TouchScreen User's Guide
Technicolor TCA200
Release 3.8 Grenada
PN: 631-00008-01 Rev 3.8 Grenada SU1
August 4, 2011
TouchScreen User's Guide
© 2006, 2007, 2008, 2009, 2010, 2011 iControl Networks, Inc., the iControl logo, uControl, Inc. the
uControl logo, OpenHome, and Converge and all other uControl products and technology names are
trademarks or registered trademarks of iControl Networks, Inc. All other products or services mentioned
herein are trademarks of their respective companies.
Compliances
FCC Notice
This device has been designed, constructed, and tested for compliance with FCC Rules that regulate
intentional and unintentional radiators. As the user of this device, you are not permitted to make any
alterations or modifications to this equipment or to use it in any way that is inconsistent with the
information described in this guide, without the express written permission of Technicolor. Doing so will
void your authority to operate this equipment.
This device complies with Part 15 of the FCC rules. Operation of this device is subject to the following two
conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
The “IC” designation preceding the radio certification number indicates that this device complies with the
Industry of Canada specifications.
Device Purpose
Fire/Alarm Central Panel
UL1023 Notice
This device complies with UL1023.
UL985 Notice
This device complies with UL985.
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UL1635 Notice
This device complies with UL1635.
ULC S545 Notice
This device complies with ULC S545.
ULC C1023 Notice
This device complies with ULC C1023.
ETL Notice
This device complies with all ETL and ETLC safety requirements.
Insert copy of ETL sticker when available
Limitations of Security Products
Security products and alarm systems do not offer guaranteed protection against burglary, fire, or other
emergencies. They may fail to warn for diverse reasons, including (but not limited to): power failure, dead
batteries, improper installation, coverage, coverage areas overlooked during installation, defeat by
technically sophisticated intruders, component failure, or inadequate maintenance. Alarm systems
should be checked weekly to ensure that all devices are working properly.
AN ALARM SYSTEM IS NOT A SUBSTITUTE FOR INSURANCE.
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TouchScreen User's Guide
Contents
Compliances 2
Device Purpose 2
UL1023 Notice 2
UL985 Notice 2
UL1635 Notice 3
ULC S545 Notice 3
ULC C1023 Notice 3
ETL Notice 3
Limitations of Security Products 3
Welcome to the TouchScreen 6
Understanding Security Network Components 7
Understanding the Security Zone Types 8
Understanding Alarms 9
Configuring the TouchScreen 9
Subscriber Portal 10
Using the TouchScreen 11
Understanding the TouchScreen Controls 11
Understanding the Screen 12
Security Status Header 12
System & Zone Trouble Header 13
Content Area 18
Low Power Mode 19
Managing Your System Security 21
Understanding Arming Modes 21
Arm Away Mode 21
Arm Stay Mode 22
Arm Night Mode 23
Understanding Your Protection Against Smash & Grab Attacks 23
Arming and Disarming the System 23
Disarming the System & Understanding What Happens During an Alarm 23
To disarm the system from the TouchScreen: 25
Arming the System 26
Sending an Emergency Alarm 28
Managing Sensors 29
Disable a Sensor 30
Viewing Your Zone Event History 30
Changing the Order that Security Zones are Listed in the TouchScreen 31
Testing Your Alarms 32
Managing Connectivity Between the TouchScreen and the Central Monitoring Stations 35
Viewing Signal Strength 35
Testing Your Connectivity. 36
Managing the Passcodes in your Security System 36
Managing your Keypad Codes 37
Managing Your Secret Word 39
View Your Security Account Information 39
Maintaining & Configuring the TouchScreen Device 40
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Reboot the TouchScreen 40
Understanding and Configuring Screen Brightness & Screen Dimming 40
Configuring the Screensaver 44
Configuring the Tones and Volume Levels 45
Cleaning the TouchScreen Screen 46
Viewing Technical Specifications of Your TouchScreen 47
Appendix 1: TouchScreen Installation and Maintenance 48
Installing the Technicolor TouchScreen 48
Battery Requirements 52
Replacing the Battery 52
Recommendations for Sensor Installation and Placement 54
System Limitations 56
Emergency Preparations 57
Appendix D: Quick Reference Tables 59
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TouchScreen User's Guide
Welcome to the TouchScreen
The purpose of this document is to explain the following in the OpenHome Converge system:
Understand and operate the TouchScreen device
Arm and disarm your security system
Send a panic alarm
View system status and arm/disarm the system
Manage connectivity between the TouchScreen and the Central Monitoring Stations
Manage pass codes
Manage security zones
Manage emergency dispatch contact information
View history logs
View account information
Figure 1: Security Network
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Welcome to the TouchScreen
Understanding Security Network Components
Security Network Components describes the equipment included with your security system.
Table 1: Security Network Components
Component Description
TouchScreen The device used to interface with your security system.
Sensors Doorway/window Monitors the opening and closing of potential entry and exit
points.
Motion (indoor) Monitors movement within the premises
Security Network Router
Smoke Detector This device sounds an alarm when smoke is detected.
The hub of your security network. This device is installed between your broadband
modem and your home network router.
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TouchScreen User's Guide
Understanding the Security Zone Types
Security zones are the sensors that detect movement and the opening and closing of doors and
windows. The sensors communicate wirelessly with your TouchScreen. Security zones are added to the
system and configured by your installer. You can enable and disable each security zone using the
Security widget.
Security
Zone
Function
Description Sensor Types
Entry/exit For doorways that are used to enter the premises.
When the system is armed, faulting this type of sensor starts an Entry
Delay countdown rather than sending an immediate alarm.
During Exit Delay, this zone can be repeatedly faulted. Doorways can be
configured to be entry/exit or non-entry/exit.
Note: For more information on Entry/Exit delays, see "Managing
Your System Security" on page 21
Perimeter If faulted when the system is armed or during an Entry/Exit delay, an
alarm is tripped.
Interior
Follower
Monitors the internal living spaces of the premises and triggers an
immediate alarm if the system is armed in Away mode.
Not armed when the system is in Armed Stay mode.
Door/Window
Door/Window
sensor
Motion
detector
Glass break
detector
Motion detector
24-Hour
Inform
24-Hour
Fire
Note: To bypass a zone from the TouchScreen, tap Turn Zone Off and enter your passcode.
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When this security zone is tripped, there is never an alarm. However,
an event is recorded in the history, and the TouchScreen emits a configured sound.
Generates an immediate fire alarm if triggered. Smoke alarm
To bypass a zone from a Honeywell Vista 20P keypad, enter your user code, press the Bypass
key, then press the two-digit number of the zone to be bypassed.
Door/Window
sensor
Motion
detector
Glass break
detector
Welcome to the TouchScreen
Understanding Alarms
When an alarm is tripped an audible alert is sounded. From that point, you have a specific amount of
time (default: 30 seconds) to enter your keypad code or an alarm will sound. If a valid keypad code is not
entered within a specific time (default: 30 seconds) of the audible alarm sounding, a message is sent to a
central monitoring station. See "Disarming the System & Understanding What Happens During an
Alarm" on page 23 for more information.
The central monitoring station will attempt to contact the persons listed on the account. When they
reach a person listed on the account, they will ask for the Secret Word to affirm whether a genuine
emergency is occurring. If no one on the list can be contacted, or if the person contacted gives the wrong
Secret Word, the central monitoring station immediately dispatches police or other appropriate
emergency personnel.
If the alarm is not cleared within 4 minutes, the system resets so it can monitor additional alarm events.
If a sensor is faulted too many times resulting in alarms, no more alarms will be sent to central
monitoring for 48 hours or until the security system is disarmed.
Configuring the TouchScreen
Your TouchScreen’s default settings are configured from the Settings widget.
Note: You cannot access the Security app if the security system is armed.
To access the Settings app:
1. From the Home screen (see page 18) tap the Settings widget.
The Keypad screen is displayed.
2. Tap the numbers to enter your keypad code.
The Settings menu is displayed.
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TouchScreen User's Guide
From the Settings Widget you can do the following:
Manage the way sensors are listed in TouchScreen reports and tools (page 30)
Test your alarms (page 32)
Manage your keypad codes and secret word (page 36)
View your account information (page 39)
Manage your TouchScreen device settiings (page 45)
View technical information about your TouchScreen device (page 47)
Subscriber Portal
The Subscriber Portal is a web-based tool that allows you to remotely connect to your security system.
You can access the Subscriber Portal from a PC or mobile Internet device. Many operations that can be
done from the TouchScreen can also be performed from the Subscriber Portal.
Your installer has provided you with the URL address of the Subscriber Portal as well as a username and
password to access it.
See the Subscriber Portal User Guide for more information.
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Using the TouchScreen
Understanding the TouchScreen Controls
Using the TouchScreen
Figure 2: TouchScreen Device & Home Screen
Button Description
Home button. Press this button to go to the Home screen in the TouchScreen screen. The
button is located at the bottom center in front of the device.
Android menu button. Press this button to display the Android configuration menu. Refer to
the Android documentation provided by Google for more information.
Back button. Press this button to return to the previous screen.
Emergency Alarm button. Press this button to manually and immediately send an alarm to
the appropriate call center. The button is located at the bottom right in front of the device.
When A/C power is available, this button is lit. See page 28 for more information.
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TouchScreen User's Guide
Understanding the Screen
The TouchScreen screen is used to interface with your security system. It provides:
A real-time view of the system statuses
Tools to manage your security system
Additional optional applications
If the screen is black (showing nothing) this is because the system is not receiving A/C power. The display
is powered off to conserve battery life.
The screen is divided into the following operational sections:
Security Status Header (see page 12)
System & Zone Trouble Header (see page 13)
Date/Time Bar (see TouchScreen Device & Home Screen on page 11)
Content Area (see page 18)
Security Status Header
The Security Status header displays in the upper left hand of the TouchScreen. It tells you whether the
system is armed or disarmed and other information. Tap this header to arm or disarm the system.
Also, during troubles that would prevent arming (such as a monitored door or window being opened) an
announcement replaces the Arm/Disarm status.
If you tap this header at that time, the TouchScreen presents the Arm System tab of the Security widget.
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Using the TouchScreen
During the Exit Delay, the header changes to announce the number of seconds until the system is armed.
During the Entry Delay, the header changes to announce the number of seconds before the alarm goes
off.
System & Zone Trouble Header
The System & Zone Trouble header displays in the upper right hand of the TouchScreen. It only displays
when there is a connectivity (cellular, broadband, etc.) or power problem with the TouchScreen, when a
sensor goes down (such as due to a battery failure), or a sensor is being tampered with (such as the cover
being opened).
When the system is reporting a trouble, it sounds an audible alert regularly to ensure you are aware of
the problem.
When a System & Zone header is displayed, tap it to display the Troubles list which displays all the
current troubles with TouchScreen and the sensors.
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TouchScreen User's Guide
Tap the text next to the to view help on resolving that trouble (resolution information).
Tap to mark the trouble as acknowledged . An acknowledged trouble mutes its audible alerts
for twelve hours. After that time, the trouble begins alerting again. You must acknowledge it by tapping
the OK button again to silence the alerts.
From the resolution information, you can:
Tap Return to view the Troubles list again where you can choose to acknowledge the current trouble or view the resolution information for other troubles.
Tap Acknowledge Problem to acknowledge the current trouble immediately and return to the
Troubles list.
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Table 2: System & Zone Trouble Header Messages
Message Cause Resolution
Using the TouchScreen
AC Power
Disconnected
Alarm
communication
failed
Battery failure Backup battery for the TouchScreen
TouchScreen is not receiving A/C
power.
The system is in Low Power Mode
(see page 19)
TouchScreen is not accessing the
Internet through the local network,
nor does it have cellular connectivity.
is dead, and there is a loss of external
power.
After external power is restored, it
takes approximately 21 hours for the
battery to be fully charged.
Confirm that the power adapter is plugged
into the TouchScreen.
Confirm that the power adapter is plugged
into an un-switched outlet.
Confirm that the un-switched outlet has
power.
Install the power adapter into another outlet.
Restore Internet connectivity as soon as
possible.
If the lack of cellular connectivity persists,
contact Customer Care.
When AC Power is restored the battery will
recharge. If not, have the battery connection
checked.
Battery Low See Sensor Battery Low. Confirm that the power adapter is plugged
into an un-switched outlet.
If A/C power is connected but has been off for
an extended period, the battery could still be
charging.
Battery
Removed
Broadband
Connection
Lost
Camera
Connection
Failed
Cellular
Communication
Lost
Battery for the TouchScreen has
become detached.
TouchScreen is not accessing the
Internet through the local network,
but the device still has cellular
connectivity.
TouchScreen cannot communicate
with one of your IP cameras.
TouchScreen cannot communicate
over the cellular network.
Open the battery cover and check the battery
connection.
Restore Internet connectivity as soon as
possible.
Cellular connectivity allows only enough
communication with central monitoring to
communicate major events such as alarms.
Ensure that the camera is powered on, and
that it is in range of the Wi-Fi router. The
power indicator light on the camera should be
on solid.
If this problem persists, contact Customer
Care.
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TouchScreen User's Guide
Message Cause Resolution
Communication
Jammed
Lost Power External power for the sensor or
Low Battery
Detected
Needs Cleaning Sensor named in this alert is dirty or
Network
Connection
Lost
TouchScreen has detected an
attempt to jam its communication
with the sensors.
Most likely, someone is using a
device designed to scramble the
radio frequency (RF) signal of the
sensors.
device named in this alert is not
connected. Only applicable to
devices that required external power.
Battery for the identified sensor is
low.
dusty.
No broadband or cellular
connectivity to the TouchScreen.
This could be a burglary in progress.
Restore power to the sensor or device as soon
as possible to avoid draining the battery.
Replace the battery as soon as possible.
Clean the identified sensor.
Restore Internet connectivity as soon as
possible.
Contact Customer Care to report your loss of
cellular connectivity.
Sensor Battery
Low
Sensor
Communication
Failure
The battery in the sensor is getting
low. It should be replaced as soon as
possible.
A low battery report is issued when
the battery reaches 2.75 volts for
sensors.
TouchScreen cannot communicate
with the identified sensor.
The most common cause for a
sensor communication failure is a
low battery.
The TouchScreen checks its
communication integrity with the
sensors every 27 minutes. This
message is posted when the sensor
does not respond within 6 hours.
Replace the battery as soon as possible.
Replace with a battery of the same size and
capacity.
If you cannot replace the battery immediately,
you can choose to acknowledge the problem
(tap OK in the Troubles list) for now so you can
arm your system.
If after replacing the battery the problem
persists, contact Customer Care.
Replace the battery.
OR
Replace the sensor.
Replace the battery immediately with a battery
of the same size and capacity.
If you cannot replace the battery at this time,
you may choose to acknowledge the problem
for now so that you may successfully arm your
system. If after replacing the battery the
problem persists, contact Customer Care.
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Message Cause Resolution
Using the TouchScreen
Sensor
Communication
Jammed
Sensor Lost
Power
Sensor Needs
Cleaning
Sensor Tamper
Detected
TouchScreen’s communication with
the identified sensor is being
jammed.
Most likely, someone is using a
device designed to scramble the
radio frequency (RF) signal of the
sensors.
External power for the identified
sensor or device is not connected.
Identified smoke detector is dirty or
dusty.
Cover of the identified sensor has
been removed.
This could be a burglary in progress.
Restore power to the sensor or device as soon
as possible to avoid draining the battery.
Clean the identified smoke detector.
Make sure that the sensor cover on the sensor
is securely attached to the sensor base.
For smoke detectors, ensure the cover is
securely in the twist-lock position on the base.
If the problem persists, you can choose to
acknowledge the problem (tap Acknowledge
Problem) to be able to arm your system until
Customer Care can provide a permanent
solution.
Sensor Test
Button Pressed
System Battery
Low
System not
ready to Arm
System Power
Lost
System
Upgrade in
Progress
Message
System will not
Arm
Test button for the identified sensor
was pressed.
TouchScreen has lost A/C power and
is on battery backup. The battery
voltage is 3.7 volt with about 5%
remaining power. Complete loss of
power to the TouchScreen is
imminent.
Door or window is open. Open the Security app and check the security
TouchScreen has lost A/C power and
is on battery backup.
Firmware update currently in
progress.
User entered an invalid keypad code
when attempting to arm the system.
If a sensor test is not in progress, check the
identified sensor.
Check the A/C adapter.
Restore A/C power to the TouchScreen as
soon as possible.
zones, door or window might be open.
Check the A/C adapter;
Restore A/C power to the TouchScreen as
soon as possible.
No action required.
Message will go away when the update is
completed.
Reattempt to enter the security code.
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TouchScreen User's Guide
Message Cause Resolution
Use the Settings app to add, edit, and delete
keypad codes
Contact Customer Care.
Tamper
Detected
Unknown
Cover of the identified sensor or
Check the sensor or device.
device has been removed.
An unknown condition occurred. Contact Customer Care.
Trouble
Zone Swinger
Shutdown
A sensor has been too many times
resulting in alarms (default is one
Disarm the system to stop the swinger
shutdown.
time). No more alarms will be sent to
central monitoring for 48 hours or
until the security system is disarmed.
Contact customer care to find out the
maximum number of alarms sent to central
monitoring before swinger shutdown for your
The Swinger Shutdown feature helps
system.
prevent a runaway TouchScreen
from tying up the central station.
Content Area
This area contains the interactive functionality of your TouchScreen. The TouchScreen apps (widgets) are
displayed here. When you use or modify an app, this is where the menus and tools are displayed.
Figure 3: Content Area
Home Screen
The Home screen is the default interface when the user accesses the TouchScreen screen.It can be
accessed at any time by pressing the button, which is located below the display area.
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The TouchScreen provies the following apps:
Using the TouchScreen
Select the Security app to view options related to
arming/disarming the system, enabling/disabling security
zones, viewing history logs, and recent security zone
events.
Select the Settings app
to access tools to modify
the TouchScreen configurations.
Low Power Mode
The TouchScreen is powered by a back-up battery and A/C power. When A/C power is lost, the
TouchScreen places itself in Low Power mode.
WARNING: Low Power Mode is an emergency backup mode designed to ensure
your security system will continue to communicate alarms during unforeseen
power outages. During Low Power Mode, your system loses remote control functionality and only broadcasts major system events such as alarms.
When the A/C power to the TouchScreen is lost, the following occurs:
1. The lights on the buttons go dark.
2. The TouchScreen stops communicating over broadband with the central monitoring station and
the system servers (if the premise has lost power the router will be down as well).
3. The TouchScreen stops sending heartbeats signals to the system servers over cellular.
4. The TouchScreen reports an AC Power Loss trouble in the Trouble Header.
5. The TouchScreen tries to send an AC Power Loss message to the system servers over cellular (if
connectivity is available). If the system servers receive the message, the Subscriber Portal and
other mobile devices report an AC Power Loss trouble, and will never report a Connectivity Loss
trouble messages for as long as Low Power Mode continues.
Note: The Subscriber Portal and mobile devices might eventually report a loss of broadband
and cellular connectivity if the AC Power Loss message was not received for some
reason. In this case, they will not report an AC Power Loss trouble.
6. Fifteen seconds after the attempt to send the message, the screen of the TouchScreen goes dark.
7. While in Low Power Mode:
When the screen is tapped, the TouchScreen “wakes up” temporarily to display the Home
screen, but you will not be able to use any TouchScreen apps that need to communicate
with remote sources. For example, you will not be able to use the News app or Sports app
at all.
The TouchScreen stays awake only enough to continue communicating with the sensors
and monitoring for other events.
Most non-alarm events are not sent to the system servers or the central monitoring station, although you can view them in the History (page 30) on the TouchScreen only. The
exceptions are the following:
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TouchScreen User's Guide
8. Just before the TouchScreen goes completely dead due to the loss of battery power, it attempts
to sends a “Loss of Power” message to the system servers over cellular.
Alarms
Arming the system
Disarming the system
When the back-up battery power drops below the required operational levels, the following
occurs:
The screen does not wake up when it is tapped.
There is no broadband or cellular connectivity.
Otherwise the TouchScreen is still operational. It continues to communicate with sensors
and peripherals so it might produce sounds based on security zone events. When the
TouchScreen is in this state, 90 seconds after A/C power is restored, the device is
automatically rebooted.
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Managing Your System Security
Managing Your System Security
The section describes the important concepts and management operations for your security system.
This section explains:
The various arming mode options (see page 21)
Your system’s protection against Smash & Grab intrusions (see page 23)
As described in this section, you can:
Arm and disarm your security system (see page 23)
Send an Emergency Alarm (see page 28)
Manage your security sensors (see page 29)
Understanding Arming Modes
You can arm the system by multiple scenarios:
Arm Away—Everybody leaving
Arm Stay—People are still active inside (see page 22)
Arm Night—Everybody going to bed (see page 23)
Different arming modes utilize different rules for when sensors are tripped and for Entry/Exit delays. An
Exit delay is a short period of time after the system is armed for you to leave the premises (default 60
seconds). An Entry delay is a short period of time after a sensor is tripped at an Entry/Exit door if the
system is armed (default 30 seconds). You must enter a valid keypad code within the Entry delay period
to avoid sounding an alarm. Consult with your installer or Customer Care representative to customize
the Entry/Exit delays on your system.
Note: After the alarm is faulted the Alarm Transmission Delay period starts (see page 24).
In the Armed state and during the Entry Delay period, if the central system loses all connectivity with
your TouchScreen, an alarm is immediately sent to the central monitoring station. This prevents an
intruder from attempting to stop an alarm by destroying the TouchScreen. See "Understanding Your
Protection Against Smash & Grab Attacks" on page 23 for more information.
Arm Away Mode
The Arm Away mode is used when everyone is leaving the house. The following rules apply:
Alarm trips immediately if a monitored Perimeter zone (non-entry/exit door or window) is opened.
Interior motion detectors are armed.
Entry/Exit zones start an Entry Delay
Exit Delay starts when the system is armed
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TouchScreen User's Guide
For the Arm Away mode Entry/Exit Delay, the following rules apply:
When armed, the system audibly beeps once per second announcing that the system is in the Exit
Delay period. During the last 10 seconds of the Exit Delay state, the system audibly fast beeps (two
beeps per second).
When an entry/exit zone is opened, the Entry Delay period sounds an audible beep each second.
The system beeps twice per second in the last 10 seconds of the Entry Delay period. The keypad
code must be entered during this period to avoid sounding an alarm.
A numerical countdown timer on the TouchScreen indicates how much time remains in the Exit
Delay.
If an entry/exit zone is faulted, restored and then faulted again prior to the end of the exit delay
then the Exit Delay is restarted. This only occurs once.
If no Entry/Exit Zone opens and closes during the Exit Delay, the Arming Mode reverts to Armed
Stay.
After Exit Delay, the Security Status header is relabeled Armed Away and sounds 2 short beeps.
If an Entry/Exit zone is opened the Entry Delay period starts with an audible beep each second.
The system beeps twice per second in the last 10 seconds of the Entry Delay period. The keypad
code must be entered during this period to avoid sounding an alarm. During the Entry Delay
period, the motion detectors will not log events.
Arm Stay Mode
The Arm Stay mode is used to arm the system when there are still people in the premises. The following
rules apply:
Alarm trips immediately if a monitored Perimeter zone (non-entry/exit door or window) is opened.
Interior motion detectors not armed.
Entry/Exit zones start an Entry Delay.
Exit Delay starts when the system is armed.
Exit Delay does not beep and is twice the length of Alarm Away mode.
For the Arm Stay mode, the Entry/Exit Delay, the following rules apply:
When an entry/exit zone is opened the Entry Delay period sounds an audible beep each second.
The system beeps twice per second in the last 10 seconds of the Entry Delay period. The keypad
code must be entered during this period to avoid sounding an alarm.
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When the system is armed, the Exit Delay period starts, BUT there is no audible beep during the
Exit Delay period (as there is in Arm Away). The Exit Delay period is the time between the system
being armed and the alarms actually being activated. This gives the user time to leave through an
entry/exit security zone.
Managing Your System Security
The Exit Delay period is twice as long as for the Arm Away mode, and there is no audible alert during the countdown.
A numerical countdown timer indicates how much time remains in the Exit Delay period.
If an entry/exit zone is faulted, restored and then faulted again prior to the end of the exit delay
then the Exit Delay is restarted. This only occurs once.
After Exit Delay, the Security Status header is relabeled Armed Stay and sounds 3 short beeps.
Arm Night Mode
The Arm Night mode, is used when everyone is going to bed.
This mode works the same as Arm Stay except that there is no Entry Delay period. If an entry/exit zone is
opened, an alarm sounds immediately.
Note: There is still an Alarm Transmission Delay period (see page 24).
Note: There is still an Exit Delay period that works the same as in Arm Stay mode.
Understanding Your Protection Against Smash & Grab Attacks
Your security system communicates continuously (via broadband and cellular) with the monitoring
servers. There is always the possibility that an intruder will attempt to defeat your security system by
breaking in to the premises and destroying the TouchScreen. But this is the most futile method they
could use. Central monitoring contacts the authorities immediately if both of the following happens
while the system is armed:
Perimeter sensor is faulted or the system starts the Entry delay (see "Understanding Arming
Modes" on page 21 for more information on Entry delays).
Total communication with the TouchScreen is lost
Arming and Disarming the System
The Security status of your security system is displayed in the Security Status header.
Message the Security Status header displays when the
status is “Armed”.
Tap to disarm the system.
Message the Security Status header displays when the
status is “Disarmed”.
Tap to arm the system.
Disarming the System & Understanding What Happens During an Alarm
When you enter an armed premises, an Entry Delay period starts:
The System Status Header During the Entry Delay, the header changes to announce the number
of seconds before the alarm goes off.
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TouchScreen User's Guide
The Security app screen displays either the camera associated with the security zone where you
entered the premises or the default camera, if no camera is associated with that zone.
The TouchScreen beeps audibly once every second, until the last 10 seconds when it beeps twice a
second.
If a valid keypad code is not entered by the end of the Entry Delay period, an alarm sounds. From the
time an alarm sounds (or starts silently), for most reasons, you have 30 seconds (default) to enter a valid
keypad code to disarm the system and prevent an alarm being sent to the central monitoring station.
This is called the Alarm Transmission delay or the Abort Window.
The Alarm Transmission Delay is a required period that prevents a report to the central station during an
alarm was triggered innocently.
IMPORTANT: Emergency alarms (see page 28) and smoke alarms are reported without an Alarm
Transmission delay or an Entry Delay. Consult Customer Care to understand the
number of seconds configured for the Alarm Transmission Delay in your system.
After the Alarm Transmission Delay period, you still have 5 minutes to disarm the system. If you do this
and a monitoring operator has not contacted you yet, central monitoring is notified that you have
cancelled the alarm.
When the Alarm Transmission delay period ends, monitoring operator will attempt to contact the
persons on your Emergency Dispatch list in the order you have determined. This list is maintained in the
Subscriber Portal. The monitoring operator will ask for the secret word in ensure the person is a valid
Emergency Dispatch contact.
Depending on the procedures determined by your service provider, the monitoring operator might
attempt to contact you through the TouchScreen device itself. In this case, there will be a series of ring
tones, and then you will hear the voice of a monitoring operator will contact someone through the
TouchScreen device. A dialog is displayed in the screen, alerting your that an open call is active on your
TouchScreen.
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To disarm the system from the TouchScreen, see page 25.
To disarm the system from the Subscriber Portal, see page 25.
To disarm the system from the TouchScreen:
1. Tap the Security Status header when it is in Armed state.
The Security app is displayed with a keypad and the Disarm System tab active. If the sensor that
was tripped is associated with a camera, the view from that camera is displayed. If the sensor is
not associated with a camera, the view from the default camera is displayed.
Managing Your System Security
2. Enter your security code.
If the alarm was triggered, the camera view and alarm history are displayed.
To disarm the system remotely from the Subscriber Portal:
1. Click the Security Status header when it is in Armed state.
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TouchScreen User's Guide
Or select Security Disarm from the toolbar.
A dialog is displayed.
2. Enter your keypad code and click Disarm.
If you type in the wrong keypad code, delete the wrong code and enter the correct one.
3. The Security Status Header changes to show that the system is disarmed. There is no Entry Exit.
Arming the System
To cancel the arming process, see page 28.
To configure audible feedback, see page 28.
To arm the system from the TouchScreen:
1. Tap the Security Status header when it is in Disarmed state.
The Security Options screen is displayed with a keypad and the Arm System tab open.
26
Managing Your System Security
2. Tap an arming mode (Arm Stay, Arm Away, or Arm Night) and enter your security code.
3. The Security Status header changes to display a countdown message.
The text of the message will vary, depending on which arming mode you selected.
Special Rules:
If you selected the Arm Away mode, you have until the Exit Delay is over to exit the premises.
Otherwise, the system is automatically armed in Arm Stay mode. There is still an Exit Delay
period for the other Arming modes as well, but they do not require that the door open and
close during the period.
If you open and shut an Entry/Exit door during the Exit Delay and then re-enter the premise, the Exit delay restarts at 120 seconds for Arm Stay and Arm Night or 60 seconds for Arm
Away. It will only do this one time. If the wrong code is entered, the countdown timer
resets to 60 or 120 seconds.
If an Entry/Exit door is left open at the end of Exit Delay, the Entry Delay immediately starts
and, if the system is not disarmed, an alarm will sound.
Bypassing Zones.
To arm the system, the TouchScreen requires that a sensor zone be turned off (bypassed), if it has any of
the following troubles:
Sensor Tamper Detected
Tamper Detected
Sensor Communication Failure
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TouchScreen User's Guide
It is NOT necessary to bypass for any other troubles. Instead, you must acknowledge the trouble before
arming the system.
Cancelling the Arming Process
If you arm the system in Arm Away or Arm Stay mode, the Security Status header displays a countdown
of the number of seconds until the Exit Delay is over. You can choose to cancel the arming process.
To cancel the arming process:
1. Tap the Security Status header while it is displaying a countdown.
The Security app is displayed with a keypad and the Disarm System tab active. The view from the
camera(s), if any, is displayed.
The Security app is displayed with a keypad and the Arm System tab open.
2. Enter your security code to stop the arming process.
Setting Audible Feedback for the TouchScreen
By default, the TouchScreen makes a sound any time you provide input by tapping it. This audible
feedback can be disabled.
To configure audible feedback:
1. From the Settings app (see "Configuring the TouchScreen" on page 9), select Touchscreen
TouchScreen Audible Feedback.
The Audible TouchScreen Feedback screen is displayed.
2. Select No from the Provide Audible drop-down menu to disable feedback sounds or Yes to enable
them.
Sending an Emergency Alarm
You can manually trip an alarm in the event of an emergency by clicking the Emergency button.
Emergency alarms are reported without an Entry delay or Alarm Transmission delay.
28
To manually trip an alarm:
1. Press the Panic button on the lower front of the TouchScreen.
The Emergency screen is displayed.
2. Tap Fire to send an alarm for emergency fire assistance.
Managing Your System Security
The TouchScreen sounds a repeating, high-pitched chime.
Tap Medical to send an alarm for emergency medical assistance.
The TouchScreen sounds an audible, repeating, triple beep signal.
Tap Police to send an alarm for police assistance.
By default the TouchScreen will not issue an audible signal. The TouchScreen displays a Police
Panic In Progress alert on the TouchScreen. Tap the alert to sound an audible, continuous, highpitched chime.
Managing Sensors
You cannot add or delete the sensors in your security system, but you can control how they appear in
reports, your TouchScreen and the Subscriber Portal.
You can:
Have a sensor not monitored when the system is armed (see page 30)
View your security zone event history (see page 30)
Change the order that security zones are listed in the TouchScreen (see page 31)
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TouchScreen User's Guide
Disable a Sensor
You can turn a zone off, which means the zone is not monitored when the system is armed. This is useful
during periods when a sensor is being repaired. You can only turn a zone off when the system is
disarmed.
The system continues to log the activity of zones that are turned off in the Event History (see Viewing
Your Zone Event History on page 30).
To turn zones off:
1. Disarm the system (see "Arming and Disarming the System" on page 23)
2. Tap the Security icon on the Home screen (see page 18).
The Arm System tab is displayed.
3. Tap the Turn Zone Off button for the zone to turn off the zone.
Tap the Turn Zone On button for the zone to be monitored for alarms.
The buttons are toggled between Turn Zone On and Turn Zone Off as you tap them.
Note: If some zones are turned off, the Security Status header reports this when the system
is disarmed.
Viewing Your Zone Event History
When something occurs at a zone, whether or not the system is armed, or the zone is turned off, the
security system logs an event.
To view the Zone Event History:
1. Tap the Security app on the Home screen.
30
The Arm System tab is displayed.
2. Tap the History tab.
The Zone Event History is displayed.
Managing Your System Security
Table 3: Zone Activity Events
Icon Description
An Open/Closed doorway
/
An Open/Closed window
/
Motion detected / no motion since last detected motion
/
Changing the Order that Security Zones are Listed in the TouchScreen
If you have a lot of sensors, you might have to scroll down to see them all in screens that manage and
report on security zones such as the Arm System tab and the Dashboard tab of the Security app. You can
designate more important sensors to always be listed first.
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TouchScreen User's Guide
To change the order that zones are listed in the TouchScreen screens:
From the Settings app (see "Configuring the TouchScreen" on page 9), tap Sensors & Zones Change
Zone Order.
The Change Zone List Order screen is displayed.
From this screen you can move items up and down in all lists that display order. For example, if you
tapped To Top in the zone Window, that zone would move from the bottom of the list to the top.
Testing Your Alarms
You must test your security system at least once per week to ensure that it is in working dependably.
Once per month, it is imperative that you do the following:
Test your alarm capability
Review the signal strength of the TouchScreen to your Internet router and the cellular receivers
(see page 35)
When testing your alarms, you can choose to report your alarms to central monitoring to ensure end-toend integrity. By default, the system lets you test the reliability of your alarms without sending a signal to
central monitoring.
To test your alarms:
1. From the Settings app (see "Configuring the TouchScreen" on page 9),
tap Security Alarm Test.
32
Managing Your System Security
The Alarm Test Options screen is displayed.
2. To have your test alarms reported to central monitoring, tap Disabled.
3. The button changes to Enabled. Your test alarms will be sent to central monitoring.
Note: If the Enabled button is already displayed, tap Enabled to choose to have your test
alarms NOT sent to central monitoring.
IMPORTANT: If you enable Send Test Alarm Messages, contact your central monitoring station
and tell them you are testing your system.
4. Tap the Next button.
The Alarm Test Checklist is displayed.
5. Ensure all the security zones are unfaulted (that is, doors and windows closed, motion detectors
not showing motion, etc.)
When the security zones are ready for testing, “Ready to Arm” is displayed under the Arm
button.
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TouchScreen User's Guide
6. Tap Arm.
Your security system is armed in the special Test mode. The Exit Delay is only 10 seconds long.
Motion sensors are turned off (not tripping alarms but recording events) until an Entry/Exit
security zone is faulted.
The Arm button changes to a System Armed notice.
7. Tap Next.
The Alarm Test screen is displayed.
8. Open and close an Entry/Exit door.
The Entry Delay period starts (default 30 seconds). The TouchScreen begins beeping once per
second. The beeping speeds up to twice per second in the last 10 seconds of the Entry Delay
period. The motion detectors are turned on.
Note: To mute the siren, tap Mute Siren. This is not recommended. Ensuring that your siren
is in working order is an important part of the test.
After the end of the Entry Delay period ends, the siren sounds (unless you muted it) and the
Entry/Exit zone you faulted is marked with an alarm tag.
34
Managing Your System Security
9. Fault each additional alarm and ensure that it is marked as alarm (see Sensor Testing Operations).
Table 4: Sensor Testing Operations
Sensor Testing Process
Door/Window Open and close the door or window.
Motion
Detector
Smoke
Detector
Glass Break
Detector
The TouchScreen notes that each sensor communicated an event to the TouchScreen and
initiated an alarm.
Avoid the motion detector’s view for three minutes after arming the system,
then walk in front of it.
Press and hold the sensor’s “Test” button until the siren sounds, approx. 10
seconds.
Use a glass break simulator.
Managing Connectivity Between the TouchScreen and the Central Monitoring
Stations
The TouchScreen is constantly communicating with central monitoring stations. It connects via your
service provider using broadband. It also connects to a cellular network if your internet connectivity goes
down. The TouchScreen can connect to your service provider’s modem through a cable or Wi-Fi
(wirelessly).
Viewing Signal Strength
To view the current signal strength of the TouchScreen’s Wi-Fi connection to your service provider’s
modem:
1. From the Settings app (see "Configuring the TouchScreen" on page 9), tap Advanced Settings
Connectivity Wi-Fi & Cellular Signal Strength.
The Wi-Fi and Cellular Signal Strength screen is displayed, graphically displaying the detected
signal strength of the Wi-Fi connection to the router and the GPRS/EDGE connection to the
cellular network.
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TouchScreen User's Guide
2. If your Wi-Fi connection is weak, try moving the TouchScreen closer to the Internet router.
Testing Your Connectivity.
The TouchScreen can test its connectivity to the Internet and cellular networks.
Note: If your cellular signal is weak, try moving the TouchScreen to another part of the
house where it can obtain a stronger signal.
To test the TouchScreen connectivity:
1. From the Settings app (see "Configuring the TouchScreen" on page 9), tap Advanced Settings
Connectivity.
The Connectivity menu is displayed.
2. Tap Test Connectivity.
The Connectivity Test screen is displayed.
.
3. Tap Next to start the test. This can take as little as 30 seconds or as long as four minutes.
Managing the Passcodes in your Security System
Your security system provides the following default keypad codes:
Master
Guest (a “Guest” permission-level)
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Managing Your System Security
Duress (see Understanding the Duress Keypad Code on page 38)
The Master keypad code allows you to add, modify, and delete codes. See Keypad Code Permission
Levels on page 38 keypad code types.
Managing your Keypad Codes
To manage your keypad code:
From the Settings menu (see "Configuring the TouchScreen" on page 9), tap Security Manage Keypad
Codes.
The Manage Keypad Codes screen is displayed.
Note: From this screen you can modify your keypad codes or add new ones.
To add a new keypad code:
From the Manage Keypad Codes screen, tap Add Keycode.
The Add Keypad Code screen is displayed.
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TouchScreen User's Guide
Table 5: Keypad Code Permission Levels
Arming
Level
Standard
or Guest
Arm
Only
Master User can create, edit, and delete keypad codes, as well as arm and disarm the system. This
Distress User is granted full access to the TouchScreen. The TouchScreen sends a silent alarm to the
To modify a keypad code:
1. From the Manage Keypad Codes screen, tap Edit.
Understanding the Duress Keypad Code
Description
User can arm and disarm the system.
User can only arm the system.
level is provided with the system and cannot be added.
central monitoring station, and the police are dispatched. This level is provided with the system and cannot be added.
The Edit Keypad Code screen is displayed.
Note: You cannot change the Permissions level of a keypad code.
The Duress keypad code is used to if an intruder forces you to disarm your system or access your
security settings. Rather than entering your keypad code, enter the Duress keypad code. When you do
this, you will be granted full access to your TouchScreen, but a silent alarm is immediately sent to the
central monitoring station and police are dispatched.
By default, the Duress Code is disabled.
To enable and manage your Duress keypad code:
1. From the Settings menu (see "Configuring the TouchScreen" on page 9), tap Security Manage
Keypad Codes.
38
The Manage Keypad Codes screen is displayed.
Managing Your System Security
Note: From this screen you can modify your keypad codes or add new ones.
Managing Your Secret Word
When an alarm is sent to a central monitoring station, they will attempt to contact you to verify that a
true emergency is occurring. When you answer, they will ask for your secret word as an additional
verification.
To view and modify your secret word:
1. From the Settings menu (see "Configuring the TouchScreen" on page 9), tap Advanced Settings
Security Secret Word.
The Set Security Secret Word screen is displayed.
2. To change the secret word, tap the Secret Word field (square area).
A keyboard is displayed that enables you to change the secret word.
3. Click Done to save your changes.
Click Cancel to cancel the change operation.
View Your Security Account Information
To view your account information:
1. From the Settings app (see "Configuring the TouchScreen" on page 9), tap Advanced Settings
Account Information.
The Validate Account Information screen is displayed.
2. Go to the Subscriber Portal to view your account information, or contact Customer Care to modify
it.
3. Tap Return to Menu to return to the Settings menu.
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TouchScreen User's Guide
Maintaining & Configuring the TouchScreen Device
You can configure the way the TouchScreen device displays your security information.
Reboot the TouchScreen
Occasionally, a problem might arise that could be solved by rebooting the TouchScreen.
To turn the TouchScreen off and on:
From the Settings menu (see "Configuring the TouchScreen" on page 9), tapAdvanced Settings
Reboot Touchscreen.
The TouchScreen turns itself off and back on.
Understanding and Configuring Screen Brightness & Screen Dimming
There are several options for configuring the TouchScreen’s screen brightness:
Set the default brightness level of the TouchScreen from level 10 (the brightest and the default setting) to level 1 (the dimmest). See page 40
Have the screen dim automatically to a preconfigured setting after a configured period of inactivity
(see page 40
Have the screen and the TouchScreen LEDs dim completely automatically each day at a set time,
and then brighten at a set time (see page 42). This is called Night Mode.
Note: The Night Mode screen brightness setting is not the same as Arm Night Mode as
described on page 23.
To manually place the TouchScreen in Night Mode:
Press the Night Mode button, which located on the right side of the TouchScreen. When a user touches
the screen, it brightens to the default brightness level.
Configuring the Screen Brightness Settings
To configure the default screen brightness:
1. From the Settings menu (see "Configuring the TouchScreen" on page 9), tap TouchScreen
Screen Configuration.
40
Maintaining & Configuring the TouchScreen Device
The Screen Configuration menu is displayed.
2. Tap Screen Brightness.
A control allows you to set the brightness level from 1-10 (default 10).
Configuring Automatic Screen Dimming and Night Mode Dimming
You can choose to have the screen dim to a set level after a period of inactivity (this can be used instead
of a screensaver or in conjunction with a screen saver. See Configuring the Screensaver on page 44 for
how to configure a screensaver to be displayed after a period of inactivity.
Additionally, you can choose to have the screen dim completely during configured hours, called Night
Mode (see page 42). During this time, the buttons on the front of the TouchScreen darken completely.
The TouchScreen will not enter Night Mode when it is Armed.
Note: The Night Mode brightness setting is not the same as Arm Night Mode as described on page
23.
To configure the screen to dim after a period of inactivity:
Note: When a user touches the screen, it will brighten to its default brightness level.
1. From the Settings menu (see "Configuring the TouchScreen" on page 9), tap TouchScreen
Screen Configuration.
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TouchScreen User's Guide
The Screen Configuration menu is displayed.
2. Tap Automatic Screen Dimming.
A couple of controls are provided that allow you to set automatic dimming level and the amount
of idle time for the TouchScreen to wait before dimming.
The Idle Timeout maximum is 30 minutes. It decreases in increments of 5 minutes.
To have the screen never dim due to inactivity, set the Dimming Level to 10. This also requires that
the Backlight off at night setting is No.
To configure the screen to dim completely during a set time period (Night Mode):
Note: When a user touches the screen, it will brighten to its default brightness level.
Note: At the set time range, the screen will dim to its lowest setting (1).
1. From the Settings menu (see "Configuring the TouchScreen" on page 9), tap TouchScreen
Screen Configuration.
42
The Screen Configuration menu is displayed.
Maintaining & Configuring the TouchScreen Device
2. Tap Screen Nighttime Settings.
Some backlight controls are provided.
Table 6: Screen Night Mode Settings Controls
Control Description
Backlight
off at night
Backlight
off time
Backlight
on time
Yes The screen will dim during the configured time range.
No The screen will not dim during the configured time period. If it is con-
figured to dim after a period of inactivity, that will still happen.
Time that the screen automatically dims to level 1.
Time the screen automatically brightens to default level.
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TouchScreen User's Guide
Configuring the Screensaver
You can configure the TouchScreen to display a screen saver after the device has been inactive for some
period of minutes.
The TouchScreen will not enter screensaver mode when it is Armed.
See also: Understanding and Configuring Screen Brightness & Screen Dimming on page 40 for how to
have the screen dim to a configured level after a period of inactivity. This can be used instead of a
screensaver or in conjunction with a screensaver.
To configure the TouchScreen screensaver:
1. From the Settings menu (see "Configuring the TouchScreen" on page 9), tap TouchScreen
Screensaver Configuration.
The Screensaver Configuration screen is displayed.
2. Tap the Start Screensaver arrow buttons to choose the number minutes of inactivity before the
TouchScreen will start the screensaver. The options are in five second increments. The maximum
number of seconds is 30 and the least is 5.
3. In the Select Screensaver Widget menu, tap the app that will be used as a screensaver.
44
Table 7: Commonly Used Screensavers
Control Description
None The screen never goes to screensaver.
Maintaining & Configuring the TouchScreen Device
Security
Dashboard
Camera Displays stills of the cameras attached to the security system (updated every 5 seconds). If
Clock Displays the current time in digital or analog.
Photos Displays a slideshow of photos from your Flickr account.
Screen displays the Arm System tab from the Security app.
there is only one camera attached to the security system, it displays live video.
Configuring the Tones and Volume Levels
You can configure the sounds the TouchScreen plays when a security zone is faulted or cleared.
You can also configure the volume that the TouchScreen sounds are played.
To set the tones that the TouchScreen uses when zone events occur:
1. From the Settings menu (see "Configuring the TouchScreen" on page 9), tap
TouchScreen Sound Configuration.
The Sounds Configuration screen displayed.
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TouchScreen User's Guide
Red icons(for example for door being opened) designate the sound played when a zone is
faulted.
Green icons (for example for a door being closed) designate the sound played when a zone is
cleared.
2. Tap a field to display a menu to sounds to play when a zone is faulted or cleared.
3. Tap Silence to have the TouchScreen never play a tone when the associated security zone is
faulted.
Cleaning the TouchScreen Screen
The TouchScreen can be hard to clean without accidentally pressing buttons; even accidentally arming or
disarming the system.
To clean the TouchScreen screen:
1. From the Settings menu (see "Configuring the TouchScreen" on page 9), select Touchscreen
Clean Screen.
The Clean Screen is displayed.
2. Tap Clean Screen for 30 Seconds to display the Cleaning screen.
You have 30 seconds to clean the TouchScreen without fear of pressing buttons.
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Maintaining & Configuring the TouchScreen Device
Viewing Technical Specifications of Your TouchScreen
From the Settings menu (see "Configuring the TouchScreen" on page 9), tap About.
The About This TouchScreen screen displayed.
Table 8: About This TouchScreen Details
Arming
Mode
Version Current firmware version installed on your TouchScreen.
Wi-Fi IP
Address
Ethernet
IP Address
CPE ID Unique identification code for your TouchScreen.
Wi-Fi MAC
Address
Ethernet
MAC
Address
Cellular
SIM Card
Id
Description
Internet Protocol address assigned to your TouchScreen by your router to communicate
with it wirelessly.
Note: This value might change if you reset your router to factory defaults.
Internet Protocol address assigned to your TouchScreen by your Internet Service
Provider’s modem to communicate with it directly (not wirelessly).
Note: This value might change if you reset your modem to factory defaults.
Media Access Control address of the adapter your TouchScreen uses to wirelessly connect
to your Internet Service Provider.
Media Access Control address of the adapter your TouchScreen uses to connect directly
(not wirelessly) to your Internet Service Provider.
Unique identification code used by your TouchScreen’s cellular service provider to connect
your device to the central monitoring stations when broadband service is unavailable.
Modules The modules installed in the TouchScreen. These communicate with sensors and home
devices.
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TouchScreen User's Guide
Appendix 1: TouchScreen Installation and Maintenance
Installing the Technicolor TouchScreen
1. Remove the TouchScreen from its packaging.
2. Use a P1 Phillips screwdriver to remove the (1)
screw from the battery cover of the TouchScreen, and detach the cover.
The 4.0 volt lithium polymer battery is
wrapped and unconnected in the battery
compartment of the TouchScreen.
Warning: The rechargeable battery that came
with your TouchScreen is only available
through your service operator. If your battery
needs to be replaced, contact your service
operator to arrange for replacement.
3. Unwrap the battery from its packaging and install it in the battery compartment.
4. Position the battery and cables inside the battery compartment so the cables lie along the top of the battery.
5. Align and connect the battery’s pins to the battery connector so that the wire order is (left-to-right) RED,
WHITE, BLACK.
6. Replace the battery cover and the screw.
7. Place the AC power cable into the clamp of the TouchScreen stand.
48
8. Connect the adapter cable to the
back of the TouchScreen.
Appendix 1: TouchScreen Installation and Maintenance
9. Connect the stand to the back of the TouchScreen. Insert the longest peg into the Tamper Switch
hole, which is the top right hole on the back of the TouchScreen.
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TouchScreen User's Guide
10. Position the TouchScreen near an un-switched wall outlet (not controlled by a light switch).
10. If the installation plan does not involve the TouchScreen connecting to the customer’s network
wirelessly, then connect an Ethernet cable to the TouchScreen and the iControl-dedicated router.
11. Insert the AC adapter into the bracket as
shown.
Table 9: AC Power Supply Ratings
Rating Value
Voltage 100 - 120V
Current 0.5A
Frequency 60 Hz
50
Appendix 1: TouchScreen Installation and Maintenance
12. Remove the center screw from the wall outlet.
13. Plug the TouchScreen’s AC adapter into the TOP plug of the
wall outlet, and replace the center screw through the bracket
hole.
Note: If the TouchScreen does not display the Installation Welcome screen, you must reset it to
factory default.
After a few seconds, the Installation Welcome screen is displayed on the TouchScreen.
Figure 4: Activation: Installation Welcome Screen
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TouchScreen User's Guide
Note: If the TouchScreen does not display the Installation Welcome screen, you must reset it to
Battery Requirements
Table 10: Device Batteries
Device Device Type Batteries
factory default.
TouchScreen Central Controller GSP055771 4 volt Lithium Polymer
4400mAh (16.28WH)
Door/ Window Sensor Sensor CR2 3 volt Lithium 1
Motion Detector Sensor CR123A 3
Glass Break Detector CR123A 1
Smoke/Heat Detector CR123A 2
1
Replacing the Battery
Warning: The rechargeable battery that came with your TouchScreen is only available through your
service operator. If your battery needs to be replaced, contact your service operator to arrange for
replacement.
1. Use a P1 Phillips screwdriver to remove the (1)
screw from the battery cover of the TouchScreen, and detach the cover.
2. Lift the battery out of the receptacle and disconnect the battery from the TouchScreen by
gently pulling the base of the connector.
3. Unwrap the battery from its packaging and
install it in the battery compartment.
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Appendix 1: TouchScreen Installation and Maintenance
4. Position the battery and cables inside the battery compartment so the cables lie along the
top of the battery.
5. Align and connect the battery’s pins to the battery connector so that the wire order is (leftto-right) RED, WHITE, BLACK.
6. Replace the battery cover and the screw.
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TouchScreen User's Guide
Recommendations for Sensor Installation and Placement
Door/Window Sensors and Glass Break Detectors
Install door/window sensors and/or glass break detectors at every possible location of entry, both
upstairs and down.
Glass Break Detectors
For best detector performance, select a mounting location that is:
Within 7.6 m (25 ft) of the protected glass
Within clear view of the protected glass
On the same wall as the protected glass
At least 2 m (6.5 ft) from the floor
At least 1 m (3 ft) from forced-air ducts
At least 1 m (3 ft) from sirens or bells greater than 5 cm (2 in.) in diameter
On a window frame if any heavy window covering is present
Avoid mounting the detector in the following locations:
In a corner
On free standing post or pillars
In rooms with noisy equipment such as air compressors, bells/ door bell, and power tools
In bathrooms (a slamming toilet seat will easily fault a glass break detector)
Motion Detectors
When placing motion detectors, anticipate traffic patterns:
The lanes of traffic most used by people in your home are also those most likely to be used by
intruders.
Foyers, stairways, hallways, and entrance-ways are excellent locations for a motion detector.
Do not place motion detectors at the end of hallways where an intruder will be walking directly
toward or away from the detector. For best coverage, mount the motion so that the likely direction of intruder motion is across the motion detector’s pattern.
A motion detector facing the following can cause false-alarms or failures in detection:
Direct sunlight
Cold drafts
Windows
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Appendix 1: TouchScreen Installation and Maintenance
Uninsulated walls
Heat sources such as fireplaces and heating vents
Moving objects such as fans
Air conditioning vents
Glass furniture
Obstructions such as curtains, plants, large furniture, doors
Note: Free roaming pets pose special problems for motion detectors. Your installer has been
trained to help you configure your installation to address your specific pet needs.
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TouchScreen User's Guide
System Limitations
Your security system is designed to provide continued protection in the case of a temporary loss of
power or internet connectivity. Still, no alarm system can guarantee protection from burglary or fire in
every case. Test your system once a week to be sure it is working as expected (see "Testing Your Alarms"
on page 32). Pay attention to the following:
It is possible to hear the alarms clearly when you are sleeping, or in all parts of the house?
Are there unprotected points of entry?
Are there locations of the house that are separated from all the smoke sensors by a closed door?
Are there sensors on all levels of the house?
Have you changed your keypad codes recently to prevent someone from figuring one of them
out?
Also, you are alerted if the security system loses all connectivity to internet and cellular service; however,
such an event will make it impossible for your system to send alarms during that time.
Finally, your security system might make you eligible for reduced insurance premiums. Still, a security
system is no substitute for insurance, and a security system cannot compensate you for any loss of life
or property. For this reason, all sensible safety precautions for preventing fire and intruders are still
necessary.
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Appendix 1: TouchScreen Installation and Maintenance
Emergency Preparations
Do not wait until an emergency occurs to make a plan. Talk to each other about what each person
should do in an emergency. For example:
Learn your security system. Get to know how to arm and disarm it and what to do when the
authorities or central monitoring calls.
Make sure everyone (who should know) knows the Secret Word, when to use it, and that it
should not be shared.
Understand the difference between your keypad code and the duress code.
Understand that you should never enter the premises if you hear an alarm. Call police from a cell
phone or a neighbor’s phone.
Make a plan for how to leave the house in the case of an emergency. Establish multiple routes and
consider how the routes should be different based on the emergency.
Save yourself first! Do not stop to rescue any possessions.
Do not open a door if the handle is hot.
Agree on a single outdoor location for everyone to meet.
Call the fire department or police from a neighbor’s phone.
Use the rest of this page to draw or write multiple escape plans for each member of the family.
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TouchScreen User's Guide
Smoke Detector Installation Recommendations
The National Fire Protection Association (NFPA) recommends the following for the number and
placement of smoke detectors.
Place smoke alarms as follows:
In every bedroom, in hallways, and on every level of the premises, including the attic and basement.
High on a wall or on a ceiling (because smoke rises).
If a smoke detector is placed on a ceiling, position at least 4 inches (10.2 cm) from the wall.
Be careful about placing smoke detectors within 20 feet of a cooking appliance.
Smoke alarms are an important part of a home fire escape plan.
For maintaining your smoke detector:
Test alarms at least monthly by pushing the test button.
Replace batteries in all smoke alarms at least once a year. If an alarm “chirps,” warning the battery
is low, replace battery right away.
Replace all smoke alarms when they are ten years old or sooner if they do not respond properly
when tested.
Additionally we recommend:
Maintain a 3 foot (about 1 meter) distance from air supply & return vents.
DO NOT install smoke detectors in a garage or near furnaces.
Install at least 6 m (20 ft) away from kitchens or other areas where combustion particles are
present.
Install smoke detectors at least 2.5 m (8 ft) away from bathrooms.
DO NOT install in dirty, dusty, or insect infected areas.
DO NOT install near areas fresh air inlets or returns or excessively drafty areas. Heating and air conditioning vents, fans, and fresh air intakes can drive smoke away from smoke detectors.
Remember that dead air spaces may prevent smoke from reaching a smoke detector.
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Appendix D: Quick Reference Tables
Appendix D: Quick Reference Tables
This section provides tables that list the ranges and default settings for features in your security system.
The tables are grouped in the following categories:
System & Security settings
TouchScreen device settings (62)
Advanced system settings (62)
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TouchScreen User's Guide
Table 11: System & Security Settings, Ranges, and Defaults.
Feature Comments Ranges & Defaults
Exit Delay The time allotted for the customer to exit the
premises when the security system is armed.
The Exit Delay for Arm Stay and Arm Night modes is
twice the configured Exit Delay up to 120 seconds.
Exit Delay Progress
Annunciation
Exit Delay Restart Entry/Exit zone is faulted, restored and then faulted
Exit Error If an Entry/Exit door is left open at the end of Exit
Unvacated Premises During Arm Away, if no Entry/Exit Zone opens and
Entry Delay The time allotted for the customer to disarm the
TouchScreen beeps once per second. Twice/second
during the last 10 seconds.
again prior to the end of the exit delay, then Exit
Delay restarts.
Delay, the Entry Delay starts and, if the system is
not disarmed, an alarm sounds.
closes during the Exit Delay, the Arming Mode
reverts to Armed Stay.
system after tripping an Entry/Exit security zone.
Default: 60 seconds
Range: 45 seconds to 240
seconds
Disabled for Arm Stay &
Arm Away.
This feature is not
configurable.
One time only.
This feature is not
configurable.
This feature is not
configurable.
This feature is not
configurable.
Default: 30 seconds
Range: 30 to 240 seconds
Entry Delay Progress
Annunciation
Disarm Enter a keypad code to disarm the system. This feature is not
Control Buttons Home button The functions of these
Emergency Alarms
(aka manual alarms)
Alarm Transmission
Delay
(aka Abort Window)
Disarming During
the Alarm
Transmission Delay
TouchScreen beeps once per second Twice/second
during the last 10 seconds.
Emergency Alarm button
TouchScreen:
Press to access
Emergency Alarm
options
Length of time after an alarm sounds for the
customer to enter a valid keypad code to prevent
alarm from being sent to central.
System disarmed by entering a valid keypad code in
the TouchScreen or a key pad. If invalid keypad
code entered, alarm restarts.
This feature is not
configurable.
configurable.
buttons cannot be
changed.
The functions of these
buttons cannot be
changed.
Default: 30 sec.
Range: Minimum is 15 sec.
and the maximum is 45
sec.
This feature is not
configurable.
When alarms are
successfully aborted
60
If system is disarmed within the Alarm Transmission
Delay period, no alarm transmission occurs.
By default, verify contacts
are notified by SMS and
Appendix D: Quick Reference Tables
Feature Comments Ranges & Defaults
(that is, disarmed
during the Alarm
Transmission Delay
period)
Contacts can opt not to receive SMS and/or email
messages notifying them when an alarm was
aborted and that central monitoring was not
notified.
Cancel Window For 5 minutes after the end of the Abort Window,
customer can disarm system to send an Alarm
Cancel to central monitoring.
Duress Code A four digit code that sends silent alarm
immediately. Otherwise, same as Master keypad
code.
Initiating Emergency
This is a two-step action from the TouchScreen. Not configurable.
Alarms (aka manual
alarms)
Cross Zoning Two security zones that only trip an alarm if they
are both faulted within a configured period of time.
Can only be created after the security zones have
been added in a separate step.
Swinger Shutdown After the TouchScreen has sent an alarm the set
number of times (trips) to central monitoring, no
more alarms will be sent to central monitoring for
48 hours or until the security system is disarmed.
email when an alarm is
disarmed during the Alarm
Transmission Delay
period.
This feature is not
configurable.
Default: Duress Code is
disabled.
Default: 10 seconds
Range 1 second to 999
seconds.
Default: 2 trips
Range: 1 to 6 trips
Fire Alarm
Verification
When enabled, central only contacts the authorities
when multiple smoke detectors are faulted OR a
Default: Disabled
detector is in an alarm for 60 seconds or more.
Call Waiting Old-fashioned security systems use phone lines to send alarms to central
monitoring, so they require a caution included with their control panels alerting
the installer that call waiting features can prevent successful connection to the
central station.
Since the TouchScreen connects to central monitoring over broadband and
cellular, this alert is not required.
System Test Perform the system test as described on page 32.
Communications Test the security system to ensure that it is in proper communication with
central monitoring as described in on page 36.
Test In Progress The titles of all alarm test process screens begin with
Not configurable.
“Alarm Test”.
Automatic
Termination of Test
There are no conditions that would result in the automatic termination of Test
mode. The user must tap the Disarm button on the Alarm Test screen to end the
alarm test.
Screen Brightness The relative brightness of the TouchScreen screen. Default: 10 (brightest)
Range: 1 to 10
61
TouchScreen User's Guide
Table 12: Screen Settings, Ranges, and Defaults
Feature Comments Ranges & Defaults
Automatic Screen
Dimming
Screen Nighttime
Settings
Screensaver
Configuration
Sound Configuration Volume control Default: 13 (loudest)
Table 13: Advanced Settings Range and Defaults
Idle Timeout Default: 30 minutes
Range: 5 minutes to 30
minutes
(in 5 minute increments)
Dimming Level Default: 10 (brightest)
Range: 1 to 10
Backlightoffat night Default: No
Range: Yes or No
Backlight off time Default: 12:00 .A.M.
Backlight on time Default: 12:00 .A.M.
Minutes Inactive before screensaver comesonDefault: 30 minutes
Range: 5 minutes to 30
minutes
(in 5 minute increments)
Range: 0 (mute) to 13
Feature Comments Default
Expose Personal
Router to Internet
Whether the retail router connected to the security system
router is exposed to the Internet
Default: Not
exposed
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