Tecom Co GW6000 User Manual

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GW 6000 Administrative Guide Configuration

Figure 6-30. Voice – Trunk –Trunk Group

GW 6000 Administrative Guide Configuration

6.6.2.3 Answering Positions

Figure 6-31-1. Voice – Trunk – Answering Positions – AA(Yes)

Figure 6-31-2. Voice – Trunk – Answering Positions – AA(No)

GW 6000 Administrative Guide Configuration

This Item allows you to configure answering position for each Trunk line including PSTN trunk and IP Trunk. You can choose Auto Attendant, or manual configure the target phone number on Day/night basis.

Auto Attendant: Yes/No. Day Answering Position: 6 extension numbers maximum Night Answering Position: 6 extension numbers maximum

If choose Auto Attendant as Yes, an idle VAA will auto-answer this incoming trunk call. You can continue your operation by following its indicative words. Otherwise some extension will be called and ringing. If you pick up one of them, the other extensions will stop ringing.(Figure 6-31)

6.6.2.4 Call Restriction Table

This page allows you to configure the call restriction table. If you choice YN in "Trunk Access" option, it means that the entry is used in both trunk access and call routing judge. Y means that it is only valid in trunk access judge, and N is vice versa. Only the caller's COS priority is higher than the entry's COS value, the call is allowed.

From/To

The allowed intervals are made up of a From and To entry which establish a numeric range. For example, an entry of “From 1700” , “To 1800” would include the following range of numbers as the leading: 1700, 1701, 1702, …1799, 1800. Each From/To entry can be from 1 to 13 digits long and may contain any digit 0-9, or X (X representing any digit). The :From” entry must be less than or equal to the “To” entry.

Trunk Access

GW6000 checks the field only when a call matches the associated allowed interval. If the field is set to “Y”, the entry is valid when the trunk is accessed previously. If the field is set to “N”, the trunk isn’t accessed previously. The trunk will be accessed through Call Routing Table. If he option is set to “YN”, the entry is valid no matter the trunk is accessed or not previously.

COS

The COS setting is defined by the allowed intervals. “Y” allows an extension with the COS or higher priority to dial the number(s) specified in that range.

GW 6000 Administrative Guide Configuration

Figure 6-32. Voice – Trunk – Call Restriction Table

GW 6000 Administrative Guide Configuration

6.6.2.5 Call Routing Table

Figure 6-33. Voice – Trunk – Call Routing Table

This page allows you to configure the call routing table. Each item will be a routing rule for outgoing call. From/To define the number range, Min/Max define the match length, Del/Insert can change the target number, Destination to define the outbound call interface. You can click the buttons under the table to choose pages.

In the Destination field, the drop list includes a particular option: “IG Expansion”. When selecting “IG Expansion”, the next field is a drop list, the drop list contains the founded IG name which is maintained by the GW6000, and you can select a suitable IG name to route your calls (Figure 6-33).

6.6.3 System

Use the System screen to configure the System function related parameters. It is separated into 4 parts:

z Numbering Plan z Service Mode z Transmission z IG Dynamic Discovery z IG Expansion Table

GW 6000 Administrative Guide Configuration

6.6.3.1 Numbering Plan

Figure 6-34. Voice – System – Numbering Plan

This page allows you to configure extension number range. You can also define some special service numbers in the table.(Figure 6-33)

Start extension number: start phone number of system internal extension. All valid extension number can’t be smaller than it.

End extension number: end phone number of system internal extension. All valid extension number can’t be greater than it. If receiving an IP2007’s Plug & Play request, IG will allocate the first unused number from this limited region.

Operator extension during day: system operator number. If dial Operator speeddial number, this extension will be called during day.

Operator extension during Night: system operator number. If dial Operator speeddial number, this extension will be called during night.

FXS Phone Number: It determines the FXS phone number. Operator speed-dial number: If dial this number, the operator extension will be

called. Also it is limited on length 1 character. Voice mail service number: If dial this number, internal user can enter IG’s vm

system and do some operations such as listening personal message. Start PSTN Line number: IG provides 3 PSTN line at most. Every line has its own

internal alias number. You can dial these numbers directly to access PSTN trunks. Start IP Trunk number: IG provide 8 IP Trunk line at most. Every line has also its

own internal alias number. You can dial these numbers directly to access IP Trunks.

GW 6000 Administrative Guide Configuration

Start Trunk Group number: IG provides 4 trunk groups at most. If dialing trunk group number, IG will choose the first idle line for caller automatically.

All Paging number: If dialing this number, all internal IP2007s will be paged. Start Paging Group number: 3 paging groups are defined in IG. If dialing a Paging

Group number, the call will page to all internal IP2007s of the called paging group.

While pressing “Configuration” in “Start Paging Group number”, it shows Paging Group Configuration screen (Figure 6-34).

Figure 6-35. Voice – System – Numbering Plan – Paging Group

6.6.3.2 Service Mode

This page allows you to configure the day/night service mode. You can also customize the working time manually for each weekday.

If you choose Time Mode, it’s for the specified day of week. The time is entered in 24hour format. Valid entries are 00:00 to 23:59 in 1-minute increments.(Figure 6-35)

GW 6000 Administrative Guide Configuration

Figure 6-36. Voice – System – Service Mode

6.6.3.3 Transmission

This page allows you to configure the Audio, FXS, FXO settings. Click “Save Settings” button to save the new configuration. Click “Cancel Changes” button you can cancel the changes. (Figure 6-36)

GW 6000 Administrative Guide Configuration

Figure 6-37. Voice – System – Transmission

Audio: It is used to set many Audio-related options. It will be applied to the all FXS and PSTN lines.

Country: It may be used to determine not only the Caller ID detection / transmission method but also ring/tone cadence/frequency.

Voice Active Detection: Enable or Disable; VAD is a technique that detects the absence of audio and conserved bandwidth by preventing the transmission of “silence packets” over the network. Normally, this is set to On.

Packet Loss Concealment: Enable or Disable Echo Cancellation Tail Length: Echo cancel time; 0 value disables Echo Canceller. RTP Packet Size: 10/20/.../60 ms

GW 6000 Administrative Guide Configuration

Codec Priority: GW6000 can support different audio Codec (G711u, G711a, G723, G729a) but only one is active at one time. You can choose “Preferred Codec”, ”Secondary Codec”, ”Thirdly Codec” and ”Fourth Codec” properly.

FXS: It is used to set many FXS-related options.

Fax Support: The system supports FAX/modem tone detection with G.711 mode. Call ID Method: The system provides the ability to detect the calling party

identification provided by PSTN lines. It also transmits the calling party identification to POTS ports. There are four choices: NONE, DTMF_BR, DTMF_AR, FSK

Input Volume Gain: value range: -20 ~ 20. If the value increased 1, the actual analog-voice will become louder 0.5dB. Otherwise the voice will become lower 0.5dB.

Output Volume Gain: value range: -20 ~ 20. Inter-digit Timeout: Its range is from 0 to 30 seconds.

FXO: It is used to set many central office line options.

Input Volume Gain: value range: -20 ~ 20 Output Volume Gain: value range: -20 ~ 20 Call Abandon Time: For every PSTN/FXO call, system provides the facility to

monitor the call status. If the remote party hangs up, the ongoing call must be terminated. The PSTN line monitor is done by the loop-break signal or busy tone. The value range is: 100/200/…/1000 ms.

Ring Recognition Time: The timer determines the minimum ring duration recognized as a valid incoming ring on a PSTN port. Shorter ring signals are ignored. The timer range is 200ms to 60ms in 40ms increments.

Delay Ring Time: The timer is to allow the Central Office to send ICLID before the call is answered. Once the timer expires, the programmed extensions will ring and the ICLID number will be sent to the ringing extensions. The timer range is 3 to 6 seconds on 0.5 second increments.

6.6.3.4 IG Dynamic Discovery

This page allows you to configure IG dynamic discovery settings.(Figure 6-37)

IG Name: The name of IG. It will be referred for the other IGs. Run Mode: The mode that IG is running. IG can run in Master Mode or Slave Mode.

Master Mode: When IG is running in master mode, it maintains an IG list table.

When the master found that some slave IG changes its name or IP address, it will broadcast to all of other slave IGs in this list and let them update their own IG list table.

Slave Mode: When IG is running in slave mode, the master IG IP address should be configured. When its name or IP address changed, it will inform the master IG. And then the master IG will let other IG know this change.

GW 6000 Administrative Guide Configuration

Figure 6-38-1. Voice – System – IG Dynamic Discovery

6.6.3.5 IG Expansion Table

This page shows the all cooperated IGs. It can be got through IG Dynamic Discovery. It also allows you to add the specified IG that our calls want to be routed into.

IG Host Name: The cooperated IG’s name. IP Address: The cooperated IG’s IP address. Sip Port: The cooperated IG’s SIP port. COS: The cooperated IG’s Class of Service. Valid: If setting “N”, it rejects the direct call from the cooperated IG.

GW 6000 Administrative Guide Configuration

Figure 6-38-2. Voice – System – IG Expansion Table

6.6.3 Voice Mail

GW6000 provides a built-in Auto Attendant and Voice Mail System. It is separated into 4 parts:

z General z Extension z Holiday z Advanced

The configurable items for each part would be described in the following.

6.6.3.1 General

This page allows you to configure the general settings of the auto attendant and voice mail. (Figure 6-38)

Working Time: Weekday working time. Saturday Working Time: 00000000 means Saturday Holiday. Sunday Working Time: 00000000 means Sunday Holiday. Lunch Break Time: The time for lunch break. Admin Password: The password of administrator Max Retry Time: Maximum errors for extension’s length input. Action When Max Error Reached: You can set the system “Forward to operator” or

“Disconnect” when too many error for key input. Prompt Language: Automated Attendant language type. It provides one or two

languages to be chosen.

Days for Keeping Voice Mail: Keep days for leaving messages. SMTP Server: SMTP Mail Server SMTP Server Port: SMTP Mail Server port. The default is 25. Sender Email Address: Email Address of Sender. Sender User Name: User Name of Sender’s Email. Sender Password: Password of Sender’s Email.

GW 6000 Administrative Guide Configuration

Figure 6-39. Voice – Voice Mail – General

6.6.3.2 Extension

While pressing “Configure”, it shows Extension Voice Mail Configuration screen (Figure 6-39-1).

GW 6000 Administrative Guide Configuration

Figure 6-40-1. Voice – Voice Mail – Extension

The following items will be configured in the Configuration setting (Figure 6-39-2):

Always Forward to Voice Mail Box: The extension leaves message directly only. It can’t be used for transferred call

DND: the extension reject dialing in; 1: reject, 0:allow Voice Mail: Enable/Disable Password: Password of voice mail box of the extension E-mail Address: Phone user’s E-mail Address. Prompt Language: Provides one or two language to be chosen, Chinese and

English.

GW 6000 Administrative Guide Configuration

Figure 6-40-2. Voice – Voice Mail – Extension – Extension Configuration

6.6.3.3 Holiday

This page allows you to configure the holiday or special off-duty days. You can click the buttons under the table to choose pages (Figure 6-40).

Figure 6-41. Voice – Voice Mail – Holiday

6.6.3.4 Advanced

This page allows you to browse, upload or download voice files and settings via FTP.

GW 6000 Administrative Guide Configuration

6.7 Management

The system administrator can do the following functions to manage the configurations, events, and software update of the GW6000.

z Settings z Log z Time Setting

- Internet Time

- Day Light Save

z Access Control

- Services

- IP Addresses

- Password

z Update z Save&Reboot

6.7.1 Settings

System Administrator can do the GW6000 settings backup, restore, and update here. The settings can be saved from GW6000 to PC. The saved setting file can also be loaded from PC to GW6000. These functions can help the system administrator to manage large amount of GW6000s efficiently. Restore Default would set the GW6000 with the factory default configuration.(Figure 6-41)

Settings -- Backup Click “Save Settings”, you may save your router configurations to a file on your PC. Tools -- Restore Default Settings Click “Restore Default Settings” to restore the factory default settings. This would be

helpful when the settings mass up. Tools -- Update Settings Click “Browse” to locate the setting file saved on the Local PC. Then, “Update

Settings” would apply the settings to the GW6000 according to the configuration file.

GW 6000 Administrative Guide Configuration

Figure 6-42. Management – Settings

6.7.2 Log

This allows System Administrator to view the System Log and configure the System Log options (Figure 6-42-1). Click "View System Log" to view the System Log. Click "Configure System Log" to configure the System Log options (Figure 6-42-2). When you configure the System Log options, you can see 8 levels of Log Level and Display Level, Emergency, Alert, Critical, Error, Warning, Notice, Informational, and Debugging. The Log Level implies that what log level is applied to GW6000 to do the log. The Display Level would just show the users the log message that they want to know. As a result, Display Level was just a subset of the retrieved from the total log message which was logged according to the setting of the Log Level. If “Mode” is set to “Remote” or “Both”, the log messages would be sent to the specified UDP port of the specified log server. Click “Save Settings” button you can save the new configuration. Click “Cancel Changes” button you can cancel the changes.

GW 6000 Administrative Guide Configuration

Figure 6-43-1. Management – Log

Figure 6-43-2. Management – Log – Configure

6.7.3 Internet Time

This page allows you to configure system’s time and the Daylight Saving Time.

6.7.3.1 Time Setting Automatically synchronize with Internet time servers:

This page allows you to configure the NTP time server so the GW6000 can synchronize its system time with NTP time server automatically (Figure 6-43-1).

GW 6000 Administrative Guide Configuration

Figure 6-44-1. Management – Internet Time – Time Setting – NTP setting

Manual Setting: Setting GW6000’s system time manually.

If you do not want to synchronize GW6000’s system time with Internet time server, you can configure GW6000’s system time manually. If you want to set the time manually, Firstly you should make sure the “Automatically synchronize with Internet time servers” checkbox do not be checked (Figure 6-43-2), and then click the “Manual Setting” button, the Manual Setting page will be shown as figure 6-43-3. Now you can configure the system time as you like.

Figure 6-44-2. Management – Internet Time – Time Setting

GW 6000 Administrative Guide Configuration

Figure 6-44-3. Management – Internet Time – Time Setting – Manual Setting

6.7.3.2 Day Light Save

Figure 6-45-1. Management – Internet Time – Day Light Save

GW 6000 Administrative Guide Configuration

Figure 6-45-2. Management – Internet Time – Day Light Save – Manual DST Rule

This page allows you to configure the Daylight Saving Time (DST) which supports auto adjustment for daylight saving time. Click “Save Settings” button you can save the new configuration. Click “Cancel Changes” button you can cancel the changes.(Figure 6-44-1, Figure 6-44-2)

Default International DST Rule: Default DST Rule obey international standard rule. Manual DST Rule: Define your own DST Rule.

Start Time of DST: the date and time to start daylight saving

If “Weekday” is 0, it means the date to start daylight saving is at exactly the given date. If “Weekday” is not 0, the DST start on the “Weekday” on or after the given date.

End Time of DST: the date and time to end daylight saving If “Weekday” is 0, it means the date to end daylight saving is at exactly the given date. If “Weekday” is not 0, the DST ends on the “Weekday” on or before the given date.

Save Time during DST Period: the amount of hour/min/sec to add to the current time during daylight saving period

GW 6000 Administrative Guide Configuration

6.7.4 Access Control

This page allows you to configure Service Control List, IP Address Access Control mode and password for user ‘admin’.(Figure 6-45)

6.7.4.1 Services

Figure 6-46. Management – Access Control – Services

Mark the Enable of the WAN and LAN for each service. HTTP, ICMP, TELNET are supported in GW6000.

6.7.4.2 IP Addresses

Figure 6-47-1. Management – Access Control – IP Addresses

IP address Access Control mode: If enabled, GW6000 will permit access to local management services from IP addresses contained in the Access Control list. If the

GW 6000 Administrative Guide Configuration

Access Control mode is disabled, the system will not validate IP addresses form incoming packets. (Figure 6-46-1, Figure 6-46-2)

Figure 6-47-2. Management – Access Control – IP Addresses – Add

6.7.4.3 Password

In this page you can define the passwords for administrator. The user Administrator has unrestricted access to change and view configuration of your GW6000 Router.

Use the password field to enter up to 16 characters. Note: Password cannot contain a space.(Figure 6-47)

Figure 6-48. Management – Access Control – Passwords

GW 6000 Administrative Guide Configuration

6.7.5 Update Software

The new released software could be updated from the Local PC side or remotely. Click the “Browse” to locate the new software image file in the PC. Then, click “Update Software” to process the software update. You can also click “Cancel Changes” button to cancel the location.

NOTE: The update process takes about 2 minutes to complete, and your GW6000 Router will reboot. (Figure 6-48)

6.7.6 Save & Reboot

Figure 6-49. Management – Update Software

Figure 6-50. Management – Save&Reboot

GW 6000 Administrative Guide Configuration

Click “Save/Reboot” to reboot the GW6000. The GW6000 would automatically save the configuration before reboot, so that modified settings would take effect after reboot.

6.8 Diagnostics

This page provide the following information to users:

z the network connection information on the net z the status of GW6000's PSTN Line z the status of GW6000’s IP Trunk Line z the status of GW6000’s VAA Line z the status of GW6000’s FXS z the status of GW6000’s Extension phones

Click Reset button will allow you release the selected trunk line or rescue the blocked one. (Figure 6-50)

1) Network Connection

PASS: normally connected FAIL: connecting fail DOWN: no connection

2) PSTN Line / IP Trunk Line / VAA / FXS

FAILED: connecting fail or registering failure IDLE: the line is idle N/A: the line is not available Busy: the line is in use

3) Registered Extension Phone

LAN: registered through LAN port WAN: registered through LAN port

GW 6000 Administrative Guide Configuration

Figure 6-51. Diagnostics – Network

GW 6000 Administrative Guide Appendix 1

Appendix 1: Product Summary

TCP/IP Protocols

 IP Protocol (RFC 791)  ARP (RFC 826) / RARP (RFC 903)  ICMP (RFC792)  TCP (RFC 793)  UDP (RFC 768)  SNTP  DNS  HTTP  Telnet  TFTP  RTP  Static Routing  NAT with ALGs

IP Address Assignment

 Static  Dynamic  Subnet Mask  PPPoE Client (RFC 2516)  Primary and Secondary DNS  DHCP Server (RFC 2131-2132)  DHCP Client (RFC 2132)

Routing

 RIP v1/v2  Static routing  DHCP Server/Relay/Client  DNS Relay  NAT/NAPT  IGMP Proxy

Virtual Server

 Virtual Server  Port Trigger

QoS

 IP ToS function (RFC 1349)  Priority queues for upstream traffic based on ToS field.

GW 6000 Administrative Guide Appendix 1

 IP Precedence

VoIP Protocols

 SIP (RFC 3261)  SDP(RFC2327) t  Real Time Protocol (RTP ; RFC 1889)  MD5 (RFC3261 HTTP) digest authentication  G.168 Echo Cancellation  Voice Cod ec: G.711, G.729a and G.723.1  Support FAX/modem tone detectio n and auto-fallback to G.711

IP Trunk

Support up to 8 IP Trunk, which can register to ITSP carrier.

 SIP message, including INVITE, re-INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, INFO,

REFER, SUSCRIBE/NOTIFY and REPLACE messages.

 SIP Outbound Proxy, SIP Proxy and Registrar  Auto-Registration when power-on or period  Session Time r support  Support IP address, domain name, user name, display name for SIP URL

Digital Audio

 Codec:

G.711 a-law/µ-law 64Kbps, G.729A/B (8Kbps), G.723.1(6.3K/5.3Kbps) ,

 SIP Call Offer /Answer: Codec auto capacity exchange  Echo Cancellation: G.168 for each voice line  Silence Detection/Suppression  Comfort Noise Generation  Adaptive jitter buffer  Different frame size support (10,20,30,40, 50, and 60ms)  Packet loss concealment  Out-band (RFC2833) and In-band DTMF

Security

 Password protected system management  User authentication for PPP (PAP/CHAP/MSCHAP)  Firewall  Packet Filtering  Access Control List  Wireless Security:

Support WEP (64, 128-bit) encryption

802.1x and WPA/WAP2 authentication MAC Address-based access control

GW 6000 Administrative Guide Appendix 1

WDS support

Configuration Management

 LAN/WAN management via Telnet interface or Web-based browser interface  Firmware upgrade available by TFTP/ HTTP  Status display and event report from Web-based management  Settings Save and Restore  Reset to factory default

Radio - WLAN

 Stansard : IEEE 802.1g and 802.11b  Media Access Control : CSMA/CA with ACK  Modulation : OFDM/CCK  Frequency Range (Range depends on different country)  Output Power : 15dBm (typical)  Sensitivity : -67 (54Mbps) / -83 (11Mbps) dBm (typical)  Data Rate : 54, 48, 36, 24, 18, 12, 11, 6, 5.5, 2, 1Mbps, auto-fallback

Remote Diagnostic

 Syslog  Device Diagnostic, Enable remote test following:

Test the connection to your local network, The connection to your Internet service provider, The status of PSTN Line, The status of IP Trunk Line, The status of VAA Line, The status of FXS The registered status of SIP Phones

Physical Interfaces

 One 10/100BaseT Internet port (RJ-45) for WAN interface  Four 10/100BaseT Internet port (RJ-45) for LAN interface  One Telephone interface (RJ-11)  Three PSTN Line interface  One PSTN Backup line

LED Status

LED Name Color Status Description

On Power on. POWER Blue Off Power off. On Wireless LAN initialization success. WIRELESS Blue Off Wireless LAN is not present. Off PSTN Line is idle. LINE (1-3) Blue On PSTN Line is busy. Off Phone is idle. TEL Blue On Phone is busy.

ETHERNET(1-4) Blue On LAN connected.

GW 6000 Administrative Guide Appendix 1

Off LAN network connection not present. Flashing LAN activity present (traffic in either direction).

INTERNET Blue On WAN connected.

Power Requirement

 Input : Voltage Range 90~230 VAC  Output : Linear 15V DC / 1A, 2.5mm barrel jack

Operating Environment

 Temperature : 0~40  Humidity : 10 to 90%, non-condensing

Physical Specification

 Dimension : 192(W) x 280(L) x 32(D) (mm)

GW 6000 Administrative Guide Appendix 2

Appendix 2: Auto Attendant and Voicemail System

Appendix 2.1 System Voice Prompts

Appendix 2.1.1 Preset Voice Prompts

Provide two languages service for the all voice files. The all files are saved in vox folder in PCM u-law format. The only difference of the file name in the both languages is the first digit of the file name. It’s “1” for the first language, “2” for the second language.

File# Contents Application

10001 10002 10003 10004 10051

10097

10102 10103 10104

10106 10107

10201 10205 10206

10207 10210 10212

10221

10301 10302 10303

10304 10305 10306

10501 10502

Hello, please dial the extension number directly or press zero for the operator

Hello, it is out of the office hours, please dial the extension number directly or press zero for the operator

Hello, it is lunch time, please dial the extension number directly or press zero for the operator

Hello, today is holiday, please dial the extension number directly or press zero for the operator

Please dial the phone number, at the end, press punch(pound) key This mailbox's capacity is used. There is no room for more

messages.

The number is incorrect, your call will be transferred to the operator

The number is incorrect

Please check your number and dial again The number is incorrect, please dial again

The number is incorrect, Please check your number and dial again, bye bye!

Your call is in transferring, please wait

The extension line is busy, to wait for a retry, press “*” key

The number you dialed is not available, to wait for a retry, press “*” key

To leave a message, press “#” key To dial another number, press zero for the operator The number you dialed does not answer, to wait for a retry, please

press “*” key Sorry, the number you dialed is not available, please dial another number, or press zero for the operator

Leave your message after the beep, when finish, press pound Your message has been recorded To confirm recording, press one

To listening to your recording, press 2 To record your message again, press 3 To canceling your recording, press 4 When finishing, press the # (pound) key Your message has been saved

End of messages Thanks for your using, good bye

Please input mailbox number

Sorry, no such a mailbox number, please try again

It’s a Welcome Message. It’s played while getting an incoming FXO/IP line call in work time. It’s a Welcome Message. It’s played while getting an incoming FXO/IP line call out of work time. It’s a Welcome Message. It’s played while getting an incoming FXO/IP line call in lunch time. It’s a Welcome Message. It’s played while getting an incoming FXO/IP line call in holidays. It requests to dial a phone number. It talks to the Caller it has no room to store the leaving messages.

AA gets non-existed extension number input many times. AA will transfer the call to Operator. It’s played while the user makes an incorrect input It’s played before AA hangs up the call. AA gets non-existed extension number input and allows the caller to redial. AA gets non-existed extension number input many times. AA will drop the call.

It’s played before AA transfers the call to the transferred party. The transferred destination is busy. AA provides some choices for the user. The transferred destination doesn’t answer the call in 30 seconds. AA provides some choices for the user. Same as 10205 or 10206, another choice. Same as 10205 or 10206, another choice AA gets a Direct Call Forward call.

It’s played while transferring a call to an extension set “Reject” of dial in.

It reminds the user how to leave messages. Finish leaving message. It’s played after finishing leaving message.

The leaving message is recorded. It’s played the all leaving messages. It’s played while finishing Voicemail System service.

It’s played first while the user gets into Voice Mail Box through the FXO/IP trunks. It’s played if the user dials an invalid mailbox ID..

GW 6000 Administrative Guide Appendix 2

10503 10504 10505 10506 10507

10510 10511

10512 10514

10516

10517 10521

10522 10523 10524

10526 10527

10528

10529 10530

10531

10532 10533

10534 10537

10538 10547 10549

10550 10561

10580 10601

19001 19011

The mailbox hasn’t enabled, please dial another number

Please input your password.

The password is incorrect, please try again

The password is incorrect, please check it and try later

To listen to the message, press one To change the password, press two To record your personal greeting, press three To set up leaving message directly, press four. You have no messages

You have

?Voice message

To listen to your message, press one To delete all your message, press two When finish, press the pound key To listen to this message again, press one To delete this message, press 2 To listen to next message, press 3 To transfer this message to another mailbox, press four When finish, press the pound key All messages are played, there are no more messages, thanks.

You message has been transferred successfully

Transferring failed

Deleting, please wait

All messages are deleted Please input new four digits number password

The new password you entered is To confirm the new input, press one

To reenter, press two To cancel and return to the previous menu, press the pound key Your password has been changed

Your password was not changed To listen to your greeting, press one

To record new greeting, press two To delete the current greeting, press 3 When finish, press the pound key You have not greeting recorded

Please record greeting after the beep. When finish, press the pound key

Your recording is finished Your greeting has been deleted

Deletion failed The setting is completed Deletion completed

Deletion failed To set up your extension number as mailbox directly? If yes, press

one, if no, press 2. When finished, press the pound key Sorry, the mailbox is in use

Please begin to record after the beep, when finish, press the pound key

Please input the administrator password

To record the first language greeting, press one To record the second language greeting, press 2

It’s played if the user dials a valid, but disabled mailbox ID. It requests the user to enter the password of the mailbox. The user dials an incorrect password. It allows the user to try again. The user dials incorrect password over 3 times. It disallows the user to try again. It’s played after entering Voice Mail Box.

No leaving message in the mailbox. It will report how many leaving messages in the mailbox. It reports how many leaving messages in the mailbox. The user will decide how to process the leaving messages.

It’s played after listening a message. It’s to ask what the user would like to do next.

It’s played if it has played the all messages. Transfer the leaving message to another mailbox well. Fail to transfer the leaving message to another mailbox Voicemail system is deleting the all leaving messages. All leaving message are deleted. It reminds the user how to input the new mailbox password. It plays what the new input password is. It’s to ask whether the new input password is correct.

It’s to report the password is changed successfully. It fails to change the password. It’s for recording a user’s temporally greeting.

It’s played if having no greeting message. It reminds the user how to record the greeting message. It’s played after finishing recording. It reports the greeting message is deleted successfully. It fails to delete the greeting message. Finish setup. It reports the leaving message is deleted successfully. It fails to delete the leaving message. It’s for setting “Leaving Messages Directly”.

The mailbox is in use

It reminds the administrator how to record the voice files.

It requests administrator to enter the mailbox password It’s for recording system greeting message.

GW 6000 Administrative Guide Appendix 2

When finish, press the pound key

19012

19013

19015 19073

19200 19201

91000

91100

10870 0 zero 10871 10881 10872 2 t wo 10873 3 three 10874 4 four 10875 5 five 10876 6 six 10877 7 seven

To record the greeting for regular office hours, press one To record the greeting for out of office hours, press two To record the greeting for lunch time break, press three To record the greeting for holidays, press four When finish, press the pound key To listen to current greeting press one To record the greeting, press two When finished, press the pound key There are no recordings

The extension number that you entered is not installed on this system

Please input five digits number voice code. To cancel the input, please press pound key The voice code that you entered is

For Language 1, press 1. For Language 2, press 2.

Beep

It’s to choose what kind of greeting message will be recorded.

It’s for recording voice files.

It’s played if having no the requested voice file. It plays if entering a wrong extension number.

It’s for entering voice file name. It’s to play what voice file name is entered

If setting “Two Languages”, it’s played before Welcome message.

It’s played before recording any message

10878 8 eight 10879 9 nine 10880 10 ten 10881 11 eleven 10882 12 twelve 10883 13 thirteen 10884 14 fourteen 10885 15 fifteen 10886 16 sixteen 10887 17 seventeen 10888 18 eighteen 10889 19 nineteen 10890 20 twenty 10891 30 thirty 10892 40 forty 10893 50 fifty 10894 60 sixty 10895 70 seventy 10896 80 eighty 10897 90 ninety

Appendix 2.1.2 Voice Prompts Recording

You can change Voice Prompts by two ways:

Appendix 2.1.2.1 Through IP Phone Client

a. Use IP phone which is an extension of GW6000, dial Voicemail Directory

Number (“100” at default). b. Type in password of the extension. (“0000” at default). c. Press "*" key right here, to enter the Administrator mode. d. Type in Voicemail Administrator password (“000000” at default). e. Listen to the prompt, press "1" to record the first language greeting (File

10001 – 10004). Press "2" to record the second language greeting (File

20001 – 20004). f. Or press "3" directly, then type 5 digits file number to directly record

prompt/greeting into the respective file name.

Appendix 2.1.2.2 Through FTP Server directly

a. All prompt/greeting files are saved in vox folder in PCM u-law format. You can

record your prompt in wav format first and then convert to PCM u-law. There are many free Audio convert software on the internet.

b. Login GW6000 embedded FTP serve:

ftp://IG IP address. (Or in IG-Web, select

“Voice” – “Voice Mail” – “Advanced”, then press “Browser Voice mail file” button.)

c. Save the new prompt to vox folder with the same file number to replace the old

prompt. (Suggest you to save all old prompts before updating the new files.)

GW 6000 Administrative Guide Appendix 2

Appendix 2.2 Flowchart

Appendix 2.2.1 Automated Attendant

10001

Hello, please dial the

extension number directly or

press zero for operator

Listening

Press “*＂

Press “#＂

Press “0＂

message?

Make an

Outside call?

Operators code?

Extension

Number length?

Yes

Find out operator

number

Transfer to

Operator

10106

The number is

incorrect, please

dial again.

10102

The number is incorrect,

your call will be transfer

to the operator

Find out

operator

number

Transfer to

operator

hang up

Error Count

< 揗ax Error

Setting“Hang

Thanks for your using,

good bye.

up＂?

10306

End

Yes

10201

In transferring,

please wait

Yes

Extension

exists?

Yes

Dial Count < 3

Yes

19073+10210

No such an extension

number. Dial other number,

Press 0 for operator

hang up

End

hang up

End

GW 6000 Administrative Guide Appendix 2

Appendix 2.2.1.1 Transfer Call to Outside

10106

The number is incorrect,

please dial again.

Error Times

Yes

Hang up

End

10051

Please dial the phone number, at the end, press punch key

Transfer to

Destination

10501

please input

mailbox

number

10504

Please input your

password

correct?

Yes

Yes No

10506

Incorrect

password, please

check it and try

later

Hang up

Error Times

10505

Incorrect

password,

please try again

Hang up

End

GW 6000 Administrative Guide Appendix 2

Appendix 2.2.2 Subscriber Voicemail Flowchart

Setting Reject

of Dial In

Busy

Original Ext?

Yes

The extension line is busy, press *

for waiting; Leave message, press

Setting Busy Call

Forward

10205+10207+10210

# ;Dial other numbers, press zero

for operator.

Setting Direct Call Forward

Yes

dialing again; Leave message, press

Setting Leaving

Message Directly

Transfer to

Extension.

No Answer

Original Ext?

Yes

There is no answer, press * for

# ;Dial other numbers, press zero

Setting No

Answer Call

Forward

10206+10207+10210

for operator.

Yes

Transfer to

Destination ext.

Answer

Dial Count =3

hang up

End

Transfer to original ext.

0or

other Ext

GW 6000 Administrative Guide Appendix 2

Appendix 2.2.2.1 Leaving messages

Has the personal

Yes

greeting been

recorded?

Playing personal

greeting

10301

Leave message afte r

beeping, press punch for

ending

Save messages with

date and extension

Playing the

recording

Leaving message is finished

10304

Your message is recorded

(Turn on MWI)

10306

Thanks for your using,

See you again

Confirmrecording, press 1

Listening record, press 2

Re-recording, press 3

Canceling recording, press 4

10302

10303

Ending, press #

Delete voice file of

temporary area

hang up

End

*Message will be recorded if caller drops the call immediately after leaving message

GW 6000 Administrative Guide Appendix 2

Appendix 2.2.3 Mailbox Administer Flowchart

10503

The mailbox hasn抰

enabled, please dial

other number

or 10502 Sorry,no such a mailbox number

Error Times

Yes

Hang up

End

Changing password, press two;

10507

Listening message, press one;

Recording personal greeting,

press three;

Setting up leaving message

directly, press four

10501

please input

mailbox

number

Yes

10504

Please input your

password

correct?

Yes

Yes No

10506

Incorrect

password, please

check it and try

later

Hang up

Error Times

10505

Incorrect

password,

please try again

Listening message

User抯 input

End

Recording greeting

Changing mailbox password

Recording personal greet ing

Setting leaving message directly

GW 6000 Administrative Guide Appendix 2

Appendix 2.2.3.1 Listening message

You have ( ?voice message )

Listening voice message, press 1 Deleting all message , press 2 Press # for ending

Playing voice message

10305

Playing is finished

10516

User抯 input

Listening again, press 1 Delete this message, press 2 Listening next message , press 3 Transfer this message to other mailbox, press 4 Press # for ending

Leaving

messages?

Yes

10511+10512

10514

User抯 input

10528

Right, press 1. Input

again, press 2. Press

# for ending.

10523

Deleting, please wait

10524

All messages are

deleted

10510

No voice message

Turn off MWI

Point to next

message

10549

Deleting

succeeds

Yes

Please input mailbox #

More message ?

10517

All messages are

played, thanks.

Turn off MWI

10501

Transfer this

message

Turn off MWI

GW 6000 Administrative Guide Appendix 2

Appendix 2.2.3.2 Changing Mailbox Password

Please input new mailbox

password, four digital numbers

Your inputted password is XXXX

Right, press 1 Input again, press 2 Press # for ending

10526

10527+10528

10529

Succeed changing

password

GW 6000 Administrative Guide Appendix 2

2.2.3.3 Recording Personal Greeting

If no personal

Yes No

10532

You have not

recorded greeting

Listening greeting,press1 Recording greeting,press2 Deleting greeting,press3 Press# for ending

greeting

recorded?

Playing Greeting

10531

User抯 input

10533

Recording greeting

after beeping

Press # for ending

Recording

10534

Finish Recording

10549

Deleting succeeds

GW 6000 Administrative Guide Appendix 2

Appendix 2.2.3.4 Setting leaving message directly

GW 6000 Administrative Guide Appendix 2

Appendix 2.2.4 System Administrator’s Voicemail Flowchart

10505

Invalid password

please try again

Yes

10506

Invalid password

please check it and

try later

Hang up

End

Error Count <

“ Max Input Error”

19001

Input administrator

password

Is ppassword

Correct?

Yes

19011

Recording the first language

greeting, press 1.

Recording the second language

greeting, press 2.

Ending, press #

User抯 input

Option 3 is for internal use only. Hence, it will not be playback to user to avoid any change to recording

#1,2

41 4A

Recording process voice files

Recordinggreeting for various languages

GW 6000 Administrative Guide Appendix 2

Appendix 2.2.4.1 Recording Various Greeting

Recording lunching time greeting, press 3.,

Yes No

voice file?

Playback voice file

Recording on duty greeting, press 1.,

Recording out of duty greeting, press 2.

Recording holiday greeting, press 4,

Is there

19012

Ending, press punch

User抯 input

1,2,3,4

19013

Playing, press 1,

recording press2,

ending, press#

19015

No recording

record after beeping,

others

10601

ending press punch

Input incorrect

10305

Playing is finished

GW 6000 Administrative Guide Appendix 2

Appendix 2.2.4.2 Recording Process Voice Files

19200

Pleaseinput voice

code, five digital

number, canceling,

press#

Yes No

Playing voice

file

10305

Playing is

finished

Is ‘#’?

The voice code you input is xxxxx.

Right, press 1. Input again, press

Is there

voice file?

19201+10528

2. Press # for ending

19013

Playing, press one,

recording press two, ending, press #

19015

No recording

Yes

10601

Record after beeping,

ending press punch

GW 6000 Administrative Guide Appendix 3

Appendix 3: Feature Access Codes Assignment

The Feature Access Codes are applied in Tecom IP2007/8 Phones and FXS phone only. It’s to activate/cancel some GW6000 user-specified functions.

These Feature Access Codes are used when the phone is at idle state.

Direct Call Forward via AA

Forward all of the calls without regard to the extension status.

To Activate

*21 + Ext No *21 + * + (PSWD) + * + Outside Telephone Number

To Cancel

**21

Busy Call Forward via AA

Forward the calls if the extension is busy.

To Activate

*22 + Ext No *22 + * + (PSWD) + * + Outside Telephone Number

To Cancel

**22

No Answer Call Forward via AA

Forward the calls if the extension doesn't answer the call within No Answer Time.

To Activate

*23 + Ext No + * + Time *23 + * + (PSWD) + * + Outside Telephone Number + * + Time

To Cancel

**23

Direct Call Forward to Voice Mail Box via AA

Forward all of the calls to its own Voice Mail box.

To Activate

*24

To Cancel

**24

Do Not Disturb via AA

Extension users can enable DND to stop incoming PSTN or IP Trunk calls from ringing at their phone.

To Activate

To Cancel

**4

GW 6000 Administrative Guide Appendix 3

COS Following

It changes the individual COS of the extension temporarily.

*55+(phone number)+(password)

Reset To Default

Selected GW6000 extension features can be returned to default setting.

To Activate

*69

To Cancel

**69

Feature Key Programming

To program the Feature Key to a PSTN, IP Trunk or Trunk Group number.

*70 + (Feature Key number, 1 – 4) + (PSTN, IP Trunk or Trunk Group number)

Phone Lock/Unlock

You can use the Lock feature to prevent unauthorized trunk calls from being made from extension.

To Activate Phone Lock

*97 + (password)

To Cancel Phone Lock

**97 + (password)

Call Waiting

If disabled, it returns busy response while getting second call at non-idle state To Activate

*98

To Cancel

**98

Page Allow/Deny

Block one-way paging (group and all page) over the IP phone speaker

To Activate Page Deny

*99

To Cancel Page Deny

**99

(for IP2007/8 only)

Tecom Co GW6000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual