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IG6600
User Manual
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Tecom Co IG6600 User Manual

IG6600 Administration Manual
IG6600
Administration Manual
Copyright © 2010 TECOM Co., Ltd.
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All Rights Reserved.
IG6600 Administration Manual
Environment
The equipment you have purchased must not be disposed of with household waste. You should return these to your distributor if they are to replace or dispose of them in an approved recycling centre.
FCC Statement
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions in this manual, may cause interference to radio communications. This equipment has been tested and found to comply with the limits for a Class B computing device pursuant to Subpart J of Part 15 of FCC rules, which are designed to provide reasonable protection against radio interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user, at is own expense, will be required to take whatever measures are necessary to correct the interface.
Important Notice :
1. The changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
2. To comply with the FCC RF exposure compliance requirements, no change to the antenna or the device is permitted. Any change to the antenna or the device could
result in the device exceeding the RF exposure requirements and void user’s
authority to operate the device.
CE Declaration of Conformity
This equipment complies with the requirements relating to electromagnetic compatibility, EN55022 class B for ITE and EN 50082-1. This meets the essential protection requirements of the European Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility.
Copyright Notice
All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in retrieval system or translated in to any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of Company. Company reserves the right to revise the publication and make changes from time to time in the contents hereof without obligation of this company to notify person of such revision or changes. The material contained herein is supplied without representation or warranty of any kind. The Company therefore assumes no responsibility and shall have no liability of any kind arising from the supply or use of this document or the material contained herein.
Trademarks
Windows 98/NT/2000/XP/7™ and Internet Explorer™ are registered trademarks of
Microsoft Corporation. All other companies, brands and product names are trademarks or registered trademarks of their respective owners.
ISO-9001ISO-9001
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IG6600 Administration Manual
WARNING!
1. Read these installation instructions carefully before connecting the equipment to its
power adapter.
2. To reduce the risk of electric shock, do not remove the cover from the equipment or
attempt to dismantle it. Opening or removing covers may expose you to dangerous voltage levels. Equally, incorrect reassembly could cause electric shock on re-use of the appliance.
3. Do not expose the equipment to fire, direct sunlight or excessive heat.
4. Do not expose the equipment to rain or moisture and do not allow it to come into
contact with water.
5. Do not install the equipment in an environment likely to present a Threat of Impact.
6. You may clean the equipement using a fine damp cloth. Never use solvents (such as
trichloroethylene or acetone), which may damage the equipement’s plastic surface.
Never spray the equipment with any cleaning product whatsoever.
7. The equipment is designed to work in temperatures from 0
8. The equipment must be installed at least 1 meter from radio frequency equipment,
such as TVs, radios, hi-fi or video equipments (which radiate electromagnetic fields).
9. Do not connect the LAN/WAN port to any network other than an Ethernet network.
10.Do not attempt to upgrade your equipment in an unstable power environment. This
could cause unexpected damages.
11.Do not work on the system during lightning storms. Please disconnect all cables.
12.Children don't recognize the risks of electrical appliances. Therefore use or keep the
equipment only under supervision of adults or out of the reach from children.
13.No repair can by performed by the end user, if you experience trouble with this
equipment, for repair or warranty information, please contact your supplier.
!
o
C to 45oC(32oF to 104oF).
Electrical Powering:
The IG6600 can be powered with correct power adaptor, the power adaptor must be 12V/1.5A. Any damage caused to the IG6600 as a result of using unsupported power
adaptors will not be covered by the manufacturer’s warranty.
Product Disposal Warning:
Ultimate disposal of this product, accessories, packing, especially the batteries should be handled carefully for recycle and nature protection in accordance with national laws and regulations.
IMPORTANT NOTE: To comply with the FCC RF exposure compliance requirements, the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. No change to the antenna or the device is permitted. Any change to the antenna or the device could result in the device exceeding the RF exposure requirements and void user’s authority to operate the device.
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IG6600 Administration Manual
Table Of Contents
1. Introduction .......................................................................................................................................................7
2. Getting to Know the IG6600 ...........................................................................................................................9
2.1 Front Panel ...................................................................................................................................................9
2.2 Rear Panel...................................................................................................................................................10
3. IG6600 Voice General Features ..................................................................................................................11
3.1. Access Control for Web Page........................................................................................................11
3.2. Answering Position .......................................................................................................................11
3.3. Auto Attendant & Voice Mail........................................................................................................11
3.4. Auto Provisioning .........................................................................................................................12
3.5. Basic Call ......................................................................................................................................12
3.6. Call Abandon.................................................................................................................................12
3.7. Call Operator (Call Attendant) ......................................................................................................13
3.8. Call Pickup –Group ......................................................................................................................13
3.9. Call Restriction..............................................................................................................................13
3.10. Call Routing ..................................................................................................................................14
3.11. Caller ID Detection/Generation ....................................................................................................14
3.12. Class Of Service (COS).................................................................................................................14
3.13. Daylight Saving Time ...................................................................................................................14
3.14. Default Set.....................................................................................................................................14
3.15. Direct In Dialing (DID).................................................................................................................15
3.16. Direct Inward System Access (DISA)...........................................................................................15
3.17. Emergency Call.............................................................................................................................15
3.18. Extension Password ......................................................................................................................15
3.19. Fax/Modem ...................................................................................................................................15
3.20. Flash –Analog Port (SLT) Flash Recognition...............................................................................15
3.21. Gateway to Gateway (IGW Group)...............................................................................................15
3.22. ICD Group (Hunt Group) ..............................................................................................................16
3.23. IP Trunk.........................................................................................................................................16
3.24. Message Waiting Indication (MWI)..............................................................................................16
3.25. Music on Hold...............................................................................................................................16
3.26. Numbering Plan ............................................................................................................................17
3.27. Pause Insertion ..............................................................................................................................17
3.28. PSTN Backup................................................................................................................................17
3.29. Registration Server ........................................................................................................................17
3.30. Service Mode ................................................................................................................................17
3.31. Station Message Detailed Recording (SMDR)..............................................................................18
3.32. System Speed Dial ........................................................................................................................18
3.33. System Time & Date .....................................................................................................................18
3.34. Trunk Group..................................................................................................................................18
3.35. Wizard Setup .................................................................................................................................18
4. IG6600 Voice Extension Features ..............................................................................................................20
4.1. Agent Log On/Off – ICD Group ...................................................................................................21
4.2. Alphanumeric Display...................................................................................................................21
4.3. Automatic Callback Busy..............................................................................................................21
4.4. Auto Hold......................................................................................................................................21
4.5. Call Fork........................................................................................................................................21
4.6. Call Forward..................................................................................................................................22
4.7. Call Hold.......................................................................................................................................22
4.8. Call Log.........................................................................................................................................22
4.9. Call Park / Call Park Answer.........................................................................................................23
4.10. Call Pickup – Individual................................................................................................................23
4.11. Call Waiting...................................................................................................................................23
4.12. Caller Blocking .............................................................................................................................23
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IG6600 Administration Manual
4.13. CO Flash........................................................................................................................................23
4.14. Conference – 3 Way ......................................................................................................................23
4.15. COS Following..............................................................................................................................23
4.16. Default Setting ..............................................................................................................................23
4.17. Distinctive Ringing .......................................................................................................................24
4.18. Do Not Disturb (DND)..................................................................................................................24
4.19. DSS/EDM .....................................................................................................................................24
4.20. Feature Key Programming ............................................................................................................24
4.21. Feature Button Reset .....................................................................................................................24
4.22. Hold Reminder ..............................................................................................................................24
4.23. LCD & Interactive Buttons ...........................................................................................................24
4.24. Multi-Line Appearance .................................................................................................................25
4.25. Mute ..............................................................................................................................................25
4.26. On Hook Dialing...........................................................................................................................25
4.27. Paging (All/Group)........................................................................................................................25
4.28. Paging Allow/Deny .......................................................................................................................25
4.29. Phone Book...................................................................................................................................25
4.30. Phone Lock/Unlock.......................................................................................................................26
4.31. Plug & Play ...................................................................................................................................26
4.32. Reminder Tone ..............................................................................................................................26
4.33. Service Mode Switching ...............................................................................................................26
4.34. Transfer .........................................................................................................................................26
4.35. Trunk Ring Type............................................................................................................................26
4.36. Volume Control .............................................................................................................................27
4.37. Web Management..........................................................................................................................27
5. Quick Installation............................................................................................................................................28
5.1 Connecting the IG6600...............................................................................................................................28
5.2 Wizard Setup ..............................................................................................................................................28
5.2.1 WAN Setting....................................................................................................................................28
5.2.2 LAN Setting.....................................................................................................................................30
5.2.3 Wireless Basic..................................................................................................................................31
5.2.4 Internet Time....................................................................................................................................31
5.2.5 Numbering Plan...............................................................................................................................32
5.2.6 IP Trunk ...........................................................................................................................................33
5.2.7 Call Routing Table...........................................................................................................................34
5.2.8 Wizard Setup Finished.....................................................................................................................34
6. Configuration....................................................................................................................................................36
6.1 Setup...........................................................................................................................................................36
6.2 Establish The Connection ...........................................................................................................................36
6.3 Device Info.................................................................................................................................................38
6.3.1 Summary..........................................................................................................................................38
6.3.2 Statistics...........................................................................................................................................38
6.3.2.1 LAN..............................................................................................................................................38
6.3.2.1 WAN.............................................................................................................................................38
6.3.3 Route................................................................................................................................................39
6.3.4 ARP..................................................................................................................................................39
6.3.5 DHCP ..............................................................................................................................................40
6.4 Advanced ....................................................................................................................................................41
6.4.1 WAN................................................................................................................................................41
6.4.2 LAN.................................................................................................................................................43
6.4.3 NAT .................................................................................................................................................43
6.4.4 Security............................................................................................................................................46
6.4.5 Parental Control ...............................................................................................................................48
6.4.6 Quality of Service............................................................................................................................50
6.4.6.1 DSCP Marking..............................................................................................................................50
6.4.6.2 Bandwidth Control .......................................................................................................................50
6.4.7 Routing ............................................................................................................................................51
6.4.8 Dynamic DNS..................................................................................................................................52
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6.4.9 Upnp ................................................................................................................................................53
6.4.10 File Server......................................................................................................................................54
6.4.11 Print Server ....................................................................................................................................57
6.5 Wireless ......................................................................................................................................................61
6.5.1 Basic ................................................................................................................................................61
6.5.2 Security............................................................................................................................................63
6.5.3 MAC Filter ......................................................................................................................................66
6.5.4 Wireless Bridge................................................................................................................................66
6.5.5 Advanced .........................................................................................................................................67
6.5.6 Station Info ......................................................................................................................................70
6.5.7 Power Saving...................................................................................................................................70
6.6 Mobile Network..........................................................................................................................................71
6.6.1 3G Device........................................................................................................................................71
6.6.2 3G Credential Settings.....................................................................................................................71
6.6.3 3G Connection Setting.....................................................................................................................72
6.6.4 3G configuration..............................................................................................................................72
6.7 Voice...........................................................................................................................................................74
6.7.1 Phone...............................................................................................................................................74
6.7.2 Trunk................................................................................................................................................77
6.7.3 System .............................................................................................................................................85
6.7.4 Voice Mail........................................................................................................................................94
6.7.5 Registered Phone.............................................................................................................................99
6.8 Management .............................................................................................................................................100
6.8.1 Settings ..........................................................................................................................................100
6.8.2 System Log....................................................................................................................................102
6.8.3 TR-069 Client ................................................................................................................................103
6.8.4 Time Setting...................................................................................................................................103
6.8.5 Access Control ...............................................................................................................................105
6.8.6 PTC................................................................................................................................................107
6.8.7 Update Software ............................................................................................................................107
6.8.8 Reboot............................................................................................................................................108
6.9 Diagnostics ...............................................................................................................................................109
6.9 Logout ......................................................................................................................................................110
Appendix 1: Product Summary.......................................................................................................................... 111
Appendix 2: Feature Access Codes..................................................................................................................114
Appendix 3: Auto Attendant and Voicemail System ........................................................................................118
Appendix 3.1 System Voice Prompts .............................................................................................................118
Appendix 3.1.1 Preset Voice Prompts ....................................................................................................118
Appendix 3.1.2 Voice Prompts Recording..............................................................................................121
Appendix 3.2 Flowchart .................................................................................................................................122
Appendix 3.2.1 Automated Attendant ....................................................................................................122
Appendix 3.2.2 Subscriber Voicemail Flowchart ...................................................................................124
Appendix 3.2.3 Mailbox Administer Flowchart .....................................................................................126
Appendix 3.2.4 System Administrator’s Voicemail Flowchart...............................................................131
Appendix 4: PTS/PTC .........................................................................................................................................134
Install PTS ......................................................................................................................................................134
Update IG6600 Firmware ...............................................................................................................................134
Update IG6600 Configuration File.................................................................................................................135
Receive IG6600 Configuration File ...............................................................................................................136
Show Update Log...........................................................................................................................................138
Set Working Time ...........................................................................................................................................139
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IG6600 Administration Manual
1. Introduction
The Tecom IG6600 is an all-in-one solution which has rich feature set of IP PBX telephone systems and IP networking systems. It has business essential PBX features such as an auto-attendant, voice mail, multi-line appearances, three way call conferencing, intercom, music on hold, call-forwarding and much more. The IG6600 system opens up access to the benefits of VoIP, including low cost long distance service, and one network for both voice and data.
The IG6600 is so easy to configure that a fully working system can be set up in minutes. Plug and Play feature allows new telephones to be automatically detected and registered when they are connected. The IG6600 is so easy to be managed and configured by its integrated web server.
The IG6600 system can work with any SIP based IP Phone. However, it is the best to
work with Tecom’s IP Phones IP2032, IP2061 and IP2062 to take advantages of powerful
business features such as plug & play, all paging/group paging, multi line appearances,
etc….The IG6600 has a FXS port to support traditional analog devices such as telephone,
answering machine, FAX machine.
It must not be an ordinary Integrated Access Device (IAD) solution, nor a mere ATA solution, but with elaborated and popular Voice-centric features, so as to be able to penetrate conventional Voice-centric market
Interfaces
WAN Interface: 10BASE-T/100BASE-TX/1000BASE-T Gigabit Ethernet port CO Interface: 6 FXO (Loop Start, for PSTN) Analog Device Interface: 1 FXS (For Analog Telephone or FAX) LAN Interface: 1 Ethernet (10BASE-T/100BASE-TX) Built-in 802.11b/g/n WiFi access point
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IG6600 Administration Manual
USB Interface : Connects to your USB storage devices, USB printer or 3G
dongle.
Terminals
1 Analog Terminal (Analog Telephone or FAX) 24 IP Stations (Wired or WiFi IP-Phone)
Basically, the Administration is required to do the following things:
(1) To understand the architecture, resources, and devices of whole environment
which will be involved with the VoIP communications.
(2) To build a common setting file for most users.
(3) To configure each phone and install them into the network.
(4) To configure each interfaces and install them into IG6600.
(5) And to solve the problems that users encounter during operation.
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IG6600 Administration Manual
2. Getting to Know the IG6600
2.1 Front Panel
The front panel contains several LEDs that indicate the status of the IG6600.
Figure 2-1. Front Panel of IG6600
LED Name Color Status Description
POWER Red/Blue
LAN Blue
WAN Red/Blue
Red On Firmware updating
Blue Flashing System booting up
Blue On System initialized and running
Off Power off
On Wireless LAN is activeWIRELESS Blue
Off Wireless LAN is idle
Off PSTN Line is idleLINE (1-6) Blue
On PSTN Line is active
Off Phone is idleTEL Blue
On Phone is active
On LAN is connected
Off LAN is not connected
Flashing LAN activity present (traffic in either
direction)
Blue On WAN is connected and IP is obtained
Red On WAN is not conneced or no IP assigned
Flashing WAN activity present (traffic in either
direction)
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IG6600 Administration Manual
2.2 Rear Panel
The rear panel contains the ports for the IG6600's data and power connections.
Figure 2-2. Rear Panel of IG6600
Label Function
WAN RJ-45 connector: Connects the device to your cable modem, or to your
ADSL Modem. It’s to connect to the remote network.
LAN RJ-45 connector: Connects the device to your PC's Ethernet port, or to the
uplink port on your LAN's hub. Line (1-6) RJ-11 connector: Connects the device to your PSTN lines. TEL RJ-11 connector: Connects the device to your analog phone. USB Connects to your USB storage devices, USB printer or 3G dongle Power Connects to the supplied power converter cable.
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3. IG6600 Voice General Features
3.1. Access Control for Web Page
The Access Control settings allow the System Administrator to configure the Web Port, Service Control List, IP Address Access Control mode and password for Administrator, Supporter and User.
IG6600 also provide an external user access to the internal IP phone’s Web page. The
Registered Phone page will list all registered phones with their IP links. Clicking a
specific link will open that specific IP phone’s Web page.
IG6600 provides three Access mode for Web Page
- Administrator mode: unrestricted access and program
- Support Mode: allow an ISP technician to maintain and run diagnostics
- User Mode: view some configuration settings and statistics.
3.2. Answering Position
For incoming calls from the Public Switched Telephone Network (PSTN) (via analog CO or FXO ports), the IG6600 provides the flexibility to ring specific destinations. The IG6600 provides the ability to ring Auto Attendant. The IG6600 also provides the ability to simultaneously ring up to 24 extensions when programmed in a ICD Hunt Group, or the Operator in accordance with the system service mode (day or night). The user can also assign a line to ring directly to an extension. Incoming VoIP calls from a registered ITSP can be programmed and routed in the same manner as the analog CO (FXO) ports.
3.3. Auto Attendant & Voice Mail
The IG6600 Auto Attendant can greatly enhance business productivity by providing either a full-time automated attendant to handle all incoming system calls or part-time automated attendant to handle overflow traffic. The Voice Mail Module provides up to 16 hours recording time that are shared by all extensions. The system can handle four simultaneous calls with following functions.
• Auto Attendant Functions
The Auto Attendant provides an incoming caller with a customized welcome greeting and specific prompts that will describe the options available to the caller.
Play the welcome greeting messages depending on the system service
mode: Day, Night, Noon, and Holiday.
Route the call to the appropriate destination (extension or UCD group) with
the dialing digits.
Leave a message to a particular mailbox.Make an outside call via another trunkline (PSTN or SIP-Trunk).
• Voice Mail Functions
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Delete, save, or skip messages.Forward messages to other mailboxes.Envelop information indicating the time and date of the message received;
sender information will also be included in the email notification.
Change personal greeting and password.Expert mode support (playback controls when reviewing messages).Send a notification via email when a new message is left.Send voice message as the attachment of the email in WAV format.The maximum recording length for each call is 1800 seconds.
When 90% of the VM size is used, it shows “Message Full” on the all
IP20xx’s LCD.
For each extension, the maximum number of Voice Mail is 200.For each leaving message, it's saved 1 - 7 days or infinite
• Voice Messages
Provide two languages service for the all voice files.Provide G711-ulaw voice files.Administrators can record the all voice messages by themselves.Administrators can update, backup or delete the all voice messages from/to
the PC.
IG6600 Administration Manual
3.4. Auto Provisioning
WAN Management Protocol (TR-069) allows an Auto-Configuration Server (ACS) to perform auto-configuration, provision, collection, and diagnostics to this device. Firmware upgrade or vendor configuration file backup can be done remotely on ACS server. Select the desired values and click "Save Settings" to configure the TR-069 client
options. IG6600 also provides an Auto Provision Server (APS) to update IG6600 FW, Update / Retrieve IG6600 Configuration and the registered IP20xx FW
3.5. Basic Call
To make an intercom call, dial a Station number (IP Terminal, POTS) or a Voice Mail
number.
To make an outside call, dial a phone number. IG6600 chooses a line (PSTN line, IP
trunk, another IG6600) via Call Routing Table to dial out. If it includes “p” in the phone
number, and the call is dialed through PSTN Trunk, it will pause for a pre-configured
time.
To make an outside call, dial a PSTN, an IP Trunk or a Trunk Group number first. After
hearing dial tone, dial the phone number.
3.6. Call Abandon
For every PSTN call, IG6600 provides the facility to monitor the call status. If the remote
party hangs up, the ongoing call must be terminated.
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The PSTN line monitor is accomplished through monitoring the loop-break signal,
polarity reversal or busy tone. The value range of loop-break signal is:
0/100/200/…/1000 ms.
3.7. Call Operator (Call Attendant)
IG6600 supports one operator. Any extension can be designated as the operator
through system configuration.
One primary operator may be assigned in the system. The standard IP phone will serve
as the operator telephone. When assigned as operator, this extension supports general
system functions.
While the internal extension dials Operator Directory Number ("0" at default), or the
outside party dials "0" when Auto Attendant plays the welcome message, these calls will
be stored into Operator Queue. The Operator is First-In-First-Out to service these calls.
At the waiting time, the calling party will be on Music-On-Hold state.
A second (alternate) operator position may be designated for common sharing of
incoming operator calls during peak traffic period.
3.8. Call Pickup – Group
You may answer trunk calls at another extension using the function. The feature allows
you to easily access calls ringing via the single digit “*”.
3.9. Call Restriction
IG6600 provides sophisticated monitoring of digits dialed on PSTN/IP Trunks. If a digit or
range of digits dialed on a Trunk line is inconsistent with the dialing extension’s COS, the
call is denied. This calling COS criteria can be applied to local calls, long distance calls,
and specific numbers that are considered allowed in areas where other numbers may be
restricted.
In the call restriction table, it provides the following programming items:
•
From/To
The allowed intervals are made up of a From and To entry which establish a
numeric range. For example, an entry of “From 1700” , “To 1800” would include the following range of numbers as the leading: 1700, 1701, 1702, …1799, 1800.
Each From/To entry can be from 1 to 13 digits long and may contain any digit 0-9.
The “From” entry must be less than or equal to the “To” entry.Each From/To entry
can be from 1 to 13 digits long and may contain any digit 0-9, or X (X representing
any digit). The :From” entry must be less than or equal to the “To” entry.
•
Trunk Access
IG6600 checks the field only when a call matches the associated allowed
interval. If the field is set to “Y”, the entry is valid when the trunk is accessed previously. If the field is set to “N”, the trunk isn’t accessed previously. The trunk will be accessed through Call Routing Table. If he option is set to “YN”, the entry
is valid no matter the trunk is accessed or not previously.
•
COS
The COS setting is defined by the allowed intervals. “Y” allows an extension with
the COS or higher priority to dial the number(s) specified in that range.
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IG6600 Administration Manual
3.10. Call Routing
The Call Routing feature automatically routes outgoing calls using the most appropriate
route. The appropriate route is determined based on the number dialed. If necessary,
IG6600 can automatically modify the dialed number by deleting and inserting digits.
The call routing destination is a PSTN line, an IP line, a line group or another IG6600. It
allows you to configure each entry in the Call Routing Table which contains a routing
rule for outgoing calls:
- From/To setting defines the number range
- Min/Max defines the match length
- Del/Insert can change the target number
- Destination defines the outbound call interface trunk
3.11. Caller ID Detection/Generation
IG6600 provides the ability to detect the calling party identification provided by CO via
PSTN lines or by Uplink Server via IP trunks. This data when received by the telephone
carrier will be displayed on all ringing IP phones.
IG6600 also provide Caller ID Generation to the Caller ID equipped Single Line
Telephone.
3.12. Class Of Service (COS)
IG6600 provides 8 Classes of Service (COS) for assignment of outside line
dialing-privileges. Each extension may be assigned one Day-COS and one Night-COS.
The Extension COS is primarily used for restriction and control of long distance dialing.
COS 0 is the highest priority. COS 7 is the lowest one.
3.13. Daylight Saving Time
Daylight Saving Time (DST) feature supports auto adjustment for daylight saving time. It
allows you to configure the Daylight Saving Time (DST) which includes support for auto
adjustment of daylight saving time.
- Internet Time: it obeys the international standard rule.
- Manual DST Rule: it allows you to define your own Daylight Savings Time Rule.
3.14. Default Set
Clear all settings and return the IG6600 set to the factory condition.
When rebooting the IG6600 to the default, some settings for the registered Tecom IP
Phones (IP2032, IP2061 and IP2062) are reset to the default also.
-LineKeys
- Call Forward
- DND
- Page Deny
- Auto Answer
- Phone Lock
- Call Waiting
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3.15. Direct In Dialing (DID)
IG6600 provides a Direct In Dialing Table for IP Trunks. It will be able to offer its
individual phone number for each extension.
IG6600 provides 50 entries in the Direct In Dialing Table. Each entry includes
- DID Number
- Outgoing Call ID
- Extension Number
-DisplayName
3.16. Direct Inward System Access (DISA)
The feature allows you to remotely access IG6600 lines to make the outside calls. The
current PSTN/IP lines are all DISA lines. While ringing to Auto Attendant, the outside
callers have direct access to extensions, PSTN/IP lines, Call Routing and Trunk Groups.
The out-calling is secured by means of verified passwords against the assigned
extension number. The use is accomplished only when a valid extension number has
been entered and when the password entered matches that stored for the extension
number entered.
3.17. Emergency Call
IG6600 allows you configure five Emergency Call numbers and lines with which
Emergency Calls are sent out. Any user can make an Emergency Call regardless of its
Call Routing table, Call Restriction, and Phone Lock, when they dial a pre-configured
Emergency Call number. The numbers of Emergency Call must not collide with the
numbers in Numbering Plan.
It allows to program 5 emergency numbers. “911” is in it by default.
3.18. Extension Password
All extensions of the IG6600 system have an associated User Password. The Password
is applied to Voice Mail service, and some system feature settings (Phone Lock, COS
Following, DISA).
3.19. Fax/Modem
IG6600 supports FAX/modem tone detection and auto-fallback to G.711.
3.20. Flash – Analog Port (SLT) Flash Recognition
Flash is the momentary operation of the hook-switch at the analog device, which can be
deciphered by the IG6600 system in such a way that the previous call in progress is held,
or placed in a status of transfer awaiting further instructions from the user.
3.21. Gateway to Gateway (IGW Group)
A call may be placed from one IG6600 to another IG6600 via the Call Routing Table.
The call Routing Table allows the user to make a direct call to an extension in another
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IG6600 Administration Manual
IG6600 It also allows the user to share the PSTN or IP Trunks in another IG6600 to
make an outside call.
In an IGW Group, one Master IG6600 and at most 9 Slave IG6600s are available. Master IG6600 must have a public/static IP address. Master and all Slave IG6600 share one password for authentication. If the IP address of Master is set in a Slave IG6600, Slave IG6600 sends its IP address, name, and password to the Master. Master IG6600 verifies the received password and name. If the password is valid and the name is not duplicated, Master IG6600 sends the IGW list to all Slave IG6600s.
3.22. ICD Group (Hunt Group)
IG6600 supports 4 ICD Groups. Each ICD Group can have up to 25 members. There are
three kinds of ICD Group mode – All Ring, Linear, and Distributed. For All Ring mode,
incoming Trunk calls ring all member extensions simultaneously. For Linear mode,
incoming call is put into a queue and then distributed from the first extension. For
Distributed mode, it is the same as Linear but selection of an extension is uniformed.
If more than one call rings at the same time, the first agent to go off hook will be
connected to the call that has been ringing the longest.
For unanswered Trunk call, it will be forwarded to a Reroute destination. The Reroute
destination can be Auto Attendant or the first member’sVoiceMailbox.
The missed ICD Group calls are recorded in ICD Call Log. It records the last 100 missed
ICD Group calls.
3.23. IP Trunk
IG6600 can register up to 8 SIP Uplink Servers. The extensions may make a call to the
users of the Uplink Servers, or any user in the world through the Uplink Servers.
• SIP messages, including INVITE, re-INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, INFO, REFER, SUSCRIBE/NOTIFY and REPLACE messages
• SIP Proxy, SIP Outbound Proxy, Registrar, and Outbound Registrar
• Auto Registration when Power-on or period
• Session Timer support
• Support IP address, domain name, user name, display name for SIP URL.
3.24. Message Waiting Indication (MWI)
It’s a Voice Mail feature. When somebody leaves messages, the router will inform the phones, and phones’ LCD will display new voice mails information, and its lamp will flash
accordingly.
3.25. Music on Hold
Any PSTN/IP line calls placed on hold will give music to the other external party.
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3.26. Numbering Plan
The Numbering Plan refers to the structure of dialed access to the various resources that are part of the system. IG6600 also allows for a very flexible configuration numbering for the various system resources.
IG6600 provides the following resources to be programmed in Numbering Plan.
• Extension Number
• Operator Number
• Voice Mail Service Number
• PSTN Line Number
• IP Trunk Numbers
• All Paging Number
• Paging Group Number
• ICD Group Number
• System Speed Dial Number
• Call Park Number
• Pick Up Number
3.27. Pause Insertion
Pause Insertion is used to generate an intentional delay in dialing on Outgoing FXO line calls. A pause can or a combination of pauses may be stored in the dialed number, Call
Routing Table or a Speed Dial number. It uses “P” or “p” as the Pause digit.
3.28. PSTN Backup
In case of power failure, IG6600 automatically switches the first PSTN line to the Single-line analog phone. The other PSTN lines are not supported
3.29. Registration Server
The IG6600 combines Proxy and Registrar servers in its application. For a Registrar server, it acts as the front end to the location service for a domain, reading and writing mappings based on the contents of REGISTER requests. The location service is then typically consulted by a Proxy server.
3.30. Service Mode
IG6600 provide Day and night settings for each weekday in service mode page. And during different time, Trunk incoming call will be forwarded to different extensions according to the settings.
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3.31. Station Message Detailed Recording (SMDR)
The feature allows the administration to track all incoming and outgoing outside call traffic, chronologically by extension number. SMDR is output from the standard Syslog (None/LAN/WAN/Both)
SMDR information includes Trunk Line used, extension number, time and date the call was placed, number dialed, duration of the call. IG6600 will also provide Outgoing Call Duration Start Time to the PSTN call.
3.32. System Speed Dial
IG6600 stores frequently dialed numbers. These Speed Dial Numbers are accessed for dialing by the associated Speed Dial Directory Numbers. The Speed Dial Directory Numbers are assigned in Numbering Table. The Speed Dial is only for outgoing calls.
IG6600 stores up to 100 Speed Dial Numbers. In the Speed Dial Number, it’s allowed to
store Phone number up to 20 digits in length. Call Restriction and Call Routing are applied and extensions may utilize only those numbers allowed based on their extension
COS. The actual dial sent to trunk is not displayed on IP phone’s LCD.
3.33. System Time & Date
The IG6600 system provides a built-in time clock to track System Time for reference in certain features such as day/night service mode. This clock has the ability to automatically adjust with network NTP server through internet.
System Time & Date can be applied to Tecom IP20xx Phone if it’s on IG6600’s LAN side, or on WAN side with the same Router as IG6600’s..
3.34. Trunk Group
The Trunk Group feature is used to assign each PSTN Trunk and IP Trunk to a specific Trunk Group. Each Trunk can be assigned to only one Trunk Group. The Trunk group assignment is used for Trunk pool access. If setting some PSTN trunks and some IP trunks into the same Trunk Group, the trunk access sequence will depend on the access priority. The GW6000 provides up to 4 Trunk Groups. All PSTN Trunks are assigned to default Trunk Group 1 and all IP Trunks are assigned to default Trunk Group 2. For the four groups you can choose IP first or PSTN first if programming PSTN and IP Trunk in
the same group. This will take effect if call routing entry’s destination has been set as
Group choice
3.35. Wizard Setup
The IG6600 has a setup Wizard that provides the system administrator with a series of step-by-step operations. The setup Wizard starts automatically when the IG6600 is powered up for the first time, or if the system is reset to default configuration via the reset switch on the IG6600 unit. The following programming/operation areas are supported through the setup Wizard:
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• WAN Setting
• LAN Setting
• Wireless Basic
• Wireless Security
• Internet Time
• Numbering Plan
• IP Trunk
• Call Routing Table
IG6600 Administration Manual
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4. IG6600 Voice Extension Features
IG6600 follows SIP standard to serve SIP phones. Basically, telephone features that meets SIP standard can be applied in IG6600.
Tecom IP20xx phone (IP2032/IP2061/IP2062) supports many phone features. But for adding some traditional KTS features that are not defined definitely in SIP protocol, some specified information are transmitted between IG6600 and IP2xxx Phones. This section introduces these special phone features. Some features are only for IP20xx phones and/or FXS phone.
The following features depend on whether the phone provides.
Feature Tecom
IP20xx
Agent Log On/Off – ICD Group Yes Yes No
Alphanumeric Display Yes Depends Depends Automatic Callback Busy Yes Yes No Auto Hold Yes No Depends Call Fork Yes Yes No
Call Forward – Direct Yes Yes Depends Call Forward – Busy Yes Yes Depends Call Forward – No Answer Yes Yes Depends Call Forward – DND Yes Yes Depends Call Forward – Follow Me Yes Yes No
Call Hold Yes Yes Depends Call Log Yes No Depends Call Park Yes No No Call Park Answer Yes Yes Yes Call Waiting Yes Yes Depends Caller Blocking Yes No Depends CO Flash Yes No No Conference 3 Way Yes No Depends COS Following Yes Yes No Default Setting Yes Yes Depends Distinctive Ringing Yes No Depends Do Not Disturb Yes Yes Depends DSS/EDM IP2061 Only No No Feature Key Programming Yes No No
Flash – CO/PBX Lines Yes Yes No
Hold Reminder Yes Yes Depends LCD & Interactive Buttons Yes No Depends Multi-Line Appearance Yes No Depends Mute Yes No Depends On Hook Dialing Yes Depends Depends Page (All/Group) - Paging Yes Yes Yes Page (All/Group) - Paged Yes No No Page Answer Yes No No Page Allow / Deny Yes No No Phone Book Yes No Depends
FXS Other
SIP Phone
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Phone Lock/Unlock Yes Yes No Plug and Play Yes Yes No Reminder Tone Yes Yes Depends Service Mode Switching Yes Yes No Transfer Yes Yes Depends Trunk Ring Type Yes Yes Depends Web Management Yes No Depends Volume Control Yes Depends Depends
NOTE: the word “Depends” means that the features depend on whether the phone
provides.
4.1. Agent Log On/Off – ICD Group
Extensions can log on or log off from ICD group.
Enable Agent Log On feature, dial *91. Disable Agent Log On feature, dial **91.
If an extension disables the Agent Log On feature, the extension should log off from all ICD groups it belongs to.
4.2. Alphanumeric Display
The IP Phone extension provides a graphic LCD that supports 64 alphanumeric characters. The LCD enhances many system features.
4.3. Automatic Callback Busy
IP20xx supports Automatic Callback Busy. When the callee has no session resource, the caller will hear busy tone.
The caller can dial “6” to get the Automatic Callback Busy feature.
The confirmation tone will be heard and come back to idle status. When the callee is no longer in busy status, the caller will hear call back ring.
Disable the Automatic Callback Busy feature, dial *66.
4.4. Auto Hold
You may enable the feature to simplify call handling and avoid accidental “lost” calls.
Hold will automatically place any call that is currently connected at your phone on hold whenever a Trunk line button is pressed.
4.5. Call Fork
IG6600 supports to ring another extension or an outside destination via IP Trunk simultaneously when the extension gets an incoming call. When the call is answered by one of the both parties, the call at the other party will stop ringing automatically.
To Activate (Type: 0 – ICM; 1 – Outside; 2 – Both)
*26 + Type + Ext No *26 + Type + * + (PSWD) + * + Outside Number
To Cancel
**26 Call Fork is executed if Caller is IP20xx, FXS or Trunk. Call Fork is not applied to Operator call, Paging call and ICD call
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4.6. Call Forward
Call Forwarding reroutes incoming calls from one extension to another destination. The destination of a call forward can be another extension, voicemail box or an outside phone number (External Call Forward; ECF).
IG6600 support the following feature access codes to program Call Forwards for IP20xx
and FXS. It includes a “Type” setting for each Call Forward. It can be programmed to “ICM”, “Outside” or “Both” (Type: 0 – ICM, 1 – Outside, 2 – Both).
Direct Call Forward:
Forward all of the calls without regard to the extension status.
To enable, dial *21 + Type + Ext/VAA/ICD No.
*21 + Type + * + (PSWD) + * + Outside Number
To disable, dial **21.
Busy Call Forward:
Forward the calls if the extension is busy.
To enable, dial *22 + Type + Ext/VAA/ICD No.
*22 + Type + * + (PSWD) + * + Outside Number
To disable, dial **22.
No Answer Call Forward:
Forward the calls if the extension doesn’t answer the call within No Answer
Time.
To enable, dial *23 + Type + Ext/VAA/ICD No + * + Time.
*23+Type+*+(PSWD)+*+OutsideNumber+*+Time
To disable, dial **23.
DND Call Forward:
Forward the calls if the extension enabled DND.
To enable, dial *24 + Type + Ext/VAA/ICD No
*24 + Type + * + (PSWD) + * + Outside Number
To disable, dial **24.
Follow Me Call Forward:
Forwards calls at your extension to the extension where tou are currently working.
To enable, dial *25 + Type + * + Ext No + * + Password To disable, dial **25 + Ext No + * + Password
These Call Forward features can also be set/cancelled in web page of IP20xx.
4.7. Call Hold
Trunk and Intercom calls can be placed on hold at any extension. Any PSTN/IP line caller placed on hold will hear the Music On Hold. The held trunk can be resumed by other extensions by pushing Feature Key.
For the Single Line phone, it’s to put a call on hold, press flash then hang up (optional). It’s to return to the original call, press flash or pick up the phone.
4.8. Call Log
The IP20xx phone can store a call log for your reference. To access your call log, use the LCD menus. There are three types of Call Logs - Missed Calls, Received Calls, or Dialed Calls. To dial from a listing, press the soft keys corresponding to the LCD menus
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display.
4.9. Call Park / Call Park Answer
The feature allows you to “park” a call at IP20xx extension. It also allows any extensions
to retrieve a parked call. Calls are parked by pressing the Park feature key. The call parked can be retrieved by dialing the Call Park code or pressing the Parked feature key.
4.10. Call Pickup – Individual
You may answer the calls at another specified extension. The feature allows you to easily access calls ringing via the feature access code.
*53 + Extension Number
4.11. Call Waiting
If Call Waiting is enabled for a specific IP20xx station, an alert (muted ring) will be played on the called party IP20xx when a second call is received and the IP20xx is in use.
To enable Call Waiting, dial *98
If Call Waiting is disabled for a specific IP20xx station, the IP20xx will return a busy tone to any calling party while the IP20xx is in use.
To disable Call Waiting, dial **98
4.12. Caller Blocking
IP20xx can block up to 10 phone numbers from reaching you at your phone when a caller attempts to call you from one of these numbers.
4.13. CO Flash
FXO Line is programmed setting that will determine what flash timing will be presented to the CO/PBX when the extension issues a Hook-Flash command while connected to a FXO Line.
4.14. Conference – 3Way
The Conference feature allows the user to connect two calls into a single conversation.
4.15. COS Following
You can temporarily change the individual Class of Service of each extension on a per call basis. You may want to do this when the user goes to the office of low-priority COS extension and try to make an outgoing call, the user can use the function to use their own COS.
When using the COS Following feature, the station COS change will revert to the
station’s original COS after a one minute idle time-out.
To set COS Following, dial *55 + (phone number) + (password)
4.16. Default Setting
When the feature is activated, the extension will return to default settings. It will affect the following options:
Call Waiting enabled
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Paging Accept Default Feature Key Setting Phone Lock Call Forward DND
To activate the Default Setting feature, dial *69.
4.17. Distinctive Ringing
Distinctive ring cadences can be selected allowing adjacent users to discern which extension is ringing. It also provides different ring tones for intercom and trunk calls.
4.18. Do Not Disturb (DND)
Extension users can enable DND to stop incoming PSTN or IP Trunk calls from ringing at their phone. The DND on an extension can be allowed or denied through the feature access code.
To enable the Do Not Disturb feature, dial *4. To disable the Do Not Disturb feature, dial **4.
DND and FWD can be set independently. If multiple features are set at the same time, it is applied in the order of Direct FWD > DND > Busy/NoAnswer FWD.
The DND feature can also be set/cancelled in LCD menu or web page of IP20xx.
4.19. DSS/EDM
IG6600 supports to provide the status of the extensions and trunk lines. The status can
be shown on the LED of IP20xx’s flexible keys. For IP2061, it supports EDM module that
canhave24morekeys.
4.20. Feature Key Programming
Feature Keys can be programmed by phone users. A feature key can be programmed for line appearance.
To program a Feature Key, dial *70 + (Feature Key number: 01 – 04/28
IP Trunk, Trunk Group number, Call-Park number or Extension number)
Note: IP2061 supports EDM module, it provides 24 more keys for feature access.
(*)
) + (PSTN,
4.21. Feature Button Reset
The feature is used to reset all feature buttons to the default setting.
To reset the Feature Buttons, dial *68 + (Password)
4.22. Hold Reminder
IP20xx provides a programmable timer to remind you that a call has been left on Hold. When enabled, you will hear one ring tone repeated each time the selected hold time expires.
4.23. LCD & Interactive Buttons
The IP20xx phone is equipped with a Liquid Crystal Display to enhance features
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operation. The IP20xx also incorporates four-screen-prompt and interactive soft keys that simplify feature operation.
4.24. Multi-Line Appearance
IG6600 provides PSTN line and IP line status to IP20xx.
Trunk LED:
Dark – thelineisNullorIdle Fast Flash – thelineisringing Slow Flash – thelineisheld Lit – thelineisin talk
4.25. Mute
The Mute feature allows the user to disable the handset transmitter or the speakerphone microphone.
4.26. On Hook Dialing
IP20xx phone extensions may make outgoing calls without lifting the handset and monitor the dialing status through the built-in speaker. The button lamp is lit when dialing.
4.27. Paging (All/Group)
Paging function can be initiated from any extension in the IG6600. Dialing a Paging Group Directory number allows an extension to broadcast a page to all assigned members of the selected paging group.
IG6600 provides a Paging Range to define the paged extensions.
- LAN: the all assigned extensions on LAN side are paged.
- WAN: the all assigned extensions on WAN side and the extensions are connected to the same router with IG6600 are paged.
- Both: the all extensions on LAN and WAN are paged.
When receiving a Paging call, the paged IP20xx extension can answer the call by
pressing the “Answer” soft button.
IG6600 provides 3 Paging Group. Each Group can have 24 extensions.
4.28. Paging Allow/Deny
You can block one-way pages (internal, group, and all page) over the IP phone speaker by dialing the Page Deny code.
To enable Paging Deny, dial *99 To disable Paging Deny, dial **99
4.29. Phone Book
The IP20xx provides users with a Phone Book, with each entry containing a user programmed Phone Number and User Name. The phone number can be an extension number, phone number, or IP address.
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4.30. Phone Lock/Unlock
You can use the Lock feature to prevent unauthorized trunk calls from being made from extension. A locked extension continues to receive incoming calls, and a user can continue to place and receive intercom calls. Outgoing Trunk calls are blocked.
To lock the phone, dial *97 + (Password) To unlock the phone, dial **97 + (Password)
4.31. Plug & Play
While connecting IP20xx to IG6600’s LAN port, it will register to IG6600 automatically.
IG6600 will also assign a valid extension number to the phone directly.
When IP20xx and IG6600 connect to the same Router, iG6600 will assign a valid extension number to the IP20xx also.
4.32. Reminder Tone
Play stutter dial tone to remind the user that DND or DCFW is enabled at your extension. If having MWI, it also plays the stutter dial tone
4.33. Service Mode Switching
The feature can be used by Operator phone only. Operator uses a programmed key or by feature access code to change GW6000 Service Mode.
*79 + (Service Mode; 1/2/3) + (Password)
//Service Mode: (1/2/3) Æ (Day/Night/Time) mode
4.34. Transfer
Transfer is used to deliver calls at your extension to another extension. It means that
calls can be routed to IG6600’s system destinations: an extension or an outside phone
number.
IP20xx Phone supports Blind Transfer, Unscreened Transfer, and Screened Transfer.
FXS phone supports Unscreened Transfer, and Screened Transfer.
4.35. Trunk Ring Type
The IP20xx phones provide 10 types of ringing for indication of specific Trunk Line ringing. Every Trunk Line may be allocated one of the available Ring Types. When the feature is used, the specific ring type assigned to the Trunk Line is the ring type heard when the Trunk Line rings. The feature helps to identify the Trunk Line and the Trunk Group to which it belongs to.
The priority of the Trunk Ring Type for IP20xx is
¾ The Ring Type if the Caller ID exists in the Phonebook ¾ The Ring Type assigned by IG6600
¾ Phone’s Ring Type
It also has the fixed, specified Ring for intercom call (IP20xx, FXS)
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4.36. Volume Control
The IP20xx is equipped with a volume control that is used to adjust the various volume settings of the telephone. The following functions can be adjusted:
• Ringing
• Handset
• Speaker
• Headset
4.37. Web Management
The IP20xx is supported two-level web management. The Administrator has several pages to configure the IP phone. User is able to configure personal information by
himself. User level is not including these two pages – software update, SIP
configuration.
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5. Quick Installation
This Quick Installation help to you install the product quickly and easily. For detailed instructions on installation, and further setup option, please refer to the configuration chapter.
5.1 Connecting the IG6600
(1) Place IG6600 in an optimum location.
(2) Connect the included Category 5 Ethernet network cable to the IG6600’s LAN port or
WAN port. Then connect the other end of the network cable to a switch or hub or directly
your PC’s Ethernet port. The IG6600 will then be connected to your 10/100/1000
network.
(3) Connect the AC power adapter to the IG6600’s Power port. Only use the power
adapter supplied with the IG6600. Use of a different adapter may result in product damage. (4) Now that you have connected the IG6600 to your network, you are ready to begin setting it up. The Setup Wizard will take you through all necessary steps to help you to configure the IG6600 easily.
5.2 Wizard Setup
This system administrator can configure the IG6600 remotely or locally via a Web Browser. When IG6600 return to default factory settings, its LAN address is
“192.168.1.1”, and username is “admin1234”, password is “123456”.
Wizard Setup allows system administrator to select the appropriate operation mode and configure the corresponding setting step by step. The following eight items are supported.
z WAN Settings z LAN Settings z Wireless Basic z Internet Time z Numbering Plan z IP Trunk z Call Routing Table
In the configuration, the administrator presses “Next” or “Back” button to choose the setting item. If pressing “Save & Reboot”, the settings will be saved and the IG6600 will
be rebooted automatically. From now on, if entering the IG6600 Web configuration, it
goes to home page “IG6600 Configuration” directly.
5.2.1 WAN Setting
There are three modes that you can configure WAN IP address: Static IP mode, DHCP mode, and PPPoE mode. You can also select to enable or disable Firewall and IGMP.
Note that Network Address Translation (NAT) function is default enabled and is not showing on the page to prevent it from being disabled.
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This page shows that the current existing WAN interface in this system is Static IP mode. (Figure 5-1)
Figure 5-1. Wan Settings (Static IP mode)
The Dynamic Host Configuration Protocol (DHCP) is an Internet protocol for automating the configuration of computers that use TCP/IP. DHCP can be used to automatically assign IP addresses, to deliver TCP/IP stack configuration parameters such as the subnet mask and default router, and to provide other configuration information.
This page shows the current existing WAN interface in this system is DHCP mode (Figure 5-2).
Figure 5-2. Wan Settings (DHCP mode)
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The Point-to-Point Protocol over Ethernet (PPPoE) requires a user name and password that your ISP has provided to you to establish your connection. This page shows that the current existing WAN interface in this system is PPPoE mode (Figure 5-3).
Figure 5-3. Wan Settings (PPPoE mode)
5.2.2 LAN Setting
This page (Figure 5-4) allows you giving LAN IP and Subnet Mask for LAN interface. You can also select to enable or disable DHCP Server and configure related settings for that mode.
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