Tektronix 480X User Manual

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User Manual

Phaser

480X

Color Printer

First printing May 1995 070-9237-00

1995 by Tektronix, Inc., Wilsonville, Oregon. Printed in the United States of America. All rights reserved. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc.

This instrument, in whole or in part, may be protected by one or more U.S. or foreign patents or patent applications. Information provided upon request from Tektronix, Inc., P.O. Box 1000, Wilsonville, Oregon 97070-1000.

If acquired subject to FAR or DFARS, the following shall apply:

Unpublished Ñ rights reserved under the copyright laws of the United States.

■

Restricted Rights Legend Ñ Use, duplication, or disclosures by the U.S. government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS

252.227-7013, or in subparagraph (c) (2) of the Commercial Computer Software Ð Restricted Rights clause at FAR 52.227-19, as applicable. Tektronix, Inc., P.O. Box 1000, Wilsonville, Oregon 97070-1000.

Tektronix

is a registered trademark of Tektronix, Inc. Phaser

is a registered trademark of Tektronix, Inc. for color printers and related products. TekColorª, PhaserPrintª, PhaserMatchª and PhotoÞneª are trademarks of Tektronix, Inc.

Adobeª, Photoshopª and PostScriptª are trademarks of Adobe Systems, Incorporated which may be registered in certain jurisdictions.

Apple

, Macintosh

, LaserWriter

, AppleTalk

, LocalTalk

and EtherTalk

are registered trademarks of

Apple Computer, Inc.

CorelDRAW!ª is a trademark of Corel Systems, Incorporated.

QuarkXPress

UNIX

is a registered trademark of Quark, Incorporated.

is a registered trademark of UNIX System Laboratories, Inc.

Timesª, Helveticaª and Palatinoª are trademarks of Linotype-Hell AG and/or its subsidiaries. ITC Avant Garde Gothic, ITC Bookman, ITC Zapf Chancery and ITC Zapf Dingbats are registered trademarks of International Typeface Corporation.

The printer contains an implementation of the LZW algorithm licensed under U.S. Patent 4,558,302.

Other marks are trademarks or registered trademarks of the companies with which they are associated.

PANTONE

Colors generated by the Phaser 480X Color Printer are four-color process simulations and may not match PANTONE-identiÞed solid color standards. Use current PANTONE Color Reference Manuals for accurate colors.

PANTONE Color simulations are only obtainable on these products when driven by qualiÞed Pantone-licensed software packages. Contact Pantone, Inc. for a current list of qualiÞed licensees.

Pantone, Inc.Õs check-standard trademark for color reproduction and color reproduction materials.

Users safety summary

Terms in manual:

Power source:

conductor and ground. Use only the speciÞed power cord and connector. Refer to a qualiÞed service technician for changes to the cord or connector.

Operation of product:

product. Do not operate without the covers and panels properly installed. Do not operate in an atmosphere of explosive gases.

Safety instructions: Terms on product:

Care of product:

power cord or plug is frayed or otherwise damaged, if you spill anything into the case, if product is exposed to any excess moisture, if product is dropped or damaged, if you suspect that the product needs servicing or repair, and whenever you clean the product.

Ground the product:

necessary, contact a licensed electrician to install a properly grounded outlet.

Symbols as marked on product:

CAUTION Conditions that can result in damage to the product. WARNING Conditions that can result in personal injury or loss of life.

Do not apply more than 250 volts RMS between the supply conductors or between either supply

Avoid electric shock by contacting a qualiÞed service technician to replace fuses inside the

Read all installation instructions carefully before you plug the product into a power source.

CAUTION A personal injury hazard exists that may not be apparent. For example, a

panel may cover the hazardous area. Also applies to a hazard to property including the product itself.

DANGER A personal injury hazard exists in the area where you see the sign.

Disconnect the power plug by pulling the plug, not the cord. Disconnect the power plug if the

Plug the three-wire power cord (with grounding prong) into grounded AC outlets only. If

DANGER high voltage:

Protective ground (earth) terminal:

Use caution. Refer to the manual(s) for information:

WARNING:

can cause an electrical shock. Electrical product may be hazardous if misused.

If the product loses the ground connection, usage of knobs and controls (and other conductive parts)

Phaser

Tektronix warrants that the Phaser 480X will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment. If the Phaser 480X proves defective during its respective warranty period, Tektronix, at its option, will either repair the defective product without charge for parts and labor, or provide a replacement in exchange for the defective product.

This warranty applies only to products returned to the designated Tektronix depot or the Tektronix authorized representative from which the product was originally purchased. For products returned to other locations, Customer will be assessed the applicable service charge. The above limitation shall not apply within the European Economic Area, where products may be returned for warranty service to the nearest designated service depot regardless of the place of purchase.

In order to obtain service under this warranty, Customer must provide the applicable ofÞce of Tektronix or its authorized representative with notice of the defect before the expiration of the warranty period and make suitable arrangements for the performance of service. Customer shall be responsible for packaging and shipping the defective product to the service center designated by Tektronix or its representative, with shipping charges prepaid. Tektronix or its representative shall pay for the return of the product to Customer. Customer shall be responsible for paying any associated taxes or duties.

This warranty shall not apply to any defect, failure or damage caused by improper use or improper or inadequate maintenance and care. Tektronix shall not be obligated to furnish service under this warranty:

480X Warranty

a) to repair damage resulting from attempts by personnel other than Tektronix representatives to install,

repair or service the product; b) to repair damage resulting from improper use or connection to incompatible equipment; c) to repair any damage or malfunction caused by the use of non-Tektronix supplies or consumables; d) to repair a product that has been modiÞed or integrated with other products when the effect of such

modiÞcation or integration increases the time or difÞculty of servicing the product; or e) to repair damage or malfunction resulting from failure to perform user maintenance and cleaning at

the frequency and as prescribed in the user manual.

THE ABOVE WARRANTIES ARE GIVEN BY TEKTRONIX WITH RESPECT TO THIS PRODUCT IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. TEKTRONIX AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TEKTRONIX' RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUCTS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THIS WARRANTY. TEKTRONIX AND ITS VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES IRRESPECTIVE OF WHETHER TEKTRONIX OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.

Contents

1 Introduction

All about the Phaser 480X 1-1

Printer features 1-2 Ordering supplies 1-4

2 Getting Set Up

At a glance 2-1 Setting up the printer 2-2

Checking the inventory 2-2 Registering your printer 2-4 Removing the packing material 2-4 Loading the transfer roll 2-7 Adding paper 2-10

Connecting the printer 2-15

Printer ports 2-15 LocalTalk connection 2-16 Parallel connection 2-18 Ethernet connection 2-18 SCSI connection 2-18 Turning on the printer 2-19

Installing a driver on your computer 2-21

PC: Microsoft Windows driver 2-21 Macintosh drivers 2-23 Workstation users 2-25

What next? 2-26

User Manual

3 Printing

Which platform? 3-1

Printing from a Macintosh 3-2 Printing from a PC: Windows 3-4 Printing from a Unix or VMS workstation 3-5 Printing from specific applications 3-6

About paper and transparencies 3-7

Handling paper and transparencies 3-7 Setting paper and transparency size 3-8 Loading paper and transparencies 3-11 Margins and print area 3-12

Manual feed 3-13 Color correction 3-14 Fonts: resident typefaces 3-17

Downloading fonts 3-18

Screen fonts 3-18 Printing hints 3-19

4 Caring for Your Printer

Overview 4-1

Cleaning is important 4-1

Cleaning kit contents 4-3

Important 4-4 Cleaning the printer 4-5 Replacing the transfer roll 4-17

5 Supplies and Accessories

Tektronix supplies: the mark of quality 5-1 Ordering information 5-1

Phaser 480X Color Printer

6 Troubleshooting

If you need help 6-1 Problems and solutions 6-7

Clearing a jam 6-9 If you canÕt make a print 6-12 Media handling problems 6-15 Problems with image size and position 6-16 Print quality problems 6-17 The startup page prints although you disabled it 6-18

Error messages on the startup page 6-18

7 Front and Rear Panels

Rear panel 7-1

Phaser 480X rear panel switches 7-2

Front panel 7-4

A Technical Notes

Startup and configuration pages A-1

Enabling/disabling the startup page A-1 Configuration page A-2

Printer ports A-3

Parallel port A-3 Ethernet port A-4

Specifications A-5

B Expanding Your Printing System

Upgrade kits B-1

Advantages of adding memory B-2

Adding a hard disk for font storage B-3

User Manual

vii

C Moving Your Printer

Changing the line voltage C-1 Repacking your printer C-2

D Regulatory Information

Canadian EMC (Electromagnetic Compatibility) regulatory standards D-1 Declaration of conformity (for 220 VAC equipment) D-2 FCC Class B device (for 110 VAC equipment) D-3 Material Safety Data Sheet D-4

Index

viii

Phaser 480X Color Printer

Chapter

Introduction

All about the Phaser 480X

The Phaser 480X Color Printer is the latest model of TektronixÕ large-format dye-sublimation printer. Dye-sublimation technology produces photorealistic, continuous-tone images ideal for graphic arts comping and prooÞng, engineering/scientiÞc data analysis, and custom photographic image processing applications.

The Phaser 480X provides fast, built-in raster image processing hardware, with Adobe PostScript Level 2 software. Flexible interfaces and networking options make it easy to install in a variety of computer environments.

User Manual

1-1

Introduction

Printer features

Brilliant colors and resolution

The Phaser 480X delivers 256 shades of each primary color at 300-by-300 dots-per-inch resolution to produce millions of colors. Dye-sublimation produces brilliant colors with smooth transitions, sharp details, and accurate textures. In addition, the Phaser 480X gives you the power of TekColorª PhotoÞneª and TekColor Dynamic Correction, TektronixÕ proprietary image processing technology.

TekColor PhotoÞne image processing sharpens text and Þne lines

■

while smoothing shaded Þll areas and optimizing image detail.

TekColor Dynamic Correction provides an easy way to select the

■

right color correction for your application.

With built-in simulations of a SWOP (SpeciÞcations Web Offset Publications) press, commercial press, video display, and other devices, color correction is fast, accurate and accessible through simple driver selections. Support for PANTONE process color simulations provides even more ßexibility.

1-2

Digital pre-press proofs complete with trapping

The Phaser 480X provides the capability to print single or multi-page separation Þles created by Macintosh and Windows applications. Files are automatically assembled and printed, showing the overprint and trapping information. Separation Þles can be printed as four separate pages or as a composite page.

DCS Print

This standalone utility, running on Macintosh 7.X and Windows 3.1 platforms, allows you to directly print Desktop Color Separation (DCS) Þles, Adobe Separator and Aldus PageMaker output Þles. You can print high-quality DCS Þles by simply dragging the Þle onto the DCS Print application icon.

Phaser 480X Color Printer

Introduction

PhaserMatch™

PhaserMatchª is an application for Macintosh and Windows users that provides a simple visual approach to calibrating the printer and editing color proÞles. PhaserMatch provides two modes: step-by-step calibration mode requires no training or special measurement equipment. need to consistently and accurately predict and control colors. Users can calibrate the printer; also, users can create custom proÞles by adjusting dot gain, deÞning paper background color, controlling color density and color reproduction curves to simulate the color output of a target press.

Expert

mode is designed for the most demanding users who

easy

and

expert

. The

easy

The versatility of built-in PostScript Level 2

Tektronix and Adobe co-developed the PostScript Level 2 software in the Phaser 480X to produce fast color rendering and image processing. Image data throughput rivals that of dedicated raster interface printers, without the connectivity limitations.

Software application compatibility

The Phaser 480X lets you make color prints from a wide variety of software applications since most applications support PostScript output.

Hardware platform compatibility

The printer works with virtually any personal computer or workstation because it supports simultaneous input through serial, parallel, LocalTalk, and Ethernet ports.

Expandable memory

The baseline memory for the Phaser 480X is 32 Mbytes of RAM. This is sufÞcient memory to produce a full two-page spread with a 3-color transfer roll. You can increase the memory in 16 Mbyte- or 32 Mbyte-increments to achieve 4-color printing, color separations, and increased throughput speed. Maximum memory capability is 112 Mbytes. See Appendix B for information on expanding memory.

User Manual

1-3

Introduction

CD-ROM

By default, the Phaser 480X is shipped with a CD-ROM for platforms that have a CD-ROM drive. (If your computer does not have a CD-ROM drive, you can order the optional diskettes; see Chapter 5 for details.) The CD-ROM includes printer drivers, utility Þles, and online help, as well as information for PC users running DOS, Macintosh users needing the QuickDraw GX driver, and information on fonts and the serial port.

Wide range of media sizes

The Phaser 480X prints on paper and transparency Þlm ranging in size from Letter to Tabloid Extra. Tabloid Extra provides enough image area to produce a full two-page spread with full edge bleeds.

Font ﬂexibility

Besides its 39 resident fonts, the printer accepts Adobe Type 1, Type 3, and TrueType downloadable fonts and a variety of user-deÞned fonts. You can download additional fonts as needed, or store them on an external hard disk.

Extensive drivers and utilities

Software for Macintosh, Windows, and workstation platforms are included on the drivers and utilities CD-ROM or diskettes that ship with the printer. The Macintosh and Windows drivers include the capability for printing color separations, showing overprint and trapping information.

The Phaser 480X utilities also include PhaserPrintª for Photoshopª Ñ a Photoshop plug-in that achieves higher printing throughput in bypassing the Macintosh LaserWriter driver.

For details on the contents of the Phaser 480X CD-ROM and diskettes, as well as how to use them, refer to the

Reference

Ordering supplies

To order Tektronix supplies such as paper, transparencies or color transfer rolls, refer to the supplies information sheet that came with the printer and contact your local Tektronix dealer or, in the United States, call Tektronix at:

Phaser 480X Drivers and Utilities Printing

, which is shipped with the printer.

1-800-835-6100

1-4

Phaser 480X Color Printer

Chapter

At a glance

Getting Set Up

Installation of your Phaser 480X Color Printer involves these tasks:

Setting up the printer

■

Checking inventory

Removing packing material

■

Loading the transfer roll

Setting paper size

■

Loading the paper tray

Connecting power and interface cables Installing a driver on your computer

Using the Tektronix Phaser 480X compact disk (CD-ROM) or the drivers and utilities diskettes to install a print driver on either a Macintosh or a PC running Windows.

Note

To add a hard disk to your printer, see “Adding a hard disk for font storage” on page B-3.

User Manual

2-1

Getting Set Up

Setting up the printer

Checking the inventory

Phaser 480X color printer

Power cord

Phaser 480 Quick Reference Card

Transfer roll endcaps (2 green, 1 gray, 1 black)

Paper tray (B/A3/WB)

Transfer roll tray

Phaser 480X User

Cleaning kit

Sample transfer roll

10.

Phaser 480X Drivers and Utilities Printing Reference manual and CD-ROM or optional diskettes

11.

Supplies information sheet

12.

Phaser Calibrator User Manual with the Gray Balance Reference Card and optional diskettes

13.

Optional Network Utilities for Phaser Color Printers manual and diskettes

14.

TekColor Care information packet

15.

Sample media

Note

Save all packing material in case moving or subsequent shipment is necessary.

Manual

2-2

Phaser 480X Color Printer

Getting Set Up

Phaser

480

ERROR

JAM

MEDIA

TRANSFER ROLL

COVER

READY

POWER

User Manual

Phaser

™

480

Color Printer

Phaser

™

480 Color Printer

User Manual

Phaser

™

480

Drivers and Utilities Printing Reference

Phaser

™

480 Drivers and Utilities Printing Reference

User Manual

Phaser

™

480

Calibrator Utilities

Phaser

™

480 Calibrator Utilities

User Manual

Network Utilities for

Phaser Color Printers

Phaser

™

Network Utilities for Phaser Color Printers

TekColor Care

Supplies

Sample Media

9237-01

Software CD

Phaser

™

480X Color Printer

Drivers and Utility Software

For Macintosh and PC computers, and UNIX workstations

User Manual

2-3

Getting Set Up

Registering your printer

The TekColor information envelope contains your product registration card.

■ Find the customer registration card that is appropriate for you

(U.S. or international versions).

■ Fill out the card and mail it.

By registering your printer with Tektronix, you are validating the product warranty and ensuring that you will be sent information about upgrades, service, and accessories as it becomes available.

Removing the packing material

Note

Save all packing material in case moving or subsequent shipment is necessary.

Lift the paper tray out of the shipping box; remove all packing material from the tray and set the tray aside.

8849-03

2-4

Phaser 480X Color Printer

Getting Set Up

8849-0

Open the printer cover by sliding the cover release and raising the

cover to its full upright position.

Caution

The cover release includes a safety catch. If the cover is only partially lifted, do not force it open; you might damage the printer. Slide the cover release again.

Lift the transfer roll tray out of the printer and remove all packing material from the tray.

User Manual

2-5

Getting Set Up

Unfasten the tie-wraps: press and hold down the lever under the fastener; then slide the tie-wrap out through the fastenerÕs opening.

Remove all packing material from inside the printer.

Caution

Do not cut the tie-wraps to remove them; you will need them for repacking. Save all packing material in case moving or subsequent shipment is necessary.

555

8849-05

2-6

Phaser 480X Color Printer

Loading the transfer roll

Getting Set Up

Note

To ensure the best print quality, load the transfer roll in an area that is free of dust and dirt.

Unwrap the new transfer roll and position it in the following manner so that the take-up core (the empty side) is closest to you and the supply core (the full side) is farthest away from you.

Insert the four endcaps:

Insert the black endcap into the left side of the supply core.

Insert a green endcap into the right side of the supply core.

Insert the green endcap into the right side of the take-up core.

Insert a gray endcap into the left side of the take-up core.

Make sure that the tabs on the endcaps Þt snugly into the notches.

8849-06

User Manual

2-7

Getting Set Up

Load the transfer roll into the tray. The front of the tray is marked

FRONT SIDE OF PRINTER.

Place the supply core into the back of the tray.

Place the take-up core into the front of the tray.

Make sure that the endcap axles are pressed Þrmly into the openings on the transfer roll tray.

3c 3c

FRONT SIDE OF PRINTER

8849-07

2-8

Phaser 480X Color Printer

Getting Set Up

8849-09

Insert the transfer roll tray into the printer and push Þrmly on the

handles so that the axles on the transfer roll lock into place.

To remove any slack in the transfer roll, turn an endcap toward the front of the printer until you see that the transfer roll is taut.

8849-08

User Manual

2-9

Getting Set Up

Adding paper

Follow these steps to add paper to the paper tray.

Note

This procedure assumes you are loading B-size paper into the standard paper tray. All sizes of paper and transparency are loaded in the same way. For information on other paper sizes and the optional paper tray, refer to “Setting paper and transparency size” on page 3-8. For information on loading transparencies, see “Loading paper and transparencies” on page 3-11.

Place the paper tray on a ßat surface so that the side with the spring-loaded metal plate is farthest away from you.

Remove the plastic cover.

2-10

8849-10

Phaser 480X Color Printer

Adjust the paper tray to Þt the media size:

3. a.

Pull up on the paper guide lock (the metal tab on the right side of the paper tray).

Slide the paper guides on the sides to the desired paper size. For this example, select B.

Sizes are imprinted on the ßoor of the paper tray. The standard paper tray accommodates these paper sizes with the following abbreviations and dimensions:

B Tabloid 11 x 17 in. A3 Metric B-size 297 x 420 mm WB Tabloid Extra 32 x 46.5 mm (12.6 x 18.3 in.)

The optional paper tray accommodates these paper and transparency sizes:

A U.S. Letter 8.5 x 11 in. A4 Metric Letter 210 x 297 mm

Getting Set Up

Push down on the paper guide lock to lock the guides in place.

Adjust the rear paper guide to the same setting as the other guides. For this example, select B.

3a, c

8849-11

User Manual

2-11

Getting Set Up

Fan the stack of paper, but be careful not to touch the printing side Ñ Þngerprints can cause smudged prints.

8849-12

2-12

Phaser 480X Color Printer

Getting Set Up

Load the paper into the paper tray with the printing side down (the

non-printing side is marked with

While pressing down on the tab of the metal plate, slide the

Tektronix):

paper into the tray.

Make sure that the hooks are positioned over the left and right corners of the paper and that the paper is inserted evenly with the printing side down.

Do not Þll past the red line on the left inside wall of the paper guide (approximately 50 sheets).

Replace the plastic cover on the paper tray.

8849-13

User Manual

2-13

Getting Set Up

Insert the paper tray into the slot in the front of the printer and push it all the way in.

R E W

O P

Y D A

E R

R E V O

C R E

F S

O R T

IA D E M

R O R

R E

480

Phaser

Adjust the paper stopper on the printerÕs top cover so that the arrow aligns with the arrow next to the desired paper size.

8849-14

2-14

Phaser 480X Color Printer

COVER READY POWER

TRANSFER

ROLL

ERROR JAM MEDIA

480

8849-15

Connecting the printer

Printer ports

The printer accepts data through four ports:

■ LocalTalk

■ Parallel

■ Ethernet

■ Serial (RS-232)

Information on the serial port can be found in the following places:

■ The Tektronix CD-ROM

■ HAL and EuroHAL, the Tektronix automated fax systems

■ Internet World Wide Web

Getting Set Up

For speciÞc information, refer to ÒIf you need helpÓ on page 6-1.

The Phaser 480X also includes a SCSI port, which is only used for connecting an external hard disk. Refer to ÒAdding a hard disk for font storageÓ on page B-3 for more information on the SCSI port.

User Manual

2-15

Getting Set Up

LocalTalk connection

You can make LocalTalk connections between the printer and a single computer or on a LocalTalk network using a daisy-chain setup. If your LocalTalk installation is complex, or if you need assistance, contact your network system administrator.

LocalTalk connectors and cables are available through your dealer. This illustration shows two commonly used types of LocalTalk connectors:

Self-terminating connector.

Connector that requires an external terminator (depending on your network conÞguration).

2-16

Note

Depending on the type of LocalTalk cables you use and your network conﬁguration, you might need to use terminators at certain points in the installation. Refer to the documentation for your LocalTalk connectors and cables for details.

Note

LocalTalk is sometimes referred to as AppleTalk. LocalTalk refers to the physical connection; AppleTalk is the protocol.

Phaser 480X Color Printer

8849-1

Getting Set Up

8849-19

CAUTION

This printer is set to 115 VAC

LocalTalk®

Serial (RS-232)

Status

SCSI

Parallel

Reset

Extended Power Up

Run

Variable

1234567

Diagnostics

1200

Baud Rate

Skip Run

Startjob

***

*See User Manual

PHASER 480

MODEL 4688

Ethernet®

Ethernet Address

Not Installed

LocalTalk®

Connecting to a single computer

Follow these steps if you are connecting the printer directly to your computer via LocalTalk:

Make sure that the printer is turned off before making any LocalTalk connections.

Connect the short cable of a LocalTalk connector to your computerÕs LocalTalk port.

Connect the short cable of a second LocalTalk connector to the printerÕs LocalTalk port.

Connect a LocalTalk cable between the two LocalTalk connectors you have just attached to your computer and your printer.

Note

If your LocalTalk connectors require an external terminator (see the illustration on the previous page), make sure that the last device on either side of the network has a terminator inserted into its LocalTalk connector.

If you have no other connections to make, read ahead to ÒTurning on the printerÓ on page 2-19.

User Manual

2-17

Getting Set Up

Parallel connection

Connect a parallel interface cable to your computer and to the printerÕs parallel port.

If you have no other connections to make, read ahead to ÒTurning on the printerÓ on page 2-19.

Ethernet connection

Ethernet Address

Not Installed

Ethernet®

Serial

(RS-232)

SCSI

Status

LocalTalk®

1234567

Reset

Extended

Diagnostics

Power Up

Run

Parallel

Skip

1200

Baud Rate

Startjob

***

Run

Variable

*See User Manual

9237-02

Ethernet is a communication standard that supports very high speed data transmission Ñ up to 10 times faster than LocalTalk. If you ordered your printer with the network option, you received the Network Utilities diskettes and the Network Utilities for Phaser Color Printers manual. Refer to that manual for complete information on Ethernet (including setup).

SCSI connection

The SCSI port is used for connecting an optional external hard disk to your printer (the external disk is used to store fonts). Refer to ÒAdding a hard disk for font storageÓ on page B-3 for information on installing a hard disk.

2-18

Phaser 480X Color Printer

Turning on the printer

8849-20

LocalTalk

Serial

(RS-232)

Status

Parallel

See User Manual

Reset

Run

Variable

1 2 3 4 56 7

8 9

Diagnostics

1200

Baud Rate

Skip

Run

Startjob

Color Correction

CAUTION

This printer is set to 115 VAC

After you have connected all the interface cables, you are ready to connect the power cord and turn on the printer.

Getting Set Up

Caution

Before applying power, verify that the line voltage of your printer (indicated on the printer’s rear panel) matches the line voltage in your area to avoid damage to the printer.

To protect your printer from a power surge, make sure that the power switch on the side of the printer is in the off position before plugging in the cord.

Plug the power cord into the printer and into a properly grounded electrical outlet.

Turn on the printer.

User Manual

2-19

Getting Set Up

What happens at power-up

All indicators on the printerÕs front panel light up for approximately 30 seconds, and the printer goes through a series of self-tests. The printer takes 1 to 3 minutes (depending on the amount of memory installed) to warm up and complete the self-tests.

■ Check the indicators on the front and back panels of the printer:

■

Front

All indicators light for about 30 seconds, then all but the indicator go out for about 60 seconds; the few seconds. When both the

POWER and READY lights are on, the

READY light blinks for a

self-tests are complete.

■

Back

The status indicator lights for about 3 seconds; then goes off and on Ñ Þrst rapidly; then slowlyÑ then it blinks regularly, indicating normal operation.

POWER

■ When the self-tests run successfully, the Phaser 480X prints a

startup page (if the startup page is enabled), which takes from 1 to 4 minutes to print. The

READY indicator blinks while the

startup page is printing.

Note

When you receive your printer from Tektronix, the startup page is disabled. Because it contains useful information on printer conﬁguration and print count, you might wish to enable the startup page. When enabled, the startup page prints whenever the printer is powered up or reset. Refer to “Enabling/disabling the startup page” on page A-1 for general information. You can also generate a conﬁguration page with detailed information useful for troubleshooting. Refer to “Conﬁguration page” on page A-3 for more information. Refer to the Phaser 480X Drivers and Utilities Printing Reference for detailed information.

2-20

Phaser 480X Color Printer

Installing a driver on your computer

Packaged with your printer are the Phaser 480X compact disk (CD-ROM) for platforms with a CD-ROM drive or, if your computer does not have a CD-ROM drive, optional PC and Macintosh diskettes. The CD-ROM and diskettes contain drivers and utility Þles that let you select between media type, color corrections, and other features. In addition, the CD-ROM contains other software for use with your printer, online help, information for PC users running DOS, and installation and use of the Phaser 480X GX driver for Macintosh users.

If your computer does not have a CD-ROM drive and you need to order the optional diskettes, refer to the table in Chapter 5 for the order number. For complete details on the contents of the Phaser 480X CD-ROM and diskettes and how to use them, refer to the Phaser 480X Drivers and Utilities Printing Reference, which is shipped with the printer.

PC: Microsoft Windows driver

Getting Set Up

The Phaser 480X CD-ROM and diskettes include a Tektronix driver for Windows 3.1 for this printer. To use Microsoft Windows applications with this printer, install the driver on your PC.

Start Windows on your PC.

Insert the Tektronix CD-ROM into the CD-ROM drive or the Tektronix Windows 3.1 Driver and Printer Utilities diskette into your computerÕs disk drive.

In the main window, double-click on the Control Panel.

Double-click the Printers icon; the Printers dialog box appears.

Click the Add button.

In the List of Printers, select Install Unlisted or Updated Printer.

Click the Install button.

User Manual

2-21

Getting Set Up

Type in the drive that the CD-ROM or PC diskette is in (for example, for the CD-ROM drive, enter / drive, enter A or B) and click

Select your printer from the list of printers and click OK. The

OK.

DRIVER; for the PC

driver software you need is automatically installed.

Assign the printer to a port:

Select the printer from the list of Installed Printers.

Select the Set As Default Printer button if you want this printer to be the default.

Select the Connect button to display the Connect dialog box.

In the Connect dialog box, set the Transmission Retry value to

850. Refer to your Windows documentation for details.

In the Connect dialog box, select a port:

Interface Select

Parallel LPT1 or LPT2 Serial COM1 or COM2 Network Network port

2-22

Phaser 480X Color Printer

■

If you selected a parallel port:

■

If you selected a serial port:

Go on to Step f.

Click on the Settings button to open the Settings dialog box. Fill in each item according to the printerÕs conÞguration page, then click

OK. Refer to your Windows

documentation for details or ask your network administrator for help.

■

If you selected a network port:

Click the Network button. The Printers – Network Connections dialog box appears. Fill in each item

according to the printerÕs conÞguration page; then click

OK. Refer to Windows documentation for details, or ask

your network administrator for help.

Getting Set Up

Macintosh drivers

Note

The Tektronix CD-ROM and the Macintosh Printer Drivers diskette include two Macintosh printer drivers that allow you to select page sizes, media type, and TekColor color corrections for a Phaser 480X printer.

■ Use the Phaser 480X driver if you are using System Software 7.0

■ Use the Phaser 480X GX driver if you are using QuickDraw GX

The printer’s conﬁguration page contains the information you need to set up the printer port. Refer to “Conﬁguration page” on page A-3 to print the conﬁguration page.

Click on OK in the Connect dialog box and close the Printers dialog box.

and later. The Phaser 480X driver is a Tektronix-modiÞed version of AppleÕs LaserWriter 7.1.2 printer driver. If you are using System Software 7.5 and QuickDraw GX, you must disable QuickDraw GX before using this driver; the Phaser 480X driver does not work with QuickDraw GX.

and System Software 7.5 or later. The Phaser 480X GX driver works with QuickDraw GX applications and with non-QuickDraw GX applications.

Note

The Phaser 480X Drivers and Utilities Printing Reference manual provides detailed driver installation procedures and complete information on using the Tektronix drivers with your printer.

In addition to installing a driver, you may also need to install PostScript printer description Þles for applications such as Aldus PageMaker and QuarkXPress. For details on printing from an application, refer to the

Phaser 480X Drivers and Utilities Printing Reference manual.

Information on installing and using the Phaser 480X GX driver can be found on the CD-ROM, through the Internet, or on HAL and EuroHAL, the Tektronix automated fax systems. Refer to “If you need help” on page 6-1 for details on Internet access and on using the HAL and EuroHAL systems.

User Manual

2-23

Getting Set Up

Installing the Phaser 480X driver

Make sure that your Macintosh is turned on with System Software version 7.0 or later installed.

Insert the CD-ROM into the CD-ROM drive or the Macintosh Printer Drivers diskette into the disk drive.

■ If you are using the CD-ROM, open it and open the Drivers folder.

■ If you are using the diskette, it should appear on the desktop open,

showing the icons inside.

Drag the Phaser 480X driver icon and the Phaser 480X Prefs Þle from the CD-ROM or diskette to the closed System Folder icon on your Macintosh hard disk.

■ At the alert message, click OK to automatically install the software

in the Extensions folder.

Select Chooser from the Apple menu.

Click the Phaser 480X printer driver icon on the left side of the Chooser. A list appears with the printers you have connected to

your Macintosh or printers that are available on a network. (If the printer driver icon does not appear, Restart your Macintosh, and repeat the printer driver installation procedure; also check the cable connections on your computer and printer.)

Click on the Phaser 480X printer in the list of printers on the right side of the Chooser.

Close the Chooser by clicking its close box.

Store the CD-ROM or diskette in a safe place.

2-24

Phaser 480X Color Printer

Workstation users

Getting Set Up

The printer-control PostScript Þles that are on the Tektronix CD-ROM and the Windows 3.1 Driver and Printer Utilities PC-format diskette can be used with Unix and VMS workstations. These Þles let you set up your spooling system to select between media types, color corrections and other features.

Unix workstation users can access utility Þles in the following ways:

■ Install the Þles from the CD-ROM if your system includes a

CD-ROM drive.

■ Mount the optional PC diskette on the workstation (refer to the

table in Chapter 5 for ordering information).

■ Download utility Þles from the Tektronix Bulletin Board

Service (BBS).

■ Request utility Þles from the Tektronix Color Printer Information

Server over the Internet.

Most workstations with 3.5-inch disk drives provide a device driver that allows you to mount a PC ßoppy diskette. Refer to the Phaser 480X Drivers and Utilities Printing Reference manual for information on mounting PC diskettes.

Refer to the Chapter 6 in this manual for information on accessing TektronixÕ Bulletin Board Service or Color Printer Information Server.

User Manual

2-25

Getting Set Up

What next?

■ When you have set up all the hardware and connectors, installed

the software on your computer, and turned on the power, you are ready to print. Chapter 3, ÒPrinting,Ó contains useful information on printing features such as color correction, fonts, and printing hints. For detailed information on printing options, refer to the Phaser 480X Drivers and Utilities Printing Reference that was shipped with your printer.

■ To install a hard disk for your printerÕs fonts, refer to ÒAdding a

hard disk for font storageÓ on page B-3.

■ To enable the startup page, refer to ÒEnabling/disabling the

startup pageÓ on page A-1.

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Phaser 480X Color Printer

Chapter

Printing

Which platform?

You can print to your printer from any of these platforms:

■ Macintosh

■ PC in Windows

Note

To print from a Macintosh or a PC running Windows, you should have Þrst installed the Tektronix driver for your computer. For information on installing the drivers, see ÒInstalling a driver on your computerÓ on page 2-21. For detailed information on using the drivers, refer to the Phaser 480X Drivers and Utilities Printing

Reference.

If you are using DOS on a PC, you can get online information from the CD-ROM, from the Internet, and from HAL and EuroHAL, the Tektronix automated fax systems. Refer to “If you need help” on page 6-1 for details.

■ Workstation

User Manual

3-1

Printing

Printing from a Macintosh

The Tektronix CD-ROM and the Macintosh Printer Drivers diskette include two Macintosh printer drivers that allow you to select printer features.

Using the Phaser 480X driver

Make sure that the Tektronix printer driver for the Macintosh has been installed. If it hasnÕt, refer to ÒInstalling a driver on your computerÓ on page 2-21 for instructions.

Select the driver:

Select Chooser from the Apple menu.

Select the Tektronix driver by clicking on the Phaser 480X

printer icon. (If it did not appear in the list of drivers, restart your Macintosh and repeat the driver installation procedure.)

A list of printers available in the current zone appears.

3-2

c. d.

To print a Þle, use the Page Setup and Print commands from the File menu within your application:

Phaser 480X Color Printer

Select the zone where your Phaser 480X is connected.

Select the printer by name (default is Phaser 480X).

You can change the default name with the LaserWriter Utility which is on the CD-ROM and the Macintosh Printer Utilities diskette. See the Phaser 480X Drivers and Utilities Printing Reference for instructions.

In the Page Setup dialog box, select the desired paper size so that the application uses the correct margins for the printer. To see the printerÕs page sizes in the Page Setup dialog box, use the pop-up menu to the right of the standard LaserWriter page sizes.

Printing

Note

The CD-ROM and the Macintosh Printer Utilities diskette contain the PhaserPrint plug-in Þle for use with Photoshop Use this plug-in within the Photoshop application to improve the image data transfer time from your Macintosh to your printer. For instructions on installing and using PhaserPrint, refer to the Phaser 480X Drivers and Utilities

Printing Reference.

If you are using the standard LaserWriter driver, select U.S Letter, A4 Letter, Tabloid, A3 Tabloid, or Tabloid Extra paper sizes.

Click the TekColor button in the Print dialog box to open the TekColor Options dialog box, in which you can select the

TekColor color corrections and media type options. If you are printing color separations from one of the supported applications, you can use the Combine Separations option to print the separations as a single Þle. For more details on the driver, refer to the Phaser 480X Drivers and Utilities Printing

Reference.

Make sure that you load the same type of media in the paper tray that you select in the printer driver . Failur e to do so will result in a ruined image: selecting Paper and printing on transparency causes washed-out colors; selecting Transparency and printing on paper causes over-saturated (dark) colors.

ª and Phaser 480X printers.

Using the GX driver for the Phaser 480X and the LaserWriter 8.x driver

Complete information on using the Phaser 480X GX driver and the LaserWriter 8.x driver can be found on the CD-ROM, through the Internet, or on HAL and EuroHAL, the Tektronix automated fax systems. Refer to ÒIf you need helpÓ on page 6-1 for details.

User Manual

3-3

Printing

Printing from a PC: Windows

Make sure that the Windows printer driver has been installed.

Click on the Printer Setup command from the File menu (or the similar command in your application). Select Tek Phaser 480X (TekColor) from the list. If you have previously set the printer as the default printer, it will already be selected on the list.

Use the Setup dialog box to select the paper size and other printing options.

Click on the Options button to display the Options dialog box.

Click on the Printer Features button to display the Tektronix Printer Features dialog box.

Use the Tektronix Printer Features dialog box to select TekColor color corrections and media type (Paper or Transparency).

3-4

Note

For details on the Tektronix driver, refer to the Phaser 480X Drivers and Utilities Printing Reference.

Phaser 480X Color Printer

Use the Combine Separations check box if you are printing color separations from one of the supported applications and you want to print the separations as a single Þle. Once you mark the check box, you can select your application from the pulldown list.

If the Printer Features button does not appear in the Options dialog box, the Tektronix Windows driver probably is not installed or the Phaser 480X has not been selected.

Printing from a Unix or VMS workstation

You send Þles from your workstation to the Phaser 480X as you would to any PostScript printer (for example, the Apple LaserWriter II NTX). Workstation users can print from any application that generates PostScript Level 1 or 2.

For Unix and VMS environments, Tektronix offers PhaserPrintª, which provides fast raster screen copy printing to Tektronix color printers. PhaserPrint also provides a graphical user interface for push-button control of Tektronix printer features.

PhaserPrint software is available for these workstations:

Workstations Operating systems

Sun: SunOS 4.1.3, Solaris 2.3, 2.4 SGI: IRIX 4.0.1, 5.2, 5.3 HP 9000 700/800: HPUX 9.05 IBM RS/6000: AIX 3.2

Printing

DECstation: Ultrix 4.0, 4.4 DEC Alpha AXP: OSF/1 1.3, 3.0

Note

Tektronix offers a similar solution for DEC OpenVMS VAX and DEC OpenVMS AXP.

PhaserPrint works with the workstationÕs native spooling system to print PostScript Þles and raster Þles in these formats: Sun Raster Format (SRF), xwd, and SGI RGB.

For VMS environments, Tektronix also offers PhaserSym, a VMS print symbiont. Refer to Appendix B for ordering information.

For information on printing from workstations and setting up spooling systems, you can look on the CD-ROM or contact HAL or EuroHAL, the Tektronix automated fax systems. Refer to ÒUsing the automated fax systemsÓ on page 6-4 for details on using the HAL and EuroHAL systems.

User Manual

3-5

Printing

The printer-control PostScript Þles that are on the CD-ROM and the PC-format diskettes can be used for Unix workstations. Most workstations with 3.5-inch disk drives provide a device driver that allows you to mount a PC ßoppy diskette. These PostScript Þles let you set up your spooling system to select media types, color corrections and other features.

If you donÕt have the means of transferring utility Þles from either the CD-ROM or PC diskette, you can download utilities and Þles from the Tektronix Bulletin Board Service (BBS), request Þles from the Tektronix Color Printer Information Server (an automatic Þle serving program on the Internet), or from the World Wide Web, eWorld and America OnLine. Refer to Chapter 6, ÒTroubleshooting,Ó for information about accessing these network resources.

Printing from speciﬁc applications

Refer to the Phaser 480X Drivers and Utilities Printing Reference manual for some application-speciÞc information.

In addition, you can get tips on printing from speciÞc applications (such as QuarkXPress and PageMaker) by contacting HAL or EuroHAL, the Tektronix automated information systems. HAL and EuroHAL fax you information immediately on applications and other topics. To receive a HAL FAX catalog, call toll-free in the United States 1-800-835-6100, or dial direct (503) 682-7450. For a EuroHAL catalog, and for complete information on both HAL and EuroHAL, see ÒUsing the automated fax systemsÓ on page 6-4.

3-6

Phaser 480X Color Printer

About paper and transparencies

Handling paper and transparencies

■ Make sure that paper trays are free of dust. Dust and dirt in a

paper tray can be transferred to the paper, resulting in poor print quality.

■ Handle paper and transparencies at the edges to avoid

Þngerprints. Fingerprints can result in a smudged print.

■ Store unused paper and transparencies in the original dust-free

package.

■ Handle transparencies with both hands to avoid creases, which

can result in poor print quality.

■ To avoid having paper or transparencies stick together, fan them

before loading into the paper tray.

Printing

User Manual

3-7

Printing

Setting paper and transparency size

The Phaser 480X has two paper trays accommodating Þve paper sizes and two transparency sizes:

Standard T ray Optional T ray

For B, A3, and WB For A and A4

To adjust the trays for any of these sizes, follow three basic steps:

1. Select a paper tray

Decide on a paper or transparency size and select the appropriate tray. The paper and transparency size names are imprinted on the paper trays.

Tray Size Media

Standard T r ay

B (Tabloid) 11 x 17 in. paper A3 (Metric Tabloid) 297 x 420 mm paper WB (Tabloid Extra) 32 x 46.5 mm

12.6 x 18.3 in.

Optional T r ay

A (U.S. Letter) 8.5 x 11.0 in. paper and transparency A4 (Metric Letter) 210 x 297 mm paper and transparency

paper

3-8

Note

If you plan to use Letter-size media regularly, order the Z480FSS kit which includes the optional paper tray, Letter-size paper, a Letter-size transfer roll, and an extra transfer roll tray for convenient swapping of the transfer roll.

Phaser 480X Color Printer

2. Set the paper guides on the tray.

On the paper tray, adjust the side and rear paper guides to the desired size:

Pull up on the paper guide lock (the metal tab on the right side of the paper tray).

Slide the paper guides on the sides to the desired paper size. Select A3, B, or WB (Tabloid Extra) on the standard tray and A or A4 on the optional tray.

Push down on the paper guide lock to lock the guides in place.

Adjust the rear paper guide to the same setting as the other guides.

2a, c

Printing

8849-57

User Manual

3-9

Printing

3. Set the paper stopper.

Adjust the paper stopper on the printerÕs top cover for the paper or transparency size you are using. Align the arrow with the arrow next to the desired paper or transparency size. Select from A (U.S. Letter), A4 (Metric Letter), A3 (Metric Tabloid), B (Tabloid), and WB (Tabloid Extra).

480

COVER READY POWER

TRANSFER

ROLL

ERROR JAM MEDIA

8849-58

3-10

Phaser 480X Color Printer

Loading paper and transparencies

You load the paper tray with paper and transparencies in the same way:

Pull the paper tray out of the printer and remove the plastic cover.

On the paper tray, set the correct size by adjusting the paper guides on the sides and rear of the tray. (Refer to ÒSetting paper and transparency sizeÓ on page 3-8 for details.)

Load paper or transparencies into the paper tray, with the printing side down (the paperÕs non-printing side is marked with

the transparencyÕs non-printing side is marked with

While pressing down on the tab of the metal plate, place the paper or transparencies (printing side down) into the tray.

Make sure that the paper or transparencies are inserted evenly and the hooks are positioned over the left and right corners of the media.

Do not Þll past the red line on the left inside wall of the paper guide.

Printing

Tektronix;

This Side up):

Replace the plastic cover on the paper tray.

Insert the paper tray into the slot in the front of the printer and push it in until it stops.

User Manual

8849-55

3-11

Printing

Margins and print area

When the printer places an image on paper, the image (print area) is a bit smaller than the paper size. You may need to adjust the page margins in your application software to match the print area.

This illustration shows the page dimensions, margins, and the largest print areas for all sizes of paper and transparency supported on this printer. The names in parentheses are the choices that appear in the driver.

A (Letter)

Metric letter (A4)

B (Tabloid)

Metric tabloid (A3)

WB (Tabloid Extra)

)

3-12

8.2 x 10.1 in. image area

8.5 x 11 in.

Note

The standard tray supplied with the printer accommodates B, A3, and WB sizes. The tray for A and A4 must be ordered separately . To order, refer to Chapter 5 or the supplies information sheet.

Phaser 480X Color Printer

203 x 273 mm

image area

210 x 297 mm

10.7 x 16.1 in. image area

11 x 17 in.

290 x 396 mm

image area

297 x 420 mm

30.2 x 43.7 mm

11.9 x 17.2 in. image area

32 x 46.5 mm

12.6 x 18.3 in.

8849-21A

Manual feed

Printing

Follow these steps to feed a single sheet of media into the printer. The manual feed option is selected through the Windows and Macintosh drivers. Typically, you would use manual feed when one of these conditions exist:

■ Paper is loaded in the paper tray and you want to print a

transparency of the same size.

■ Transparencies are loaded in the tray and you want to print on

paper of the same size.

Make sure that the media you want to manually feed is the same size as the media in the paper tray. If it is not, reset the size on the paper tray to accommodate the single sheet of paper or transparency.

Note

If you do not set the paper tray to the correct size for manual feed, the print might jam or you might get an improperly placed image on your print.

Issue the print command on your computer. In the drivers, select

Manual Feed under Paper Source. The

MEDIA indicator blinks

for 60 seconds.

Place the single sheet, printing side down, on the paper tray cover and slide it in until it stops. If the paper tray is empty, the printer immediately picks the single sheet. If the paper tray is not empty, the printer waits for the

MEDIA indicator to stop blinking, then

picks the single sheet.

480

Phaser

8849-56

User Manual

3-13

Printing

Color correction

There are several ways to correct colors on your prints:

■

Using a printer driver or a utility ﬁle.

The printer driver provides nine color corrections and the utility Þles provide ten color corrections:

Color correction mode Driver Utility ﬁles

No color correction Vivid Color ✓✓ Simulate Display ✓✓ SWOP Press

(closely matches printing press colors)

✓✓

SNAP Press (closely matches printing press colors)

Euroscale Press (closely matches printing press colors)

Commercial Press (closely matches printing press colors)

Monochrome ✓✓ Raw CMYK ✓ Raw RGB ✓ Use Printer Setting ✓

✓✓

For details on making color corrections through a printer driver or a utility Þle, refer to the Phaser 480X Drivers and Utilities Printing Reference.

3-14

Phaser 480X Color Printer

■

Using the color correction switches on the printer’s rear panel.

The Phaser 480X allows you to make color corrections with rear panel Switches 8 and 9. If using the Tektronix driver, select Use Printer Setting. The combinations of these two switches have the following effect:

Switch 8 Switch 9 Color correction mode

down down No color correction

Printing

down up SWOP Press

up down Vivid Color up up Use NVRAM setting (default setting is

Note

If your printer is on a network and you have changed rear panel

(closely matches printing press colors)

Euroscale Press)

Switches 8 or 9, make sure you tell other users on the network since the switches affect all prints made with non-Tektronix drivers or the Use Printer Setting option in the Tektronix drivers. The NVRAM setting can be changed when both switches are up, by sending one of the utility ﬁles from the CD-ROM or the diskettes.

Using the rear panel switches for color correction is only necessary if you are not set up to use the Phaser 480X drivers. If you are using TekColor Dynamic Correction in the Phaser 480X drivers, the settings you choose in the drivers override the rear panel switches.

For complete information on color correction, refer to the

Phaser 480X Drivers and Utilities Printing Reference.

User Manual

3-15

Printing

■

Using color sampler charts provided on the CD-ROM and diskettes.

The printerÕs CD-ROM and diskettes contain color sampler charts for CMYK (cyan, magenta, yellow, and black), RGB (red, green, and blue), HSB (hue, saturation, and brightness), and PANTONE Colors. The charts consist of colored rectangles and coordinate values. Print out the appropriate chart for your application, and use the coordinate values to select colors within an application. For example, your printer can produce PANTONE-approved process color simulations. Use the PANTONE Color sampler chart to select the process color values within software applications that support PANTONE Colors.

For details on printing the charts, refer to the Phaser 480X Drivers and Utilities Printing Reference.

3-16

Phaser 480X Color Printer

Fonts: resident typefaces

Courier

Courier Bold

Courier Oblique

Courier Bold Oblique

ITC Avant Garde Gothic Book

ITC Avant Garde Gothic Book Oblique

ITC Avant Garde Gothic Demi ITC Avant Garde Gothic Demi Oblique

ITC Bookman Light ITC Bookman Light Italic ITC Bookman Demi ITC Bookman Demi Italic

Helvetica

Helvetica Bold

Helvetica Oblique

Helvetica Bold Oblique

Helvetica Condensed

Helvetica Condensed Bold

Helvetica Condensed Oblique

Helvetica Condensed Bold Oblique

Helvetica Narrow

Helvetica Narrow Bold

Helvetica Narrow Oblique

Helvetica Narrow Bold Oblique

New Century Schoolbook

New Century Schoolbook Bold

New Century Schoolbook Italic

New Century Schoolbook Bold Italic

Palatino

Palatino Italic

Palatino Bold

Palatino Bold Italic

Times Roman

Times Bold

Times Italic

Times Bold Italic

ITC Zapf Chancery Medium Italic

✩✴✣ ✺❁❐❆ ✤❉■❇❂❁▼▲ (ITC Zapf Dingbats)

Σψµβολ (Symbol)

8849-22

Printing

User Manual

3-17

Printing

Downloading fonts

The printer accepts PostScript Type 1 and Type 3 downloadable fonts including those from Adobe, AGFA, Bitstream, Microsoft, Apple, and many others.

The Phaser 480X also accepts TrueType fonts (Type 42), which are scalable to any point size and look the same on the screen as they do printed.

If you have an external hard disk connected to the Phaser 480X, you can store the downloadable fonts on it. For details on using fonts, look on the CD-ROM or contact TektronixÕ HAL system at 1-800-835-6100.

Screen fonts

For information on downloading screen fonts, use one of the following:

■ Phaser 480X CD-ROM

■ Network resources (World Wide Web, eWorld, America Online,

CompuServe)

3-18

■ HAL and EuroHAL, the Tektronix automated fax system.

Refer to Chapter 6 for more information.

Phaser 480X Color Printer

Printing hints

Application hints

For information about using speciÞc software applications with your printer, refer to the Phaser 480X Drivers and Utilities Printing Reference or contact TektronixÕ HAL or EuroHAL information systems at 1-800-835-6100. For instructions on using these systems, refer to ÒUsing the automated fax systemsÓ on page 6-4.

Tektronix supplies and drivers

Always use Tektronix supplies to ensure the highest quality prints and printer performance. Tektronix print drivers provide extensive control of print features.

Getting the largest printed picture

To get the largest printed picture, keep in mind the following:

Printing

■ The area of paper that the Phaser 480X prints on is smaller than

the paper size (refer to ÒMargins and print areaÓ on page 3-12 for more details). You may have to adjust the margins in your application software.

■ Use a Tektronix Phaser 480X driver to get the largest print (image)

areas. Refer to the Phaser 480X Drivers and Utilities Printing Reference.

Relative port speed

Ethernet is the fastest port, followed by the parallel port, the LocalTalk port, then the serial port.

User Manual

3-19

Printing

How long does it take to make a print?

The total print time depends on the following:

■ Image complexity

■ Image size

■ Type of port used

■ PrinterÕs memory conÞguration (112 Mbyte conÞguration

is fastest)

■ PrinterÕs paper-marking speed (the time it takes the printer to put

the dye into the paper, once it has received the processed image)

Of these elements, only memory conÞguration and paper-marking speed are predictable; the others vary greatly depending on memory conÞguration and the type of image you are printing. However, the Phaser 480X PostScript interpreter combines very fast image processing and communication with sophisticated memory management to keep the total print time to a minimum.

3-20

For details on the printerÕs paper-marking speed, refer to ÒSpeciÞcationsÓ in Appendix A.

Phaser 480X Color Printer

Chapter

Caring for Your Printer

Overview

Cleaning is important

This chapter describes how to care for your printer to keep it in peak operating condition. By performing regular cleaning, you can ensure that your printer produces the highest quality prints. Regular cleaning also helps prevent paper jams, smudged prints, skewed images and misregistration. If you clean the printer at intervals suggested in this chapter, you will experience improved print quality, less downtime, and fewer paper handling problems.

Cleaning the Phaser 480X is divided into two types of procedures:

■

Quick cleaning

Basic cleaning to be done every time you change the transfer roll.

■

Complete cleaning

Thorough cleaning to be done every 6 months or 2,000 prints or as needed for the highest print quality.

Refer to the table on the next page for a list of the printer components included in Quick Cleaning and Complete Cleaning. You can also look at the procedures for cleaning each component; they are marked to indicate Quick Cleaning and/or Complete Cleaning in the following manner:

Quick

Cleaning

Complete

Cleaning

✔✔

User Manual

4-1

Caring for Your Printer

The following table lists each part of the printer that needs to be cleaned, how often, and if it is included in the quick cleaning or complete cleaning procedures.

Printer component Quick

Cleaning

Paper-pick roller ✔✔ Thermal head ✔✔ Separator bar ✔✔ Paper-feed roller ✔✔ Platen ✔✔ Inside cover ✔ Transfer roll tray ✔ Idler ✔ Pinch roller ✔ Exit rollers ✔ Paper clamp bar ✔ As needed Transfer roll sensors (located on the inside top cover above

the thermal head and in front of the idler).

Complete

Cleaning

Frequency

Every transfer roll change

Every 6 months or 2,000 prints

As needed

4-2

Phaser 480X Color Printer

Cleaning kit contents

To order a new cleaning kit, call your dealer or Tektronix and ask for order number 016-1287-01. The cleaning kit contains these items:

Cleaning sheet

Plastic bottle for 90-99% isopropyl alcohol

Lint-free cleaning cloth (to be cut into squares)

Six paper clamp cleaning pads

Cleaning instructions booklet

Caring for Your Printer

Cleaning

Instructions

9237-04

User Manual

4-3

Caring for Your Printer

Important

When you clean the Phaser 480X, always remember the following:

Cooling time

After the last print has been made, wait 5 minutes for the thermal head to cool.

A clean, dust-free area

When removing the paper from the paper tray and the transfer roll tray from the printer, always set them aside on a clean, dust-free surface.

High-grade isopropyl alcohol

■ It is best to use the purest isopropyl alcohol available to you

(90-99% pure). It can be purchased at your local pharmacy (shipping regulations prohibit supplying alcohol with the printer).

■ Pour isopropyl alcohol from its container into the plastic bottle

supplied in the cleaning kit.

4-4

Caution

Drying time

Make sure to leave enough time for the printer to dry (generally 5 minutes) before making a print.

Careful handling

Avoid touching the rollers with your Þngers; oil from your hands can contaminate the rollers and cause printing problems.

Phaser 480X Color Printer

Never use rubbing alcohol because it can contain oils that leave undesirable residue on the printer parts.

Cleaning the printer

Caring for Your Printer

Quick

Cleaning

Quick

Cleaning

Complete

Cleaning

✔

Complete

Cleaning

✔✔

1. Outside surfaces

Clean the outside surfaces of the Phaser 480X using a soft cloth and a non-abrasive cleanser.

2. Cleaning the paper-pick roller

Clean the paper-pick roller (hidden under and in front of the paper guide) by using the cleaning sheet included in the cleaning kit.

Remove all paper from the paper tray, set it aside on a clean, dust-free surface; replace the plastic cover on the paper tray.

While pressing down on the metal load lever, place the cleaning sheet on top of the paper tray cover.

Press the cleaning sheet under the hooks on either side of the tray.

Press the ßaps on the cleaning sheet into openings on the metal load lever.

Press the ßaps on the cleaning sheet under the paper tray cover.

9237-05

User Manual

4-5

Caring for Your Printer

Apply isopropyl alcohol (at least 20 drops) to the four sponges on the cleaning sheet. Use a back and forth motion for the best coverage.

Caution

90%

Isopropyl

9237-06

Insert the paper tray into the printer.

The transfer roll must be installed and the printer’s top cover must be closed for this procedure to work.

4-6

Phaser 480X Color Printer

Caring for Your Printer

LocalTalk®

Serial

(RS-232)

Parallel

Reset

Extended Power Up

Run

Variable

1234567

Diagnostics

1200

Baud Rate

Skip Run

Startjob

***

*See User Manual

9237-18

123456789

On the rear panel of the printer, set Switch 6 to the up position.

(A diagram of the switch settings appears on the back panel with the switches.)

Set Switch 1 to the up position, then to the down position. Wait for the motor noises to stop.

Toggle Switch 1 up, then down three more times.

Note

Always wait for the motor noises to stop before toggling Switch 1.

Reset the switches: set Switch 6 to the down position; set Switch 1 to the up position, then to the down position.

Remove the cleaning sheet from the paper tray and put it away (it can be used up to 12 times). Wipe out any excess alcohol from inside the tray before reÞlling it with paper. Put the paper tray back into the printer.

User Manual

4-7

Caring for Your Printer

Quick

Cleaning

Quick

Cleaning

Complete

Cleaning

✔✔

Complete

Cleaning

✔✔

3. Thermal Head

Open the cover to its full upright position.

Caution

Do not force the cover open; you could damage the printer. If the cover is only partially opened, a safety catch keeps the cover from releasing. Slide the cover release again and then raise the cover.

Note

After making the last print, allow the thermal head to cool at least 5 minutes before cleaning because it is very hot.

Using a lint-free cloth moistened with isopropyl alcohol, lightly wipe the full length of the thermal head, using a back and forth motion, until dust and ink are removed. Do not exert much pressure on the thermal head.

4. Separator Bar

Wipe the edge of the separator bar.

4-8

9237-07

Phaser 480X Color Printer

Caring for Your Printer

Quick

Cleaning

Complete

Cleaning

✔✔

5. Paper-Feed Roller a.

With the transfer roll tray removed, open the gray plastic paper guide by grasping it in the center and lifting it open. The paper-feed roller is exposed.

Vigorously wipe the paper-feed roller with the lint-free cloth that has been moistened with 90% isopropyl alcohol.

Turn the green knob toward the front of the printer to rotate the paper-feed roller. Clean the rollerÕs entire surface.

9237-08

Caution

9237-09

Close the paper guide.

Make sure that you close the paper guide to avoid a printer jam.

User Manual

4-9

Caring for Your Printer

6. Pinch Roller, Platen, and Idler

Quick

Cleaning

Complete

Cleaning

✔

✔✔

✔

Caution

Avoid touching the rollers with your ﬁngers; oil from your hands can contaminate the rollers and can cause printing problems.

Use the lint-free cloth moistened with 90% isopropyl alcohol to wipe the full length of these three rollers. Rotate each roller to clean its entire surface.

a. Pinch roller

Ñ rotate with your hand (use a clean lint-free

cloth).

b. Platen c. Idler

Ñ rotate by turning the green knob.

Ñ rotate with your hand (use a clean lint-free cloth).

4-10

9237-10

Phaser 480X Color Printer

Caring for Your Printer

Quick

Cleaning

Complete

Cleaning

✔

7. Exit rollers

Locate the exit rollers at the front of the Phaser 480X, behind

the front panel.

Hold the lint-free cloth moistened with isopropyl alcohol against the rubber segments of the roller as you turn the green knob toward the back of the printer. Make sure to clean both segments of the roller.

9237-11

User Manual

4-11

Caring for Your Printer

Quick

Cleaning

Complete

Cleaning

✔

8. Inside top cover and rack

Using a lint-free wipe moistened with isopropyl alcohol, wipe out the inside of the printerÕs top cover and around the rack that holds the transfer roll tray.

9237-12

4-12

Phaser 480X Color Printer

Caring for Your Printer

Quick

Cleaning

Complete

Cleaning

✔

9. Paper clamp bar

Clean the paper clamp bar using the cleaning pads that were shipped with the cleaning kit:

Use the black rubber belt to move the paper clamp bar.

Position the paper clamp bar directly over the platen (of the three rollers, the platen is the middle, black roller).

9b9 9a

9237-13

User Manual

4-13

Caring for Your Printer

Dampen the small end of the cleaning pad with isopropyl alcohol.

9237-14

Place the wide end of the cleaning pad (foam side down) on the platen beneath a paper clamp.

4-14

9237-15

Phaser 480X Color Printer

Caring for Your Printer

Gently press the clamp lever down with your Þnger to open

the clamp.

Slide the small end of the pad through the open clamp, wiping side-to-side.

Repeat for all four clamps, then discard the cleaning pad.

User Manual

9237-16

4-15

Caring for Your Printer

Quick

Cleaning

Complete

Cleaning

✔

10. Transfer Roll Tray

Remove the transfer roll from the tray and wipe the inside of the tray, using the lint-free cloth moistened with isopropyl alcohol. When the tray is dry, put the transfer roll back into the tray.

11. Install the transfer roll tray

Place the transfer roll tray back into the printer; press down gently on the handles so that the endcaps click into place.

12. Close the printer cover

Allow approximately 5 minutes for drying time before making prints.

13. Resume printing

4-16

Phaser 480X Color Printer

Replacing the transfer roll

Caring for Your Printer

Note

To ensure the best print quality, load the transfer roll in an area that is free of dust and dirt.

Open the printer cover to its full upright position; lift the transfer roll tray out of the printer and remove the four endcaps from the used transfer roll. Discard the used transfer roll.

Negative images of all prints remain on the used transfer roll. If this is a security risk, keep this in mind when disposing of the used transfer roll.

Clean the printer components marked for Quick Cleaning. Refer to the table on page 4-2 and the cleaning procedures beginning on page 4-5.

User Manual

4-17

Caring for Your Printer

Unwrap the new transfer roll and insert the four endcaps:

Insert the black endcap into the left side of the supply core.

Insert a green endcap into the right side of the supply core.

Insert the gray endcap into the left side of the take-up core.

Insert a green endcap into the right side of the take-up core.

Make sure that the tabs on the endcaps Þt snugly into the notches.

8849-67

4-18

Phaser 480X Color Printer

Caring for Your Printer

Load the transfer roll into the tray: The front of the tray is marked

FRONT SIDE OF PRINTER.

Place the supply core into the back of the tray.

Place the take-up core into the front of the tray.

Make sure that the endcap axles are pressed Þrmly into the openings on the transfer roll tray.

FRONT SIDE OF PRINTER

Insert the transfer roll tray into the printer and push Þrmly on the

4c 4c

handles so that the axles on the transfer roll lock into place.

8849-68

User Manual

8849-69

4-19

Caring for Your Printer

To remove any slack in the transfer roll, turn an endcap toward the front of the printer until you see that the transfer roll is taut.

8849-59

4-20

Phaser 480X Color Printer

Chapter

Supplies and Accessories

Tektronix supplies: the mark of quality

Tektronix supplies are developed and tested as a total system Ñ printer, dyes, and media. These system components work together to produce consistent, high-quality color images.

Always order Tektronix supplies for your Phaser 480X printer to guarantee the best print quality, media feed reliability, and trouble-free printer performance.

Ordering information

For speciÞc product information, use the information in this chapter or refer to the supplies information sheet that was shipped with your printer. To order, contact your local Tektronix dealer or, in the United States, call Tektronix at:

1-800-835-6100

User Manual

5-1

Supplies and Accessories

Phaser 480X Supplies and Accessories

Order number Description

Supplies

Transfer rolls 016-1241-00 *Universal Black

016-1243-00 †4-Color A/A4 016-1244-00 *Universal 3-Color 215 images 016-1245-00 *Universal 4-Color 160 images

Paper 016-1246-00 A-size (U.S. Letter) 100 sheets

016-1247-00 A4-size (Metric Letter) 100 sheets 016-1248-00 B-size (Tabloid) 100 sheets 016-1249-00 A3-size (Metric Tabloid) 100 sheets 016-1250-00 Tabloid Extra 100 sheets

Transparency 016-1179-00 A-size (U.S. Letter) 50 sheets

016-1180-00 A4-size (Metric Letter) 50 sheets

650 images 210 images

Media Kits

Z480FSS Letter-size media startup kit Z480FSS Opt. 1 Metric media conﬁguration for the startup kit

* Universal transfer rolls are used with large- and small-format media. † 4-Color A/A4 transfer rolls are used only with small-format media.

5-2

Phaser 480X Color Printer

Phaser 480X Supplies and Accessories (cont’d.)

Order number Description

Accessories

436-0272-00 Optional paper tray for A and A4 media

Supplies and Accessories

Interface equipment

Shipping materials

436-0271-00 Standard paper tray for A3, B, and

016-1287-01 Cleaning kit 016-1277-00 Transfer roll tray and 4 endcaps 063-2266-00 Phaser 480X Printer Drivers and

063-2448-00 Phaser 480X CD-ROM 012-1214-00 Cable, parallel interface for PC 011-0160-00 AAUI-to-Ethernet Adapter,

011-0161-00 AAUI-to-Ethernet Adapter,

011-0162-00 AAUI-to-Ethernet Adapter,

065-0546-00 Shipping Carton kit 650-3358-00 Shipping Block kit

Tabloid Extra media

Utilities diskettes

10Base5

10Base2

10Base-T

THICK

COAX or THIN

TWISTED PAIR

User Manual

5-3

Chapter

Troubleshooting

If you need help

If you need assistance, contact your local Tektronix dealer or sales representative, Tektronix Customer Support Hotline, the Tektronix Bulletin Board Service (BBS), TektronixÕ interactive fax system (HAL and EuroHAL). This table lists all the ways to get help from Tektronix; detailed information follows.

At a glance: electronic addresses and telephone numbers

■ Customer service

■ Technical support

■ Ordering

■ Service

HAL fax library

U.S. and Canada:

1-800-835-6100 (toll-free)

Outside U.S. and Canada:

Contact your local dealer or Tektronix representative.

U.S. and Canada:

1-800-835-6100 (toll-free)

All locations:

(503) 682-7450

EuroHAL fax library Refer to page 6-5 for numbers for speciﬁc countries. Bulletin Board Service (BBS) (503) 685-4504 (using a modem and computer) Internet

■ World Wide Web

■ Automatic File Server

■ Technical Support

■ America On-Line

■ eWorld

■ CompuServe

http://www.tek.com/Color_Printers color_printer_info@tek.com support@ColorPrinters.tek.com Keyword: Tektronix Shortcut: Tektronix Go T ektronix

User Manual

6-1

Troubleshooting

Customer Support Hotline

If your problem is not resolved after Þrst trying the suggestions in this chapter, call the Tektronix Customer Support Hotline in the United States and Canada at 1-800-835-6100 (from 6:00 am to 5:00 pm PST).

For technical support outside the United States and Canada, contact your local Tektronix dealer or Tektronix sales representative.

Printer service

If your printer needs service, call 1-800-635-6100 (in the United States, from 6:00 am to 5:00 pm PST). Outside the United States, contact your Tektronix dealer or local Tektronix ofÞce.

The Tektronix Bulletin Board Service

The Tektronix Bulletin Board Service (BBS) is available for direct downloading of the latest versions of printer drivers, utilities, and Þles. If you have a Macintosh or PC, communication software, and modem, you can call the system and use the menus to locate and download the Þles you want.

6-2

To access the BBS 24 hours a day, 7 days a week, call (503) 685-4504.

For a detailed instruction guide on system requirements, terminal settings, protocol, modem, how to connect to our BBS, and how to download Þles, request a document catalog from HAL, the Tektronix automated fax system. Refer to ÒUsing the automated fax systemsÓ on page 6-4 for instructions on using HAL.

Phaser 480X Color Printer

Troubleshooting

Downloading ﬁles from the Tektronix Color Printer Information Server

Unix and VMS workstation utility Þles included with the printer on a CD-ROM or PC diskette let you set up the printer to select media type, color corrections, and other features. If you donÕt have the means of transferring these Þles from either the CD-ROM or PC diskette, you can request Þles from the Tektronix Color Printer Information Server, an automatic Þle serving program on the Internet that responds to requests for Þles.

If you can exchange electronic mail with other Internet sites, you can access the Tektronix Color Printer Information Server. From this server you can retrieve driver and utility Þles and color printer information.

Send your electronic mail requests for Þles to the following address:

color_printer_info@TEKTRONIX.TEK.COM

To receive the list of information available on the server, type the following at the Subject prompt:

send index

To examine the full index for any library, type:

send index from library-name

To request a single Þle from a directory, type:

send Þlename from library-name

To determine Þle size, type:

send list of Þlename from library-name

User Manual

6-3

Troubleshooting

Using the automated fax systems

As an alternative to the Customer Support Hotline, and to provide up-to-date information quickly, Tektronix has set up HAL (Highly Automated Library) and EuroHAL, two interactive, automated fax systems. These automated fax systems provide Macintosh, PC, and workstation users with the latest technical hints and tips (like color corrections), solutions to common technical problems, and application notes for software problems (such as CorelDRAW! and QuarkXPress).

You may call HAL or EuroHAL from anywhere in the world. The fax systems are available 24 hours a day, seven days a week.

Use HAL to order a catalog or individual documents in the U.S.A. and Canada

If you have a fax machine and a touch-tone voice telephone, you can order a HAL catalog, listing all of the information offered by HAL, by calling (503) 682-7450 (direct) or, in the U.S. and Canada, call 1-800-835-6100.

Before you call, write down the area code and telephone number for your fax machine. HAL will ask you to key this number through the keypad on your voice telephone. If you are calling from outside the United States or Canada, youÕll need to know the international access code to reach your country from the United States. Without a complete fax number, HAL cannot call your fax machine.

6-4

Call only from a touch-tone voice telephone.

Follow through the voice-prompted menu.

Order individual documents by entering the desired documentÕs number as listed in the HAL catalog. Enter the number by using the telephoneÕs keypad.

You can order up to three documents per call.

The HAL catalog or documents you request are faxed to you in a matter of minutes.

Phaser 480X Color Printer

Troubleshooting

Use EuroHAL to order a catalog or individual documents in Europe

EuroHAL includes many documents, some in English and some in other European languages. If a local version of the document you want is available, EuroHAL will send it in your language. Otherwise, it will send English documents.

If you have a tone-dial telephone and a fax machine, then you can use EuroHAL. If your telephone has star (*) and hash mark (#) keys, then it can probably use tones; ask your local telephone supplier if you are not sure.

If your telephone does not have these keys or has a dial, you will need to buy a tone dialer from your local telephone or electronics shop. This small box is held to the phone and will send the standard tones that you need to talk to EuroHAL.

To use EuroHAL, dial one of the numbers listed in the following table.

Country Numbers

Austria 00 44 1628 478 347

Belgium 00 44 1628 478 347 Denmark 00 44 1628 478 347 Finland 990 44 1628 478 347 France 05 90 81 86 Germany 0130 819 220 Holland 09 44 1628 478 347 Italy 00 44 1628 478 347 Norway 0 95 44 1628 478 347 Spain 07 44 1628 478 347 Sweden 0 09 44 1628 478 347 Switzerland 00 44 1628 478 347 UK 01628 478 347 Other countries +44 1628 478 347 (where + is your country’s

International Access Code)

User Manual

6-5

Troubleshooting

EuroHAL answers and asks which language you want to use.

For English Press 1 For French Press 2 For German Press 3

The Þrst time you use EuroHAL, you should order a catalog. This lists all the documents that are available and is constantly updated.

EuroHAL asks you for your fax machine number. If you are calling from outside the UK, add your country code Þrst, as shown in the following table.

Country Country code Your area code and fax number

Press # when ﬁnished

Austria 00 43 Belgium 00 32 Denmark 00 45 Finland 00 358 France 00 33 Germany 00 49 Holland 00 31 Italy 00 39 Norway 00 47 Spain 00 34 Sweden 00 46 Switzerland 00 41 UK just enter your fax number #

Other countries 00 xx area code number #

area code fax number area code fax number area code fax number area code fax number area code fax number area code fax number area code fax number area code fax number area code fax number area code fax number area code fax number area code fax number

# # # # # # # # # # # #

6-6

Phaser 480X Color Printer

Troubleshooting

Problems and solutions

Several problems are listed in the ÒTroubleshooting Quick ReferenceÓ table. More detailed information follows the table.

Troubleshooting Quick Reference

Symptom Cause Solution

POWER indicator is not on Power connector is loose or not

COVER indicator is on The cover is open. Close the cover. TRANSFER ROLL indicator

is on

TRANSFER ROLL indicator

is blinking

MEDIA indicator is on Paper tray is empty. Load paper into the paper tray.

MEDIA indicator is blinking Printer is waiting for a manual feed

ERROR indicator is on Printer is cooling down after printing

JAM indicator is on Transfer roll jam. Turn the green knob to rotate the rollers

connected. Power outlet is not active. Turn on the power outlet. Power switch is set to

Transfer roll has run out. Replace the transfer roll. See page 4-17. Dust or foreign matter is sticking to the

transfer roll sensors.

You have installed a short (A/A4) transfer roll and loaded long (B/A3/WB) media.

Paper tray is not installed or is not correctly installed.

(indicator blinks for 60 seconds).

a dense image (large areas of dye coverage).

The transfer roll or transfer roll tray is not installed.

Transfer roll can’t wind because it is torn.

off

. Set power switch to on.

Insert power connector.

Wipe off sensors with a lint-free cloth moistened with isopropyl alcohol.

(Sensors are located on the inside top cover abo ve the thermal head and in front of the idler.)

Install the correct size transfer roll for the media.

Install the paper tray correctly.

Load a single sheet or cancel the manual feed command by pulling out the paper tra y and pushing it in again.

Wait 5 minutes for the indicator to go out. If it does not go out, turn the printer off and

back on again. If the indicator is still on after the power-up

sequence, the printer requires service.

and free the jammed transfer roll; or, wind the endcaps to release the jammed transfer roll.

Load the transfer roll and the transfer roll tray.

Replace the transfer roll.

User Manual

6-7

Troubleshooting

Troubleshooting Quick Reference (cont'd.)

Symptom Cause Solution

JAM indicator is on (cont’d.) Transfer roll does not wind. Reload the transfer roll correctly.

There is a wrinkle or irregularity on the transfer roll.

Paper jam. Remove the jammed paper. See page 6-9. Correct sized paper is not loaded in

the paper tray. The paper tray is set to a different size

than the loaded media.

Too much paper is loaded in the paper tray.

Transfer roll is wrinkled Transfer roll is not installed correctly. Reinstall the transfer roll correctly.

Dirty separator bar. Clean the separator bar. See page 4-8.

Transfer roll is jammed Transfer roll is not installed correctly. Make sure that the transfer roll is installed

Dirty platen or pinch rollers. Clean the platen and pinch rollers. Dirty separator bar. Clean the separator bar. See page 4-8 or

Paper is jammed Paper or transparency is not installed

Print is blurry or dots are missing.

Bad registration Transf er roll problem. Make sure that the transfer roll and transf er

correctly. Dirty paper-feed rollers. Clean the paper-feed rollers. See

Paper is wrinkled or curled Change the paper. The paper guide was left open. Close the paper guide. Transfer roll is wrinkled. Remove the transfer roll tray and wind the

Dirty thermal head. Clean the thermal head. Dirty platen or pinch roller. Clean the platen and pinch rollers.

Paper is jammed. Clear the paper jam. Dirty thermal head. Clean the thermal head. Dirty platen or pinch rollers. Clean the platen and pinch rollers.

Turn the endcaps until the transfer roll is taut or replace the transfer roll with a new one if necessary.

Load the correct size paper.

Set the paper tray to the correct size: set the paper guides on the paper tray to the same size as the loaded media.

Reduce the amount of paper to below the red line on the paper tray label.

correctly.

page 4-8. Make sure that paper or transparencies are

installed correctly.

page 4-9.

endcaps to remove wrinkles. Reinstall the transfer roll tray.

roll tray are installed correctly. See page 3-11.

6-8

Phaser 480X Color Printer

Clearing a jam

8849-45

Troubleshooting

If a paper jam or transfer roll jam occurs, the JAM indicator is on. Follow these steps to locate and remove the jam:

Turn off the printer; open the top cover to its full upright position.

Caution

The thermal head is hot; do not touch it until it has cooled down, approximately 5 minutes. Also, do not touch the rubber rollers directly because the oil from your ﬁngers can contaminate the rubber and cause printing problems. Use a cloth or gloves if you need to rotate the rollers.

If the transfer roll or paper is wound on a roller, turn the green knob to rotate the rollers and free the jammed paper or transfer roll.

Lift out the transfer roll tray. Check the roll for tears and wrinkles. (If the roll is damaged, replace it with a new one.) Straighten the roll and make sure that the axles on the endcaps are set snugly into the tray (refer to ÒReplacing the transfer rollÓ on page 4-17).

User Manual

6-9

Troubleshooting

To check the paper clamp bar, pull on the black rubber belt until the paper clamp bar is positioned over the label

bar HERE to clear a paper jam

. If the paper clamps are holding any

Position paper clamp

paper, this is the cause of the jam.

Position paper clamp bar HERE to clear a paper jam.

8849-46

Caution

Do not force or pull the jammed paper out of the paper clamps. This will damage the printer . You must ﬁrst release each paper clamp and gently remove the paper.

If the paper clamps are holding any paper, squeeze each clamp open and gently remove the paper. Always start at one end and work toward the other to avoid tearing the media (do not start in the middle). Always support the paper clamp bar with your hand when opening the clamps; otherwise you could damage it.

8849-63

6-10

Phaser 480X Color Printer

Troubleshooting

Open the paper guide and remove any remaining paper. Close the

paper guide.

8849-70

Remove the paper tray and any paper remaining in the opening. Replace the paper tray.

Re-install the transfer roll tray, making sure the axles on the endcaps Þt snugly into place inside the printer. Remove any slack in the transfer roll by turned the supply core endcaps forward (toward the front of the printer).

Close the cover and turn the printer on.

User Manual

6-11

Troubleshooting

If you can’t make a print

Printer not operating

■ Make sure that you plugged in the printer and turned it on.

■ Make sure that you connected the interface cable properly and set

the rear panel switches correctly. For details on the switch settings, refer to Chapter 7.

■ Make sure that the line voltage setting for the printer matches the

voltage setting in your ofÞce. See ÒChanging the line voltageÓ on page C-1.

■ Set all of the rear panel switches to off (down) and turn off the

printer and then turn it on again.

■ Make sure that paper is loaded correctly and that a transfer roll is

properly installed.

Note

When you have checked all known possible causes and your printer is still not operating, call for service at 1-800-547-8949 in the United States or call your Tektronix dealer.

■ Make sure that your computer can communicate with the printer,

using one of these methods:

■ If you have a Macintosh, make sure that you have the correct driver

installed and that you have selected the printer in the Chooser. If the printerÕs name does not appear in the Chooser, your LocalTalk or EtherTalk connection may be faulty. (See ÒThe printer doesnÕt appear in the ChooserÓ on page 6-15.)

From the File menu in Finder, choose Print Window or Print Desktop to send a Þle to the printer without using an application. If the communication link between your computer and the printer is working, the printer produces a directory listing of the active window on the desktop.

6-12

Phaser 480X Color Printer

■ If you have a PC, use this DOS ECHO command:

echo showpage > port

Troubleshooting

Substitute the name of the printer port (for example

COM2:, LPT1:, LPT2:) for the variable port in this command.

COM1:,

For example, if you are testing a parallel connection on LPT1, type:

echo showpage > lpt1:

If the communication link between your computer and the printer is working, the printer should eject a blank page. If this works, but you cannot print from your application or through Windows, make sure that the appropriate driver is installed and that you have selected the printer correctly.

The printer doesn’t appear in the Chooser

■ Make sure that the printer is turned on and the cables are correctly

attached.

■ Check the termination (refer to the documentation for your

Ethernet adapter or LocalTalk connector for information on termination).

■ Make sure that you have the correct zone selected in the Chooser

before looking for the printerÕs name in the list of printers.

■ If you have changed the printerÕs name, make sure that you have

given it a unique name (not the same as any other printer in the zone).

User Manual

6-13

Troubleshooting

READY light blinks, but ﬁle doesn’t print

This is probably the result of a PostScript error. Download the PostScript Error Handler Þle from the Phaser 480X CD-ROM or optional utility diskettes. For more information on using the PostScript Error Handler, see the Phaser 480X Drivers and Utilities Printing Reference.

MEDIA indicator blinks, and no print is produced

You have requested manual feed. Refer to ÒManual feedÓ on page 3-13.

Print job doesn’t ﬁnish (printer times out)

If you are using the serial or parallel port from a PC, make sure that you used the For example:

MODE command to set the PCÕs communication parameters.

MODE LPT1:,,P > NUL

MODE COM1:9600,N,8,1,P

6-14

If you are using Windows 3.1, make sure that the Transmission Retry value for the printerÕs assigned port is set to 995. For more information on setting up ports, refer to the CD-ROM or HAL and EuroHAL, the automated fax systems.

ERROR indicator is on

The printer might be cooling down after printing a dense image. Wait 5 minutes for the printer to cool down; if the indicator does not go out, turn the power off and on again. If the power-up sequence, your printer requires service. See ÒIf you need helpÓ on page 6-1 for telephone information.

Phaser 480X Color Printer

ERROR indicator is still on after the

Media handling problems

Frequent paper-picking errors

■ Be sure to fan the paper or transparencies before installing them in

the paper tray. This is especially important for transparencies because they tend to stick together.

■ Make sure that the printer is cleaned regularly: perform Quick

Cleaning every time you change the transfer roll and Complete Cleaning every 6 months or 2,000 prints, or as needed. Refer to Chapter 4, ÒCaring for Your Printer.Ó

Media is picked but does not advance

■ If the media only partially advances in the paper tray, clean the

paper-feed roller. See page 4-9.

■ If the media advances through the printer but stops as it is exiting,

clean the transport roller. The transport roller is cleaned at the same time as the pick roller when you use the cleaning sheet on the paper tray. For detailed instructions, refer to page 4-5.

Troubleshooting

Frequent paper jams

■ Make sure that you use the Tektronix paper and transparency Þlm

that are listed in the supplies information. Tektronix does not support or guarantee the results of non-Tektronix supplies in Tektronix printers.

■ Do not overÞll the paper tray.

■ Make sure that you close the paper guide (after clearing a paper

jam or cleaning the paper-feed roller).

■ If you still experience paper jams, clean the paper-feed roller and

paper-pick roller. For details, refer to ÒCleaning the printerÓ on page 4-5.

User Manual

6-15

Troubleshooting

Problems with image size and position

Printed images are off-set

Check your application for correct image sizing.

Part of the image is cut off

■ Check your application for image sizing.

■ Make sure that you are using a Phaser 480X driver and have

selected the correct page size. If you select the incorrect page size, the image may be cut off.

■ If the TRANSFER ROLL indicator is blinking, you have installed a

short (A/A4) transfer roll and long (B/A3/WB) paper, which causes part of the image to be cut off.

On a Macintosh, printed image has shifted or margins are incorrect

6-16

■ Make sure that you have installed the Phaser 480X printer driver

onto your Macintosh so that you can select the correct page sizes from the driver. For details on the Phaser 480X drivers, refer to the Phaser 480X Drivers and Utilities Printing Reference.

■ For details on printing from a Macintosh, refer to Chapter 3.

Phaser 480X Color Printer

Print quality problems

Prints have dull, faded colors and signiﬁcant dropout (areas where dye is missing)

■ Make sure that you have selected the same media in the driver

that is loaded in the paper tray and that it is loaded correctly (printing side down).

■ Make sure that you are using Tektronix paper for the Phaser 480X.

You can achieve excellent results with Tektronix supplies; they are tested and guaranteed to work with Tektronix printers.

Streaks or spots appear on prints

■ Make sure that the paper or transparency Þlm is clean (see

ÒHandling paper and transparenciesÓ on page 3-7).

■ Make another print. If the problem persists, clean the thermal

head. For cleaning information, see Chapter 4, ÒCaring for Your Printer.Ó

Troubleshooting

The image prints in black-and-white instead of color

■ Make sure that a color transfer roll is installed in the printer.

■ If you have a Macintosh, make sure that you are using the

Phaser 480X driver or the latest Apple LaserWriter printer driver (version 6.0.7 or higher), that supports color PostScript.

■ Make sure that Color/Grayscale is selected in the Print dialog box.

Some applications require printer description files to print in color. Make sure that these Þles are properly installed. For information, refer to the Phaser 480X Drivers and Utilities Printing Reference.

■ If you have a PC, be sure to use a driver that supports color

PostScript. If you are using Windows 3.1, use the Phaser 480X driver and make sure that the Color box in the Options dialog box is checked. For information on the drivers, refer to the Phaser 480X

Drivers and Utilities Printing Reference.

User Manual

6-17

Troubleshooting

The startup page prints although you disabled it

The printerÕs power-up self-test can detect problems that do not necessarily make the printer completely inoperable. Examples of these non-fatal errors include faulty printer ports and some memory failures.

If the printer detects a non-fatal error at power-up, the startup page prints, even if you have disabled it. In this case, the page contains one or more of the error messages listed in the table ÒError messages on the startup page.Ó Depending on your needs, you may not need to call for service immediately.

Error messages on the startup page

The startup and conÞguration pages contain useful information for troubleshooting. For more information on the startup and conÞguration pages, refer to Appendix A, ÒTechnical Notes.Ó

Error messages on the startup page

Message Description

Serial Port failed Parallel Port failed LocalTalk Port failed Ethernet Port failed SCSI Port failed

DRAM SIMM

failed One of the optional additional memory SIMMs is not working.

The named port is not working. Other ports can still be used.

In this message, failed (2, 3 or 4). Since the printer’s base memory is still working, the printer can still be used, but large image ﬁles may not print, and throughput may suffer.

indicates the number of the SIMM that

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Phaser 480X Color Printer

Tektronix 480X User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

All about the Phaser 480X

Printer features

Ordering supplies

At a glance

Getting Set Up

Setting up the printer

Checking the inventory

Registering your printer

Removing the packing material

Loading the transfer roll

Adding paper

Connecting the printer

Printer ports

LocalTalk connection

Parallel connection

Ethernet connection

SCSI connection

Turning on the printer

Installing a driver on your computer

PC: Microsoft Windows driver

Macintosh drivers

Workstation users

What next?

Printing

Which platform?

Printing from a Macintosh

Printing from a PC: Windows

Printing from a Unix or VMS workstation

About paper and transparencies

Handling paper and transparencies

Setting paper and transparency size

Loading paper and transparencies

Margins and print area

Manual feed

Color correction

Fonts: resident typefaces

Downloading fonts

Screen fonts

Printing hints

Caring for Your Printer

Overview

Cleaning is important

Cleaning kit contents

Important

Cleaning the printer

Replacing the transfer roll

Supplies and Accessories

Tektronix supplies: the mark of quality

Ordering information

Troubleshooting

If you need help

Problems and solutions

Clearing a jam

If you can’t make a print

Media handling problems

Problems with image size and position

Print quality problems

The startup page prints although you disabled it

Error messages on the startup page