Technicolor Delivery Technologies Belgium TG585V7 Users Manual

Power
Ethernet
WLAN
DSL
Internet
Thomson ST585(v6)
Installation and Setup Guide
Thomson ST585(v6)
Copyright
Copyright ©1999-2007 Thomson. All rights reserved.
Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from Thomson. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by Thomson. Thomson assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
Thomson Telecom Belgium Prins Boudewijnlaan, 47 B-2650 Edegem Belgium
http://www.thomson-broadband.com
Trademarks
The following trademarks are used in this document:
> DECT is a trademark of ETSI. > Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. > Ethernet™ is a trademark of Xerox Corporation. > Wi-Fi® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. "Wi-Fi CERTIFIED", "Wi-Fi ZONE", "Wi-Fi Alli-
ance", their respective logos and "Wi-Fi Protected Access" are trademarks of the Wi-Fi Alliance.
> UPnP™ is a certification mark of the UPnP™ Implementers Corporation. > Microsoft®, MS-DOS®, Windows® and Windows NT® are either registered trademarks or trademarks of Microsoft Corpo-
ration in the United States and/or other countries.
> Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and
other countries.
> UNIX® is a registered trademark of UNIX System Laboratories, Incorporated. > Adobe®, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incor-
porated, registered in the United States and/or other countries.
Other brands and product names may be trademarks or registered trademarks of their respective holders.
Document Information
Status: v1.0 (January 2007) Reference: E-DOC-CTC-20060911-0041­Short Title: Installation and Setup Guide ST585
(v6) R6.2
Contents
About this Installation and Setup Guide.................................. 1
1 Introducing the Thomson Gateway........................................... 3
2 Basic Installation..........................................................................5
2.1 Mounting your Thomson Gateway .................................................................. 6
2.2 Installing your Thomson Gateway .................................................................. 7
2.2.1 Guided Installation .................................................................................................................................8
2.2.2 Manual Installation............................................................................................................................... 16
2.3 The Setup CD ................................................................................................ 18
2.4 Thomson Gateway Connection Essentials .................................................... 20
2.5 Connections Overview and Powering ........................................................... 21
2.5.1 Wireless Setup...................................................................................................................................... 22
2.6 Basic Security ............................................................................................... 24
3 Web-Based User Interface ........................................................ 27
4 Troubleshooting ........................................................................ 29
4.1 Checking the Hardware................................................................................. 30
4.2 LED Diagnostics ............................................................................................ 31
4.3 Web Diagnostics ........................................................................................... 33
4.4 Thomson Gateway Setup CD Troubleshooting ............................................. 35
4.5 Windows Zero Configuration ........................................................................ 38
4.6 Easy Setup Troubleshooting ......................................................................... 40
4.7 Reset to Factory Defaults ............................................................................. 41
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Contents
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E-DOC-CTC-20060911-0041- v1.0

About this Installation and Setup Guide

About this Installation and Setup Guide

Symbols Used

A note provides additional information about a topic.
i
A caution warns you about potential problems or specific precautions that need to be taken.
!

Terminology

Generally, the Thomson ST585 Guide.
(i) will be referred to as Thomson Gateway in this Installation and Setup
(v6)

Typographical Conventions

Following typographical convention is used throughout this manual:
> Sample text indicates a hyperlink.
Example: For more information, visit us at www.thomson-broadband.com
.
> Sample text indicates an important content-related word.
Example: To enter the network, you must authenticate yourself.
> Sample text indicates a GUI element (commands on menus and buttons, dialog box elements, file
names, paths and folders).
Example: On the File menu, click Open to open a file.

Documentation and software updates

Thomson continuously develops new solutions, but is also committed to improving its existing products.
For suggestions regarding this document, please contact documentation.speedtouch@thomson.net
For more information on Thomson's latest technological innovations, documents and software releases, visit us at http://www.thomson-broadband.com
.
.
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About this Installation and Setup Guide
2
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Chapter 1
Introducing the Thomson Gateway

1 Introducing the Thomson Gateway

Introduction

In a minute you will be able to access the Internet using your Thomson Gateway.
This Installation and Setup Guide will show you how to set up your Thomson Gateway and how to connect a computer or a Local Area Network (LAN) to the Internet.

Identifying your Thomson Gateway

The label on the bottom of your Thomson Gateway informs you about the Thomson Gateway’s:
> Product name > Model number > Serial number > Power requirements
!
Do not remove or cover the label.

DSL variants

The Thomson Gateway comes in two ADSL variants:
> POTS: The Thomson ST585 > ISDN: The Thomson ST585
residences with an ISDN line to use the ADSL service.
The ... variant supports ...
POTS ADSL
ADSL2
ADSL2+
RE-ADSL
ISDN ADSL
ADSL2
ADSL2+
connects to an analogue Plain Old Telephone Service (POTS) line.
(v6)
iconnects to an Integrated Service Digital Network (ISDN) line, enabling
(v6)
You can easily identify your variant by checking the product name printed on the label on the bottom of your Thomson Gateway.
!
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Only use the Thomson Gateway variant which is appropriate for the DSL service provided to your premises.
3
Chapter 1
Introducing the Thomson Gateway
4
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Chapter 2
Basic Installation

2 Basic Installation

Before you begin

Make sure you read the safety instructions and regulatory notices first. You can find the safety instructions on the Setup CD (see “2.2 Installing your Thomson Gateway” on page 7). They may also be provided as a printed booklet.

ADSL service

The ADSL service must be up and running on your telephone line.
If both conventional telephone and ADSL service are simultaneously available from the same copper pair, you will need a central splitter or distributed filters for decoupling ADSL and telephone signals.
Public telephone lines carry voltages that can cause electric shock. Only try to set up splitter/filters
!
that have been designed to be installed by unqualified personnel. For further assistance, contact your Internet Service Provider.

Computer requirements

> To connect computer(s) via Ethernet, make sure the computer(s) are equipped with an Ethernet network
interface card (NIC).
> For wireless networking, you will need a wireless 802.11 b/g compatible client adapter for each computer
you intend to connect wirelessly.

Wireless client adapters

You can use one of the following wireless client adapters:
> Thomson ST110g CardBus > Thomson ST121g USB adapter > Thomson ST122g USB adapter > Any other Wi-Fi certified WLAN client

Internet connection details

You need the following connection details from your Internet Service Provider (ISP):
> Your ISP’s method for connecting to the Internet (for example PPPoE) > The VPI/VCI (for example 8/35) > Your user name and password to connect to the Internet
You must have received this information when you subscribed to DSL at your Internet Service Provider (ISP). You will be prompted for this information at a given step in the installation procedure.
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Chapter 2
Basic Installation

2.1 Mounting your Thomson Gateway

Setup possibilities

You can mount the Thomson Gateway on a wall or simply place it on a desk.

Wall mount

Proceed as follows to mount the Thomson Gateway on a wall or other vertical surface:
1 Drill two holes in the wall or other vertical surface where you want to place the Thomson Gateway.
2 Fasten two screws in the wall holes. The screws should protrude five millimetres from the surface of the
wall.
3 Attach your Thomson Gateway on the wall using the two mounting slots on the bottom.
*ACCESS CODE 0123456789*
MODEM ACCESS CODE: 0123456789
*MACADDRESS AAABCCCDDEEE*
MAC: AAABCCCDDEEE
!
SpeedTouch ZZZ
SSID:SoeedTouchVVVVVV
WEP (hex):1234ABCDEF WPA PSK: 1234ABCDEF
TCM: 12345670
*DSLBSFFFFF RQQI*DSLBSFFFFF RQQI
DSLBSFFFFF RQQI
*MACADDRESS AABCCCDDEEE*
S/N:CPYYWWPPXXX (CC)
THOMSON TELECOM
RATED INPUT: 18V~
1000mA
If you install the Thomson Gateway onto plasterboard, use dowels to secure the screws. Otherwise the strain of the cables connected to the Thomson Gateway rear panel connectors
i
could pull the Thomson Gateway from the wall.
6
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Chapter 2
Basic Installation

2.2 Installing your Thomson Gateway

Internet connectivity setup

There are different ways to set up your Thomson Gateway. The best way depends on your operating system.
If you use the following operating system
Microsoft Windows (98 SE, Millennium, 2000 or XP)
Mac OS X, provided you use a wired connection to your Thomson Gateway
Any operating system (provided you have IP connectivity)
Mac OS X, wirelessly connected to your Thomson Gateway and provided you have IP connectivity
the recommended way to set up your Thomson Gateway is
the Home Install Wizard, as described in “2.2.1 Guided
Installation” on page 8.
the Easy Setup, as described in “2.2.2 Manual Installation” on
page 16.
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Chapter 2
Basic Installation

2.2.1 Guided Installation

Introduction
On the CD, a Quick-Install Wizard is provided that will guide you through the first installation and setup of your Thomson Gateway.
The Quick-Install Wizard will:
> Provide important safety and regulatory information. > Show you how to make the necessary connections to your Thomson Gateway. > Show you how to turn on your device. > Prepare you to smoothly run the Thomson Gateway Home Install Wizard.
The subsequent Home Install Wizard will then prepare your Thomson Gateway and your local computer(s) to connect to the Internet.
The Home Install Wizard will:
> Guide you through connecting your computer(s) to your Thomson Gateway. > Prepare the Thomson Gateway to connect to the Internet.
!
You need administrative rights to run the applications on the Setup CD on a Microsoft Windows 2000 or XP operating system, or Mac OS X computer.
Connecting the cables: wait!
Do not plug in any cables until you are prompted to do so by the Quick-Install Wizard and/or the Home Install Wizard.
Starting the CD for the first time
To start the Thomson Gateway Setup:
1 Insert the Setup CD into your computer's CD-ROM or DVD-ROM drive.
Microsoft Windows: The CD should autostart.
!
Mac OS X: Double-click Menu in the window with the content of the CD.
2 Select the language of your choice and click OK.
3 The procedure continues with the Quick-Install Wizard.
Proceed with “ Quick-Install Wizard” on page 8.
If not, see ”The Thomson Gateway CD does not start automatically” on page 35.
Quick-Install Wizard
The Quick-Install Wizard guides you through the first setup of your Thomson Gateway.
1 On the Welcome page, click Next to continue.
!
If you ran the CD on this computer before, the Quick-Install Wizard is not shown; the CD menu appears instead (see “2.3 The Setup CD” on page 18 for more information).
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Chapter 2
Basic Installation
2 Select your Thomson Gateway from the list of supported devices and click Next.
The Thomson Gateway Safety Instructions and Regulatory Notices are displayed.
i
A product picture helps you to easily identify your Thomson Gateway. If you are not sure what device you have, check the label on the bottom of your Thomson Gateway.
3 Scroll down and read all the instructions carefully, select I have read and I fully understand the Safety
Instructions and Regulatory Information to confirm your reading, and then click Next.
Your Thomson Gateway is designed and tested to meet the latest safety standards. However, to
!
4 Subsequent screens guide you through the preliminary hardware setup of your Thomson Gateway.
Follow all the instructions carefully and click Next each time your are ready to proceed.
5 Click Set up my THOMSON ST to continue.
6 The procedure continues with the Home Install Wizard.
Proceed with “ Home Install Wizard” on page 10.
ensure safe use of this product, it is important that you carefully read and comply with the Safety Instructions and Regulatory Notices shown and/or available in the Safety and Regulatory booklet before you install the Thomson Gateway.
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