ALCATEL ONE TOUCH Limited
Warranty
TCT Mobile North America LTD warrants to the original retail purchaser
of this wireless device, that should this product or part thereof during
normal consumer usage and condition, be proven to be defective
in material or workmanship that results in product failure within the
first twelve (12) months from the date of purchase as shown on your
original sales receipt. Such defect(s) will be repaired or replaced (with
new or rebuilt parts) at the company’s option without charge for par ts
or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items are
also warranted against defects and workmanship that results in product
failure within the first six (6) months period from the date of purchase as
shown on your original sales receipt. Such defect(s) will be repaired or
replaced (with new or rebuilt parts) and the company’s option without
charge for parts or labor directly related to the defect(s).
The limited warranty for your wireless device will be voided if any of the
following conditions occur:
•Non-compliance withtheinstructionsforuse orinstallation,orwith
technical and safety standards applicable in the geographical area
where your mobile phone is used;
•Connection toany equipmentnot supplied or not recommended
by TCT Mobile;
•ModificationorrepairperformedbyindividualsnotauthorizedbyTCT
Mobile or its affiliates;
•Acts ofgodsuchasInclementweather,lightning,powersurges,fire,
humidity, infiltration of liquids or foods, chemical products, download
of files, crash, high voltage, corrosion, oxidation;
•Removal or altering of the wireless devices event labels or serial
numbers (IMEI);
•Damage fromexposuretowaterorotherliquids,moisture,humidity,
excessive temperatures or extreme environmental conditions, sand,
excess dust and any condition outside the operating guidelines;
•Defectsinappearance,cosmetic,decorativeorstructuralitemssuch
as framing and non-operative parts.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCT Mobile or any of
its affiliates be liable for incidental or consequential damages of any
nature whatsoever, including but not limited to commercial loss, to
the full extent those damages can be disclaimed by law. Some states
do not allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so the
preceding limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling
(877-702-344 4) or goin g to www.alcate lonetouch.com. We h ave
placed many self-help tools that may help you to isolate the problem
and eliminate the need to send your wireless device in for ser vice. In
the case that your wireless device is no longer covered by this limited
warranty due to time or condition we have other options that you may
utilize our out of warranty repair options.
To obtain hardware repairs or replacement within the terms of this
warranty, contac t TCT M obile to get an RMA number, i nclude a
copy of the original proof of warranty coverage (e.g. original copy of
the dated bill of sale, invoice), the consumer’s return address, your
wireless carrier’s name, alternate daytime mobile phone number, and
email address with a complete problem description. Only ship the
wireless device. Do not ship the SIM card, memor y cards, or any other
accessories such as the power adapter. You must properly package and
ship the wireless device to the repair center.
TCT Mobile is not responsible for wireless devices that do not arrive
at the service center. Upon receipt, the service center will verify the
warranty conditions, repair, and return your wireless device to the
address provided.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker is
in use.