TECOM IP2032, IG6600 Administrator's Manual

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IG6600

IP2032

Administrator’s Manual

IP2032 ADMINISTRATOR’S MANUAL

Environment

The phone you have purchased must not be disposed of with household waste. You should return these to your distributor if they are to replace or dispose of them in an approved recycling centre.

FCC Statement

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions in this manual, may cause interference to radio communications. This equipment has been tested and found to comply with the limits for a Class B computing device pursuant to Subpart J of Part 15 of FCC rules, which are designed to provide reasonable protection against radio interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user, at is own expense, will be required to take whatever measures are necessary to correct the interface.

CE Declaration of Conformity

This equipment complies with the requirements relating to electromagnetic compatibility, EN55022 class B for ITE and EN 50082-1. This meets the essential protection requirements of the European Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility.

All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in retrieval system or translated in to any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of Company. Company reserves the right to revise the publication and make changes from time to time in the contents hereof without obligation of this company to notify person of such revision or changes. The material contained herein is supplied without representation or warranty of any kind. The Company therefore assumes no responsibility and shall have no liability of any kind arising from the supply or use of this document or the material contained herein.

Trademarks

Windows 98/2000/XT/NT™ and Internet Explorer™ are registered trademarks of Microsoft Corporation. All other company, brand and product names, like Netscape Navigator™ are trademarks or registered trademarks of their respective owners.

ISO-9001ISO-9001

IP2032 ADMINISTRATOR’S MANUAL

WARNING!

1. Read these installation instructions carefully before connecting the IP phone to its

power adapter.

2. To reduce the risk of electric shock, do not remove the cover from the IP phone or

attempt to dismantle it. Opening or removing covers may expose you to dangerous voltage levels. Equally, incorrect reassembly could cause electric shock on re-use of the appliance.

3. Do not expose the IP phone to fire, direct sunlight or excessive heat.

4. Do not expose the IP phone to rain or moisture and do not allow it to come into contact

with water.

5. Do not install the IP phone in an environment likely to present a Threat of Impact.

6. You may clean the IP phone using a fine damp cloth. Never use solvents (such as

trichloroethylene or acetone), which may damage the phone’s plastic surface and LCD screen. Never spray the phone with any cleaning product whatsoever.

7. Take care not to scratch the LCD screen.

8. The IP phone is designed to work in temperatures from 0oC to 45oC (32oF to 104oF).

9. The IP phone must be installed at least 1 meter from radio frequency equipment, such

as TVs, radios, hi-fi or video equipments (which radiate electromagnetic fields).

10. Do not connect the LAN/PC port to any network other than an Ethernet network.

11. Do not attempt to upgrade your IP phone in an unstable power environment. This could

cause unexpected damages.

12. Do not work on the system during lightning storms. Please disconnect all cables.

13. Children don't recognize the risks of electrical appliances. Therefore use or keep the

phone only under supervision of adults or out of the reach from children.

14. No repair can by performed by the end user, if you experience trouble with this

equipment, for repair or warranty information, please contact your supplier.

Electrical Powering:

The IP2032 can be powered with PoE Switch or power adaptor in the package, the power adaptor must be 5V/2A. Any damage caused to the IP2032 as a result of using unsupported power adaptors will not be covered by the manufacturer’s warranty.

Product Disposal Warning:

Ultimate disposal of this product, accessories, packing, especially the batteries should be handled carefully for recycle and nature protection in accordance with national laws and regulations.

IP2032 ADMINISTRATOR’S MANUAL

1. Contents

1. Contents ......................................................................................................................4

2. Getting Started............................................................................................................6

3. Overview of the IP2032...............................................................................................7

The Front-View of the IP2032.......................................................................................8

The LED Indication ..................................................................................................... 11

The LCD Indication .....................................................................................................12

The Connectors of the IP2032....................................................................................13

Hardware Installation ..................................................................................................14

4. General Operations ..................................................................................................16

Introduction.................................................................................................................16

Calls ....................................................................................................................16

Caller ID & User ID ..............................................................................................16

To Install the IP2032 ............................................................................................16

To Configure Your IP2032 for Service..................................................................16

Basic Call Features.....................................................................................................18

Making a Call.......................................................................................................18

Making a Call via Specific Trunk..........................................................................18

Receiving a Call...................................................................................................19

Receiving a Call via Specific Trunk......................................................................19

Last Number Redial.............................................................................................19

Mute the Microphone...........................................................................................19

Adjust the Voice Volume During a Conversation .................................................19

Call Record.................................................................................................................20

Review Dialed Calls.............................................................................................20

Review Received Calls........................................................................................20

Review Missed Calls ...........................................................................................20

Information about the IP2032 .....................................................................................22

View Information about the IP2032......................................................................22

5. Advanced Operations...............................................................................................23

Network Settings.........................................................................................................23

Static IP Address .................................................................................................23

Dynamic IP Address (DHCP)...............................................................................24

PPPoE.................................................................................................................24

Advanced Call Operations ..........................................................................................26

IP2032 ADMINISTRATOR’S MANUAL

Call Hold..............................................................................................................26

3-Way Conference Call........................................................................................26

Call Transfer (Blind Transfer)...............................................................................26

Call Transfer (Attended Transfer) ........................................................................27

Phonebook .................................................................................................................28

Phonebook (Browse and Dial a Number) ............................................................28

Phonebook (Add or Edit a Number).....................................................................28

Phonebook (Delete a Number) ............................................................................29

Speed Dialing .............................................................................................................30

Speed Dialing (Add, Edit, or Delete a Number) ...................................................30

Dial a Speed Dialing Number...............................................................................30

Blocking List ...............................................................................................................31

Caller Blocking (Add, Edit, or Delete a Number)..................................................31

Call and Phone Management .....................................................................................32

Call Forward ........................................................................................................32

Auto Answer ........................................................................................................32

DND.....................................................................................................................33

6. Web Configuration....................................................................................................34

Login Information........................................................................................................34

Configuration Pages ...................................................................................................36

Information Page .................................................................................................36

Network Page ......................................................................................................37

Phone Page.........................................................................................................39

SW Upgrade Page...............................................................................................42

SIP Page .............................................................................................................44

System Page .......................................................................................................50

Phonebook ..........................................................................................................52

7. Features & Specifications........................................................................................54

8. Troubleshooting........................................................................................................58

9. Glossary ....................................................................................................................59

Acronyms....................................................................................................................59

Terminology ................................................................................................................60

IP2032 ADMINISTRATOR’S MANUAL

2. Getting Started

This section will help you quickly find the information that you need to make use of the full features of IP2032.

You want to… Page Link

Have an overview of the IP2032. 7

Understand the front-view of the IP2032. 8

Understand the LED indication. 11

Understand the LCD indication. 12

Understand the connectors of the IP2032. 13

Understand the hardware installation 14

Make/receive calls. 18

Hold a call, make a three-way conference call, or transfer a call.

Use the phonebook. 28

Use the Speed Dialing feature. 30

Setup the IP2032 via web. 34

Changing network settings via web. 37

IP2032 ADMINISTRATOR’S MANUAL

3. Overview of the IP2032

The IP2032 is an internet telephony desktop phone that connects to intelligent gateway IG6600 with an Ethernet cable rather than traditional a PSTN line. Basically, it needs to be connected to LAN side or WAN side of IG6600. Like a traditional office telephone, it can deliver good voice quality and perform a great number of PBX-equivalent call features.

The IP2032 can transfer and receive voice via IP network. Therefore, it can be deployed and connected all over the world among headquarter and remote branch offices. Since it is a stand-alone and “always-on” terminal, there is no need to have any active PC to let it work. The IP2032 is completely stand-alone.

The IP2032 comes with a graphic LCD display, traditional keypad, several function keys, handset, I/O ports, and PoE (Power-over- Ethernet) /Power adaptor. It can be installed and placed on the desktop or mounted on the wall.

IP2032 ADMINISTRATOR’S MANUAL

The Front-View of the IP2032

The figure below illustrates the front view of the IP2032. With the point numbers, you can find its name and a simple description of the part in the following table.

Part Name Description of function

Handset Top Cradle For the placement of handset (Receiver end).

Hook Switch To hang-on and hang-off of handset.

Latch

To latch the handset from drop when phone is mounted on the wall.

Speaker For ring and receiver of hands-free talking.

Handset Cord Jack RJ-9 jack for the handset.

Headset Cord Jack RJ-9 jack for the headset.

2 3 4 6 5 1 7 8 15 17 16 10 11 12 13 9 14

IP2032 ADMINISTRATOR’S MANUAL

Handset Bottom Cradle For the placement of handset (Transmitter end).

The message LED. This red LED is used to indicate incoming call arrival, register status, or message waiting.

LCD

The LCD screen is used to display phone’s settings, time and date, phone numbers, call status and so forth.

The MENU/EXIT key. In idle state, press it to go into phone’s menu. When in phone’s menu, press it to go back to previous menu level.

The REDIAL/<< key. In idle state, press it and choose a dialed number to redial. In phone’s menu, press it to

go to upper menu item.

The MESSAGE/OK key. In idle state, press it to dial mailbox number to access voice messages from IG6600. In phone’s menu, it’s used to validate the selection. For dialing state, it’s used to dial out the inputted phone number immediately.

The PHONEBOOK/>> key. In idle state, press it to go into phonebook menu. In phone’s menu, press it to go to lower menu item.

The above three keys are also softkeys. The key’s function depends on its corresponding content displayed on the LCD.

Two Line keys. These two keys can be used for line selection or programmable features. A red LED is associated with each key to indicate its line/call/feature status.

The Volume Control/Navigation key. While the phone is in idle state, the ring volume is adjusted. While in talking state, the Handset, Speaker, or Headset receiving volume is adjusted. It is also used to navigate items in phone’s configuration menu.

The CONFERENCE key. When there are two connected calls in the meantime, press it to create a conference call. One party could hear the voice of the other two parties. It is a voice-bridged function.

The TRANSFER key, press it then dial the other phone number to transfer a call to another IP phone.

The HOLD key, press it to put the current call on hold. Press again to resume the held call.

IP2032 ADMINISTRATOR’S MANUAL

[1], [2], …, [9], [*], [0], [#]: The numeric keypad for dialing numbers.

This HEADSET key. It is used to activate/de-activate the headset. Press HEADSET key first then press SPEAKER key to establish a call by headset. A red LED is associated to indicate its status.

This MUTE key. It is used to activate/de-activate the voice transmission from this IP phone. A red LED is associated to indicate its status.

This SPEAKER key is used to switch the voice path between handset and phone’s speaker. A red LED is associated to indicate its status.

Microphone Hole

A small hole for hands-free microphone input under the front edge of IP phone.

IP2032 ADMINISTRATOR’S MANUAL

The LED Indication

LED Color

Status Description

Off Idle or no new message.

Blinking

Slowly

New voice message indication.

Blinking

Rapidly

There is an incoming call.

MESSAGE

LED

Red

Blinking

Continuously

IP2032 cannot register to IG6600.

Off The hands-free speaker is not in use.

SPEAKER

key

Red

Steady

While in on-hook dialing mode or hands-free talking mode.

Off

The microphone is active for handset, headset or hands-free mode.

MUTE key

Red

Steady

The microphone is inactive for handset, headset or hands-free mode.

Off The headset mode is disabled.

HEADSET

key

Red

Steady The headset mode is enabled.

Off The trunk line is un-activated or idle.

Steady The trunk line is active (dialing, or during a call).

Blinking

Slowly

The call of relative trunk line is on hold.

Line keys

Red

Blinking

Rapidly

There is an incoming call from that trunk line.

IP2032 ADMINISTRATOR’S MANUAL

The LCD Indication

The following figure shows a standard format of LCD screen. There are 3 soft keys associated with the operation of LCD display. For different menu or status, the display format will be changed accordingly.

Date and Time: If Network Time Server is set, phone will sync the correct time to time

server according to user’s time zone setting. If not, it shows the passed time since latest boot.

Message Indication: If voice messages are notified by IG6600, phone will show the

number of unread messages.

DND Indication: If DND (Do Not Disturb) function is enabled, phone will show “DND” on

LCD.

Extension Number and Status Indication: There are three line statuses, registered,

un-registered, phone’s always call forward. For registered status, phone will show icon

after line number. For un-registered status, phone will show icon after extension

number. For registered status, if enable phone’s always call forward function, icon will replace the original registered icon.

Date and

Time

Message Indication

Softkeys

DND Indication

Extension Number and Status Indication

IP2032 ADMINISTRATOR’S MANUAL

The Connectors of the IP2032

Part Name Description of function

1 CON

Console port reserved for engineering service only.

PC port

RJ-45 Jack 100/10Mbps Ethernet port for connecting to PC. Phone could be used as a switch for PC to access the IP network.

LAN port

RJ-45 Jack 100/10Mbps Ethernet port for connecting to IP network. It also support PoE, the power can come from Ethernet cable instead using 5V power adaptor for power port. Note: PoE means Power over Ethernet (IEEE802.3af standard).

4 Power port

To connect the power adaptor, please use standard power adaptor supplied (5VDC/2A). This device can support power auto-switch function if the AC power is outage and the device will switch the power from PoE LAN port.

IP2032 ADMINISTRATOR’S MANUAL

Hardware Installation

Connect the Handset:

Unpacking the box, you can get the handset and handset cord and then you can connect the handset cord to the handset jack of the phone with the handset as the following figure.

Connect the Cables:

Then you can find the connection ports on the rear panel of the phone. Please get two Ethernet cables and follow the installation steps below: (1) If your Ethernet Switch can offer you PoE (Power over Ethernet) power:

- Please connect an Ethernet cable to the Ethernet Switch from LAN port. Then you will see the phone is powered and booting.

- Please connect your PC with an Ethernet cable to PC port.

(2) If your Ethernet Switch doesn’t support PoE function:

- Please connect an Ethernet cable to the Ethernet Switch from LAN port.

- Get the 5V/2A power adaptor attached and plug it to the outlet; then plug the barrel to

the “5V DC” Power port. Then you will see the phone is powered and booting.

- Please connect your PC with an Ethernet cable to PC port.

IP2032 ADMINISTRATOR’S MANUAL

Change the stand’s direction for wall-mount use:

The phone was installed with a wedge stand together in the package. There are two types for using the wedge stand. One is used to stand on the desk; another is used to place on the wall. The figure below shows how to take off the wedge stand. There are two clips on the top edge of the wedge stand. Please press these two clips to out of the top dowels, the wedge stand can be taken off.

If you want to place the phone on the wall, please follow the steps bellow: (1) After taking off the wedge stand, please reverse it for 180 degrees (please see the

figure above). (2) Place the wedge stand back to the phone. Please align the clips to the bottom dowels. (3) If needed, please drill holes and drive nails into the wall firstly. Please make sure the

hole locations are matched with the holes on the wedge stand. (4) Mount the phone on the wall. (5) Finally, plug cables and power adaptor to the phone.

IP2032 ADMINISTRATOR’S MANUAL

4. General Operations

Introduction

To operate the IP2032 with IG6600, you need to know some conventions that will be mentioned in this manual. In the following descriptions, we will introduce some terminologies for your understanding.

When IP2032 firstly connecting to LAN side of IG6600 or at WAN side but in the same subnet, IG6600 will assign an unused phone number to IP2032. After that, even if IP2032 reboot, IG6600 will assign the same phone number to it. So IP2032 can register to IG6600 automatically in the following times.

Calls

The “Call” in this manual represents a connection with outside party. IP2032 supports 2 simultaneous calls, i.e. IP2032 can use 2 channels at the same time. IP2032 can dial the destination phone number directly for making a phone call. IP2032 supports 2 line keys. User can press line key to choose IP or PSTN trunks which the IG6600 registered to make an outgoing call. User can also dial IP or PSTN trunk access number for making an outgoing call. User can hold one call and talk to the other. Therefore, the IP2032 is said to support multiple-call appearance.

Caller ID & User ID

If the caller didn’t choose to hide his number and if the network supports the Caller ID feature, the caller's phone number is shown on the screen when you receive a call. If the caller choose to hide his number or the network doesn’t support the Caller ID feature, the IP2032 will display the user’s ID of the caller if it is available.

To Install the IP2032

Before the operation of IP2032, you have to install the phone well into the network. Please refer to previous section “The Connectors of the IP2032”. Connecting the LAN port to IG6600 or to hub/switch with an Ethernet cable, then connect the handset to handset port with a cord. After that, you could plug the power adaptor to power port, the phone will switch on and work normally.

To Configure Your IP2032 for Service

Furthermore, you have to configure the phone well before operation. You may refer to this administrator manual for full information on how to configure all the settings of the IP2032. Now, if the IP2032 is already connected to IG6600, please follow the following chapters to

IP2032 ADMINISTRATOR’S MANUAL

operate the phone.

The configuration menu to configure IP2032 is as follows:

You may navigate through the menu with the navigation key. The following sections will describe how you can setup your IP2032 through this menu.

Here lists several meanings of icons for you to easily understand the call features:

Off-hook On-hook Talk Keypad

Volume Control/Navigation key MENU/EXIT key

CONFERENCE key TRANSFER key HOLD key

Line keys HEADSET key MUTE key SPEAKER key

REDIAL/<< key MESSAGE/OK key PHONEBOOK/>> key

IP2032 ADMINISTRATOR’S MANUAL

Basic Call Features

Operation Description



1. Pick-up the handset. You will hear dial tone

played.

2. Use the keypad to dial the phone number. Press

OK key or “Dial” softkey to dial out immediately, or wait for a while (Dial Timeout setting) for auto-ending the dial. Phone will send out the dialed number to IG6600. IG6600 will route the call to destination.

Note: You could use the “Backsp” softkey to delete the last digit.

3. Start talking to called party.



4. On-hook the handset when your conversation is

over.

Making a Call

There are three mode to establish a call for this IP phone, handset mode, hands-free mode and headset mode. In this manual, only handset mode is used for example. In the following features, you can

replace to hands-free mode by pressing key or headset

mode by pressing and key. When the conversation is

over, press key again to release call. For headset mode, please prepare a headset first.



1. Pick-up the handset. You will hear dial tone

played.



2. Press the line key. The LED of line key will light

up and the specific trunk line will be engaged. Use the keypad to dial the target phone number. Press OK key to dial out immediately or wait for a while (Dial Timeout setting) for auto-ending the dial.

3. User can also dial the PSTN or IP trunk access

number which the IG6600 registered. For detail about IP and PSTN trunk number, refer to IG6600’s manual.

Note: You could use the “Backsp” softkey to delete the last digit.

Making a Call via Specific Trunk



4. Start talking to called party.

IP2032 ADMINISTRATOR’S MANUAL



5. On-hook the handset when your conversation is

over.



1. Pick-up the handset while hearing phone’s

ringing.

2. Start talking to caller party.

Receiving a Call



3. On-hook the handset when your conversation is

over.



1. While getting an incoming call from a specific

trunk, the relative line key LED will flash and the phone rings. You can pick-up the handset or press the relative line key to receive the call.

2. Start talking to caller party.

Receiving a Call via Specific Trunk



3. On-hook the handset when your conversation is

over.



1. Press the REDIAL key, the LCD will show last 10

dialed records.

Last Number Redial

2. Use volume control key to select a dialed call

and press “Dial” softkey to redial.

1. While being engaged in a conversation

(handset, headset or hands-free mode), you could mute the microphone by pressing the MUTE key.

Mute the Microphone

2. The LED of the MUTE button will light up. At this

moment, the user may speak freely, the outside party will not hear anything.

1. During a conversation, if the voice volume is too

low or too high, you may adjust it.

Adjust the Voice Volume During a Conversation

2. Press the volume control key to adjust the

volume.

IP2032 ADMINISTRATOR’S MANUAL

Call Record

Operation Description

1. Press the MENU key.

 Call Record

2. Use the navigation key to select the Call

Record item. Press OK key to validate the selection.

Dialed Calls

3. Select the Dialed Calls item and validate with

the OK key.

Review Dialed Calls

4. Use the navigation key to review the dialed

calls. You may choose to redial the number (using the “Dial” softkey). Press the “Del” softkey to delete the selected record. Press the “Cancel” softkey to exit the menu.

1. Press the MENU key.

 Call Record

2. Use the navigation key to select the Call

Record item. Press OK key to validate the selection.

Received

Calls

3. Select the Received Calls item and validate

with the OK key.

Review Received Calls

4. Use the navigation key to review the received

calls. You may choose to redial the number (using the “Dial” softkey). Press the “Del” softkey to delete the selected record. Press the “Cancel” softkey to exit the menu.

1. Press the MENU key.

Review Missed Calls

 Call Record

2. Use the navigation key to select the Call

Record item. Press OK key to validate the selection.

IP2032 ADMINISTRATOR’S MANUAL

Missed Calls

3. Select the Missed Calls item and validate with

the OK key.

4. Use the navigation key to review the missed

calls. You may choose to redial the number (using the “Dial” softkey). Press the “Del” softkey to delete the selected record. Press the “Cancel” softkey to exit the menu.

IP2032 ADMINISTRATOR’S MANUAL

Information about the IP2032

You may view all related information about the IP2032 through the LCD menu. This may give you, for example, the current network settings of the IP2032.

Operation Description

1. Press the MENU key.

 Info

2. Use the navigation key to select the Info item

and validate with the OK key.

View Information about the IP2032

3. Use the navigation key to choose the

information you would like to review.

The following information can be reviewed from the LCD screen of your IP2032:

 Model Name  Firmware Number  MAC Address  Network Type  IP Address  Subnet Mask  Default Gateway  DNS Server

IP2032 ADMINISTRATOR’S MANUAL

5. Advanced Operations

Network Settings

The default network settings are the following:

Default IP address/ Subnet Mask: Depend on DHCP server Default Gateway: Depend on DHCP server Default DNS: Depend on DHCP server

Default Administrator’s Username of Web: admin Default Administrator’s Password of Web: 1234

If you need to change these default settings, please refer to the following instructions.

Operation Description

1. Press the MENU key.

 Admin

2. Use the navigation key to select the Admin

item. Press ENTER key to validate the selection. Type the administrator’s password to get into Admin menu.

 Network

3. Use the navigation key to select the Network

item. Press ENTER key to validate the selection. The LCD displays the Network Settings menu.

 Network Type

4. Select the Network Type item and press

ENTER key.

 Static IP

5. Use the navigation key to choose Static IP type

and press ENTER key to validate.

 Static IP

6. Go to previous menu, choose Static IP item and

press ENTER key.

Static IP Address

 IP Address,

Subnet Mask,

Default Gateway,

DNS

7. There are IP Address, Subnet Mask, Default

Gateway, and DNS items for user to configure.

IP2032 ADMINISTRATOR’S MANUAL

8. Use the keypad to enter the IP address, subnet

mask, default gateway, or DNS of your IP phone. Use the * key for representing a dot .

Press ENTER key to validate the entered value.

Note: You could use the “Backsp” softkey to delete the last character.

You must reboot the phone to validate the network parameter changing.

1. Press the MENU key.

 Admin

2. Use the navigation key to select the Admin

item. Press ENTER key to validate the selection. Type the administrator’s password to get into Admin menu.

 Network

3. Use the navigation key to select the Network

item. Press ENTER key to validate the selection. The LCD displays the Network Settings menu.

 Network Type

4. Select the Network Type item and press

ENTER key.

 DHCP

5. Use the navigation key to choose DHCP type

and press ENTER key to validate.

Dynamic IP Address (DHCP)

You must reboot the phone to validate the network parameter changing.

1. Press the MENU key.

 Admin

2. Use the navigation key to select the Admin

item. Press ENTER key to validate the selection. Type the administrator’s password to get into Admin menu.

PPPoE

 Network

3. Use the navigation key to select the Network

item. Press ENTER key to validate the selection. The LCD displays the Network Settings menu.

IP2032 ADMINISTRATOR’S MANUAL

 Network Type

4. Select the Network Type item and press

ENTER key.

 PPPoE

5. Use the navigation key to choose PPPoE type

and press ENTER key to validate.

 PPPoE

6. Go to previous menu, choose PPPoE item and

press ENTER key.

 Username

7. Choose Username item and press ENTER key.

8. Use the keypad to enter correct PPPoE

username for PPPoE mode. Press ENTER key to validate the input.

Note: You could use the “Backsp” softkey to delete the last character.

 Password

9. Go to previous menu, choose Password item

and press ENTER key.

10. Use the keypad to enter correct PPPoE

password for PPPoE mode. Press ENTER key to validate the input.

Note: You could use the “Backsp” softkey to delete the last character.

You must reboot the phone to validate the network parameter changing.

IP2032 ADMINISTRATOR’S MANUAL

Advanced Call Operations

Operation Description



1. While being engaged in a conversation, you

may hold a call.



2. Press HOLD key to hold the call.

3. To resume a held call, simply press the HOLD

key again.

Call Hold

4. If a trunk line call is held, you can also press the

line key to resume the trunk line call.



1. While being engaged in a conversation, you

may invite another party to join using the 3-way conference call feature. To achieve this, press the HOLD key to hold the first call. IP2032 will automatically switch to another channel.

2. Use the keypad to dial the phone number.

Press OK key to validate, the IP phone will call out the other party.

3. You can talk with the second party prior to let

him/her join the conference.

3-Way Conference Call

4. When you are ready to make the conference,

press the CONFERENCE key. The LCD screen will show “CONFERENCE” that the two calls are in a conference.



1. While being engaged in a conversation, press

the TRANSFER key. The phone prompts you to enter the phone number which you would like to transfer the call to.

2. Use the keypad to dial the phone number.

Press OK key to validate, the IP phone will transfer the call to other party.

Call Transfer (Blind Transfer)

3. You can hang up the handset now. The call has

already been transferred.

IP2032 ADMINISTRATOR’S MANUAL



1. While being engaged in a conversation, hold

the call by pressing the HOLD key. IP2032 will automatically switch to another channel.

2. Use the keypad to dial the phone number.

Press OK key to validate, the IP phone will call out the other party.



3. You can talk with the transfer target prior to

transfer the call.



4. When you are ready to transfer the call, press

the TRANSFER key.

Call Transfer (Attended Transfer)

5. You can hang up the phone now. The call has

already been transferred.

IP2032 ADMINISTRATOR’S MANUAL

Phonebook

The phonebook feature let’s you store a list of phone numbers. (For IP2032, it could be stored up to 200 entries)

Operation Description

 Phone Book

1. Press the MENU key.

2. Use the navigation key to select the Phone

Book item and press OK key.

3. Or just press PHONEBOOK key to enter

phonebook menu.

 Dial

4. To browse the phonebook data, select Dial item

and press OK key. Then use navigation key to browse all phonebook data.

Phonebook (Browse and Dial a Number)

5. When browsing certain phonebook data, press

“Dial” softkey to dial out the phonebook number. Press “Cancel” softkey to exit the phonebook menu.

 Phone Book

1. Press the MENU key.

2. Use the navigation key to select the Phone

Book item and press OK key.

3. Or just press PHONEBOOK key to enter

phonebook menu.

 Edit

4. Select Edit item and press OK key. Then use

navigation key to browse all phonebook data.

Phonebook (Add or Edit a Number)

5. When browsing certain phonebook data, press

“Edit” softkey to add or edit. There are 3 items for user to add or edit, Name, Number and Ring Type.

IP2032 ADMINISTRATOR’S MANUAL

 Phone Book

1. Press the MENU key.

2. Use the navigation key to select the Phone

Book item and press OK key.

3. Or just press PHONEBOOK key to enter

phonebook menu.

 Delete

4. Select Delete item and press OK key. Then use

navigation key to browse all phonebook data.

Phonebook (Delete a Number)

5. When browsing certain phonebook data, press

“Del” softkey to delete.

IP2032 ADMINISTRATOR’S MANUAL

Speed Dialing

The Speed Dialing feature let’s you store a list of 10 phone numbers that you can access easily using a Speed Dialing number from 0 to 9.

Operation Description

1. Press the MENU key.

 Speed Dialing

2. Use the navigation key to select the Speed

Dialing item and press OK key. The LCD screen prompts you to enter a number between 0 and 9.

3. You may enter the desired number directly

using the keypad and press OK key to validate, or use the navigation key to browse all the Speed Dialing numbers.

Speed Dialing (Add, Edit, or Delete a Number)

 If you want to add a new number, find an

empty position, then using keypad to enter a number. Press OK key to validate.

 If you want to edit an existing number, find the

number you would like to edit. Use the “Backsp” softkey to clear the number and use keypad to enter a new number. Press OK key to validate.

1. Pick up the handset.

Dial a Speed Dialing Number



2. Press the “SPD” (Speed Dialing) softkey. Then

enter a SPD number between 0 and 9. The corresponding phone number will be dialed out.

IP2032 ADMINISTRATOR’S MANUAL

Blocking List

The IP2032 provides the possibility to block calls for a specific Caller ID. You can input at most 10 blocking entries.

Operation Description

1. Press the MENU key.

 Line

2. Use the navigation key to select the Line item,

press OK key to validate.

 Blocking List

3. Use the navigation key to select the Blocking

List item to enter the Caller Blocking settings menu. The LCD screen prompts you to enter a number between 0 and 9.

4. You may enter the desired number directly

using the keypad or use the navigation key to browse all the blocked Caller ID.

Caller Blocking (Add, Edit, or Delete a Number)

 If you want to add a new number, find an

empty position, then using keypad to enter a number. Press OK key to validate.

 If you want to edit an existing number, find the

number you would like to edit. Use the “Backsp” softkey to clear the number and use keypad to enter a new number. Press OK key to validate.

IP2032 ADMINISTRATOR’S MANUAL

Call and Phone Management

Operation Description

1. Press the MENU key.

 Line

2. Use the navigation key to select the Line item,

press OK key to validate.

 Call Forward

3. Use the navigation key to select the Call

Forward item and press the OK key to validate the selection. Select the next item according to the type of call forward (Always Forward, Busy Forward, No Answer Forward or DND forward) you would like to activate.

 Status

4. Choose the Status item to turn On/Off the call

forwarding feature. Select On or Off then press the OK key to validate.

 Forward Number

5. Select the Forward Number item to input the

phone number you wish to forward the calls to.

 No Answer

Forward

6. For No Answer Forward item, there is one

additional item “No Answer Time” for user to set. If the phone doesn’t answer the call after this time, the call will be forwarded to the destination. (Default value is 15 seconds)

Call Forward

Note: It is possible to activate different kinds of call forward at the same time. Ex: No Answer forward + Busy Forward, etc.

You can use this function to auto answer all incoming call when you are busy on something and hope the call can be received automatically.

1. Press the MENU key.

 Auto Answer

2. Use the navigation key to select the Auto

Answer item and press OK key.

Auto Answer

3. Use the navigation key to choose to turn On or

Off and press OK key to validate.

IP2032 ADMINISTRATOR’S MANUAL

DND means “Do Not Disturb”. You can enable this function if you don’t want any incoming call to disturb your work. And all incoming call will get busy tone when they make call to your phone number.

1. Press the MENU key.

 DND

2. Use the navigation key to select the DND item

and press OK key.

3. Use the navigation key to choose to turn On or

Off the DND feature and press OK key to validate. While enabling DND function, it shows "DND" on the LCD at idle state.

DND

Note: If both DND and Call Forward are turned on, the priority will be DND Forward > Always Forward > Busy Forward or No Answer Forward.

IP2032 ADMINISTRATOR’S MANUAL

6. Web Configuration

The default network settings are the following:

Default IP address / Subnet Mask: Depend on DHCP server Default Gateway: Depend on DHCP server Default DNS: Depend on DHCP server

Default Administrator’s Username of Web: admin Default Administrator’s Password of Web: 1234

Default User’s Username of Web: user Default User’s Password of Web: 1111

There are two modes to access the IP phone’s webpage: Administrator and User mode. Here lists several differences between two modes:

1. There is no Network page for user mode.

2. There is no SW upgrade page for user mode.

3. In Phone page of user mode, the handset/handsfree/headset Mic and all voice parameter items are hidden.

4. For user mode, most of SIP settings are hidden, only Call Forwarding/Caller Blocking Settings are kept for user to set.

5. In System page of user mode, only user’s password, time settings and phone reboot are kept for user to set.

Accessing the phone through web browser, just simply enter the “http://phone-ip” in the

location field of the browser. If you are not sure about the IP address of the phone, you can examine the current IP address through phone’s menu. (Press MENU key, select item “5. Info”, use navigation key to check the IP address)

IP2032 ADMINISTRATOR’S MANUAL

Press ENTER key to validate, the above dialog box will pop up and prompt you to provide the username and password in order to prevent unauthorized user accessing the phone. Please input the username and password then press OK button to enter phone’s webpage.

IP2032 ADMINISTRATOR’S MANUAL

Configuration Pages

Information Page

The following is the default page you will see when you login to the phone’s webpage.

In this page, it shows Network/Product information and Line status.

Network Page

Network:

Network Type

Select the network type. There are three types: DHCP, S

tatic

IP, or PPPoE.

Time Server

SNTP (Simple Network Time Protocol) server.

Phone will

sync correct time from the server according to phone’

s time

zone setting (In “System” page).

IP Address

Static IP address.

Subnet Mask

Static Subnet Mask.

Default Gateway

Static Default Gateway.

Primary DNS

Static Primary DNS.

Secondary DNS

Static Secondary DNS.

Third DNS

Static Third DNS.

PPPoE Username

Username for PPPoE mode.

PPPoE Password

Password for PPPoE mode.

The Primary/Secondary/Third DNS, Subnet Mask, and Default Gateway are used for Static IP mode, not for DHCP/PPPoE mode. It is necessary to reboot the phone after you change the above network related items. Press “Save Settings” button first, then go to “System” page and press “Reboot” button to restart the phone.

QoS Settings:

DSCP for RTP

Select Differentiated Services Code Point (DSCP) for RTP.

DSCP for SIP

Select Differentiated Services Code Point (DSCP) for SIP.

Buttons:

Save Settings

Save changes in this page to the phone.

IP2032 ADMINISTRATOR’S MANUAL

Cancel

Discard all changes in this page.

IP2032 ADMINISTRATOR’S MANUAL

Phone Page

Volume Control:

Field Name Function

Handset Mic

Select the volume level of handset microphone.

Handset Speaker

Select the volume level of handset speaker.

Handsfree Mic

Select the volume level of hands-free microphone.

Handsfree Speaker

Select the volume level of hands-free speaker.

Headset Mic

Select the volume level of headset microphone.

Headset Speaker

Select the volume level of headset speaker.

Ring Volume

Select the volume level of ring.

IP2032 ADMINISTRATOR’S MANUAL

Tone/Ring Selection:

Tone Type

Select the tone type for country. There are 11 tone types

for

selection.

Ring Type

Select the ring type. There are10 ring types for selection.

Voice Parameters: Enable Echo Canceller

Turn on the Echo Cancellation function.

Enable VAD+CNG

Turn on VAD (Voice Activity Detection) and CNG (Comfortable Noise Generation) function.

Enable Silence Suppression

Turn on the Silence Suppression function.

Phone Features:

Enable Auto Answer

Turn on Auto Answer function.

When it is enabled, phone will

pick up the call automatically.

Enable DND

Turn on “Do Not Disturb” function. When it is enabled,

all

incoming call will get busy tone when they make call to this

phone number. User can also press *4 (feature access code)

to enable DND

function.

Enable CLIP

Turn on the CLIP (Calling Line Identity Presence

). The caller

ID of incoming call will show on LCD.

Enable CLIR

Turn on the CLIR (Calling Line Identity Restriction). It’

s used

to hide you number to called party.

Enable Call Waiting

When Call Waiting function is enabled and user is in talk

state, phone can allow other inc

oming calls. It flashes the

line key LED and Call Waiting Tone (If Call Waiting Tone is

enabled) to indicate user. If it’

s disabled, when user is in talk

state, other incoming caller will get busy tone.

User can also press *98 (feature access code) to enab

le Call

Waiting function.

Enable Call Waiting Tone

Turn on the Call Waiting Tone function. At talk state, a

beep

tone will indicate user every 10 seconds when another call

ringing in.

Enable Hold Reminder

Turn on the Hold Reminder function.

Hold Reminder Time (sec)

When a call is held, phone will remind user with

a beep tone

every this time period.

Dial Timeout (sec)

Set the timeout to automatically end dialing.

Speed Dialing Settings: Speed Dialing Entry 0~9

There are 10 speed dialing entries for user to set.

Line Keys:

IP2032 ADMINISTRATOR’S MANUAL

Line Key Type 1~2

There are 4 types could be chosen: None, Line

, Feature Key

and Call Park

. Phone will do the relative function when user

pressing related line key.

Feature Key String 1~2

The string will be executed when the line

key type is set to

“Feature Key”. When “Call Park”

is chose, the string will be

assigned value automatically.

Buttons:

Save Settings

Save changes in this page to the phone.

Cancel

Discard all changes in this page.

SW Upgrade Page

HTTP Upgrade:

Field Name Function

Software File

Select desired software and press Update button to upgrade software.

Configuration File

Select the desired configuration file and press Update

button

to restore the settings. Press Backup button

to save the

configuration file on your PC.

Phonebook File

Select desired phonebook file and press Update button

update. Press Backup button to save the phonebook file on your PC.

The upgrade process will start. It needs 2 minutes to finish, please do not turn off the power at this time. After updating successfully, the phone will reboot automatically.

TFTP/FTP Upgrade:

Server Type

Select the Server Type. (TFTP or FTP)

Server IP Address

IP address of TFTP or FTP Server.

Files Directory

Files directory where the software, confi

guration file, or

phonebook file located.

Server User Name

Username of the account on the server.

User Password

Password of the account on the server.

Software File

Software file name on the server.

Configuration File

Configuration file name on the server.

Phonebook File

Phonebook file name on the server.

IP2032 ADMINISTRATOR’S MANUAL

You can also use TFTP or FTP server to update the software, configuration file, or phonebook file. First, fill the correct file name which you desire to update. Second, press “Save Settings” button to save. Finally, press relative “Update” button, the update process will start.

Buttons:

Save Settings

Save changes in this page to the phone.

Cancel

Discard all changes in this page.

Note: If there are errors while you updating the software and the phone can’t work. Please

press the key when phone just power on. Then you can see the hint on LCD. Set your TFTP server’s IP to “192.168.1.11” and rename the correct software to “app.bin.gz”.

After pressing key, the phone will automatically update the software named app.bin.gz from fixed IP: 192.168.1.11.

IP2032 ADMINISTRATOR’S MANUAL

SIP Page

SIP Proxy Server:

Server Mode

Different server mode could be set. There are two

server

mode supported: Normal and IG6600.

SIP Proxy Server

Set SIP proxy server.

Outbound Proxy Server

Set SIP outbound proxy server.

Server Port

Set SIP proxy service port.

SIP Secondary Proxy Server

Set SIP secondary proxy server.

SIP Surviving Proxy Server

Set SIP surviving proxy server.

SIP Registrar Server:

Registrar Server

Set SIP registrar server.

Registrar Outbound Server

Set SIP registrar outbound server.

Registrar Server Port

Set SIP registrar port.

Registrar Expire Time (sec)

Set SIP registrar expire time.

Subscriber Information:

IP2032 ADMINISTRATOR’S MANUAL

Phone Number

Set the phone number.

Display Name

Set the display name on LCD.

Authorized ID

Set the authorized ID for SIP registration.

Authorized Password

Set the authorized password for SIP registration.

End Dial on #

Enable # key to end dialing.

DTMF Type

Select the way to send DTMF through in-band or out- band mode (RFC2833/SIP-INFO).

RFC2833 Payload

Set the RFC2833 payload number.

Session Timer:

Enable Session Timer

Turn on the session t

imer. When a session is established,

phone will resend INVITE packets every half of this time for

preventing from packet lost. The re-

INVITES ensure that

active sessions stay active and completed sessions are

terminated.

Session Expires

Set expire time for session.

MIN SE

Set minimum session expiration time. It will notify

server the

minimum expiration time that you accepted in negotiation

state. It is conveyed in the Min-

SE header in the initial

INVITE request.

IP2032 ADMINISTRATOR’S MANUAL

Optional SIP Header:

Optional Header 1

Set value for SIP optional header 1.

Optional Header 2

Set value for SIP optional header 2.

RTP Parameters:

RTP Port Base

Set port base for RTP (Real-time Transport Protocol).

Enable Statistic

Enable statistic RTP server.

Statistic Server

Set statistic server.

Statistic Port

Set statistic port.

Codec Settings:

G.711u-law/a-law, G.729, G.723.1

Select the codec priority for RTP communications.

G.723.1 Bit Rate

Select the bit rate of codec G.723.1.

Packet Time

Select the relative packet time.

IP2032 ADMINISTRATOR’S MANUAL

NAT Settings:

NAT Type

Select NAT type. There are 4 types for user to select, STUN,

SIP PING, Port Mapping, and UDP Heartbeat.

SIP PING Interval Time (ms)

Set the SIP PING frequency.

STUN Server IP

Set STUN server IP address.

STUN Server Port

Set STUN server port.

Extern Router IP

Set external router address for port mapping.

Extern Signal Port

Set external SIP signaling port for port mapping.

Extern RTP Port Base

Set external RTP port base for port mapping.

Call Forwarding Settings:

Always Call Forwarding; Always Forward Destination

Turn on the always call forwarding function, the right

side is

where the call will be forwarded to. User can also press *21 + (Forward Destination) to enable this function.

Busy Call Forwarding; Busy Forward Destination

Turn on the busy call forwarding function,

the right side is

where the call will be forwarded to. User can also press *22 + (Forward Destination) to enable this function.

No Answer Call Forwarding; No Answer Forward Destination

Turn on the no answer call forwarding function, the right

side

is where the call will be forwarded to.

User can also press

*23 + Ext No + * + (No Answer Time) to enable this function.

No Answer Timeout (sec)

Set the timeout for No Answer Call Forwarding.

DND Call Forwarding ; DND Forward Destination

Turn on the DND forwarding function

, the right side is where

the call will be forwarded to. User can also press *24 + (Forward Destination) to enable this function.

IP2032 ADMINISTRATOR’S MANUAL

Caller Blocking Settings:

Enable Block Anonymous

Call

Turn on to block the incoming call without Display Name.

Caller Blocking Entry 0~9

There are 10 blocking entries for user to set. When t

he caller

ID of the incoming call matches a certain blocking entry, the

call will be blocked. The remote party will hear busy tone.

Prefix Entry Settings:

Prefix Entry Type, Pattern, or Replace

If the “Prefix Entry Type” is “Replace” mode, the “Prefix En

try

Pattern”

will be replaced by the “Prefix Entry Replace”. If the

“Prefix Entry Type” is “Add” mode, the “Prefix Entry Replace”

will be added behind

the “Prefix Entry Pattern”. For example,

IP2032 ADMINISTRATOR’S MANUAL

the “Prefix Entry Pattern” is 220 and the “Prefix Entry

Replace” is 210. When you dial 220 with

keyboard, the

phone will dial 210 for “replace” mode or 220210 for

“Add”

mode.

Dial Plan:

Dial Plan

Outgoing call which fit for the dial plan rule will be called out

immediately, without waiting the dial timeout. It is co

nvenient

for users to make call quickly. There are several kinds of

settings for dial plan: 1. “x”

means any single digit from 0~9.

2. “[digit-digit]” means a valid range for a certain

number

position. 3. [digits] means acceptable numbers for a certain

number position. 4. “|”

is used for separate different dial plan

items. For example, set dial plan as “60xx|30[6-9]|10[45]”

, if

user dial 6000~6099, 306, 307, 308, 309, 104, and 105, IP

phone will dial out it immediately. Otherwise, dial out the

number after dial timeout.

Buttons:

Save Settings

Save changes in this page to the phone.

Cancel

Discard all changes in this page.

IP2032 ADMINISTRATOR’S MANUAL

System Page

Admin Settings:

Field Name Function

Administrator Name

The administrator username to login phone’s webpage.

Administrator Password

The administrator password to login phone’s webpage.

User Name

The user username to login phone’s webpage.

User Password

The user password to login phone’s webpage.

Enable Log Server

Turn on the log server.

Log Level

Select log level.

System Log Address

Set IP address for system log server.

System Log Port

Set port for system log server.

System Language

Set system language.

The user name is not allowed to the same as administrator name. The administrator’s and user’s name should be set at least 1 character, not allowed to be null. The administrator’s and user’s password should be set at least 4 characters. When changing password in phone’s config menu, less than 4 characters will be discard, not be saved.

IP2032 ADMINISTRATOR’S MANUAL

The IP2032 provides System Log function. The administrator could assign IP address and port for system log server. There are 8 log levels for administrator to select.

Time Settings:

Auto DST

Turn on the auto DST (Daylight Saving Time) function.

Daylight Saving Time

Three time shifts could be set, -1, 0, and +1.

Starts on

Start time for DST.

Ends on

End time for DST.

Time Format

USA 24_HOUR, USA 12_HOUR, European 24_HOUR, and

European 12_HOUR.

Time Zone

Set time zone.

Reboot Phone:

Reboot Phone

Reboot this IP Phone.

Reset to Default:

Reset Configuration

Reset Configuration to factory default.

Reset Phonebook

Clear all Phonebook data.

Reset All

Reset all data to default including Configuration,

Call

Records, and Phonebook data.

Diagnostics:

Download System Log

Press to download system log.

View SIP Message

Press to view SIP messages.

Buttons:

Save Settings

Save changes in this page to the phone.

Cancel

Discard all changes in this page.

IP2032 ADMINISTRATOR’S MANUAL

Phonebook

This page lets you configure phonebook data of your phone. You may:

 Edit up to 200 entries. Each page will just show 20 entries.

 Dial a phone number directly from this webpage.

Phonebook Entry:

Field Name Function

User Name

Name of your contact.

Phone Number

Phone number or SIP URI of your contact.

Ring Type

Select particular ring type for each entry.

To call your contact, simply click the corresponding Dial button and it will show the following dialog box (for example, if you click first entry to call out, the result will be the following):

IP2032 ADMINISTRATOR’S MANUAL

Then press the “Dial” button in order to start dialing. Phone will dial out corresponding number automatically.

IP2032 ADMINISTRATOR’S MANUAL

7. Features & Specifications

With highly integrated chip and sophisticated design, this IP2032 offers a variety of features. And it can provide high performance, reliable and quality voice communication for the users. The hardware specifications are list as follows for your reference.

Main Unit

-Dimension: 180 * 195 * 105 mm.

-Plastic material: ABS type.

-Support 2 angles (one is with stand and the other is without stand).

-Can be mounted onto the wall with the stand.

-Support detachable handset and curled cord.

LAN and PC Ports

-Integrated 2 ports Ethernet switch.

-IEEE 802.3 10BaseT / 802.3u 100BaseTx compliant.

-Auto-negotiation with link speed and full/half duplex mode.

-Auto MDI/MDIX for both downlink and uplink auto-swapping.

-Support QoS IEEE 802.1p voice priority function.

Power Supply

-Input: 5VDC/2A power adapter.

-Support PoE (Power over Ethernet), IEEE 802.3af Device - Class 2 (7W).

Voice Handling

-Supports multiple Audio Codecs: G.711 a-law/ μ-law, G.729, G.723.1 (5.3Kbps/6.3Kbps).

-Supports VAD (Voice Activity Detection) and CNG (Comfort Noise Generation).

-Volume adjustable for handset, headset, hands-free and ring.

-Support G.165 16ms line Echo Cancellation.

-Adaptive Jitter Buffering function supported.

-Hands-free talking supported.

-Support multiple calls and multiple lines appearance.

Tone Function:

-DTMF tone generation.

-Side tone and good voice quality supported.

-Out-bound DTMF relay (RFC2833/SIP-INFO) support.

-Local tone support (Dial, Ring, Ring back, Busy and related tones).

Feature Access Codes:

IP2032 ADMINISTRATOR’S MANUAL

The Feature Access Codes are applied between IP2032 and IG6600. It’s used to activate/deactivate some user-specified functions. These Feature Access Codes are accepted when the phone is at idle state.

Direct Call Forward

Forward all of the calls without regard to the extension status.

To Activate

*21 + Ext No *21 + * + (phone’s password) + * + (Outside Telephone Number)

To Cancel

**21

Busy Call Forward

Forward the calls if the extension is busy.

To Activate

*22 + Ext No *22 + * + (phone’s password) + * + (Outside Telephone Number)

To Cancel

**22

No Answer Call Forward

Forward the calls if the extension doesn't answer the call after No Answer Time.

To Activate

*23 + Ext No + * + Time *23 + * + (phone’s password) + * + (Outside Telephone Number) + * + Time

To Cancel

**23

DND Call Forward

Forward the calls if the extension enables DND.

To Activate

*24 + Destination

To Cancel

**24

Direct Call Forward to Voice Mail Box

IP2032 ADMINISTRATOR’S MANUAL

Forward all of the calls to its own Voice Mail box.

To Activate

*25

To Cancel

**25

DND (Do Not Disturb)

Extension users can enable DND to stop incoming calls from ringing at their phone.

To Activate

To Cancel

**4

COS Following

It changes the individual COS of the extension temporarily.

*55 + (phone number) + (phone’s password)

Call Back Busy

When called party is busy and hearing busy tone, press “6” to wait them call back. Pressing “*66” to cancel the function.

To Activate

6 To Cancel

*66

Reset Feature Access Code to Default

IG6600’s extension features can be returned to default setting.

*69 + (phone’s password)

Line Key Programming

To program the line keys as a PSTN, IP Trunk or Trunk Group number.

*70 + (Feature Key number, 1 – 2) + (PSTN, IP Trunk, or Trunk Group number)

Agent Log On/Off

It is used for an extension to log on/off from it’s ICD group.

To Activate (Log On)

IP2032 ADMINISTRATOR’S MANUAL

*91

To Cancel (Log Off)

**91

Phone Lock/Unlock

You can use the lock feature to prevent unauthorized “trunk calls” that being made from extension.

To Activate Phone Lock

*97 + (phone’s password)

To Cancel Phone Lock

**97 + (phone’s password)

Call Waiting

If it's enabled, it can allow other incoming calls when phone is in talk state. If it's disabled, other incoming caller will get busy tone when phone is in talk state.

To Activate

*98

To Cancel

**98

Page Allow/Deny

To allow/deny group paging or all paging.

To Activate Page Deny

*99

To Cancel Page Deny

**99

IP2032 ADMINISTRATOR’S MANUAL

8. Troubleshooting

Symptom Check & Remedy

No operation

 Check if the power adapter is properly connected.

 Check if the Ethernet cable is properly connected.

 If applicable, check if the PoE (Power over Ethernet)

switch behind the IP phone is set to the right position.

No dial tone

 Check if the handset cord is properly connected.

 Check if the power adapter is properly connected.

Check network connection shown on LCD

 Check if the Ethernet cable is properly connected.

Cannot make call

 Check the status of your SIP registration or contact

your supplier or ITSP for more information or

assistance.

IP phone cannot receive any phone call

 Check if the Ethernet cable is properly connected

 Check the status of your SIP registration or contact

your supplier or ITSP for more information or

assistance.

Cannot connect to the configuration website of the IP phone

 Check if the Ethernet cable is properly connected.

 Check the IP address of the IP phone.

 Check if your firewall/NAT settings are correct.

IP2032 ADMINISTRATOR’S MANUAL

9. Glossary

Acronyms

CODEC Coder and Decoder of Voice CNG Comfort Noise Generation DHCP Dynamic Host Configuration Protocol DNS Domain Name Server DTMF Dual Tone Multiple Frequency HTTP Hypertext Transfer Protocol IP Internet Protocol ISP Internet Service Provider ITSP IP Telephony Service Provider LAN Local Area Network MWI Message Waiting Indication PoE Power over Ethernet (IEEE802.3af standard) PPPoE Point-to-point protocol over Ethernet QoS Quality of Service NAT Network Address Translation RTP Real Time Protocol SIP Session Initiation Protocol SNTP Simple Network Address Translation TFTP Trivial File Transfer Protocol

IP2032 ADMINISTRATOR’S MANUAL

Terminology

10/100BASE-T

It’

s a LAN transmission line specification stipulated by IEEE. Transmission speed

is 10 or 100 Mbps and the modulation technique is base-

band modulation. The

cable uses unshielded twisted pair, similar to

a telephone wire. 10BaseT is an

IEEE standard (802.3) for operating 10 Mbps Ethernet networks (LANs) with

twisted pair cabling and a wiring hub.

Auto answer

In telephone call control: The capability of a machine to answer a ringing

telephone without human intervention.

CODEC

The CODEC (CODER/DECODER) is a standard through which voice information

can be encoded into data or decoded back to voice information. Both a Coder and

Decoder are necessary on both sides of the telephone call since telephone calls

ccur simultaneously in both directions. Bandwidth is an extremely important

factor in QOS (Quality of Service). MOS (Mean Opinion Score) is an attempt to

make a quantifiable benchmark of voice quality. Below are examples of the

CODEC, bit rate and mean opi

nion score: G.711 (toll quality) 64K MOS=4.1,

G.726 16K (32K) MOS =3.8, G.729AB (cell phone quality) 8K MOS=3.7.

DHCP

Dynamic Host Configuration Protocol (DHCP):

A utility that enables a server to

dynamically assign IP addresses from a predefined list and

limit their time of use

so that they can be reassigned. Without DHCP, an IT Manager would have to

manually enter in all the IP addresses of all the computers on the network. When

DHCP is used, whenever a computer logs onto the network, it automatically ge

an IP address assigned to it.

Diff-Serv

Differentiated Services: The Diff-

Serv model divides traffic into a small number of

classes to provide quality of service (QoS). One of QoS in internet.

DNS

Domain Name Service (DNS): A server/program that trans

lates URLs to IP

addresses by accessing a database maintained on a collection of Internet

servers. The program works behind the scenes to facilitate surfing the Web with

alpha versus numeric addresses. A DNS server converts a name like

mywebsite.com to a s

eries of numbers like 107.22.55.26. Every website has its

own specific IP address on the Internet.

Typically one or more DNS servers is

located in an IP network.

DTMF

Dual Tone Multi-Frequency (DTMF)

: The type of audio signals generated when

you press the buttons on a touch-tone telephone. Can be used in inbound

(after

voice channel connected) and outbound (before voice

channel connected)

application.

Ethernet

International standard networking technology for wired implementations. Basic

10BaseT networks

offer a bandwidth of about 10 Mbps. Fast Ethernet (100 Mbps)

and Gigabit Ethernet (1000 Mbps) are becoming popular.

G.711

64 kbps PCM half-

duplex codec (high quality, high bandwidth, minimum processor

load)

Internet Protocol (IP) is located at 3rd lay

er of ISO network model. A set of rules

used to send and receive messages at the Internet address level. IP protocol is

widely used in Internet and LAN networks. The purpose is to deliver data between

computing equipment over the network. The protocol is g

enerally effective but

does not guarantee complete and accurate data communications.

IP2032 ADMINISTRATOR’S MANUAL

IP address

A 32-

bit number that identifies each sender or receiver of information that is sent

across the Internet. An IP address has two parts: an identifier of a partic

ular

network on the Internet and an identifier of the particular device (which can be a

server or a workstation) within that network. A number used to identify the location

of a host device. It is expressed in numeric dot notation (e.g. 202.203.27.31).

MAC address

Media Access Control address (MAC address): It

is a unique identifier assigned to

most network adapters or network interface cards by the manufacturer for

identification, and used in the Media Access Control protocol sub-

layer. It may

also be kno

wn as an Ethernet Hardware Address or physical address. In TCP/IP

networks, the MAC address of a subnet interface can be queried with the IP

address using the Address Resolution Protocol (ARP) for Internet Protocol. On

broadcast networks, such as Ethernet,

the MAC address uniquely identifies each

node and allows frames to be marked for specific hosts. It thus forms the basis of

most of the Link layer (OSI Layer 2) networking upon which upper layer protocols

rely to produce complex, functioning networks.

NAT

Network Address Translation (NAT)

: A network capability that enables a houseful

of computers to dynamically share a single incoming IP address from a dial-

up,

cable or xDSL connection. NAT takes the single incoming IP address and creates

new IP address for each client computer on the network.

Proxy server

Used in larger companies and organizations to improve network operations and

security, a proxy server is able to prevent direct communication between two or

more networks. The proxy server forwards allo

wable data requests to remote

servers and/or responds to data requests directly from stored remote server data.

PSTN

Public Switched Telephone Network (PSTN)

: The worldwide voice telephone

network.

RJ-45

Standard connectors used in Ethernet networks. Ev

en though they look very

similar to standard RJ-11 telephone connectors, RJ-

45 connectors can have up to

eight wires, whereas telephone connectors have only four.

RTP/RTCP

Real-Time Protocol/Real-Time Control Protocol

(RTP/RTCP): IETF specifications

for a

udio and video signal management. Allows applications to synchronize and

spool audio and video information. RTP is specifically concerned with the

dependable transmission of latency-

sensitive traffic across the network and is

involved in using time stampin

g to determine network jitter tolerance and makes

sure that voice packets are arriving in order.

SIP

Session Initiation Protocol (SIP):

A protocol that provides telephony services

similar to H.323, but is less complex and uses fewer resources. SIP is a si

gnaling

protocol for Internet conferencing, telephony, presence, events notification and

instant messaging. SIP is a text-

based protocol, similar to HTTP and SMTP, for

initiating interactive communication sessions between users.

Subnetwork or Subnet

Found

in larger networks, these smaller networks are used to simplify addressing

between numerous computers. Subnets connect to the central network through a

router, hub or gateway. Each individual wireless LAN will probably use the same

subnet for all the local computers it talks to.

TCP/IP

Internet Standard Protocol: The underlying technology behind the Internet and

communications between computers in a network. The first part, TCP, is the

transport part, which matches the size of the messages on either end a

guarantees that the correct message has been received. The IP part is the user's

computer address on a network. Every computer in a TCP/IP network has its own

IP address that is either dynamically assigned at startup or permanently assigned.

IP2032 ADMINISTRATOR’S MANUAL

All TCP/IP

messages contain the address of the destination network as well as

the address of the destination station. This enables TCP/IP messages to be

transmitted to multiple networks (subnets) within an organization or worldwide.

VAD

Voice Activity Detection (VA

D) helps save bandwidth during calls. Examples:

When you making a VoIP call and your not speaking and your listening, that

silence is still taking up bandwidth during the call. When silence is detected by

VAD software over a predetermined length of time, it

sends silent packets that

inform other VAD enabled systems to stop holding the bandwidth for these empty

packets.

VoIP

Voice Over Internet Protocol: VoIP is based on the principal of transmitting

digitized voice packets over networks. Basically, VoIP c

onsists of converting voice

signals into streams of digi

tal packets and sending those packets of data through

an IP-

constructed network environment. VoIP can work in both LAN (local area

network) and WAN (wide area network) environments for intranetwork or

internetwork communication between VoIP channel users.

Routers and switches

and other special compression protocols direct the packetized voice data to their

destination IP address. VoIP can be less expensive than voice transmission using

standard analog packets over POTS (Plain Old Telephone Service). It allo

telephone calls, faxes, or overhead paging to be transported over an existing

data network topology.

TECOM IP2032, IG6600 Administrator's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual