Troubleshooting....................
Before contacting the aftersales department, you are advised to follow
the instructions below:
• You are advised to switch off the cellphone from time to time to
optimize its performance.
• You are advised to fully charge ( ) the battery for optimal
operation.
• Avoid storing large amounts of data in your cellphone as this may
affect the performance of your cellphone.
and carry out the following checks:
My cellphone will not switch on
• Press until the screen comes on
• Check the batter y charge level
• Check the battery contacts, remove and reinstall your batter y, then
turn your cellphone back on
My cellphone has not responded for several minutes
• Press the key
• Remove the battery and re-insert it, then switch the cellphone back
on
My screen is difficult to read
• Clean your screen
• Use your cellphone in accordance with the recommended conditions
of use
My cellphone turns off by itself
• Check that your keypad is locked when you are not using your
cellphone
• Check the batter y charge level
My cellphone has a low level of autonomy
• Make sure you respected the complete charge timing (minimum 3
hours)
• After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain an
exact indication
My cellphone will not charge properly
• Make sure that your batter y is not completely discharged; If the
battery is flat, it may take around 20 minutes to display the battery
charger indicator on the screen
• Make sure charging is carried out under normal conditions
(0°C (32°F)- +40°C (104°F))
• Make sure your battery is inserted. It must be inserted before
plugging in the charger
• Make sure you are using an Alcatel battery and charger in the box
• When abroad, check that the electrical current is compatible
My cellphone will not connect to a network
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded
SIM card error
• Make sure the SIM card has been correctly inserted
• Verify with your operator that your SIM card is 3V or 1.8V
compatible; the old 5V SIM cards cannot be used
• Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
• Make sure you have dialled a valid number and press the key
• For international calls, check the country and area codes
• Make sure your cellphone is connected to a network, and that the
network is not overloaded or unavailable
• Check your subscription status with your operator (credit, SIM card
valid, etc.)
• Make sure you have not barred outgoing calls
Unable to receive incoming calls
• Make sure your cellphone is switched on and connected to a network
(check for overloaded or unavailable network)
• Check your subscription status with your operator (credit, SIM card
valid, etc.)
• Make sure you have not forwarded incoming calls
• Make sure that you have not barred certain calls
The caller's name does not appear when a call is received
• Check that you have subscribed to this service with your operator
• Your caller has concealed his/her number
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service
• Make sure this feature does not require an Alcatel accessory
When I select a number from my directory,the number is not
dialled
• Make sure that you have correctly recorded the number in your file
• Make sure that you have selected the country prefix when calling a
foreign country
13 14
15
16 17 18
19
20 21 22
23
24
Safety and use ...................
We recommend that you read this chapter carefully before using your cellphone.The
manufacturer disclaims any liability for damage, which may result as a consequence of
improper use or use contrary to the instructions contained herein.
•TRAFFIC SAFETY:
Given that studies show that using a cellphone while driving a vehicle constitutes a real
risk, even when the hands-free kit is used (car kit,headset...), drivers are requested to
refrain from using their cellphone when the vehicle is not parked. Check the laws and
regulations on the use of wireless cellphones and their accessories in the areas where
you drive.Always obey them.The use of these devices may be prohibited or restricted
in certain areas.
When driving, do not use your cellphone and headphone to listen to music or to the
radio. Using a headphone can be dangerous and forbidden in some areas.
When switched on, your cellphone emits electromagnetic waves that can interfere
with the vehicle’s electronic systems such as ABS anti-lock brakes or airbags.To ensure
that there is no problem:
- do not pl ace your cellphone on top of the dashboard or wi thin an airbag
deployment area,
- check with your car dealer or the car manufacturer to make sure that the car’s
electronic devices are shielded from cellphone RF energ y.
• CONDITIONS OF USE:
You are advised t o switch off the cellphone from time to time t o optimize its
performance.
Switch the cellphone off before boarding an aircraft to avoid prosecution.
Switch the cellphone off when you are in health care facilities, except in designated
areas. As wit h many o ther types of equ ipment now in regular use, cellphones can
interfere with other el ectrical o r electronic devices, or equipm ent using radio
frequency.
Switch the cellphone off when you are near gas or flammable liquids. Strictly obey all
signs and instructions posted in a fuel depot, gas station, or chemical plant, or in any
potentially explosive atmosphere.
When the cellphone is switched on, it should be kept at least 15 cm from any medical
device such as a pacemaker,a hearing aid or insulin pump. In par ticular when using the
cellphone you should hold it against the ear on the opposite side to the device, if any.
To avoid hearing impairment, answer the call before holding your cellphone to your
ear.Also move the handset away from your ear while using the "hands-free" option
because the amplified volume might cause hearing damage.
Do not let children use the cellphone and/or play with the cellphone and accessories
without supervision.
When replacing the cover please note that your cellphone may contain substances that
could create an allergic reaction.
A
lways handle your cellphone with care and keep it in a clean and dust-free place .
D
o not allow your cellphone to be exposed to adverse weather or environmental
c
onditions (moistu re, humidity, rain, infiltration of liq uids, dust, sea air, e tc.). Th e
m
anufacturer’s recommended operating temperature range is -10°C (14°F) to +55°C
(131°F) (the max value depends on device, materials and housing paint/texture).
Over 55°C (131°F) the legibility of the cellphone’s display may be impaired,though this
is temporary and not serious.
Do not open or attempt to repair your cellphone yourself.
Do not drop, throw or try to bend your cellphone.
Do not paint it.
Use only batteries,battery chargers, and accessories which are recommended byTCT
Mobile Limited and its affiliates and are compatible with your cellphone model.TCT
Mobile Limited and its affiliates disclaim any liability for damage caused by the use of
other chargers or batteries.
Your cellphone should not be disposed of in a municipal waste. Please check local
regulations for disposal of electronic products.
Remember to make back-up copies or keep a writ ten record of all impor tant
information stored in your cellphone.
Some people may suffer epileptic seizures or blackouts when exp osed to flashing
lights, or when playing video games.These seizures or blackouts may occur even if a
person never had a previous seizure or blackout.If you have experienced seizures or
blackouts, or if you have a family history of such occurrences, pl ease consult your
doctor before playing video games on your cell phone or enabl ing a flashing lights
feature on your cellphone. Parents should monitor their children’s use of video games
or other features that incorporate flashing lights on the cellphones.All persons should
discontinue use and consult a doctor if any of the following s ymptoms occ ur:
convulsion, eye or muscle twitching, loss of awareness, involuntary movements, or
disorientation. To limit th e likelihood of such symptoms, please take the following
safety precautions:
- Do not play or use a flashing-lights feature if you are tired or need sleep.
- Take a minimum of a 15-minute break hourly.
- Play in a well lit environment.
- Play at the farthest distance possible from the screen.
When you play games on your cellphone, you may experience occasional discomfor t
in your h ands, arms, shoulders, ne ck, or other parts of your body. Follow these
instructions to avoid problems such as tendinitis, carpal tunnel syndrome, or other
musculoskeletal disorders:
- Take a minimum of a 15-minute break every hour of game playing.
- If your hands, wrists, or arms become tired or sore while playing,stop and rest for
several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after playing,stop the
game and see a doctor.
•
PRIVACY:
Please note that you must respect the laws and regulations in force in your jurisdiction
or other jurisdiction(s)where you will use your cellphoneregarding taking photographs
and recording sounds with your cellphone.Pursuant to such laws and regulations,it may
be strictly forbidden to take photographs and/or to record the voices of other people
o
r any of their personal attributes, and reproduce or distribute them, as this may be
considered to be an invasion of privacy.
It is the user’s sole responsibility to ensure that prior authorization be obtained, if
necessary,in orderto record private or confidentialconversationsor take a photograph
of anotherperson;the manufacturer, the seller or vendor of your cellphone (including the
operator)disclaim any liability which may result from the improper use of the cellphone.
• BATTERYAND ACCESSORIES:
Before removing the battery from your cellphone,please make sure that the cellphone
is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic fumes and burns).
- Do not puncture,disassemble or cause a short-circuit in a battery,
- Do not burn or dispose of a used battery in the garbage or store it at temperatures
above 60°C (140°F).
Batteries must be disposed of in accordance with locally applicable environmental
regulations.Only use the battery for the purpose for which it was designed.Never use
damaged batteriesor those not recommended byTCT Mobile Limitedand/or its affiliates.
This symbol on your cellphone, the battery and the accessories means
that these products must be takento collectionpoints at the end of their
life:
- Municipal waste disposal centers with specific bins for these
items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in the environment,
so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.All products with this sign must be
broughtto these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into ordinary bins if your
jurisdiction or your region has suitable recycling and collection facilities; instead they are
to be taken to collection points for them to be recycled.
In the United States you may learn more about CTIA’s Recycling Program at
www.recyclewirelessphones.com
CAUTION:RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT
TYPE.DISPOSE OF USED BATTERIESACCORDINGTOTHE INSTRUCTIONS
•
CHARGERS
HomeA.C./ Travel chargers will operate within the temperaturerange of:0°C (32°F) to
40°C (104°F)
The chargers designed for your cellphone meet with the standard for safety of
information technology equipment and office equipment use.Due to different applicable
electrical specifications, a charger you purchased in one jurisdiction may not work in
a
nother jurisdiction.They should be used for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger : Input: 100-240V, 50/60 Hz, 150 mA
Output: 5V,400 mA
Battery: Lithium 500 mAh
• RADIO WAVES:
THIS CELLPHONE MEETS THE GOVERNM ENT’S REQUIREMENTS FOR
EXPOSURE TO RADIO WAVES.
Your cellphone is a radio transmitter and receiver.It is designed and manufactured not
to exceed the emission limits for exposure to radio-frequency (RF) e nergy.These
limits are part of comprehensiveguidelines and establish permitted levels of RF energy
for the general population.The guidelines are based on standards that were developed
by independent scientific organizations through periodic and thorough evaluation of
scientific studies. Th ese guid elines include a substa ntial s afety mar gin des igned t o
ensure the safety of all persons, regardless of age and health.
The exposure standard for cellphones employs a unit of measurement known as the
Specific Absorption Rate, or SAR. The SAR limit set by public authorities such as the
Federal Communications Commission of the US Government (FCC), or by Industry
Canada,is 1.6 W/kg averaged over 1 gram of body tissue.Testsfor SAR are conducted
using standard operating posit ions with the cellphone transmit ting at i ts h ighest
certified power level in all tested frequency bands.
Although the SAR is determined at the highest certified power level, the actual SAR
level of the cellphone while operating can be well below the maximum value.This is
because the cellphone is designed to operate at multiple power levels so as to use only
the power required to reach the network. In general, the closer you are to a wireless
base station antenna,the lower the power output of the cellphone.Before a cellphone
model is available for sale to the public, complian ce with national regulations and
standards must be shown.
The highest SAR value for this model cellphone when tested is 1.2 W/Kg for use at
the ear and 1.04 W/Kg for use close to the body.
While there may be differences between the SAR levels of various cellphones and at
various positions, they all meet the government requirement for RF exposure. For
body-worn operation,the cellphone meets FCC RF exposure guidelines provided that
it is used with a non-metallic accessor y with the handset at least 1.5 cm from the
body. Use of other accessories may not ensure compliance with FCC RF exposure
guidelines.
T
heWorld Health Organization (WHO) considers that present scientific information
does not indicate the n eed for any special precauti ons for use of cellphones . If
individuals are concerned, they might choose to limit their own or their children’s RF
exposure by limiting the leng th of c alls, or using "hands-free" devices to keep
cellphones away from the head and body. (fact sheet n°1 93). Additional WHO
information ab out electromagn etic fields and publi c health are available on the
f
ollowing website: http://www.who.int/peh-emf.Note:This equipment has been tested
and found to comply with the limits for a Class B digital device pursuant to part 15
of the FCC Rules.These limits are designed to provide reasonable protection against
harmful interferencein a residential installation.This equipment generates,uses and can
radiate radio frequency energy and, if not installed and used in accordance with the
instructions,may cause harmful interference to radio communications.However,there
is n o gua rantee that interference to radio or television recepti on, which can be
determined by turning the equipment off and on , the user is encouraged to tr y to
correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not exp ressly approved by t he party responsible for
compliance could void the user’s authority to operate the equipment.
For the receiver devices associated with the operation of a licensed radio service (e.g.
FM broadcast), they bear the following statement:
This devic e complie s with Part 15 of the FCC Rules. Operati on is subject to the
condition that this device does not cause harmful interference.
For other devices, they bear the following statement:
This devic e complie s with Part 15 of the FCC Rules. Operati on is subject to the
following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including interference that may
cause undesired operation.
Your cellphone is equipped with a built-in antenna. For optimal operation, you should
avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in positions other than
against your ear.In such circumstancesthe device will be compliant with the guidelines
when used with headset or usb data cable. If you are using another accessor y ensure
that whatever product is used is free of any metal and that it positions the cellphone
at least 1.5 cm away from the body.
General information ........
•
Internet address: www.alcatelonetouch.com
•
Hot Line Number: see "TCT Mobile Services" leaflet or go to our
Internet site.
On our Internet site, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask any
q
uestions you may have.
A
n electronic version of this user guide is available in English and other
languagesaccording to availabilityon our server:www.alcatelonetouch.com
Your cellphone is a transceiver that operates on GSM networks with
8
50 and 1900 MHz bands.
Protection against theft
(1)
Your cellphone is identified by an IMEI (cellphone serial number) shown
on the packaging label and in the product’s memor y.We recommend
that you note the number the first time you use your cellphone by
e
ntering * # 0 6 # and keep it in a safe place. It may be requested by the
police or your operator if your cellphone is stolen. This number allows
your cellphone to be blocked preventing a third person from using it,
e
ven with a different SIM card.
D
isclaimer
There may be certain differences between the user manual description
and the cellphone’s operation, depending on the software release of
your cellphone or specific operator services.
TCT Mobile shall not be held legally responsible for such differences, if
any,nor for their potential consequences, which responsibility shall be
borne by the operator exclusively.
(1)
Contact your network operator for service availability.
This warranty shall not apply to defects to your cellphone and/or
accessory due to (without any limitation):
1) Non-compliance with the instructions for use or installation, or
with technical and safety standards applicable in the geographical
area where your cellphone is used,
2) Connection to any equipment not supplied or not recommended
by TCT Mobile Limited,
3) Modification or repair performed by individuals not authorized by
TCT Mobile Limited or its affiliates or your vendor,
4) Inclement weather, lightning, fire, humidity, infiltration of liquids or
foods, chemical products, download of files, crash, high voltage,
corrosion, oxidation…
Your cellphone will not be repaired in case labels or serial numbers
(IMEI) have been removed or altered.
There are no express wa rranties, whether written, oral or impl ied,
other than this printed limited warranty or the mandatory warranty
provided by your country or jurisdiction.
In no event shall TCT Mobile Limited or any of its affiliates be liable for
indirect, incidental or consequential damages of any nature whatsoever,
including but not limited commercial or financial loss or damage, loss of
data or loss of image to the full extent those damages can be disclaimed
by law.
Some countries/states do not allow the exclusion or limitation of
indirect, incidental or consequential damages, or limitation of the
duration of implied warranties, so the preceding limitations or
exclusions may not apply to you.
Telephone warranty ............
Your cellphone is warranted against any defect or malfunctioning which
may occur in conditions of normal use during the warranty period of
twelve (12) months
(1)
from the date of purchase as shown on your
original invoice.
Batteries
(2)
and accessories sold with your cellphone are also warranted
against any defect which may occur during the first six (6) months
(1)
from the date of purchase as shown on your original invoice.
In case of any defect of your cellphone which prevents you from normal
use thereof, you must immediately inform your vendor and present your
cellphone with your proof of purchase.
If the defect is confirmed, your cellphone or part thereof will be either
replaced or repaired,as appropriate. Repaired cellphone and accessories
are entitled to a one (1) month warranty for the same defect. Repair or
replacement may be carried out using reconditioned components
offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes any other
costs.
(1)
The warranty period may var y depending on your country.
(2)
The life of a rechargeable cellphone battery in terms of conversation
time standby time, and total service life, will depend on the
conditions of use and network configuration. Batteries being
considered expendable supplies, the specifications state that you
should obtain optimal performance for your cellphone during the
first six months after purchase and for approximately 200 more
I am unable to create a file in my directory
• Make sure that your SIM card directory is not full; delete some files
or save the files in the product directory (i.e. your professional or
personal directories)
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
I cannot access my voicemail
• Make sure your operator's voicemail number is correctly entered in
"My numbers"
• Try later if the network is busy
The icon is displayed on my standby screen
• You have saved too many short messages on your SIM card; delete
some of them or archive them in the product memory
"No service is displayed
• You are outside of the network coverage area
I have already entered 3 incorrect PIN codes
• Contact your network operator to obtain the PUK code (Personal
Unblocking Key)
My cellphone is frozen, can’t power on
• Make sure your battery is not completely used up or damaged
• Remove your battery, remove your SIM card then reinstall them to
power on again, if still does not work
• Hold down key and press power on/off key for a while to reset
the cellphone
All user cellphone data: contacts, photos, messages and files
will be lost permanently.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 3 hours)
• After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain an
exact indication.
• Switch on the backlight upon request.