12
TROUBLE SHOOTING
The following table provides solutions for problems you may encounter
as you use your Technivorm Moccamaster. If you do not nd a solution
to your specic problem, or the problem persists after troubleshooting,
please contact Boyds Customer Service at 1.800.223.8211.
Problem Possible Cause solution
Brewer not working;
lights not illuminated
Power supply Check to ensure brewer is plugged into outlet.
Power light is on,
but coee maker is
not working
Thermal carafe is not
properly in place
Place carafe snugly against white button
at base.
Mineral buildup in
heating element
See descaling instruction in manual.
Brew basket is
overowing*
Manual drip-stop
is in closed position
Move switch on brew-basket to open position.
Thermal carafe is not
keeping coee hot
Defective thermal carafe
Contact authorized service center
for replacement.
Possible damage to carafe
vacuum seal
Hot-plate stays on after
brewing is complete
Your brewer has manual
power o switch
Manually turn power switch o. Some models
have optional “auto-o” where power switch
shuts o hot-plate in 100 minutes.
Coee tastes
weak or bitter
Incorrec t amount of
coee used in brewing
To brew to SCAA Gold Cup Standard use
2 Tbsp. coee for every 6 oz. cold water.
Incorrec t grind of coee
Technivorm Moccamaster ltered drip grind
should be on the coarser side. The grind
aects the extraction of coee soluables,
which aects the avor of your brewed coee.
Brew cycle is taking
more than 6 minutes
to complete.
Coee brewer needs
to be descaled
See descaling instruction in manual.
Water dripping out
very slowly.
The brewer may be
clogged with mineral
deposits and needs to
be descaled
See descaling instruction in manual.
Glass tube in water
reservoir is cloudy
Brewer needs
to be descaled
See descaling instruction in manual.
* NOTE: Clogging and backing up of water and/or coee in the lter basket can
occur under any or a combination of any of the following conditions: the use
of too nely ground coee, using two or more paper lters, using the gold mesh
lter in conjunction with a paper lter or not properly cleaning oils or grounds
from the gold mesh lter, or allowing coee grounds to spill over the lter.