10 Waste Electrical and Electronic Equipment (WEEE)
For EU Customers: All products at the end of their life must be returned to TSL for recycling. For
information on how to return product please contact TSL.
11 Warranty
(A) Warranty TSL’s hardware Products are warranted against defects in workmanship and
materials for a period of twelve (12) months from the date of shipment, unless otherwise provided
by TSL in writing, provided the Product remains unmodified and is operated under normal and
proper conditions. Warranty provisions and durations on software, integrated installed systems,
Product modified or designed to meet specific customer specifications (“Custom Products”),
remanufactured products, and reconditioned or upgraded products, shall be as provided in the
applicable Product specification in effect at the time of purchase or in the accompanying software
license.
(B) Spare Parts Spare parts (i.e. parts, components, or subassemblies sold by TSL for use in the
service and maintenance of Products) are warranted against defects in workmanship and
materials for a period of thirty (30) days from the date of shipment. Spare parts may be new or
originate from returned units under the conditions set forth in subsection D below.
(C) Repair of TSL branded hardware For repairs on TSL branded hardware Products under this
Agreement, including repairs covered by warranty, the repair services provided are warranted
against defects in workmanship and materials on the repaired component of the Product for a
period of thirty (30) days from the shipment date of the repaired Product, or until the end of the
original warranty period, whichever is longer. Any such defects shall be notified to TSL in writing
within 7 days of the same becoming apparent.
(D) Product Service Products may be serviced or manufactured with parts, components, or
subassemblies that originate from returned products and that have been tested as meeting
applicable specifications for equivalent new material and Products. The sole obligation of TSL for
defective hardware Products is limited to repair or replacement (at TSL’s option) on a “return to
base (RTB)” basis with prior TSL authorisation.
Customer is responsible for prompt shipment to TSL and assumes all costs and risks associated
with this transportation; return shipment to the Customer will be at TSL's expense. Customer shall
be responsible for return shipment charges for product returned where TSL determines there is no
defect (“No Defect Found”), or for product returned that TSL determines is not eligible for warranty
repair. No charge will be made to Buyer for replacement parts for warranty repairs. TSL is not
responsible for any damage to or loss of any software programs, data or removable data storage
media, or the restoration or reinstallation of any software programs or data other than the
software, if any, installed by TSL during manufacture of the Product.
(E) Original Warranty Period Except for the warranty applying solely to the repaired component
arising from a repair service as provided in Section C above, the aforementioned provisions do not
extend the original warranty period of any Product that had either been repaired or replaced by
TSL.
(F) Warranty Provisions The above warranty provisions shall not apply to any Product
(i) which has been repaired, tampered with, altered or modified, except by TSL’s authorized service
personnel; (ii) in which the defects or damage to the Product result from normal wear and tear,
misuse, negligence, improper storage, water or other liquids, battery leakage, use of parts or
accessories not approved or supplied by TSL, or failure to perform operator handling and
scheduled maintenance instructions supplied by TSL;
(iii) which has been subjected to unusual physical or electrical stress, abuse, or accident, or forces
or exposure beyond normal use within the specified operational and environmental parameters