Technicolor Connected Home USA TCA200 Installation guide

Home System Installation

Guide

Technicolor TCA200

Release 3.8 Grenada SU1

Home System Installation Guide

Copyright © 2011 iControl Networks All rights reserved.

No reproduction in whole or in part without prior written approval. iControl Networks, iControl, and
iControl logo design are pending trademarks of iControl Networks. All other trademarks are the property
of their respective owners. Information contained herein is subject to change without notice. The only
warranties for iControl products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an
additional warranty. iControl Networks shall not be liable for technical or editorial errors or omissions
contained herein. All rights reserved.

Audience

This guide is intended for people who want to use the Subscriber Portal> to access their TouchScreen
settings and monitor their location.

Typographic Conventions

This document uses the following typographic conventions to help you locate and identify information:

Italic text Identifies new terms, emphasis, and book titles

Bold text Identifies button names and other items that you can click or touch in the graphical

user interface or press on a computer keyboard

Note: Notes provide extra information about a topic that is good to know but not essential to the

process.

CAUTION: Cautions draw your attention to actions that could compromise the security of your system

or result in the loss of data.

2

Overview

Overview

To set up the security system in a customer premises:

1. Complete a Home Security Survey (HSS) for the customer.

2. Ensure the customer premise has access to the Internet.

3. Activate the TouchScreen (see Installing the Security System on page 5).

The TouchScreen can connect to the managed router/modem either wirelessly or by Ethernet cable. The
TouchScreen communicates with sensors by radio frequency. Optional cameras communicate with the
security network router wirelessly. The TouchScreen maintains communication with the system servers
through the Internet and by Cellular.

The security network router MUST be installed “in front” of all other home networks relative to the
Internet. Connect the customer’s home network to the Internet through the security network router by
Ethernet cable as described on pages 14 and 16). The customer can install a retail router behind the
security network router and access the Internet. The customer can choose to expose their retail router to
the Internet through the DMZ of the security network router as described in the TouchScreen User
Guide.

A MAXIMUM of six IP cameras and 31 ZigBee devices are supported for the system. ZigBee devices
consist of anything that communicate with the TouchScreen over Radio Frequency, such as
Door/Window sensors and smoke detectors.

Figure 1: Home Security Configuration

3

Home System Installation Guide

Installation Tools

The following are the tools required to install the security system:

Digital multi-meter

Rubbing alcohol with container to
dilute with water

Paper towels

Drop cloth for work area

Ladder 6’

Compressed air and soft-bristled

Assorted screwdrivers

Sound sensor tester for testing glass
break sensors

Aerosol smoke tester

Double-sided sticky tape

Alternative double-sided sticky tape

Tape measure

Pocket level

Multi-purpose scissors

Flashlight

Shoe covers

Ethernet cable of sufficient length
(used to configure the camera or
if the TouchScreen will not connect to the
router/modem wirelessly)

4

Installing the Security System

Installing the Security System

Installing the security system in the customer’s home consists of the following general processes. These
processes are detailed in the following pages of this section:

A. Setting up the Router (page 6)

B. Installing the TouchScreen (page 7)

C. Ensure your TouchScreen Configuration Information is Correct (page 11)

D. Activating the System (page 13)

E. Adding Sensors (page 22)

F. Testing the Alarm Functionality of the Security System (page 30)

G. Setting and Validating the Security Information (page 34)

H. Mounting the Sensors (page 38)

I. Activating the Subscriber Portal (page 38)

J. Configuring the TouchScreen (page 39)

5

Home System Installation Guide

Step A: Setting up the Router

1. Ensure the customer premises have access to the Internet.

2. Reset the home network router.

Note: Do this, also, if you are restarting the installation process after having established the

connection between the TouchScreen and the router.

6

Installing the Security System

Step B: Installing the Technicolor TouchScreen

Note: To mount the TouchScreen on a wall, perform the procedure described on page 79.

1. Remove the TouchScreen from its packaging.

2. Use a P1 Phillips screwdriver to remove the (1)
screw from the battery cover of the Touch­Screen, and detach the cover.

The 4.0 volt lithium polymer battery is
wrapped and unconnected in the battery
compartment of the TouchScreen.

3. Unwrap the battery from its packaging and install it in the battery compartment.

4. Position the battery and cables inside the battery com­partment so the cables lie along the top of the battery.

5. Align and connect the battery’s pins to the battery con­nector so that the wire order is (left-to-right) RED,
WHITE, BLACK.

6. Replace the battery cover and the screw.

7. Place the DC power cable into the clamp of the TouchScreen stand.

7

Home System Installation Guide

8. Connect the DC adapter cable to
the back of the TouchScreen.

9. Connect the stand to the back of the TouchScreen. Insert the longest peg into the Tamper Switch
hole, which is the top right hole on the back of the TouchScreen.

8

Installing the Security System

10. Position the TouchScreen near an un-switched wall outlet (not controlled by a light switch).

10. If the installation plan does not involve the TouchScreen connecting to the customer’s network
wirelessly, then connect an Ethernet cable to the TouchScreen and the iControl-dedicated router.

11. Insert the A/C adapter into the bracket as
shown.

Table 1: A/C Power Supply Ratings

Rating Value

Voltage 100 - 240 V

Current 0.5A

Power

Frequency 50/60 Hz

9

Home System Installation Guide

Note: If the TouchScreen does not display the Installation Welcome screen, you must reset it to

factory default (see page 51).

12. Remove the center screw from the wall outlet.

13. Plug the TouchScreen’s A/C adapter into the TOP plug of the
wall outlet, and replace the center screw through the bracket
hole.

After a few seconds, the Installation Welcome screen is displayed on the TouchScreen.

Figure 2: Activation: Installation Welcome Screen

Note: If the TouchScreen does not display the Installation Welcome screen, you must reset it to

factory default (see page 51).

10

Installing the Security System

Step C: Ensure Your TouchScreen Configuration Information Is Correct

1. Ensure you have the following information from Customer Care:

Activation Code

Broadband Server IP

Cellular Server IP

Cellular APN

Deployment to which the TouchScreen, based on CPE ID, is applied in Inventory
(only if your system uses deployments).

2. On the TouchScreen, tap System Information.

The System Information screen is displayed.

Figure 3: Activation: System Information Screen

3. Tap directly on the Broadband Server value (the IP).

The Edit System Configuration Information screen is displayed.

4. Tap the Broadband Server IP, Cellular Server IP, and the Cellular APN value to change them. When

you tap them, a keyboard screen is displayed. Enter the new values and tap Done.

5. After all the values have been set, tap Next.

The System Information screen is displayed.

6. Tap Next.

The Welcome screen is displayed.

11

Home System Installation Guide

Figure 4: Welcome to Product Activation Screen

12

Step D: Activating the System

1. Tap Next.

The Connectivity Setup screen displays the type of Internet routers to which the
TouchScreen will connect.

Installing the Security System

Figure 5: Activation: Connectivity Setup Screen

The activation process now supports the following routers:

DOCSIS 2.x 8014-WN

SMC WBR14S-N4

Netgear WNR1000v1, WNR1000v2

2. Tap the type of router the TouchScreen will connect to, and tap Next.

The Connectivity Setup screen displays options for connecting to the router/modem.

The following options are displayed:

13