Technicolor - Thomson TG787 User Manual

THOMSON TG787

Wireless VoIP Residential Gateway

Setup and User Guide

THOMSON TG787

Setup and User Guide

Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from Thomson. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by Thomson. Thomson assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.

Thomson Telecom Belgium Prins Boudewijnlaan, 47 B-2650 Edegem Belgium

http://www.thomson-broadband.com

Trademarks

The following trademarks may be used in this document:

> DECT is a trademark of ETSI. > Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. > Ethernet™ is a trademark of Xerox Corporation. > Wi-Fi®, WMM® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance®. "Wi-Fi CERTIFIED", "Wi-Fi ZONE",

"Wi-Fi Protected Access", "Wi-Fi Multimedia", "Wi-Fi Protected Setup", WPA", WPA2" and their respective logos are trademarks of the Wi-Fi Alliance®.

> UPnP™ is a certification mark of the UPnP™ Implementers Corporation. > Microsoft®, MS-DOS®, Windows®, Windows NT® and Windows Vista® are either registered trademarks or trademarks

of Microsoft Corporation in the United States and/or other countries.

> Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and

other countries.

> UNIX® is a registered trademark of UNIX System Laboratories, Incorporated. > Adobe®, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incor-

porated, registered in the United States and/or other countries.

Other brands and product names may be trademarks or registered trademarks of their respective holders.

Document Information

Status: v2.0 (June 2008) Reference: E-DOC-CTC-20080118-0051 Short Title: Setup and User Guide TG787 R8.1 (en)

Contents

About this Setup and User Guide ............................................. 1

1 Installation.................................................................................... 3

1.1 Preliminary Steps ............................................................................................ 4

1.2 Placing your Thomson Gateway ..................................................................... 5

1.3 Installing your Thomson Gateway .................................................................. 6

1.3.1 Guided Installation .................................................................................................................................7

1.3.2 Manual Installation................................................................................................................................. 9

2 Thomson Gateway Basics ........................................................ 11

2.1 Thomson Gateway LED Behaviour ................................................................ 12

2.2 Thomson Gateway Web Interface ................................................................. 14

2.3 Backing Up/Restoring your Configuration .................................................... 17

3 Adding New Devices to your Network.................................... 19

3.1 Adding a Computer to your Network............................................................ 20

3.1.1 Connecting a computer using Wireless.............................................................................................. 21

3.1.2 Connecting a computer using Ethernet..............................................................................................22

3.2 Adding a Phone to your Network ................................................................. 23

3.2.1 Connecting Phones to the Thomson Gateway...................................................................................24

3.2.2 Configuring your Thomson Gateway .................................................................................................25

3.2.3 Multiple Identities................................................................................................................................. 27

4 Getting the Most Out of Your Thomson Gateway................. 29

4.1 Sharing Content on your Network ................................................................ 30

4.1.1 Setting Up the File Server....................................................................................................................32

4.1.2 Managing your Shared Content..........................................................................................................35

4.1.3 Using UPnP AV to Share Content with Media Devices ..................................................................... 36

4.1.4 Accessing your Shared Content by FTP ............................................................................................. 37

4.2 Telephony Features ....................................................................................... 39

4.2.1 Address Book........................................................................................................................................ 40

4.2.2 Telephony services...............................................................................................................................41

4.2.3 Viewing Telephony Statistics .............................................................................................................. 45

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Contents

4.3 Universal Plug and Play ................................................................................ 46

4.3.1 Accessing Your Thomson Gateway with UPnP .................................................................................47

4.3.2 Managing your Internet connection with UPnP.................................................................................48

4.3.3 Configuring UPnP on the Thomson Gateway....................................................................................50

4.3.4 Installing UPnP on Windows XP .........................................................................................................51

4.4 Assigning a service (HTTP, FTP,...) to a computer ........................................ 53

4.5 Dynamic DNS ................................................................................................ 55

5.1 Encryption ..................................................................................................... 58

5.1.1 Configuring WEP Encryption............................................................................................................... 59

5.1.2 Configuring WPA-PSK Encryption ......................................................................................................60

5.2 Access Control .............................................................................................. 61

5 Wireless Security .......................................................................57

5.3 Disabling SSID Broadcast ............................................................................. 64

6 Internet Security ........................................................................65

6.1 Firewall.......................................................................................................... 66

6.2 Web site Filtering .......................................................................................... 67

6.2.1 Denying access to a specific Web site................................................................................................ 68

6.2.2 Allowing access to a specific Web site...............................................................................................69

6.2.3 Redirecting a Web site ......................................................................................................................... 70

6.2.4 Redirecting all Web sites ..................................................................................................................... 71

7 Troubleshooting ........................................................................ 73

7.1 Setup wizard Troubleshooting ...................................................................... 74

7.2 General Thomson Gateway Troubleshooting ................................................ 75

7.2.1 Wired Connection Troubleshooting.................................................................................................... 76

7.2.2 Wireless Connection Troubleshooting ............................................................................................... 77

7.3 Voice over IP Troubleshooting...................................................................... 78

7.4 Reset to Factory Defaults ............................................................................. 79

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About this Setup and User Guide

Used Symbols

A note provides additional information about a topic.

A caution warns you about potential problems or specific precautions that need to be taken.

Terminology

Generally, the THOMSON TG787 will be referred to as Thomson Gateway in this Setup and User Guide.

Typographical Conventions

Following typographical convention is used throughout this manual:

 Sample text indicates a hyperlink to a Web site.

Example: For more information, visit us at www.thomson-broadband.com

 Sample text indicates an internal cross-reference.

Example: If you want to know more about guide, see “1 Introduction” on page 7”.

 Sample text indicates an important content-related word.

Example: To enter the network, you must authenticate yourself.

 Sample text indicates a GUI element (commands on menus and buttons, dialog box elements, file

names, paths and folders).

Example: On the File menu, click Open to open a file.

Documentation and software updates

Thomson continuously develops new solutions, but is also committed to improving its existing products.

For more information on Thomson's latest technological innovations, documents and software releases, visit us at http://www.thomson-broadband.com

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About this Setup and

User Guide

E-DOC-CTC-20080118-0051 v2.0

1 Installation

Introduction

In a few minutes you will be able to access the Internet using your Thomson Gateway.

This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your computer(s) to the Internet.

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1 Installation

1.1 Preliminary Steps

DSL service

The DSL service must be up and running on your telephone line.

If both conventional telephone and DSL service are simultaneously available from the same copper pair, you will need a central splitter or distributed filters for decoupling DSL and telephone signals.

Public telephone lines carry voltages that can cause electric shock. Only try to set up splitter/ filters that have been designed to be installed by unqualified personnel. For further assistance, contact your Internet Service Provider.

Computer requirements

 To connect a computer via Ethernet, make sure the computer is equipped with an Ethernet Network

Interface Card (NIC).

 For wireless networking, you will need a WiFi-certified wireless client adapter for each computer you

want to connect wirelessly.

Internet connection details

You may need the following connection details from your Internet Service Provider (ISP):

 Your ISP’s method for connecting to the Internet (for example PPPoE)

 The VPI/VCI (for example 8/35)

 Your user name and password to connect to the Internet for PPP connections

 Your IP settings in case of static configurations

Optionally your ISP may indicate the Service Profile to use during Setup.

You may have received this information when you subscribed to DSL at your Internet Service Provider (ISP). You will be prompted for this information at a given step in the installation procedure.

Voice over IP (VoIP) connection details

If you want to be able to make phone calls over the Internet, you will need following details for your VoIP connection:

 A user account at your VoIP Service Provider

 The server settings of your VoIP Service

These settings may be provided by your Internet Service Provider.

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1 Installation

1.2 Placing your Thomson Gateway

Possibilities

You can mount the Thomson Gateway on a wall or simply place it on a desk.

Wall mount

Proceed as follows to mount the Thomson Gateway on a wall or other vertical surface:

1 Take the wall mount leaflet out of the box.

2 Stick the wall mount leaflet on the place where your want to mount your Thomson Gateway.

3 Drill two holes through the marked positions.

4 Fasten two screws in the wall holes. The screws should protrude five millimetres from the surface of the

wall.

5 Attach your Thomson Gateway on the wall using the two mounting slots on the bottom.

If you install the Thomson Gateway onto plasterboard, use dowels to secure the screws. Otherwise the strain of the cables connected to the Thomson Gateway rear panel connectors could pull the Thomson Gateway from the wall.

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1 Installation

1.3 Installing your Thomson Gateway

Installation methods

There two ways to set up your Thomson Gateway:

 Guided Installation

 Manual Installation

Guided Installation

How it works

The Setup wizard included on the CD will guide you through all configuration aspects of your Thomson Gateway. This is the recommended way to install your Thomson Gateway.

Requirements

 Your computer must run one of the following operating systems:

 Microsoft Windows Vista (x64)

 Microsoft Windows XP Service Pack (SP) 2 or higher

 Microsoft Windows XP x64 SP 1 or higher

 Microsoft Windows 2000 SP4

 Mac OS X 10.3 (Panther)

 Mac OS X 10.4 (Tiger)

 You must have administrative rights on your computer

Getting started

Proceed with“1.3.1 Guided Installation” on page 7.

Manual Installation

How it works

The Setup and User Guide will first help you to connect your computer to the Thomson Gateway. After this is done, you can configure your Thomson Gateway using your web browser.

Requirements

Javascript must be enabled on your web browser.

Getting started

Proceed with“1.3.2 Manual Installation” on page 9.

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1 Installation

1.3.1 Guided Installation

Connecting devices: wait!

Do not plug in any cables or connect any devices until you are prompted to do so by the wizard.

In case of problems

If you encounter problems during this installation please refer to “7.1 Setup wizard Troubleshooting” on

page 74.

Starting the wizard

To start the wizard:

1 Insert the Setup CD into your computer's CD- or DVD-ROM drive.

2 If your computer runs:

 Microsoft Windows: The CD should autostart.

 Mac OS X: Double-click Menu in the window with the content of the CD.

3 Select the language of your choice and click OK.

4 The Setup wizard will now guide you through the installation.

5 At the end of the installation, following screen appears:

6 Select the Go to the Thomson Gateway Web Interface

Interface after closing the wizard. On the Thomson Gateway Web Interface, you can further configure

your Thomson Gateway.

7 Click Finish.

8 The CD menu appears.

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if you want to go to the Thomson Gateway Web

1 Installation

CD menu

On the CD Menu, click:

 (Re)configure my Thomson Gateway to reconfigure your Thomson Gateway or add a new computer to

your network.

 View Documentation to view the documentation that is available for your Thomson Gateway. This list

will be automatically updated if you are connected to the Internet.

 Visit Thomson Broadband to visit the online support sections on www.thomson-broadband.com.

Actual available items may depend on the Setup CD delivered with your Thomson Gateway.

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1 Installation

1.3.2 Manual Installation

Procedure

Proceed as follows:

1 Connect the cables

2 Configure the Thomson Gateway

Connect the cables

Proceed as follows:

1 Connect your computer to the Thomson Gateway as described in “3.1 Adding a Computer to your

Network” on page 20.

2 Connect the Thomson Gateway to the DSL line.

3 Connect the power supply.

4 Turn on the Thomson Gateway.

Configure the Thomson Gateway

1 Open your web browser.

2 The Thomson Gateway informs you that you have not yet configured your Thomson Gateway.

If this window does not appear browse to http://dsldevice.lan Gateway (by default: 192.168.1.254) and click Thomson Gateway on the menu on the left-hand side.

3 Click Setup my Thomson Gateway.

4 The Easy Setup wizard appears. This wizard will guide you through the configuration of your Thomson

Gateway. Click Next and follow the instructions.

or to the IP address of your Thomson

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1 Installation

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2 Thomson Gateway Basics

In this chapter

Thomson Gateway LED Behaviour 12

Thomson Gateway Web Interface 14

Backing Up/Restoring your Configuration 17

2 Thomson Gateway Basics

Topi c Page

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2 Thomson Gateway

Basics

2.1 Thomson Gateway LED Behaviour

Status LEDs

On the top panel of your Thomson Gateway, you can find a number of status LEDs, indicating the state of the device during normal operation.

Power LED

Name Colour State

Green Solid on Power on, normal operation

Red Solid on Power on, self-test failed, indicating device malfunction

Orange Solid on Bootloader active (during upgrade)

Off Power off

Ethernet LED

Name Colour State

Green Blinking Ethernet activity

Solid on Ethernet connection, no activity

Off No Ethernet connection

Wireless/WLAN LED

Name Colour State

Green Blinking Wireless activity, WPA(2) encryption

Solid on No wireless activity, WPA(2) encryption

Amber Blinking Wireless activity, WEP encryption

Solid on No wireless activity, WEP encryption

Red Blinking Wireless activity, no security

Solid on No wireless activity, no security

Red/green Toggling Wireless client registration phase

Off WLAN disabled

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Broadband/DSL LED

Name Colour State

Green Blinking Pending DSL line synchronisation

Solid on DSL line synchronised

Off No DSL line

Internet LED

Name Colour State

Green Blinking Internet activity

Solid on Internet connectivity, no activity

2 Thomson Gateway Basics

Red Solid on Internet connection setup failed

Off No Internet connection

Phone/Voice LED

Name Colour State

Green Solid on VoIP service up

Blinking VoIP activity

Off VoIP service down

Ethernet LED (Ethernet port)

A LED may be provided per Ethernet port to indicate link integrity (or activity).

LED Status Description

Off No connection on this port

Solid on Ethernet link up

Blinking Data is flowing from/to this port

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2 Thomson Gateway

Basics

2.2 Thomson Gateway Web Interface

Introduction

The Thomson Gateway Web Interface allows you to configure your Thomson Gateway using your web browser.

Requirements

Javascript must be enabled on your browser.

Accessing the Thomson Gateway Web Interface

Proceed as follows:

1 Open your web browser.

2 Browse to http://dsldevice.lan

3 If you have protected your Thomson Gateway with a user name and password, the Thomson Gateway

will prompt you to enter these. Enter your user name and password and click OK.

4 The Thomson Gateway Web Interface appears.

If your computer runs Windows Vista or Windows XP, you can also access the Thomson Gateway Web

Interface using the Internet Gateway Device icon. For more information, see “4.3 Universal Plug and Play” on page 46.

or to the IP address of your Thomson Gateway (by default: 192.168.1.254).

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Components

2 Thomson Gateway Basics

Label Description

1 Menu

2 Language Bar

3 Navigation Bar

4 Notification Area

5 Content pane

6 Tasks

Language Bar

The language bar is located in the top banner and allows you to change the language of the Thomson Gateway Web interface.

The language bar will only be shown if more than one language is available.

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2 Thomson Gateway

Navigation Bar

The navigation bar is located at the top of the page and allows you to:

 View the current user name.

Click this name to change your password or switch to another user.

 View the current position on the Thomson Gateway Web interface.

 Select change the display level of the page (for example: Overview, Details or Configure)

 Get context-related Help information.

Notification Area

The notification area is located under the Navigation Bar and is used to display:

 Error messages, indicated by a red traffic light.

 Warnings, indicated by an orange traffic light.

 Information, indicated by a green traffic light.

If none of these events occur, the notification area will not be shown.

Basics

Content pane

The content pane is located at the centre of the page and displays the information and configurable items of the selected topic.

Tas ks

To allow a quick configuration of your Thomson Gateway, some pages may offer you a number of related tasks in the Pick a task list. These tasks will guide you to the page where you can perform the selected task.

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2 Thomson Gateway Basics

2.3 Backing Up/Restoring your Configuration

Introduction

Once you have configured your Thomson Gateway to your needs, it may be a good idea to save your configuration for later use. This way you can always return to your working configuration in case of problems.

Backing up your configuration

Proceed as follows:

1 Browse to the Thomson Gateway Web Interface.

2 On the Thomson Gateway menu, click Configuration.

3 In the Pick a task list, click Save or Restore Configuration.

4 Under Backup current configuration, click Backup Configuration Now.

5 The Thomson Gateway prompts you to save your file.

6 Save your file to a location of your choice.

Restoring your configuration

Proceed as follows:

1 Browse to the Thomson Gateway Web Interface.

2 On the Thomson Gateway menu, click Configuration.

3 In the Pick a task list, click Save or Restore Configuration.

4 Under Restore saved configuration, click Browse.

5 Open your backup file.

6 The Thomson Gateway restores your configuration.

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2 Thomson Gateway

Basics

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3 Adding New Devices to your Network

In this chapter

Topi c Page

Adding a Computer to your Network 20

Adding a Phone to your Network 23

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3 Adding New Device

s to your Network

3.1 Adding a Computer to your Network

Guided Installation

If you configured your Thomson Gateway using the Guided Installation, use the same procedure on the computer that you want to add.

At a specific point in the installation, the Setup wizard will inform you that the Thomson Gateway has already been configured:

Select No and click Next to continue.

Manual Installation

You can also manually add a new computer to your local network:

 Connecting a computer using Wireless

 Connecting a computer using Ethernet

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3 Adding New Devices to your Network

3.1.1 Connecting a computer using Wireless

Before you start

Before you can connect a computer to your wireless network you need to know which Network Name (SSID) and encryption your Thomson Gateway is using.

Where can I find the SSID?

If you did not change the SSID manually, your Thomson Gateway uses the SSID that is printed on the bottom panel label of your Thomson Gateway.

Where can I find the encryption?

You have not yet configured your Thomson Gateway

In this case, no encryption is used.

You have already configured your Thomson Gateway using the Guided Installation

If you choose to use the wireless settings proposed by the Setup wizard, you can find the encryption keys on the label on the bottom of your Thomson Gateway:

Forgot your wireless settings?

If you have changed the wireless settings manually and you can’t remember your settings, try one of the following:

If one of your computers is already connected to your network:

1 Browse to the Thomson Gateway Web Interface on a computer that is already connected to your network.

2 On the Home Network menu, click Wireless.

3 In the upper-right corner, click Details.

4 The wireless Access Point page appears. Under:

 Configuration, you can find the network name (SSID).

 Security, you can find the encryption.

If none of your computers is connected to your network, connect a computer using a wired connection and follow the procedure above to find out what your wireless settings are.

Another option is to reset your Thomson Gateway and reconfigure it all over again. For more information, see “7.4 Reset to Factory Defaults” on page 79.

Procedure

Proceed as follows:

1 Configure your computer with the same wireless settings as your Thomson Gateway. For more

information, consult the help of your wireless client.

2 If you enabled the access control list on the Thomson Gateway, you have to register your computer

before you can connect to the network. Access control is disabled by default. For more information, see “5.2 Access Control” on page 61.

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