compress Image Data

■ Compresses image data so that less data is sent to the printer or stored in

a ﬁle.

■ Useful if your network connection is slow, for example, if you are

connected to a busy network or if you are using LocalTalk or a parallel port.

N O T E

For fast networks, printing may be faster without using this option.

■ The setting remains in effect until you change it.

■ Default is On.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Fast preview

■ Quick print of your image with slightly reduced image quality.

■ Reﬂects the printer color correction you selected.

■ For the fastest printing, use the None color correction option.

■ Default is Off.

Check Print

■ Available only with the printer’s Plus Feature Set option.

■ Check Print must be enabled in the printer’s front panel.

■ When sending a multiple-copy print job to the printer through the driver,

you can select Check Print to preview the ﬁrst page of the job, and determine if the job is printing as expected before proceeding with the remainder of the job. This option is especially useful when printing many copies.

Click the Check Print check box.

Check your ﬁrst print. At the Check Print message on the printer’s front panel, press one of the buttons:

■ Reprint Reprints the ﬁrst page, the printer pauses again for the

duration of the selected timeout, or until you press one of the buttons.

■ Cancel Cancels the print job.

■ Continue Continues printing the entire job.

■ At the printer’s front panel, set the Check Print timeout.

■ Default is Off.

Phaser 840 Color Printer

Advanced Print Features

Image Smoothing

■ Blends adjacent colors so that color transitions are less noticeable.

■ Use this option when the image being printed was scanned at a lower

resolution than the printer’s output resolution. For example, printing an image scanned at 72 dpi using the printer’s Standard print quality mode (300 dpi).

■ Images printed using Image Smoothing appear with less sharp detail but

with smoother color transitions.

■ Default is Off.

Stylized representation of the page

■ The lower left area of the dialog box displays a stylized representation of

the page as it would look when printed using the current selections in the

Scale, Scale to ﬁt, Printer model, Media size (selection), Landscape orientation, Replicate images, Center images, and Image separation

options. When you change any of these selections, the representation of the page is redrawn to reﬂect the new selection.

■ If Show color preview of image is On, an approximate color image is

displayed.

Scaling an image

■ Scale to ﬁt

■ Scales an image to the largest size that ﬁts the image area of the

currently selected page size or orientation.

■ Automatically updates the Scale ﬁeld value.

■ Scale

■ Type the percentage the image should be scaled, from 10 percent to

2000 percent.

■ Use with the Replicate images option to produce multiple copies of an

image on a single page.

■ Alert message Image clipping will occur.

This message appears in the PhaserPrint dialog box whenever a scaled image will not ﬁt within the image area of the currently selected page size or orientation option.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Landscape orientation

■ Prints the image horizontally (landscape) on the page. Leave this box

unchecked to print the image vertically (portrait) on the page.

■ Refer to the Stylized representation of the page, in the lower left corner of

the dialog box, to see how your selection will look when printed.

Center images

■ Centers the image in the page’s image area.

■ If this box is not checked, the lower left corner of the image is aligned with

the lower left corner of the printable area of the page.

■ If the Center images box is checked and the Replicate images box is

checked, the set of replicated images are centered in the image area of the page.

Replicate images

■ Fills the page’s image area with as many copies of the image as will ﬁt.

■ The size of each replicated image is determined by the setting in the Scale

text box.

■ If the size of each replicated image (shown as black rectangles in the

stylized representation of the page) is too small to display, the total image area of the printed page is shown as a single gray rectangle.

Image size

■ Reﬂects the dimensions, in inches or millimeters, of the image.

■ If the value in the Scale box is out-of-range, the image dimensions are

displayed with question marks.

Phaser 840 Color Printer

Advanced Print Features

Image separation

■ Only available if the Replicate images box is checked.

■ Type an amount, in inches or millimeters (depending on your

measurement standard), to specify the amount of separation between each replicated image.

■ A larger amount reduces the number of images that can be printed at

one time.

■ Minimum allowed separation value is 0.

■ Maximum separation value is 100 mm (4 inches).

■ Default separation value is 3.175 mm (0.125/one-eighth inch).

■ Valid characters for this ﬁeld are 0 to 9 and a period (or decimal point).

■ As you type a value, the stylized representation of the page, and

Number of images and Image layout values are dynamically updated. If the value entered in the Image separation ﬁeld is out-of-range, the values in these other ﬁelds are replaced by question marks, and no images are shown in the stylized representation of the page. If the value is out-of-range, and you click Print or Save, the following alert is displayed:

The value for Image separation is out of range. It will be replaced with the closest allowed value.

Number of images

■ Displays the number of scaled images that will ﬁt in the image area of the

currently selected Media size (selection) and Landscape orientation options.

■ Number of images reﬂects the current Image separation value.

■ If the Replicate images box is not checked, this number is set to 1.

■ If either Scale or Image separation values are out-of-range, a question

mark is displayed.

Advanced Features and Troubleshooting Manual

Advanced Print Features

Image layout

■ Shows how the scaled images will ﬁt horizontally and vertically in the

image area of the currently selected Media and Landscape orientation options.

■ Image layout reﬂects the current Image separation value.

■ If the Replicate images box is not checked, this number is set

to 1 x 1.

■ If either Scale or Image separation values are out-of-range, question marks

are displayed.

Media size (display)

Reﬂects the dimensions, in inches or millimeters, of the selected media size.

Show color preview of image

Displays an approximate color image, rather than a black box, in the Stylized representation of the page ﬁeld.

Phaser 840 Color Printer

Chapter

Consumables

User-replaceable consumables

These are the replaceable components for the printer:

■ ColorStix ink sticks

■ Maintenance Kit (maintenance roller/maintenance counter)

When to replace consumables

When the front panel prompts you to replace a component, make sure that you have replacements on hand. The printer continues to print until the component is depleted.

ColorStix ink sticks

C A U T I O N

Use only Phaser 840 printer ColorStix® ink; other Phaser ColorStix ink will not ﬁt this printer and will damage it if used. Keep ink in its packaging until you are ready to use it.

Front panel messages

Ink low - Add ink Out of ink - Open top cover. Add ink

Order numbers

016-1604-00 3 Black sticks 016-1605-00 5 Cyan sticks, 2 Black sticks 016-1606-00 5 Magenta sticks, 2 Black sticks 016-1607-00 5 Yellow sticks, 2 Black sticks 016-1582-00 2 Cyan sticks, 1 Black stick 016-1583-00 2 Magenta sticks, 1 Black stick 016-1584-00 2 Yellow sticks, 1 Black stick

■ Add ink soon.

■ Add ink to continue printing.

Maintenance Kit

N O T E

The Maintenance Kit which ships with a new printer has a life of 10,000 prints. Replacement Maintenance Kits have a life of 30,000 prints.

Front panel messages

Maintenance Kit is Low. Only

Maintenance Kit is empty. Open front cover and replace.

Order number Maintenance Kit Life

016-1727-00 30,000 prints

prints until empty.

Advanced Features and Troubleshooting Manual

■ Replace the Maintenance Kit soon.

■ Replace the Maintenance Kit to continue printing.

Consumables

Consumable life information

This printer provides several convenient methods for accessing the information you need on the life of the user-replaceable consumables.

Status of the Maintenance Kit

In the front panel, scroll to Menu; press Select.

Scroll to Consumable Usage; press Select.

Scroll to Maintenance Kit Remaining Life; press Select. The number of Prints Remaining will display.

Scroll to Exit; press Select to return to the Ready to Print message.

PhaserLink Printer Management software

PhaserLink Printer Management software is a printer management tool that uses World Wide Web technology to provide printer information and functionality. PhaserLink requires a TCP/IP connection. To access PhaserLink information, enter your printer’s IP address in a web browser. The PhaserLink interface appears on your computer’s screen. Refer to page 73 for more information about PhaserLink Printer Management software.

9103-40

Usage Proﬁle Report

The printer can generate a report detailing printer usage. The Usage Proﬁle Report includes information on many aspects of printer usage, including ink used, number of pages printed, and media types used. You can print these reports from the printer’s front panel or PhaserLink Printer Management software, or you can obtain them automatically via email. Refer to page 74 for more information about the Usage Proﬁle report.

Phaser 840 Color Printer

Usage Profile

Phaser®840 Color Printer

9103-39

Chapter

Troubleshooting

On-line support

Visit Tektronix’ color printer web site for the most up-to-date information about your printer. View updated user documentation, download utility ﬁles, get answers to frequently asked questions, ﬁnd a list of Tektronix dealers in your area, or contact customer support.

TekSMART™ Knowledge Base

Tektronix Color Printer web site

Documentation www.tektronix.com/Color_Printers/userdoc/introduction.html

www2.tek.com/merlin/tko

www.tektronix.com/Color_Printers/

Customer support www.tektronix.com/Color_Printers/support/colcare.html

Color use tips for novices and experts

PhaserLink Printer Management software

Anonymous FTP server ftp.tektronix.com/Color_Printers/

Email update notices www.tektronix.com/Color_Printers/support/subscribe.html

colorize.com

www.tektronix.com/Color_Printers/products/phaserlink.html

Advanced Features and Troubleshooting Manual

Troubleshooting

Customer Support Centers

For more information or for getting help with troubleshooting or servicing your printer, contact your local Tektronix dealer or sales representative or the following resources worldwide:

Customer Support Centers

Australia

1-800-811-177

Austria

0660 5804

Belgium

02 720 9602

Brazil

0800 16 0220

Canada

1-800-835-6100

China

10-6235-1230

Denmark

(44) 533 444

Eastern Europe and the Middle East

+44 1908 68187

Finland

0203 206 30

All other locations: Contact local Tektronix dealers or Tektronix ofﬁces. For a list of dealers in your area, visit www.tektronix.com/Color_Printers/contacts.

France

01 69 86 8137

Germany

0180 525 3535

Hong Kong

2585-6655

India (South Asia)

(91) 80-227-5577

Italy

02 45 287 000

Japan

81 3 3448 4872

Korea

2-528-5299

Luxembourg

400 847

Netherlands

(040) 267 0440

New Zealand

+61 2 9888 0100

Norway

(22) 723 801

Singapore (ASEAN)

1-800-356-5565

Spain

902 239 272

Sweden

(08) 299 071

Switzerland

155 9493

Taiwan

(02) 2757-1571

Thailand

2-645-4407

U.K.

(01) 908 681 707

U.S.

1-800-835-6100

Phaser 840 Color Printer

Getting information by fax

Another Tektronix resource for up-to-date information is HAL (Highly Automated Library). If you have a fax machine and a touch-tone telephone, you can quickly receive the latest technical hints and tips, solutions to common technical problems, and application notes for software such as CorelDRAW! and QuarkXPress.

Call HAL from anywhere in the world; the fax library is available 24 hours a day, seven days a week. For a catalog listing HAL documents, call one of the following numbers.

Country Numbers

Austria Belgium Denmark

Troubleshooting

Finland Holland Italy Norway Switzerland France 0800 90 81 86 Germany 0130 819 220 Spain 07 44 1908 681839 Sweden 009 44 1908 681839 UK 01908 681839 Other countries +44 1908 681839

(where + is your country’s International Access Code)

00 44 1908 681839

Advanced Features and Troubleshooting Manual

Troubleshooting

Diagnostic tools

The printer provides several tools for diagnosing and solving various types of problems; these tools include the following:

Front panel

Status messages

Automatically reﬂects a condition requiring user intervention.

Help button

Provides detailed information on currently displayed menus and status messages.

Help Topics

Describes common printer tasks.

Consumables Usage Menu

Includes status for the remaining life of the Maintenance Kit.

Conﬁguration Page

Found in the Printer Configuration menu; provides useful information for installation and troubleshooting:

■ Printer’s name and Internet address

■ Firmware version

■ Feature set (one of three printer conﬁgurations: Standard, Plus, Extended)

■ Printer serial number

■ Network information

■ Printer feature status (for example, Check Print enabled)

Usage Proﬁle report

Found in the Consumables Usage menu; provides detailed information on consumables used, tray and media selections, printer interventions, as well as an analysis of usage rates. Useful for planning your consumables ordering and tracking the average use of consumables on a per-job basis.

PhaserLink™ Printer Management Software

Use a standard web browser to view printer status, control printer conﬁguration, view consumable information, and link to online documentation via the World Wide Web.

N O T

To use PhaserLink Printer Management software, the printer must be connected to a network running TCP/IP. Refer to the complete details.

PhaserShare Networking Manual

for

PS Error Handler

Enabled in the front panel’s Advanced Printer Settings menu. Used to diagnose PostScript problems. When a PostScript error occurs, an error page prints out if the error handler is enabled.

Phaser 840 Color Printer

Symptoms and solutions

Front Panel Messages

Symptom Possible Causes Solution

Power indicator is blinking The printer is receiving, processing or

Pow er indicator is off The printer is turned off, is not ready , is

Error indicator is blinking The printer is stopped because it

The front panel menu returns to

Ready to Print

without any intervention. Front panel reports:

printing a job. You have entered the menu in the front

panel.

disabled, or has detected an error.

detected an error or condition requiring user intervention, such as an open door or a media jam.

Front-panel timeout: If no activity occurs in 2 minutes, the front panel returns to

Media jam. ■ Make sure that paper or transparencies are

Ready to Print.

Media Jam - Open front cover . . .

Media Jam - Open exit cover . . .

Media Jam - Remove <xxx> tray . . .

Media Jam - Retry manual feed

Too much media is loaded in the media tray.

Media is wrinkled or curled. Change the media. Media is too thick or too thin. Use recommended media; refer to page 7. Media has jammed at the manual feed

slot because it was not loaded properly.

Front panel reports:

Output tray full

Front panel reports:

Envelope Jam -

Too much media is stacked in the output tray.

An envelope has jammed because it was not loaded properly.

Retry manual feed

Front panel reports:

Incorrect Media Size

Front panel reports:

An incorrect paper size is loaded in the tray, or paper narrower than A4-size is in the manual feed slot.

The ink is almost empty. Add ink soon.

Ink low - Add ink

Wait for the job to be completed or cancel the job.

Exit the menu.

Make sure that the printer is plugged in and turned on.

■ Correct the condition reported by the front

panel (for example , close the door or clear the media jam).

■ Press the Help button to access information

on the error condition.

■ If the problem is an error that is not

user-correctable, contact Customer Support.

Scroll to the menu.

installed correctly and that the tray’s media indicator switch has been set correctly

■ When using the manual feed slot, make sure

that the media is fed straight and aligned with the left edge of the manual feed slot.

■ To clear the jam: Refer to “Clearing a media

jam” on page 56.

■ To prevent a jam: Clean the rollers. See

page 57 for details on cleaning the printer.

Reduce the amount of media to below the tray’s maximum-capacity label.

Re-insert the media in the manual feed slot: make sure that it is loaded ﬂush against the left side of the manual feed slot.

Remove all printed pages from the output tray.

Re-insert the envelope in the manual feed slot: make sure it is loaded ﬂush against the left side of the manual feed slot with the ﬂap side facing up.

Use letter- or A4-size media only, or one of the supported envelope sizes.

Troubleshooting

Menu and press Select to re-enter

Advanced Features and Troubleshooting Manual

Troubleshooting

Front Panel Messages (cont'd.)

Symptom Possible Causes Solution

Front panel reports:

The ink is empty. Add ink to continue printing.

Out of ink

Front panel reports:

Ink sticks jammed

Front panel reports:

One or more Ink sticks are stuck in the ink-loading bin.

The maintenance kit is almost empty Order a replacement Maintenance Kit.

■ Open and close the top cover.

■ Apply pressure to each row of ink sticks in the

loading bin to make sure they are not jammed.

Maintenance Kit is low . . .

Front panel reports:

Maintenance Kit

The maintenance kit is depleted. Replace the Maintenance Kit to continue

printing.

Empty . . .

Front panel reports:

Maintenance Drawer (A) locked

Front panel reports:

Printer Error ##

Hot ink is present. Close the door and wait a few minutes before

An error occurred that may not be user-correctable.

removing the maintenance drawer (A) from the printer.

■ Write down the error number.

■ If you have access to the w orld wide web, look

up the error number on the TekSMART web page (see “On-line support” on page 47) for possible corrective action.

■ If the error persists, call Customer Support

with the error number. See page 48.

Problems with jams

Symptom Solution

Frequent media tray jams Fan the paper or transparencies before installing them in their respective trays; this is

Frequent media jams Make sure that you use a high-quality paper: 60 - 120 g/m

especially important for transparencies because they tend to stick together. Clean the printer’s rollers. Refer to page 69 for more information.

the media trays. Refer to “All about media” on page 7 for more information. Make sure that the printer is placed on a ﬂat, level surface. Use only Phaser 840 printer transparencies; they have been specially formulated for this

printer. Do not overﬁll the media tray, as indicated by the tray’s maximum-capacity label. Clean the printer’s rollers. Refer to page 64 for more information.

(16 - 32 lb. bond) paper in

Phaser 840 Color Printer

Troubleshooting

Problems with automatic duplex printing

Symptom Solution

Output is single-sided Make sure that you have selected duplex printing in the printer driver. Frequent jams when duplex

printing

Paper must be between 60 - 120 g/m When using the manual feed slot, make sure that the media is always loaded straight.

(16 - 32 lb. bond) in weight.

Clean the printer’s rollers. Refer to page 64 for more information.

Second side of a duplex print is upside-down

Select the correct method for binding preference in the printer driver.

■ Long-edge binding: Page turns on the long side, regardless of image orientation.

■ Short-edge binding: Page turns on the short side, regardless of image orientation.

Refer to “Automatic duplex printing” on page 23 for detailed instructions.

Labels are printed on the wrong side

■ Make sure the labels are loaded face down.

■ Make sure that duplex printing is not selected in the printer driver when you are printing

labels.

Printed colors are not what you expected

Symptom Solution

Light-colored or missing stripes on prints

Ink streaks or oil on front, back, or edges of print

Prints have dull, faded colors If you are using the upper media tray , make sure that the indicator s witch has been set f or

Photographic images appear grainy

Black-and-white prints instead of color

Blue colors look too purple If printed blue colors look too purple, print your document with the Vivid Color color

Clean the printhead: in the front panel troubleshooting menu, select Eliminate Light Stripes. Refer to page 58 for more information.

■ Clean the printer’s internal paper path with the front panel troubleshooting routine.

Refer to page 63.

■ Clean the printer’s paper-exit rollers. Refer to page 67.

■ Clean the wiper blade in the maintenance drawer (A). Refer to page 62.

the appropriate media. Use only Phaser 840 printer transparencies; they have been specially formulated for this

printer. For printing on transparencies, make sure that you have selected in the driver

Transparency (for the media tray) or Manual Feed Transparency (for the manual feed slot).

Try a different color correction mode. Refer to page 80 for more information.

■ In the printer driver, select the highest print quality mode.

■ Use images that are 150 dpi or higher.

In the printer driver, check if the TekColor Correction is set to Monochrome; if it is, choose a different color correction.

Macintosh users:

Make sure that you are using the correct PPD ﬁle with the latest Apple LaserWriter printer driver (version 8.3.4 or higher), that supports color PostScript.

In the Print dialog box, make sure that Color/Grayscale is selected. Some applications require special ﬁles to print in color. Mak e sure that these ﬁles are properly installed. For information, refer to the topics on the printer’s CD-R OM or the Tektronix World Wide Web site.

PC users:

Be sure to use a driver that supports color PostScript. If you are using Windows: In the Options dialog box, make sure that the Color box is

checked. For information on the drivers, refer to the printer’s CD-ROM or World Wide Web.

correction. Refer to page 80 for information on color corrections.

Advanced Features and Troubleshooting Manual

Troubleshooting

Printed colors are not what you expected (cont'd.)

Symptom Solution

Transparency print quality poor.

Print is wrinkled or rippled

■ Use only Phaser 840 printer transparency media.

■ Make sure that you hav e loaded transparencies correctly in the tray or man ual feed slot;

refer to page 16 for more information.

■ Make sure that you have selected Standard as the print-quality mode; try setting

Vivid Color as the color correction.

■ Make sure that the switch on the side of the High-Capacity Paper/Transparency tray is

set to Transparency.

■ Make sure that you hav e selected in a supported printer driver either Transparency for

the media tray or Manual Feed Transparency (for the manual feed slot). Refer to “Loading Phaser 840 printer transparencies” on page 16.

■ If your media is smooth, use a different type of media.

■ Use single-sided printing instead of double-sided printing.

Print Quality Problems

Symptom Solution

The printer times out when connected to a parallel port

The area of paper that the printer prints on is smaller than the media size

You have problems printing from a speciﬁc application

Fonts print incorrectly in Windows

Text prints in Courier font The font you have speciﬁed is not available. The printer has 136 resident fonts. Other

Windows users: Refer to the Microsoft Online Help for instructions to change the timeout for transmission retry.

■ Refer to “Margins and image areas” for more information.T o maximiz e the image area,

you may have to adjust the margins in your application software.

■ In your application check the setting for Image Size.

Get information and tips on printing from speciﬁc applications (such as QuarkXPress and PageMaker) from the Tektronix Color Printer web site and from HAL. Refer to page 47 and page 49 respectively.

■ Make sure that you hav e selected the correct printer feature set PPD , P ostScript Printer

Description) with your driver.

■ If you have do wnloaded fonts to y our printer , or stored additional f onts on an internal or

external hard drive, you may need to reinstall the fonts.

fonts must be downloaded or available on a hard disk. Refer to “Downloading fonts” on page 26.

Phaser 840 Color Printer

Media jams and misfeeds

After you clear a media jam, the printer automatically outputs a second, usually partial print to remove any image that may remain on the print drum; then it prints your original image.

The lower tray is the default tray for media that the printer uses in self-cleaning. If you have one or two High-Capacity Paper Tray Assemblies, you can make the upper or middle tray the default tray through the printer’s front panel menu. Refer to “The Cleaning Page” on page 60 for instructions.

Preventing media jams

Use the following guidelines to prevent media jams inside the printer.

■ Make sure that the printer is on a ﬂat, level surface.

■ Use the recommended media. Refer to “All about media” on page 7.

■ Do not use three-holed paper, perforated paper, or odd-sized paper.

■ When using the manual feed slot, always use two hands to load the media

straight and evenly.

Troubleshooting

■ Keep paper and other supplies clean and free from dust.

■ Paper that has been sitting out of its sealed wrapper can become distorted,

causing paper jams. Keep paper sealed until you are ready to use it for printing.

■ Do not use paper that has been creased or wrinkled.

■ Fan media before loading it in the trays.

■ When using the manual feed slot, wait until a front panel message prompts

you before feeding a second sheet of paper or transparency.

■ Do not print on sheets of labels that are missing labels.

Advanced Features and Troubleshooting Manual

Troubleshooting

Clearing a media jam

C A U T I O N

Some surfaces inside the printer may be hot. To avoid possible injury when clearing a jam, do not touch any hot surfaces.

■ When media jams in the printer, the front panel directs you to the location

of the jam. Follow the instructions on the front panel.

■ Use both hands to gently pull the media through its normal path out the

top of the printer (exit cover), if possible. Use the thumbwheel to advance the media. Do not use excessive force pulling the media; it may tear.

■ After removing the jammed media, inspect it for tears. Do not leave any

scraps of media in the printer.

■ If your prints have ink smears after clearing a jam, clean the printer’s feed

rollers. Refer to page 64.

■ If jamming persists, cleaning the printer’s internal paper path may solve

the problem. Refer to page 63.

W A R N I N G

Never use a sharp object to remove jammed paper; you may damage the print drum, requiring repair to your printer.

Phaser 840 Color Printer

Cleaning the printer

You need to clean the printer when the following occur:

■ Media jams are frequent.

■ Prints are striped or smeared.

How often you need to clean the printer will depend on how heavily the printer is used and the environment in which it is used.

Using the front panel: Some cleaning procedures are executed through the printer’s front panel, in the Troubleshooting menu. Front panel messages guide you through the steps of the procedures.

If the printer has frequent media jams

Problem Cleaning procedure

Troubleshooting

Ink smears

Media jams or misfeeds at the upper tray.

Media jams or misfeeds at the middle or lower paper tray.

Media jams behind the front cover or at the manual feed slot.

Media jams inside the exit cover. “Cleaning for ink smears and jams: paper-feed

If your prints have stray ink marks on the front or the back, clean the internal paper path. If smears persist, clean the paper-feed rollers. If smears still appear, clean the paper-exit path.

See “Cleaning for ink smears and jams: internal paper path” on page 63.

See “Cleaning for ink smears and jams: paper-feed rollers” on page 64.

See “Cleaning for ink smears: paper-exit path” on page 67.

123

“Cleaning for media tray jams” on page 69.

“Cleaning for lower tray jams: paper-feed rollers” on page 72.

“Cleaning for ink smears and jams: paper-feed rollers” on page 64.

rollers” on page 64.

Advanced Features and Troubleshooting Manual

9922-29

Troubleshooting

Light stripes on prints

If prints have narrow, lengthwise stripes that are faded or the wrong color, or prints have missing colors, run the automatic printhead-cleaning sequence from the printer’s front panel.

When the Ready to Print message appears, scroll to Menu; press Select.

Scroll to Troubleshooting; press Select.

9103-01

Scroll to Eliminate Light Stripes; press Select.

A series of front panel messages indicate the condition of the printer as it progresses through a sequence of automatic cleaning routines. The printer outputs a Cleaning Page (see page 60) at the end of the cleaning sequence that you may discard as normal ofﬁce waste.

To conﬁrm that the problem has been corrected, print a Test Page from the Troubleshooting menu. Check for any missing color bars on the Test Page. The following illustration shows a correct Test Page with black (1), cyan (2), magenta (3), and yellow (4). Also shown is an example of a Test Page with a missing color bar in the magenta.

Phaser 840 Color Printer

Troubleshooting

678910111213

6 7 8 1011 1213

1 2 3 4

1234 678910111213141516171819202122232425262728293031323334353637383940414243444546474849505152535455565758596061626364656667686970717273747576777879808182838485868788

12345678910111213141516171819202122232425262728293031323334353637383940414243444546474849505152535455565758596061626364656667686970717273747576777879808182838485868788

1234 678910111213141516171819202122232425262728293031323334353637383940414243444546474849505152535455565758596061626364656667686970717273747576777879808182838485868788

12345678910111213141516171819202122232425262728293031323334353637383940414243444546474849505152535455565758596061626364656667686970717273747576777879808182838485868788

123456 7 8 10 11 1213 1415 1617 18 1920 2122 23 2425 2627 28 2930 3132 3334 35 3637 3839 40 4142 4344 4546 47 4849 5051 52 5354 5556 57 5859 6061 6263 64 6566 6768 69 7071 7273 74 7576 7778 7980 81 8283 8485 86 8788

12345678910111213141516171819202122232425262728293031323334353637383940414243444546474849505152535455565758596061626364656667686970717273747576777879808182838485868788

If one or more of the color bars are still missing or are light, repeat the cleaning sequence.

N O T E

The second cleaning sequence implements a more extensive cleaning of the printer, which may take longer for the printer to execute than the previous cleaning.

Return the printer to normal operation by scrolling to Exit and pressing Select. The Ready to Print message appears when the printer is returned to normal operation.

If your prints still have color stripe problems after the second cleaning sequence, turn the printer off for at least 4 hours to allow the ink to solidify. When the printer is turned back on, it will perform a self-cleaning routine that may resolve the problem.

9103-02

If your prints still have color stripe problems, service may be required.

Advanced Features and Troubleshooting Manual

Troubleshooting

The Cleaning Page

The Cleaning Page, a page with a series of narrow, colored stripes, is output each time the printhead is cleaned. This occurs at the following times:

■ When you run the cleaning procedure to eliminate light stripes in your

prints. Refer to “Light stripes on prints” on page 58 for more information.

■ During the printer’s warming-up routine.

■ After emerging from Energy Star standby mode.

Red

Green

1234

Blue

Phaser® 840 Cleaning Page

This page prints to maintain optimal print quality.

Black

9103-03

Selecting the Cleaning Page source

The default source for the Cleaning Page or other paper that the printer uses in its cleaning procedures is the lower tray. When one or two High-Capacity Paper Tray Assemblies are installed, you can ensure that the printer always uses paper from the lower or middle paper tray in its self-cleaning procedures by changing a setting in the printer’s front panel as follows:

When the Ready to Print message is displayed, scroll to Menu and press Select.

Scroll to Printer Configuration; press Select.

Scroll to Default Printer Settings; press Select.

Scroll to Advanced Printer Settings; press Select.

Scroll to Cleaning Page Source; press Select and choose the desired tray.

Scroll to Exit; press Select to return the printer to the Ready to Print message.

You can also change the default through PhaserLink Printer Management software if you are connected to a network via TCP/IP. Simply enter your printer’s IP address in a standard web browser. Refer to the PhaserShare Networking Manual for details.

Phaser 840 Color Printer

Cleaning supplies

Your printer is shipped with a cleaning kit that contains the following supplies:

Foam-tipped swabs

Presoaked alcohol wipes

Troubleshooting

Using isopropyl alcohol

If you purchase isopropyl alcohol, always use alcohol that is at least 90% pure; alcohol that has additives can damage the printer.

W A R N I N

Alcohol is ﬂammable; keep alcohol-soaked wipes and swabs away from hot surfaces.

9103-04

Advanced Features and Troubleshooting Manual

Troubleshooting

Cleaning for oily streaks

If your prints show oily streaks, you can clean the wiper blade that is located inside the maintenance drawer (A).

Open the front cover and remove the maintenance drawer (A).

Use a lint-free wipe to gently wipe any excess debris from the clear plastic wiper blade.

9103-09

Reinsert the maintenance drawer into the printer.

0379-08

Phaser 840 Color Printer

Cleaning for ink smears and jams: internal paper path

Clean the printer’s internal paper path surfaces if your prints have stray ink marks on the front or the back.

9103-06

C A U T I O N

Always use clean sheets of paper to clean the paper path. Do not reuse cleaning sheets. High-grade, heavier papers, such as 120 g/m

Troubleshooting

(32 lb.) bond, work best.

Load high-grade paper into the printer and make sure that the tray’s media selector switch is set to upper media tray, load that tray and set the media selection switch to If you have installed one or two High-Capacity Paper Tray Assemblies, load either the upper tray or the lower tray. The lower tray is the default; if you use the upper or middle paper tray, make sure that the printer’s default has been set. Refer to “The Cleaning Page” on page 60 for details.

When the printer is on and the Ready to Print message appears in the front panel, scroll to Menu; press Select.

Scroll to Troubleshooting; press Select.

Scroll to Remove Ink Smears; press Select.

After a short delay during the warm-up period, the printer begins an automatic sequence of feeding several clean sheets of paper from the media tray selected as the cleaning page source.

Paper

. If your printer is conﬁgured with just the

N O T E

For printers with Plus Features: The last few sheets are fed through the

duplex paper path.

When the cleaning sequence is complete, inspect the last sheet of paper fed through the printer. If it is not clean, repeat the cleaning sequence.

Scroll to Exit; press Select. After a warm-up cycle, the printer returns to normal operation.

Paper

If the ink smear problem persists: Refer to the following two procedures for directions on cleaning paper-feed rollers and the paper-exit path.

Advanced Features and Troubleshooting Manual

Troubleshooting

Cleaning for ink smears and jams: paper-feed rollers

The paper-feed rollers carry the print media from the media tray and manual feed slot through the printer. Occasionally, stray ink particles become attached to the paper-feed rollers, creating slick roller surfaces that cause media to feed improperly. Clean the paper-feed rollers if either of the following conditions exist:

■ Media consistently jams behind the front cover or at the manual feed slot.

■ Ink smear problems persist after you have performed the “Cleaning for ink

smears and jams: internal paper path” procedure.

9103-07

C A U T I O N

Hot surfaces exist behind the middle paper-feed rollers. To avoid personal injury during cleaning procedures, do not reach in behind these rollers.

Open the front cover.

9103-08

Remove the maintenance drawer (A) from the printer.

9103-09

Phaser 840 Color Printer

Troubleshooting

The upper paper-feed rollers are located above the slot for the maintenance drawer (A). To clean these rollers:

Use a prepackaged alcohol-soaked wipe.

Place the cleaning wipe against each upper rubber roller, pressing to create pressure against the roller.

Use the thumbwheel to turn the upper rollers. The upper rubber rollers should rotate four or ﬁve complete revolutions for each roller segment to ensure proper cleaning. Scrub each roller thoroughly. If the wipe becomes dirty, discard it and use another.

To clean the middle rubber feed roller behind metal plate:

Use a prepackaged alcohol-soaked wipe. Place the cleaning wipe against the underside of each middle roller.

Manually rotate the middle roller.

Scrub each roller thoroughly. If the wipe becomes dirty, discard it and use another.

9103-10

Advanced Features and Troubleshooting Manual

9103-11

Troubleshooting

The lower paper-feed rollers are located below the maintenance drawer (A): one set of rollers is black rubber; the other set is white plastic.

To clean the lower rollers:

Use a prepackaged alcohol-soaked wipe. Place and hold the cleaning wipe on top of the white and black rollers.

Use the thumbwheel to turn the rollers. Rotate the rollers four or ﬁve complete revolutions for each roller segment to ensure proper cleaning.

Scrub each roller thoroughly until clean. If the wipe becomes dirty, discard it and use another.

Put the maintenance drawer (A) back into the printer.

Close the front cover.

9103-12

Phaser 840 Color Printer

Cleaning for ink smears: paper-exit path

If you have already performed the other “Cleaning for ink smears” procedures described earlier in this chapter but problems persist, you should manually clean the paper-exit path. Refer also to “Cleaning for ink smears and jams: paper-feed rollers” on page 64.

Occasionally, stray ink particles and oil become attached to the exit ﬁngers, rollers, and guides under the exit cover causing ink streaks or marks on the top edge, front, or back of prints. When this occurs, you must clean these parts using both dry swabs and alcohol-soaked wipes.

Sample ink smear: paper-exit path

Troubleshooting

9103-13

Open the exit cover.

Clean excess ink particles and oil from the blue exit ﬁngers by gently wiping the top surface of each ﬁnger using a dry swab.

90%

Isopropyl

alcohol

9103-14

C A U T I O N

To avoid damaging the print drum and exit ﬁngers, never scrape excess ink with a tool or ﬁngernail; use a dry swab provided with the cleaning kit.

Advanced Features and Troubleshooting Manual

Troubleshooting

To clean the rubber exit rollers:

Wrap an alcohol-soaked wipe around the index ﬁnger of one hand.

Press your wipe-covered ﬁnger against each roller.

Use the thumbwheel to turn the rollers. Rotate the rollers four or ﬁve complete revolutions for each roller segment to ensure proper cleaning.

N O T E

You may notice some staining of the exit rollers while performing the cleaning procedure; this is normal and does not indicate additional cleaning is necessary. Simply clean rollers to remove any build-up of ink.

To clean the two sets of ribbed exit guides under the exit cover, gently wipe the raised ribs using an alcohol-soaked wipe.

9103-17

C A U T I O N

To avoid damaging the print drum and exit guide, never scrape excess ink with a tool or ﬁngernail; use only the materials provided with the cleaning kit.

9103-15

Close the exit cover.

Phaser 840 Color Printer

Cleaning for media tray jams

If the printer incorrectly feeds paper or transparencies, or feeds more than one sheet at a time from the media tray, you can correct the problem by cleaning the media-pick roller and separator pad.

Cleaning the media-pick roller

Remove the media tray from the printer.

Open the front cover.

Troubleshooting

C A U T I O N

Hot surfaces exist behind the upper paper-feed rollers. To avoid personal injury during cleaning procedures, do not reach in behind the paper-feed rollers.

Remove the maintenance drawer (A) from the printer.

9103-09

9103-18

Advanced Features and Troubleshooting Manual

Troubleshooting

To clean the top surface of the media-pick roller:

Locate the top of the media-pick roller behind the black rubber paper-path rollers.

Use a prepackaged alcohol-soaked cloth.

Scrub the top surface of the media-pick roller thoroughly. If the wipe becomes dirty, discard it and use another.

Replace the maintenance drawer (A) in the printer.

Close the front cover.

9103-20

Phaser 840 Color Printer

To clean the bottom of the media-pick roller:

Use a prepackaged alcohol-soaked cloth.

Reach into the media tray slot to access the pick roller. Scrub the bottom surface of the pick roller thoroughly.

Troubleshooting

9103-21

Replace the upper media tray in the printer.

Cleaning the separator pad

Remove the upper media tray from the printer.

Gently wipe the separator pad using an alcohol-soaked cloth.

9103-63

Inspect the separator pad for damage to the metal edge; it should be free of dents and lie ﬂat against the rubber surface. If any damage is seen, the separator pad should be replaced.

Replace the upper media tray in the printer.

Advanced Features and Troubleshooting Manual

Troubleshooting

Cleaning for lower tray jams: paper-feed rollers

If the printer feeds paper incorrectly or feeds more than one sheet at a time from the High-Capacity Paper Tray Assembly, you can generally correct the problem by cleaning the paper-feed rollers.

Remove the paper tray from the High-Capacity Paper Tray Assembly. If your printer has two assemblies, remove the tray from each one. The two paper-feed rollers for each assembly are visible when each tray is removed.

Using an alcohol-soaked cloth, scrub the rollers thoroughly. Rotate the roller several times to ensure proper cleaning.

9103-22

Replace the paper tray in the High-Capacity Paper Tray Assembly.

Phaser 840 Color Printer

Chapter

Printer Management

PhaserLink Printer Management software

PhaserLink Printer Management software is a printer management tool that uses World Wide Web technology to provide printer information and functionality:

■ Job status

■ Job accounting

■ Printer usage

■ Routine troubleshooting

■ Conﬁguration of printer settings

PhaserLink requires a TCP/IP connection. To access PhaserLink information, enter your printer’s IP address in a web browser. The PhaserLink interface appears on your computer’s screen.

9103-41

For detailed information on PhaserLink Printer Management software, refer to “PhaserLink Printer Management software: The Printer’s Information Link” on the printer’s CD-ROM or web site. Or enter this address in your web browser:

www.tektronix.com/Color_Printers/products/phaserlink.html

Advanced Features and Troubleshooting Manual

Printer Management

Usage Proﬁle

Usage Proﬁle provides a proactive strategy for service, maintenance, and administration of your printer. You can keep track of most printer parameters in more detail than even PhaserLink provides.

Information in the Usage Proﬁle Report includes:

■ Remaining life of consumables

■ Paper versus transparency usage

■ Percent coverage by job or printer history

■ Number and location of media jams

■ Media tray usage

■ Number of pages printed

Usage Profile

Phaser®840 Color Printer

9103-39

Phaser 840 Color Printer

Printer Management

Print the Usage Proﬁle report from your printer’s front panel:

In the front panel, scroll to Menu; press Select.

Scroll to Consumable Usage; press Select.

Scroll to Print Usage Profile; press Select.

In addition, you can easily arrange electronic mail notiﬁcation so that your system administrator or supplies ordering agent receives timely information on error conditions or supplies status. This feature allows you to predict consumables ordering for remote locations. These types of error conditions are reported:

■

For the designated operator, system administrator or service provider

■ Ink low

■ Ink out

■ Maintenance Kit low

■ Maintenance Kit out

■ Empty media tray

■

For the system administrator

■ Printer conﬁguration

■

For the service provider

■ Error conditions requiring hardware service repair

For detailed information about the Usage Proﬁle report, refer to Printer Management on the printer’s CD-ROM or web site.

Advanced Features and Troubleshooting Manual

Printer Management

Enabling and disabling the Startup Page

By default, the printer produces a Startup Page each time the printer is turned on or reset. If desired, you can disable the Startup Page. There are three methods for enabling/disabling the Startup Page:

From PhaserLink Printer Management software

Refer to the PhaserShare Networking Manual for information on using your World Wide Web browser to access the printer via a TCP/IP network connection.

From utility ﬁles

Download one of the following ﬁles from the printer’s CD-ROM:

■

Macintosh

■

refer to page 96 for downloading instructions.

From the printer’s front panel

Scroll to Menu; press Select.

Scroll to Printer Configuration; press Select.

Scroll to Default Printer Settings; press Select.

Scroll to Startup Page; press Select to toggle the setting.

Use the Apple Printer Utility (refer to page 93 for instructions).

Use utility ﬁles STARTPG.PS (enables), NOSTRTPG.PS (disables);

Scroll to Exit; press Select.

Phaser 840 Color Printer

Changing the Energy Star timeout

■ When the printer is idle for the time set in the Energy Star front panel

menu, the printer begins a cool-down cycle that requires a 15 minute warm-up period before being ready to use again.

■ The default for the Energy Star timeout is set to 999 hours.

■ For optimum printing performance and best ink economy, leave the printer

turned on overnight and during weekends, and leave the Energy Start default set.

To change the timeout value:

From the front panel, scroll to Menu; press Select.

Scroll to Printer Configuration; press Select.

Scroll to Default Printer Settings; press Select.

Scroll to Advanced Printer Settings; press Select.

Scroll to Energy Star Timeout; press Select.

Printer Management

Use the up or down arrows to set the number of hours the printer must be idle before it enters Energy Star mode.

Press Select to save the Energy Star setting.

Scroll to Exit, press Select to return to the Ready to Print message.

Advanced Features and Troubleshooting Manual

Printer Management

Protected mode for the front panel menu

System administrators can control user access to the front panel menus with PhaserLink or the following utility ﬁles (refer to page 93 for instructions on dowloading utility ﬁles):

Macintosh utility ﬁles:

■ Menu Short (limits menu access)

■ Menu Long (expands menus)

PC utility ﬁles:

■ MENUSHRT.PS (limits menu access)

■ MENULONG.PS (expands menus)

The “short” utility ﬁles limit the menu items displayed on the front panel, preventing users from changing front panel settings that may affect the prints of other users. Users instead select printing features — such as color corrections — through their applications only. In the protected mode, users can access all menus except the Default Printer Settings, Advanced Printer Settings, and Network Settings.

The “long” utility ﬁles reset the front panel to display full menus and allow full access to the settings.

Job Accounting

If you used the Menu Short or MENUSHRT.PS ﬁle to limit the front panel menus, you can temporarily restore the full menus:

When the Ready to Print message appears, scroll to Menu; press Select.

Scroll to Printer Configuration; press Select.

Hold down the Left arrow and press Select. The Default Printer Settings and Network Settings selections are added to the menu and

are removed again when the Printer Configuration menu is closed.

The printer stores a log ﬁle containing information about jobs printed. The ﬁle is a list of job accounting records. Each record contains ﬁelds such as user name, job name, pages printed, job times, and ink used. Job accounting is available through the PhaserShare Administrator and PhaserLink Printer Management software.

For more information on Job Accounting, see the PhaserShare Networking Manual on the printer’s CD-ROM or web site.

Phaser 840 Color Printer

Chapter

Using Color

Print-quality modes

Mode Maximum speed * Description

Fast Color 10 ppm Paper

Standard 6 ppm Paper

Enhanced

†

■ Fastest full-color output.

5 ppm Transparency

3 ppm Transparency

3 ppm Paper ■ Balance of high quality and fast

■ Useful for many images and

previewing work.

■ Rapidly produces good quality

transparencies and peer-level documents.

■ Useful for rush jobs and situations

where having the most saturated colors is not necessary.

■ General-purpose mode for full-color

printing.

■ Produces crisp, bright prints suitable

for most ofﬁce use.

■ Recommended for high-quality

transparencies.

■ Produces vibrant, saturated prints

with smooth color transitions.

speed.

■ Smoothest and brightest large-area

ﬁlls.

■ Useful for printing paper copies of

overhead presentations.

High Resolution/ Photo†2 ppm Paper ■ Requires the Plus Feature set.

■ Highest-quality color prints,

1200 x 600 dpi resolution.

■ Near-photographic detail.

Approximate number of pages per minute.

†

Transparencies will be printed in Standard mode.

Advanced Features and Troubleshooting Manual

Using Color

Color corrections

The printer provides TekColor Dynamic Correction, and consists of the following color correction modes:

Front panel selection Driver selection

Color correction mode Description

Automatic Automatic Default setting. Automatically applies the

None None No correction made to colors.

Vivid Color Vivid Color Produces the brightest possible colors and

sRGB Display sRGB Display Closely approximates the colors on a

SWOP Press SWOP Press Speciﬁcation for Web Offset Publications.

Euroscale Press Euroscale Press Used to match equivalent

Commercial Press Commercial Press Used to match commercial

SNAP Press SNAP Press Speciﬁcations for Non-Heat Advertising

DIC DIC Used to match Dai Nippon printing inks on

Toyo Toyo Used to match commercial Toyo printing inks

best color correction mode to each element on the page.

Used with the PANTONE PANTONE

makes blue hues less purple.

standard display screen.

Used to match U.S. press standards.

Imation Matchprint¨ proofs.

Printing. Used to match standards f or printing on uncoated and newsprint papers.

coated paper.

on coated paper.

Color matching.

Color Chart for

FujiProof FujiProof Used to match the Fuji Color Art System for

Monochrome — Leaves gray as is; converts RGB and CMYK

— Use Printer Setting Uses the color correction mode speciﬁed in

Raw RGB

Raw CMYK

Available only with a downloadable utility ﬁle.

N O T

If your printer is on a network and you have changed the front panel settings, tell other users on the network. The front panel printer settings affect all prints made with non-Tektronix drivers.

Phaser 840 Color Printer

commercial North American proofs.

to pure gray.

the printer’s front panel setting rather than any printer driver setting.

— Leaves RGB as is; converts CMYK and gray

to RGB.

— Leaves CMYK as is; converts RGB and gray

to CMYK.

Printing the Color Sampler Charts

Overview

Color sampler charts are colored rectangles with each color’s component values; they help you select colors in an application that can be reproduced on your printer.

Component values are percentages of each color — CMYK (Cyan, Magenta, Yellow, Black), RGB (Red, Green, Blue), or HSB (Hue, Saturation, Brightness) — that combine to make a particular color.

Tektronix

Process Color

Sampler

This Graphic Arts guide is designed to help you choose colors on the Tektronix color

printers. These reference pages can be combined into a wall reference chart, or

held in a reference book.

To assemble the chart combine the

pages in this order:

Using Color

Advanced Features and Troubleshooting Manual

9103-64

Using Color

Color charts

■ Which color chart you print and use depends on how your application

selects color. For information on color selection, refer to the application’s documentation, then print one or more of the color sampler charts.

■ Each color sampler chart is several pages long; print them in panels and

connect them to form a wall chart or place in a binder for easy reference.

Color sampler chart descriptions

Color sampler chart

CMYK Sampler Cyan, magenta, yellow, and

RGB Sampler Red, green, and blue color

HSB Sampler Hue, saturation, and

The number of pages will be half if Duplex mode is enabled on the front panel in the

black color model

model

brightness color model

Number of pages *

18 X X

12 X X

12 X

Utility ﬁle

Front panel selection

Default Printer Settings menu.

N O T

To print the PANTONE Color sampler chart, refer to “Printing the PANTONE Color Chart” on page 89.

Phaser 840 Color Printer

Printing a color sampler chart from the front panel

N O T

The HSB (Hue, Saturation, Brightness) color sampler chart and the PANTONE Color sampler chart cannot be printed from the front panel.

Use the same color correction and print quality mode to print the chart and to print from your application. Any other color correction selection in the driver causes colors to print differently than expected.

Selecting a color correction ﬁle

From the printer’s front panel, scroll to Menu; press Select.

Scroll to Printer Configuration; press Select.

Scroll to Default Printer Settings; press Select.

Scroll to TekColor Correction. Use the up or down arrows to scroll to the color correction you want.

Using Color

Press Select to activate your selection.

Scroll to Exit; press Select to return to the Ready to Print message.

Printing a color sampler chart

From the printer’s front panel, scroll to Menu; press Select.

Scroll to Demo Pages; press Select.

Scroll to the desired color sampler, then press Select.

Scroll to Exit; press Select to return to the Ready to Print message.

Advanced Features and Troubleshooting Manual

Using Color

Printing samplers from a Macintosh

N O T

Installing color correction ﬁles

From the printer’s CD-ROM, run the Installer application. Select Custom Install.

In the dialog box, select Printer Utilities and Samplers; click Install. Go to the next topic, “Downloading a color correction ﬁle”.

Selecting a color correction ﬁle

Select a color correction ﬁle in one of three ways: the front panel, PhaserLink Printer Management software, or download a PostScript utility ﬁle. Color correction ﬁles include:

■ Automatic

■ None

■ Vivid Color

■ sRGB Display

■ SWOP Press

■ Euroscale Press

■ Commercial Press

■ SNAP Press

■ DIC

■ Toyo

■ FujiProof

■ Raw CMYK

■ Raw RGB

Phaser 840 Color Printer

Downloading a color correction ﬁle

From your computer’s hard disk, open the PhaserTools folder.

Double-click Apple Printer Utility; a Printer Selector dialog box appears:

■ Under AppleTalk Zones, select your printer’s zone.

■ Under Printers, select your printer.

■ Click Open Printer.

From the File menu, select Send PostScript File.

Open the Printer Utilities folder and select a color correction ﬁle.

Click Add.

Click Send.

Printing a color sampler chart

From your computer’s hard disk, open the PhaserTools folder.

Using Color

Double-click Apple Printer Utility; a Printer Selector dialog box appears:

■ Under AppleTalk Zones, select your printer’s zone.

■ Under Printers, select your printer.

■ Click Open Printer.

From the Utilities menu, select Send PostScript File.

Open the PhaserTools folder. Open the Samplers folder; select a color sampler chart; click Add.

Click Send.

Advanced Features and Troubleshooting Manual

Using Color

Printing samplers from a PC

N O T

Installing color correction ﬁles

From the printer’s CD-ROM, run setup.exe. Select Custom Install.

In the dialog box, select Printer Utilities, select a printer driver, select Samplers; click Install. Go to the next topic, “Downloading a color

correction ﬁle”.

Downloading a color correction ﬁle

From the computer’s hard disk, open the PHSRTOOL directory. Open the PHSR840 subdirectory; select a color correction ﬁle:

■ AUTOMATC.PS

■ NOCORECT.PS

■ VIVDCOLR.PS

■ SRGBDSPL.PS

■ SWOPRESS.PS

■ EUROSCAL.PS

■ COMRCIAL.PS

■ SNAPRESS.PS

■ DIC.PS

■ TOYO.PS

■ FUJIPROF.PS

■ RAWCMYK.PS

■ RAWRGB.PS

Send to the printer the desired color correction ﬁle:

■ PC users: Use the DOS COPY command.

■ Workstation users: Send a color correction ﬁle to the printer as you

would any PostScript ﬁle.

■ Windows NT users: Send the color correction ﬁle to the printer by

typing the following at the DOS prompt:

Phaser 840 Color Printer

lpr -S

-P PS

Printing a color sampler chart

Open the PHSRTOOL directory. Open the SAMPLERS subdirectory.

Send to the printer the desired color sampler chart:

■ PC users: Use the DOS COPY command.

■ Workstation users: Send the ﬁle to the printer as you would any

PostScript ﬁle.

N O T E

The name of the color correction mode used to print the color sampler will print on the ﬁrst page of the sampler.

Printing the desired color from an application

Using the color sampler chart that you printed earlier, select the desired colors.

From your application, apply the desired colors in your document by entering the speciﬁc CMYK or RGB values as indicated on the sampler chart.

Using Color

Print your document; select the same color correction that you used to print the color sampler chart.

Advanced Features and Troubleshooting Manual

Using Color

PANTONE Color Files

For the latest information on color libraries, visit the Tektronix web site at www.tektronix.com/Color_Printers/ or contact your local Tektronix reseller.

PANTONE Color ﬁles for your printer include printer-speciﬁc color library ﬁles for some speciﬁc applications and a ﬁle to print PANTONE Color sampler chart.

Methods of printing PANTONE Colors

PANTONE Colors from color selection books

In some applications, you can select colors from PANTONE Color selection books. These colors can be proofed on your Phaser printer before ﬁnal output on a printing press. For this method, the printer-speciﬁc PANTONE ﬁles are not required.

From an application, select and apply PANTONE Colors; use individual color values from a PANTONE Colors selection book.

Print your document; from a supported driver, select the Commercial Press color correction. (Proof colors may not be completely accurate, but PANTONE Colors will be printed correctly on a printing press.)

When you are satisﬁed with the proof, the ﬁle can be separated for printing press plates without adjustment to the ﬁle.

Printer-speciﬁc PANTONE Colors

Your printer can produce process color simulations of PANTONE Spot Colors.

Print a copy of the PANTONE Color chart. Refer to “Printing the PANTONE Color Chart” on page 89, or the “README.TXT” ﬁle included with the printer-speciﬁc PANTONE ﬁles.

Within an application, deﬁne the desired color in your document by using the individual CMYK values which appear on the sampler chart.

N O T E

Tektronix provides custom PANTONE Color library ﬁles that can be installed for some applications for the Phaser

Print your document. For best results, use the same printer settings for color correction and print quality, and the same type of paper that you used to print the PANTONE Color chart.

For ﬁnal output on a color printing press

For colors to be printed as a process color (no spot colors), follow these steps:

Open the application.

840 printer.

Before separating the ﬁle for printing press plates, replace the printer’s PANTONE process Colors with standard PANTONE Colors.

Phaser 840 Color Printer

Installing the PANTONE Color ﬁles

From the Web

From the Tektronix web site, www.tektronix.com/Color_Printers/, download the appropriate PANTONE Color ﬁle for the Phaser 840 printer.

Choose a directory location, and extract the ﬁle.

For installation instructions, refer to the README.TXT ﬁle located in the directory chosen in Step 2.

From a CD-ROM

Macintosh

From the printer’s CD-ROM, run the Installer application.

From the Custom Install window, install the following:

■ PANTONE Color Files

■ Printer Utilities

Using Color

From the printer’s CD-ROM, run setup.exe. Select Custom Install.

From the Custom Install window, install the following:

■ PANTONE Color Files

■ Printer Utilities

Printing the PANTONE Color Chart

Macintosh

Printing individual pages from Acrobat Reader

You will need to install Acrobat Reader if you want to print individual

pages from the PANTONE Color chart. Insert the CD-ROM in your computer’s drive, go to the Manuals folder, and install Acrobat Reader onto your computer’s hard disk; follow on-screen instructions.

After Acrobat Reader is installed, open the PhaserTools folder on your computer’s hard disk. Open the Pantone Files folder. Double-click the desired PDF ﬁle.

View and print pages from the color sampler chart ﬁle. For best results, print on paper. From a supported driver (such as LaserWriter 8), select the appropriate print quality mode and color correction as stated in the included README.TXT ﬁle.

N O T

Print only with the recommended settings; other settings cause PANTONE Colors to print differently than expected.

Advanced Features and Troubleshooting Manual

Using Color

Printing the entire chart

■ Use the Apple Printer Utility to download to the printer the desired

PANTONE PostScript ﬁle. This PostScript ﬁle contains necessary color correction and print quality settings.

■ For best results and truest color:

■ Print the chart on paper that is similar to the paper that will be used on

the printing press.

■ Disable duplex printing when printing the color chart in order to

reduce the effects of color show-through.

Printing individual pages from Acrobat Reader

You will need to install Acrobat Reader if you want to print individual

pages from the PANTONE Color chart. Insert the CD-ROM in your computer’s drive, go to the Manuals directory, and install Acrobat Reader onto your computer’s hard disk; follow on-screen instructions.

After Acrobat Reader is installed, open the PANTONE directory on your computer’s hard disk. Double-click the desired PDF ﬁle.

View and print pages from the color sampler chart ﬁle.

From a supported driver (such as the Tektronix driver for Windows 3.1 or the AdobePS 4 driver for Windows 95), select the appropriate print quality mode and color correction as stated in the included README.TXT ﬁle.

N O T

Print only with the recommended settings; other settings cause PANTONE Colors to print differently than expected.

Phaser 840 Color Printer

Tektronix 840 schematic

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Color Printer Resources

Printed and online books

T ektronix W orld Wide Web sites

Advanced Print Features

All about media

Margins and print area

Media hints

Loading media trays

Loading paper

Loading labels

Using the Manual Feed Slot

Loading media in the Manual Feed Slot for single-sided printing

Automatic duplex printing

Setting duplex printing in the print driver

Loading pre-printed paper for duplex printing

Using fonts

Resident typefaces (PostScript)

Resident typefaces (PCL5C)

Downloading fonts

Printing a list of resident fonts

Using Quick Collate

Previewing with Check Print

Using Image Smoothing

Automatic tray switching

Using Slip Sheets

Front Panel Intensity

Intelligent Ready mode

PhaserPrint Plug-in for Photoshop

Installing the plug-in: Macintosh

Installing the plug-in: Windows

Using the plug-in

Selecting options in the PhaserPrint dialog box

Consumables

User-replaceable consumables

When to replace consumables

Consumable life information

Troubleshooting

On-line support

Customer Support Centers

Getting information by fax

Diagnostic tools

Symptoms and solutions

Media jams and misfeeds

Preventing media jams

Clearing a media jam

Cleaning the printer

If the printer has frequent media jams

Ink smears

Light stripes on prints

The Cleaning Page

Cleaning supplies

Using isopropyl alcohol

Cleaning for oily streaks

Cleaning for ink smears and jams: internal paper path

Cleaning for ink smears and jams: paper-feed rollers

Cleaning for ink smears: paper-exit path

Cleaning for media tray jams

Cleaning for lower tray jams: paper-feed rollers

Printer Management

PhaserLink Printer Management software

Usage Profile

Enabling and disabling the Startup Page

Changing the Energy Star timeout

Protected mode for the front panel menu

Job Accounting

Using Color

Print-quality modes

Color corrections

Printing the Color Sampler Charts

Overview

Printing a color sampler chart from the front panel

Printing samplers from a Macintosh

Printing samplers from a PC

Printing the desired color from an application

PANTONE Color Files