Technicolor Delivery Technologies Belgium TG587NV2 User Manual

THOMSON TG587n v2

Wireless-n Multi-Service ADSL2+ Gateway

Setup and User Guide

THOMSON TG587n v2

Setup and User Guide

from Thomson. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by Thomson. Thomson assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.

Thomson Telecom Belgium Prins Boudewijnlaan, 47 B-2650 Edegem Belgium

http://www.thomson-broadband.com

Trademarks

The following trademarks may be used in this document:

 DECT is a trademark of ETSI.  Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc.  Ethernet™ is a trademark of Xerox Corporation.  Wi-Fi®, WMM® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance®. "Wi-Fi CERTIFIED", "Wi-Fi ZONE",

"Wi-Fi Protected Access", "Wi-Fi Multimedia", "Wi-Fi Protected Setup", WPA", WPA2" and their respective logos are trademarks of the Wi-Fi Alliance®.

 UPnP™ is a certification mark of the UPnP™ Implementers Corporation.  Microsoft®, MS-DOS®, Windows®, Windows NT® and Windows Vista® are either registered trademarks or trademarks

of Microsoft Corporation in the United States and/or other countries.

 Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and

other countries.

 UNIX® is a registered trademark of UNIX System Laboratories, Incorporated.  Adobe®, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incor-

porated, registered in the United States and/or other countries.

Other brands and product names may be trademarks or registered trademarks of their respective holders.

Document Information

Status: v0.1 (February 2009) Reference: E-DOC-CTC-20090105-0009 Short Title: Setup and User Guide TG587n v2 R8.2 (en)

Contents

About this Setup and User Guide ............................................. 1

1 Installation....................................................................................3

1.1 Preliminary Steps............................................................................................ 4

1.2 Installing your Thomson Gateway .................................................................. 5

1.2.1 Guided Installation .................................................................................................................................6

1.2.2 Manual Installation.................................................................................................................................8

1.3 Adding a New Computer to your Network ..................................................... 9

1.4 Connecting a Computer Using the Ethernet Cable ....................................... 10

2 Thomson Gateway Basics ........................................................11

2.1 Thomson Gateway LED Behaviour ................................................................ 12

2.1.1 Status LEDs...........................................................................................................................................13

2.1.2 WPS Button LED...................................................................................................................................15

2.1.3 Ethernet LEDs .......................................................................................................................................16

2.2 Thomson Gateway GUI ................................................................................. 17

2.3 Backing Up/Restoring your Configuration .................................................... 20

3 Wireless Access .........................................................................21

3.1 Connecting Your Wireless Client via WPS .................................................... 22

3.2 Connecting Your Wireless Client without WPS ............................................ 24

3.3 Securing Your Wireless Connection.............................................................. 25

3.3.1 Configuring WPA-PSK Encryption ......................................................................................................27

3.3.2 Configuring WEP Encryption...............................................................................................................28

4 Sharing Content on your Thomson Gateway......................... 29

4.1 Using the Network File Server ...................................................................... 30

4.2 Using the UPnP AV Media Server ................................................................. 33

4.3 Using the FTP Server .................................................................................... 34

4.4 Managing your Shared Content .................................................................... 36

4.5 Safely Removing your USB Storage Device .................................................. 38

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Contents

5.1 UPnP ............................................................................................................. 40

5.1.1 Accessing Your Thomson Gateway with UPnP .................................................................................41

5.1.2 Managing your Internet connection with UPnP.................................................................................42

5.1.3 Configuring UPnP on the Thomson Gateway....................................................................................44

5.1.4 Installing UPnP on Windows XP .........................................................................................................45

5.2 Assigning a service (HTTP, FTP,...) to a computer ........................................ 47

5.3 Dynamic DNS ................................................................................................ 49

6.1 Firewall.......................................................................................................... 52

6.2 Web Site Filtering.......................................................................................... 53

6.2.1 Configuring The Content-based Filter ................................................................................................55

6.2.2 Adding Rules For The Address Based Filter.......................................................................................56

5 Thomson Gateway Tools.......................................................... 39

6 Internet Security ........................................................................ 51

7 Troubleshooting ........................................................................59

7.1 Setup Troubleshooting.................................................................................. 60

7.2 General Thomson Gateway Troubleshooting ................................................ 61

7.3 Wired Connection Troubleshooting .............................................................. 62

7.4 Wireless Connection Troubleshooting .......................................................... 63

7.5 Reset to Factory Defaults ............................................................................. 64

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About this Setup and User Guide

Used Symbols

A note provides additional information about a topic.

A caution warns you about potential problems or specific precautions that need to be taken.

Terminology

Generally, the THOMSON TG587n v2 will be referred to as Thomson Gateway in this Setup and User Guide.

Typographical Conventions

Following typographical convention is used throughout this manual:

 Sample text indicates a hyperlink to a Web site.

Example: For more information, visit us at www.thomson-broadband.com

 Sample text indicates an internal cross-reference.

Example: If you want to know more about guide, see “1 Introduction” on page 7”.

 Sample text indicates an important content-related word.

Example: To enter the network, you must authenticate yourself.

 Sample text indicates a GUI element (commands on menus and buttons, dialog box elements, file

names, paths and folders). Example: On the File menu, click Open to open a file.

Documentation and software updates

Thomson continuously develops new solutions, but is also committed to improving its existing products. For more information on Thomson's latest technological innovations, documents and software releases, visit

us at http://www.thomson-broadband.com

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About this Setup and

User Guide

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1 Installation

Introduction

In a few minutes you will be able to access the Internet using your Thomson Gateway. This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your

computer(s) to the Internet.

Main features

As soon as you have completed the installation of your Thomson Gateway you will be able to benefit from all the services offered by your Thomson Gateway. This Setup and User Guide will focus on the following features:

 Broadband Internet connection.

This chapter describes how to connect your Thomson Gateway to the Internet.

 Wired and wireless access to your local network devices.

For more information, see “1.4 Connecting a Computer Using the Ethernet Cable” on page 10 and

“3 Wireless Access” on page 21.

 Internet Security:

For more information, see “6 Internet Security” on page 51.

 Useful networking tools like UPnP, Dynamic DNS and many more.

Before you can start to use these features, we will first setup your Thomson Gateway.

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1 Installation

1.1 Preliminary Steps

DSL service

The DSL service must be up and running on your telephone line. If both conventional telephone and DSL service are simultaneously available from the same copper pair, you

will need a central splitter or distributed filters for decoupling DSL and telephone signals.

Public telephone lines carry voltages that can cause electric shock. Only try to set up splitter/ filters that have been designed to be installed by unqualified personnel. For further assistance, contact your Internet Service Provider.

Computer requirements

If you want to connect your computer using:

 The Ethernet cable, make sure that the computer is equipped with an Ethernet Network Interface Card

(NIC).

 A wireless connection, you will need a WiFi-certified wireless client adapter for each computer you want

to connect wirelessly.

Internet connection details

You may need the following connection details from your Internet Service Provider (ISP):

 Your ISP’s method for connecting to the Internet (for example PPPoE)  The VPI/VCI (for example 8/35)  Your user name and password to connect to the Internet for PPP connections  Your IP settings in case of static configurations

Optionally your ISP may indicate the Service Profile to use during Setup.

You may have received this information when you subscribed at your Internet Service Provider. You may be prompted for this information at a given step in the installation procedure.

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1 Installation

1.2 Installing your Thomson Gateway

Installation methods

There two ways to set up your Thomson Gateway:

 Guided Installation  Manual Installation

Guided Installation

How it works

The Setup wizard included on the CD will guide you through all configuration aspects of your Thomson Gateway. This is the recommended way to install your Thomson Gateway.

Requirements

 Your computer must run one of the following operating systems:

 Microsoft Windows Vista (SP1) or higher  Microsoft Windows Vista x64 (SP1) or higher  Microsoft Windows XP SP2 or higher  Microsoft Windows XP x64 SP 1 or higher  Microsoft Windows 2000 SP4  Mac OS X 10.4 (Tiger)  Mac OS X 10.5 (Leopard)

 You must have administrative rights on your computer

Getting started

Proceed with “1.2.1 Guided Installation” on page 6.

Manual Installation

How it works

The Setup and User Guide will first help you to connect your computer to the Thomson Gateway. After this is done, you can configure your Thomson Gateway using your web browser.

Requirements

Javascript must be enabled on your web browser.

Getting started

Proceed with “1.2.2 Manual Installation” on page 8.

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1 Installation

1.2.1 Guided Installation

Connecting devices: wait!

Do not plug in any cables or connect any devices until you are prompted to do so by the wizard.

In case of problems

If you encounter problems during this installation please refer to “7.1 Setup Troubleshooting” on page 60.

Starting the wizard

To start the wizard:

1 Insert the Setup CD into your computer's CD- or DVD-ROM drive. 2 If your computer runs:

 Microsoft Windows: The CD should autostart.  Mac OS X: Double-click Menu in the window with the content of the CD.

3 Select the language of your choice and click OK. 4 The Setup wizard will now guide you through the installation. 5 At the end of the installation, following screen appears:

6 Select the Go to the Thomson Gateway Web Interface

after closing the wizard. On the Thomson Gateway GUI, you can further configure your Thomson Gateway.

7 Click Finish. 8 The CD menu appears.

if you want to go to the Thomson Gateway GUI

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CD menu

1 Installation

On the CD Menu, click:

 Initial Setup to connect your computer to the Thomson Gateway and configure it.  Reconfigure my Thomson Gateway to reconfigure your Thomson Gateway.  Setup my computer to connect your computer to the Thomson Gateway network.  View Documentation to view the documentation that is available for your Thomson Gateway. This list

will be automatically updated if you are connected to the Internet.

 Visit Thomson Broadband to visit the online support sections on www.thomson-broadband.com.

Actual available items may depend on the Setup CD delivered with your Thomson Gateway.

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1 Installation

1.2.2 Manual Installation

Procedure

Proceed as follows:

1 Connect the cables 2 Configure the Thomson Gateway

Connect the cables

Proceed as follows:

1 Connect the Thomson Gateway to the DSL line. 2 Connect the power supply. 3 Turn on the Thomson Gateway. 4 Connect your computer to the Thomson Gateway as described in “1.3 Adding a New Computer to your

Network” on page 9.

Configure the Thomson Gateway

Proceed as follows:

1 Open your web browser. 2 The Thomson Gateway informs you that you have not yet configured your Thomson Gateway.

If this window does not appear browse to http://dsldevice.lan Gateway (by default: 192.168.1.254) and click Thomson Gateway on the menu on the left-hand side.

3 Click Setup my Thomson Gateway. 4 The Easy Setup wizard appears. This wizard will guide you through the configuration of your Thomson

Gateway. Click Next and follow the instructions.

or to the IP address of your Thomson

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1 Installation

1.3 Adding a New Computer to your Network

Guided Installation

If you configured your Thomson Gateway using the Guided Installation, use the same procedure on the computer that you want to add.

At a specific point in the installation, the Setup wizard will inform you that the Thomson Gateway has already been configured:

Select No and click Next to continue.

Manual Installation

If you want to connect your computer to the Thomson Gateway using:

 A Wireless connection, continue with “3 Wireless Access” on page 21.  An Ethernet cable connection, continue with “1.4 Connecting a Computer Using the Ethernet Cable” on

page 10.

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1 Installation

1.4 Connecting a Computer Using the Ethernet Cable

Requirements

 Your computer must have a free Ethernet port.  Your computer must be configured to obtain an IP address automatically. This is the default setting.

Ethernet cable

In your package, you will find a cable with yellow connectors. This is the Ethernet cable.

Procedure

Proceed as follows:

1 Connect one end of the Ethernet cable to (one of the) yellow Ethernet port(s) of your Thomson Gateway:

2 Connect the other end of the Ethernet cable to your computer. 3 Your computer is now connected to your network. No additional configuration is needed.

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2 Thomson Gateway Basics

In this chapter

Thomson Gateway LED Behaviour 12

Thomson Gateway GUI 17

Backing Up/Restoring your Configuration 20

2 Thomson Gateway Basics

Topi c Page

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2 Thomson Gateway

Basics

2.1 Thomson Gateway LED Behaviour

Content

This chapter describes the behaviour of:

 Status LEDs  WPS Button LED  Ethernet LEDs

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2 Thomson Gateway Basics

2.1.1 Status LEDs

Introduction

On the top panel of your Thomson Gateway, you can find a number of status LEDs, indicating the state of the device during normal operation.

Power LED

Colour State Description

Green Solid on Power on, normal operation

Red Solid on Power on, self-test failed, indicating device malfunction

Amber Blinking Bootloader active (during upgrade)

Off Power off

Ethernet LED

Colour State Description

Green Solid on Ethernet connection, no activity

Blinking Ethernet activity

Off No Ethernet connection

Wireless LED

Colour State Description

Green Blinking Wireless activity, WPA(2) encryption

Solid on No wireless activity, WPA(2) encryption

Amber Blinking Wireless activity, WEP encryption

Solid on No wireless activity, WEP encryption

Red Blinking Wireless activity, no security

Solid on No wireless activity, no security

Red/green Toggling Wireless client registration phase

Off WLAN disabled

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2 Thomson Gateway

Broadband LED

Colour State Description

Green Blinking Pending DSL line synchronisation

Solid on DSL line synchronised

Off No DSL line

Internet LED

Colour State Description

Green Blinking Internet activity

Solid on Internet connectivity, no activity

Red Solid on Internet connection setup failed

Basics

Off No Internet connection

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2 Thomson Gateway Basics

2.1.2 WPS Button LED

Introduction

The WPS button allows you to add new wireless clients to your network.

For more information, see Connecting Your Wireless Client via WPS.

WPS LED

Colour State Description

Green Solid On Client successfully registered via WPS

Amber Blinking WPS registration ongoing

Red Blinking Error occurred

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2 Thomson Gateway

2.1.3 Ethernet LEDs

Ethernet LED

A LED may be provided per Ethernet port to indicate link integrity (or activity).

LED Status Description

Off No connection on this port

Solid on Ethernet link up

Blinking Data is flowing from/to this port

Basics

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2 Thomson Gateway Basics

2.2 Thomson Gateway GUI

Introduction

The Thomson Gateway Graphical User Interface (GIU) allows you to configure your Thomson Gateway using your web browser.

Requirements

Javascript must be enabled on your browser. For more information, consult the help of your Internet browser.

Accessing the Thomson Gateway Web Interface

Proceed as follows:

1 Open your web browser. 2 Browse to http://dsldevice.lan 3 If you have protected your Thomson Gateway with a user name and password, the Thomson Gateway

will prompt you to enter these. Enter your user name and password and click OK.

4 The Thomson Gateway GUI appears.

If your computer runs Windows Vista or Windows XP, you can also access the Thomson Gateway GUI using the Internet Gateway Device icon. For more information, see “5.1 UPnP” on page 40.

or to the IP address of your Thomson Gateway (by default: 192.168.1.254).

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2 Thomson Gateway

Components

All the pages contain following components:

Basics

Label Description

1 Menu

2 Language bar

3 Location bar

4 Login section

5 Notification area

6 Content pane

7 Tasks

The menu consists of the following menu items:

 Home:

Allows you to go back to the home page.

 Thomson Gateway:

Provides basic information on the Thomson Gateway.

 Broadband Connection:

Allows you to view/configure your broadband connections.

 Toolbox:

Allows you to assign games or applications to a device and secure your Internet connection.

 Home Network:

Allows you to manage your local network.

 Help:

Allows you to view context-related help information.

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2 Thomson Gateway Basics

Language bar

The language bar allows you to change the language of the Thomson Gateway Web interface.

The language bar will only be shown if more than one language is available.

Location bar

The location bar allows you to view the current position in the Thomson Gateway Web interface.

In this section you can see the current user name. By clicking your user name, you can:

 Change your password.  Switch to another user.

Notification area

The notification area is used to display:

 Error messages, indicated by a red traffic light.  Warnings, indicated by an orange traffic light.  Information, indicated by a green traffic light.

If none of these events occur, the notification area will not be shown.

Content pane

The content pane displays the information and configurable items of the selected topic.

Tas ks

To allow a quick configuration of your Thomson Gateway, some pages may offer you a number of related tasks in the Pick a task list. These tasks will guide you to the page where you can perform the selected task.

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2 Thomson Gateway

Basics

2.3 Backing Up/Restoring your Configuration

Introduction

Once you have configured your Thomson Gateway to your needs, it may be a good idea to backup your configuration for later use. This way you can always return to your working configuration in case of problems.

Backing up your configuration

Proceed as follows:

1 Browse to the Thomson Gateway GUI. 2 On the Thomson Gateway menu, click Configuration. 3 In the Pick a task list, click Save or Restore Configuration. 4 Under Backup current configuration, click Backup Configuration Now. 5 The Thomson Gateway prompts you to save your file. 6 Save your file to a location of your choice.

Restoring your configuration

Proceed as follows:

1 Browse to the Thomson Gateway GUI. 2 On the Thomson Gateway menu, click Configuration. 3 In the Pick a task list, click Save or Restore Configuration. 4 Under Restore saved configuration, click Browse. 5 Browse to your backup file and open it.

These files usually use .ini as extension.

6 The Thomson Gateway restores your configuration.

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3 Wireless Access

Introduction

With the built-in wireless access point you are no longer need a cable connection between your computer and your Internet gateway.

What you need to set up a wireless network

To set up a wireless network, you need the following components:

 A Wireless Access Point  A Wireless client

Wireless Access Point

You can consider the wireless access point as the heart of your wireless network. The wireless access point:

 Connects different wireless devices with each other.  Secures the data sent over wireless connection.

The Thomson Gateway comes with an integrated wireless access point. The only thing you need is a wireless client.

Other devices like media players and smartphones may also have a built-in wireless client. Check the documentation of your device for more information.

Wireless client

The wireless client allows you to connect a device, typically a computer, to a wireless access point. Both builtin and external (for example via USB) are available.

Check the documentation of your computer if you are not sure if your computer is equipped with a wireless client

Configuring your wireless clients

Before you can start surfing the internet with a wireless connection, you must first connect your wireless client to your wireless access point: the Thomson Gateway.

For more information, see “3.1 Connecting Your Wireless Client via WPS” on page 22 and “3.2 Connecting

Your Wireless Client without WPS” on page 24.

Secure your wireless connection!

Because you no longer need a physical connection, everyone who is within the range of your Thomson Gateway can access your network. If you do not protect your wireless network, the following could happen:

 People can use your connection to access the Internet.  Hackers can use your connection to commit computer crimes.

You can easily prevent this by securing your wireless connection. For more information, see “3.3 Securing

Your Wireless Connection” on page 25.

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3 Wireless Access

3.1 Connecting Your Wireless Client via WPS

WPS

Wi-Fi Protected Setup (WPS) allows you to add new wireless clients to your network in a swift and easy way, without the need to enter all of your wireless settings (SSID, encryption,...).

Requirements

 Your wireless client must supports WPS. Check the documentation of your wireless client for this.  Your Thomson Gateway must use WPA(2)-PSK encryption (default encryption) or no encryption. WPS

with WEP encryption is not possible.

Procedure

Proceed as follows:

1 Shortly press the WPS button on the Thomson Gateway:

2 The WPS button LED starts blinking orange. This indicates that the Thomson Gateway is now searching

for wireless clients that are in registration mode. You now have two minutes to start WPS on your wireless client.

3 Start WPS on your wireless client.

The WPS button LED is solid green

This indicates that you have successfully registered your wireless client. You are now connected to the Thomson Gateway network.

The WPS button LED is blinking red

This indicates that the Thomson Gateway could not find your wireless client.

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3 Wireless Access

Make sure that the WLAN LED is blinking amber when you start WPS on your wireless client. If you still have trouble connecting to the Thomson Gateway, try connecting your wireless client without WPS. For more information, see “3.2 Connecting Your Wireless Client without WPS” on page 24.

Troubleshooting

If you are having trouble connecting your wireless client via WPS, try to configure it manually. For more information, see “3.2 Connecting Your Wireless Client without WPS” on page 24.

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3 Wireless Access

3.2 Connecting Your Wireless Client without WPS

Before you start

Before you can connect a computer to your wireless network you need to know which Network Name (SSID) and wireless encryption your Thomson Gateway is using.

What Network Name (SSID) is the Thomson Gateway using?

If you did not change the SSID manually, your Thomson Gateway uses the SSID that is printed on the bottom panel label of your Thomson Gateway.

What wireless security is the Thomson Gateway using?

You have not yet configured your Thomson Gateway

In this case, no encryption is used.

You have already configured your Thomson Gateway using the Guided Installation

If you choose to use the wireless settings proposed by the Setup wizard, you can find the encryption key/ passphrase on the label on the bottom of your Thomson Gateway.

Forgot your wireless settings?

If you have changed the wireless settings manually and you can’t remember your settings, try one of the following:

If one of your computers is already connected to your network:

1 Browse to the Thomson Gateway GUI on a computer that is already connected to your network. 2 On the Home Network menu, click Wireless. 3 In the upper-right corner, click Details. 4 Under:

 Configuration, you can find the network name (SSID).  Security, you can find the encryption.

If none of your computers is connected to your network, connect a computer using a wired connection and follow the procedure above to find out what your wireless settings are.

Another option is to reset your Thomson Gateway and reconfigure it all over again. For more information, see “7.5 Reset to Factory Defaults” on page 64.

Procedure

Configure your computer with the same wireless settings as your Thomson Gateway. For more information, consult the help of your wireless client.

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