Technicolor Delivery Technologies Belgium TG789VNV2, TG789VN User Manual

THOMSON TG789vn

Wireless-n Multi-Service VoIP Ethernet WAN & VDSL2 Gateway

Setup and User Guide

THOMSON TG789vn

Setup and User Guide

from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.

THOMSON Telecom Belgium NV Prins Boudewijnlaan, 47 2650 Edegem Belgium

http://www.thomson.net

Trademarks

The following trademarks may be used in this document:

 DECT™ is a trademark of ETSI.  Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc.  Ethernet™ is a trademark of Xerox Corporation.  Wi-Fi®, WMM® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance®. Wi-Fi CERTIFIED, Wi-Fi ZONE, Wi-Fi

Protected Access, Wi-Fi Multimedia, Wi-Fi Protected Setup, WPA, WPA2 and their respective logos are trademarks of the Wi-Fi Alliance®.

 UPnP™ is a certification mark of the UPnP™ Implementers Corporation.  DLNA® is a registered trademark, DLNA disc logo is a service mark, and DLNA Certified is a trademark of the Digital Living

Network Alliance. Digital Living Network Alliance is a service mark of the Digital Living Network Alliance.

 Microsoft®, MS-DOS®, Windows®, Windows NT® and Windows Vista® are either registered trademarks or trademarks

of Microsoft Corporation in the United States and/or other countries.

 Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and

other countries.

 UNIX® is a registered trademark of UNIX System Laboratories, Incorporated.  Adobe®, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incor-

porated, registered in the United States and/or other countries.

Other brands and product names may be trademarks or registered trademarks of their respective holders. All other logos, trademarks and service marks are the property of their respective owners, where marked or not.

Document Information

Status: v1.0 (April 2010) Reference: E-DOC-CTC-20080527-0012 Short Title: Setup & User Guide TG789vn R8.4.x (en)

Contents

About this Setup and User Guide ............................................. 1

1 Installation....................................................................................3

1.1 Before you start .............................................................................................. 4

1.1.1 DSL Requirements..................................................................................................................................5

1.1.2 Connection Requirements .....................................................................................................................7

1.2 Installing your Thomson Gateway .................................................................. 8

1.2.1 Guided Installation .................................................................................................................................9

1.2.2 Manual Installation...............................................................................................................................11

1.3 Adding a New Computer to your Network ................................................... 13

1.4 Connecting a Computer Using the Ethernet Cable ....................................... 14

2 Thomson Gateway Basics ........................................................15

2.1 Thomson Gateway LED Behaviour ................................................................ 16

2.1.1 Status LEDs........................................................................................................................................... 17

2.1.2 WPS Button LED................................................................................................................................... 20

2.1.3 Ethernet LEDs ....................................................................................................................................... 21

2.2 Thomson Gateway GUI ................................................................................. 22

2.3 Backing Up/Restoring your Configuration .................................................... 25

3 Wireless Access .........................................................................27

3.1 Connecting Your Wireless Client via WPS .................................................... 28

3.2 Connecting Your Wireless Client without WPS ............................................ 30

3.3 Securing Your Wireless Connection.............................................................. 31

3.3.1 Configuring WPA-PSK Encryption ...................................................................................................... 32

3.3.2 Configuring WEP Encryption............................................................................................................... 33

4 Telephony................................................................................... 35

4.1 Setting Up Your Telephone Network ............................................................ 36

4.1.1 Connection to the Traditional Telephone Network............................................................................37

4.1.2 Configuring the Thomson Gateway VoIP Settings ............................................................................38

4.2 Address Book ................................................................................................ 41

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Contents

4.3 Telephony Services ....................................................................................... 42

4.3.1 Services supported by Your Service Provider ...................................................................................43

4.3.2 Activating a Telephony Service on your Thomson Gateway ........................................................... 44

4.3.3 Using Telephony Services................................................................................................................... 45

4.4 Viewing Telephony Statistics ....................................................................... 48

6.1 Using the Network File Server ...................................................................... 52

6.2 Using the UPnP AV Media Server ................................................................. 55

6.3 Using the FTP Server .................................................................................... 56

6.4 Managing your Shared Content .................................................................... 58

5 Saving Energy with Your Thomson Gateway ........................49

6 Sharing Content on your Thomson Gateway......................... 51

6.5 Safely Removing your USB Storage Device .................................................. 60

7 Thomson Gateway Tools.......................................................... 61

7.1 UPnP ............................................................................................................. 62

7.1.1 Accessing Your Thomson Gateway with UPnP ................................................................................. 63

7.1.2 Managing your Internet connection with UPnP.................................................................................64

7.1.3 Configuring UPnP on the Thomson Gateway ....................................................................................65

7.1.4 Installing UPnP on Windows XP ......................................................................................................... 66

7.2 Assigning a service (HTTP, FTP,...) to a Computer........................................ 68

7.3 Dynamic DNS ................................................................................................ 70

8 Internet Security ........................................................................ 71

8.1 Firewall.......................................................................................................... 72

8.2 Parental Control ............................................................................................ 73

8.2.1 Configuring The Content-based Filter ................................................................................................ 75

8.2.2 Adding Rules for the Address-Based Filter ........................................................................................ 76

9 Troubleshooting ........................................................................79

9.1 Setup Troubleshooting.................................................................................. 80

9.2 General Thomson Gateway Troubleshooting ................................................ 81

9.3 Wired Connection Troubleshooting .............................................................. 82

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Contents

9.4 Wireless Connection Troubleshooting .......................................................... 83

9.5 Voice over IP Troubleshooting ...................................................................... 84

9.6 Reset to Factory Defaults ............................................................................. 85

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Contents

E-DOC-CTC-20080527-0012 v1.0

About this Setup and User Guide

Used Symbols

A note provides additional information about a topic.

A caution warns you about potential problems or specific precautions that need to be taken.

Terminology

Generally, the THOMSON TG789vn will be referred to as Thomson Gateway in this Setup and User Guide.

Typographical Conventions

Following typographical convention is used throughout this manual:

 Sample text indicates a hyperlink to a Web site.

Example: For more information, visit us at www.thomson.net

 Sample text indicates an internal cross-reference.

Example: If you want to know more about guide, see “1 Introduction” on page 7”.

 Sample text indicates an important content-related word.

Example: To enter the network, you must authenticate yourself.

 Sample text indicates a GUI element (commands on menus and buttons, dialog box elements, file

names, paths and folders). Example: On the File menu, click Open to open a file.

Documentation and software updates

THOMSON continuously develops new solutions, but is also committed to improving its existing products. For more information on THOMSON's latest technological innovations, documents and software releases,

visit us at www.thomson.net

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About this Setup and

User Guide

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1 Installation

Introduction

In a few minutes you will be able to access the Internet using your Thomson Gateway. This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your

computer(s) to the Internet.

Main features

As soon as you have completed the installation of your Thomson Gateway you will be able to benefit from all the services offered by your Thomson Gateway. This Setup and User Guide will focus on the following features:

 Broadband Internet connection.

The first chapter describes how to connect your Thomson Gateway to the Internet.

 Wired and wireless access to your local network devices.

For more information, see “1.4 Connecting a Computer Using the Ethernet Cable” on page 14 and

“3 Wireless Access” on page 27.

 Voice over IP (VoIP) connectivity for traditional phones and IP phones.

For more information see “4 Telephony” on page 35

 Share your media with media players and other network devices using the built-in File Server, FTP Server

and UPnP AV Server. For more information, see “6 Sharing Content on your Thomson Gateway” on

page 51.

 Useful networking tools like UPnP, Dynamic DNS and many more.

For more information, see “7 Thomson Gateway Tools” on page 61.

 Internet Security:

For more information, see “8 Internet Security” on page 71.

Before you can start to use these features, we will first set up your Thomson Gateway.

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1 Installation

DSL

Modem/Router Thomson Gateway

1.1 Before you start

User-specific requirements

You can use your Thomson Gateway as:

 DSL Gateway:

The Thomson Gateway is connected to the DSL network of your service provider and brings the Internet to your home.

To use the Thomson Gateway in this setup, make sure that the requirements in “1.1.1 DSL

Requirements” on page 5 are met.

 Home Router:

The Thomson Gateway is placed behind your another gateway or modem.

DSL

Thomson Gateway

This setup has no special requirements attached to it.

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1 Installation

1.1.1 DSL Requirements

Applicability

This section is only applicable if you are using your Thomson Gateway as DSL gateway. For more information, see “User-specific requirements” on page 4.

DSL Service

The DSL service must be activated on your telephone line by your service provider.

Decoupling the voice and DSL signal

As soon as the DSL service is activated two kinds of signals will be available on your telephone line:

 Voice signals  DSL signals

To ensure the sound quality of your phone calls, the DSL signal must be omitted from the telephone line before it reaches your phone, otherwise you might hear a noise in the background when using your phone.

Filters and splitters

To split the DSL signal from the telephone line, you can use one of the following solutions:

 A splitter that splits the telephone signal into a DSL and Voice signal.

DSL

Telephone

Network

 A filter between your telephone outlet and your phone. This filter removes the DSL signal and passes the

Voice signal.

Telephone

Network

DSL

Voice

DSL

Voice

DSL

Voice

Splitter

Filter/Splitter

Voice

This filter may also be integrated in your Thomson Gateway.

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DSL

Voice

1 Installation

How do I know if my Thomson Gateway has an integrated filter?

Thomson Gateways:

 With an integrated filter have no PSTN port on their back panel.  Without integrated filter have a PSTN port on their back panel.

PSTN

Here you will have to put a filters/splitter between the telephone outlet and your Thomson Gateway.

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1 Installation

1.1.2 Connection Requirements

Wireless connection

If you want to connect your computer using a wireless connection, you will need a WiFi-certified wireless client adapter for each computer you want to connect wirelessly.

Wired connection

If you want to connect one or more computer using a wired connection, make sure those computers are equipped with an Ethernet Network Interface Card (NIC).

Internet connection

You may need the following connection details from your service provider:

 Your service provider’s method for connecting to the Internet (for example PPPoE)  The VPI/VCI (for example 8/35)  Your user name and password to connect to the Internet for PPP connections  Your IP settings in case of static configurations

Optionally your service provider may indicate the service profile to use during the setup.

You may have received this information when you subscribed at your Internet Service Provider. You may be prompted for this information at a given step in the installation procedure.

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1 Installation

1.2 Installing your Thomson Gateway

Warning

Do not plug in any cables or connect any devices until you are instructed to do so.

Installation methods

There two ways to set up your Thomson Gateway:

 Guided Installation

The Setup wizard included on the Setup CD will guide you through all configuration aspects of your Thomson Gateway. This is the recommended way to install your Thomson Gateway.

 Manual Installation

The Setup and User Guide will first help you to connect your computer to the Thomson Gateway. After this is done, you can configure your Thomson Gateway using your web browser.

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1.2.1 Guided Installation

Requirements

 Your computer must run one of the following operating systems:

 Microsoft Windows 7 or higher  Microsoft Windows 7 x64 or higher  Microsoft Windows Vista (SP1) or higher  Microsoft Windows Vista x64 (SP1) or higher  Microsoft Windows XP SP2 or higher  Microsoft Windows XP x64 SP1 or higher  Microsoft Windows 2000 SP4  Mac OS X 10.4 (Tiger)  Mac OS X 10.5 (Leopard)

If you are using another operating system, use the Manual Installation.

 You must have administrative rights on your computer

1 Installation

Starting the wizard

To start the wizard:

1 Insert the Setup CD into your computer's CD- or DVD-ROM drive. 2 If your computer runs:

 Microsoft Windows: The CD should autostart.

If the CD does not autostart, see “The Setup CD does not start automatically” on page 80.

 Mac OS X: Double-click Menu in the window with the content of the CD.

3 Select the language of your choice and click OK. 4 The Setup wizard will now guide you through the installation of your Thomson Gateway. 5 At the end of the installation, the following screen appears:

6 Select Go to the Thomson Gateway Web Interface if you want to go to the Thomson Gateway GUI after

closing the wizard. On the Thomson Gateway GUI, you can configure all services of your Thomson Gateway.

7 Click Finish. 8 The CD menu appears.

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1 Installation

CD menu

On the CD Menu, you can click:

 Initial Setup to connect your computer to the Thomson Gateway and configure it.  Reconfigure my Thomson Gateway to fully reconfigure your Thomson Gateway.

If you reconfigure your Thomson Gateway via the CD menu, the Thomson Gateway will be reconfigured from scratch. All your current settings will be lost. If you only want to make small changes to your configuration (e.g. changing the security), we recommended you to do this via the Thomson Gateway GUI. For more information, see “2.2 Thomson Gateway GUI” on

page 22.

 Setup my computer to connect your computer to the Thomson Gateway network.  View Documentation to view a list of the documentation that is available for your Thomson Gateway.

This list will be automatically updated if you are connected to the Internet.

 Visit thomson.net to visit the online support sections.

Actual available items may depend on the Setup CD delivered with your Thomson Gateway.

In case of problems

If you encounter problems during this installation please refer to “9.1 Setup Troubleshooting” on page 80.

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1 Installation

1.2.2 Manual Installation

Requirements

JavaScript must be enabled (this is the default setting) on your browser. For more information, consult the help of your web browser.

Procedure

Proceed as follows:

1 Connect the Thomson Gateway to your broadband service. 2 Power on the Thomson Gateway. 3 Connect your computer to the Thomson Gateway. 4 Configure the Thomson Gateway.

This is described in the sections below.

Connect the Thomson Gateway to your broadband service

As described in “User-specific requirements” on page 4, you can use your Thomson Gateway in either of the following scenarios:

 DSL Gateway  Home Router

When setting up Thomson Gateway as DSL Gateway

Proceed as follows:

1 Take the DSL cable with the grey connectors. This cable is included in your box. 2 Plug one end of the cable in the grey DSL port on the back of your Thomson Gateway. 3 If you are:

 Using a splitter, plug the other end of the cable into the Modem/ADSL out put of your splitter.  Not using a splitter, plug the other end of the cable directly in the wall outlet.

For more information about splitters, see “Filters and splitters” on page 5.

When setting up Thomson Gateway as Home Router

Proceed as follows:

1 Take an Ethernet cable. 2 Plug one end of the cable in the red WAN port on the back of your Thomson Gateway.

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WAN

1 Installation

3 Plug the other end into the Ethernet port of your Internet gateway/modem.

The WAN port can only be used to connect your Thomson Gateway to an Internet gateway/modem. You can not use it to connect your computer to the Thomson Gateway.

Power on the Thomson Gateway

Proceed as follows:

1 Connect the power cord to the Thomson Gateway’s power port. 2 Plug the other end into an electrical outlet. 3 Push the power button to turn on the Thomson Gateway. 4 Wait two minutes to allow the Thomson Gateway to complete the start up phase.

Connect your computer to the Thomson Gateway

Setting up a wireless connections

For more information on how to setup a wireless connection to your Thomson Gateway, see “3 Wireless

Access” on page 27.

Setting up a wired connection

For more information on how to setup a wired connection (i.e. an Ethernet connection) to your Thomson Gateway, see “1.4 Connecting a Computer Using the Ethernet Cable” on page 14.

Configure the Thomson Gateway

Proceed as follows:

1 Open your web browser. 2 The Thomson Gateway informs you that you have not yet configured your Thomson Gateway.

If this window does not appear browse to http://dsldevice.lan Gateway (by default: 192.168.1.254

3 Click Setup my Thomson Gateway. 4 The Easy Setup wizard appears. This wizard will guide you through the configuration of your Thomson

Gateway. Click Next and follow the instructions.

) and click Thomson Gateway on the menu on the left-hand side.

or to the IP address of your Thomson

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1 Installation

1.3 Adding a New Computer to your Network

Guided Installation

If you configured your Thomson Gateway using the Guided Installation, use the same procedure on the computer that you want to add.

When the Setup wizard informs you that the Thomson Gateway has already been configured, select No and click Next to continue.

Manual Installation

Setting up a wireless connections

For more information on how to setup a wireless connection to your Thomson Gateway, see “3 Wireless

Access” on page 27.

Setting up a wired connection

For more information on how to setup a wired connection (i.e. an Ethernet connection) to your Thomson Gateway, see “1.4 Connecting a Computer Using the Ethernet Cable” on page 14.

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1 Installation

1.4 Connecting a Computer Using the Ethernet Cable

Requirements

 Both your computer and Thomson Gateway must have a free Ethernet port.  Your computer must be configured to obtain an IP address automatically. This is the default setting.

Ethernet cable

In your package, you will find a cable with yellow connectors. This is the Ethernet cable.

Procedure

Proceed as follows:

1 Connect one end of the Ethernet cable to one of the yellow Ethernet ports of your Thomson Gateway:

You can not use the red WAN port for this. The WAN port can only be used to connect your Thomson Gateway to an Internet gateway/modem.

2 Connect the other end of the Ethernet cable to your computer. 3 Your computer is now connected to your network. No additional configuration is needed.

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2 Thomson Gateway Basics

In this chapter

Thomson Gateway LED Behaviour 16

Thomson Gateway GUI 22

Backing Up/Restoring your Configuration 25

2 Thomson Gateway Basics

Topi c Page

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2 Thomson Gateway

Basics

2.1 Thomson Gateway LED Behaviour

Content

This chapter describes the behaviour of:

 Status LEDs  WPS Button LED  Ethernet LEDs

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2 Thomson Gateway Basics

2.1.1 Status LEDs

Introduction

On the front panel of your Thomson Gateway, you can find a number of status LEDs, indicating the state of the device.

Power LED

Colour State Description

Green Solid on Power on, normal operation

Red Solid on Power on, self-test failed, indicating device malfunction

Orange Blinking Bootloader active (during upgrade)

Off Power off

Ethernet LED

Colour State Description

Green Solid on Ethernet connection, no activity

Blinking Ethernet activity

Off No Ethernet connection

USB LED

Colour State Description

Green Solid on Device connected to the Thomson Gateway’s USB port

Off No device connected to the Thomson Gateway’s USB port

Wireless LED

Colour State Description

Green Solid on No wireless activity, WPA(2) encryption

Blinking Wireless activity, WPA(2) encryption

Orange Solid on No wireless activity, WEP encryption

Blinking Wireless activity, WEP encryption

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2 Thomson Gateway

Colour State Description

Red Solid on No wireless activity, no security

Blinking Wireless activity, no security

Red/green Toggling Wireless client registration phase

Off WLAN disabled

Phone LED

Colour State Description

Green Solid on VoIP service up

Blinking VoIP activity

Off VoIP service down

Basics

Broadband LED

Colour State Description

Green Solid on DSL line synchronised

Blinking Pending DSL line synchronisation

Off No DSL line

Internet LED

Colour State Description

Green Solid on Internet connectivity, no activity

Blinking Internet activity

Red Solid on Internet connection setup failed

Off No Internet connection

TV LED

Colour State Description

Green Solid on Set-Top Box (STB) connected to the Thomson Gateway

Blinking Unknown STB connected to the Thomson Gateway

Off No STB connected to the Thomson Gateway

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Upgrade LED

Colour State Description

Blue Solid on Software upgrade ongoing

Off No software upgrade ongoing

2 Thomson Gateway Basics

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2 Thomson Gateway

2.1.2 WPS Button LED

WPS button

The Wi-Fi Protected Setup (WPS) button allows you to add new wireless clients to your network.

Basics

For more information, see “3.1 Connecting Your Wireless Client via WPS” on page 28.

WPS Button LED

Colour State Description

Green Solid On Client successfully registered via WPS

Orange Blinking WPS registration ongoing

Red Blinking Error occurred

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2 Thomson Gateway Basics

2.1.3 Ethernet LEDs

Ethernet LED

A LED may be provided per Ethernet port to indicate link integrity (or activity).

LED Status Description

Off No connection on this port

Solid on Ethernet link up

Blinking Data is flowing from/to this port

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2 Thomson Gateway

2.2 Thomson Gateway GUI

Introduction

The Thomson Gateway Graphical User Interface (GIU) allows you to configure your Thomson Gateway using your web browser.

Requirements

JavaScript must be enabled (this is the default setting) on your browser. For more information, consult the help of your web browser.

Accessing the Thomson Gateway GUI

Proceed as follows:

1 Open your web browser. 2 Browse to http://dsldevice.lan 3 If you have protected your Thomson Gateway with a user name and password, the Thomson Gateway

will prompt you to enter these. Enter your user name and password and click OK.

4 The Thomson Gateway GUI appears.

Basics

or to the IP address of your Thomson Gateway (by default: 192.168.1.254).

Access the Thomson Gateway via UPnP

You can also access the Thomson Gateway GUI using the Internet Gateway Device (IGD) icon if your computer runs one of the following operating systems:

 Windows 7  Windows Vista  Windows XP

For more information, see “7.1 UPnP” on page 62.

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