PROBLEM
POSSIBLE CAUSES  SOLUTIONS
Water flows through 
the holes of the 
soleplate.
You are using the steam function when 
the iron is not hot enough.
Wait for the light to go out.
You are using the  turbo steam button 
too often.
Wait a few seconds between each use.
You have stored the iron flat, without emptying 
it and without setting the control to  .
See the section «Storing your iron».
The anti-calc valve is not properly 
positioned.
Correctly position the anti-calc valve: push 
it until it clicks.
You have put water in the anti-calc 
collector housing.
Never put water in the anti-calc collector  
housing.
Brown drips are coming 
out of the soleplate and 
staining your clothes.
You are using chemical descaling 
products.
Do not put any descaling product into the 
water tank.
You are not using the correct water.
Perform a self-clean and consult the 
«What water to use?» section.
Your clothing has not been rinsed 
sufficiently or you are ironing a new 
garment before washing it.
Make sure that your laundry is rinsed 
sufficiently so as to remove any deposits of 
soap or chemical products on new clothes.
Fibres have built up in the holes on the 
soleplate and are burning.
Perform a self-clean. Clean the soleplate 
with a non-metallic sponge.
Vacuum the soleplate occasionally.
The soleplate is dirty or 
brown and may stain 
clothes.
The temperature is too high.
Clean the soleplate as advised above. 
Refer to the temperature chart to adjust the 
thermostat.
You are using starch.
Clean the soleplate as advised above. 
Spray the starch on the opposite side to 
that being ironed.
Your iron produces 
little or no steam.
The tank is empty. Fill it. 
The anti-calc valve has collected too much 
scale.
Clean the anti-calc valve.
Your iron has limescale.
Clean the anti-calc valve and perform a 
self-clean.
Your iron has been used with the dry 
function for too long.
Perform a self-clean.
The soleplate is 
scratched or damaged.
You have positioned your iron flat on a 
metallic iron support. 
You have cleaned your soleplate with an 
abrasive or metallic sponge.
Always rest the iron on its support base. 
Refer to the section «Cleaning the 
soleplate».
Your soleplate emits 
particles.
Limescale is starting to build up on your 
soleplate.
Perform the cleaning and maintenance 
specified in the instructions. 
Water is flowing from 
the tank cover.
You have not closed the cover properly. Check that the tank cover is properly closed.
The iron releases steam or 
water on filling the tank.
The steam control button is not set to  .
Check that the steam control button is 
set to  .
The spray does not 
release water.
The tank is not full enough. Add water to the tank.
The water flows from 
the back of the iron.
The collector is not properly positioned in 
its housing.
Reposition the collector in its housing.
If you have any problems or queries please contact our Customer Service helpline as listed below.
A problem with your iron?
Environment protection first !
i Your appliance contains valuable materials which can be recovered or recycled.
 Leave it at a local civic waste collection point.