WA
RRANTY INFORMATION
v1
.5.2: DEC 2011
Our goods c om e with g uar antees t hat canno t be exc lud ed under t he Aust ralian Consum er Law . You are
e
ntit led to a replacement or ref und for a major f ail ure and f or com pens at io n f or any other reaso nably
f
oreseeabl e lo ss or damage. Yo u are als o entitled to have the goo ds rep aired or r ep lac ed if t he goods f ail
t
o b e of ac cept able q uality an d t h e fail ur e d oes not am o unt to a major failur e.
Wa
rranty Terms & C onditions
1. TEAC warrants that this product is fr ee f rom defects in material and workmanship under normal domestic use with
reasonable care and skill. Maintenance and cleaning (i.e. laser head) is not cover ed by this warr anty. The TEAC
warranty only applies to TEAC products purchased, used and serviced in Australia.
2. The benefits t o the consumer given by this Warranty are in addition to other rights and r emedies of the c onsumer
under a law in relation to goods or services to which the warranty relates, being the Australian Consumer Law.
3. Refund or replacement via your retailer is available f or a period of 14 da ys after purchase for goods that have been
inspected and determined to have a major failure. Refund and exchange is not applicable for change of mind.
4. Subject to the terms herein, this warranty effectively covers the equipment as specified in the Warranty Periods
Table below from the date of purchase.
T
EAC PRODUCT WARRANTY PERIOD
LED
/LCD TV 32” (80 cm) and above 1 Year (In-Home Service/ Pick up Available)*
Al
l other TEAC products 1 Year (C arry-in Service)
5.
This s ervice will only be provided as part of this warranty if all the f ollowing conditions are met;
In Home Service/Pick up* Service
a) T
he product is indicated in the Warranty Period Table.
b) The product is within the warranty period.
c) The product is located within the normal s ervic e area of the local TEAC Authoris ed Service Centre.
If TEAC determines that the product is not repairable on site, TEAC can c omplete the repair by taking the pr oduct t o
a TEAC Authorised Service Centre.
Where In-Home service/Pick up* is not available, the purchaser is required to send the product t o the near est TEAC
Authoris ed Ser vice Centre f or repair. In this event, proof of purchase is r equired to support a warranty claim. After
the repair, the product will be available for collection by or return to the purchaser at a fee upon request. TEAC inhome service can be made available at a fee upon request.
Carry-in Service
6. A
12-month replacement warranty is applicable to all Access ories such as Remote, P ower Adaptors and Cables.
7. TEAC will ensure to the best of its abilities that all required parts are made available for any required service/r epair.
8. TEAC Australia Pty Ltd and its Authorised Service Centres will use their best endeavours to complete product
repairs within a reasonable period based on available resources and workload during the time when service is
requested and performed.
9. Refurbished parts may be us ed to repair the product. In the case of a replacement, the product may be replaced,
with a refurbished unit of the s ame type or, if one is unavailable, a similar refurbished model with equal or better
features & specifications.
10. Please be advised that if the product pres ented f or repair is c apable of retaining user-generat ed data, the data may
be lost during servicing. C ustomers are strong ly enc ouraged to back up all important information/data before
sending t he product in f or ser vice/repair.
11. Service will be pr ovided only dur ing normal business hours and under safety conditions and circumstances. TEAC
and its authoris ed service agents can r efuse any repair if safety, in relation to OH&S, becomes a concern to its staff
or authorised s ervice agents’ pers onnel.
12. The warranty is void and warranty claims may be refused, subject to the Australian Consumer Law, if:
a) The product was not transported, installed, operated or maintained according to manufacturer instruction, or
b) The product was abus ed, damaged, t ampered, altered or repaired by any unauthorised persons, or
c) Product failure is due to accidents during us e, installation or transit, power s urges, use of defective or
incompatible external devices, exposure to abnormal conditions such as excessive temperatures or humidity, or
entry of liquids, objects or creatures into the product.
13. No one is authorised to assume any liability on behalf of TEAC or impose any obligation on it, in connection with the
sale of any equipment other than as stated in this warranty and outlined above.
14. TEAC reserves the right to inspect and verify whether the product is exhibiting a major failure as claimed by
customers/retailers.
15. LED dead pixel policy, please contact TEAC Customer Support Hotline on 1300 553 315 for assistance.