TDS Polycom VVX410, Polycom VVX600, Polycom VVX500 Administrator's Manual

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Page 1

Polycom® VVX® Series

Expansion Module Administrator Guide

Table of Contents

Overview ............................................... 2

Conﬁgurations ....................................... 4

Power Requirements .............................. 6

Appendix ............................................... 7

Additional Support ................................. 8

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Polycom® VVX® Series

Expansion Module Administrator Guide

VVX (Color) Expansion Modules

The VVX Expansion Module (EM) enables conﬁguration of additional keys on the VVX Business Media Phones.

Although the EM is optimized for use with the VVX410, it may also be used with the VVX500 and VVX600 touch

screen phones.

Each EM has 28 keys with LED Indicators and 3 Page Keys under the display, allowing you to add up to 84

additional Function keys to your phone (3 x 28 = 84). By combining up to 3 EM’s per phone, you can add up

to 252 additional keys to your VVX Business Media Phone. Please refer to the diagram below.

Color Display

Function

Keys

Base Stand

LED Indicators

LED Page IndicatorsPage Keys

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Polycom® VVX® Series

Expansion Module Administrator Guide

Color Display—Displays Status Connect Monitored Users and local Speed Dial Favorites.

Function Keys—Press these keys to select an available feature or function.

• LED Indicators—Light up to indicate line or busy lamp ﬁeld contact’s status.

- Fast-Flashing Green—Incoming call to Status Connect monitored user.

- Solid Red—The phone of the Status Connect monitored user is off-hook busy, has a held call,

or is placing a call.

- Red & Green Alternate Flashing—Status Connect monitored user is on a call while another call is

waiting on their station.

Page Keys—Press these keys to navigate to a different page on the display and to view additional lines.

• LED Indicators—Light up to indicate page status.

- Fast-Flashing Green—Incoming call on a page not currently displayed. When you press the page key

with the fast-ﬂashing green LED indicator, the LED indicator stops ﬂashing.

- Solid Red—Current page displayed.

Base Stand—Inserts into one of three slots on the back of the EM to stand up the display.

The maximum keys that can be supported by each VVX phone with an expansion module is outlined

in the table below:

VVX Model Line Keys 1 EM 2 EM’s 3 EM’s Maximum Programmable Keys*

410 12 84 168 252 264

500 12 84 168 252 264

600 16 84 168 252 268

* Maximum Programmable keys equals the line keys plus three Expansion Modules. Programmable keys can be a combination

of line keys (phone dependent), Status Connect Monitored Users (limit 50), and Speed Dial Favorites.

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Polycom® VVX® Series

Expansion Module Administrator Guide

Depending on the user’s role and use of the EM’s, the following conﬁgurations are available:

Standard Conﬁguration

The standard conﬁguration will automatically assign keys to your phone and EM(s) in the following order:

• Line Keys (includes Primary line, Shared Call Appearances (SCAs), & Secondary Directory Numbers (SDNs)

• Status Connect (SC) Monitored Users

• Speed Dial/Favorites (Directory)

Note: Please visit the managedIP Hosted support site at http://support.tdsmanagedip.com to learn more

about monitoring users via the Status Connect feature.

For example, if you have 4 line keys on your VVX500 phone, 35 Status Connect Monitored Users, and 50 Speed

Dial entries, the following conﬁguration will appear on your phone and EM:

Line keys 1 – 4 VVX500, keys 1 – 4

SC Monitored Users 1 – 8 VVX500, keys 5 – 12

SC Monitored Users 9 – 35 EM (1), page 1, keys 1 – 27

Speed Dial (1) EM (1), page 1, key 28

Speed Dial (2 – 29) EM (1), page 2, keys 1 – 28

Speed Dial (30 – 50) EM (1), page 3, keys 1 – 21

Note: With the standard conﬁguration, all functions are assigned to consecutive keys. Unassigned keys

always appear at the end of your key conﬁguration. The standard conﬁguration is the default, which

means no web portal changes are required.

Custom Conﬁguration 1 – Mini-console with 1 EM

This conﬁguration is ideal for an answering position (“mini-console”) with only one EM that uses Status Connect

to monitor other users.

With this custom conﬁguration, only line keys will appear on the VVX phone. Status Connect keys (up to 50)

will appear on pages 1-2 of the EM, with Speed Dial Favorites appearing on additional keys. Although this

conﬁguration is primarily targeted for a single EM, additional EM’s may be used to provide access to more

Speed Dial Favorites. See the Appendix - Custom Conﬁguration 1, for speciﬁc key assignments.

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Polycom® VVX® Series

Expansion Module Administrator Guide

To enable Custom Conﬁguration 1:

1. Log in to the managedIP Administrator web portal and navigate to the user with the expansion module(s).

2. Enable Expansion Module Templates by using the “Modify Tags” function. Change the value of

%EXP_MOD_TEMPLATES_ENABLED% to “1” (on) to activate.

3. Rebuild the device.

4. Reset the device.

NOTE: Please refer to the managedIP Administrator User Guide for more detailed instructions on the

“Modify Tags” function.

Custom Conﬁguration 2 – Mini-console with 2 or 3 EMs

This conﬁguration is ideal for an answering position (“mini-console”) with two or more EM’s that uses Status

Connect to monitor other users. With this conﬁguration, Status Connect keys appear on page 1 of both the ﬁrst

and second EM’s.

This eliminates the need for a busy answering position monitoring more than 28 Status Connect users to toggle

between pages one and two of the ﬁrst EM. By selecting page 1 of both EM 1 and EM 2, all Status Connect

users are visible with a single glance, providing greater efﬁciency for the user. See the Appendix - Custom

Conﬁguration 2, for speciﬁc key assignment.

To enable Custom Conﬁguration 2:

1. Log in to the managedIP Administrator web portal and navigate to the user with the expansion module(s).

2. Using the “Modify Tags” function:

a. Enable Expansion Module Templates by changing the value of

%EXP_MOD_TEMPLATES_ENABLED% to “1” (on).

b. Enable the Status Connect View by changing the value of

%EXP_MOD_STATUS_CONNECT_VIEW% to “Unassigned”.

3. Rebuild the device.

4. Reset the device.

NOTE: With the EM custom conﬁgurations, specify the exact key a Speed Dial Favorite should appear

on by setting the Favorite Index to the value noted on the template. Please refer to the Polycom Detailed

Guide, “Managing Favorites” for further detail on programming Favorites and changing indices.

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Polycom® VVX® Series

Expansion Module Administrator Guide

Power Requirements for VVX Expansion Modules

Due to the additional power required for Expansion Module(s), the Power over Ethernet (PoE) that powers your

phone may not be sufﬁcient to power multiple expansion modules and the USB port(s) on the phone (VVX500/

VVX600 only). Please refer to the table below to determine whether you need an additional 48V power supply

unit to accommodate your conﬁguration.

VVX Expansion Modules – Power Requirements

Model PoE Only Additional Power Supply Required

VVX410 Up to 3 Expansion Modules N/A

VVX500 Up to 2 EM’s and 1 USB Port 3 EM’s

VVX600

Note: The USB port on the rear of the VVX500 and VVX600 phones is used for local call recording with

a USB thumb drive.

2 EM’s and top USB port OR 1 EM and rear USB port

3 EM’s OR 2 EM with rear USB port

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Expansion Module Administrator Guide

APPENDIX – Custom Conﬁguration 1

Expansion Module 1 - Page 1

Key Key Function Key Key Function Key Key Function Key Key Function Key Key Function Key Key Function

1 SC - 1 15 SC - 15 2 SC - 2 16 SC - 16 3 SC - 3 17 SC - 17 4 SC - 4 18 SC - 18 5 SC - 5 19 SC - 19 6 SC - 6 20 SC - 20 7 SC - 7 21 SC - 21 8 SC - 8 22 SC - 22 9 SC - 9 23 SC - 23 10 SC - 10 24 SC - 24 11 SC - 11 25 SC - 25 12 SC - 12 26 SC - 26 13 SC - 13 27 SC - 27 14 SC - 14 28 SC - 28

Expansion Module 2 - Page 1 Expansion Module 3 - Page 1

Key Key Function Key Key Function Key Key Function Key Key Function Key Key Function Key Key Function

85 Unassigned 99 Unassigned 86 Unassigned 100 Unassigned 87 Unassigned 101 Unassigned 88 Unassigned 102 Unassigned 89 Unassigned 103 Unassigned 90 Unassigned 104 Unassigned 91 Unassigned 105 Unassigned 92 Unassigned 106 Unassigned 93 Unassigned 107 Fav - 400 94 Unassigned 108 Fav - 401 95 Unassigned 109 Fav - 402 96 Unassigned 110 Fav - 403 97 Unassigned 111 Fav - 404 98 Unassigned 112 Fav - 405

Expansion Module 1 - Page 2

29 SC - 29 43 SC - 43 30 SC - 30 44 SC - 44 31 SC - 31 45 SC - 45 32 SC - 32 46 SC - 46 33 SC - 33 47 SC - 47 34 SC - 34 48 SC - 48 35 SC - 35 49 SC - 49 36 SC - 36 50 SC - 50 37 SC - 27 51 Fav - 300 38 SC - 38 52 Fav - 301 39 SC - 39 53 Fav - 302 40 SC - 40 54 Fav - 303 41 SC - 41 55 Fav - 304 42 SC - 42 56 Fav - 305

Expansion Module 2 - Page 2 Expansion Module 3 - Page 2

113 Fav - 29 127 Fav - 43 114 Fav - 30 128 Fav - 44 115 Fav - 31 129 Fav - 45 116 Fav - 32 130 Fav - 46 117 Fav - 33 131 Fav - 47 118 Fav - 34 132 Fav - 48 119 Fav - 35 133 Fav - 49 120 Fav - 36 134 Fav - 50 121 Fav - 37 135 Fav - 51 122 Fav - 38 136 Fav - 52 123 Fav - 40 137 Fav - 53 124 Fav - 41 138 Fav - 54 125 Fav - 42 139 Fav - 55 126 Fav - 42 140 Fav - 56

SC = Status Connect Fav = Favorites Index

Expansion Module 1 - Page 3

57 Fav - 1 71 Fav - 15 58 Fav - 2 72 Fav - 16 59 Fav - 3 73 Fav - 17 60 Fav - 4 74 Fav - 18 61 Fav - 5 75 Fav - 19 62 Fav - 6 76 Fav - 20 63 Fav - 7 77 Fav - 21 64 Fav - 8 78 Fav - 22 65 Fav - 9 79 Fav - 23 66 Fav - 10 80 Fav - 24 67 Fav - 11 81 Fav - 25 68 Fav - 12 82 Fav - 26 69 Fav - 13 83 Fav - 27 70 Fav - 14 84 Fav - 28

Expansion Module 2 - Page 3 Expansion Module 3 - Page 3

141 Fav - 57 155 Fav - 71 142 Fav - 58 156 Fav - 72 143 Fav - 59 157 Fav - 73 144 Fav - 60 158 Fav - 74 145 Fav - 61 159 Fav - 75 146 Fav - 62 160 Fav - 76 147 Fav - 63 161 Fav - 77 148 Fav - 64 162 Fav - 78 149 Fav - 65 163 Fav - 79 150 Fav - 66 164 Fav - 80 151 Fav - 67 165 Fav - 81 152 Fav - 68 166 Fav - 82 153 Fav - 69 167 Fav - 83 154 Fav - 70 168 Fav - 84

Key Key Function Key Key Function Key Key Function Key Key Function Key Key Function Key Key Function

169 Fav - 85 183 Fav - 99 170 Fav - 86 184 Fav - 100 171 Fav - 87 185 Fav - 101 172 Fav - 88 186 Fav - 102 173 Fav - 89 187 Fav - 103 174 Fav - 90 188 Fav - 104 175 Fav - 91 189 Fav - 105 176 Fav - 92 190 Fav - 106 177 Fav - 93 191 Fav - 107 178 Fav - 94 192 Fav - 108 179 Fav - 95 193 Fav - 109 180 Fav - 96 194 Fav - 110 181 Fav - 97 195 Fav - 111 182 Fav - 98 196 Fav - 112

197 Fav - 113 211 Fav - 127 198 Fav - 114 212 Fav - 128 199 Fav - 115 213 Fav - 129 200 Fav - 116 214 Fav - 130 201 Fav - 117 215 Fav - 131 202 Fav - 118 216 Fav - 132 203 Fav - 119 217 Fav - 133 204 Fav - 120 218 Fav - 134 205 Fav - 121 219 Fav - 135 206 Fav - 122 220 Fav - 136 207 Fav - 123 221 Fav - 137 208 Fav - 124 222 Fav - 138 209 Fav - 125 223 Fav - 139 210 Fav - 126 224 Fav - 140

225 Fav - 141 239 Fav - 155 226 Fav - 142 240 Fav - 156 227 Fav - 143 241 Fav - 157 228 Fav - 144 242 Fav - 158 229 Fav - 145 243 Fav - 159 230 Fav - 146 244 Fav - 160 231 Fav - 147 245 Fav - 161 232 Fav - 148 246 Fav - 162 233 Fav - 149 247 Fav - 163 234 Fav - 150 248 Fav - 164 235 Fav - 151 249 Fav - 165 236 Fav - 152 250 Fav - 166 237 Fav - 153 251 Fav - 167 238 Fav - 154 252 Fav - 168

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Polycom® VVX® Series

Expansion Module Administrator Guide

APPENDIX – Custom Conﬁguration 2

Expansion Module 1 - Page 1

Key Key Function Key Key Function Key Key Function Key Key Function Key Key Function Key Key Function

Expansion Module 2 - Page 1 Expansion Module 3 - Page 1

Key Key Function Key Key Function Key Key Function Key Key Function Key Key Function Key Key Function

85 SC - 29 99 SC - 43 86 SC - 30 100 SC - 44 87 SC - 31 101 SC - 45 88 SC - 32 102 SC - 46 89 SC - 33 103 SC - 47 90 SC - 34 104 SC - 48 91 SC - 35 105 SC - 49 92 SC - 36 106 SC - 50 93 SC - 27 107 Fav - 400 94 SC - 38 108 Fav - 401 95 SC - 39 109 Fav - 402 96 SC - 40 110 Fav - 403 97 SC - 41 111 Fav - 404 98 SC - 42 112 Fav - 405

Expansion Module 1 - Page 2

29 Unassigned 43 Unassigned 30 Unassigned 44 Unassigned 31 Unassigned 45 Unassigned 32 Unassigned 46 Unassigned 33 Unassigned 47 Unassigned 34 Unassigned 48 Unassigned 35 Unassigned 49 Unassigned 36 Unassigned 50 Unassigned 37 Unassigned 51 Fav - 300 38 Unassigned 52 Fav - 301 39 Unassigned 53 Fav - 302 40 Unassigned 54 Fav - 303 41 Unassigned 55 Fav - 304 42 Unassigned 56 Fav - 305

Expansion Module 2 - Page 2 Expansion Module 3 - Page 2

SC = Status Connect Fav = Favorites Index

Expansion Module 1 - Page 3

Expansion Module 2 - Page 3 Expansion Module 3 - Page 3

Key Key Function Key Key Function Key Key Function Key Key Function Key Key Function Key Key Function

Additional Support

• Contact Technical Support at 1-888-850-5915 or

• Visit support.tdsmanagedip.com/hosted for additional resources

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