Our g oods com e w ith guarantees that c annot be excluded under the Australian Consum er L aw. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
fo re s eeable l os s or damage. Yo u are al s o en tit l e d t o h av e the goods repaired or replaced if the goods f ail
to be of acceptable quality and the failure does not amount to a major failure.
Warranty Terms & Conditions
1. TEAC w arr ants t hat t his pr oduct is f r ee fr om d efects in mat eri al an d w orkm ans hip u nder n ormal dom estic use with
reason able care and skill. Mainten ance and c leaning ( i.e. las er head) is not cover ed by this warrant y. The TEAC
warrant y on ly applies to TEAC products purchased, used and serviced in Australia.
2. The ben efits t o the c onsum er given b y this W arr anty ar e in addit ion to other rights and r emedies of the c onsum er
under a law in relation t o goods or s ervices t o whic h t h e war ranty rel a tes, being t h e Australi an C ons u m er Law .
3. Refund or replac emen t vi a your r etai ler is av ail able f or a peri od of 1 4 days after purch ase f or goods that h ave been
inspec t ed an d determin ed to have a major failure. R efu nd and exch a nge is not app licable f or chan ge of mind.
4. Subject to the terms herein, this warr anty effecti vely covers the eq uipment as s pecified i n the W arr anty Periods
Table below from the date of purchase.
5.
Th is s er vice will only b e pr ovi d ed as p ar t of this warr ant y if all th e f ollow i ng c onditions ar e met;
In Home Service/Pick up* Service
a) The produc t is indicated in th e Warranty Period T able.
b) The product is within the warranty period.
c) The product is located within the normal service area of the local TEAC Authorised Service Centre.
If TEAC determines that the product is not repairable on site, TEAC can complete the repair by taking the product to
a TEAC Authorised Service Centre.
Where In-Home service/Pick up* is not available, the purchaser is required to send the product to the nearest TEAC
Author is ed Ser vic e C entr e f or r epair . In t his even t, pr o of of pur ch ase is r equir ed to s upp ort a warr ant y cl aim. Af ter
the rep air, t he pr od uct will be avail abl e f or coll ecti on by or ret urn to the pur chas er at a fee upon req uest. T EAC inhome service can be made available at a fee upon request.
Carry-in Service
6. A 12-month replacement warranty is applicable to all Accessories such as Remote, Power Adaptors and Cables.
7. TEAC will ensure to t he best of its ab il it i es th at all req uired parts are mad e avai l ab l e f or an y r equ ired service/rep air .
8. TEAC Australi a Pty Ltd and its Authorised S ervice Centr es will use their b est endeavours t o complete p roduct
repairs within a reasonable period based on available resources and workload during the time when service is
request ed and perf or m ed .
9. Refurbis hed p arts may be us ed to r epair the prod uct. I n the c ase of a replac ement, the pr oduct may be r eplac ed,
with a ref urbish ed unit of the s ame type or , if one is unavail able, a si milar refur bished m odel with equal or b etter
features & specifications.
10. Please b e advis ed that if th e prod uc t presented f or repair is capabl e of r etainin g user-g en erated d at a, the data may
be lost during servicing. Customers are strongly encouraged to back up all important information/data before
sending the product in for service/repair.
11. Servic e will be pr ovid ed only dur ing nor mal bus iness hour s and under saf ety condi tions and circ umstanc es. TE AC
and its aut horis ed s er vice agents can r efuse any r ep air if safet y, i n relati on t o O H& S, becom es a conc er n t o its staff
or author ised service agents ’ p er sonnel.
12. The warranty is void and warranty claims may be refused, subject to the Australian Consumer Law, if:
a) The product was not transported, ins t alled, op er ated or maint ai ned acc ord in g to m an ufactur er ins truc tion, or
b) The produc t was abused, dam aged, tam p ered, alt ered or rep aired by any un au thoris ed p ers ons , or
c) Product failure is due to accidents during use, installation or transit, power surges, use of defective or
incomp atib le exter n al devic es, exp os ure to abn orm al cond itions suc h as exc essi ve tem perat ur es or humi dit y, or
entry of liquids, ob j ects or creatur es in to the produc t.
13. No one is au t h orised to ass u m e any liability on b eh alf of TEAC or imp os e any obligation on it, in c onnection with the
sale of any eq ui p m ent ot h er than as st ated in this warr an ty and outl in ed ab ove.
14. TEAC reserves the right to inspect and verify whether the product is exhibiting a major failure as claimed by
customers/retailers.
15. LCD dead pixel policy, please contact TEAC Customer Support Hotline on 1300 553 315 for assistance.