Technicolor Connected Home USA TCA200, TCA200XX User Guide
TouchScreen User's Guide
Technicolor TCA200
Release 3.8 Grenada
PN: 631-00008-01 Rev 3.8 Grenada SU1
August 4, 2011
TouchScreen User's Guide
© 2006, 2007, 2008, 2009, 2010, 2011 iControl Networks, Inc., the iControl logo, uControl, Inc. the
uControl logo, OpenHome, and Converge and all other uControl products and technology names are
trademarks or registered trademarks of iControl Networks, Inc. All other products or services mentioned
herein are trademarks of their respective companies.
Compliances
FCC Notice
This device has been designed, constructed, and tested for compliance with FCC Rules that regulate
intentional and unintentional radiators. As the user of this device, you are not permitted to make any
alterations or modifications to this equipment or to use it in any way that is inconsistent with the
information described in this guide, without the express written permission of Technicolor. Doing so will
void your authority to operate this equipment.
This device complies with Part 15 of the FCC rules. Operation of this device is subject to the following two
conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
The “IC” designation preceding the radio certification number indicates that this device complies with the
Industry of Canada specifications.
Device Purpose
Fire/Alarm Central Panel
UL1023 Notice
This device complies with UL1023.
UL985 Notice
This device complies with UL985.
2
UL1635 Notice
This device complies with UL1635.
ULC S545 Notice
This device complies with ULC S545.
ULC C1023 Notice
This device complies with ULC C1023.
ETL Notice
This device complies with all ETL and ETLC safety requirements.
Insert copy of ETL sticker when available
Limitations of Security Products
Security products and alarm systems do not offer guaranteed protection against burglary, fire, or other
emergencies. They may fail to warn for diverse reasons, including (but not limited to): power failure, dead
batteries, improper installation, coverage, coverage areas overlooked during installation, defeat by
technically sophisticated intruders, component failure, or inadequate maintenance. Alarm systems
should be checked weekly to ensure that all devices are working properly.
AN ALARM SYSTEM IS NOT A SUBSTITUTE FOR INSURANCE.
3
TouchScreen User's Guide
Contents
Compliances 2
Device Purpose 2
UL1023 Notice 2
UL985 Notice 2
UL1635 Notice 3
ULC S545 Notice 3
ULC C1023 Notice 3
ETL Notice 3
Limitations of Security Products 3
Welcome to the TouchScreen 6
Understanding Security Network Components 7
Understanding the Security Zone Types 8
Understanding Alarms 9
Configuring the TouchScreen 9
Subscriber Portal 10
Using the TouchScreen 11
Understanding the TouchScreen Controls 11
Understanding the Screen 12
Security Status Header 12
System & Zone Trouble Header 13
Content Area 18
Low Power Mode 19
Managing Your System Security 21
Understanding Arming Modes 21
Arm Away Mode 21
Arm Stay Mode 22
Arm Night Mode 23
Understanding Your Protection Against Smash & Grab Attacks 23
Arming and Disarming the System 23
Disarming the System & Understanding What Happens During an Alarm 23
To disarm the system from the TouchScreen: 25
Arming the System 26
Sending an Emergency Alarm 28
Managing Sensors 29
Disable a Sensor 30
Viewing Your Zone Event History 30
Changing the Order that Security Zones are Listed in the TouchScreen 31
Testing Your Alarms 32
Managing Connectivity Between the TouchScreen and the Central Monitoring Stations 35
Viewing Signal Strength 35
Testing Your Connectivity. 36
Managing the Passcodes in your Security System 36
Managing your Keypad Codes 37
Managing Your Secret Word 39
View Your Security Account Information 39
Maintaining & Configuring the TouchScreen Device 40
4
Reboot the TouchScreen 40
Understanding and Configuring Screen Brightness & Screen Dimming 40
Configuring the Screensaver 44
Configuring the Tones and Volume Levels 45
Cleaning the TouchScreen Screen 46
Viewing Technical Specifications of Your TouchScreen 47
Appendix 1: TouchScreen Installation and Maintenance 48
Installing the Technicolor TouchScreen 48
Battery Requirements 52
Replacing the Battery 52
Recommendations for Sensor Installation and Placement 54
System Limitations 56
Emergency Preparations 57
Appendix D: Quick Reference Tables 59
5
TouchScreen User's Guide
Welcome to the TouchScreen
The purpose of this document is to explain the following in the OpenHome Converge system:
Understand and operate the TouchScreen device
Arm and disarm your security system
Send a panic alarm
View system status and arm/disarm the system
Manage connectivity between the TouchScreen and the Central Monitoring Stations
Manage pass codes
Manage security zones
Manage emergency dispatch contact information
View history logs
View account information
Figure 1: Security Network
6
Welcome to the TouchScreen
Understanding Security Network Components
Security Network Components describes the equipment included with your security system.
Table 1: Security Network Components
Component Description
TouchScreen The device used to interface with your security system.
Sensors Doorway/window Monitors the opening and closing of potential entry and exit
points.
Motion (indoor) Monitors movement within the premises
Security Network Router
Smoke Detector This device sounds an alarm when smoke is detected.
The hub of your security network. This device is installed between your broadband
modem and your home network router.
7
TouchScreen User's Guide
Understanding the Security Zone Types
Security zones are the sensors that detect movement and the opening and closing of doors and
windows. The sensors communicate wirelessly with your TouchScreen. Security zones are added to the
system and configured by your installer. You can enable and disable each security zone using the
Security widget.
Security
Zone
Function
Description Sensor Types
Entry/exit For doorways that are used to enter the premises.
When the system is armed, faulting this type of sensor starts an Entry
Delay countdown rather than sending an immediate alarm.
During Exit Delay, this zone can be repeatedly faulted. Doorways can be
configured to be entry/exit or non-entry/exit.
Note: For more information on Entry/Exit delays, see "Managing
Your System Security" on page 21
Perimeter If faulted when the system is armed or during an Entry/Exit delay, an
alarm is tripped.
Interior
Follower
Monitors the internal living spaces of the premises and triggers an
immediate alarm if the system is armed in Away mode.
Not armed when the system is in Armed Stay mode.
Door/Window
Door/Window
sensor
Motion
detector
Glass break
detector
Motion detector
24-Hour
Inform
24-Hour
Fire
Note: To bypass a zone from the TouchScreen, tap Turn Zone Off and enter your passcode.
8
When this security zone is tripped, there is never an alarm. However,
an event is recorded in the history, and the TouchScreen emits a configured sound.
Generates an immediate fire alarm if triggered. Smoke alarm
To bypass a zone from a Honeywell Vista 20P keypad, enter your user code, press the Bypass
key, then press the two-digit number of the zone to be bypassed.
Door/Window
sensor
Motion
detector
Glass break
detector
Welcome to the TouchScreen
Understanding Alarms
When an alarm is tripped an audible alert is sounded. From that point, you have a specific amount of
time (default: 30 seconds) to enter your keypad code or an alarm will sound. If a valid keypad code is not
entered within a specific time (default: 30 seconds) of the audible alarm sounding, a message is sent to a
central monitoring station. See "Disarming the System & Understanding What Happens During an
Alarm" on page 23 for more information.
The central monitoring station will attempt to contact the persons listed on the account. When they
reach a person listed on the account, they will ask for the Secret Word to affirm whether a genuine
emergency is occurring. If no one on the list can be contacted, or if the person contacted gives the wrong
Secret Word, the central monitoring station immediately dispatches police or other appropriate
emergency personnel.
If the alarm is not cleared within 4 minutes, the system resets so it can monitor additional alarm events.
If a sensor is faulted too many times resulting in alarms, no more alarms will be sent to central
monitoring for 48 hours or until the security system is disarmed.
Configuring the TouchScreen
Your TouchScreen’s default settings are configured from the Settings widget.
Note: You cannot access the Security app if the security system is armed.
To access the Settings app:
1. From the Home screen (see page 18) tap the Settings widget.
The Keypad screen is displayed.
2. Tap the numbers to enter your keypad code.
The Settings menu is displayed.
9
TouchScreen User's Guide
From the Settings Widget you can do the following:
Manage the way sensors are listed in TouchScreen reports and tools (page 30)
Test your alarms (page 32)
Manage your keypad codes and secret word (page 36)
View your account information (page 39)
Manage your TouchScreen device settiings (page 45)
View technical information about your TouchScreen device (page 47)
Subscriber Portal
The Subscriber Portal is a web-based tool that allows you to remotely connect to your security system.
You can access the Subscriber Portal from a PC or mobile Internet device. Many operations that can be
done from the TouchScreen can also be performed from the Subscriber Portal.
Your installer has provided you with the URL address of the Subscriber Portal as well as a username and
password to access it.
See the Subscriber Portal User Guide for more information.
10
Using the TouchScreen
Understanding the TouchScreen Controls
Using the TouchScreen
Figure 2: TouchScreen Device & Home Screen
Button Description
Home button. Press this button to go to the Home screen in the TouchScreen screen. The
button is located at the bottom center in front of the device.
Android menu button. Press this button to display the Android configuration menu. Refer to
the Android documentation provided by Google for more information.
Back button. Press this button to return to the previous screen.
Emergency Alarm button. Press this button to manually and immediately send an alarm to
the appropriate call center. The button is located at the bottom right in front of the device.
When A/C power is available, this button is lit. See page 28 for more information.
11
TouchScreen User's Guide
Understanding the Screen
The TouchScreen screen is used to interface with your security system. It provides:
A real-time view of the system statuses
Tools to manage your security system
Additional optional applications
If the screen is black (showing nothing) this is because the system is not receiving A/C power. The display
is powered off to conserve battery life.
The screen is divided into the following operational sections:
Security Status Header (see page 12)
System & Zone Trouble Header (see page 13)
Date/Time Bar (see TouchScreen Device & Home Screen on page 11)
Content Area (see page 18)
Security Status Header
The Security Status header displays in the upper left hand of the TouchScreen. It tells you whether the
system is armed or disarmed and other information. Tap this header to arm or disarm the system.
Also, during troubles that would prevent arming (such as a monitored door or window being opened) an
announcement replaces the Arm/Disarm status.
If you tap this header at that time, the TouchScreen presents the Arm System tab of the Security widget.
12
Using the TouchScreen
During the Exit Delay, the header changes to announce the number of seconds until the system is armed.
During the Entry Delay, the header changes to announce the number of seconds before the alarm goes
off.
System & Zone Trouble Header
The System & Zone Trouble header displays in the upper right hand of the TouchScreen. It only displays
when there is a connectivity (cellular, broadband, etc.) or power problem with the TouchScreen, when a
sensor goes down (such as due to a battery failure), or a sensor is being tampered with (such as the cover
being opened).
When the system is reporting a trouble, it sounds an audible alert regularly to ensure you are aware of
the problem.
When a System & Zone header is displayed, tap it to display the Troubles list which displays all the
current troubles with TouchScreen and the sensors.
13
TouchScreen User's Guide
Tap the text next to the to view help on resolving that trouble (resolution information).
Tap to mark the trouble as acknowledged . An acknowledged trouble mutes its audible alerts
for twelve hours. After that time, the trouble begins alerting again. You must acknowledge it by tapping
the OK button again to silence the alerts.
From the resolution information, you can:
Tap Return to view the Troubles list again where you can choose to acknowledge the current trouble or view the resolution information for other troubles.
Tap Acknowledge Problem to acknowledge the current trouble immediately and return to the
Troubles list.
14
Table 2: System & Zone Trouble Header Messages
Message Cause Resolution
Using the TouchScreen
AC Power
Disconnected
Alarm
communication
failed
Battery failure Backup battery for the TouchScreen
TouchScreen is not receiving A/C
power.
The system is in Low Power Mode
(see page 19)
TouchScreen is not accessing the
Internet through the local network,
nor does it have cellular connectivity.
is dead, and there is a loss of external
power.
After external power is restored, it
takes approximately 21 hours for the
battery to be fully charged.
Confirm that the power adapter is plugged
into the TouchScreen.
Confirm that the power adapter is plugged
into an un-switched outlet.
Confirm that the un-switched outlet has
power.
Install the power adapter into another outlet.
Restore Internet connectivity as soon as
possible.
If the lack of cellular connectivity persists,
contact Customer Care.
When AC Power is restored the battery will
recharge. If not, have the battery connection
checked.
Battery Low See Sensor Battery Low. Confirm that the power adapter is plugged
into an un-switched outlet.
If A/C power is connected but has been off for
an extended period, the battery could still be
charging.
Battery
Removed
Broadband
Connection
Lost
Camera
Connection
Failed
Cellular
Communication
Lost
Battery for the TouchScreen has
become detached.
TouchScreen is not accessing the
Internet through the local network,
but the device still has cellular
connectivity.
TouchScreen cannot communicate
with one of your IP cameras.
TouchScreen cannot communicate
over the cellular network.
Open the battery cover and check the battery
connection.
Restore Internet connectivity as soon as
possible.
Cellular connectivity allows only enough
communication with central monitoring to
communicate major events such as alarms.
Ensure that the camera is powered on, and
that it is in range of the Wi-Fi router. The
power indicator light on the camera should be
on solid.
If this problem persists, contact Customer
Care.
15
TouchScreen User's Guide
Message Cause Resolution
Communication
Jammed
Lost Power External power for the sensor or
Low Battery
Detected
Needs Cleaning Sensor named in this alert is dirty or
Network
Connection
Lost
TouchScreen has detected an
attempt to jam its communication
with the sensors.
Most likely, someone is using a
device designed to scramble the
radio frequency (RF) signal of the
sensors.
device named in this alert is not
connected. Only applicable to
devices that required external power.
Battery for the identified sensor is
low.
dusty.
No broadband or cellular
connectivity to the TouchScreen.
This could be a burglary in progress.
Restore power to the sensor or device as soon
as possible to avoid draining the battery.
Replace the battery as soon as possible.
Clean the identified sensor.
Restore Internet connectivity as soon as
possible.
Contact Customer Care to report your loss of
cellular connectivity.
Sensor Battery
Low
Sensor
Communication
Failure
The battery in the sensor is getting
low. It should be replaced as soon as
possible.
A low battery report is issued when
the battery reaches 2.75 volts for
sensors.
TouchScreen cannot communicate
with the identified sensor.
The most common cause for a
sensor communication failure is a
low battery.
The TouchScreen checks its
communication integrity with the
sensors every 27 minutes. This
message is posted when the sensor
does not respond within 6 hours.
Replace the battery as soon as possible.
Replace with a battery of the same size and
capacity.
If you cannot replace the battery immediately,
you can choose to acknowledge the problem
(tap OK in the Troubles list) for now so you can
arm your system.
If after replacing the battery the problem
persists, contact Customer Care.
Replace the battery.
OR
Replace the sensor.
Replace the battery immediately with a battery
of the same size and capacity.
If you cannot replace the battery at this time,
you may choose to acknowledge the problem
for now so that you may successfully arm your
system. If after replacing the battery the
problem persists, contact Customer Care.
16
Message Cause Resolution
Using the TouchScreen
Sensor
Communication
Jammed
Sensor Lost
Power
Sensor Needs
Cleaning
Sensor Tamper
Detected
TouchScreen’s communication with
the identified sensor is being
jammed.
Most likely, someone is using a
device designed to scramble the
radio frequency (RF) signal of the
sensors.
External power for the identified
sensor or device is not connected.
Identified smoke detector is dirty or
dusty.
Cover of the identified sensor has
been removed.
This could be a burglary in progress.
Restore power to the sensor or device as soon
as possible to avoid draining the battery.
Clean the identified smoke detector.
Make sure that the sensor cover on the sensor
is securely attached to the sensor base.
For smoke detectors, ensure the cover is
securely in the twist-lock position on the base.
If the problem persists, you can choose to
acknowledge the problem (tap Acknowledge
Problem) to be able to arm your system until
Customer Care can provide a permanent
solution.
Sensor Test
Button Pressed
System Battery
Low
System not
ready to Arm
System Power
Lost
System
Upgrade in
Progress
Message
System will not
Arm
Test button for the identified sensor
was pressed.
TouchScreen has lost A/C power and
is on battery backup. The battery
voltage is 3.7 volt with about 5%
remaining power. Complete loss of
power to the TouchScreen is
imminent.
Door or window is open. Open the Security app and check the security
TouchScreen has lost A/C power and
is on battery backup.
Firmware update currently in
progress.
User entered an invalid keypad code
when attempting to arm the system.
If a sensor test is not in progress, check the
identified sensor.
Check the A/C adapter.
Restore A/C power to the TouchScreen as
soon as possible.
zones, door or window might be open.
Check the A/C adapter;
Restore A/C power to the TouchScreen as
soon as possible.
No action required.
Message will go away when the update is
completed.
Reattempt to enter the security code.
17
TouchScreen User's Guide
Message Cause Resolution
Use the Settings app to add, edit, and delete
keypad codes
Contact Customer Care.
Tamper
Detected
Unknown
Cover of the identified sensor or
Check the sensor or device.
device has been removed.
An unknown condition occurred. Contact Customer Care.
Trouble
Zone Swinger
Shutdown
A sensor has been too many times
resulting in alarms (default is one
Disarm the system to stop the swinger
shutdown.
time). No more alarms will be sent to
central monitoring for 48 hours or
until the security system is disarmed.
Contact customer care to find out the
maximum number of alarms sent to central
monitoring before swinger shutdown for your
The Swinger Shutdown feature helps
system.
prevent a runaway TouchScreen
from tying up the central station.
Content Area
This area contains the interactive functionality of your TouchScreen. The TouchScreen apps (widgets) are
displayed here. When you use or modify an app, this is where the menus and tools are displayed.
Figure 3: Content Area
Home Screen
The Home screen is the default interface when the user accesses the TouchScreen screen.It can be
accessed at any time by pressing the button, which is located below the display area.
18
The TouchScreen provies the following apps:
Using the TouchScreen
Select the Security app to view options related to
arming/disarming the system, enabling/disabling security
zones, viewing history logs, and recent security zone
events.
Select the Settings app
to access tools to modify
the TouchScreen configurations.
Low Power Mode
The TouchScreen is powered by a back-up battery and A/C power. When A/C power is lost, the
TouchScreen places itself in Low Power mode.
WARNING: Low Power Mode is an emergency backup mode designed to ensure
your security system will continue to communicate alarms during unforeseen
power outages. During Low Power Mode, your system loses remote control functionality and only broadcasts major system events such as alarms.
When the A/C power to the TouchScreen is lost, the following occurs:
1. The lights on the buttons go dark.
2. The TouchScreen stops communicating over broadband with the central monitoring station and
the system servers (if the premise has lost power the router will be down as well).
3. The TouchScreen stops sending heartbeats signals to the system servers over cellular.
4. The TouchScreen reports an AC Power Loss trouble in the Trouble Header.
5. The TouchScreen tries to send an AC Power Loss message to the system servers over cellular (if
connectivity is available). If the system servers receive the message, the Subscriber Portal and
other mobile devices report an AC Power Loss trouble, and will never report a Connectivity Loss
trouble messages for as long as Low Power Mode continues.
Note: The Subscriber Portal and mobile devices might eventually report a loss of broadband
and cellular connectivity if the AC Power Loss message was not received for some
reason. In this case, they will not report an AC Power Loss trouble.
6. Fifteen seconds after the attempt to send the message, the screen of the TouchScreen goes dark.
7. While in Low Power Mode:
When the screen is tapped, the TouchScreen “wakes up” temporarily to display the Home
screen, but you will not be able to use any TouchScreen apps that need to communicate
with remote sources. For example, you will not be able to use the News app or Sports app
at all.
The TouchScreen stays awake only enough to continue communicating with the sensors
and monitoring for other events.
Most non-alarm events are not sent to the system servers or the central monitoring station, although you can view them in the History (page 30) on the TouchScreen only. The
exceptions are the following:
19
Loading...