Tekelec Business Analog Telephone User Manual

Business Analog
Telephone

User Guide

620-05600190A
Software Release 5.6

Tekelec, Inc.

3001 E. President George Bush Highway, Suite 150

Richardson, TX 75082

© 2000-2003 Tekelec, Inc. All rights reserved.

Tekelec has used its best efforts in preparing this manual and the procedures contained in it. However,
this manual may include technical or typographical errors despite the publisher's best efforts.
Information in this manual is subject to change with these changes to be incorporated in new editions
of the manual. Tekelec may add features or enhancements to the product described in this manual at
any time.

Tekelec welcomes comments about this manual. Comments may be sent as email or regular mail.

Email should be sent to [e-mail]

Regular mail should be sent to:

Tekelec, Inc., Technical Publications Manager
3001 E. President George Bush Highway, Suite 150
Richardson, TX 75082

Tekelec may use or distribute any information you supply in any way it believes appropriate without
incurring any obligation to you.

Trademarks and Acknowledgments

The VocalData logo, Voice Over IP Softswitch, VOISS and We Talk Data are trademarks of Tekelec.

All products, names and services are trademarks and registered trademarks of their respective
companies.

Music: [BG_EASY.WAV, BG_LIGHT.WAV, BG_JAZZ.WAV, IRELAND.WAV, JAPAN.WAV,
LITLLITE.WAV, TRANCE.WAV]

© and (P) Copyright 1989-1997

Romeo Music International

ALL RIGHTS RESERVED

620-05600190

Table of Contents

1 General Information

Introduction ...................................................................................... 1

Accessing Phone Features........................................................................ 1

In This Manual ........................................................................................... 1

Telephone Features ......................................................................... 1

Answering a Second Call ................................................................ 1

Speakerphone Use........................................................................... 2

Flash Button ..................................................................................... 2

Moving Your Telephone .................................................................. 2

2 Telephone Features

Feature Activation Digit................................................................... 3

Abbreviated Dial............................................................................... 3

Creating an Abbreviated Dial Code ........................................................... 3

Using an Abbreviated Dial Code ............................................................... 4

Modifying an Abbreviated Dial Code ......................................................... 4

Deleting an Abbreviated Dial Code ........................................................... 4

Verifying an Abbreviated Dial Number ...................................................... 5

Anonymous Call Rejection.............................................................. 5

Enabling Anonymous Call Rejection ......................................................... 5

Disabling Anonymous Call Rejection......................................................... 5

Authorization Code Calling ............................................................. 5

Blind Transfer................................................................................... 6

Call Block (Selective Call Rejection) .............................................. 6

Enabling/Disabling Call Block.................................................................... 6

Blocking Number of Last Call Received .................................................... 7

Adding Numbers to Call Block List ............................................................ 7

Listing Blocked Numbers........................................................................... 7

Deleting Numbers from Call Block............................................................. 8

Table of Contents i

Call Forward (All Calls).................................................................... 9

Enabling Call Forward (All)........................................................................ 9

Disabling Call Forward (All) ..................................................................... 10

Call Forward (Busy) ....................................................................... 10

Enabling Call Forward (Busy).................................................................. 10

Disabling Call Forward (Busy) ................................................................. 11

Call Forward (No Answer) ............................................................. 12

Enabling Call Forward (No Answer) ........................................................ 12

Disabling Call Forward (No Answer) ....................................................... 13

Call Forward (Out of Service)........................................................ 13

Enabling Call Forward (Out of Service)................................................... 13

Disabling Call Forward (Out of Service) .................................................. 14

Call Pickup...................................................................................... 15

Directed Call Pickup ................................................................................ 15

Group Call Pickup.................................................................................... 15

Call Return ...................................................................................... 15

Call Trace ........................................................................................ 15

Call Waiting..................................................................................... 16

Answering the Second Call ..................................................................... 16

Switching Between Held Calls................................................................. 16

Suspending Call Waiting ......................................................................... 16

Caller ID Block................................................................................ 16

Conference ..................................................................................... 17

Conference Call Tips ............................................................................... 17

Dial Tone and Ringer Patterns...................................................... 17

Direct Extension Assignment ....................................................... 18

Programming a Guest Phone .................................................................. 18

Re-establishing the Guest Phone............................................................ 18

Re-establishing Your Old Phone ............................................................. 18

Do Not Disturb................................................................................ 19

Tips for using Do Not Disturb .................................................................. 19

Enabling/Disabling Do Not Disturb .......................................................... 19

Group Speed Dial ........................................................................... 19

Hold ................................................................................................. 20

ii Table of Contents

Hold-on Queuing ............................................................................ 20

Hunt Groups ................................................................................... 20

Intercom Calls (Receive Only) ...................................................... 20

Meet-Me Conference ...................................................................... 21

Joining a Meet-Me Conference ............................................................... 21

Joining the Conference...................................................................... 21

Silencing Announcements ................................................................. 22

Dialing In Too Early ........................................................................... 23

Entering an Incorrect ID..................................................................... 24

Last Caller in Conference .................................................................. 24

Extending the Conference Duration .................................................. 24

Roll Call ............................................................................................. 24

Adding More Ports to an Active Meet-Me Conference ...................... 24

Dropping a Conference Call .............................................................. 25

Muting a Conference Call .................................................................. 25

Locking a Conference Call ................................................................ 26

Raising/Lowering Hands in a Conference Call .................................. 26

Scheduling a Meet-Me Conference......................................................... 26

Canceling a Meet-Me Conference........................................................... 27

Modifying a Meet-Me Conference ........................................................... 28

Getting a List of Meet-Me Conferences................................................... 29

MultiCall Park Call Pickup ............................................................. 29

Music on Hold................................................................................. 29

Permanent Caller ID Block Release.............................................. 29

Phone Configurator ....................................................................... 30

Assigning Your Phone Number to Your Phone ....................................... 30

IP Address/Phone Number Announcement............................................. 31

Changing the Extension Number............................................................. 31

Unassigning the Extension Number ........................................................ 31

Priority Call ..................................................................................... 31

Enabling/Disabling Priority Call ............................................................... 32

Adding Members to the Priority Call List ................................................. 32

Listing Priority Call Members................................................................... 32

Deleting Priority Call Members ................................................................ 33

Privacy Guard................................................................................. 34

Access Codes.......................................................................................... 34

Caller Actions .......................................................................................... 35

Entering an Access Code .................................................................. 35

Recording a Name............................................................................. 35

Answering Privacy Guard Call................................................................. 35

Enabling/Disabling Privacy Guard........................................................... 36

Managing the Access Code..................................................................... 36

Table of Contents iii

Changing the Access Code ............................................................... 37

Managing the Selective Caller List .......................................................... 37

Adding to the List............................................................................... 37

Listening to the List............................................................................ 38

Deleting from the List......................................................................... 38

Redial .............................................................................................. 39

Remote Access to Call Forwarding.............................................. 39

Setting or Changing Remote Forwarding ................................................ 39

Canceling Remote Forwarding ................................................................ 39

Remote Phone ................................................................................ 40

Dial-in Setup of Remote Phone ............................................................... 40

Deactivating Dial-up Remote Phone ....................................................... 41

Web Portal Setup of Remote Phone ....................................................... 41

Deactivating Remote Phone via Web Portal ........................................... 42

Feature Interaction: Remote Phone with Find-Me................................... 42

Selective Call Forward................................................................... 42

Enabling/Disabling Selective Call Forward.............................................. 43

Entering the Forwarding Destination Number ......................................... 43

Identifying the Forwarding Destination Number ...................................... 43

Adding Forwarded Phone Numbers ........................................................ 43

Listing Forwarded Phone Numbers ......................................................... 44

Deleting Forwarded Phone Numbers ...................................................... 44

Transfer........................................................................................... 45

3 Voice Mail Features (Default Menu)

Menus and Commands.................................................................. 47

Accessing Your Voice Mail ........................................................... 50

…from your phone................................................................................... 50

…from any other internal phone.............................................................. 51

…from any outside touchtone phone....................................................... 51

Dialing Main Number ......................................................................... 51

Dialing Your Telephone ..................................................................... 52

…from the email program on your PC..................................................... 52

Using Controls While Playing Messages..................................... 53

Rewind/Fast Forward .............................................................................. 53

Rewind to the Beginning of a Message................................................... 53

Fast Forward to the End of a Message ................................................... 53

Pause Play of a Message........................................................................ 53

iv Table of Contents

Composing Messages before Sending ........................................ 54

Compose and Send a Message .............................................................. 54

Marking a Message as Urgent....................................................... 55

Changing Your Password ............................................................. 55

Skipping the Mail Menu to Hear Messages.................................. 55

Returning to the Auto Attendant or Operator.............................. 55

Zeroing Out to a Custom Operator............................................... 56

Replaying a Message..................................................................... 57

Saving a Message .......................................................................... 57

Skipping to the Next Message ...................................................... 57

Deleting a Message........................................................................ 57

Forwarding a Message to Another Mailbox................................. 57

Replying to a Message .................................................................. 58

Dialing Back a Caller...................................................................... 58

Sending a Message Directly to an Extension.............................. 58

Personal Greetings ........................................................................ 59

Recording Personalized Mailbox Greetings ............................................ 59

Listening to Your Greetings ..................................................................... 59

Receiving Pager Notification ........................................................ 60

What You Receive on Your Pager/Cell Phone ........................................ 60

Managing Distribution Groups ..................................................... 61

Creating a New Group............................................................................. 61

Editing or Modifying a Group................................................................... 62

Listing All Group Members ................................................................ 62

Adding a Member to the Group ......................................................... 62

Deleting a Group Member ................................................................. 63

Playing the Group Name ................................................................... 63

Changing the Group Name................................................................ 63

Deleting a Group ..................................................................................... 64

Listening to a List of Distribution Groups................................................. 64

Exiting the Voice Mail System ...................................................... 64

4 Voice Mail Features (Option A Menu)

Menus and Commands.................................................................. 65

Accessing Your Voice Mail ........................................................... 69

…from your phone................................................................................... 69

Table of Contents v

…from any other internal phone.............................................................. 70

…from any outside touchtone phone....................................................... 70

Dialing Main Number ......................................................................... 70

Dialing Your Telephone ..................................................................... 71

…from the email program on your PC..................................................... 71

Using Controls While Playing Messages..................................... 72

Rewind/Fast Forward .............................................................................. 72

Rewind to the Beginning of a Message................................................... 72

Fast Forward to the End of a Message ................................................... 72

Pause Play of a Message........................................................................ 72

Composing Messages before Sending ........................................ 73

Compose and Send a Message .............................................................. 73

Marking a Message as Urgent....................................................... 74

Changing Your Password ............................................................. 74

Skipping the Mail Menu to Hear Messages.................................. 74

Returning to the Auto Attendant or Operator.............................. 74

Zeroing Out to a Custom Operator............................................... 75

Replaying a Message..................................................................... 76

Saving a Message .......................................................................... 76

Skipping to the Next Message ...................................................... 76

Deleting a Message........................................................................ 76

Forwarding a Message to Another Mailbox................................. 76

Replying to a Message .................................................................. 77

Dialing Back a Caller...................................................................... 77

Sending a Message Directly to an Extension.............................. 77

Personal Greetings ........................................................................ 78

Recording Personalized Mailbox Greetings ............................................ 78

Listening to Your Greetings ..................................................................... 79

Receiving Pager Notification ........................................................ 79

What You Receive on Your Pager/Cell Phone ........................................ 79

Managing Distribution Groups ..................................................... 80

Creating a New Group............................................................................. 80

Editing or Modifying a Group................................................................... 81

Listing all Group Members................................................................. 81

Adding a Member to the Group ......................................................... 82

Deleting a Group Member ................................................................. 82

Playing the Group Name ................................................................... 82

vi Table of Contents

Changing the Group Name................................................................ 82

Deleting a Group ..................................................................................... 83

Listening to a List of Distribution Groups................................................. 83

Exiting the Voice Mail System ...................................................... 83

5 Voice Mail Features (Option B Menu)

Menus and Commands.................................................................. 85

Accessing Your Voice Mail ........................................................... 88

…from your phone................................................................................... 89

…from any other internal phone.............................................................. 89

…from any outside touchtone phone....................................................... 89

Dialing Main Number ......................................................................... 89

Dialing Your Telephone ..................................................................... 90

…from the email program on your PC..................................................... 90

Using Controls While Playing Messages..................................... 91

Rewind/Fast Forward .............................................................................. 91

Rewind to the Beginning of a Message................................................... 91

Fast Forward to the End of a Message ................................................... 91

Pause Play of a Message........................................................................ 91

Composing Messages before Sending ........................................ 92

Compose and Send a Message .............................................................. 92

Marking a Message as Urgent....................................................... 92

Changing Your Password ............................................................. 93

Skipping the Mail Menu to Hear Messages.................................. 93

Returning to the Auto Attendant or Operator.............................. 93

Zeroing Out to a Custom Operator............................................... 94

Replaying a Message..................................................................... 95

Saving a Message .......................................................................... 95

Skipping to the Next Message ...................................................... 95

Deleting a Message........................................................................ 95

Forwarding a Message to Another Mailbox................................. 95

Replying to a Message .................................................................. 96

Dialing Back a Caller...................................................................... 96

Sending a Message Directly to an Extension.............................. 96

Personal Greetings ........................................................................ 97

Recording Personalized Mailbox Greetings ............................................ 97

Table of Contents vii

Listening to Your Greetings ..................................................................... 98

Receiving Pager Notification ........................................................ 98

What You Receive on Your Pager/Cell Phone ........................................ 98

Managing Distribution Groups ..................................................... 99

Available Options..................................................................................... 99

Creating a New Group............................................................................. 99

Editing or Modifying a Group................................................................. 100

Listing All Group Members .............................................................. 101

Adding a Member to a Group .......................................................... 101

Deleting a Group Member ............................................................... 101

Playing the Group Name ................................................................. 101

Changing the Group Name.............................................................. 102

Deleting a Group ................................................................................... 102

Listening to a List of Distribution Groups............................................... 102

Exiting the Voice Mail System .................................................... 103

6 Set Up Outlook for TAPI

Using TAPI to Call from Outlook ................................................ 105

Installing the TAPI Support Software......................................... 107

Configuring Windows for TAPI ................................................... 112

Configuring Outlook to Use TAPI ............................................... 120

Index ................................................................................. I-i

viii Table of Contents

Chapter 1
General Information

Introduction

This guide describes how to use all of the features that are provided by your
VocalData telephone system on your Cisco 7902G telephone.

Accessing Phone Features

Some features require you to dial an activating digit followed by a numeric code.
The default value for this activating digit is 5 and it is used throughout this guide.
However, your system administrator may choose to use another digit for this
function. In that case, substitute your activating digit for the default. All feature
operation will be exactly the same.

In This Manual

• Chapter 1 discusses the general information

• Chapter 2 contains an alphabetical summary of the VocalData telephone

features

• Chapter 3 discusses voice mail features (default menu).

• Chapter 4 discusses voice mail features (Option A menu).

• Chapter 5 discusses voice mail features (Option B menu).

• Chapter 6 discusses setting up Outlook for TAPI.

Telephone Features

Your analog telephone may have advanced features as part of the telephone. Read
the manual that came with your telephone to find out how these features work.
These features may or may not work with the telephone system and may require
experimentation on your part to see which features can be used with the telephone
system.

Answering a Second Call

To answer a second call without ending the current call, flash the switchhook The
first call is placed on hold and you will be connected to the new incoming call.

To switch between calls, place the current call on Hold. The first call is resumed.

Business Analog Telephone User Guide General Information 1 620-05600190

If you hang up the handset, the current call is disconnected, but the other call is still
on hold. Pick up the handset and take the call off Hold to resume the other call.

Making a Call

To make a call:

1. Lift the handset.

2. For an outside (external) call, press 9 (or the digit that is required to access

an outside line).

3. Dial the desired number, including 1 and the area code, if required.

Speakerphone Use

If your analog telephone has speakerphone capabilities, you may press the
speakerphone button instead of picking up and replacing the handset.

Flash Button

Some features will require you to flash the switchhook in order to get dialtone as
part of a feature’s activation. If your telephone has a Flash button, you may use the
Flash button in place of flashing the switchhook to activate features.

Moving Your Telephone

Before moving your telephone, you should check with your system administrator to
make sure that the new location is equipped to support your telephone. They will
provide you with instructions for moving your telephone.

2 General Information Business Analog Telephone User Guide

620-05600190

Chapter 2
Telephone Features

This chapter contains an alphabetical summary of all features that may be provided
on your telephone. You will only be able to use those features that have been
configured on to your telephone by the system administrator.

NOTE:

provider. It is possible that some system features are not configured on your
phone. If you do not have a feature listed in this chapter and would like to
have it on your phone, contact your system administrator for help.

Each user’s phone features are configured by the phone service

Feature Activation Digit

Some features require you to dial an activating digit followed by a numeric code
(example: 588). The default value for this activating digit is 5 and it is used
throughout this document. However, your system administrator may choose to use
another digit for this function. In that case, substitute your activating digit for the
default. Operation of all features will be exactly the same.

NOTE:

default values for your phone system at the time of installation. They may be
changed by your system administrator. Any list of feature codes given to you
by your system administrator should be used in place of the codes listed here.

The feature codes (“star codes”) listed in these procedures are the

Abbreviated Dial

This feature lets a you create, modify, delete, verify and use a personal list of up to
100 Abbreviated Dial codes. Abbreviated Dial codes must be entered as two digits
when programming and dialing (Example: enter 04 instead of 4).

Creating an Abbreviated Dial Code

1. Pick up the handset and press 75*.

NOTE:

2. Press 1 to program (set) the Abbreviated Dial code.

3. Press the digits (00-99) you wish to use as the Abbreviated Dial code or enter
* to exit.

Business Analog Telephone User Guide Telephone Features 3 620-05600190

A voice prompt will lead you through the remaining steps.

4. Dial the phone number you want to assign to this Abbreviated Dial code,
followed by #.

The phone number you entered for this Abbreviated Dial number is repeated
back.

NOTE:

includes the area code for long distance calls and may include the area code
for local calls in some areas.

5. Press # to save or * to exit without saving.

6. Program or verify another Abbreviated Dial code or hang up to exit.

Be sure to enter all the numbers normally required to dial the call. This

Using an Abbreviated Dial Code

1. Pick up the handset and press *3 then the desired Abbreviated Dial code (00-

99).

2. Wait for the called party to answer.

Modifying an Abbreviated Dial Code

1. Pick up the handset and press 75*.

NOTE:

2. Press 1 to program (set) the Abbreviated Dial code (00-99).

3. Press the digits of the Abbreviated Dial code to modify followed by # or press

* to exit.

A voice prompt will lead you through the remaining steps.

4. Dial the phone number you want to assign to this Abbreviated Dial code
followed by the # sign, or press * to cancel.

The phone number you entered for this Abbreviated Dial number is repeated
back.

NOTE:

includes the area code for long distance calls and may include the area code
for local calls in some areas.

5. Press # to save the changes or * to exit without saving.

6. Program or verify another Abbreviated Dial code or hang up to exit.

Be sure to enter all the numbers normally required to dial the call. This

Deleting an Abbreviated Dial Code

1. Pick up the handset and press 75*.

NOTE:

2. Press 1 to program (set) the Abbreviated Dial code (00-99).

A voice prompt will lead you through the remaining steps.

4 Telephone Features Business Analog Telephone User Guide

620-05600190

3. Press the digits of the Abbreviated Dial code to delete followed by the # sign.

A confirmation message tells you: “No number was entered.”

4. Program or verify another Abbreviated Dial code or hang up to exit.

Verifying an Abbreviated Dial Number

1. Pick up the handset and press 75*.

2. Press 2 to verify (check) an Abbreviated Dial code (00-99).

3. Press the Abbreviated Dial code you wish to verify.

The phone number you entered for this Abbreviated Dial number is repeated
back.

4. Program or verify another Abbreviated Dial code or hang up to exit.

Anonymous Call Rejection

When enabled, this feature rejects calls from callers who block the display of their
caller ID information.

Enabling Anonymous Call Rejection

1. Pick up the handset and press *77 on the telephone keypad.

2. Hang up.

On any subsequent incoming call that provides no caller ID, the calling party gets
a message that the party they are calling does not accept anonymous calls.

Disabling Anonymous Call Rejection

1. Pick up the handset and press *87 on the telephone keypad.

2. Hang up.

Authorization Code Calling

This feature is available system-wide to allow/deny long distance dialing and does
not appear as a button on your telephone.

If you are required to enter an authorization code for a call, follow these steps:

1. Access an outside line.

2. Press the # sign.

3. Enter the authorization code (obtained from your system administrator).

When the correct code is entered, you hear dial tone.

Business Analog Telephone User Guide Telephone Features 5
620-05600190

4. Enter the desired number you want to call.

Blind Transfer

Use this feature to transfer a call to another number without having to announce it.
See also “Transfer” on page 45.

1. Tell the calling party that you will transfer the call.

2. Flash the switchhook.

3. Dial *08

4. Dial the number to which you want to transfer the call.

5. Hang up.

Call Block (Selective Call Rejection)

Call Block (also known as Selective Call Rejection) allows you to program your
phone to reject calls from a list of telephone numbers. All calls from phones on the
list receive a message which says you are not accepting calls.

To use this feature (*60), you create a list of telephone numbers (internal or
external) that receive the message when a call with that caller ID appears at your
telephone.

Call Block is managed through a menu of commands activated by pressing digits
on the keypad. The menu commands are:

• 1 - Enable/disable feature

• 2 - Add last caller to blocked list

• 3 - Add numbers to blocked list

• 4 - List numbers to blocked list

• 5 - Delete numbers from blocked list

Enabling/Disabling Call Block

The T6000 system allows you to turn the Call Block feature on and off (i.e., decide
when calls from your list will be forwarded and when they will ring at your telephone
as usual). Disabling (turning off) the feature does not delete the list of callers who
are blocked and receive the message.

1. Pick up the handset and press *60 or *80 on the telephone keypad.

A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.

2. Press 1 to enable Call Block if it is disabled or to disable the feature if it is
enabled.

6 Telephone Features Business Analog Telephone User Guide

620-05600190

Blocking Number of Last Call Received

1. Pick up the handset and press *60 or *80 on the telephone keypad.

A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.

2. Press 2 to add the number of the last call you received to the blocked list.

You are returned to the Selective Call Forward menu.

3. Select a menu item or hang up.

NOTE:

your list, but simply adds the most recent caller to your blocked list.

Adding a number this way does not affect any numbers already on

Adding Numbers to Call Block List

1. Pick up the handset and press *60 or *80 on the telephone keypad.

A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.

2. Press 3 to add telephone numbers to the list of numbers that will be blocked.

3. Enter the number with no spaces, dashes or special characters followed by
the # key.

4. Press # to save the entry or * to exit without saving.

5. Select a menu item or hang up.

Listing Blocked Numbers

1. Pick up the handset and press *60 or *80 on the telephone keypad.

A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.

2. Press 4 to hear the list of numbers which will be blocked.

The voice prompt announces the list and the first number.

3. Press # to hear the next number or press * to return to the Call Block menu.

NOTE:

through the list of member numbers, starting over with the first number after
the last number is spoken.

4. Repeat the previous two steps until you have heard as many of the numbers
as you want.

5. Press * to return to the Call Block menu when you are finished listening to
member numbers.

Business Analog Telephone User Guide Telephone Features 7
620-05600190

As long as you press # for the next number, the system will scroll

Deleting Numbers from Call Block

1. Pick up the handset and press *60 or *80 on the telephone keypad.

A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.

2. Press 5 to delete telephone numbers from the list of numbers which will be
blocked.

3. The voice prompt provides options for deleting members including:

• Press 1 if you know the number to delete;

(see Step 4)

• Press 2 for a list of numbers;

(see Step 8)

• Press 3 to delete all numbers;

(see Step 14)

• Press * to return to the Call Block menu.

4. Press 1 to remove a specific number.

5. Enter the number to delete with no spaces, dashes or special characters

followed by the # key.

The voice prompt repeats the number you just entered.

6. Press # to save the entry (delete it from your list) or press * to cancel the entry.

7. Select a menu item or hang up.

8. Press 2 to hear the list of numbers and have the option to delete them as you

go through the list.

The voice prompt announces the list and the first number.

9. Press # until you find the number you wish to delete.

10. Press 1 to delete the number, # to hear the next number or * to return to the

Call Block menu.

The number is deleted immediately and the next number in the list is
announced.

11. You can press 1 to delete it, # to hear the next number or * to return to the
Call Block menu.

12. Repeat the previous three steps until you have found and deleted as many of
the numbers as you want.

13. Press * to return to the Call Block menu or hang up

14. Press 3 to immediately delete all member numbers.

The voice prompt announces that all phone numbers have been removed
from the list and you are returned to the Call Block menu.

8 Telephone Features Business Analog Telephone User Guide

620-05600190

15. Select a menu item or hang up.

Call Forward (All Calls)

Call Forward (All Calls) allows you to forward all calls for your phone to the number
you enter. Calls will not ring at your phone and will be sent to the number you
entered as the forward destination. If your telephone has a display, it will show that
your telephone is forwarded. You can forward calls to an IP or non-IP phone.

If your phone does not have an indicator showing that the phone is forwarded, then
it will emit one short ring or “ping ring” when a call comes in to the phone. The “ping
ring” is provided to remind you that your phone is forwarded to another number.

Calls forwarded to an external number (7- or 10-digits) that are unanswered will roll
over to voice mail (if available) at that number. Calls forwarded to an internal
number (4-digit extension) that are unanswered will roll over to voice mail (if
available) for the called party (not the forwarding destination).

External forwarding must be supported by your system for external numbers to be
accepted. Be sure to include the access code for an outside line and the area code,
if necessary, with the external number. Up to 20 digits may be entered.

Enabling Call Forward (All)

1. Pick up the handset and press 72* on the telephone keypad.

• If you do not have a previously configured forward number, you will be

instructed to enter a forwarding number and press #.

• If you previously configured a forwarding number, you will be instructed

to do one of the following:

• Press 1 to enable forwarding. Go to step 8.

• Press 2 to change the current forwarding number. Go to step 2.

2. Enter the number to which you want to forward all your calls. Be sure to enter
the number exactly as you would if you were to call that number. Include the
area code, if necessary.

3. Press #.

4. A prompt asks you to confirm the forwarding number by pressing # or re-enter

the forwarding number by pressing *.

• If you entered an external number, but are not allowed to forward calls to

external numbers, a prompt states the number is invalid and requests you
enter a number.

5. If you pressed *, return to step 2 or hang up.

6. If you pressed #, you are offered the option to verify the forwarding number.

• Press 1 to verify the number you entered.

• Press 2 to enable the number. Go to step 8.

Business Analog Telephone User Guide Telephone Features 9
620-05600190

7. If you pressed 1, the forwarding number is dialed.

• Call is answered by a person: Explain your call, have them hang up,

and then press # to enable the forwarding number or * to exit without
enabling forwarding.

• Call is not answered: Prompt explains call not connected and asks you

to press # to enable the forwarding number or * to exit without enabling
forwarding.

• Answering machine or voice mail answers: Press # to escape, and

then press # to enable the forwarding number or * to exit without enabling
forwarding.

8. Forwarding for all calls is enabled.

NOTE:

“Forward, forward, forward” when you pick up the handset.

When Call Forward (All) is enabled, you will hear the message

Disabling Call Forward (All)

1. Pick up the handset and press 73* on the telephone keypad.

2. Call forwarding (all) is disabled and the phone hangs up.

Call Forward (Busy)

Call Forward (Busy) allows you to forward calls arriving at your phone while it is
busy to be forwarded to the number you enter. Calls will not ring at your phone and
will be sent to the number entered as the forward destination.

Calls forwarded to an external number (7- or 10-digits) that are unanswered will roll
over to voice mail (if available) at that number. Calls forwarded to an internal
number (4-digit extension) that are unanswered will roll over to voice mail (if
available) for the called party (not the forwarding destination).

External forwarding must be supported by your system for external numbers to be
accepted. Be sure to include the access code for an outside line and the area code,
if necessary, with the external number. Up to 20 digits may be entered.

Enabling Call Forward (Busy)

1. Pick up the handset.

2. Press 76* on the telephone keypad.

• If you do not have a previously configured forward number, you will be

instructed to enter a forwarding number and press #.

• If you previously configured a forwarding number, you will be instructed

to do one of the following:

• Press 1 to enable forwarding. Go to step 9.

• Press 2 to change the current forwarding number. Go to step 3.

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3. Enter the number to which you want to forward all your calls when busy. Be
sure to enter the number exactly as you would if you were to call that number.
Include the area code, if necessary.

4. Press # on the telephone keypad.

5. A prompt asks you to confirm the forwarding number by pressing # or re-enter

the forwarding number by pressing *.

• If you entered an external number, but are not allowed to forward calls to

external numbers, a prompt states the number is invalid and requests you
enter a number.

6. If you pressed *, return to step 3 or hang up.

7. If you pressed #, you are offered the option to verify the forwarding number.

• Press 1 to verify the number you entered.

• Press 2 to enable the number. Go to step 9.

8. If you pressed 1, the forwarding number is dialed.

• Call is answered by a person: Explain your call, have them hang up,

and then press # to enable the forwarding number or * to exit without
enabling forwarding.

• Call is not answered: Prompt explains call not connected and asks you

to press # to enable the forwarding number or * to exit without enabling
forwarding.

• Answering machine or voice mail answers: Press # to escape, and

then press # to enable the forwarding number or * to exit without enabling
forwarding.

9. Call forward (busy) is enabled.

NOTE:

to voice mail (if available) at the forwarded to destination. Calls that stay on­net and are unanswered will roll over to your voice mail (if available).

NOTE:

enabled. The only way to check is to dial the extension and see if the call is
forwarded.

Calls forwarded to an off-net number that are unanswered will roll over

There is no message indicating that Call Forwarding (Busy) is

Disabling Call Forward (Busy)

1. Pick up the handset.

2. Press 77*.

3. Call forward (busy) is disabled and the phone hangs up.

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Call Forward (No Answer)

Call Forward (No Answer) allows you to forward calls that are unanswered at your
phone (when the phone is not being used) to the number you enter.

IMPORTANT:

phone is considered busy. If the second call is not answered, it will follow the
Call Forward - Busy treatment.

Calls forwarded to an external number (7- or 10-digits) that are unanswered will roll
over to voice mail (if available) at that number. Calls forwarded to an internal
number (4-digit extension) that are unanswered will roll over to voice mail (if
available) for the called party (not the forwarding destination).

External forwarding must be supported by your system for external numbers to be
accepted. Be sure to include the access code for an outside line and the area code,
if necessary, with the external number. Up to 20 digits may be entered.

If you are on a call and another call comes to your phone, the

Enabling Call Forward (No Answer)

1. Pick up the handset.

2. Press 78* on the telephone keypad.

• If you do not have a previously configured forward number, you will be

instructed to enter a forwarding number and press #.

• If you previously configured a forwarding number, you will be instructed

to do one of the following:

• Press 1 to enable forwarding. Go to step 9.

• Press 2 to change the current forwarding number. Go to step 3.

3. Enter the number to which you want to forward all your calls when you do not
answer the phone. Be sure to enter the number exactly as you would if you
were to call that number. Include the area code, if necessary.

4. Press # on the telephone keypad.

5. A prompt asks you to confirm the forwarding number by pressing # or re-enter

the forwarding number by pressing *.

• If you entered an external number, but are not allowed to forward calls to

external numbers, a prompt states the number is invalid and requests you
enter a number.

6. If you pressed *, return to step 3 or hang up.

7. If you pressed #, you are offered the option to verify the forwarding number.

• Press 1 to verify the number you entered.

• Press 2 to enable the number. Go to step 9.

8. If you pressed 1, the forwarding number is dialed.

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• Call is answered by a person: Explain your call, have them hang up,

and then press # to enable the forwarding number or * to exit without
enabling forwarding.

• Call is not answered: Prompt explains call not connected and asks you

to press # to enable the forwarding number or * to exit without enabling
forwarding.

• Answering machine or voice mail answers: Press # to escape, and

then press # to enable the forwarding number or * to exit without enabling
forwarding.

9. Call forward (no answer) is enabled.

NOTE:

to voice mail (if available) at the forwarded to destination. Calls that stay on­net and are unanswered will roll over to your voice mail (if available).

NOTE:

enabled. The only way to check is to dial the extension and see if the call is
forwarded.

Calls forwarded to an off-net number that are unanswered will roll over

There is no message indicating that Call Forwarding (No Answer) is

Disabling Call Forward (No Answer)

1. Pick up the handset.

2. Press 79*.

3. Call forward (no answer) is disabled and the phone hangs up.

Call Forward (Out of Service)

Call Forward (Out of Service) allows you to forward for your phone when it is out of
service to the number you enter. Calls will not ring at your phone and will be sent
to the number you entered as the forward destination. You can forward calls to an
IP or non-IP phone.

Calls forwarded to an external number (7- or 10-digits) that are unanswered will roll
over to voice mail (if available) at that number. Calls forwarded to an internal
number (4-digit extension) that are unanswered will roll over to voice mail (if
available) for the called party (not the forwarding destination).

External forwarding must be supported by your system for external numbers to be
accepted. Be sure to include the access code for an outside line and the area code,
if necessary, with the external number. Up to 20 digits may be entered.

Enabling Call Forward (Out of Service)

1. Pick up the handset.

2. Press 70* on the telephone keypad.

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• If you do not have a previously configured forward number, you will be

instructed to enter a forwarding number and press #.

• If you previously configured a forwarding number, you will be instructed

to do one of the following:

• Press 1 to enable forwarding. Go to step 9.

• Press 2 to change the current forwarding number. Go to step 3.

3. Enter the number to which you want to forward calls when your phone is out
of service. Be sure to enter the number exactly as you would if you were to
call that number. Include the area code, if necessary.

4. Press #.

5. A prompt asks you to confirm the forwarding number by pressing # or re-enter

the forwarding number by pressing *.

• If you entered an external number, but are not allowed to forward calls to

external numbers, a prompt states the number is invalid and requests you
enter a number.

6. If you pressed *, return to step 3 or hang up.

7. If you pressed #, you are offered the option to verify the forwarding number.

• Press 1 to verify the number you entered.

• Press 2 to enable the number. Go to step 9.

8. If you pressed 1, the forwarding number is dialed.

• Call is answered by a person: Explain your call, have them hang up,

and press # to enable the forwarding number or * to exit without enabling
forwarding.

• Call is not answered: Prompt explains call not connected and asks you

to press # to enable the forwarding number or * to exit without enabling
forwarding.

• Answering machine or voice mail answers: Press # to escape, and

then press # to enable the forwarding number or * to exit without enabling
forwarding.

9. Forwarding for out of service is enabled.

Disabling Call Forward (Out of Service)

1. Pick up the handset.

2. Press 71*.

3. Call forward (out of service) is disabled and the phone hangs up.

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Call Pickup

This feature lets you use one phone to answer another phone that is ringing. There
are two types of Call Pickup: Directed Call Pickup and Group Call Pickup. Both
phones must be members of the same Call Pickup Group. Your system
administrator should tell you if you are in a pickup group and who the members are.

Directed Call Pickup

Directed Call Pickup lets you answer another phone from your phone when you
hear the other phone ringing. Both phones must be members of the same Directed
Call Pickup Group. Your system administrator should tell you if you are in a pickup
group and who the members are.

1. Pick up the handset and press *12 on the telephone keypad.

2. Dial the ringing extension number to begin speaking with the caller.

Group Call Pickup

Group Call Pickup lets you answer another phone that is in your Call Pickup Group.
Both phones must be members of the same Call Pickup Group. Your system
administrator should tell you if you are in a pickup group and who the members are.

1. Pick up the handset and press *06 on the telephone keypad.

2. Begin speaking with the caller.

Call Return

Using this feature dials the telephone number of the last incoming call. However, if
the caller is shown as “Unknown”, then Call Return will not work.

1. Pick up the handset and press *69 on the telephone keypad.

2. A voice prompt will repeat the last incoming number. You may press 1 to

3. If you enter 1, wait for the called party to answer.

Call Trace

Call Trace allows you to record the telephone number of an offending call, but must
be performed immediately after the offending call is ended.

return the call or hang up.

NOTE:

receiving the offending call.

The feature won't work if Call Waiting is triggered while you are

1. Hang up.

2. Pick up the handset and press *57 on the telephone keypad.

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The last number that called you is traced. After you initiate Call Trace, a recording
informs you if the trace succeeded and provides you with an 800 number you can
use to take legal action.

Your phone number and the caller ID of the offending caller is recorded in the
phone system’s Call Data Record (CDR). Check with your service provider to
retrieve the phone number of the traced call from the CDR. Note the time and date
that you traced the call, as this will help the system administrator find the call in the
CDR file.

Call Waiting

If your phone is configured with Call Waiting, you can answer an incoming call
without disconnecting from the current call.

If a call comes in while you are on the phone, you will hear a single beep repeated
approximately every ten seconds.

NOTE:

the next phone in the hunt group before you will be able to pick up the second
incoming call.

If your phone is configured to be part of a Hunt Group, it will skip to

Answering the Second Call

To answer a second call without ending the current call, flash the switchhook The
first call is placed on hold and you will be connected to the new incoming call.

Switching Between Held Calls

To switch between calls, place the current call on Hold. The first call is resumed.

If you hang up the handset, the current call is disconnected, but the other call is still
on hold. Pick up the handset and take the call off Hold to resume the other call.

Suspending Call Waiting

You can suspend Call Waiting just for the next call by entering *70 and then
entering the number you wish to call. Any subsequent call coming in will go directly
to your voice mail or other specified “no answer” destination. Call Waiting will be
enabled again when you disconnect from the call.

Caller ID Block

This feature blocks the display of your phone number to the called party for this call
only. Be aware that if the person you are calling does not accept anonymous calls,
your call will be rejected since no Caller ID information is provided.

1. Pick up the handset and press *67 on the telephone keypad.

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2. Dial the phone number that you want to not show your Caller ID to.

Conference

If supported by your system, you can conference several internal and/or external
parties together. Check with your system administrator for the availability of this
feature on your system.

To create a conference call, follow these steps:

1. Make a call or be engaged in a call.

2. Flash the switchhook.

3. Dial the number of the person that you want to include in the conference.

4. When the person answers, inform the party about the conference and then

5. Repeat steps 2-4 to add additional parties to the conference.

Conference Call Tips

flash the switchhook to add that party into the conference call.

• The parties connected to the conference call remain connected to each

other while you add additional parties. They may carry on a conversation
with each other while you finish adding parties to the conference.

• Even if the call initiator disconnects, any of the other parties (who have

the conference feature) can use it to add new parties.

• To place a conference call on hold, flash the switchhook and hang up. The

other parties can talk among themselves but they can’t hear you. Pick up
the handset to re-join the conference.

• When you put the call on hold, a beeping tone automatically sounds every

few seconds.

• To transfer a conference call to another telephone do the following:

• Flash the switchhook.

• Press *08.

• Dial the number to which you want to transfer the call.

• Flash the switchhook again.

Dial Tone and Ringer Patterns

The T6000 telephone system generates different ringer and dial tones, depending
on call conditions.

There are two types of dial tone:

• Internal Dial Tone – A continuous, higher-pitched tone

• External (Outside) Dial Tone – A continuous, lower-pitched tone

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There are four types of ringers – all are answered the same way:

• One Ring – Internal (Extension-to-Extension) Calls and when the system

has called your extension to remind you or to notify you about something.

• Two Rings – External Calls

• Distinctive Rings – A different ring tone is provided for up to two

additional Direct Inward Dial (DID) numbers assigned to your telephone
by the system administrator. These numbers do not appear as lines on
your telephone, but ring your prime line with the appropriate ring when
they are dialed.

Direct Extension Assignment

This feature lets you program another telephone in the same corporate system to
be your telephone. For example, you are visiting a branch office for an extended
business trip and you want to program a “guest” telephone to ring as your
telephone while you are there. This feature requires your old phone and the “new/
guest” phone to be the same type of phone.

Programming a Guest Phone

To program a guest phone to act as your phone, follow these steps:

1. From the guest /new phone, dial 588 (or the code provided by your system
administrator). You are prompted to enter the telephone number which you
want that phone to be (Presumably, your “original/old” phone number).

2. Enter your complete 10-digit telephone number, followed by the # key. You
are prompted to enter a password. The password default is the last four digits
of the phone number entered in this step.

3. Enter your password, followed by the # key. The phone is now programmed
to be your phone and your old phone is removed from service.

NOTE: When you reassign your telephone number to the new phone, the
button template from your “old” phone is assigned to the “new” phone.

Re-establishing the Guest Phone

To reset the guest phone to its original number, follow the steps to program a
phone, using the original phone number and password of the guest phone.

Re-establishing Your Old Phone

Once you have programmed another phone with your old phone’s extension, you
must reconfigure your old phone before using it. Your old phone displays the
message “Pickup handset to configure”. Pickup the handset and perform the
following steps:

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1. Enter your old 10-digit phone number, followed by the # key. You are
prompted to enter a password.

2. Enter the password, followed by the # key. (Your password is typically the last
four digits of your phone number.) The phone is now programmed back to its
original extension.

Do Not Disturb

Do Not Disturb instantly routes all your incoming calls to another destination (your
voice mailbox, the main operator, your secretary, a co-worker, etc.), but still lets you
make calls and use other telephone features. With Do Not Disturb enabled, the
phone will not ring when a call comes in.

Tips for using Do Not Disturb

You can record a special voice mail greeting for callers to hear if your calls go to
voice mail when you activate the Do Not Disturb feature. See Chapter 4, “Voice
Mail Features (Default Menu)” for more information.

The Do Not Disturb destination where incoming calls are sent can be changed by
your system administrator.

Enabling/Disabling Do Not Disturb

The same star code is used to enable and disable Do Not Disturb since you are
switching between the on and off mode for this feature.

1. To enable or disable Do Not Disturb, pick up the handset and press *04 on
the telephone keypad.

2. Hang up the handset.

When Do Not Disturb is enabled, you will hear the words “private, private, private”
when you pick up the handset on your phone to remind you that the phone is in
DnD mode.

Group Speed Dial

This feature provides additional speed dialing capabilities beyond those provided
by the Abbreviated Dial feature. With Group Speed Dialing, you have access to a
common speed dial list of up to 1,000 entries managed by your system
administrator.

Group Speed Dial numbers are extension numbers that have been programmed to
dial another number, usually an external number. Your system administrator will
provide you with a list of Group Speed Dial numbers and their destinations.

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