Tecom Co IG7600 User Manual

IG7600 Administration Manual

Start Paging Group number: 3 paging groups are defined in IG7600. If dialing a Paging Group number, the call will page to predefined internal IP phones. It can also select the Range like All Paging Number. The maximum phones for each paging group are 16.

While pressing “Configuration” in “Start Paging Group number”, it shows Paging Group Configuration screen. (Figure 6-60)

Figure 6-60. Voice – System – Numbering Plan – Paging Group

Start UCD Group number: 4 UCD groups are defined in IG7600. The maximum phones for each UCD group are 17. If one UCD Group is assigned to Answering Position of certain line, when there is an incoming trunk call, extensions of the UCD group will be called and ringing

While pressing “Configuration” in “Start UCD Group number”, it shows UCD Group Configuration screen. (Figure 6-61)

Figure 6-61. Voice – System – Numbering Plan – UCD Group

There are seven items to be decided.

For Ring Mode, IG7600 supports “All Ring”, “Linear” and “Distributed” mode. The “All Ring” mode is no needed to use “No Answer Time” and “Timer Enable”.

IG7600 Administration Manual

For other items, if “Timer Enable” is YES, the incoming call will be transferred to another UCD Group’s member every “No Answer Time”. If NO, the call will ignore “No Answer Time” and finally reroute to “Reroute Destination” after “Reroute Time”. “Reroute Destination” can be an Auto Attendant Menu, an extension, a virtual extension, or phone extension’s mailbox. “UCD Group Name” is shown on the phone when receiving the UCD Group call.

Start Pickup Group number: The start number is used as All Pickup number. The next 4 numbers are used for the four pickup groups.

System Speed Dial: Speed Dialing allows you to store frequently outgoing numbers. There are 100 sets to be configured. Extension’s Class of service (COS) can also be checked or not. (Figure 6-62)

Figure 6-62. Voice – System – Speed Dial

Start Call Park Number: IG7600 supports to park 4 trunk calls maximum. The Call Park number can be programmed on the line keys.

6.6.3.2 Service Mode

This page allows you to configure the Day/Night/Time service mode. You can also customize the working time manually for each weekday.

If you choose Time Mode, it’s for the specified day of week. The time is entered in 24-hour format. Valid entries are 00:00 to 23:59 in 1-minute increments. The first four digits are for the start time. The last four digits are for the end time.(Figure 6-63)

Working Hours: It’s applied in Answering Positions and Auto Attendant Greeting. Lunch Break: It’s applied in Auto Attendant Greeting

IG7600 Administration Manual

Figure 6-63. Voice – System – Service Mode

6.6.3.3 Transmission

This page allows you to configure the Audio, FXS, and FXO settings. Click “Save Settings” button to save the new configuration. (Figure 6-64)

IG7600 Administration Manual

Figure 6-64. Voice – System – Transmission

Audio: It is used to set many Audio-related options. It will be applied to the all FXS and PSTN lines.

Country: It may be used to determine not only the Caller ID detection/transmission method but also ring/tone cadence/frequency.

RTP Packet Size: 10/20/30/40/50/60 ms.

Codec G.711 u-law, G.711 a-law, G.726-16, G.726-24, G.726-32, G.726-40, G.729:

IG7600 supports different audio priority. You can choose “None”, “First”, “Second”, “Third”, “Fourth”, “Fifth”, “Sixth” and “Seventh.

RFC2833 Payload: It’s used as the default RFC2833 payload type when making the outbound calls.

DTMF Type: In IG7600, there are two methods for transmitting DTMF tone. Select RFC2833 Method, the DTMF tone will be transmitted by event packet. Select SIP-INFO Method, the DTMF tone will be represent in SIP INFO Message.

Hold Recall Time: IG7600 provides hold recall line LED indication. When the hold recall time expires, IG changes the Line LED to Hold Recall indication.

FXS: It is used to set many FXS-related options.

Fax Support: The system supports FAX/modem tone detection with G.711 and T38

mode.

Call ID Method: The system provides the ability to detect the calling party identification provided by PSTN lines. It also transmits the calling party identification to POTS ports.

IG7600 Administration Manual

There are four choices: NONE, DTMF Before Ring, DTMF After Ring, FSK Before Ring, FSK After Ring.

Inter-digit Timeout: Its range is from 2 to 9 seconds.

FXS Hotline: Enable/Disable

FXS Hotline Number: FXS dialing number in Hotline application.

FXS Hotline Delay Ti me: At idle state, FXS lifts the handset or press the Speaker

button. A call is built to the Hotline Number either immediately or after the delay time.

FXO: It is used to set many central office line options.

Call Abandon Time: For every PSTN/FXO call, system provides the facility to monitor

the call status. If the remote party hangs up, the ongoing call must be terminated. The PSTN line monitor is done by the loop-break signal or busy tone. The value range is: Disable/100/200/…/1000 ms.

Ring Recognition Time: The timer determines the minimum ring duration recognized as a valid incoming ring on a FXO port. Shorter ring signals are ignored. The timer range is 200ms to 600ms in 40ms increments.

Delay Ring Time: The timer is to allow the Central Office to send ICLID before the call is answered. Once the timer expires, the programmed extensions will ring and the ICLID number will be sent to the ringing extensions. The timer range is 3 to 6 seconds on 0.5 second increments.

Dial Wait Time: When the user seizes a PSTN/FXO line, the Stable Time delay is needed to wait the dial tone from Central Office. The timer range is 0 to 8 seconds on 1 second increments.

Inter-digit Timeout: Its range is from 2 to 9 seconds.

Flash Time: The on-off duration for sending the FLASH signal. Its range is from 90 to

3000 ms.

Flash New Call: If this item is set “Enable”, a call will be taken account of a new call when the CO FLASH feature is used.

FXO to FXO Call Duration: The maximum calling time between two FXO lines.

DTMF Signal On/Off Duration: The on/off time duration of DTMF signal. Their ranges

are from 50 to 200 ms.

Pause Time: The pause time of alphabet “p” in the process of call dialing. The timer range is 1 to 5 seconds on 0.5 second increments.

Ring Abandon Time: It specifies the maximum time between valid ring signals from the CO/PBX. If the duration between rings exceed the Ring Abandon time, IG7600 stops ringing the destination(s) and the port returns to idle. The timer range is 1 to 10 seconds on 1 second increments.

Release Guard Time: The guard time to ignore the noise signal when releasing the call. The timer range is 1.0 to 3.0 seconds on 0.5 second increments.

Busy Tone Detection Time: System detects the busy tone to monitor the call status. When it reaches the detection time, system assumes the remote party hangs up. The ongoing call will be terminated. When setting the time to “0”, the Busy Tone detection will be disabled.

IG7600 Administration Manual

6.6.3.4 SMDR

SMDR (Station Message Detail Recording) will take down user’s dialing record. It contains every calling period. From the log of SMDR, the administrator can charge some fees from the user.

This page allows you to view the SMDR record and configure the SMDR. Click “View SMDR” button to view the SMDR record, and click “Configure SMDR” button to configure the SMDR. (Figure 6-65,Figure 6-66, Figure 6-67)

Figure 6-65. Voice – System – SMDR

Figure 6-66. Voice – System –SMDR – View SMDR

The “PSTN Outgoing Call Duration Start Time” is used to estimate whether the PSTN outgoing call to be recorded. If the duration is less than it, the call won't be recorded. If log mode is configured, the specified SMDR record will be sent to local or/and remote log server.

IG7600 Administration Manual

Figure 6-67. Voice – System –SMDR Configuration

6.6.3.5 UCD Call Log

This page shows the Call Log for incoming call to UCD group. (Figure 6-68)

Figure 6-68. Voice – System – UCD Call Log

6.6.4 Voice Mail

IG7600 provides a built-in Auto Attendant and Voice Mail System. It is separated into 7 parts:

 General  Phone Extension  Virtual Extension  Update MOH File  Update Voice File  Holiday  Advanced

IG7600 Administration Manual

The configurable items for each part would be described in the following.

6.6.4.1 General

This page allows you to configure the general settings of the auto attendant and voice mail.

Auto Attendant: (Figure 6-69)

Admin Password: The password of administrator.

Max Try Time: Maximum error times for extension’s key input.

Action When Max Error Reached: You can set the system “Forward to operator” or

“Disconnect” when reaching the “Max Try Time” errors for key input.

Prompt Language: Automated Attendant language type. It provides one or two languages to be chosen.

VAA Codec: Choose the codec of auto attendant.

RTP Packet Size: Choose the RTP packet size of auto attendant.

DISA: Enable/Disable DISA. When enable DISA, Auto Attendant plays the Greeting

message and the Caller dials “#” key, caller can make an outside call. When disable DISA, caller can’t make an outside call.

Figure 6-69. Voice – Voice Mail – General – 1

IG7600 Administration Manual

Figure 6-70. Voice – Voice Mail – General – 2

Voice Mail: (Figure 6-70),

Language 1 Mode: If chooses “Chinese” it will say like “morning 9:00”, if chooses “English” it will say like “9:00 AM”.

Language 2 Mode: If chooses “Chinese” it will say like “morning 9:00”, if chooses “English” it will say like “9:00 AM”.

Email Notify with Voice Files: Add attached WAV file in notifying email for leaved message.

Days for Keeping Voice Mail: Keep days for leaving messages. 0 means that the

messages are kept until the users delete them.

SMTP Support SSL: Choose “Yes” to support SSL.

SMTP Server: SMTP Mail Server.

SMTP Server Port: SMTP Mail Server port. The default value is 25.

Sender Email Address: Email Address of Sender.

Sender User Name: User Name of Sender’s Email.

Sender Password: Password of Sender’s Email.

Max recording time: The range of recording time is form 1 to 30 minutes.

Silence detection for VM recording: Set “Enable” of this item will do the silence

detection in VM recording. If “silence” is detected, IG7600 will terminate the recording and release the line. It doesn’t work when AA’s codec is G.729.

Voicemail Tag: Voicemail tag

Email header: Email header

IG7600 Administration Manual

6.6.4.2 Phone Extension

Voice Mail extension configuration allows you to configure voice mail settings for each extension. While pressing “Configure”, it shows Extension Voice Mail Configuration screen. (Figure 6-71)

Figure 6-71. Voice – Voice Mail – Phone Extension

The following items will be configured in the Extension Configuration (Figure 6-72):

Voice Mail: Enable/Disable. To disable this item, there is not allowed to listen to the message from outside party.

Password: Password of voice mailbox of the extension.

E-mail Address: Phone user’s E-mail Address.

Prompt Language: Provides one of the two languages to be chosen.

Email Message: This item is used when the message file is attached. You can select

“Save as New”, the message will be displayed as a new message. Select “Save as Old”, the message will be a listened message. Select “Delete”, the message will be deleted.

Leaving Message: When disabling it, the mailbox stops recording the new leaving messages.

IG7600 Administration Manual

Figure 6-72. Voice – Voice Mail – Phone Extension – Extension Configuration

6.6.4.3 Virtual Extension

IG7600 provides 50 Virtual Mailboxes. These Virtual Mailboxes can be used by the members not works in the office, or as a secondary mailbox (Figure 6-73).

When selecting “Configuration”, it also has an Extension Configuration page to be configured (Figure 6-72)

IG7600 Administration Manual

Figure 6-73. Voice – Voice Mail – Virtual Extension

6.6.4.4 Update MOH File

The Music On Hold (MOH) could be uploaded from the Local PC side. Click the “Browse” to locate the new MOH file in the PC. Then, click “Update File” to process the file upload. NOTE: The device do not allow “stereo” MOH format, please upload a MOH file with “mono” format. (Figure 6-74)

Figure 6-74. Voice – Voice Mail – Update MOH File

6.6.4.5 Update Voice File

The voice files could be uploaded from local PC side. These voice files are compressed. in Linux System. It allows a “.tar”, “.tgz” or “.tar.gz” compressed format file. (Figure 6-75)

Figure 6-75. Voice – Voice Mail – Update Voice File

IG7600 Administration Manual

6.6.4.6 Holiday

This page allows you to configure the holiday or special off-duty days. You can click the buttons under the table to choose pages. (Figure 6-76)

Figure 6-76. Voice – Voice Mail – Holiday

6.6.4.7 Advanced

This page allows you to browse, upload or download voice files through IG7600’s ftp server. (Figure 6-77)

Figure 6-77. Voice – Voice Mail – Advanced

6.6.5 NAT Traversal

If IG is put behind a Router, you need to configure this page to enable NAT Traversal. (Figure 6-78, Figure 6-79)

IG7600 Administration Manual

Figure 6-78. Voice – NAT Traversal – 1

Figure 6-79. Voice – NAT Traversal - 2

The following items will be configured in the NAT Traversal page:

NAT Traversal Enable: Enable/Disable. IG can work properly if it’s pub behind NAT only when it’s enabled.

STUN Server: A STUN server located at Internet.

TURN Server: A TURN server located at Internet.

Username: Most TURN server needs username/password to authenticate.

Password: Most TURN server needs username/password to authenticate.

Gathering Timeout: The expire timer to collect self information by ICE.

Keepalive Interval: Keep alive interval for STUN server.

IG7600 Administration Manual

UPNP Port-Mapping Enable: To enable/disable UPNP client.

Router Private Address: If you choose “Auto” UPNP client will detect Router’s

private IP address by itself. If you choose “Manual” you should input Router’s private IP address by yourself.

Router Public Address: It records Router’s public IP address detected by STUN.

External Registration SIP Port: Port that will be opened on Router for SIP port.

External IP Trunk SIP Port: Port that will be opened on Router for IP Trunk’s SIP

port.

External Crypto Protocol Port: Port that will be opened on Router for Crypto protocol between IG and IP20xx/IP305x.

External RTP Proxy Port Start: Port range that will be opened on Router for RTP proxy, it will reserve 300 ports.

External IP Trunk RTP Port Start: Port range that will be opened on Router for IP Trunk RTP, it will reserve 100 ports.

External DSP RTP Port Start: Port range that will be opened on Router for DSP RTP, it will reserve 14 ports.

External IPCamera Port Start: Port range that wille be opened on Router for IP Cameras, it will reserve 8 ports.

RTP Transmission

This entry is for when two or more sip clients are behind the same router, how will the clients exchange their RTP Packets? If you choose Always, IG will always do rtp relay, ie IG will transport rtp packets for the two parties, if you choose Auto the two sip clients will exchange rtp packets directly with each other.

6.6.6 Diagnostics

This page can help you to collect debugging information for trace easily.

6.6.6.1 Remote Maintenance

IG7600 Administration Manual

Figure 6-80. Voice – Registered Phone

The following items will be configured in the Remote Maintenance page:

Remote Maintenance: Enable/Disable. When it’s enabled, IG will write necessary information to maintenance log.

Destination Email: If it’s set, maintenance log file will be sent to this Email address automatically if user presses “*64” accordingly.

Save SIP packets: If it’s checked, IG7600 will record SIP packets sent to or received from IP20xx/IP305x.

Save IP Trunk SIP packets: If it’s checked, IG7600 will record SIP packets sent to or received from each IP Trunk.

Download Log: You can download maintenance log to your local PC by pressing this button.

Delete Log: You can delete all old maintenance logs by pressing this button.

6.6.7 Registered Phone

This page lists the information of registered phones, and provides the link to access the phone's web page. (Figure 6-81)

IG7600 Administration Manual

Figure 6-81. Voice – Registered Phone

IG7600 Administration Manual

6.7 Management

The system administrator can do the following functions to manage the configurations, events, and software update of the IG7600.

 Settings

- Backup

- Update

- Restore Default

 System Log  TR-069 Client  Time Settings

- Internet Time

- Daylight Saving Time

 Access Control

- Service Port

- Services

- IP Addresses

- Password

 PTC  System Capacity  Update Software  Reboot

6.7.1 Settings The settings area allows the administrator to create a backup, update the system, and restore the system to factory default.

6.7.1.1 Backup

Click “Backup Settings”, you may save your IG7600’s configurations to a file on your PC. The backup file is a compress file (.tar). It includes System Configuration file, backupsettings.conf, and the individual extension’s voicemail configuration files (.ini) (Figure 6-82)

Figure 6-82. Management – Settings – Backup

6.7.1.2 Update

Click “Browse” to locate the setting file saved on the Local PC. The file can be a compress file (.tar) or a System Configuration file (backupsettings.conf). Then, click “Update Settings” would apply the settings to the IG7600 according to the configuration file. (Figure 6-83)

IG7600 Administration Manual

Figure 6-83. Management – Settings – Update

6.7.1.3 Restore Default

You can choose restore Voice Files or Default Settings or Restor All in the drop-down menu. Click “Restore” to restore selected default settings. This would be helpful when the voice files or settings are messed up. After IG7600 returns to factory default settings, the wizard setup is invoked automatically when the administrator accesses to IG7600’s web server. (Figure 6-84)

Figure 6-84. Management – Settings – Restore Default

6.7.2 System Log

This allows system administrator to view the system log and configure the system log options. Click "View System Log" to view the system log. Click "Configure System Log" to configure the system log options. (Figure 6-85, Figure 6-86)

When you configure the system log options, you can see Log Levels and Display Levels: Emergency, Alert, Critical, Error, Warning, Notice, Informational, and Debugging. The Log Level implies that what log level is applied to IG7600 to record the log. The Display Level would just show the users the log message that they want to know. As a result, Display Level was just a subset of total log messages. If “Mode” is set to “Remote” or “Both”, the log messages would be sent to the specified UDP port of the specified log server. Click “Apply/Save” button that you can save the new configuration.

IG7600 Administration Manual

Figure 6-86. Management –System Log –Configure System Log

6.7.3 TR-069 Client

Figure 6-85. Management – System Log

WAN Management Protocol (TR-069) allows an Auto-Configuration Server (ACS) to perform auto-configuration, provision, collection, and diagnostics to this device. Firmware upgrade or vendor configuration file backup can be done remotely on ACS server. Select the desired values and click "Save Settings" to configure the TR-069 client options. (Figure 6-87)

Inform: It can be set to Disable or Enable for periodically inform every Inform Interval. Fill the correct ACS URL, ACS username/password and select Interface, the TR-069 client is able to connect to ACS server.

Display SOAP message on serial console: Disable/Enable.

Connection Request Authentication: The “Connection Request User Name” and

“Connection Request User Password” are used for the server to initiate an ACS initiation connection.

IG7600 Administration Manual

Figure 6-87. Management – TR-069 Client

6.7.4 Time Setting

This item allows you to configure system’s time and the Daylight Saving Time.

6.7.4.1 Internet Time

This page allows you to configure the Internet time setting. You can choose the “Automatically synchronize with internet time servers”. So the IG7600 can synchronize its system time with NTP time server automatically (Figure 6-88). When you choose “Manual Date and Time Settings”, you can manually configure the date and time settings (Figure 6-88).

Figure 6-88. Management – Time Setting – Internet Time – Automatically

IG7600 Administration Manual

Figure 6-89. Management – Time Setting – Internet Time – Manually

6.7.4.2 Daylight Saving Time This page allows you to configure the Daylight Saving Time (DST) which supports auto adjustment for daylight saving time. Click “Save Settings” button that you can save the new configuration. Click “Cancel Changes” button that you can cancel the changes. (Figure 6-90,Figure 6-91)

Figure 6-90. Management – Time Settings – Daylight Saving Time

Figure 6-91. Management –Time Settings – Day Light Saving Time – Manual DST Rule

IG7600 Administration Manual

Default International DST Rule: Default DST Rule obey international standard rule.

Manual DST Rule

:

Define your own DST Rule.

Start Time of DST: The date and time to start daylight saving. If “Weekday” is 0, it means the date to start daylight saving is at exactly the given date. If “Weekday” is not 0, the DST starts on the “Weekday” on or after the given date.

End Time of DST: The date and time to end daylight saving.

If “Weekday” is 0, it means the date to end daylight saving is at exactly the given date. If “Weekday” is not 0, the DST ends on the “Weekday” on or before the given date.

Save Time during DST Period: The amount of hour/min/sec to add to the current time during daylight saving period.

6.7.5 Access Control

This item allows you to configure some service Ports, enable/disable some services, IP Address access control, and password for user, support, and administrator.

6.7.5.1 Service Port

This page allows you to change the IG7600's web port, ftp port, tftp port, ssh port and telnet port. And they will take effect after reboot. (Figure 6-92)

Figure 6-92. Management – Access Control –Service Port

6.7.5.2 Services

A Service Control List enables or disables services from being used. (Figure 6-93)

IG7600 Administration Manual

Figure 6-93. Management – Access Control –Services

6.7.5.3 IP Addresses

If the Access Control mode is enabled, permits access to local management services from IP addresses contained in the Access Control List. If disabling the mode, it will not validate IP addresses for incoming packets. WAN Only and WAN And LAN in Access Control Interface entry are for you to choose the rule excecuted on which side of your IG. Make sure you can connet to IG if you choose WAN and LAN mode.(Figure 6-94)

Figure 6-94. Management – Access Control –IP Addresses

6.7.5.4 Password

In this page you can define the passwords for administrator, support, and user. The Administrator has unrestricted access to change and view configuration of your IG7600. The Support is used to allow an ISP technician to access your IG7600 for maintenance and

IG7600 Administration Manual

to run diagnostics. The User can access the IG7600, view configuration settings and statistics, as well as, update the router’s software.

Use the password field to enter up to 16 characters. Note: Password cannot contain a space. (Figure 6-95)

Figure 6-95. Management – Access Control – Password

6.7.6 PTC

IG7600 can connect to a PTS for upgrade IG7600 firmware, IG7600 configuration and IP20xx Phone firmware. You can configure IG7600 name, PTS server URL and Time interval for check new firmware version. (Figure 6-96)

Figure 6-96. Management-PTC

6.7.7 IP Camera

IG7600 now provide 8 entrys for IP Camera, You can either add IP Cameras automatically when you are configuring a tecom special supported IP Camera, or manually add an ordinary one.

click add to add a new entry

IG7600 Administration Manual

Figure 6-97. Management – IP Camera

Figure 6-98. Management – IP Camera-Add

6.7.8 Update Software

The new released software could be upgraded from the Local PC side or remotely. Click the “Browse” to locate the new software image file in the PC. Then, click “Update Software” to process the software update. NOTE: The upgrade process takes about 5 minutes to complete, and your IG7600 will reboot. (Figure 6-99)

IG7600 Administration Manual

Figure 6-99. Management – Update Software

6.7.9 APNS Certificate

APNS Certificate page is for you to update your apns certificate file for IG. you can use either Manual Mode or Auto Mode to update your certificate file. When you use Auto mode ask for the server URL from your Internet service provider. You should update the certificate file before your certification is expired. or your ios device will not get push notifications any more.

Figure 6-100. Management – APS Client

6.7.10 Reboot

IG7600 Administration Manual

Figure 6-101. Management – Save/Reboot

Click “Reboot” to reboot the IG7600. The IG7600 would automatically save the configuration before reboot, so that modified settings would take effect after reboot. (Figure 6-101)

IG7600 Administration Manual

6.8 Diagnostics

This page provides the following information to users: (Figure 6-102)

 The network connection information on the net.  The status of IG7600's PSTN Line.  The status of IG7600’s IP Trunk Line.  The status of IG7600’s AA Line.  The status of IG7600’s FXS.

1) Network Connection

PASS: Normally connected FAIL: Connecting fail DOWN: No connection

2) PSTN Line / IP Trunk Line / AA / FXS

FAILED: Connecting fail or registering failure IDLE: The line is idle N/A: The line is not available Busy: The line is in use

For Refresh Mode, if user select automatically refresh, the web page will automatically refresh for every 20 seconds.

Click “Disconnect” button will allow you release the selected trunk line or rescue the blocked one.

Figure 6-102. Diagnostics

IG7600 Administration Manual

6.9 Logout

Press “Logout”, you can logout the IG7600 web configuration page.

IG7600 Administration Manual

Appendix 1: Product Summary

TCP/IP Protocols

 IP Protocol (791)  ARP (RFC 826) / RARP (RFC 903)  ICMP (RFC792)  TCP (RFC 793)  UDP (RFC 768)  SNTP  DNS  HTTP  Telnet

IP Address Assignment

 Static  Dynamic  Subnet Mask  PPPoE Client (RFC 2516)  Primary and Secondary DNS  DHCP Server (RFC 2131-2132)  DHCP Client (RFC 2132)  Dynamic DNS

Routing

 RIP v1/v2  Static routing  DHCP Server/Relay/Client  DNS Relay  NAT/NAPT  NAT Traversal / Far End NAT Traversal  SIP Firewall

Virtual Server

 Virtual Server  Port Trigger  DMZ

USB Host Application

 Printer Server

QoS

 IP ToS function (RFC 1349)  DSCP  IP Precedence  Priority for Voice packet

VoIP Protocols

 SIP (RFC 3261)  SDP(RFC2327, RFC3264)

IG7600 Administration Manual

 Real Time Protocol (RTP ; RFC 1889)  MD5 (RFC3261 HTTP) digest authentication  G.168 Echo Cancellation  Voice Codec: G.711u, G.711a, G726-16, G726-24, G726-32 and G.726-40 (G.729a

optional)

 Support FAX/modem tone detection and auto-fallback to G.711  T.38

Digital Audio

 Codec: G.711 a-law/µ-law 64Kbps, G.729  SIP Call Offer /Answer: Codec auto capacity exchange  Echo Cancellation: G.168 for each voice line  Silence Detection/Suppression  Comfort Noise Generation  Adaptive jitter buffer  Different frame size support (10,20,30,40, 50, and 60ms)  Packet loss concealment  Out-band (RFC2833) and In-band DTMF

Security

 Password protected system management  User authentication for PPP (PAP/CHAP/MSCHAP)  Firewall  Packet Filtering  Access Control List  Wireless Security:

Support WEP (64, 128-bit) encryption

802.1x and WPA/WAP2 authentication MAC Address-based access control WDS support

Configuration Management

 LAN/WAN management via Telnet interface or Web-based browser interface  Status display and event report from Web-based management  Configuration Save and Restore from PC  Reset to factory default  System Clock Setting  Manual / Automatic by Network NTP Server  Remote Diagnostics  Software Upgrade  Remote management through Tecom PTS/PTC  TR-069

Remote Diagnostic

 System for Debugging and Event log  Device Diagnostic, Enable remote test following:

Test the connection to your local network, The connection to your Internet service provider, The status of PSTN Line, The status of IP Trunk Line, The status of VAA Line,

The status of FXS

Language Support

 English (North America) – default

LED Status

IG7600 Administration Manual

LED Name

Color Status Description

POWER Red/Blue

LAN Blue

Red On Firmware updating

Blue

System booting up

Flashing

Blue On System initialized and running

Off Power off

On Wireless LAN is active WIRELESS Blue

Off Wireless LAN is idle

Off PSTN Line is idle LINE (1-6) Blue

On PSTN Line is active

Off Phone is idle TEL Blue

On Phone is active

On LAN is connected

Off LAN is not connected

Flashing LAN activity present (traffic in either

direction)

WAN Red/Blue

Blue On WAN is connected and IP is

Red On WAN is not conneced or no IP

Flashing WAN activity present (traffic in

Power Requirement

 Input : Voltage Range 90~230 VAC  Output : 12V DC / 1.5A

Operating Environment

 Temperature : 0~40℃  Humidity : 10 to 90%, non-condensing

Physical Specification

 Dimension : 190(W) x 280(L) x 34(D) (mm)

obtained

assigned

either direction)

IG7600 Administration Manual

Appendix 2: Feature Access Codes

The Feature Access Codes are applied in IP2032/2061/2062 Phones, IP305x Smart Phones and FXS phone only. It’s to activate/cancel some IG7600 user-specified functions.

These Feature Access Codes are used when the phone is at idle state.

Direct Call Forward

Forward all of the calls without regard to the extension status. (Type: 0 – ICM, 1 – Outside, 2 – Both)

To Activate

*21 + Type + Ext/VAA/UCD No. *21 + Type + * + (PSWD) + * + Outside Number

To Cancel

**21

Busy Call Forward

Forward the calls if the extension is busy. (Type: 0 – ICM, 1 – Outside, 2 – Both)

To Activate

*22 + Type + Ext/VAA/UCD No. *22 + Type + * + (PSWD) + * + Outside Number

To Cancel

**22

No Answer Call Forward

Forward the calls if the extension doesn't answer the call within No Answer Time. (Type: 0 – ICM, 1 – Outside, 2 – Both)

To Activate

*23 + Type + Ext/VAA/UCD No + * + Time. *23 + Type + * + (PSWD) + * + Outside Number + * + Time.

To Cancel

**23

DND Call Forward

Forward the calls if the extension enables DND. (Type: 0 – ICM, 1 – Outside, 2 – Both)

To Activate

*24 + Type + Ext/VAA/UCD No *24 + Type + * + (PSWD) + * + Outside Number

To Cancel

**24

Follow Me Call Forward:

Forwards calls at your extension to the extension where you are currently working.

IG7600 Administration Manual

(Type: 0 – ICM, 1 – Outside, 2 – Both)

To Activate

*25 + Type + Ext No + * + Password

To Cancel

**25 + Ext No + * + Password

Call Fork

When extension gets an incoming call, the extension gets ringing. It rings another extension or rings an outside destination simultaneously. (Type: 0 – ICM, 1 – Outside, 2 – Both; Destination: 1 – First; 2 – Second)

To Activate

*26 + Destination# + Type + Ext No *26 + Destination# + Type + * + (PSWD) + * + Outside Number

To Cancel

**26  cancel the both forking destination **261  cancel the first forking destination only **262  cancel the second forking destination only

Do Not Disturb

Extension users can enable DND to stop incoming calls from ringing at their phone.

To Activate

*4

To Cancel

**4

Call Pickup

Users can answer the calls at another extension. The feature allows you to easily access calls ringing via the feature access code.

*53 + Ext No.

COS Following

It changes the individual COS of the extension temporarily.

*55 + (phone number) + (password)

Call Back Busy

When remote party is busy, press 6 to wait call back. Press *66 to delete the record. To Activate

(for IP20xx only)

6

To Cancel

*66

Remote Maintenance Simple Enable

*62 + Action Type + Admin. Password “Action Type”:1 – Enable ; 2 – Disable.

To Activate

IG7600 Administration Manual

*621 + Admin. Password

To Cancel

*622 + Admin. Password

Remote Maintenance Simple Save

*63 + Admin. Password

Remote Maintenance

*64 + Action Type [+ Log Level] + * + Admin. Password “Action Type”:1 – Enable ; 2 – Disable ;3 – Save and send the tar ball file through email. “Log Level”: 0 – Error ;1 – Warning ;2 – Info ;3 – Debug

Reset Feature Buttons

Reset all feature buttons to IG7600’s setting.

*68 + (Password)

Reset To Default

Selected IG7600 extension features can be returned to default setting.

*69 + (Extension/Administrator password)

Feature Key Programming

To program the line keys as a PSTN, IP Trunk, Trunk Group number, Call-Park number or Extension number.

*70 + (Feature Key number: 01 – 28

Feature Key Type:

00: Null; Number should be null. 01: Extension; Number can be an Extension number. 02: Trunk; Number can be a PSTN, IP Trunk or Trunk Group number. 03: Call-Park; Number can be a Park number. 04: Feature Key; Number can be a feature access code 05: Others; Number could be an outside phone number.

06. Do Not Disturb; Number should be null. 07: Live Record 08: Virtual Mailbox key; Number can be a Virtual number.

Note: IP2032 provides 2 keys for feature access.

IP2061/IP2062 provides 4 keys for feature access.

IP2061 supports EDM module, it provides 24 more (total 28) keys for feature access.

(*)

) + (Feature Key Type: 00 – 08) + Number

Service Mode Selection

Change Service Mode from Operator

*79 + (Service Mode, 0 – 3)

(Service Mode:

0. Change the Service Mode

IG7600 Administration Manual

1: Day Mode

2: Night Mode

3: Time Mode)

Agent Log On/Off

It can control the status in an UCD group.

To Activate (Log On)

*91

To Cancel (Log Off)

**91

Phone Lock/Unlock

You can use the Lock feature to prevent unauthorized trunk calls from being made from extension.

To Activate Phone Lock

*97 + (password)

To Cancel Phone Lock

**97 + (password)

Call Waiting

If disabled, it returns busy response while getting second call at non-idle state

To Activate

*98

To Cancel

**98

Page Allow/Deny

Block one-way paging (group and all page) over the IP phone speaker

To Activate Page Deny

*99

To Cancel Page Deny

**99

IG7600 Administration Manual

Appendix 3: Auto Attendant and Voicemail System

The IG7600 Auto Attendant can greatly enhance business productivity by providing either a full-time automated attendant to handle all incoming system calls or part-time automated attendant to handle overflow traffic. The Voice Mail Module provides up to 16 hours recording time that are shared by all extensions. The system can handle four simultaneous calls

Appendix 3.1 Functions

Appendix 3.1.1 Auto Attendant Functions

The Auto Attendant provides an incoming caller with a customized welcome greeting and specific prompts that will describe the options available to the caller.

A. AA Service Mode

The Auto Attendant supports 3 different Service Mode: Working, Holiday and Temporary; each Service Mode plays the different Greeting Messages.

At Working mode, it follows the working time setting to play the greeting.

- “Working Time”: it’s to program the working time per weekday. If the current time is in the programming Time, it plays Day Greeting message. If the current time is out of the programming time, it plays Night Greeting message.

- ”Lunch Break Time”: It will be applied on Day time only. It plays Lunch Greeting message.

- “Holiday”: It allows you to configure 20 off-duty holidays on “Holiday” mode. On-duty holiday will be seen as “Working” time.

At Holiday mode, it plays Holiday Greeting message always.

At Temporary mode, it plays Temporary Greeting message. If the greeting message does not exist, it follows Working mode to play the Greeting messages.

The system administrator can change the Service Mode remotely. Please refer

3.1.3.A (“Change the Greeting Mode”)

B. Advertised Message

Support a message to be like an advertisement.

a. Add a Virtual mailbox. b. Record the advertisement as the Greeting message of the mailbox.

c. Disable “Leaving Message” of the Virtual Mailbox. Program the Virtual Mailbox as Answering Position of the trunk, or the Destination of the specified phone number in DID Table, it plays the advertisement. After finishing the playing, the call will be released. It also allows programming the virtual mailbox in Single Digit Table of AA Menu. After listening to the message, it’s back to AA Menu.

C. Direct Inward System Access (DISA)

AA allows you to remotely access IG7600 lines to make the outside calls. Press “#” when AA plays the Welcome message. AA will ask the caller to input the extension number and the extension’s VM password. After verifying, the caller dials the outside

IG7600 Administration Manual

phone number. AA will use the extension’s COS (Class Of Service) to check the phone number in Call Restriction Table. Then, the phone number will be dialed out via Call Routing Table.

The DISA function is disabled by default.

D. DTMF Digit Receiving

AA supports to receive DTMF digits by using RFC2833, In-Band DTMF and SIP-INFO.

E. Route the Call to the Appropriate Destination

When AA answers the call, the caller can dial one or more digits to the destination.

 Extension Number

 Virtual Extension Number: it’s to leave a message in the Virtual VM box.

 UCD Group Number

 Operator Code

 Digit “*”: it’s to enter personal VM box.

 Digit “#”: it’s to make a DISA call.

Appendix 3.1.2 Voice Mail Functions

A. 16 Hours Recording Time

The Voice Mail Module provides up to 16 hours recording time that are shared by all extensions. When 90% of the VM size is used, it shows “Message Full” on the all IP20xx’s LCD.

When VM size is full, the call will be released when the caller asks to leave the message.

B. 17 Extension Voice Mail Boxes

IG7600 support 16 IP extensions and 1 SLT extension. Each extension has a voice mail box. For IP extension, the voice mail box is formed automatically when the extension number is added in Phone Extension Table.

C. 16 Virtual Voice Mail Boxes

These Virtual Mailboxes can be used by the members not works in the office, or as a secondary mailbox, or as a guest mailbox.

The virtual VM boxes also can be programmed as the Destination for the specified DID Phone Number. The personal greeting can be used as the appropriate Main Greeting to be played.

D. 200 VM Messages per Mailbox

For each VM box, the maximum number of Voice Mail is 200. The maximum recording length for each message is 30 minutes. For each leaving message, it can

be saved 1 - 30 days or infinite.

When entering the VM box to hear the leaving messages, it will play the total in the message folder first. If it plays “99”, it means it has 99 or more messages in the folder.

When the mailbox has no room to store the new messages, VM will play a warning message, then release the call.

E. Email Notification

When a new message is left, VM supports to send a notification via email. VM also supports to add the message as the attachment in WAV format (for PCMU and PCMA format).

Envelop information indicates

 Time and date of the message received

 Sender information (Caller ID and Contact Number)

 Mailbox status (the count of the new and old messages)

IG7600 Administration Manual

 Email header. can be programmed. The default is “You have a new voice mail

message in your mailbox!)

 Voicemail Tag

When the email with leaving message is transmitted successfully, the leaving message could be “Save as New”, “Save as Old” or “Delete” in the VM box. The choice is programmable per mailbox.

F. Enter Voice Mail Box

The VM user can enter its own VM box through the followings way

a. Press the VM button. Then enter the VM password.

b. Dial VM number (default: 500) on its own IP20xx/IP305x phone. Then enter

the VM password.

c. Dial VM number (or press the VM button) on another extension’s phone. The

press “*”. VM will ask the user to enter the Mailbox number and password.

d. Enter VM box from outside through AA. Press “*” when hearing AA’s greeting

message. Then, VM will ask the user to enter the Mailbox number and password.

e. The virtual Mailbox user can enter its own VM box on any IP20xx/IP305x

extension. Press the VM button, then press “*”, VM will ask the user to enter the Mailbox ID and password.

G. Expert Mode Support When Reviewing Messages

The leaving messages will be played one by one continuously. When listening to the leaving messages, the VM user can press the specified digit to delete or skip messages.

“1”: listen the playing the message again

“2”: listen the next message

“3”: delete the message

IG7600 Administration Manual

“4”: forward the message to other mailboxes

“5”: listen the previous message

“*”: it plays the instruction message (10516.vox)

If the VM user dials an unadapted number (“0/6/7/8/9”), it will play the instruction message (10516.vox).

H. Forward Messages to Other Mailboxes

When listening to the leaving messages, the VM user can press “4” (10516.vox) to transfer the message to other mailboxes. It will ask the user to input the Destination (10501.vox). The Destination can be

 a Mailbox number

 All other mailboxes (press “0”)

I. Personal Greeting

Every VM user can record its own VM Greeting message when entering the VM box (press “3”). Before entering the VM box to leave the message, the caller will hear the personal greeting of the VM box first.

J. Personal VM Password

The personal VM password is 4 digits fixed (default: “0000”). It will be used when entering VM box.

The personal VM password can also be used in some other IG7600’s functions

 DISA function via AA

 Some IG7600’s feature access codes (for IP20xx/IP305x phones)

Every VM user can update its own VM password when entering the VM box (press “4”).

K. Messages Backup

When rebooting the system to the default, the all leaving messages will be removed. If it’d like to recover the files back, the administrator needs to backup the files through FTP before rebooting the system to the default. Then recover these files back after rebooting.

When connecting to the system through FTP, the following directories should be back up:

/var/usb/disk1/vm/Msg: the all leaving messages /var/usb/disk1/vm/Greeting: the all personal greetings /var/usb/disk1/vm/Name: the all Display Name files.

Appendix 3.1.3 Management Menu

A. Change the Greeting Mode

Press “0” after entering Management Menu (19011.vox). It plays a message (10920.vox”) to ask Administrator to select the Greeting Mode.

- Press “1” to select Working mode.

IG7600 Administration Manual

- Press “2” to select Holiday mode.

- Press “3” to select Temporary mode.

B. Record the Greeting Messages

Press “1” or “2” after entering Management Menu (19011.vox). It selects the language type in the recording. Then press “1” ~ “5” to select the Greeting type (“1” is for Day message; “2” is for Night message; “3” is for Lunch message; “4” is for Holiday message; “5” is for Temporary message.).

C. Record the process Message

Press “3” after entering Management Menu (19011.vox). Then type 5 digits file number to directly record prompt/greeting into the respective file name.

Appendix 3.2 Voice Messages

Appendix 3.2.1 File Format

A. Two Language Service

The file names of the all voice files for AA and VM are 5 digits length. For Language 1, the leading digit of the file name is “1”. For Language 2, the leading digit of the file name is 2.

For Auto Attendant, when the both languages are enabled, AA will play 91000.vox before playing the Welcome message. It asks the caller to select the language.

For Voice Mail, every VM user can select one of the both languages in Web setting.

B. Codec Type: G711-ulaw, G711-alaw and G729

When changing the codec type, the previous leaving messages, personal greeting message of all VM Box will be deleted automatically. The Administrator should update the all voice files to the selected codec type by itself.

It has a sub-folder for each codec under vox folder. When changing the codec type, the previous VOX files will be overwritten by the VOX files in the sub-folder.

C. Record the Voice Files

You can change Voice Prompts by two ways:

Through IP Phone Client

a. Enter VM box.

b. Press "*" key right here, to enter the Administrator mode.

c. Type in Voicemail Administrator password (“000000” at default)

d. Listen to the prompt. Press “1” to record the first language greeting. Press “2”

to record the second language greeting. After the selection, it will play

19012.vox. Administrator inputs 1~5 to record the respective greeting message.

e. Or press "3" directly, then type 5 digits file number to directly record

prompt/greeting into the respective file name

Through FTP Server directly

Hello, your call has been answered by the voice processing

system. This system can quickly get your call to the

tension that you wish. You may dial that extension now or

It’s a Welcome Message. It’s played while

getting an incoming FXO/IP line call in working

Hello, your call has been answered by the voice processing

. At this time, our office is closed. However, this

system can quickly get your call to the extension that you

It’s a Welcome Message. It’s played while

getting an incoming FXO/IP line call in off

your call has been answered by the voice processing

system. At this time, our office is closed. However, this

system can quickly get your call to the extension that you

It’s a Welcome Message. It’s played while

ng an incoming FXO/IP line call in lunch

Thank you for calling. We are closed for the holiday. If you

It’s a Welcome Message. It’s played while

It talks to the Caller it has no room to store the

The operation you have requested cannot be completed,

n number input

many times. AA will transfer the call to

It’s played while the user makes an incorrect

Your entry doesn’t match any of the choices, please try

existed extension number input

ut

It’s played before AA transfers the call to the

That extension is busy, press star (*) to wait a moment, for

destination is busy. AA

a. All prompt/greeting files are saved in vox folder in PCMU or PCMA or G729

format. You can record your prompt in wav format first and then convert to the selected format.

b. Login IG7600 embedded FTP server: ftp://IG7600_IP address (Or in

IG7600-Web, select “Voice” – “Voicemail” – “Advanced”, then press “Browser Voicemail file” button.).

c. Save the new prompt to vox folder with the same file number to replace the

old prompt. (Suggest you to save all old prompts before updating the new files.)

Through Web

In “Voice” – “Voicemail” – “Update Voice File” page, it allows to upload he voice

files. Before uploading, the voice files are compressed into a file with .tar, .tar.gz

or .tgz format.

D. Upload MOH File

IG7600 supports to upload the MOH (Music On Hold) file through Web. In web (Voice - Voicemail - Update MOH File), upload a MOH file with "mono" format (PCM signed, 16 bit, mono). IG7600 will convert it to MOH files with PCMU and PCMA format, and save them into IG7600.

IG7600 Administration Manual

E. Preset Voice Prompts

File

#

10001

ex press zero for the attendant

10002

system

wish. You may dial the extension now.

10003 Hello,

wish. You may dial the extension now.

10004

know your party’s extension, please dial it now. 10005 Temporary Greeting Message. 10051 Enter the extension number, and then press pound (#) It requests to dial a phone number. 10097 This mailbox is full. There is no room for more messages.

10102

Please wait while your call is transferred to the attendant.

10103 Your selection is not one of those available.

10104 Please check the number and try again later. It’s played before AA hangs up the call. 10106

again. 10107 Your entry doesn’t match any of the choices. Good bye! AA gets non-existed extension number inp

10201 Please wait while we transfer your call.

10205

automatic retry.

Contents Application

hours.

getti hours.

getting an incoming FXO/IP line call in holidays.

leaving messages.

AA gets non-existed extensio

Operator.

input

AA gets nonand allows the caller to redial.

many times. AA will drop the call.

transferred party. The transferred provides some choices for the user.

IG7600 Administration Manual

That extension does not answer, press star (*) to wait a

The transferred destination doesn’t answer the

call in 30 seconds. AA provides some choices

You may also dial another extension now, or press zero for

s, please try

It’s played while transferring a call to an

Using the letters on the telephone keypad, dial the person's

7. For

I'm sorry, there are no matches for the name that you have

akes an incorrect

Please record your name after the tone. Press pound (#)

Plays if no match found in the company

Leave your message after the tone, Press pound (#) when

hile finishing Voicemail System

It’s played first while the user gets into Voice

x is not installed on this system, please

It’s played if the user dials an invalid mailbox

I’m sorry. The mailbox number that you entered is not

isabled

It requests the user to enter the password of the

The password entered does not match the one stored,

The user dials an incorrect password. It allows

The user dials incorrect password over 3 times.

It will report how many leaving messages in the

It reports how many leaving messages in the

This message is played when user dial a digit

10206

moment, for automatic retry.

for the user. 10207 To leave a message, press pound (#). Same as 10205 or 10206, another choice. 10210

Same as 10205 or 10206, another choice

the attendant.

10221 Your entry doesn’t match any of the choice

again, or press zero for the attendant.

10230

extension set “Reject” of dial in.

It reminds the user how to input the name.

first or last name and then press pound. For "q" press

"z" press 9. 10231 When you hear the correct name, press 1. It reminds the user how to choose a name. 10232

entered. 10233

It’s played while the user m name input. It’s reminds the user how to record his name.

when finish or simply hang up. 10234 To search for another name press 1.

To exit and return to the main menu, press 2.

10301

directory

It reminds the user how to leave messages.

finish or simply hang up. 10302 Your message has been recorded Finish leaving message. 10303 To keep your message, press one.

It’s played after finishing leaving message. To listen to the message, press two. To rerecord the message, press three. To cancel the message, press four. To exit, press pound (#).

10304 Your message has been recorded. The leaving message is recorded. 10305 That was the last message. Notity that all leaving messages are played 10306 Thank you, good bye. It’s played w

service.

10501 Please input the mailbox number

Mail Box through the FXO/IP trunks.

10502 I’m sorry. The mailbo

try again.

10503

installed on this system, please try again.

ID..

It’s played if the user dials a valid, but d

mailbox ID.

10504 Please input your password

mailbox.

10505

please try again

the user to try again.

10506 The password entered is not valid, please try again later.

It disallows the user to try again.

10507 To listen to your messages, press one.

It’s played after entering Voice Mail Box. To delete all messages, press two. To record your personal greeting, press three. To change the password of this mailbox, press four. To record your name, press five. To send a message to another extensions, press six.

10508 To listen to your new messages, press one.

Selects the message folder To listen to your saved messages, press two. To undelete the message, press three.

10510 You are no messages in this mailbox. No leaving message in the mailbox. 10511 You have

mailbox.

10512 voice messages

mailbox. "xx messages"

10513 voice message "x message" 10514 (for Chinese only) 10515 new 10516 To listen to this message again, press one.

To save this message, press two.

other than 1~5 and # during message listening. To delete this message, press three. To copy this message to another mailbox, press four.

IG7600 Administration Manual

To confirm deletion, press star (*). To cancel, press pound

It’s played if user order playback previous

Plays when in the deleted folder to restore a

Transfer the leaving message to another

ail to transfer the leaving message to another

Voicemail system is deleting the all leaving

It reminds the user how to input the new

t’s to ask whether the new input password is

It’s to report the password is changed

you are finished, press

It reminds the user how to record the greeting

eaving message is deleted

Begin recording after the tone, press pound when you are

It reminds the administrator how to record the

Zero. Ex. February 3rd two oh two a.m. (Feb 03

It requests administrator to enter the mailbox

Enter the menu reading ID number to be notified. Valid

To record the system greeting used during regular office

To record the system greeting used during break periods,

It’s to choose what kind of greeting message

To listen to the previous message, press five. To exit and return to the previous menu, press pound.

10517 There are no more messages. It’s played if it has played the all messages. 10518

(#).

10519 First message.

10520 To undelete the message, press zero

10521 Copy complete.

10522 Copy failure. F

10523

10524 All messages have been deleted. All leaving message are deleted. 10526

10527 10528

Deleting, please wait

Please input the new four digit password.

The password you entered is If this is correct, press one. To re-enter, press two.

message when it has played the first message.

message to the Saved folder.

mailbox well.

mailbox.

messages.

mailbox password.

It plays what the new input password is.

I

correct.

To return to the previous menu, press the pound (#).

10529

10531 To listen to your current greeting, press one.

10532 There is no greeting recorded It’s played if having no greeting message. 10533 Start recording after the tone. When

10534 The recording is complete. It’s played after finishing recording. 10547 The programming is complete. Finish setup. 10549 Deletion complete It reports the l

10550 Deletion failed It fails to delete the leaving message. 10580 I’m sorry. The mailbox number that you entered is busy.

10601

10731 AM ante meridiem 10732 PM post meridiem 10733 Oh

10898 (For Chinese Only) 10899 (For Chinese Only)

19001 Input the system administrator password

19010

19011 To change the greeting mode, press zero.

19012

Your password has been changed.

To record a new greeting, press two. To delete the current greeting, press three. To exit and return to the previous menu, press pound (#).

pound (#).

finished. (#)

entries are zero through nine

To record the English greeting, press one. To record the Chinese greeting, press two . To exit and return to the previous menu, press pound (#).

hours, press one. To record the system greeting used after hours, press two.

successfully.

It’s for recording a user’s temporally greeting.

message.

successfully.

The mailbox is in use

voice files.

2:02 a.m. = 2:02 )

password.

It’s for Management menu.

will be recorded.

.

press three. To record the holiday greeting, press four. To record the temporary greeting, press five. To exit and return to the previous menu, press pound (#).

IG7600 Administration Manual

tered is not installed on

If setting “Two Languages”, it’s played before

19013 To listen to the recording, press 1.

It’s for recording voice files. To rerecord it, press 2. To exit and return to the previous menu, press pound (#).

19015 There are no recordings. The voice message is not yet recorded. 19020 To use the day greeting, press one.

Used to select the greeting message To use the holiday greeting, press two. To use the temporary greeting, press three.

19073 The extension number that you en

It plays if entering a wrong extension number. this system

19200 Please input the five digit file number.

It’s for entering voice file name. To exit and return to the previous menu, press pound (#).

19201 The voice file code you entered is It’s to play what voice file name is entered.

91000

To select English, press one. To select Chinese, press two.

Welcome message.

91100 (Beep Tone) It’s played before recording any message.

pcmud

Dial Tone - PCMU

ial pcmad

Dial Tone - PCMA

ial g726di

Dial Tone - G726

al g729di

Dial Tone - G729

al pcmur

Ringback Tone - PCMU

b pcmar

Ringback Tone - PCMA

b g726r

Ringback Tone - G726

b g729r

Ringback Tone - G729

b mohpc

Music On Hold - PCMU

mu mohpc

Music On Hold - PCMA

ma mohg7

Music On Hold - G726

26 mohg7

Music On Hold - G729

29

10870 0 zero 10871 1 one 10872 2 two 10873 3 three

10874 4 four 10875 5 five 10876 6 six 10877 7 seven

10878 8 eight 10879 9 nine 10880 10 ten

10882 12 twelve 10883 13 thirteen 10884 14 fourteen 10885 15 fifteen

10886 16 sixteen 10887 17 seventeen 10888 18 eighteen 10889 19 nineteen

10890 20 twenty 10891 30 thirty 10892 40 forty 10893 50 fifty

10894 60 sixty 10895 70 seventy 10896 80 eighty 10897 90 ninety

10700 first 10701 second 10702 third 10703 fourth

10704 fifth 10705 sixth 10706 seventh 10707 eighth

10708 ninth 10709 tenth 10710 eleventh 10711 twelfth

10881 11 eleven

IG7600 Administration Manual

10712 thirteenth 10713 fourteenth 10714 fifteenth 10715 sixteenth

10716 seventeenth 10717 eighteenth 10718 nineteenth 10719 twentieth

10720 21th 10721 22th 10722 23th 10723 24th

10724 25th 10725 26th 10726 27th 10727 28th

10728 29th 10729 30th 10730 31th

10760 January 10761 February

10764 May 10765 June 10766 July 10767 August

10768 September 10769 October 10770 November 10771 December

10762 March 10763 April

Appendix 3.2.2 File Storage

The all voice files serviced for Auto Attendant and Voice Mail are saved in /var/usb/disk1/vm/vox folder. Some sub-folders are created under the vox folder. It’s a backup, and will be used when changing the codec of the voice files.

vox/pcmu: voice prompts with PCMU codec. vox/pcma: voice prompts with PCMA codec vox/G729: voice prompts with G729 codec vox/General: Dial Tone files (pcmudial, pcmadial, g729dial),

Ringback Tone files (pcmurb, pcmarb, g729rb), and Music-on-Hold files (mohpcmu, mohpcma, mohg729).

When changing “VAA Codec” settings, the files in the specified folder and vox/General folder will be copied into /vox to be serviced in the application.

IG7600 Administration Manual

Appendix 3.3 Flowchart

Appendix 3.3.1 Automated Attendant

1

10001

Hello, please dial the

extension number directly or

press zero for the operator

1A

Press

Press 0

1A

10106

The number is

incorrect, please

dial again.

No

Error Times=Max

Language 1 only

1

*

#

Try Time

Prompt Language

Both

91000

For Language one, press one

For Language two, press two

Listening

message ?

No

Make an outside call?

No

Dial by name

In Extension number

and Virtual number

No

Operators

Range?

code

No

2

?

No

Yes

Language 2 only

2

Yes

3

Yes

11

Yes

12

20001

Hello, please dial the

extension number

directly or press zero

for the operator

Find out operator

number

Transfer to

operator

Hang up

End

1B

Forward to

Operator

10102

The number is incorrect,

your call will be transfer to

the operator

Find out

operator

number

Transfer to

operator

Hang up

,

End

Yes

Action When Max

Error Reached

Disconnect

10306

Thanks for your using,

good bye.

End

,

IG7600 Administration Manual

Appendix 3.3.1.1 Make an Outside Call

11

No

Input

number?

Yes

10502

Sorry, no such a mailbox number,

please try again

No

Error Times=3

Yes

10104+10306

Please check your number

and dial again. Thanks for

your using, good bye.

Hang up

End

Not exist

10501

Please input mailbox

number

10504

Please input your

password

Is password

correct?

10051

Please dial the phone

number, at the end,

press pound key (#)

Transfer to destination

Exist

No

Yes

10506+10306

The password is

incorrect, please check it

and try later. Thanks for

your using, good bye.

Error Times=Max

Try Time

No

10505

The password

is incorrect,

please try

again

Hang up

End

Hang up

End

IG7600 Administration Manual

Appendix 3.3.2 Subscriber Voicemail Flowchart

2

Yes

1B

Error Times=Max

Try Time

No

19073+10210

The extension number that you

entered is not installed in this system.

To dial another number, press zero for

the operator

1A

10205+10207+10210

The extension line is busy, to wait for a

retry, please press the star key (*)

To leave a message, press the pound

key (#)

To dial another number, press zero for

the operator

#

*

Transfer to

original ext

2

Yes

2B

2 A

.

Original Ext?

Setting Busy

Forward

No

Zero

1A

Busy

No

Yes

Call

No

Extension is

existed

Yes

10201

Your call is in transferring,

Please wait

10221+10207

Sorry, the number you dialed is not

Setting reject of

dial in

No

Yes

2A

2B

Setting direct call

message directly

Yes

Setting no answer

Extension busy

No

forward

No

Setting leaving

No

Transfer to

extension

No Answer

Original Ext?

Yes

call forward

No

Yes

No

available, please dial another number,

or press zero for the operator

To leave a message, press the pound

key (#)

Yes

2B

Transfer to destination

extension

Answer

Or

Dial Times=Max Try

Time

Hang up

End

Zero or another

number

1A

#

2 A

10205+10207+10210

The extension line is busy, to wait for a

retry, please press the star key (*). To leave a message, press the pound key (#). To dial another number, press zero

for the operator.

*

Transfer to

original ext.

2

10206+10207+10210 The number you dialed is not available, to wait for a retry, please press the star

key (*). To leave a message, press the

pound key (#). To dial another number,

press zero for the operator.

#

2A

Zero or another

number

1A

IG7600 Administration Manual

Appendix 3.3.2.1 Leaving messages

2A

P la y in g pe rso n a l

P lay in g th e

re co rd in g

g ree ti n g

Y e s

Y o u r m e s sa g e h a s b e e n rec o rde d

2

T o liste n ing t o yo u r r e c o r d , p r e s s tw o

T o re c ord y ou r m e s s a g e a g a i n , p r e s s th ree

T o ca n c e l y o ur r e c o r d in g, pre ss fo ur

H a s th e p e r s o n a l

g re etin g b e e n

re co rd e d ?

N o

D is a b le le a v e

m e ss a g e ?

N o

1 0 3 0 1

P le a s e le a ve yo u r m essa g e

a ft e r t h e b e e p , w he n fin is h ,

p ress t h e p o u n d (# )

If i t is an urg en t m essa g e ,

p res s t h e sta r ( *)

S a v e m e s sa g e w i th

d a ta a nd e x tens io n

1 0 3 0 2

10 3 0 3

T o c o n firm re c o rdin g, p res s o ne

W he n fin is hin g, p res s fo u r

Y e s

1

3

1

Y o u r m es sa g e ha s b ee n s a v e d

T h a n k s f o r y ou r u sin g

1 0 3 0 4

1 0 3 0 6

g o o d b y e

H a n g u p

E n d

M es s a g e w ill b e re c o rde d of c a lle r d rop s

th e ca ll i m m e d iate l y a fte r le a v ing m essag e

D e l e te vo ic e file o f

te m porary a rea

4 o r #

IG7600 Administration Manual

Appendix 3.3.3 Mailbox Administer Flowchart

3

No

Input

number?

Yes

10502

Sorry, no such a mailbox number,

please try again

3B

To leave a message to other extensions, press six.

No

Error Times=3

Yes

10104+10306

Please check your

number and dial again.

Thanks for your using,

good bye.

Hang up

End

To listen to the message, press one.

To delete all messages, press two.

To record your personal greeting, press three.

To change the password, press four.

To record your name, press five.

Not exist

10507

10501

please input

mailbox number

Exist

Extension voice

mail enable or

disable?

Enable

10504

Please Input your

password

Is password

correct?

Yes

Disable

No

10506+10306

The password is

incorrect, please

check it and try later. Thanks for your using, good

The mailbox has not enabled, please dial

another number

Error Times=3

Yes No

bye.

Hang up

10503

10505

The password

is incorrect,

please try

again.

User input

1

31

Listening message

2

32

Delete all messages

3

33

Record personal greeting

4

34

Change password

End

5

35

Record your name

6

36

Broadcast message

*

4

Administrator’s Voicemail

IG7600 Administration Manual

Appendix 3.3.3.1 Listening message

31

10510

You have

no

mes sages

1

Point to

nex t

message

No

Playing all voice mes sag es and

the rec ord ing time in tur ns.

Pre ss o ne to liste n the playing mes sag e a gain

Pre ss two to liste n th e n ext message

Pre ss three to de lete this m ess age

Pre ss four to tran sfe r this m ess age to oth er m ailbox

Pre ss f ive to listen th e p revious me ssa ge

Press p oun d (#) to re tur n to the pr evio us menu

1

2

10518

To confirm the de letion,

press s tar (*)

105 49

Deletio n comp leted

Yes

More m essages ?

This is the las t message

105 17

Leaving

messages ?

Yes

105 11 + 10 512

You have ? messages

3

Please input

mailbox nu mber

Transfe r this

You message has been tran sfe rred succe ssfu lly

No

4

105 01

message

105 21

#

This is the first m ess age

5

Have p revious

message?

No

10519

Point to previous message

Yes

3B

IG7600 Administration Manual

Appendix 3.3.3.2 Delete all Messages

IG7600 Administration Manual

Appendix 3.3.3.3 Recording Personal Greeting

To listen to yo ur g reeting, pre ss one

To record new greeting, press two

To d elete the current greeting , press three

Whe n finish, press the pound (#)

33

10531

User input

10532

You have no

gree ting recorded

1 2

Is pe rsonal

gree ting

recorded?

YesNo

Playing Greeting

10533

Please re cord gre eting

after the bee p. W hen

finish, press the pound (#)

Recordin

g

10534

Your rec ording is finished

3

Delete m essage

10549

Deletion complete d

#

3B

IG7600 Administration Manual

Appendix 3.3.3.4 Changing Mailbox Password

34

Please input new four digits

The n ew password you entered is xxxx

2

To confirm the new input, press one To reenter , pre ss tw o To cancel and re turn to the previous menu, pre ss the pound (#)

10526

number password

10527 +10528

10529

Your password has

been changed

3B

#

1

IG7600 Administration Manual

Appendix 3.3.3.5 Record your name

Please record your name

after the beep. When finish,

Your recording is finished

35

10233

press the #.

Recording

10534

3B

IG7600 Administration Manual

Appendix 3.3.3.6 Leave a Message to Other Extension(s)

IG7600 Administration Manual

Appendix 3.3.4 System Administrator’s Voicemail Flowchart

4

10505

The password is

incorrect, please

try again

Yes

10506

The password is

incorrect, please

check it and try

later

Hang up

End

Error Times=3

No

To record the first language greeting, press one

To record the second language greeting, press Two

Delete a Virtual mailbox or delete the messages of

0

19001

Please input the

administrator password

No

Is password

correct?

Yes

4A

19011

To change the greeting mode, press 0

Add a Virtual mailbox, press 3.

a phone extension’s mailbox, press 4. Change mailbox’s password, press 5.

When finish, press the pound (#)

User input

1,2

3

4

Option*is for internal use only.

Hence not be playback to user to avoid any change to recording

5

*

, it will

#

40

41 4A

Change the greeting mode

42

43

Add a Virtual mailbox

Delete a Virtual mailbox

44

s password

’

Change mailbox

Recording greeting for various languages

45

Recording process voice files

IG7600 Administration Manual

Appendix 3.3.4.1 Change the Greeting Mode

Note: At Temporary Greeting mode, it plays Temporary Greeting message. If the file is non-existed, it

follows Working mode to play the Greeting messages.

IG7600 Administration Manual

Appendix 3.3.4.2 Recording Various Greeting

41

19010

Please select the AA

Menu number

User input (0~9)

19012

To record the greeting for regular office hours, press one

To record the greeting for out of office hours, press two

To record the greeting for lunch time break, press three

To record the greeting for holidays, press four

To record the temporary greeting, press five

When finish, press the pound (#)

Input incorrect

#

User input4A

others

1,2,3, 4,5

19013

#

Yes No

To listen to current greeting press one

To record the greeting, press two

When finished, press the pound (#)

1

Isthere

2

voice file?

Playback voice

file

19015

There are no

recordings

Please begin to record

finish, press the pound

10601

after the beep, when

10305

End of messages

IG7600 Administration Manual

Appendix 3.3.4.6 Recording Process Voice Files

4 5

2 or #

T o c a n c e l a nd retu rn t o th e p re v io us m en u,

vo ic e file ?

Y e s

P la y in g v o ice

fi le

1 0 3 05

E nd o f m e s s a g e s

P lea se in pu t f iv e d ig its

n u m ber v o ice c od e.

T o ca n c e l t h e in p ut , p lea s e

p ress t h e p o u n d (# )

T h e voic e cod e th at y ou en te re d is x xxxx

T o c o n fir m th e n e w inp u t, p re ss o n e .

T o re en te r, p res s t w o.

T o re co rd t h e g re et in g,

1

W he n fin ish ed , p re s s

Is th er e

T h e r e are n o

1 9 2 00

Is‘#’?

N o

1 9 2 0 1+ 10 52 8

p ress t h e p o u n d (# )

1

1 9 0 13

T o liste n to c u rre nt g ree ti n g p ress o ne

p ress t w o

th e p o u nd (# )

N o

1 9 0 1 5

re co rd ing s

Y e s

#

2

4 A

1 0 6 01

P lea s e b eg in t o re co rd

a ft e r t h e b e e p , w h e n

fi n is h, p re s s th e p o u n d

IG7600 Administration Manual

Appendix 4: APS

APS is the remote Management for IG7600. The APS system consists of 2 components: APS and PTC.

APS is a Windows application that allows you to manage the system (Firmware and configuration update for IG7600 and firmware update for IP phones registered to the IG7600).

PTC is a client software that is embedded in the IG7600.

Appendix 4.1 Install APS on Windows

APS is a program that can be executed on MS Windows.

Typically you can get a tarball of APS, like APS-V0.6.9.rar, from your supplier.

When you get it, please unzip it on your PC, then you can get a directory named “Release”, then please run the Setup.Exe file which makes an executable binary file “APS” installed on your PC.

After APS is installed on your PC, you can use it to upgrade the firmware or configuration of IG7600 or IPPhones, and you can also reset all IP Phones to defalt with it.

If you execute the APS program, you can see the main window of APS is as following:

Appendix 4.2 Managing IG7600 Firmware

Press Firmware Manager -> IG7600 Firmware Manager, a new window will be popped up.

IG7600 Administration Manual

a. Press Open button to select available firmware of IG7600 on your PC.

b. Press Upload button to load available firmware to APS. After the loading

is finished, you can see the following window:

IG7600 Administration Manual

Appendix 4.3 Show all IG7600 managed

Press Refresh button on the main window as following:

All available IG7600 managed will be shown as following:

If you click on any one of them, all IP Phones that registered on it will be shown as following:

IG7600 Administration Manual

a. If you press this new window, the window will be closed.

b.

If choose one searching type in down list, and put searching keys on text

box, then press search button, the devices which meet the keys will be displayed.

IG7600 Administration Manual

Appendix 4.4 Upgrading IG7600 Firmware

Select the IG7600 that you want to upgrade.

Press Action->IG7600 Firmware Update, then you can choose the firmware to upgrade to this IG7600.

After you press Update button, the upgrading procedure begins, and the status of IG7600 will become “waiting” or “loading” before the upgrading procedure finishes.

IG7600 Administration Manual

Appendix 4.5 IG7600 Configure File Update

Press Action->IG7600 Configure File Update.

You can upgrade more than one IG7600 at one time.

IG7600 Administration Manual

Appendix 4.6 Managing IP Phone Firmware

Press Firmware Manage->IPPhone Firmware Manager

Press Open button to choose available IP Phone firmwares on PC and press Upload button to load it to APS.

IG7600 Administration Manual

Appendix 4.7 Upgrading IP Phone Firmware

Choose one IP Phone Firmware file and press Update button to load it to IG7600.

After the IP Phone firmware is uploaded to IG7600, all IP Phones with that model that register to this IG7600 will be upgraded with this firmware within 30 minutes (IG7600 will notify every IP Phone after a delay with a random time between 0 to 30 minutes).

IG7600 Administration Manual

Appendix 4.8 Reset IP Phone to Default

Press Action->Reset IPPhone to Default.

Then all IP Phones that register to this IG7600 will be reset to default.

IG7600 Administration Manual

Appendix 4.9 Configuration Manager

Press Get Cfg File button on the main window, then the configuration file on the specific IG7600 is downloaded to your PC.

Press Configuration Manage button, then you can edit this configuration file.

After you modify the configuration and save it, you can send it back to this IG7600, then this IG7600 will use this file as its configuration file and reboot itself to let it take effect.

IG7600 Administration Manual

Appendix 4.10 Show Update Log

Press Tools->Log

A window showing all the log for operations will display.

Appendix 4.11 About

Show APS version info here.

IG7600 Administration Manual

Tecom Co IG7600 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual