Technicolor Connected Home USA HS17 User Manual
REVISION HISTORY
P
RODUCT MANUAL – GENIE AIR
TM
Version 1.3.0, 11/22/2016
AT&T DIRECTV, Inc. Proprietary and Confidential
Date Author
Description of Change
Version
Sept 02,2016 S. Pardue First Draft
Sept 21, 2016 S. Pardue Initial Review with Eng
Oct 7,2016 S. Pardue Review with Eng and Care
Nov 18, 2016 S. Pardue Received Updated tech comm and Product Name
Nov 22, 2016 S.Pardue Updated draft with latest tech comm changes
Apr 8, 2016 S. Wrobel Reviewed Draft
Apr 13, 2016 S. Kobayashi Reviewed STB Features
Apr 13, 2016 G. Bicanek Reviewed HW Details
Apr 14, 2016 T. Brusehaver Reviewed Initial Installation
Apr 18, 2016 B. Toupin Reviewed UE Features
Apr 18, 2016 S. McNabb Reviewed Installation, Verification & Manage
Apr 18, 2016 S. Lee Reviewed Internal WVB
Apr 20, 2016 K. Kaushik Updated tech comm with changes
Apr 22, 2016 K. Kaushik -0- rev for Distribution
July 5, 2016 K. Kaushik Updates to Features
July 19, 2016 S. Wrobel Reviewed draft and made changes to Installation
July 22, 2016 S. Wrobel
S. McNabb
July 25, 2016 S. Wrobel Reviewed draft and made additions to Installation
July 26, 2016 K. Kaushik Updated tech comm with changes
July 26, 2016 S. Wrobel Added new sections Menu UI & Feature Changes
July 26, 2016 K. Kaushik Updated tech comm with changes
July 29, 1016 K. Kaushik Updated tech comm with changes after Team Review
Aug 8, 2016 K. Kaushik Updated wireframes with screenshots
Aug 9, 2016 S. Wrobel Reviewed draft
Aug 15, 2016 S. Kobayashi Reviewed STB Features
Aug 16, 2016 T. Wood
T. Brusehaver
Aug 17, 2016 M. Gabeler Lee Reviewed draft
Aug 19, 2016 P. Stein
M. Finegan
Aug 22, 2016 A. Rathert
C. She
Reviewed draft and made updates to Activation, Manage &
Troubleshooting
Reviewed draft
Reviewed BSL
Reviewed draft
Reviewed Mobile Features
Reviewed draft
Reviewed HW Features
0.0.1 DRAFT
0.0.2 DRAFT
0.0.3 DRAFT
0.0.4 DRAFT
0.0.5 DRAFT
0.0.6 DRAFT
0.0.7 DRAFT
0.0.8 DRAFT
0.0.9 DRAFT
0.1.0 DRAFT
0.1.1 DRAFT
0.1.2 DRAFT
0.1.3 DRAFT
1.0.0
1.0.1 DRAFT
1.0.2 DRAFT
1.0.3 DRAFT
1.0.4 DRAFT
1.0.5 DRAFT
1.0.6 DRAFT
1.0.7 DRAFT
1.0.8 DRAFT
1.0.9 DRAFT
1.0.10 DRAFT
1.0.11 DRAFT
1.0.12 DRAFT
1.0.13 DRAFT
1.0.14 DRAFT
1.0.15 DRAFT
REVISION HISTORY
Date Author
Description of Change
Version
Aug 23, 2016 B. Toupin
D. Kuether
Aug 24, 2016 E. Mateik Reviewed draft
Aug 30, 2016 S. McNabb Reviewed draft
Aug 31, 2016 K. Hughes Reviewed Recording & Streaming Conflicts
Aug 31, 2016 K. Kaushik Updated tech comm with changes
Sep 1, 2016 K. Kaushik -0- rev for Distribution
Oct 14, 2016 K. Kaushik
S. Wrobel
S. McNabb
Nov 3, 2016 S. Wrobel Reviewed drafts and suggested edits to Installation &
Nov 4, 2016 K. Kaushik
S. McNabb
Nov 4, 2016 S. Wrobel Reviewed draft
Reviewed UE Features
Reviewed draft
Updates to Resource Conflicts, Troubleshooting & Addressing
questions from 2.0 review
troubleshooting
Updated LED table with troubleshooting states
1.0.16 DRAFT
1.0.17 DRAFT
1.0.18 DRAFT
1.0.19 DRAFT
1.0.20 DRAFT
2.0.0
2.0.1 DRAFT
2.0.2 DRAFT
2.0.3 DRAFT
2.0.4 DRAFT
Introduction
Before using the equipment, read the “Important safety instructions” of this manual. This manual outlines safeguards
information. The safety information contained in this manual was developed and provided solely by the manufacturer.
Safety Information is found in the back of this document
Product Manuals are intended to aid a customer in understanding the workings of the hardware
devices. This Product Manual will be posted online at ATT.com for customer access.
The purpose of this document is to communicate information associated with the Genie AirTM,
and to provide an overview addressing specific functions of the device.
Field Engineering Technical Communications are internal communiqués that aid in preparing
customer-facing departments ahead of product launches. Technical Communications comprise
much of the source documentation that is subsequently transformed into customer facing
materials such as scripts for Agent Call Center, troubleshooting guidelines, dot com web site
content, and other materials that are customized for various agent or technician audiences.
The purpose of this document is to communicate the technical information associated with the
Genie Air, and to provide an overview addressing how the new capabilities may impact the
customer, agent and field technician.
Any references to specifications developed by other departments defining this release are linked
here, if available.
Field Engineering staff wishes to aid and facilitate DIRECTV departments providing customer
service at all levels. Please send any requests or suggestions for any additional materials or
modifications to sswrobel@DIRECTV.com.
Product Manual – Genie AirTM
C
ONTENTS
I. Overview ..........................................................................................................................66
II. Hardware Information .......................................................................................................77
A. Front Panel .................................................................................................................77
B. Top Panel ...................................................................................................................77
C. Rear Panel .................................................................................................................88
D. Side Panel ..................................................................................................................99
E. Remote .......................................................................................................................99
F. Power Supply .............................................................................................................99
G. SIM Card and SIM Card Interface ........................................................................... 1010
H. Specifications ......................................................................................................... 1010
III. Features ....................................................................................................................... 1211
A. Hardware Feature Comparison ............................................................................... 1211
B. Software Feature Comparison ................................................................................ 1312
IV. Minimum Requirements ................................................................................................ 1413
V. Installation .................................................................................................................... 1514
A. Genie AirTM Initial Installation .................................................................................. 1514
1. Physical Installation .......................................................................................... 1514
2. Genie AirTM Boot-Up & Activation ...................................................................... 1514
B. Client Installation .................................................................................................... 2019
1. Genie Wired Client ............................................................................................ 2019
2. Genie Wireless Client ....................................................................................... 2019
3. RVU TV / 4K RVU TV ....................................................................................... 2120
C. Add a Client Process .............................................................................................. 2120
D. Add External WVB .................................................................................................. 2322
E. Program Remote to Genie Mini Clients ................................................................... 2423
F. Program Remote to RVU TV using RF4CE to Server ............................................. 2423
VI. Manage (Replace & Remove) ...................................................................................... 2524
A. Replace Genie AirTM ............................................................................................... 2524
B. Replace Client ........................................................................................................ 2524
C. Remove Client ........................................................................................................ 2524
D. Replace External WVB ........................................................................................... 2524
VII. Internet Configuration ................................................................................................... 2726
A. Never Connected Flow ........................................................................................... 2726
B. Previously Connected Flow .................................................................................... 2928
VIII. Menu and UI Differences .............................................................................................. 3029
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Product Manual – Genie AirTM
A. Main Menu .............................................................................................................. 3029
B. My DIRECTV .......................................................................................................... 3029
C. Search & Browse .................................................................................................... 3029
D. Recordings ............................................................................................................. 3029
E. Extras ..................................................................................................................... 3029
F. Settings & Help -> Settings ..................................................................................... 3029
1. Settings & Help -> Settings -> Info & Test Screen Differences .......................... 3130
2. Settings & Help -> Settings -> Whole-Home Screen Differences ...................... 3433
3. Settings & Help -> Settings -> Reset Screen Differences .................................. 3635
4. Settings & Help -> Settings -> Remote Control Screen Differences .................. 3837
IX. Updates to Existing Genie OSDs .................................................................................. 3938
A. Video Bridge Connection Failed OSD ..................................................................... 3938
B. Wireless Connection Lost OSD .............................................................................. 3938
C. Internet Never Connected, Content Missing OSD ................................................... 3938
D. Program Requires Internet Connection OSD .......................................................... 3938
E. WVB Not Found OSD ............................................................................................. 3938
F. Connect to the Internet OSD................................................................................... 3938
X. Feature Differences ...................................................................................................... 4039
A. Transcoding ............................................................................................................ 4039
B. Recording & Streaming Conflicts ............................................................................ 4039
XI. Troubleshooting............................................................................................................ 4241
A. New OSD’s ............................................................................................................. 4241
1. Tilt Error OSD ................................................................................................... 4241
2. Thermal Warning OSD ...................................................................................... 4241
3. Bad AV Chip OSD ............................................................................................ 4241
B. System Test Diagnostic Codes ............................................................................... 4342
1. New Wireless IV Diagnostic Codes ................................................................... 4342
2. Updates to MoCA Test Errors ........................................................................... 4342
C. Symptoms .............................................................................................................. 4342
1. 5GHz SSID’s not listed ..................................................................................... 4342
D. Change to Existing Troubleshooting on Client / Server ......................................... 4342
1. Checks at Server .............................................................................................. 4342
2. No Servers Were Detected ............................................................................... 4342
3. Wireless Connection Lost ................................................................................. 4544
XII. LED Summary .............................................................................................................. 4746
A. Front Panel LEDs ................................................................................................... 4746
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Product Manual – Genie AirTM
1. Status LED Table .............................................................................................. 4746
2. Wireless LED (Internal WVB Status) ................................................................. 4847
B. Top Panel LED – Add Client ................................................................................... 4847
C. Back Panel LEDs .................................................................................................... 4847
1. Power LED ....................................................................................................... 4847
2. MoCA LED ........................................................................................................ 4948
XIII. Appendix ...................................................................................................................... 5049
A. Steps To Connect Mobile Installation App to the WVB: .......................................... 5049
B. Federal Communications Commission Interference Statement ............................... 5150
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Product Manual – Genie AirTM
FIGURES
Figure 1: Genie AirTM Front Panel ............................................................................................77
Figure 2: Genie AirTM Top Panel ...............................................................................................77
Figure 3: Genie AirTM Rear Panel .............................................................................................88
Figure 4: Genie AirTM Side Panel ..............................................................................................99
Figure 5: EPS17 Power Supply ................................................................................................99
Figure 6: SIM Card Front & Rear.......................................................................................... 1010
Figure 7: Installation Satellite Setup Screen (Subject to Change)......................................... 1716
Figure 8: Genie AirTM Activation Screen (Subject to Change) ............................................... 1716
Figure 9: Genie AirTM Installation Verification SCreen (Subject to Change) .......................... 1817
Figure 10: Genie AirTM APG Guide Screen ........................................................................... 1817
Figure 11: Genie AirTM Data Feed Screens .......................................................................... 1918
Figure 12: Mobile Installation App - Installation Complete Screen (Subject to Change) ......... 1918
Figure 13: Connecting to WVB - Excellent Signal Strength Screen ...................................... 2019
Figure 14: Full Client Tracking - Add a Client Screen ........................................................... 2120
Figure 15: Activate your new Location Screen (Subject to Change) ..................................... 2221
Figure 16: Full Client Tracking - Guided Setup Complete Screen (Subject to Change) ........ 2221
Figure 17: Manage Clients - Stop Looking Screen (Subject to Change) ............................... 2322
Figure 18: Wireless Video Bridge Status Screen .................................................................. 2423
Figure 19: Remove Video Bridges Screen ........................................................................... 2625
Figure 20: Plug in Ethernet Cable Screen ............................................................................ 2726
Figure 21: Checking Connection Status Screen ................................................................... 2726
Figure 22: Internet Setup Complete Screen ......................................................................... 2827
Figure 23: Wireless Internet Confirmation Screen ................................................................ 2827
Figure 24: Select Wireless Network Screen ......................................................................... 2827
Figure 25: Genie AirTM Menu SCreen ................................................................................... 3029
Figure 26: Genie Server & Clients connected to a Genie Settings Screen ........................... 3130
Figure 27: Genie AirTM Client Settings Screen (Subject to Change) ..................................... 3130
Figure 28: Genie & Clients Connected to Genie - Info & Test Screen .................................. 3231
Figure 29: Genie AirTM Info & Test Screen ........................................................................... 3231
Figure 30: Genie AirTM Info Screen ....................................................................................... 3332
Figure 31: Manage Clients - Genie Client & Genie Server.................................................... 3433
Figure 32: Genie AirTM Manage Clients Screen .................................................................... 3433
Figure 33: Genie AirTM Manage Clients - Add Clients Screen ............................................... 3534
Figure 34: Genie AirTM Manage Clients - Add Clients Instructions Screen ............................ 3534
Figure 35: Receiver Reset - Genie Client & Server .............................................................. 3635
Figure 36: Genie AirTM - Reset Client Screen ....................................................................... 3635
Figure 37: Genie AirTM - Reset Client Confirmation SCreen ................................................. 3736
Figure 38: Genie AirTM - Reset Client to Default Screen ....................................................... 3736
Figure 39: Genie AirTM - Reboot Everywhere Screen ........................................................... 3837
Figure 40: Genie AirTM - Everywhere to Default Screen ........................................................ 3837
Figure 41: Resource Conflict - First Run Screen (Subject to Change) .................................. 4039
Figure 42: Resource Conflict - No Option or Cancel Recording Screen................................ 4140
Figure 43: Resource Conflict during Double-Play ................................................................. 4140
Figure 44: Tilt Error OSD Screen ......................................................................................... 4241
Figure 45: Android Settings Screen ...................................................................................... 5049
Figure 46: iOS Settings Screen ............................................................................................ 5150
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Product Manual – Genie AirTM
Term
Description
TERMINOLOGY
Client (RVU) Any RVU certified and DIRECTV approved device that can be
connected to the DIRECTV Genie Server (e.g. TV’s, Blu-ray Players,
etc.)
DIRECTV RVU
clients
non-DIRECTV RVU
clients
DECA (CCK) DIRECTV Ethernet to Coaxial Adapter, also known as CCK, facilitates
DECA (CCK) BB Broadband Ethernet to Coaxial Adapter
HDD Hard Disk Drive
LUI Local User Interface, Samsung RVU TV’s user interface, such as
MoCA Multimedia over Coax Alliance.
Protocol (RVU) A set of instructions defined to do a specific task. In case of RVU, the
RUI Remote User Interface, the DIRECTV UI which is accessed and
RVU Standard used by manufacturers of consumer electronics to allow
Server (RVU) The DIRECTV HR34, HR44, H44 (with HDD), HR54 HD DVR.
STB Set-top box or receiver.
WVB Wireless Video Bridge
RF4CE RF Remote control technology based on the ZigBee standard for
C31, C41, C41W, C51, C61K, C61W client
Samsung RVU TV, Sony RVU TV, PS3 etc.
an easy connection of a DIRECTV receiver with the customer provided
internet, using a single coaxial cable.
“Picture”, “Dolby Digital”, “Captioning”, etc., independent of, but
accessed through the DIRECTV RUI.
instructions will allow non-DIRECTV clients (TV’s) to display and interact
with DIRECTV content without having a physical DIRECTV receiver in
every room.
manipulated directly thru an RVU client.
entertainment devices within the home to share their content with each
other across a home network.
consumer electronics devices.
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DIRECTV, Inc. Proprietary and Confidential
Product Manual – Genie AirTM
I. O
VERVIEW
Welcome to AT&T’s DIRECTV video service. Genie AirTM is the next generation Genie Server,
satellite receiver that, provides breakthrough features, sophisticated integration and
enhanced customer experience.
Genie AirTM is a Headless Server. A Headless Server is a satellite receiver that has no local
display (no TV connection) on its own and is dedicated to providing services to its Genie
clients and RVU TV Clients.
Genie AirTM integrates Wireless Video Bridge (Gen 2) and transcoding (Mobile DVR)
capabilities. Genie AirTM will use eleven tuners (plus one Network Tuner), is capable of
Transponder Bonding and can support up-to Seven RVU clients simultaneously (two of
which can be 4K streams). Genie AirTM has built-in SWiM power and storage of 2TB. Genie
AirTM is compatible with all Genie clients and Wireless Video Bridge.
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Product Manual – Genie AirTM
II. H
A. F
ARDWARE INFORMATION
RONT PANEL
• No Front-Panel Buttons.
• ”Status”: Multi-Color Status Indicator LED
• ”Wireless”: Multi-Color Wi-Fi Status Indicator LED (Internal WVB Status)
FIGURE 1: GENIE AIRTM FRONT PANEL
B. T
OP PANEL
• ”Add Client”: Add Client Button with Green LED (At the Top)
FIGURE 2: GENIE AIRTM TOP PANEL
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Product Manual – Genie AirTM
C. R
EAR PANEL
• “DC IN – 25.2V”: DC power connector with power indicator LED
• “SAT IN - SWM”: One satellite input coax connector (SWiM)
• “MoCA”: One MoCA status indicator LED
• “USB”: One USB 3.0 port
• “Ethernet”: One Ethernet port
• “eSATA”: One eSATA port
• “SIM CARD” with instruction to “PUSH TO EJECT”: One Conditional Access SIM
card slot - Do not access unless instructed by AT&T agent
Version 1.3.0 – 11/22/2016
FIGURE 3: GENIE AIRTM REAR PANEL
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Product Manual – Genie AirTM
D. S
IDE PANEL
• “RESET”: One red reset button - To be used only when instructed by AT&T agent
during troubleshooting
FIGURE 4: GENIE AIRTM SIDE PANEL
E. R
EMOTE
There is no remote with the Genie AirTM. However Genie AirTM has RF4CE. It will serve to
program remotes (RC71/RC72/RC73) for RVU TV clients
F. P
OWER SUPPLY
The Genie AirTM requires the EPS17 (DC 25.2V) External Power Supply.
FIGURE 5: EPS17 POWER SUPPLY
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Product Manual – Genie AirTM
G. SIM C
ARD AND
SIM C
ARD INTERFACE
Genie AirTM has a SIM card in the Rear Panel (Ref: Figure 3). The SIM card replaces the
Access Card. The SIM card will be pre-installed in the Genie AirTM. Similar to the Access
card, the SIM card is paired to the Genie AirTM (with a Receiver ID) and can be swapped out
with a new SIM card if necessary. The Card Number will be located on the back side of the
SIM. The way to insert the card is explained with an illustration near the SIM card slot.
FIGURE 6: SIM CARD FRONT & REAR
H. S
PECIFICATIONS
• Memory : 3 GB DDR4, 8MB SNOR / 256MB NAND Flash
• Processor : BCM7366
• Storage : 2 TB SATA HDD
• Dimensions
• Height: 266 mm (10.47 inches);
• Width: 154 mm (6.06 inches);
• Depth: 142 mm (5.59 inches)
• Video & Audio Formats
• N/A
• Environmental Requirements
• Operating temperature: 32 to 122 ℉ ( 0℃ to 50℃)
• Storage temperature (No Damage): -40 to 150 ℉ ( -40℃ to 66℃)
• Relative humidity: 5-85% non-condensing
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Product Manual – Genie AirTM
• Mechanical Housing Design
• Genie AirTM needs to be placed in a Vertical position. Sensors will detect
when the orientation is not vertical. The Wireless LED will display
Flashing Yellow, and the clients will display a Tilt Error OSD.
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Product Manual – Genie AirTM
Feature
HR54
Genie Air
TM
III. F
EATURES
• Genie AirTM is a Headless Server satellite receiver that has no output to a TV.
• Supports Wired, Wireless, 4K and RVU Clients
• Has built-in capability to connect to an internet Wi-Fi access point.
• Has Built-In Wireless Video Bridge Gen 2.
• Has Built-In Genie GO functionality.
• Capable of Transponder Bonding.
• Uses Eleven (11) Satellite Tuners (+ 1 Network Tuner).
• Support up-to Seven (7) RVU sessions simultaneously (two of which can be 4K
streams).
• Has built-in SWiM Power.
• Has internal storage of 2TB with expansion capability.
• Supports RF4CE Interface.
A. H
ARDWARE FEATURE COMPARISON
Built in SWM Power (similar to PI21)
Tuners Used (Video + Network)
Audio / Video Output Yes No
Transponder Bonding Yes Yes
Built in WVB No Yes
Add Client Button (for Wireless Video)
Supports MoCA 1.1 Yes Yes
Supports MoCA 2.0 No Yes
Hard drive (Internal)
Hard drive expansion capable (eSATA)
Remote control compatible Yes No
Power Button Yes No
Recording LED Yes No
Menu/Guide/Arrows/Select/Res buttons No No
Resolution LED No No
Reset Button Side Side
Access Card Yes No
Version 1.3.0 – 11/22/2016
Yes Yes
7+1 11 + 1
Yes (At the Top)
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No
1TB 2TB
Yes Yes
Product Manual – Genie AirTM
Feature
HR54
Genie Air
TM
SIM Card No Yes
Receiver ID Yes Yes
USB
Power Supply
1 (USB 2.0) 1 (USB 3.0)
EPS44 (12V) EPS17 (25.2V)
AM21 Support Yes No
B. S
OFTWARE FEATURE COMPARISON
4K ready (Receive, Record and
Yes Yes
Distribute 4K content)
Display 4K content (local decode) No (distribute to
4K client)
Linear 4K Yes Yes
Push 4K Yes Yes
4K VOD Yes Yes
Number of 4K Linear/Recordings at
1 2
once
Total Number of recordings at once 5 7
Total number of registered RVU clients 8 8
Total number of active sessions (RVU,
3 7
MRV or Transcode Currently
Streaming)
Number of active 4K clients within total
1 2
number of clients
MRV Yes Yes
External WVB Compatible Yes Yes
AM21 Compatible Yes No
Built in Wi-Fi connection capability Yes Yes
2.4 GHz Wi-Fi Internet Interface Yes Yes
5 GHz Wi-Fi Internet Interface Yes No
Transcoding Support Yes Yes
Simultaneous SD Transcode 1 1
Simultaneous HD / 4K Transcode 0 0
Built in Transcoding Sync and Go Yes Yes
Built in Transcoding In Home / Out of
Yes Yes
Home Streaming
Version 1.3.0 – 11/22/2016
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No (distribute to 4K
client)
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