IP4545_1030A_QG_Eng_USA_02_130409.indd 1
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ALCATEL
1030A
Your mobile ..............
1
Quick Start Guide
For more information about how to use the phone, please go
to www.alcatelonetouch.com to download complete user
manual (English version only). Also on our website you can
find helpful FAQs (English version only).
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the loudspeaker
is in use.
1
Left softkey
2
Answer/Send call
Call
log
3
Voicemail
(press and hold)
4
Right softkey
5
Switch on/Switch off
End call
1 4
7
2
3
6
Vibrate alert
(press and hold)
7
Navigation key:
Menu/Confirm an option
Messages
Calendar
Profiles
Alarm
5
6
1.1 Keys
Navigation key
Confirm an option (press the middle of the key)
Answer/Send a call
In idle screen:
Access call log (Redial) (press)
Switch on /Switch off the telephone (press and
hold)
End call
Return to idle screen
Left softkey
Right softkey
Access your voicemail (press and hold)
In Edit mode:
- Press: access the symbols table
- Press and hold: enter zero
In Edit mode:
- Press: change input methods
- Press and hold: access the language list
In idle screen:
- Press: #
- Press and hold: activate/deactivate the vibrate
In Edit mode:
- Press: (space)
mode
1 2 3
1.2 Main screen icons
Battery charge level.
Vibrate alert: your phone vibrates, but does not ring
or beep.
Headset connected.
Call forwarding activated: your calls are forwarded.
Alarm or appointments programed.
Level of network reception.
Voicemail message
Missed calls .
Rad io
is on.
Roaming.
SIM card missing.
Music activated.
Silence mode: your phone does not ring, beep or
vibrate with the exception of the alarm.
SMS unread.
Flight mode.
(1)
The icons and illustrations in this guide are provided for information
purposes only.
(1)
Getting
2
2.1 Set-up
Removing and installing the back cover
started
.........
Removing and installing the battery
arrive d
.
Inserting and removing the SIM card
Place the SIM card with the chip facing downwards and slide it
into its housing. Make sure that it is correctly inserted. To
remove the card, press it and slide it out.
4
Charging the battery
Connect the battery charger to your phone and outlet
respectively.
• The charging may take about 20 minutes to start if the
battery is flat.
• Be careful not to force the plug into the socket.
• Make sure the bat tery is correctly inserted befor e
connecting the charger.
• The outlet must be near to the phone and easily accessible
(avoid electric extension cables).
• When using your telephone for the first time, charge the
battery fully (approximately 3 hours). You are advised to
fully charge the battery ( ).
• To reduce power consumption and energy waste, when
battery is fully charged, disconnect your ch arger from the
plug; switch off Bluetooth when not in use; reduce the
backlight time, etc.
The charge is complete when the animation stops.
2.2 Power on your phone
Hold down the key until the phone powers on.
2.3 Power off your phone
Hold down the key from the main screen.
5 6
Calls
3
3.1 Making a call
Dial the desired number then press the key to place the
call. If you make a mistake, you can delete the incorrect digits
by pressing the right softkey.
To hang up the call, press the key.
Making an emergency call
If your phone is covered by the network, dial emergency
number and press the key to make an emergency call.
This works even without a SIM card and without typing the
PIN code.
3.2 Calling your voicemail
To access your voicemail, hold down the key.
3.3 Receiving a call
When you receive an incoming call, press the key to talk
and then hang up u sing the key.
3.4 Available functions during the call
During a call, you can use your directory, your calendar, text
messages, etc. without hanging up or dropping the call.
(1)
Contact your network operator to check service availability.
..........................
(1)
7
11.4 Voice alarm
Contacts ............
4
4.1 Consulting your contacts
To access the Contacts from the main screen, press the
key and select the icon from the menu.
4.2 Adding a contact
You can add a new contact to phone or SIM card by selecting
"Add contact".
Messages ...........
5
5.1 Create message
From the main menu select "Messages" to create text
message. You can type a message and you can also modify a
predefined message in Templates. While writing a message,
select "Options" to access all the messaging options. You can
save your messages that you send often to Drafts.
Specific letters (accent) will increase the size of the
SMS, this may cause multiple SMS to be sent to
your recipient.
Call log ................
6
6.1 Access
You can access the function using the following options:
• Select from main menu
• Press the send key from Home screen
6.2 Available options
When you press "Options", you can have access to View,
Send SMS, Save to Contacts, Edit before call, Add to
blacklist, Add to whitelist, Delete etc.
7
Access this feature from the main menu by selecting “Music”.
You will have full flexibility of managing music on memory card.
Make
music.
Music....................
sure
your memory card well inserted before activating
8
Your pho ne
You can use the application as a traditional radio with saved
channels or with parallel visual information related to the radio
program on the display if you tune to stations that offer Visual
Radio service. You can listen to it while running other
applications.
9
You will
memory card in My files. You can access a number of items
with this option: My audios, My images, My videos, Other
files, etc.
Inserting and removing the memory card:
FM radio .............
is equipped with a radio
(1)
with RDS functionality.
My files ..............
have
access to all audio and visual files stored in
To insert the microSD card with the golden contact downward.
To remove the card, press and slide it out.
10
From the main menu, select the menu icon and select the
function of your choice in order to customize your telephone:
Phone settings, Call settings, Security, Network, Restore
default.
11
11.1 Alarm
Your mobile phone has a built-in alarm clock with a snooze
feature.
11.2 Calculator
Enter a number, select the type of operation to be performed,
and enter the second number, then press “=” to display the
result.
11.3 Calendar
Once you enter this menu from the main menu, there is a
monthly-view calendar for your view.
Settings ..............
Tools
...................
With this menu, you may create the voice file and set it as the
alarm.
11.5 Notes
You can create a note in text format by accessing “Tools\
Notes” from the main menu.
11.6 Call filter
Enable blacklist, all callers in the list will be automatically blocked.
Enable whitelist, only callers in the list can be connected. You
are allowed to add 50 con tacts to each list from Contacts, Call
log, Messages or to add directly by pressing key.
11.7 Services
Contact your network operator to check service availability.
12
With this menu, you may personalize ringtones for different
events and environments.
Profiles ............
13
ONE TOUCH Upgrade
Using ONE TOUCH Upgrade tool you can update your phone’s
software from your PC.
Download ONE TOUCH Upgrade from ALCATEL ONE
TOUCH website (www.alcatelonetouch.com) and install it on
your PC. Launch the tool and update your phone by following
the step by step instructions (refer to the User Guide provided
together with the tool).
Your phone’s software will now have the latest software.
14
To write messages, there are two writing methods:
• Normal: this mode allows you to type a text by choosing a
letter or a sequence of characters associated with a key.
• Predictive with the eZi mode: this mode speeds up the
writing of your text.
•
Press: access the symbols table
Press and hold: enter zero
Making the most of
your mobile .............
All personal information will be permanently lost
following the update process. We recommend you
backup your personal data before upgrading.
Latin input mode ...
key in edit mode
ALCATEL is a trademark of
Alcatel-Lucent and used under license by
TCT Mobile Limited.
All rights reserved © Copyright 2013
TCT Mobile Limited.
TCT Mobile Limited reserves the right to alter
material or technical specification without
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at
high volume levels for long p eriods. Exercise caution
when holding your device near your ear while the loudspeaker
is in use.
notice.
prior
English - CJB26G1ALAAA
8
(1)
The quality of the radio depends on the coverage of the radio station in
that particular area.
9
10
11 12
13 14
IP4545_1030A_QG_Eng_USA_02_130409.indd 2
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Safety and use......................
We recom mend that you read this chapter carefully before using
your mobile phone. The manufacturer disclaims any liability for
damage, which m ay result as a consequence of improper use or use
contrary to the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a m obile phone while d riving
a vehicle constitutes a real risk, even when the hands-free kit is
used (car kit, headset...), drivers are requested to refrain from using
their mobile phone when the vehicle is not parked. Check the laws
and regulations on the use of wireless mobile phones and their
accessories in the areas where you drive. Always obey them. The use
of these devices may be prohibited or restricted in certain areas.
When driving, do not use your mobile phone and headphone to listen
to music or to the radio. Using a headphone can be dangerous and
forbidden in some areas.
When switched on, your mobile phone emits electromagnetic waves
that can interfere with the vehicle’s electronic systems such as ABS
anti-lock brakes or airbags. To ensure that there is no problem:
- do not place your mobile phone on top of the dashboard or within
an airbag deployment area,
- check with your car dealer or the car manufacturer to make sure
that the car’s electronic devices are shielded from mob ile phone
RF energy.
• CONDITIONS OF USE:
You are advised to switch off the mobile phone from time to time to
optimize its performance.
Remember to abide b y local authority rules of mobile phone use
on aircrafts.
Operational Warnings: Obey all posted signs when using mobile
devices in public areas.
Follow Instructions to Avoid Int erference Problems: Turn off your
mobile device in any location where posted notices instruct you to
do so. In an aircraft, turn off your mobile device whenever instructed
to do so by airline staff. If your mobile device offers an airplane mode
or similar feature, consult airline staff about using it in flight.
Switch the mobile phone off when you are in health care facilities,
except in designated areas. As w ith man y other types of equipment
now in regular use, mobile phones can interfere with other electrical
or electronic devices, or equipment using radio frequency.
Switch the mobile phone off when you are near gas or flammable
liquids. Strictly obey all sign s and instructions posted in a fuel
depot, gas station, or chem ical plant, or in any potentially explosive
atmosphere.
When the mobile phone is switched on, it should be kept at least 15
cm from any medical device such as a pacemaker, a hearing aid or
insulin pump. In particular when using th e mobile phone you should
General information .......
• Website: www.alcatelonetouch.com
• Hot Line Number: In the United States, call 877-702-3444
for technical support.
On ou r Internet site, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask any
questions you may have.
An electronic version of this user guide is available in English and
other languages according to availability on our server: www.
alcatelonetouch.com
Your mobile phone is a transceiver that operates on GSM
networks with 850 and 1900 MHz bands.
Protection against theft
Your mobile phone is identified by an IMEI (mobile phone serial
number) shown on the packaging label an d in the product’s
memory. We recommend that you note the nu mber the first
time you use your mobile phone by entering *#06# and keep
it in a safe place. It may be requested by the police or your
operator if your mobile phone is stolen.
Disclaimer
There may be certain differences between the user manual
description and the mobile phone’s operation, depending
on the software release of your mobile phone or specific
operator services.
TCT Mobile shall not be held legally responsible for such
differences, if any, nor for their potential consequences, which
responsibility shall be borne by the operator exclusively.
(1)
Contact your network operator for service availability.
(1)
hold it against the ear on the opposite side to the device, if any.
Read a nd follow the directions from the manufacturer of your
implantable medical device. If you have any quest ions about using your
mobile device with your im plantable medical device, consult your
healthcare provider.
To avoid hearing impairment, answer the call before holding your mobile
phone to your ear. Also move the handset away from your ear while
using the “hands-free” option because the amplified volume might cause
hearing damage.
It is recommended to have proper supervision while small children use
your mobile phone.
When replacing the cover please note that your m obile p hone may
contain substances that could create an allergic reaction.
Always handle your mobile ph one with care and keep it in a clean and
dust-free place.
Do not allow your mobile phone to be exposed to adverse weather
or environmental conditions (moisture, humid ity, rain, infiltration of
liquids, dust, sea air, etc.). The manufacturer’s recommended operating
temperature ran ge is -10°C (14 °F) to +55 °C (131°F) (the max value
depends on device, materials and housing paint/texture).
Over 55°C (131°F) the legibility of the mobile phone’s display may be
impaired, though this is temporary and not serious.
Do not open or attempt to repair your mobile phone yourself.
Do not drop, throw or try to bend your mobile phon e.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCT Mobile Limited and it s affiliates and are
compatible with your mobile p hone model.TCT Mobile Limited and
its affiliates disclaim any liab ility for damage caused by the use of other
chargers or batteries.
Your mobile phone should not be disposed of in a municipal waste.
Please check local regulations for disposal of electronic products.
Remember to make back-up copies or keep a written record of all
important in formation stored in your mobile phone.
Some people may su ffer epileptic seizures or blackouts when exposed
to flashing lights, or when playing video games. These seizures or
blackouts may occur even if a person never h ad a previous seizure or
blackout. If you have experienced seizures or blackouts, or if you have
a family history of such occurrences, please consult your doctor before
playing video games on your mobile phone or enabling a flashing-lights
feature on your mobile p hone. Parents should monitor their children’s
use of video games or other features that incorporate flashing lights
on the mobile phones. All persons should discontinue use and consult
a doctor if any of the following symptoms occur: convulsion, eye
or muscle twitching, loss of awareness, involuntary movements, or
disorientation.To limit the likelihood of such symptoms, please take the
following safety precautions:
- Play at the farthest distance possible from the screen.
When you play games on your mobile phone, you may experience
15
ALCATEL ONE TOUCH
Limited
TCT Mobile North America LTD warrants to the original retail
purchaser of this wireless device, that should this product or
part thereof during normal consumer usage and condition, be
proven to be defective in material or workmanship that results
in product failure within the first twelve (12) months from the
date of purchase as shown on your original sales receipt. Such
defect(s) will b e repaired or replaced (with new or rebuilt parts)
at the company’s option without charge for parts or labor directly
related to the defect(s).
Batteries, power adapters, and other accessories sold as in box
items are also warranted against defects and workmanship that
results in product failure within the first six (6) months period
from the date of purchase as shown on your original sales receipt.
Such defect(s) will be repaired or replaced (with new or rebuilt
parts) and the company’s option without charge for parts or labor
directly related to the defect(s).
The limited warranty for your wireless device will be voided if any
of the following conditions occur:
• Non-compliance with the instructions for use or installation, or
with technical and safety standards applicable in the geographical
area where your mobile phone is used;
• Connection to any equipment not supplied or not recommended
by TCT Mobile;
• Modification or repair performed by individuals not authorized by
TCT Mobile or its affiliates;
• Acts of god such as Inclement weather, lightning, power surges,
fire, humidity, infiltration of liquids or foods, chemical products,
download of files, crash, high voltage, corrosion, oxidation;
• Removal or altering of th e wireless devices event labels or serial
numbers (IMEI);
• Damage from exposure to water or other liquids, moisture,
humidity, excessive temperatures or extreme environmental
conditions, sand, excess dust and any condition outside the
operating guidelines;
• Defects in appearance, cosmetic, decorative or structural items
such as framing and non-operative parts.
22
Warranty
..........
occasional discomfort in your hands, arms, shoulders, neck, or other
parts of your body. Follow these instructions to avoid problems such as
tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders:
- Take a minimum of a 15 -minute break every hour of game playing.
- If your hands, wrists, or arms become tired or sore while playing, stop
and rest for several hou rs before playing again.
- If you con tinue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
PROT ECT
YOUR
HEA RING
To prevent possible hearing damage, do not list en at high
volume levels for long
your device near your ear while the loudspeaker is in use.
• PRIVACY:
Please note that you must respect the laws and regulations in force in your
jurisdiction or other jurisdiction(s) where you will use your mobile phone
regarding taking photographs and recording sounds with your mobile
phone. Pursuant to such laws and regulations, it may be strictly forbidden
to take photographs and/or to record the voices of other people or any of
their personal attributes, and reproduce or distribute them, as this may be
considered to be an invasion of privacy.
It is the user’s sole responsibility to ensure that prior authorization
be obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the ma nufacturer,
the seller or vendor of your mobile phone (including the operator) disclaim
any liability which may result from the improper use of the mobile phone.
• BATTERY AND ACCESSORIES:
Before removing the battery from your mobile phone, please make sure
that the mobile phone is switched off.
Observe the following precautions for battery use:
- Do not att empt to open the battery (due to the risk of toxic fumes
and burns).
- Do not puncture, disassemble or cause a short-circuit in a battery,
- Do not bu rn or dispose of a used battery in the garbage or store it
at temperatures above 60°C (140°F).
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for th e pu rpose for
which it was designed. Never use damaged batteries or those not
recommended by TCT Mobile Limited and/or its affiliates.
They will then be recycled, preventing substances bein g disposed of in
the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge. All products with
this sign must be brought to these collection points.
16
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCT Mobile or any
of its affiliates be liable for incidental or consequential damages of
any nature whatsoever, including but not limited to commercial
loss, to the full extent those damages can be disclaimed by law.
Some states do not allow th e exclusion or limitation of incidental
or consequential damages, or limitation of the duration of implied
warranties, so the preceding limitations or exclusions may not
apply to you.
How to obtain Support: Contact the customer care center by
calling (877-702-3444) or going to www.alcatelonetouch.com. We
have placed many self-help tools that ma y help you to isolate the
problem and eliminate the need to send your wireless device in for
service. In the case that your wireless device is no longer covered
by this limited warranty due to time or condition we have other
options that you may utilize our out of warranty repair
obtain hardware repairs or replacement within the terms
of this warranty, contact TCT Mobile to get an RMA number,
include a copy of the original proof of warranty coverage (e.g.
original copy of the dated bill of sale, invoice), the consumer's
return address, your wireless carrier’s name, alternate daytime
mobile phone number, and email address with a complete problem
description. Only ship the wireless device. Do not ship the SIM
card, memory cards, or any other accessories such as th e power
adapter. You must properly package and ship the wireless device
to the repair center.
TCT Mobile is not responsible fo r wireless devices that do not
arrive at the service center. Upon receipt, the service center will
verify the warranty conditions, repair, and return your wireless
device to the address provided.
This symbol on your mobile phone, the battery and the
accessories means that these products must be taken
to collection points at the end of their life:
- Municipal waste disposal centers with specific bins for
these items of equipment
- Collection bins at points of sale.
peri ods.
Exercise caution when holding
23
option s. To
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into ordinary
bins if your jurisdiction or your region has suitable recycling and
collection facilities; instead they are to be taken to collection points
for them to be recycled.
In the United States you may learn more about CTIA’s Recycling
Program at www.recyclewirelessphones.com
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO
THE INSTRUCTIONS
• CHARGERS
Home A.C./ Travel chargers will o perate within the t emperature range
of: 0°C (32°F) to 40°C (104°F).
The chargers des igned for your mobile phone meet with the standard
for safety of information technology equ ipment and office equipment
use. Due to d ifferent applicable electrical specifications, a charger you
purchased in one jurisdiction may not work in another jurisdiction.They
should be u sed for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 130/150 mA
Battery: Lithium 400/500 mAh
• RADIO WAVES:
THIS MOBILE PHONE MEETSTHE GOVERNMENT’S REQUIREMENTS
FOR EXPOSURE TO RADIO WAVES.
Your mobile p hone is a radio transmitter and receiver. It is designed
and manufactured not to exceed th e emission limits f or exposure to
radio-frequency (RF) en ergy. These limits are part of comp rehensive
guidelines and establish p ermitted levels of RF energy for the general
population. The guidelines are based on standards that were developed
by independent scientific organizations through periodic and thorough
evaluation of scientific studies. These guidelines include a substantial
safety margin designed to ensure the safety of all p ersons, regardless
of age and health.
The exposure sta ndard for mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR. The S AR
limit set by p ublic authorities such as the Federal Communications
Commission of th e US Government (FCC), or by Industry Canada,
is 1.6 W/kg averaged over 1 gram of body tissue. Tests for S AR are
conducted using standard operating positions with th e mobile pho ne
transmitting at its highest certified power level in all tested frequency
bands.
Although the SAR is determined at the h ighest certified power level,
the actual SAR level of the mobile p hone while operating can be
well below the maximum value. This is b ecause the m obile phone is
designed to operate at multiple power levels so as to use only the
power required to reach the network. In general, the closer you are to a
wireless base station antenna, the lower the power output of the mobile
phone. Before a mobile phone model is available for sale to the public,
17
Output: 5 V, 550 mA
Troubleshooting ...............
Before contacting the service center, you are advised to follow
the instructions below:
• You are advised to fully charge (
operation.
• Avoid storing large amounts of data in your phone as this may
affect its performance.
• Use User Data Format and the ONE TOUCH Upgrade tool
to perform phone formatting or software upgrading, (to
perform User Data format, hold down # key while
simultaneously pressing the power on/off key under p ower off
mode). ALL User phone data: contacts, messages and files will
be lost p ermanently. It is strongly advised to fully backup the
phone data and profile before doing formatting and upgrading.
and carry out the following checks:
My phone cannot switch on
• Check the battery contacts, remove and reinstall your battery,
then turn your phone on
• Check the battery power level, charge for at least 20 minutes
• If it still does not work, please use User Data Format to reset
the phone or ONE TOUCH Upgrade to upgrade software
My phone is frozen or has not responded for several
minutes
• Restart your phone by pressing and holding the key
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please use User Data Format to
the phone or ONE TOUCH Upgrade to upgrade software
My phone turns off by itself
• Make sure power off key is not mis-contacted
• Check the battery charge level
• If it still does not work, please use User Data Format to
the phone or ONE TOUCH Upgrade to upgrade software
) the battery for optimal
24
compliance with national regulations and standards must be shown.
The highest SAR value f or this model mobile phone when tested is
1.28 W/Kg for use at the ear and 0.86 W/Kg for use close to the body.
While there may be differences between the SAR levels of various
mobile phones and at various positions, they all meet the government
requirement for RF exposure. For body-worn operation, the mobile
phone meets FCC RF exposure guidelines provided that it is used with
a non-metallic accessory with the handset at least 10 mm from the
body. Use of other accessories may not ensure compliance with FCC
RF exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Asso ciation (CTIA) Web site: h ttp://
www.phonefacts.net
The World Health Organization (WHO) considers that present
scientific information does not indicate th e need for any special
precautions for use of mobile phones. If individuals are concerned, they
might choose to limit their own or th eir children’s RF exposure by
limiting the length of calls, or using “hands-free” devices to keep mobile
phones away from the head and body. (fact sheet n°193). Additional
WHO information about electromagnetic fields and public h ealth are
available on the following website: http://www.who.int/peh-emf.
Note: This equipment has been tested and found to comply with t he
limits for a Class B digital device pursuant to part 15 of the FCC
Rules. These limits are d esigned to provide reasonable protection
against ha rmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with th e instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference to radio or television reception, which
can be determined by turning the equipment o ff and on, th e user is
encouraged to try to correct the interference by one or more of the
following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
Changes or modificatio ns not exp ressly approved b y the party
responsible for compliance could void the user’s authority to operate
the equipment.
For the receiver devices associated with the operation of a licensed
radio service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) this device may not cause harmful interference
18
My phone cannot charge properly
• Make sure you are using an ALCATEL ONE TOUCH battery
and the charger from the box
• Clean the battery contact if it’s dirty.
• Make sure your battery is inserted properly before plugging in
the charger.
• Make sure that your battery is not completely discharged; if
• Make sure charging is carried out under normal conditions
• When abroad, check that the voltage input is compatible
My phone cannot connect to a network or “No service”
is displayed
• Try connecting in another location
• Verify the n etwork coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the ava ilable network(s) manually
• Try connecting at a later time if the network is overloaded
Invalid SIM card
• Make sure the SIM card has been correctly inserted
(1)
• Make sure the chip on your SIM card is not damaged or
• Make sure the service of your SIM card is available
Unable to make outgoing calls
• Make sure you have dialed a valid number and press the
rese t
(1)
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and the
• Check your subscription status with your operator (credit,
rese t
(1)
• Make sure you have not barred outgoing calls
• Make sure that your phone is not in flight mode
the battery power is empty for a long time, it may take around
20 minutes to display the battery charger indicator on the
screen
(0°C (32°F) to +40°C (104°F))
scratched
key
network is not overloaded or unavailable
SIM card valid, etc.)
25
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the device
will be compliant with the guidelines when used with headset o r usb
data cable. If you are using another accessor y ensure that whatev er
product is used is free of any metal and that it positions the mobile
phone at least 10 mm away from the body.
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Unable to receive incoming calls
• Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network)
• Check your subscription s tatus with your operator (credit,
SIM card valid, etc.)
• Make sure you have not forwarded incoming calls
• Make sure that you have not barred certain calls
• Make sure that your phone is not in flight mode
The caller’s name/number does not appear when a call
is received
• Check that you have subscribed to this service with your
operator
• Your caller has concealed his/her name or number
I cannot find my contacts
• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the
• Check the network s trength
• Make sure that the receiver, connector or speaker on your
phone is clean
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service
• Make sure this feature does not require an ALCATEL ONE
TOUCH accessory
When I select a number from my contacts, the number
cannot be dialed
• Ma ke sure that you have correctly recorded the number in
your file
• Make sure that you have inputted the country prefix when
calling a foreign country
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete
some files from your SIM card or save the files in the phone
contacts
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• LICENCES
microSD Logo is a trademark.
eZiText™ and Zi™ are trademarks of Zi
Corporation and/or its Affiliates.
20 21
My callers are unable to leave messages on my
voicemail
• Contact your network operator to check s ervice availability
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly
entered in "Messages\Voicemail"
• Try later if the network is bu sy
The flickering icon is displayed on my standby
screen
• You have saved too many short messages on your SIM card;
delete some of them or archive them in the phone
SIM card PIN locked
• Contact your network operator to obtain the PUK code
(Personal Unblocking Key)
I am unable to connect my phone to my computer
• Make sure that you’re using the right cable from the box
How to make your battery last longer
• Make sure you follow the complete cha rge time (minimum
key
3 hours)
• After a partial charge, the battery level indicator may not be
exact. Wait for at least 20 minutes after removing the
charger to obtain an exact indication
• Switch on the backlight upon request
(1)
User Data Format ALL user phone d ata: Contacts, messages
and files will be lost p ermanently. Please store phone data in SIM card
before you want to format
27
memo ry
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