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NEED HELP?
Important Tips
A simple solution to most problems
Reboot your receiver. Press the RESET button next to the smart card slot.
Do not unplug your receiver
If you unplug it you may miss the most recent updates that improve our service.
The DIRECTV receiver is designed to consume very little energy while not in use.
Do not remove the smart card from the receiver
Make sure you receive all the updates from DIRECTV services by keeping the smart card
inserted in the receiver. If you are a customer with Pre-payment and want to recharge your
card, you must keep your card in the receiver.
How to get your smart card number
Press INFO for 3 seconds.
You can also press MENU, then SETTINGS & HELP. Select SETTINGS.
About Billing
Welcome to DIRECTV
Billing cycle
The DIRECTV service is billed monthly in advance. So on the first bill, besides the monthly
fee you will receive a prorated amount from the date of service activation.
Prorated Days + full month = Total price.
The following months you will pay in advance the monthly fee plus any additional channels
(Pay Per View, premium channels, etc). If you need help go to channel 100.
DIRECTV offers the best entertainment experience.
Use this guide to make the most out of it.
IF YOU NEED HELP
Visit directvla.com
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Go to Channel 100 Follow us on @DIRECTVService
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GETTING FAMILIAR WITH YOUR REMOTE CONTROL
USING YOUR PROGRAMMING GUIDE
Press the GUIDE button once for the Program
Guide. Press it twice for the guide divided into
categories.
RECORDS current program or the one highlighted
on the Guide. Press it twice to record the entire
series.
SELECTS the highlighted item on the screen.
BACK goes back to previous menu.
MUTES the audio of the channel you’re watching.
PLAYS AGAIN the previous seven seconds.
REWINDS at increasing speeds.
POWER turns on and off selected devices and the TV.
Displays the MENU.
LIST displays your recorded programs.
EXITS menu and goes back to the channel you
were watching.
INFO displays INFORMATION about the
program that is playing or that is highlighted in
the Program Guide.
PREV goes back to the previously watched
channel.
FORWARDS 30 seconds.
PL AYS & PAUSES current program.
FORWARDS at an increasing speed.
TV Window
Keep watching your program
while using the guide.
Fast Forward on
Schedule Guide
Press the button to go
forward 12 hours. Press
the button to go back 12
hours.
Highlighted Program’s Bar
Use the ARROW buttons to highlight a program
and read the description. To go to a highlighted
program, press the SELECT button.
Schedule
To see what programs will be broadcasted
later, press the GUIDE button on the remote
control and browse forward with RIGHT
ARROW. Use the LEFT ARROW to return.
Programming
Guide Options
Press the button
to sort programs by
category, scroll to
specific dates and times
and change the favorites
list.
INFORMATION CHANNEL
Channel 100 is DIRECTV’s Information channel where you can:
View featured programming.
Learn more about your remote control, menu and guide and get
information about technical assistance, billing, payments and more.
Login to your account details.
Program your Remote Control
Press MENU on the remote control.
Select SETTINGS & HELP.
SETTINGS.
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Remote Control.
Follow the onscreen directions to configure the remote to control
your T V.
Go to Channel 100 to watch videos and DIRECTV related information.