T-Comfort Comfort Pro P100, Comfort Pro P500, Comfort Pro P300 IP, Comfort Pro P500 IP, Comfort Pro P300 User Manual

Comfort Pro P 100/300/500 Comfort Pro P 300 IP/500 IP System Telephones User Guide

Contents

Comfort Pro P 100/300/500 System Telephones 9

Using Your Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

■ Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

■ Installation Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

■ Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

■ Attaching the Pedestals and Adjusting the Inclination. . . . . . . . . . . . . . . . . . . . . . . 12

■ Wall Mounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

■ Dial Keypad with ABC Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

■ Trunk Key (Call Key 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

■ Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

■ Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

■ ABC Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

■ MenuCard Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

■ C-Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

■ Info Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

■ Hands-Free/Open-Listening Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

■ Muting Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

■ Disconnect Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

■ Headset Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

■ Enquiry Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

■ Plus/Minus Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

■ ESC Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

■ Arrow Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

■ OK Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

■ The Locking of Your Telephone Interface by the System Administrator . . . . . . . . 24

■ Labelling the Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Display and MenuCards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

■ Changing the Language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

■ Info Line(s). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

■ Key Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

■ MenuCard Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

■ Invoking MenuCards and Selecting Items from the List. . . . . . . . . . . . . . . . . . . . . . 29

■ Setting Windows and their Characteristics, Toggling . . . . . . . . . . . . . . . . . . . . . . . . 31

■ Entering/Deleting Digits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

■ Deleting Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

■ Entering Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

■ Automatic Exit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Keypad Extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

■ Operating the Keypad Extension Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

■ Choosing a Key Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

■ Labelling a Key on the Keypad Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Using a Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Tel eph oni ng 40

In a hurry?: A Brief Explanation of Important Functions. . . . . . . . . . . . . . . . . . . . . . . . . . 40

■ Talking on the Phone: Via the Call Key or the Handset. . . . . . . . . . . . . . . . . . . . . . . 40

■ Telephoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

■ Redialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

■ Receiving Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

■ Who Called? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

■ Querying/Toggling, Transferring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

■ Audio: Muting, Open-Listening, Adjusting Telephone Volume. . . . . . . . . . . . . . . . 47

General Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

■ Assignment of Internal and External Call Numbers . . . . . . . . . . . . . . . . . . . . . . . . . 49

■ Signalling on the Call Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

■ Calls in the Call Waiting Queue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

■ Block Dialling/Automatic Dialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

■ Muting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

■ Call-charge Display, Duration Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

■ Adjusting the Volume with the Plus/Minus Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

■ Redialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

■ Hands-free Mode, Open-listening Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

■ Blocked/Unblocked Call Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

■ DTMF Postdial/VF Signalling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

■ Keypad Dialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

■ Least Cost Routing (LCR). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

■ Transmission of Call Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

■ MenuCards Before and During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

■ MenuCard “Selection” in the Idle State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Making External/Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

■ Manual or Automatic Line Seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

■ Making an External Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

■ Making an Internal Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

■ Using Destination Keys to Make Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

■ Using Routes to Make Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

■ Busy Display for Bundles and Routes on the System Telephone. . . . . . . . . . . . . . 63

■ Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

■ MenuCard “Conversation”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

■ MenuCard “Busy” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Accepting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

■ By Lifting the Handset or Pressing a Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

■ Automatic Call Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

■ Calls During a Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

■ MenuCard “Call Waiting” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

■ MenuCard “Call” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

■ Voicebox Queries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Enquiry, Toggling, Transfer and Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

■ Enquiry/Toggling by means of the R-Key or Another Call Key . . . . . . . . . . . . . . . . 73

■ Transferring an Internal/External Call to an Internal Subscriber. . . . . . . . . . . . . . . 73

■ Transferring an External Call to an External Subscriber. . . . . . . . . . . . . . . . . . . . . . 74

■ MenuCard “Subscr (Subscriber) on hold” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

■ Internal/External Three-Party Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

■ MenuCard “Conference” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Special Calls/Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

■ Accepting an Appointment Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

■ Baby Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

■ Announcements (with and without Intercom) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

■ Answering a Call-back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

■ Doorbell, Door Opener . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

■ Entrance Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Making Calls from the Telephone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

■ The Telephone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

■ MenuCard “Phone book”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

■ Speed-Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

■ Add Phone Numbers to Telephone Book from Lists or during a Call . . . . . . . . . . 85

Hot Desking: Your Telephone Goes Wherever Your Desk Is . . . . . . . . . . . . . . . . . . . . . . 88

VoI P Tel eph on es 91

IP System Telephone Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Notes for the System Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Team F unctions 94

Managing Calls in a Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

■ Making External/Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

■ Accepting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

■ Enquiry, Toggling and Transferring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Programming the Call Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

■ MenuCard “Prog. call key” (Trunk Key) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

■ MenuCard “Prog. team key”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

■ MenuCard “Prog. busy key”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

■ Direct-call Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Remote-controlled Functions 103

Remote-Controlled Dialling (Call Through). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Remote-Programmable Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Remote-Programmable Voicebox Configuration and Query. . . . . . . . . . . . . . . . . . . . . 105

Setting up an Internet Connection from Remote (ISP Trigger Call) . . . . . . . . . . . . . . . 106

Features and MenuCards 107

How to Set Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

■ MenuCard “Main Menu”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

■ MenuCard “Calls” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

■ MenuCard “Call Forwarding” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

■ MenuCard “Messages”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

■ MenuCard “Phone Settings” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

■ MenuCard “Protection”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

■ MenuCard “Connections” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

■ MenuCard “Phone Book”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

■ MenuCard “Applications”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

■ MenuCard “Central Settings” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Shortcut Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

■ MenuCard “Info”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

■ MenuCard “Active Features” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

■ MenuCard “Prog. call key” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

■ MenuCard “Prog. team key”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

■ MenuCard “Prog. busy key”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Programming Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

■ Programming Call Numbers (Destinations) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

■ Programming Functions (Features) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

■ Stacking or Linking Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Appendix 137

Tones and Ringer Signals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

MenuCards in the Idle State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Index 139

Comfort Pro P 100/300/500 System Telephones

The Comfort Pro P 100, Comfort Pro P 300 and Comfort Pro P 500 are corded system telephones that you can operate on your Comfort Pro S or T-Comfort 930 DSL communications system. The MenuCard display makes your telephone easy to operate and gives you fast access to your system’s wide range of different functions and features.

The Comfort Pro P 100, Comfort Pro P 300 and Comfort Pro P 500 have the same functionality, the only difference being the size of the display and the number of programmable keys available. Furthermore, the Comfort Pro P 300 and Comfort Pro P 500 can be expanded by means of an add-on keypad module with a display, that offers additional programmable keys (see page 34).

The Comfort Pro P 300 and the Comfort Pro P 500 are also available as IP telephones (Comfort Pro P 300 IP and Comfort Pro P 500 IP). These telephones have the same functionality as the standard system telephones. All of the functions described in this guide are also available for the IP telephones. The chapter VoIP Tele- phones starting on page 91 contains a short summary of the information necessary for the IP system telephone user.

Note: The IP telephones Comfort Pro P 300 IP and Comfort Pro P 500 IP can only be

operated on the Comfort Pro S communications system. With a T-Comfort 930 DSL this is not possible.

You can activate the features and programme functions on the telephones themselves, or equally conveniently, use the Configurator of the communications system.

About this User Guide

The description of the various functions of your system telephone covers (unfortunately) many pages. Not every user has the time and leisure to read the guide from start to finish before telephoning for the first time. The following chapters are mandatory reading before using your telephone:

■ Safety Precautions starting on page 10: These tips are for your own safety and help you to protect the tel-

ephone from damage!

■ Installation Site starting on page 11

Comfort Pro P 100/300/500 System Telephones Using Your Telephone

■ Key Assignments starting on page 13 and Display and MenuCards starting on page 26: Here is an

overview of the features of your telephone.

■ In a hurry?: A Brief Explanation of Important Functions starting on page 40: Read this chapter for quick

telephoning access.

Take enough time to also read the rest of this user guide and familiarize yourself with the features of your telephone. You will become acquainted with many new functions which you can use for the practical organisation of your communications. Use the index for fast information access of individual functions.

The Glossary

Should you need further information about any system features described in this user guide, please read the “Glossary” which comes with your communications system.

You Need Authorisation

Most of the features mentioned in this user guide are only available to you if you have the appropriate authorisation. This will be set up by your system administrator when configuring the communications system.

If you are unable to use a particular feature or have any questions, consult your system administrator.

Using Your Telephone

Safety Precautions

Warning! Do not open the telephone or the connected accessories, as this could lead to you touching live parts.

Note: Repairs must only be carried out by authorised personnel.

■ Keep fluids and chemicals away from the telephone and its accessories.

■ Use only the AC adapter plug included in the delivery (product code 4516000 (product name “Comfort

Pro PN”)) where necessary.

Using Your Telephone Comfort Pro P 100/300/500 System Telephones

■ Do not use AC adapter plugs that show visible damage (e. g. cracks in the housing).

■ Connected headsets must conform with the standard DIN EN 60 950-1, Point 6.2 (“Safety of information

technology equipment including electrical business equipment”).

Please contact your T-Com customer consultant (in a T-Punkt) if you require further information about the connectable headsets, adapters and adapter cables.

■ Use a shielded CAT-5 Ethernet cable (STP cable, Shielded Twisted Pair cable) to connect an IP telephone

to a Local Area Network (LAN).

■ Make sure that no one can trip over the telephone cables.

Installation Site

Do not install the telephone or its accessories

■ near water, moisture or in damp locations;

■ near sources of heat or in direct sunlight;

■ in unventilated rooms;

■ near devices that generate strong magnetic fields, electrical devices, fluorescent lamps, computers,

radios or television sets;

■ in dusty places or places subjected to vibrations, shocks or extreme temperature fluctuations.

Place the telephones on a non-slip surface. The surface finish of your furniture may affect the telephone’s pedestals, softening them and causing them to leave undesirable marks on your furniture.

Cleaning

Simply wipe your telephone with an antistatic or slightly damp cloth. Never use a dry cloth or a cleaning agent.

Comfort Pro P 100/300/500 System Telephones Using Your Telephone

Attaching the Pedestals and Adjusting the Inclination

ABCD

Comfort Pro P 100 Comfort Pro P 300 / Comfort Pro P 500

To pull the pedestals out, press them in slightly (a). To replace them, press the pedestals in slightly (a) and push them back in (b). The pedestals lock into place in the notches. There are four positions of inclination possible on the Comfort Pro P 300 and on the Comfort Pro P 500 (see A, B, C and D), depending upon the direction in which the pedestals have been attached.

Inclination position Degree of inclination

A 30°

B 26,5°

C 23°

D 21°

Key Assignments Comfort Pro P 100/300/500 System Telephones

Wall Mounting

To mount your telephone to the wall, remove the pedestals. Using a screwdriver, pry the retention pin (1) for the handset out of its receptacle, turn it upside down (2) and insert it again.

To mount your telephone to the wall, drill two holes at 119 mm distance apart. Insert 6 mm screws in the holes. Make sure their heads protrude 2.5 to 3 mm from the wall and mount the telephone onto the screws.

Key Assignments

Some of the keys have dual functionality (depending on whether you long or short press the key). The “MenuCards” described below are windows that are displayed to enable you to set features and functions. For more details, refer to the section entitled Display and MenuCards starting on page 26.

Comfort Pro P 100/300/500 System Telephones Key Assignments

Trunk key (Call key 1)

Programmable keys

Comfort Pro P 100

ESC OK

ABC

GHI

–

PQRS

ESC key Arrow key OK key

ABC

JKL

TUV

DEF

MNO

WXYZ

Plus/minus key C-key MenuCard key ABC key Redial key

Key assignment on the Comfort Pro P 100

Dial keypad

Enquiry key Headset key Disconnect key Muting Key Hands-free/open-listening key Info key

Key Assignments Comfort Pro P 100/300/500 System Telephones

Trunk key (Call key 1)

Programmable keys

Comfort Pro P 300

ESC OK

ABC

GHI

–

PQRS

ESC key Arrow key OK key

ABC

JKL

TUV

DEF

MNO

WXYZ

Plus/minus key C-key MenuCard key ABC key Redial key

Key assignment on the Comfort Pro P 300

Dial keypad

Enquiry key Headset key Disconnect key Muting key Hands-free/open-listening key Info key

Comfort Pro P 100/300/500 System Telephones Key Assignments

Programmable keys

Trunk key (Call key 1)

Comfort Pro P 500

ESC OK

ABC

GHI

–

PQRS

ESC key Arrow key OK key

ABC

JKL

TUV

DEF

MNO

WXYZ

Plus/minus key C-key MenuCard key ABC key Redial key

Key assignment on the Comfort Pro P 500

Dial keypad

Enquiry key Headset key Disconnect key Muting key Hands-free/open-listening key Info key

Key Assignments Comfort Pro P 100/300/500 System Telephones

Dial Keypad with ABC Assignment

2 This is for dialling call numbers or entering text. The key label does

not show all the available letters and special characters. For more information, refer to the section entitled Entering Text on page 32.

Trunk Key (Call Key 1)

g The trunk key of the telephone (also: call key 1) is occupied by your

internal call number (main number). The key is located to the left of the display, and is labelled with your internal call number (or optionally, with a text programmed by the system administrator). Refer to the respective illustration in the chapter Key Assignments starting on page 13 to determine the position of the key on your equipment. Your internal call number is assigned to an external call number where you can be reached when being called from an external number. It is possible to assign several external call numbers to the key. If you wish to make a call, lifting the handset seizes the key (and the trunk line); you can immediately dial an internal or external number (depending on the system setting). Long pressing the key displays a MenuCard which allows you to programme the key’s settings (see the section entitled MenuCard “Prog. call key” starting on page 129).

A system setting makes it possible to have your internal number assigned to other telephones as well. Calls will then be signalled to

other telephones simultaneously.

The LED of the key indicates the current status, see also the chapter Signalling on the Call Keys starting on page 49.

Comfort Pro P 100/300/500 System Telephones Key Assignments

For the System Administrator:

Setting the Trunk Keys of the

System Telephone s

■ The internal call number for a system telephone is configured in

the Configurator, PBX Configuration: Ports: Upn menu or for IP phones respectively in the Configurator, PBX Configuration: Devices: VoIP Phones menu. The assigned internal call number is automatically allocated to the trunk key (call key 1).

■ The assignment to external call numbers takes place in the Con-

figurator, PBX Configuration: Call Distribution menu.

Programmable Keys

g The additional keys to the left of the display are free programmable

keys. The system administrator can assign other internal call numbers to these keys for you as additional trunk keys (call keys). These keys have also been assigned to external call numbers at which you can be reached from an external number. In order to make a call with a trunk key, first press the key and then dial the call number.

The system administrator can also assign the programmable keys as call keys for team functions. Information on the use of team functions can be found in the chapter Team Functions starting on page 94.

The LEDs of the call keys indicate difeerent states, see also the chapter Signalling on the Call Keys starting on page 49.

You can programme features and destination call numbers yourself directly on the programmable keys of the device that have not been set by the system administrator. See the chapters on Programming

Functions (Features) starting on page 132 and Programming Call Numbers (Destinations) starting on page 130 for more information.

To use a configured programmable key, do the following:

Key Assignments Comfort Pro P 100/300/500 System Telephones

■ Short key press: The programmed destination call number is

dialled or the programmed function (feature) is carried out.

■ Long key press: The key can be programmed with a MenuCard.

For the System Administrator:

Configuring the Keys of a System

Tel ep ho ne

Redial Key

■ The keys of the system telephones can be programmed in the

Configurator, PBX Configuration: Devices: System phones menu.

■ In the Configurator, PBX Configuration: Groups menu you can

set up teams and programme team functions for the system telephones of the team members. In the “Team Function” chapter in the “Mounting and Commissioning” guide you will find examples and explanations of various possible team configurations.

W Opens a list of the last-dialled numbers.

ABC Key

A ■ Short key press: Opens the MenuCard for the telephone book.

Note: You need the appropriate authorisation to operate this key on your system telephone. Consult your system administrator if your authorisation has to be changed.

When entering texts (please refer to page 32 also) one can switch between the alphanumeric and numeric modes.

■ Long key press: Opens the list of the available display lan-

guages.

Comfort Pro P 100/300/500 System Telephones Key Assignments

MenuCard Key

M Shows MenuCards in the display.

■ Short key press: A selection of features that can be used in the

current device status (e. g. during a call) is shown.

■ Long key press: The MenuCard for the Main menu with all

available settings is shown.

Note: You need the appropriate authorisation to operate this key on your system tele-

phone. Consult your system administrator if your authorisation has to be changed.

C-Key

C (Clear key) to delete input, entries and lists.

■ Short key press: Input (for example the last digit of an entered

call number) or list entries in the menu (for example, an entry in the call list) will be deleted.

■ Long key press: A complete entry or an entire list (for example,

the call list) will be deleted.

Info Key

i Indicates incoming calls (LED flashes quickly, the bell is shown in

the display), receiving incoming messages and current telephone settings.

Key Assignments Comfort Pro P 100/300/500 System Telephones

■ Short key press: Displays a MenuCard with received messages

(the LED on the key flashes slowly).

■ Long key press: Displays a MenuCard with a list of active fea-

tures, which restrict the reachability of the telephone (e. g., call protection is on). The illuminated LED of the key indicates that the reachability of the telephone is restricted.

Hands-Free/Open-Listening Key

L To make calls using the microphone and/or loudspeaker. The illumi-

nated LED of the key indicates that hands-free telephoning is activated. The LED flashes when open-listening is activated.

Situation: By pressing the key:

You receive a call. You accept the call without picking up the handset

(hands-free mode, the LED is illuminated).

You have dialled a call number (block dialling/auto-

The call number is dialled.

matic dialling).

You have selected a call number from the telephone

The call number is dialled.

book.

You are making a call via the handset and want to let a second person listen in on the call.

You are making a call via the handset and wish to switch to hands-free mode.

The loudspeaker is switched on (open-listening mode, the LED flashes).

Keep the key depressed and replace the handset. Then release the hands-free/open-listening key. You

can continue the call in hands-free mode.

Comfort Pro P 100/300/500 System Telephones Key Assignments

Muting Key

S To deactivate the microphone during a call. The illuminated LED of

the key indicates that the microphone is turned off. The LED of the key is illuminated when the microphone is deactivated. The ringer of your telephone can be switched off for incoming calls over the muting key.

Disconnect Key

T Pressing this key ends the current call.

Headset Key

K If a headset is connected and switched on (to switch on a headset,

see page 118), calls can be accepted and calls can be ended by pressing this key. The LED of the key is illuminated when a call is made via the headset.

It is also possible to enable a second person to listen in on a call over a connected headset while you are telephoning over the handset. To enable, press the headset key during the call. Listeningin over the headset is now activated, the LED on the headset key flashes.

Key Assignments Comfort Pro P 100/300/500 System Telephones

Enquiry Key

R To initiate and end an enquiry call. After you have ended an enquiry

call, switch back to the call being held with this key.

Plus/Minus Key

= This key offers various functions which depend on the device status:

■ It adjusts the volume during open-listening/hands-free mode.

■ It adjusts the volume when making a call via the handset.

■ It adjusts the volume of the headphones of a headset (the

volume of the microphone can be adjusted over the

settings

■ It adjusts the volume of the ringer tone during a call.

■ It sets the contrast of the display when the telephone is in the

idle state.

■ It switches features on/off quickly.

■ It changes the volume of the ringer tone and the melody in the

Phone settings

■ It moves the cursor when entering call numbers or text.

If you have already used the plus/minus key to open a menu to set the display contrast or the volume, your current setting will automatically be applied after three seconds,

MenuCard, see page 118).

MenuCard.

Phone

without your using the OK key

O to confirm.

Comfort Pro P 100/300/500 System Telephones Key Assignments

ESC Key

e (Escape key) navigates the menu.

■ Short key press: Exits an open input window without changing

its contents and/or returns you to the menu branches.

■ Long key press: Exits the menu.

Arrow Key

P This key is used to scroll through the MenuCards and lists.

OK Key

O This key is used to confirm the selected menu items, functions or

settings.

The Locking of Your Telephone Interface by the System Administrator

The system administrator can lock your telephone’s interface via a setting for your user group. With the exception of the number keys and the call key 1, all keys of your telephone will then have no functionality.

■ You can then make calls with your telephone but no system functionality can be configured.

■ Additionally you can turn on and turn off the telephone lock of your telephone (see also MenuCard “Pro-

tection” starting on page 119).

Key Assignments Comfort Pro P 100/300/500 System Telephones

■ If the system administrator has authorised you to do so, you can also set the time group of the communi-

cations system (see also MenuCard “Central Settings” starting on page 127). If your user group authori- sation changes according to the time group, then it is possible that the interface lock of your telephone will be cancelled.

Please consult your system administrator if you have any questions about your authorisations.

For the System Administrator: Locking the Keys on the System Telephone

Administer authorisation of which keys are functional on the system telephone and which keys are locked over the Configurator, User Manager: User groups menu.

Labelling the Keys

Label Strip

The five keys above the display on the Comfort Pro P 100 and on the Comfort Pro P 300 can be assigned with destinations or functions (features) or programmed as call keys . The programming/assignment does not appear in the display. The label strips provided are for labelling these keys. A label strip is also used for labelling keys on a keypad extension Comfort Pro P 300 TM.

Proceed as follows to label the insert:

■ Press down slightly on the bottom part of the cover and slide it up to remove it. Remove the label strip.

■ Replace the printed strips.

■ Insert the cover in the slot and slide it down until it snaps into place.

Printing Label Strips

Using the Configurator of the Web console, you can print the labels for a selected system telephone with the current key assignment (PBX Configuration: Devices: System phones menu).

Key Labelling on the Display

The keys to the left of the display of the system telephones are also freely programmable (one key on the Comfort Pro P 100, three keys on the Comfort Pro P 300, nine keys on the Comfort Pro P 500). These keys are labelled with a default text that you can change during or after programming. One of these keys is pre-programmed as a trunk key (see also Trunk Key (Call Key 1) starting on page 17), the text on this key can also be changed. The key labelling also appears in the display on the keypad extension Comfort Pro P 500 TM.

Comfort Pro P 100/300/500 System Telephones Display and MenuCards

Labelling a Key

g Press the key (long key press), then … P Select

Modify text

O Press the OK key. Z In the following MenuCard under

chapter Entering Text starting on page 32).

Text:

enter the text (see also the

OO Press the OK key twice.

The keys can also be labelled in the Configurator of the Web console (in the PBX Configuration: Devices: System phones menu). If the key labelling is changed in the above mentioned manner or on the keypad

extension, the new text will also be displayed in the Configurator. Conversely, the modified texts will overwrite the display texts on the telephone or keypad extension.

Information regarding the aforementioned keypad extensions can be found in the chapter Keypad Exten- sions starting on page 34.

Display and MenuCards

Changing the Language

Use the following procedure to set the display language:

A Press the ABC key (long key press). P Using the arrow key scroll to the desired setting. O Confirm the setting with the OK key.

In the Main menu you can use the

Phone settings

MenuCard to change the language (see page 118).

Display and MenuCards Comfort Pro P 100/300/500 System Telephones

Info Line(s)

The Comfort Pro P 300’s display in idle state:

Peters 11:45

ESC OK

a: Info line displaying the user’s name and the time b: The user’s internal call number

For the System Administrator:

Configuring the Display of the User

Name and the Date

The first (and on the Comfort Pro P 500 also the second) line of the display shows additional current information. When the telephone is idle, you can see the user’s name as assigned to the device in the Configurator of the Web console by the system administrator and the time (the Comfort Pro P 500 also displays the day of the week and the date). For the system telephones Comfort Pro P 100/ Comfort Pro P 300, the system administrator can adjust the setting so that the date is shown instead of the user name.

Assign the user name in the Configurator, User Manager: User menu. Configure the display of the date in the info line of the Comfort Pro P 100/Comfort Pro P 300 system telephones in the Configurator, PBX Configuration: System: Settings menu.

The Comfort Pro P 500’s display in call state:

Incom..int..call

Mon.01.Jan.06

Operator

ESC OK

11:45

a: Info lines

During a call, the current charge counter (if configured) and annotation texts are displayed. During an enquiry call you will see the number of the enquiry call you dialled. On the Comfort Pro P 500 the second info line is used to display connection information also, you can, for example, view the capacity status of a call queue.

Comfort Pro P 100/300/500 System Telephones Display and MenuCards

Key Lines

The display next to the keys is assigned to them on a line-by-line basis. Depending on the type of key, the following display texts are shown. On the Comfort Pro P 100the display always shows the active line.

Note: The call and seizure states are identified by additional symbols on the call keys. For details, refer to the section entitled Tel ep ho ni ng starting on page 40.

Key lines on the Comfort Pro P 300: 1 Call key in idle state: internal call number or a user-assigned text.

Peters 11:45

& 30

Secretary

ESC OK

1 2 3

2 Call key during dial and connection state: dialled call number.

3 Destination key with names programmed: programmed name.

Key lines on the Comfort Pro P 300: 4 Call key during call state: call number (if transmitted) or the name

Peters 11:45

Follow Me

Sekretary

4 5 6

of the caller (if listed in the telephone book).

5 Feature key programmed: name of feature with status display.

6 Destination key with name programmed. If no name has been pro-

ESC OK

grammed, the display shows the programmed call number instead of the name.

Display and MenuCards Comfort Pro P 100/300/500 System Telephones

MenuCard Display

Menu Card display on the Comfort Pro P 500:

Sekretary

Mon.01.Jan.06

30 Telephonschloss Peters

ESC OK

Main menu

1 Calls

2 Call forwarding 3 Messages 4 Phone settings 5 Protection 6 Connections 7 Phone book 0 Central settings

11:45

All the features of your telephone and the system are controlled via display windows like the ones on your PC. These display windows look like index cards and are called MenuCards. On the Comfort Pro P 100the display shows the active line of the MenuCard.

MenuCards are displayed using different keys. Please refer to the explanations in the section entitled Key Assignments on page 13.

The top line of a MenuCard contains the name of the menu or that of the selected feature. The lines below it contain all the selectable features or lists of names and call numbers.

A MenuCard covers some of the key lines, but it is still possible to execute all the functions (features) assigned to the keys (e. g. accepting a call on a call key).

Invoking MenuCards and Selecting Items from the List

Use the keys described in the section entitled Key Assignments starting on page 13 to invoke a MenuCard (see the table entitled Invoking MenuCards via the Keypad on page 29). Note when a short or a long press of a key is required. Selecting list entries is described in the table entitled Selecting Items from MenuCard Lists on page 30.

Invoking MenuCards via the Keypad

Key Short Long MenuCard Page

MenuCard key

x Depends on the device’s status --

x Main menu 108

Comfort Pro P 100/300/500 System Telephones Display and MenuCards

Invoking MenuCards via the Keypad

Key Short Long MenuCard Page

Info key

x Info / current messages 128

ABC key

x Telephone book 124

Redial key

x x Redialling list 53

Programmable key

Selecting Items from MenuCard Lists

Arrow key

The arrow key is used to select items in and/or scroll through the MenuCard lists. If the list is longer than the display window, you will see an arrow at the bottom of the window indicating there are additional items.

x Active features 128

x Language setting (display) 26

xProgramme the key

(destination key or feature key)

130

Number keys

OK key

Escape key, short press

Escape key, long press

In the Main menu, you can also make your selection by entering the number to the left of the feature.

Pressing this key confirms your selection or setting. Depending on the feature, it is now executed and you can exit the MenuCard, or additional setting windows are displayed.

This cancels your selection/entry without making any changes and takes you back to the next highest branch of the menu tree.

This closes the MenuCard without making any changes.

Display and MenuCards Comfort Pro P 100/300/500 System Telephones

Setting Windows and their Characteristics, Toggling

Comfort Pro P 300’s display: Two dots following a MenuCard item mean: After pressing the OK

Peters 11:45

1 - Immediately..

2 - After delay.. 3 + busy ) 32

Call div.

key O a sub-menu is opened in which you can select options

or make entries. The settings in the sub-menu are stored after pressing the OK key

A “+” sign to the left of the name of a feature indicates that it is acti-

ESC OK

vated and a “-” sign that it is deactivated.

The plus/minus key

= lets you toggle between the on/off

states, while the OK key moves you to the next item in the setting window.

Entering/Deleting Digits

Comfort Pro P 300’s display: In an input line (e. g. for a call number) you can make entries/

Peters 11:45

Dest.: 6284722

On Off

Baby call

changes straight away. The cursor indicates the position at which the input or deletion is made.

If numerical inputs are longer than the display field, the digits dis-

ESC OK

appear off the display to the left.

Using the plus/minus key

= you can move the cursor

and display the digits that were previously not visible. The digits on the right will then disappear from the display field. Inputs are always made to the immediate left of the cursor position. A short press of the C-key

C deletes individual digits, whereas a long press

deletes the complete entry.

Comfort Pro P 100/300/500 System Telephones Display and MenuCards

Deleting Lists

In displayed lists (e. g. the call list) you delete individual items from the list with a short press of the

C. Long pressing the C-key C deletes the entire list, but only after the query

C-key

sure?

Entering Text

In input lines for text, the numerical keypad automatically switches to the entry of letters. You can enter the following characters by repeatedly pressing the number keys:

. Press O to delete the list.

Key Characters

1 2 3 4

1?!,.:;“’

ABC2ДЕАБВГЖЗ

DEF3ÈÉÊË(Euro sign)

GHI4ÌÍÎÏ

Are you

5 6 7 8 9 0 * #

JKL5

MNO6СЦТУФХШ

PQRS7ß

TUV8ÜÙÚÛ

WXYZ9

0¬(space)@$&

*-+=~<>^%

#(){}[]/\

Display and MenuCards Comfort Pro P 100/300/500 System Telephones

■ Inputs are always made to the immediate left of the cursor position.

■ The input position moves automatically if you pause briefly between your inputs or if you enter a new char-

acter.

■ When entering text, the first letter will automatically be upper case, the remaining letters automatically

lower case. After you enter a space, the next letter will be upper case once again.

■ While entering text, you may switch back and forth between upper and lower case by pressing a number

key for a longer time. The upper-/lower-case remains activated until the next time you press a number key longer.

■ Press the ABC key A briefly to switch between the alphanumeric and numeric modes.

■ If the text passages are more than one line long, line breaks are made automatically at the end of each

line. You can move the cursor by using the plus/minus key

■ A short press of the C key C deletes individual digits/characters (in front of the cursor), whereas long

pressing the key deletes the complete entry.

Automatic Exit

MenuCards close automatically under the following conditions:

■ In the idle or connection state, if you receive a call and accept it by lifting the handset or pressing a key.

■ In the connection state, if you make inputs that require a new connection-dependent MenuCard (e. g. you

pressed the R-key R to make an enquiry call; see the section entitled Telephoning starting on

page 40).

■ If you press a key that invokes a MenuCard other than the one displayed.

All inputs that have been saved in the MenuCards remain intact when you exit the menu.

Comfort Pro P 100/300/500 System Telephones Keypad Extensions

Keypad Extensions

With a keypad extension, you can extend your system telephone Comfort Pro P 300/P 300 IP and Comfort Pro P 500/P 500 IP with additional free programmable keys. The Main menu functions and destination call numbers can be stored on these keys. In addition, the system administrator can programme call keys (trunk keys, team keys, busy keys or direct-call keys) over the configuration software of the communications system.

Up to three keypad extensions can be connected to each system telephone.

The following equipment combinations are possible:

System telephone connectable keypad extension … … with the features

– Comfort Pro P 300

– Comfort Pro P 300 IP

– Comfort Pro P 500

– Comfort Pro P 500 IP

Comfort Pro P 300 TM – 36 keys with LED indicator

– Labelling on label strips

Comfort Pro P 500 TM – 20 keys with LED indicator

– 3 keys with LED indicator to shift levels; enables programming of 60 storage locations on each keypad extension

– Labelling of the keys over the display; each key is assigned to a display line

Keypad Extensions Comfort Pro P 100/300/500 System Telephones

Level keys

Fig. left: Keypad extension Comfort Pro P 300 TM;

Fig. right: Keypad extension Comfort Pro P 500 TM

For the System Administrator: In the “Mounting and Commissioning” guide you will find the corre-

sponding assembly instructions in the chapter “Connecting the Keypad Extension”.

Operating the Keypad Extension Keys

The keys of the keypad extension are used in the same way as programmed keys, as described in this user guide (see the following sections: Programming Call Numbers (Destinations) starting on page 130, Programming Functions (Features) starting on page 132, Programming the Call Keys starting on page 98).

Comfort Pro P 100/300/500 System Telephones Using a Headset

Choosing a Key Level

Keys can be programmed on three levels with a keypad extension Comfort Pro P 500 TM. There are a total of 60 storage locations available on 20 keys.

To toggle between the levels, use the level keys ; on the lower left. The illuminated LEDs next to the

key indicates that the level is activated. In the display of the keypad extension, you will also see the text with which this storage location is labelled.

A keypad extension Comfort Pro P 300 TM offers only one level.

Labelling a Key on the Keypad Extension

Paper strips are used for labelling the key on the Comfort Pro P 300 TM keypad extension. The keys are either labelled with the default text on the Comfort Pro P 500 TM (e. g. when programming a feature key) or by entering an individual text when programming the key (see also the chapter Labelling the Keys starting on page 25).

Using a Headset

You can telephone hands-free if you use a headset. A headset connected to a system telephone can be switched on and off at the telephone (see also page 118 in the the chapter entitled MenuCard “Phone Set- tings”). If the headset is switched on, you can accept or end a call by pressing the headset key system telephone, which switches off the microphone and handset on the telephone. If the headset is switched off, the headset key operating function on the system telephone is not operational.

Note: If a cordless DHSG headset is used, the headset key K on the system tele-

phone is operated with the Talk key on the headset.

K on the

Read the instructions for the headset in the user guide.

Using a Headset Comfort Pro P 100/300/500 System Telephones

The headset can be used in combination with the handset and the other keys of your system telephone (e. g. hands-free/open-listening key

L). The following table gives an overview of the different

operating situations. The headset must be switched on for these operations (see page 118).

Situation: Operation: Result:

You receive a call.

You want to make a call.

You have entered a call number (block dialling/automatic dialling).

KPress the headset key. You telephone with the headset

gPress the call key. KPress the headset key and

Zenter the call number.

(LED of the key K is illumi-

nated).

The call number is dialled (LED of

the key K is illuminated).

gPress the call key and Zenter the call number

and when necessary

Lpress the hands-free/open-

listening key.

Hands-free/open-listening is

switched on (LED of the key L

flashes).

KPress the headset key. The call number is dialled (LED of

the key

K is illuminated).

gPress the call key

You are telephoning over the handset and want to switch to the headset.

and when necessary

Lpress the hands-free/open-

listening key.

KPress the headset key, keep

it pressed and

handset.

hreplace the

Hands-free/open-listening is

switched on (LED of the key L

flashes).

You continue the call over the headset (LED of the key illuminated).

K is

Comfort Pro P 100/300/500 System Telephones Using a Headset

Situation: Operation: Result:

You are telephoning in hands-free/ open-listening mode (the handset is on-hook, LED of the key is illuminated); you want to switch to the headset.

You are telephoning over the handset and want to let a second person listen in on the call over the headset.

You are telephoning over the headset and want to let a second person listen in on the call.

KPress the headset key. Hands-free/open-listening is

ended (LED of the key off); you continue the call over the headset (LED of the key illuminated).

L is

K is

KPress the headset key. Listening-in over the headset is

now activated (LED of the key

K flashes).

End listening-in:

KPress the headset key (LED

of the key

K is off).

HPick up the handset. The second person listens in on

the call over the handset (LED of the key

K is illuminated).

LPress the hands-free/open-

listening key.

End listening-in:

hReplace the handset (LED of

the key

Open-listening is switched on, persons present can listen in on the call (LED of the key flashes).

End open-listening:

K is illuminated).

LPress the hands-free/open-

listening key (LED of the key

L is off).

Using a Headset Comfort Pro P 100/300/500 System Telephones

Situation: Operation: Result:

You are telephoning over the handset, open-listening is switched on (LED of the key flashes); you want to let another person listen in on the call over the

KPress the headset key. Listening-in over the headset is

now activated (LED of the key

K flashes).

End listening-in:

KPress the headset key (LED

headset.

of the key

End open-listening:

K is off).

LPress the hands-free/open-

listening key (LED of the key

L is off).

You are telephoning over the headset and want to end the call.

For the System Administrator: You will find more information on connecting a headset and suitable

KPress the headset key. The connection is ended (LED of

the key

K is off).

devices in the “Mounting and Commissioning” guide in the chapter “Extensions and Accessories for System Telephones”.

Note: Connected headsets must conform with the standard DIN EN 60 950-1, Point

6.2 (“Safety of information technology equipment including electrical business equipment”). Please contact your T-Com customer consultant (in a T-Punkt) if you require further information about the connectable headsets, adapters and adapter cables.

Telephoning In a hurry?: A Brief Explanation of Important Functions

Telephoning

In a hurry?: A Brief Explanation of Important Functions

Please read this chapter in order to familiarise yourself with important telephone functions. It will only take you a few minutes.

Talking on the Phone: Via the Call Key or the Handset

Comfort Pro P 300’s display:

Peters 11:45

ESC OK

a: Call key b: Internal call number

Your telephone has at least one call key via which you can call or may be called. On the display, this key is labelled with the internal call number under which internal callers can reach you. The internal call number is allocated to an external call number under which you may be reached by external callers. Alternatively, the call key may have a text label. The system administrator may have set this up when the system was configured.

When you receive a call or call someone yourself, you have the following options for beginning to talk:

H You pick up the handset.

or:

g You press the call key.

You conduct the following telephone call in the hands-free mode. The loudspeaker is turned on, you speak via the microphone in the

handset while the handset remains placed in the telephone cradle.

In a hurry?: A Brief Explanation of Important Functions Telephoning

If you have connected a headset to your telephone and activated it via the

Phone settings

call key will turn on headset operation. The subsequent telephone call is conducted via the headset.

MenuCard (see page 117), pressing the

In the following explanations of this chapter, the

that you also have the option of pressing the call key g

instead of picking up the handset.

Tel ep ho ni ng

Do I Need a Code?

Depending on the system’s configuration, you may have to enter a code (manual line seizure) or not (auto-

You may have had more than one call key set up for you. The display shows each key labelled with the respective internal call number or with text. Usually you can use the telephone via each of these keys as described above. If these keys have been set up for you because you are a member of a team, you should read the chapter Managing Calls in a Team starting on page 94. It contains information on how to use the team functions set up for you on your telephone.

H symbol means

matic line seizure) before entering an external call number. The system administrator will inform you what this code is (the default setting upon delivery is the code digit ferently for automatic or manual line seizure.

You can tell whether or not your telephone has immediately seized an external line by the dial tone after the handset is picked up. If you hear the external dial tone, your telephone is configured for automatic line seizure. If you hear the internal dial tone, your telephone is configured for manual line seizure. You will find an overview of the audio signals in the appendix of this user guide.

0). Internal call numbers are also entered dif-

Telephoning In a hurry?: A Brief Explanation of Important Functions

Calling with Manual Line Seizure (External with Dialling Code)

Calling external parties:

H Z Enter external line seizure code digit (e. g. 0) and dial external

call number.

Calling internal parties:

H Z Dial internal call number.

Calling with Automatic Line Seizure (External without Dialling Code)

Calling external parties:

H Z Dial external call number.

Calling internal parties:

H** Press the star key twice. Z Dial internal call number.

For the System Administrator:

System Settings for Dialling

External Call Numbers

Note: Failure to obtain an external connection may be due to the system configuration. You either do not have the authorisation to dial external numbers or the desired external number is blocked.

■ External line seizure (automatic or manual) and authorisation for

dialling external numbers (ranked according to local, national or international calls) can be defined in the Configurator, menu

User Manager: User groups (Settings: External and Immediate External line seizure).

■ Blocked call numbers are managed in the Configurator, menu

PBX Configuration: Lists: Black lists.

In a hurry?: A Brief Explanation of Important Functions Telephoning

Redialling

The call numbers you have most recently dialled are stored in the redial list. To redial one of these call numbers, you have the following options:

Redialling the last call number:

W Press redial key. H Pick up handset.

Redial a particular call number in the redial list:

W Press redial key. P Use arrow key to select number. H Pick up handset.

Receiving Calls

When you receive a call, the LED next to the call key flashes. The symbol appears in the display. The number of the person calling is shown (if the number is transmitted). If the telephone book of the Comfort Pro S / T-Comfort 930 DSL has an entry for this call number, the name of the caller will be shown instead of their number.

Accepting a call:

HG Pick up handset, conduct call.

If you are already telephoning and receive another call:

G g Press the call key.

The first caller will be placed on hold. You may now speak with the

T Press the disconnect key.

second caller.

To terminate the second call:

Telephoning In a hurry?: A Brief Explanation of Important Functions

g Press the call key where the first call is being held. G Now you may speak with the first caller again.

Who Called?

The calls you receive are saved in the call list. No matter how your system is configured, external calls, internal calls, calls on busy, door calls or all calls are saved on this list. This list also shows you whether you have missed calls while you were away. You can query the call list and call the caller back.

Calls in your Absence

The LED of the info key

i is flashing. To return a call:

i Press the info key. P Use the arrow key to select the

Missed calls

O Press the OK key. P Select the entry in the call list with the arrow key. H Pick up handset.

Calling a Caller Back

To call a caller on the call list:

M Press MenuCard key (long press). O Press the OK key ( O Press the OK key (

Calls

1 Call lists

is selected).

menu entry.

O Press the OK key (

P O Use the arrow key to select

P Select the entry using the arrow key.

or:

OK key.

1 Missed calls

2 Accepted calls

is selected).

and press the

In a hurry?: A Brief Explanation of Important Functions Telephoning

H Pick up handset.

For the System Administrator:

System Settings for the Call List

Querying/Toggling, Transferring

Querying and Toggling

During one call you may make another call: e. g. to obtain information:

The Configurator, User Manager: User groups menu is where you define which calls are stored in the call list (settings: manage extern call list, manage busy call list and manage door call list). You can have calls where the call number was not transferred (e. g. because the caller suppressed the number) not included in the call list in the menu PBX Configuration: System: Settings (Call list: no entry at

missing phone number setting)

To initiate a query:

GR Press the R-key. Z Dial internal or external call number.

The first caller is placed on hold and you now may speak with the second caller.

You may switch back and forth between calls, speaking alternatively with both callers. To alternate between callers (to toggle):

R G Press the R-key (repeat to toggle).

To end query:

T Press the disconnect key. RG Press the R-key.

Now you may speak with the first caller again.

Telephoning In a hurry?: A Brief Explanation of Important Functions

Transferring a Call to an Internal Subscriber

You may transfer a call to another internal subscriber with or without advance notice. To do this, you begin by initiating a query connection:

GR Press the R-key. The subscriber you were talking to before is put on

hold.

Z Dial the internal call number.

If the internal subscriber answers,

G h Inform them that you are transferring a call and replace the handset

in the telephone cradle.

If the internal subscriber does not answer,

h replace the handset in the telephone cradle.

The internal subscriber will be called. If he/she answers, he/she will be able to speak with the caller on hold. If he/she does not answer, you will automatically be called back after a certain length of time.

If the line of the internal subscriber is busy, you may end the query as described on page 45.

Transferring a Call to an External Subscriber (transfer call)

You may also transfer calls to an external subscriber. The system administrator must provide you with the corresponding authorisation to do this, otherwise you will not be able to transfer calls in this way.

GR Press the R-key. The subscriber you were talking to before is put on

hold.

Z Dial the external call number. M Press the MenuCard key (short press). P Using the arrow key, select the

Transfer

menu entry.

O Press the OK key.

In a hurry?: A Brief Explanation of Important Functions Telephoning

Note: When you call an external party and then transfer this person to another external

party, you will bear the costs for the call between the two external callers. You have no way of influencing how long the transferred call will last. The connection is established via the Comfort Pro S / T-Comfort 930 DSL and occupies two call channels (ISDN user channels).

For the System Administrator:

System Settings for Transferring

Calls

Audio: Muting, Open-Listening, Adjusting Telephone Volume

Muting

While using the phone, you may switch off the microphone if you wish. The person you are speaking with will not be able to hear you:

■ You can define the length of time after which a user trying to

transfer a call is called back in the Configurator, menu PBX Configuration: System: Timer (Setting: Timeout on diversion to operator).

■ External call transfer authorisation is set in the Configurator,

menu User Manager: User groups (Setting: External to external).

S Press the muting key.

Enabling Others to Listen In

L To allow others present to hear the telephone conversation, press

Press it once again to switch the microphone back on.

the hands-free/open-listening key.

By switching on the loudspeaker, you may continue your call in hands-free mode.

Telephoning In a hurry?: A Brief Explanation of Important Functions

Lh Keeping the hands-free/open-listening key depressed, replace the

handset in the telephone cradle. Then release the hands-free/openlistening key.

Adjusting Volume

G= To adjust volume during a call, use the plus/minus key:

■ for handset volume

■ or – if you’re using a headset – for headset volume

■ or – if you have the loudspeaker switched on – for loudspeaker

volume.

This setting applies to the current call. To adjust volume permanently, please refer to the chapter MenuCard “Phone Settings” starting on page 117.

General Functions Telephoning

General Functions

Assignment of Internal and External Call Numbers

Your telephone’s internal number is assigned when the system administrator configures the Comfort Pro S / T-Comfort 930 DSL communications system. The call number is linked to the call key phone, which means you receive calls on this key. You can have several internal call numbers on different call keys on your system telephone. The external call number(s) at which you can be reached is (are) assigned to the call key(s) (with the internal number).

External telephone numbers

4701 1678

4701 1234

4701 1345

4701 1456

Example of the assignment of internal and external call numbers

Call distribution scheme

Communications system

Internal telephone numbers on the call keys

Telephone 1

Telephone 2

Telephone 3

g of your tele-

The above example shows that the system’s external call numbers are first stored in the Comfort Pro S / T-Comfort 930 DSL. The telephones can be reached selectively by means of call distribution of the numbers to the internal numbers (call keys). As you see, telephone 1 and telephone 2 both ring when a call is made to the number 4701 1234. At the same time, telephone 1 can also be reached on the number 4701 1678.

Signalling on the Call Keys

“Call key” is the general term for all keys of your telephone which you use to make calls and are called. These are feature keys (please refer to page 17 and page 18 also) or call keys with team functions (team keys, busy keys or direct call keys, please refer to the chapter Managing Calls in a Team starting on page 94).

Telephoning General Functions

The LEDs and symbols on the call keys indicate the following states:

First call LED flashes rapidly

Bell is displayed

Further call LED flashes rapidly

Bell is displayed

Further call, call waiting queue is full

Short beep tone (only on the am Comfort Pro P 500 and on the T-Comfort 830 Systemtelefon)

Key seized LED on

Arrow is displayed

Call held LED flashes slowly

Arrow is displayed

Team member’s key is seized LED on

Handset and team key text are displayed

Calls in the Call Waiting Queue

The system administrator can configure and activate a call waiting queue especially for your telephone in the Comfort Pro S / T-Comfort 930 DSL system. While you are making a call, new calls can be queued. These callers first hear an announcement (if the system administrator has preset an announcement) and then the ring tone. The number of calls permitted in the call waiting queue is set by the system administrator during system configuration, 5 calls for example. When this number is reached, further callers hear the busy tone. The calls in the queue are put through in order of priority (baby calls, door calls, VIP calls, other internal and external calls), irrespective of the order in which they came in.

Calls that have been in the queue for too long are removed, and the callers then hear the busy tone. The period of time until an external call is released is set by the network operator. In Germany this is usually two minutes and in other European countries usually three minutes.

Your telephone can have a call waiting queue even if it belongs to a subscriber group, where it simultaneously affects call forwarding.

General Functions Telephoning

If several call numbers are configured for your telephone (e. g. on trunk or team keys), separate call waiting queues are used for each number.

On the Comfort Pro P500 incoming calls are signalled by means of a short tone; they are also indicated on the display. If there are calls in the queue, the level indicator appears at the beginning of the second line of the Comfort Pro P500 display. If several call numbers with call waiting queues are configured for your telephone, the total number of entries appears.

For the System Administrator: The “Call Queue” chapter in the “Mounting and Commissioning”

guide explains how to configure call waiting queues and set up a enquiry station using this function.

Block Dialling/Automatic Dialling

If you activate the menu item all call numbers (and correct or add digits to them, if necessary) without lifting the handset (see MenuCard “Phone Settings” starting on page 117). The number is displayed in the info line. Entries from the redial list, the call list and the telephone book that are to be dialled using number you have selected is not dialled until you lift the handset or press the hands-free/open-listening key

If block dialling is switched off, the telephone switches to open-listening mode as soon as you enter a call number and dial it.

Block Dialling and Headset Operation

It is useful to activate the “block dialling” feature when using a headset (if you have activated this via the MenuCard

Phone settings

pressed the headset key K.

Once block dialling has been activated and the headset switched on, the phone immediately switches over to

5 En-bloc dialling

in the MenuCard

Phone settings

, you can enter

O also appear in the info line first. The

, see page 118). The call number entered will only be dialled once you have

headset operation and the call number is dialled when you enter a number on the phone.

Telephoning General Functions

Dialling a different user or a different terminal

You can also use your system phone for dialout with a headset. To do so, save a destination call number on your system phone (via the MenuCard please refer to page 122 also). The saved call number will be dialled automatically when you press the headset key within 30 seconds. After 30 seconds, the dialout will be deactivated automatically.

This feature can be used on all devices for which the system administrator has configured a device ID. This means that you can also save a dialout for another user who, e. g. also has a system phone.

For the system administrator:

Device IDs are set up in the Configurator, PBX Configuration: Devices: Device ID menu. Authorisation for this feature is assigned in the User Manager: User groups menu with the Dialout for other phone setting.

Muting

Pressing the muting key the line can no longer hear you. Press the key again to switch the microphone back on.

S deactivates the microphone during a call, and the person at the other end of

Connections

, the menu entry

2ƒDial: 0ƒRemote dialling

Call-charge Display, Duration Display

If your network operator transmits call-charge information, and if you have dialled an external number yourself, you will see the current amount of the charge in the info line during or at the end of a call. The menu

6 Charge settings

item duration display (see also MenuCard “Phone Settings” starting on page 117).

Adjusting the Volume with the Plus/Minus Key

Use the plus/minus key

■ the volume of the loudspeaker in hands-free/open-listening mode,

in the

Phone settings

= to adjust

MenuCard lets you deactivate this or switch to the

General Functions Telephoning

■ the volume of the handset during a call via the handset,

■ the volume of the headphone during a call via a headset,

■ or the volume of the ringer tone when you receive a call.

When the telephone is in its idle state again, it reverts to the default menu setting. You can change the default setting using the

1 Volume

menu item in the

Phone settings

MenuCard (see also MenuCard “Phone

Settings” starting on page 117).

Redialling

Pressing the redial key

W displays a MenuCard containing the last numbers dialled (with the most recent

entry at the top). If a call number is also stored in your system’s telephone book, you will see the name as well.

Dialling a Call Number

P H Select the entry (phone number or name) and lift the handset. The

call number will now be dialled automatically.

Alternative: If you do not pick up the handset and then press the OK key, you can execute the following functions:

■

Dial

: Press the OK key or pick up the handset. The phone

number will be dialled.

■

Phone book

(

1ƒNew entry

: You can add the entry to a telephone book

) or to an existing entry (

2ƒAdd

). Please see:

Add Phone Numbers to Telephone Book from Lists or during a Call starting on page 85.

■

Info

: You can obtain information on the called subscriber (e. g. his or her phone number if his or her name is displayed in the redial list). You can see when you last dialled this number and how often you have tried to reach the subscriber.

Telephoning General Functions

Note: If your internal call number (e. g. “30”) is configured on more than one terminal,

Hands-free Mode, Open-listening Mode

In hands-free mode, the handset stays on the hook. You hear the caller over the loudspeaker and speak through the microphone of the handset (although it is on the hook). Open-listening involves both, hearing the caller via handset as well as over the loudspeaker, so that other people present can listen in.

Calling via the Handset

you can view and edit the redial list for the call number 30 on each of these terminals. If, for instance, you delete the redial list on one terminal, it will be deleted on all others as well.

To switch open-listening on/off, press the hands-free/open-listening key mode, long press the hands-free/open-listening key and replace the handset. Then release the hands-free/ open-listening key.

Initiating a Hands-Free Call

Instead of lifting the handset, press the hands-free key/open-listening hands-free/open-listening key again.

Blocked/Unblocked Call Numbers

Your telephone can be blocked from dialling all or selected external numbers. Emergency numbers can be entered in a special list, irrespective of your trunk line access rights, and so always be dialled. Consult your system administrator for details.

For the System Administrator: Blocked and unblocked call numbers are managed in the Configu-

L. To switch to hands-free

L. End the call by pressing the

rator, menu PBX Configuration: Lists.

General Functions Telephoning

DTMF Postdial/VF Signalling

In the connection state your telephone is automatically set to VF (voice frequency) signalling. You can use this, for example, to query an answering machine or a voice mailbox.

Keypad Dialling

A number of European network operators need the keypad protocol to set features . Depending on your system configuration your telephone could be set to keypad dialling during the connection state. If this is not the case, you must switch your telephone over to the keypad protocol – before dialling – and enter the code digits specified by the network operator. These are transmitted directly to the exchange and evaluated there. You usually get an announcement as an acknowledgement. Consult your system administrator if you have questions concerning this function.

Switching to Keypad Dialling

H*12 This switches your telephone over to the keypad protocol. You can

now enter the code digits for the appropriate keypad.

Note: In the call state, keypad dialling is automatically active. Once the called sub-

For the System Administrator: Authorisation for keypad dialling is set in the Configurator, menu

scriber answers the call, which could be an external answering machine for example, you can execute the required functions by pressing the number keys.

User Manager: User groups (Setting: Keypad dialling).

Telephoning General Functions

Least Cost Routing (LCR)

Whenever you make an external call, your system automatically uses LCR to set up a connection to a network operator that has been selected by the system administrator. If you do not wish to use this preferred connection and want to select a network operator yourself for each call (i.e. on a call-by-call basis), then before making the call, select the “Selection” in the Idle State.

This is only necessary if LCR has been configured for you in the Comfort Pro S / T-Comfort 930 DSL. Consult your system administrator about this.

Least Cost Routing (LCR) can be evaluated with call forwarding to external numbers, provided your system administrator has configured LCR and its application in the Comfort Pro S / T-Comfort 930 DSL. Ask your administrator which configuration applies to you.

Transmission of Call Numbers

LCR off

Note: Baby call and external call forwarding are not automatically switched via preferred connections. In this case, if the network operator you wish to use is not the default operator, you can key in the appropriate operator’s code digits before entering the call number.

entry from the menu described in the section entitled MenuCard

With ISDN there are different features which allow or prevent the transmission of (external) call numbers between subscribers.

“CLIP” Feature

“CLIP” is an abbreviation for “Calling Line Identification Presentation”. The caller’s call number (if transmitted) is displayed by means of the corresponding call key. If this number is also stored in your telephone book, the caller’s name is displayed.

“CLIP no screening” Feature

Using “CLIP no screening” outgoing connections instead of sending the real call number of the caller, send another call number. Thus, instead of being shown your number, the subscriber you have called is shown, for example, a service call number. The feature “CLIP no screening” must be enabled by the network provider and activated in the system configuration by the system administrator. When you receive an external call

General Functions Telephoning

where the caller indicates a different number than the one actually being transmitted, your display will show a “?” next to the call number. If the indicated call number is saved as a phonebook entry, as usual, the name will be shown along with a question mark.

“CNIP” Feature

“CNIP” is an abbreviation for “Calling Name Identification Presentation”. In addition to the call number, the name configured by the caller is also transmitted and displayed on the corresponding call key. This assumes that the network provider transmits this information with the connection. If the caller's number is listed in the Comfort Pro S / T-Comfort 930 DSL telephone book, this local entry is displayed in preference.

“CLIR” Feature

“CLIR” is an abbreviation for “Calling Line Identification Restriction”. Before dialling a call number, you can decide from case to case if you wish to prevent your call number from being displayed to the called subscriber. To do this, select this feature is not provided, your call number will always or never be displayed, depending on the system setting. Consult your system administrator for more information.

MenuCards Before and During a Call

Suppress number

from one of the MenuCards described in the next section. If

M When your telephone is in the idle or the connection state, a short

press of the MenuCard key provides you with state-dependent MenuCards displaying frequently used features you can activate.

Example

H MP O

Another telephone in your pick-up group rings and you want to answer the call. Lift the handset, press the MenuCard key, select

Pick-up

and confirm this with the OK key.

Alternatively, let us assume the line you call is busy and you want the person with this number to call you back. When you hear the busy signal, press the MenuCard key and confirm OK key.

Callback

with the

Telephoning General Functions

The state-dependent MenuCards are illustrated at the end of each of the following sections.

Note: As a rule, the features are only available to you if they can actually be executed.

MenuCard “Selection” in the Idle State

M Briefly press the MenuCard key (this also works if you have already

lifted the handset), then select the following from the MenuCard …

Unpark call

which you have previously parked, for instance to make enquiries or forward calls (see MenuCard “Conversation” starting on page 64).

Pick-up

group.

Pick-up select…

this, enter the call number of the other telephone. If the other telephone is already in the call state (e. g. an answering machine is in announcement mode), you pick up the call. The subscriber for whom you picked up the call must belong to a user group for which “Call removal” authorisation is activated, otherwise you will not be able to use the “Pick-up selective” function.

: Consecutively unparks one or more connections

: Accepts a call for another telephone in your pick-up

: Accepts a call for any other telephone. To do

Selectiond

Announcement…

an announcement to another system telephone, or on a group of system telephones.

Intercom

announcement to a single system terminal. The microphone of the end terminal called will be switched on and the person you are calling can immediately answer your announcement. The “Intercom” function cannot be used for announcements to a group of terminals.

: After entering the device ID, you can initiate an

: After entering the call number, you can initiate

Making External/Internal Calls Telephoning

Charges

call as well as the total charges.

Door opener

Notes

Suppress number

your call number will not be shown to the subscriber. This menu item is dependent on the system settings.

Transmit number

presented to the called subscriber. This menu item is dependent on the system settings.

LCRƒoff

VIP call

Main menu

: For each trunk key, you can view the charges for the last

: This activates the door opener.

: Note a call number and a name or dial a noted call number.

: For the following (external or internal) call,

: For the following call, your call number will be

: This switches off the LCR function.

: Your next internal call is made as a VIP call.

: This opens the Main menu; see the section entitled Main Menu starting on page 108. You can also open this menu by long pressing the MenuCard key.

Making External/Internal Calls

Manual or Automatic Line Seizure

If your telephone is set to manual line seizure, all call keys on your telephone first seize an internal line, and you can dial an internal number straight away. When making external calls, you must first press the line

seizure code digit (presetting: 0).

Note: This also applies to all enquiry calls and call forwarding to external destinations,

but not to call forwarding “MSN”.

Your system administrator configures this code digit for all subscribers on the Comfort Pro S / T-Comfort 930 DSL system and will tell you what value is currently valid.

Telephoning Making External/Internal Calls

If your telephone is set to automatic line seizure, all call keys on your telephone seize an external line, and you can dial external numbers straight away. In order to reach internal subscribers, press the star key twice

** before dialling the internal number.

If you hear an external dialling tone when you lift the handset, your telephone is set to automatic line seizure. If you hear an internal dialling tone when you lift the handset, your telephone is set to manual line seizure. You will find an overview of the audio signals in the appendix of this user guide.

For the System Administrator: The code digit is defined in the Configurator, menu PBX Configu-

ration: Trunks: Route (Setting for the External trunk route).

Making an External Call

With Automatic Line Seizure

H Lift the handset (your call key is seized).

and/or

g Press the particular call key (hands-free mode).

and/or

K Press the headset key (headset operation requires that the headset

is switched on, see page 118).

Z Dial the external call number.

With Manual Line Seizure

H Lift the handset (your call key is seized).

and/or

g Press the particular call key (hands-free mode).

and/or

Making External/Internal Calls Telephoning

K Press the headset key (headset operation requires that the headset

is switched on, see page 118).

Z Dial the line seizure code digit (presetting: 0) and then the

external call number.

Making an Internal Call

With Automatic Line Seizure

H Lift the handset (your call key is seized).

and/or

g Press the particular call key (hands-free mode).

and/or

K Press the headset key (headset operation requires that the headset is switched

on, see page 118).

** Press the star key twice. Z Dial the internal call number.

With Manual Line Seizure

H Lift the handset (your call key is seized).

and/or

g Press the particular call key (hands-free mode).

K Press the headset key (headset operation requires that the headset

Z Dial the internal call number.

and/or

is switched on, see page 118).

Telephoning Making External/Internal Calls

Using Destination Keys to Make Calls

g You can save call numbers to call numbers. To dial, simply press the

destination key.

H / g/ L / K Then you pick up the handset or press the desired call key, hands-

free/open-listening key or headset key. Your call key is seized.

Using Routes to Make Calls

HZ Enter the routing code and dial the call number.

For enquiry calls:

GRZ Enter the routing code and dial the call number.

The Comfort Pro S / T-Comfort 930 DSL sets up calls to the desired subscribers either automatically or via specific routes. Your system administrator configures these routes in the Comfort Pro S / T-Comfort 930 DSL and specifies how each route is seized. To manually seize a specific route for a call, you dial the routing code before dialling the (internal or external) call number. Making calls via specific routes enables you to contact subscribers in the branches of a large company network, for example. You can also use a manually-entered routing code to record your call-charge data for private and business external calls separately.

The default route “External line” is always present and cannot be deleted. Automatic line seizure uses the Comfort Pro S / T-Comfort 930 DSL line seizure code digit for the default route.

For information on the current routes and their codes, please contact your system administrator.

Making External/Internal Calls Telephoning

Busy Display for Bundles and Routes on the System Telephone

The system telephones can display whether all lines (trunks) of a bundle or a route are busy.

To do this, you must programme a feature key (function key) for the system telephone in the Configurator (in the PBX Configuration: Devices: System phones menu, function “Bundle state” or “Route state”). This function cannot be programmed on the system telephone itself. Contact your system administrator if necessary so that this feature key can be configured for you.

The name of the bundle or route and the number of busy channels appear in the display. This display is constantly refreshed.

If the “Route state” function is programmed and you press this programmed key briefly, the routing code will be dialled accordingly (e. g. “0”).

If all lines in the bundle or the route are busy, the LED on the programmed feature key is illuminated.

Ending Calls

To end a call

h replace the handset or T press the disconnect key. L In hands-free mode, by pressing the hands-free/open-listening key. K During headset operation, by pressing the headset key.

If the person you are speaking to ends the call while you are in hands-free mode, the busy tone for your telephone is switched off after a few seconds and you can be reached again. This also applies if you were connected to the other subscriber via your headset. The period of time after which the busy tone is switched off is configured by the system administrator. All other calls will be ended after 20 seconds if the handset is off the hook.

Telephoning Making External/Internal Calls

MenuCard “Conversation”

M Briefly press the MenuCard key, then select the following from the

Conversation

Phone Book

ephone book as a new entry ( an existing entry ( Telephone Book from Lists or during a Call starting on page 85.

Booking Number

call data of connections to external subscribers and save it in the Comfort Pro S / T-Comfort 930 DSL for further analysis. Booking numbers are useful, for example, for calculating costs per client (fees and times) in an office. Select the menu item. Under the booking number (8 digits maximum) and confirm your entry with the

Obutton. For further details please refer to the section

entitled Hints on Booking Numbers starting on page 66.

Park call

calls or put down the handset and engage in other activities. (This is

MenuCard …

: You can add the other party’s phone number to a tel-

1ƒNew entry

2ƒAdd

). Please see: Add Phone Numbers to

: You can use a booking number to record the

: Users can “park” one or more callers to make other

) or you can add it to

No.

enter

fundamentally different from the “Hold Connection” function; with this function the connection to the caller is terminated when the called subscriber puts down the handset). Parked calls are recorded in a list on the system terminal. Users can accept the calls from the list in whichever order they wish, enabling them to “unpark” specific calls as required. Until his call is “unparked”, the caller will hear music on hold, provided music on hold has been configured. If the user does not “unpark” the caller after a certain amount of time, he will receive an automatic recall if the handset has been replaced (the display shows information on the recall). This automatically “unparks” the caller. If, however, the user is still making another call and has not hung up, the caller will hear the busy tone and will be “unparked”.

Making External/Internal Calls Telephoning

Authorisation for parking connections and the period of time after which there is a recall is defined by the administrator during the configuration of the system.

Pick-up

group. Your first call is put on hold. (*: Not possible if there are already two active calls.)

Note: If a called subscriber is a member of a user group for which pick-up protection is active, then you cannot pick up calls to that subscriber’s number.

Pick-up select…

do this, enter the number of that telephone. If the other terminal is already in the call state (e. g. an answering machine is in announcement mode), you pick up the call. The subscriber for whom you picked up the call must belong to a user group for which “Call removal” authorisation is activated, otherwise “Pick-up selective” is not possible. (*: Not possible if there are already two active calls.)

*: Accepts a call for another telephone in your pick-up

*: You accept a call for any other telephone. To

Note: If a called subscriber is a member of a user group for which pick-up protection is active, then you cannot selectively pick up calls to that subscriber’s number.

Hold

: Holding is a team function. When you place a call on hold, this call may be picked up by another member of your team (see also the section Holding and Transferring Calls with a Feature Key starting on page 97).

Door opener

Notes

: You can note a call number during a call. Under enter the number and a Later, you can then call the number with

: This activates the door opener.

Text

, if required, and

Dial

Save

Dest.

the number.

Telephoning Making External/Internal Calls

Intercept

: The call numbers of “malicious callers” can be saved in your network operator’s exchange (if this service is enabled). The function is also possible if the caller has already hung up!

Hints on Booking Numbers

■ Entering a booking number during a call is possible only if the system administrator has activated this

function for your user group. Only then will the

■ For external connections established by you it is important how the route that you are using for the con-

Booking number

menu item be displayded.

nection has been configured by the system administrator. Among other things, the system administrator specifies whether a booking number is entered through the system terminal menu (and therefore during a call). He can, however, also specify that booking numbers must be entered with a code procedure. In that case the booking number must be entered before the call is initiated and the connection is made. It is entered after the routing code and before the actual destination number. In this case it is not possible to enter the booking number during the call.

■ You can also programme the function “Enter booking number” to a feature key (see also Programming

Functions (Features) starting on page 132). Via this feature key you can then enter the booking number

during the conversion. To programme, select the from the

Main menu

.You can define a booking number that will be saved to the feature key. If you do not

Connections: 2ƒDial: 9ƒBooking number

entry

define a booking number, then you can – after pressing the feature key – enter “any” booking number. Ask your system administrator how long a booking number can be (this depends on the system configuration) and which booking numbers already exist, if any.

■ Calls made with booking numbers can be analysed with the Comfort Pro S / T-Comfort 930 DSL’s

Comfort Pro A IVE web application.

MenuCard “Busy”

M Briefly press the MenuCard key, then select the following from the

Busy

MenuCard …

Callback

: You leave your call-back request with a busy internal

subscriber (not possible for hunt group numbers).

Making External/Internal Calls Telephoning

Pick-up select…

Note: If a called subscriber is a member of a user group for which pick-up protection is active, then you cannot selectively pick up calls to this subscriber’s number.

VIP call

busy subscribers, even if they have activated their call waiting protection, call protection or call forwarding (only possible on system

*: Your call is acoustically signalled to called internal

*: You accept a call for any other telephone. To

terminals). (*: Not possible if there are already two active calls.)

Telephoning Accepting Calls

Accepting Calls

By Lifting the Handset or Pressing a Key

Normal Call

H Lift the handset.

g Press the call key to which the call is being signalled (hands-free

mode).

Lifting the handset always accepts the caller who has been waiting the longest (note the bell symbol in the display).

VIP Call

Calls of this type from authorised subscribers are signalled to you even if you have activated your call waiting protection, call protection or call forwarding. You hear the ringing tone:

H Lift the handset.

g Press the appropriate call key (hands-free mode).

Call for a Virtual Number (Tele Secretary)

In the Comfort Pro S / T-Comfort 930 DSL, numbers can be configured to which no telephone and no subscriber are assigned (virtual numbers). The system administrator can forward a virtual number to another internal number, the number of your telephone for example.

Accepting Calls Telephoning

A forwarded call is signalled on the corresponding call key of your telephone. For informational purposes the virtual number to which the call was originally made is shown. The system administrator can also assign the virtual number a name. If this has been done, the name is shown on the display of your telephone.

H Lift the handset.

g Press the call key to which the call is being signalled (hands-free

mode).

External calls with unknown call number

When you receive an external call where the caller indicates a different number than the one actually being transmitted (CLIP no screening), your display will show a “?” next to the call number. If the indicated call number is saved as a phonebook entry, as usual, the name will be shown along with a question mark.

Automatic Call Connection

In certain operational modes (e. g. in hands-free operation or when making calls with a headset), it can be useful to be able to accept subsequent calls automatically. On your system telephone, you set the delay after which calls are automatically connected in the MenuCard.

Note: You cannot forward an internal call number to a virtual call number. The Comfort Pro S / T-Comfort 930 DSL cannot carry out such a double forwarding.

5 Auto call Answer.

sub-menu of the

Calls

Telephoning Accepting Calls

Calls During a Conversation

On the Same Call Key

G You are speaking on the telephone, hear the call waiting tone and

see the call on your display.

g Press the call key assigned to the line on which you are speaking.

This puts your first call on hold and connects you to the new caller.

T Press the disconnect key to end the current call. g Press the call key again. G You are now reconnected to the subscriber you put on hold.

On a Different Call Key

G You are speaking on the telephone, hear the call waiting tone and

see the call on your display.

g Press the flashing call key. This puts your first call on hold and con-

nects you to the new caller.

T Press the disconnect key to end the current call. g Then press the call key of the held subscriber. (The LED of the call

key flashes and the arrow symbol is displayed.)

G You are now reconnected to the first subscriber.

VIP Call

g You hear the call waiting tone. During a call, press the call key that

signals the call.

Accepting Calls Telephoning

MenuCard “Call Waiting”

M You hear the call waiting tone. Briefly press the MenuCard key, then

MenuCard “Call”

select the following from the

before is put on hold.

Reject

Deflect

another subscriber after entering this subscriber’s call number as the destination ( if your user group is authorised to forward calls to internal and/or external destinations.

: You accept the waiting call. The person you were talking to

: The caller hears a busy tone.

: You do not accept the waiting call, but deflect it to

Dest.

Call Waitung

). You can only use the “Deflect call” function

MenuCard …

M Briefly press the MenuCard key, then select the following from the

Call

MenuCard …

Reject call

Deflect call

to another subscriber after entering this subscriber’s call number as the destination ( if your user group is authorised to forward calls to internal and/ or external destinations.

Door opener

: You reject the call. The caller hears a busy signal.

: You do not accept the call yourself, but deflect it

Dest.

: This activates the door opener.

). You can only use the “Deflect call” function

Telephoning Accepting Calls

Voicebox Queries

There are various ways of listening to the messages in your voicebox:

■ via the integrated answering machine Comfort Pro A IAB (from a telephone whose number is not

assigned to your voicebox)

■ by calling the voicebox directly (from a telephone whose number is assigned to your voicebox)

■ by means of the additional menu

MenuCard “Applications” on page 126).

Note: For detailed information on the operation of the integrated answering machine

please refer to the user guide of the add-on component Comfort Pro A IAB.

9 Applications

in the Main menu (see the section entitled

Enquiry, Toggling, Transfer and Conference Telephoning

Enquiry, Toggling, Transfer and Conference

Enquiry/Toggling by means of the R-Key or Another Call Key

R During a call, press the R-key (display in the info line) and: Z Dial the internal or external call number (for manually-seized trunk

calls with the line seizure code digit, e. g.

or:

0, see page 59).

g Press another call key to place an enquiry call with a team member.

The original call is put on hold while you are consulting with the third person.

g To toggle (i.e. switch backwards and forwards between the two

calls), press the key of the held subscriber (the LED of this call key flashes and the arrow symbol is displayed).

h/T End enquiry/toggling by replacing the handset or pressing the dis-

connect key.

g/R Then press the key of the call on hold. G You are now reconnected to the caller who was on hold.

Transferring an Internal/External Call to an Internal Subscriber

You have dialled an internal enquiry call (see the section entitled Enquiry/Toggling by means of the R-Key or Another Call Key on page 73).

Gh When the subscriber answers, inform them of the call transfer and

hang up.

Telephoning Enquiry, Toggling, Transfer and Conference

h If the subscriber does not answer, hang up; the subscriber is called.

If the called internal subscriber answers, they are connected to the waiting call. If this call is not accepted within a certain period of time (by default 45 seconds), you are called back and, after lifting your handset or pressing the call key, are reconnected to the original subscriber and the display shows information on the recall.

The period of time after which a recall is made can be changed on the Comfort Pro S / T-Comfort 930 DSL by your system administrator. Ask your administrator what the current time is.

While a call is being transferred to another internal subscriber, the caller hears music on hold. The setting Music on hold upon transfer on calling in the Configurator of the Web console specifies whether callers continue to hear music on hold on recall, or whether they hear the ring tone again.

T/h If the line of the called internal subscriber is busy, press the dis-

connect key or replace the handset and then press

R/g the enquiry key or the call key on which the subscriber with whom

you originally spoke is waiting.

Transferring an External Call to an External Subscriber

An external call can only be transferred to an external subscriber by means of the MenuCard

hold

Subscr on

M To do this, briefly press the MenuCard key. P Select the

Transfer

menu item.

O Confirm with the OK key.

Enquiry, Toggling, Transfer and Conference Telephoning

Note: When you call an external number and then transfer this person to another exter-

MenuCard “Subscr (Subscriber) on hold”

nal party, you will bear the costs for the call between these two external callers. You have no way of influencing how long the transferred call will last. The connection is established via the Comfort Pro S / T-Comfort 930 DSL and occupies two call channels (ISDN user channels).

R You are making an internal or external enquiry call (the R-key is depressed) …

M Briefly press the MenuCard key, then select the following from the

Subscr on hold

Transfer

with whom you are currently speaking.

Conference

Toggle

scriber with whom you are currently speaking, and the one with whom you last spoke.

Park call

phone calls in the meantime (see MenuCard “Conversation” starting on page 64).

Door opener

: You connect the subscriber on hold to the subscriber

: This function enables you to switch between the sub-

: You can “park” one or more calls and make other

MenuCard …

: This initiates a three-party conference.

: This activates the door opener.

Telephoning Enquiry, Toggling, Transfer and Conference

Internal/External Three-Party Conference

You have dialled an internal or external enquiry call (see the section entitled Enquiry/Toggling by means of the R-Key or Another Call Key starting on page 73).

G If the subscriber answers, inform them of the conference and P Select the

on hold

Conference

. The conference is started.

menu item from the MenuCard

Subscr

h/T End the conference by hanging up or pressing the disconnect key.

If you wish to speak to one of the conference subscribers separately again or remove one of them,

Note: Interconnecting the two conference subscribers or removing one of them from the conference is only possible using the appropriate menu item in the MenuCard.

g Press this subscriber’s call key. You are now speaking with this sub-

scriber, while the other subscriber is on hold. Now you can toggle again.

T End your conversation with this subscriber by pressing the dis-

connect key and

g Then press the call key of the subscriber on hold.

MenuCard “Conference”

M Briefly press the MenuCard key, then select the following from the

Conference

Disconnect:ƒ34565483

from the conference.

MenuCard …

: This removes an external subscriber

Special Calls/Functions Telephoning

Disconnect:ƒ1234

the conference.

Transfer

other subscribers remain connected.

End conference

Toggle

between the subscribers.

Door opener

: This removes you from the conference, while the two

: This breaks up the conference and you can now switch

: This activates the door opener.

Special Calls/Functions

Accepting an Appointment Call

: This removes an internal subscriber from

: This ends the conference.

You can save appointments with the menu item

At the appropriate time, the appointment message appears on the display and your telephone rings for one minute with the ringer volume steadily increasing. Press the OK key

off. Press O again to acknowledge the display signal. If you lift the handset during an appointment call, a

special tone indicates that the ringer signal was an appointment call.

You can also end the appointment call with the appointment calls are displayed in the

Baby Call

You can save an internal or external call number in the menu item

Protection

period has expired (default setting is five seconds after you have lifted the handset). If you begin dialling a call

. If the menu item has been activated, this programmed call number is dialled when a specified

Info

3ƒAppointments

in the MenuCard

Messages

O once to switch the ringer signal

e key or by lifting the handset. Elapsed and active

MenuCard.

4ƒBaby call

of the MenuCard

Telephoning Special Calls/Functions

number within the specified period, the baby call is cancelled. The baby call can also be triggered by

pressing the hands-free/open-listening key L, a call key g or the headset key K (requirement:

the headset has to be turned on, see page 118).

Your system administrator configures the baby call period from 0 to 20 seconds for all subscribers on the Comfort Pro S / T-Comfort 930 DSL. Ask your administrator what the current value is.

Announcements (with and without Intercom)

Announcements can only be made to system terminals. For you to be able to use this function, the system administrator must set up the corresponding authorisation for you. Announcements can be set up on single or multiple system terminals. The “Announcement” function is available in two versions.

■ Announcement with intercom: the microphone of the terminal called is switched on and the person you

are calling can immediately answer your announcement. An announcement with intercom can only be conducted to a single system terminal (not a group of terminals) .

■ Announcement without intercom: The called subscriber hears a special information tone followed by

your announcement. In order to answer your announcement, the subscriber has to take the call just like a normal call (please refer to the section Responding to an Announcement on page 79 also). If you make an announcement to a group of system telephones (e. g. to a hunt group number on which calls are signalled simultaneously), all subscribers called hear the announcement at the same time. You hear a signal tone via your telephone when the (announcement) connection has been made to all called subscribers. If one of these subscribers replies to the announcement (by accepting the call), the announcement call to the other system terminals is terminated.

If the called subscriber is a member of a user group for which announcement protection is active, no announcements are made to that subscriber’s call number.

Making an Announcement without Intercom

M Briefly press the MenuCard key and P Select

Announcement

Special Calls/Functions Telephoning

Z Under

Making an Announcement with Intercom

Dest.:

a group of terminals).

Your telephone is switched to the hands-free mode. Make your announcement.

you enter the call number (of a single terminal or of

M Briefly press the MenuCard key and P Select Z Under

Responding to an Announcement

Intercom

Device-ID:

Your telephone is switched to the hands-free mode. Make your announcement.

you enter the device-ID of the terminal.

If you receive an announcement yourself, you will hear a special information tone.

… for an announcement without intercom

H/L To respond, lift the handset or press the hands-free/open-listening

key.

or:

K Press the headset key (requirement for headset operation: headset

must be activated, see page 118).

or:

M Briefly press the MenuCard key. P Select

… for an announcement with intercom

Your telephone switches to the hands-free mode when it receives

in the MenuCard

Announcement

the announcement. You can speak with the caller immediately.

Telephoning Special Calls/Functions

Rejecting an announcement

P In the MenuCard

reject the announcement call. The subscriber making the announcement then hears the busy tone.

or:

Announcement

, select

Reject

if you want to

T/ g You can also reject the announcement by pressing the disconnect

key T or a feature key on which you have programmed the

Reject

or:

function.

L/ K You can also reject an announcement call with Announcement with

intercom by pressing the hands-free/open-listening key or – if you

are using a headset– press the headset key (requirement for headset operation: headset must be activated, see page 118).

Answering a Call-back

A call-back request is carried out when the other subscriber is free again.

H When you hear the signal on your telephone, lift the handset.

The other subscriber will be called.

Special Calls/Functions Telephoning

Doorbell, Door Opener

A doorbell is signalled to your call key and appears in the display.

Opening the Door While the Handset is on Hook

H Lift the handset. M Press the MenuCard key. P To open the door, select the

uCard displayed.

Opening the Door During a Call

Door opener

menu item in the Men-

G If the doorbell signal is triggered during a call, you will hear the call

waiting tone.

g Press the call key to which the door call is being signalled. This puts

your first call on hold and connects you to the visitor at the door.

M Press the MenuCard key. P To open the door, select the

uCard displayed.

Door opener

menu item in the Men-

g Press the call key again. G You are now reconnected to the subscriber you put on hold.

Note: The The door opener function controls a switching contact in your system which can also be connected to other devices. Consult your system administrator for further details.

Door opener

menu item is not dependent on an entrance intercom call.

Telephoning Special Calls/Functions

Entrance Intercom Calls

Calling the Entrance Intercom

If your system is connected to an standard entrance intercom (only possible with a T-Comfort 930 DSL communications system), you can use it as follows to speak to visitors:

H * 1 0 1

In an enquiry call:

G R * 1 0 1

If you are operating a “DoorLine” entrance intercom, use the following code procedure to speak with a visitor:

H * 1 0 2

In an enquiry call:

G R * 1 0 2

Signal When the Handset Is on Hook …

H Lift the handset.

■ If your system is connected to an entrance intercom, you can speak to your visitor.

■ Otherwise you will hear a special door tone when you lift the handset.

Signal During a Call

G If the doorbell signal is triggered during a call, you hear a call waiting tone. Proceed as described in the

chapter Doorbell, Door Opener, section Opening the Door During a Call starting on page 81.

Door Call Forwarding

You can forward calls signalled from the doorbell to another (internal or external) call number, a so-called “pharmacy line”. This is done through the

“Call Forwarding”

starting on page 112

Call forwarding

menu (see the section entitled MenuCard

Call Duration

All door calls are automatically terminated after a specific period has expired. This ensures that forwarded door calls do not unintentionally lead to continuous calls (e. g. to a mailbox). Your system administrator can configure the period in the Comfort Pro S / T-Comfort 930 DSL from 30 to 300 seconds. Ask him what the current time value is.

Making Calls from the Telephone Book Telephoning

Making Calls from the Telephone Book

The Telephone Book

Approximately 2,000 entries can be saved in your communications system’s telephone book.

This number includes the centrally administered telephone book, the personal entries of all subscribers, and, provided you are using the multi-company version of the Comfort Pro S / T-Comfort 930 DSL, the entries in the companies’ telephone books.

How many entries you can save in your personal telephone book is determined by your system administrator when configuring the Comfort Pro S / T-Comfort 930 DSL. The personal entries are automatically sorted into the comprehensive register, but can only be viewed on your telephone. (However, the system administrator or a person with the relevant authorisation can delete your telephone book completely.)

For instructions on managing the telephone book, refer to the section entitled MenuCard “Phone Book” starting on page 124.

MenuCard “Phone book”

A Briefly press the ABC key, P Then select …

Look up name

section entitled Entering Text on page 32).

: Enter the letters/name to be searched for (see the

O After pressing the OK key you will see the telephone book

beginning with the characters you entered. If you do not enter any

characters and press the OK key, the list will begin with the first entry.

Telephoning Making Calls from the Telephone Book

P Using the arrow keys, you can scroll through the list and select the

desired name. If there is more than one call number under the selected name (e. g. an office number and a private number), you can select the desired number from the list.

O After pressing the OK key* you can dial the number with

by lifting the handset), or display the call numbers of the entry with

Info

. (*: If the handset was already off the hook before you called up the telephone book, the number is dialled after you press OK.)

New preset

then appear in the display as a menu item when you open the telephone book. This allows you to go to a specific section of the telephone book (e. g. to the entries of a particular company) to search for and select a particular name there. You can enter up to six search names; the names are entered in the MenuCard

book

Note: The MenuCard out the tor can use the Configurator in the Web console to activate these additional entries for

Look up name

Phone Book

and

: Here you can enter a letter or name. This entry will

appears by default in the abbreviated form with-

New preset

entries. If required, the system administra-

Dial

(or

Phone

your user group.

If the entries

Look up name

and

New preset

are not displayed when you have pressed the ABC key

A briefly, this means that the menu for making selections from the telephone book is available in the

abbreviated form.

P In this case, enter the first letter of the entry you are looking for and

use the arrow key to scroll through the list.

H When you pick up the handset, the entry will be dialled. If the entry

has multiple numbers, the preferred number will be dialled.

Making Calls from the Telephone Book Telephoning

OPO If an entry has multiple call numbers, you may also directly select

one of them. Press the OK key and select

Private

pick up the handset).

Speed-Dialling

All central telephone book entries can also be selected by two-digit or three-digit speed-dialling numbers once they have been configured. The two-digit speed-dialling numbers are in the range 00…99, the three-digit are in the range 000…999. Ask your system administrator how many digits are valid.

Selecting a Speed-Dialling Destination

. Confirm your selection with the OK key and

Office, Mobile

Dial

(or

H*7Z(SD no.)

alternatively:

H*7*Z(SD no.) #

Note: If you have the telephone book open, instead of keying in the name (see the paragraph commencing “Look up Name” on page 83), you can also press the star key

* and enter the speed-dialling destination to find the name entry.

Add Phone Numbers to Telephone Book from Lists or during a Call

You can add phone numbers saved in your call list or your redial list to a telephone book (see MenuCard “Calls” starting on page 109 and Redialling starting on page 53). You can also add the other party’s phone

number to the telephone book during the call (see MenuCard “Conversation” starting on page 64).

Select the

■

Phone Book

1ƒNew entry

2ƒAdd

: You can add the phone number to an existing telephone book entry.

menu item.

: You can add the phone number to a telephone book.

Telephoning Making Calls from the Telephone Book

Add Phone Number as New Telephone Book Entry

PO Select PO

ZO Enter

1ƒNew Entry

Personal, Central, Company

sonal telephone book. If your system administrator has given you (or the user group you are part of) the relevant authorisation, you can also edit the central telephone book and your company’s telephone book. Select the desired telephone book and press the OK key.

Office, Mobile, Private

list entry should be saved as. Confirm your selection with the OK key.

Name

and

You can add to the telephone book entry by entering further phone numbers.

and press the OK key.

: Define the kind of phone number the

First Name

. Confirm each entry with the OK key.

: You can add the entry to your per-

PO If you add the entry to the central telephone book, you can assign a

speed-dialling number. Select

Abbrev. no.

and press the OK key. The system will offer a speed-dialling number. You can accept this number or enter another one which is not in use.

PO If the newly entered phone number is to be dialled automatically

whenever you call the subscriber (by using the telephone book) you can save this number as a default number. To do this, select the list item

Default

and press the OK key.

PO You can (automatically) suppress your own phone number if you

dial the newly entered phone number from the telephone book. To do this, select the list item OK key.

PO To save the telephone book entry, select the

press the OK key.

Suppress number

and press the

Save

menu item and

Making Calls from the Telephone Book Telephoning

Add Phone Number to a Telephone Book Entry

PO Select PO

2ƒAdd

Personal, Central, Company

sonal telephone book. If your system administrator has authorised you (or the user group you are part of) accordingly, you can also edit the central telephone book and your company’s telephone book. Select the desired telephone book and press the OK key.

and press the OK key.

: You can add the entry to your per-

PO In the relevant telephone book, select the entry you would like to

add to (please also refer to the explanations under “Look up name” in the section MenuCard “Phone book” starting on page 83).

Office, Mobile, Private

list entry should be saved as. Confirm your selection with the OK key.

: Define the kind of phone number the

ZO Add more information to the entry as described in Add Phone

Number as New Telephone Book Entry on page 86.

PO To save the telephone book entry, select the

press the OK key.

Save

menu item and

Telephoning Hot Desking: Your Telephone Goes Wherever Your Desk Is

Hot Desking: Your Telephone Goes Wherever Your Desk Is

“Hot Desking” means that you log in to the telephone at your desk and your call number and your telephone settings are available to you on that phone. This function is particularly interesting for companies whose staff travels quite a bit. When a “Hot Desking” user is working in the office, he/she simply logs in to any available telephone. This telephone will then have the corresponding properties and profile of the logged in user. When he/she makes a call from this phone, his/her name and call number are what the caller sees. And vice versa the user can be reached via his/her usual call number.

To be able to use this function, the system administrator has to configure a user interface for you for a system telephone. This involves saving your internal call number along with a certain terminal type in the database of the communications system. When you load this user interface to a system telephone, you can programme keys, add telephone book entries, edit lists, etc. as you usually do. All these settings are always saved along with your user interface and placed in the communications system database.

Which System Telephones Can I Use?

This function is supported on the standard system telephones Comfort Pro P 100/300/500, as well as the IP system telephones Comfort Pro P 300 IP/Comfort Pro P 500 IP (please refer to the chapter VoIP Telephones starting on page 91 also). The user interfaces are compatible with standard system telephones and IP telephones. When the system administrator has configured a user interface for you for the Comfort Pro P 500, you can load it for the same type of IP telephone, the Comfort Pro P 500 IP and vice versa. The same applies to the Comfort Pro P 300 and Comfort Pro P 300 IP telephones.

The system administrator can set up multiple user interfaces for your internal call number, e. g. for a Comfort Pro P 100 and a Comfort Pro P 300, so that you have a wider selection to choose from. If you have multiple internal call numbers, the system administrator can set up user interfaces for each of these.

Which System Telephone Is “Available”?

The “available” system telephones display phones, please go through the following steps.

Logged out

in their info line. To log in to one of these tele-

Hot Desking: Your Telephone Goes Wherever Your Desk Is Telephoning

Logging in to a System Telephone

M Press the MenuCard key.

The MenuCard the Comfort Pro P 500; the Comfort Pro P 100.

ZP Under

No:

your user PIN. If necessary, the system administrator will have given you a user PIN to ensure that no other user can log in to your user interface (and use or alter your telephone settings). If you have not yet received a user PIN, skip this entry with the arrow key. If multiple user interfaces are saved to your call number or if you have multiple internal call numbers, a pick-list will appear. Use the arrow key to select the desired entry.

PO Select the

A feature key (labelled Comfort Pro P 500 enables you to easily log in to system telephones that are logged

, enter your internal call number and under

) on the Comfort Pro P 300 and on the

will open on the Comfort Pro P 300 and on

No:

field will appear on the

menu entry and press the OK key.

PIN:

enter

out. Press this feature key and the MenuCard for logging in will appear.

Logging Yourself or Another User Out

Use the following steps to log out yourself or another user (if the other user has forgotten to log out).

M Long press the MenuCard key, then … PO Select MenuCard PO Select the

Logout

Protection

menu item, press the OK key.

, press the OK key.

O Confirm the security prompt by pressing the OK key once more.

Programming a feature key enables you to log yourself out at the press of a button (see the chapter Programming Functions (Features) starting on page 132).

Telephoning Hot Desking: Your Telephone Goes Wherever Your Desk Is

What Happens if Someone Calls Me and I am Not Logged in to a System Telephone?

When you are logged out, system telephones offer functions comparable to the “Call protection” feature. When a person calls you, he/she hears the ring tone. This call will be saved in your call list. The next time you log in to your system telephone, you can query the call list and call the person back.

Can I Make a Call from a System Telephone that is Logged Out? No, system telephones that are logged out cannot be used to make calls, with one exception: Emergency numbers can be dialled.

Logging In and Out with the Telefonie-Assistent

If you use the Telefonie-Assistent programme package at your desk, you can log in to any available system telehone via this programme. You can configure the Telefonie-Assistent so that when you launch the programme you are automatically logged in to a system telephone. This programme also offers logging out of a system telephone. For more details, please refer to the online help of the Telefonie-Assistent.

For the System Administrator:

■ The “Hot Desking” function is activated in the menu

PBX Configuration: Devices: Hot Desking. This is also where you can configure user interfaces, i. e. assign selected internal call numbers to terminals. Users with these call numbers are then able to use this function at the telephones so defined.

■ Select the telephones to which user interfaces may be loaded in

the menus PBX Configuration: Devices: VoIP Phones and

PBX Configuration: Ports: U

■ Assigning a user PIN provides log-on protection for system tele-

phones. This PIN is entered in the menu User Manager: User.

■ The call numbers that can be dialled from a logged out tele-

phone (e. g. emergency numbers) are managed in Special list 1 (menu PBX Configuration: Lists: Special lists).

VoIP Telephones

VoIP stands for “Voice over IP” and refers to telephony where voice data is transmitted via Internet Protocol (IP). VoIP enables companies to use existing company data lines without having to lay new telephone lines. To be able to use this technology, however, suitable devices which support it are necessary.

The following IP system telephones are suitable, e. g. Comfort Pro P 300 IP and Comfort Pro P 500 IP. These telephones offer the same range of functions that the Comfort Pro P 300 and Comfort Pro P 500 standard system telephones offer and are operated in exactly the same way. The number of keys and their functions and the displays are the same for both the standard and the IP system telephones. Keypad extensions can also be connected to IP system telephones (see also the chapter Keypad Extensions starting on page 34).

Note: The IP telephones Comfort Pro P 300 IP and Comfort Pro P 500 IP can only be

operated on the Comfort Pro S communications system. With a T-Comfort 930 DSL this is not possible.

If your system administrator has configured an IP system telephone for you, the following information will be of interest to you:

■ During some connections you may experience short breaks or hear an echo. This depends on the trans-

mission quality of the line and is not due to your telephone functioning improperly.

■ If your telephone is being connected to the line or the connection is interrupted (e. g. if the company

network breaks down), the required terminal software will be loaded (the telephone “reboots”). This happens automatically and may take some minutes. The telephone is ready for operation when the display shows the time and the internal call number. Then you may use the telephone as per usual.

■ When telephoning via connected headset, it is advisable to wait a second after accepting an incoming

call before you begin to speak. This brief time interval is necessary to allow the VoIP connection to be established between yourself and the caller.

VoIP Telephones IP System Telephone Ports

IP System Telephone Ports

IP system telephones have additional ports not included with the standard system telephones. Above the display on the back of the device there are two RJ45 jacks for connecting the data line(s). These ports are labelled LAN and PC. Depending on how your workstation is equipped technically, there are two options for connecting the IP system telephone. Your system administrator will connect the telephone for you. If for whatever reason the lines get disconnected at some point, follow the steps below to reconnect the telephone yourself.

Option 1: Your Workplace Computer has a Network Port Available.

Insert the network cable into the telephone’s LAN port and the other end of the cable into the available network port.

Option 2: Your Workplace Computer has just One Network Port Available which is Used by Both Tele-

phone and PC.

The telephone can be looped into the existing network connection via its LAN and PC jacks. To connect the telephone, use a network cable to connect the telephone to the PC, one end of which is inserted into the PC port of the telephone. A second network cable is inserted into the LAN port of the telephone, the other end of which goes into the network port.

The power supply of the telephone and the connected keypad extensions is provided by the network feed (“Power over Ethernet”). If your company network does not supply Power over Ethernet, the telephone will require a separate power supply via an additional AC adapter plug (product code 4516000 (product name “Comfort Pro PN”)). The AC adapter plug is plugged into the port on the base of the telephone. This symbol identifies this port. If there are one or more keypad extensions connected to this telephone, the AC adapter plug is not plugged into the port on the base of the telephone but into the outside keypad extension (insert it into the port with the symbol) and provides power to the entire device.

Please note: Never operate an IP system telephone with PoE and AC adapter plug

simultaneously!

If you have any questions on this topic, would like some more information or need help with anything in this regard, please contact your system administrator.

Notes for the System Administrator VoIP Telephones

Notes for the System Administrator

The “Mounting and Commissioning” guide (included on the product CD as a PDF file) contains detailed information on VoIP and how to commission and configure IP system telephones.

Please note: For feeds to IP system telephones, Power-over-Ethernet function in accordance with IEEE 802.3af - class 3 standard is required!

Note: Use a shielded CAT-5 Ethernet cable (STP cable, Shielded Twisted Pair cable) to

connect an IP system telephone to a Local Area Network (LAN).

Team Functions Managing Calls in a Team

Team Functions

The system administrator can form a team with two or more telephones and programme team functions for these telephones by assigning internal call numbers to the telephone’s call keys. For each programmed call key, the administrator can determine whether you can receive and make calls or whether you can only call the other members in the team.

As a member of a team, you can see on your display which of the other team members are currently busy. Team members can answer one another’s calls and transfer them. They can also substitute for one another.

For an overview of team functions and some examples of how they are used, please refer to the chapter entitled “Team Functions” in the “Installation and Commissioning” guide.

For information on the display texts, please refer to the chapter entitled Display and MenuCards starting on page 26; for information on the call keys, refer to the chapter entitled Key Assignments starting on page 13.

Managing Calls in a Team

In a team configuration, the operation of call keys is very similar to the operation described in the previous chapters of this user guide.

This chapter gives a brief explanation of how to operate the telephones in a team configuration and refers you to other chapters where appropriate.

Making External/Internal Calls

For information on how to operate these functions, please also refer to the chapter entitled Making External/ Internal Calls starting on page 59.

Using Trunk Keys

H / L / K Trunk key 1 is automatically seized when you lift the handset, press

the hands-free/open-listening key or the headset key (prerequisite: the headset is switched on, see page 118). You can make internal and external calls.

Managing Calls in a Team Team Functions

g If you have programmed several trunk keys on your system tele-

phone, you can seize them separately.

Using Team Keys

g To call another team member, simply press their team key.

Using Busy Keys

g The busy key tells you the current status of a team member’s tele-

phone, enabling you to react correspondingly. The LED on the busy key lights up when the number configured for that key is busy. If you want to call another team member (when the LED is off, i.e. when this team member’s telephone is not busy), simply press their busy key. As opposed to the team key, the call here is made using your own trunk key, so your call number is then busy.

Using Direct-call Keys

g Via direct-call keys you can call team members even if they have pro-

grammed a substitute.

Accepting Calls

For information on how to use this function, please also refer to the chapter entitled Accepting Calls starting on page 68.

Using Trunk Keys

Calls are indicated on the appropriate trunk key by a visual signal and (if configured) acoustically as well.

H You can accept the call by picking up the handset, or g pressing the trunk key, or

Team Functions Managing Calls in a Team

L pressing the hands-free/open-listening key, or K pressing the headset key (prerequisite: the headset is switched on,

see page 118).

With the trunk keys you can set your telephone to idle either by programming call protection, call forwarding or a substitute. You can also change the call signalling mode via the trunk keys (see the section entitled MenuCard “Prog. call key” (Trunk Key) on page 99).

Using Team Keys

gFor calls for another team member, the call number of the caller (or the name if there is a corre-

sponding entry in the telephone book) and the user name of the team member are shown alternately in the display. You can accept a call for another team member by pressing the appropriate team key on your telephone. You can put the accepted call through to the team member using the team key.

You can change the call signalling mode via the trunk keys (see the section entitled MenuCard “Prog. team key” starting on page 101).

Using Busy Keys

gWhen a call comes in for a team member, the LED for the programmed busy key flashes. You accept

the call by pressing the busy key. As opposed to the team key, the call here is taken on your own trunk key, so that the called call number remains free. You can forward the accepted call to the team member (refer to section Transferring on page 97).

Using Direct-call Keys

gVia direct-call keys you can only make calls to team and trunk keys programmed with the same call

number. No calls are signalled to direct-call keys.

Enquiry, Toggling and Transferring

For information on how to use these functions, please also refer to the chapter entitled Enquiry, Toggling, Transfer and Conference starting on page 73.

Within a team you can put a call on hold for enquiries or transfers. Calls on hold are indicated by the LED flashing slowly on your telephone.

Managing Calls in a Team Team Functions

While the call is on hold you can make an enquiry call to another member in the team and transfer the call.

The following is a brief description of all call keys (trunk key, team key, busy key and direct-call key).

Enquiry Calls

g Press the call key of the team member with whom you want to

consult. The original call is put on hold.

Toggling

g To toggle (i.e. switch back and forth between the two subscribers in

the call), press the key of the held subscriber.

Transferring

Gh Announce the call transfer to the other team member and put the

handset on the hook. The call on hold is now transferred to the other team member.

Holding and Transferring Calls with a Feature Key

Using the “Hold” function, team members can accept a call that has been parked by another team member. To use the “Hold” function, it must be programmed to an unused feature key on the team members’ telephones.

G You are speaking via a call key, e. g. the trunk key with the call

number 11.

gh Press the “Hold” feature key to put the call on hold. Put the handset

on the hook.

On the team telephones with the call number 11 programmed on a trunk key or a team key, the LED for the programmed key flashes. The display indicates that a call for the call number 11 is put on hold (is parked).

Team Functions Programming the Call Keys

g Accepting Calls with a Team Key: Another team member presses

the team key to which the call number 11 has been assigned.

g Accepting Calls with a Trunk Key: Another team member presses

the trunk key to which the call number 11 has been assigned.

For information on how to programme the feature keys, please refer to the chapter entitled Programming Functions (Features) starting on page 132.

Programming the Call Keys

The call keys are configured in the Configurator on the Comfort Pro S / T-Comfort 930 DSL Web console. For system telephones, you can configure the following:

■ the type of key (trunk key, team key, busy key or direct-call key),

■ the call number and the text currently assigned to the key,

■ the call signalling mode for this key.

You can change the pre-settings for the text and the call signalling mode on the appropriate key’s MenuCard (see the following sections: MenuCard “Prog. call key” (Trunk Key) on page 99, MenuCard “Prog. team key” on page 101, and MenuCard “Prog. busy key” on page 102) as well as most of the settings for supported features.

If the configuration of a call key is changed in the Configurator, the telephone will load the new settings and not be operational for a few moments. For more information on the configuration, refer to the online help of the Comfort Pro S / T-Comfort 930 DSL.

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