Comfort Pro A IAB
User Guide
Contents
The Integrated Answering Machine: Comfort Pro A IAB 7
Fea tu r es 9
Scope of Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
■ Call Number of Comfort Pro A IAB . . . . . . . . . . .10
■ The Voice Menu: User Guidance . . . . . . . . . . . . .10
■ Call Number and Time Stamp . . . . . . . . . . . . . . . 11
■ Welcoming and Closing Texts. . . . . . . . . . . . . . . .11
■ Customised Prompt Texts . . . . . . . . . . . . . . . . . . . 11
■ Courtesy Service . . . . . . . . . . . . . . . . . . . . . . . . . . .12
■ Notification of Incoming Messages . . . . . . . . . . . 12
■ E-mail Notification of Incoming Messages. . . . . 13
■ Notification Call . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
■ Secretarial Function . . . . . . . . . . . . . . . . . . . . . . . . 14
■ Forwarding to the Voicebox Secretary . . . . . . . . 14
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■ Forward Message with Comment. . . . . . . . . . . . 15
■ Remote Access and Remote Control. . . . . . . . . 15
Operating Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
■ PIN-protected Voicebox . . . . . . . . . . . . . . . . . . . . 16
■ Call Forwarding to Voicebox . . . . . . . . . . . . . . . . 16
■ Activating/Deactivating Your Voicebox . . . . . . . 17
■ Call Number and Time Stamp On/Off . . . . . . . . 17
■ Welcoming and Closing Texts . . . . . . . . . . . . . . . 17
■ Listening to, Repeating and Deleting
Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
■ Scrolling Between Messages . . . . . . . . . . . . . . . 18
■ Pauses During Playback, Fast-forwarding and
Rewinding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
■ Calling a Caller Back. . . . . . . . . . . . . . . . . . . . . . . 19
■ Forwarding a Message . . . . . . . . . . . . . . . . . . . . . 20
■ Change Voicebox. . . . . . . . . . . . . . . . . . . . . . . . . . 20
■ Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . 21
■ Setting a Notification Call. . . . . . . . . . . . . . . . . . . 21
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■ Using the Answering Machine from a
Remote Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Scope of Delivery 22
Installing the Memory Card 25
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
To install a memory card … . . . . . . . . . . . . . . . . . . . . . . 26
Licensing: the Activation Procedure 27
Configuration and Administration 28
Using Comfort Pro A IAB 32
Preset Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Setting Functions …. . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
■ … on the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . .34
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■ … via the Telefonie-Assistent Application . . . . . 35
Calling Your Voicebox from an Internal Terminal . . . 37
Signalling of New Messages . . . . . . . . . . . . . . . . . . . . 40
■ … on the System Telephones . . . . . . . . . . . . . . . . 40
■ … on the Handsets . . . . . . . . . . . . . . . . . . . . . . . . . 40
■ … in the Telefonie-Assistent Application . . . . . . 41
■ … on Standard Terminals . . . . . . . . . . . . . . . . . . . 41
Accessing and Editing Messages. . . . . . . . . . . . . . . . 42
■ … on the System Telephones . . . . . . . . . . . . . . . . 42
■ … on the Handsets . . . . . . . . . . . . . . . . . . . . . . . . . 43
■ … in the Telefonie-Assistent Application . . . . . . 44
■ … on Standard Terminals . . . . . . . . . . . . . . . . . . . 45
Calling Your Voicebox from a Remote Terminal. . . . 46
■ … using the Call Number of the Answering
Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
■ … using the Call Number of Your Telephone . . 47
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Programming a Function Key . . . . . . . . . . . . . . . . . . . .47
The “Voicebox” MenuCard . . . . . . . . . . . . . . . . . . . . . . 48
The Voice Menu of the Answering Machine . . . . . . .50
■ Menu “1 New messages” . . . . . . . . . . . . . . . . . . .51
■ Menu “2 Existing messages” . . . . . . . . . . . . . . . .52
■ Menu “3 Central settings” . . . . . . . . . . . . . . . . . . . 53
■ Menu “4 Central welcoming texts”. . . . . . . . . . . . 57
■ Menu “5 Changing a voicebox” . . . . . . . . . . . . . . 58
■ Menu “6 Recording and sending a message” . 59
Appendix 60
Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Overview: Voice Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 64
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The Integrated Answering Machine: Comfort Pro A IAB
The Integrated Answering Machine:
Comfort Pro A IAB
The Comfort Pro A IAB (integrated answering machine) programme pack-
age is the intelligent voice-mail system of the Comfort Pro S and
T-Comfort 930 DSL communications systems. It adds a digital voice-memory
and voice-information system to the Comfort Pro S/T-Comfort 930 DSL.
Thanks to its enhanced features and simple operation, it can be used to effec-
tively improve your internal and external voice communications.
The Comfort Pro A IAB programme provides you with an additional tool. It
enables you to administer voiceboxes and access and process messages
from them. You can use this tool not only as your personal call memory and
task service but also as an electronic notebook, message centre and informa-
tion distributor.
The answering machine is integrated into the communications system and al-
lows you to work both on standard terminals (standard analogue telephones,
ISDN telephones, cordless GAP telephones) and on the Comfort Pro S/
T-Comfort 930 DSL’s system terminals. Messages received from voiceboxes
are displayed on system terminals and in the Telefonie-Assistent application
of the communications system.
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The Integrated Answering Machine: Comfort Pro A IAB
The voice menus of the Comfort Pro A IAB programme guide you through its
operation step by step. On system terminals, certain features – such as play-
back and message deletion – are additionally supported by displays, and en-
hanced menu cards allow you to operate these functions faster and more
easily.
In addition to using this internal answering machine, you can also use
external voice-mail systems on the Comfort Pro S/T-Comfort 930 DSL. In or-
der to use the Comfort Pro A IAB programme, you need an appropriate li-
cence.
This user guide describes the Comfort Pro A IAB programme as an optional
component of the Comfort Pro S/T-Comfort 930 DSL. It is designed for users
as well as system administrators.
The individual chapters contain background information and concrete oper-
ating instructions which will help you to work with the Comfort Pro A IAB pro-
gramme.
The graphic overview of the voice menus in the appendix to this user guide
provides you with a summary of their available functions. It can also be sepa-
rately printed out for use where necessary.
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Note: This user guide describes the features and
functions required for the operation of the
Comfort Pro A IAB programme. It thus complements
the Comfort Pro S/T-Comfort 930 DSL operating
manuals relating to mounting & commissioning,
Features
corded and cordless system telephones used on the
Comfort Pro S/T-Comfor t 930 DSL and standard ter-
minals, which provide you with detailed information on
general operation and the functions of your communi-
cations system and your terminals.
Fea ture s
An intelligent voicebox system provides users with enhanced, easy-to-operate
answering-machine- functions. The same operating procedures can be used
with the Comfort Pro A IAB programme on corded and cordless system ter-
minals and on standard DTMF (dual-tone multifrequency) terminals.
Most features provided by the Comfort Pro A IAB programme can be set di-
rectly on the terminals without the aid of a PC. The configuration and admin-
istration of the programme are supported using the Comfort Pro S/
T-Comfort 930 DSL’s Web console and are explained in detail in the online
help documentation.
A memory card is used for voice recordings. The prompt texts of the voice
menu and the messages received by the voiceboxes are saved on this card.
Recording capacity is increased by means of compression. The free capacity
on the card is dynamically spread across all the voiceboxes, and the memory
defined for each voicebox is not reserved.
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Features
Scope of Features
Call Number of Comfort Pro A IAB
The answering machine is accessed via an internal or external call. Your sys-
tem administrator configures an appropriate subscriber call number in the
Comfort Pro S/T-Comfort 930 DSL and gives it to the subscribers who have
their own voicebox. After users dial this number, they are guided through fur-
ther operation by post-dialling digits according to the voice prompts.
The Voice Menu: User Guidance
Internal and external users are guided acoustically through operation by
prompt texts. The prompts are tailored to the current user – one who has a
voicebox or any other caller connected to a voicebox – and to the situation at
hand.
Depending on the type of system terminals used and the features they are
equipped with, information regarding important features – such as playback
or message deletion – is also indicated by the LEDs and on the display and/
or by corresponding icons. On such devices, menus which have been spe-
cially integrated and expanded for the answering machine can be used in-
stead of the number keypad to activate features.
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Features
Code-number procedures can be executed on the answering machine at all
times by post-dialling digits – immediately after dialling the call number and
before or during prompt texts.
Call Number and Time Stamp
All incoming messages in the voicebox are automatically stamped with their
date and time of arrival. The caller’s call number – if transmitted – is also re-
corded. The call number and the time stamp can be played back when you
listen to messages; on system terminals they can also be displayed.
Welcoming and Closing Texts
The answering machine comes with standard texts. All voicebox owners can
also record personal texts for welcoming and saying goodbye to callers.
Customised Prompt Texts
Users of a voicebox can edit (i.e. record, play, correct or delete) their personal
prompt texts for the answering machine on any telephone or via the Te le fo -
nie-Assistent application. These texts can also be stored via the Tel ef o ni e-
Assistent application.
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Features
Courtesy Service
The answering machine supports the Courtesy Service feature for config-
ured user groups as well as for the external call numbers of the multi-terminal
and system connection. Every caller hears the central welcoming text as-
signed to the user group or call number after a specified number of rings.
This text could be a current advertisement, for example. Then he hears a ring
tone again or music on hold until he is connected to the destination.
Users with appropriate authorisation can edit up to eight central welcoming
texts for the answering machine. The Courtesy Service function in conjunc-
tion with a voicebox can be practical if a destination in the Comfort Pro S/
T-Comfort 930 DSL is configured as an enquiry station with a queue in
which each caller can be lined up.
Depending on the number of calls in the queue and on how long the waiting
time is, a caller will subsequently be put through to the voicebox connected
to the destination. Each owner of a voicebox can configure this in Call for-
warding after time.
Notification of Incoming Messages
The arrival of new voicebox messages will be signalled on a terminal either
acoustically or optically (MWI: “Message Waiting Indication”).
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Features
Users of system telephones, e.g. a Comfort Pro P 300 are notified via an LED
and the display.
On cordless system terminals, e.g. a Comfort Pro CM 300 handset and in
the Telefonie-Assistent application, new incoming messages are indicated
by special icons.
On standard terminals without a message LED, the arrival of new voicebox
messages is signalled acoustically. User hear a special dialling tone instead
of the normal dialling tone when the handset is lifted.
The arrival of voicebox messages on ISDN telephones is also supported by
the service feature MWI with the Comfort Pro S/T-Comfort 930 DSL. This pro-
cedure for signalling messages requires standardised ISDN telephones to be
used. Please refer to the manufacturer's user guide for details.
E-mail Notification of Incoming Messages
Owners of an Comfort Pro S/T-Comfort 930 DSL voicebox can be notified of
incoming messages by e-mail. This function is configured in the Tel ef on ie -
Assistent application.
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Features
Notification Call
Voicebox owners can also be notified of the arrival of messages in their
voiceboxes on a different terminal. After accepting the call and entering
their PINs, owners are directly connected to their voiceboxes.
Secretarial Function
The owner of a voicebox can define a secretarial call number that is called
when incoming messages arrive in the box. In this case the message is not re-
corded by the voicebox.
Callers hear the welcoming text or the standard text for the secretarial func-
tion before being put through to the “secretary.” On accepting calls, the sec-
retary is directly connected to the callers and can speak with them.
Forwarding to the Voicebox Secretary
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Note: With a T-Comfort 930 DSL this feature is only
available for the extended version of the IAB 16+
integrated answering machine.
Features
If the voicebox owner has configured a secretary but has not activated the di-
vert to the secretary, callers can put themselves through to the secretary. To
do this, callers must press the star key * either while they hear the greeting
text of the voicebox or once they have begun to leave a message.
The voicebox owner should inform callers in the
t
Forward Message with Comment
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The owner of a voicebox can add a comment to a message and forward it in-
ternally to the owner of another voicebox.
greeting that they can be connected to the secretary
by pressing the star key *.
Note: With a T-Comfort 930 DSL this feature is only
available for the extended version of the
Comfort Pro A IAB 16+ integrated answering
machine.
Remote Access and Remote Control
The answering machine can be accessed and controlled remotely from any
DTMF-capable telephone or DTMF hand-held transmitter.
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Features
Operating Functions
PIN-protected Voicebox
All voicebox owners can safeguard the access to their voiceboxes with a se-
cret code and can change this user-specific PIN as they please. The PIN
query can be switched on/off at any time.
Call Forwarding to Voicebox
Voicebox owners can set call forwarding to their voiceboxes and can choose
between call forwarding on busy, after time and immediately. The
on busy & after time setting enables them to activate the two forwarding
modes most frequently needed at the same time. If call forwarding has not
been activated for the call number assigned to the voicebox or if the specified
destination is not the call number of the answering machine, the voicebox will
be switched to Off status.
The period of time after which the call forwading is activated, is set for the en-
tire system via the Comfort Pro S/T-Comfort 930 DSL Configurator (in the
PBX Configuration: System: Timer menu). For voiceboxes with the Central
welcome track changeable feature, after time call forwarding has to be set.
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Features
Using the secretarial function, it is possible to have another subscriber call
number called directly instead of your voicebox. If the secretarial call number
is an external call number, the LCR (Least Cost Routing) configured in the
Comfort Pro S/T-Comfort 930 DSL can be evaluated. This requires the voice-
box owner to belong to a user group with the authorisation LCR at call for-
warding to external.
Activating/Deactivating Your Voicebox
Voicebox owners can activate or deactivate their voice box at any time and
also define the length of time available for recording individual messages.
Call Number and Time Stamp On/Off
Voicebox owners can switch the announcement of the caller’s call number
and of the date and time of each incoming message on and off.
Welcoming and Closing Texts
Voicebox owners can select the welcoming and closing texts for callers to
their voiceboxes. They can either use the standard texts or record and edit
their own texts. If the option Central welcome track changeable is activated
for owner’s voiceboxes, they can also edit the central welcoming texts.
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Features
Callers can skip the greeting by pressing the hash key #. They can then
leave messages immediately.
Note: With a T-Comfort 930 DSL this feature is only
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Listening to, Repeating and Deleting Messages
Voicebox owners can listen to newly-arrived and old messages in the box and
delete the ones they have already listened to, either all at once or one at a
time. Messages already listened to can be selectively accessed and replayed.
They can also listen to messages by pressing a programmed function key
and accept a call while the caller is still recording his message on the voice-
box.
Scrolling Between Messages
available for the extended version of the
Comfort Pro A IAB 16+ integrated answering
machine.
Voicebox owners can scroll through the messages that have been received.
When a user does this, the answering machine switches from the current
message to either the next message or the preceding one.
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Features
Pauses During Playback, Fast-forwarding and Rewinding
Voicebox owners can interrupt the playback of incoming messages and
resume listening to them again at the press of a key. The playback of mes-
sages can be fast-forwarded or rewound in 5 second intervals.
Calling a Caller Back
Note: With a T-Comfort 930 DSL this feature is only
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Voicebox owners on a system terminal can also answer received messages
directly. To do this, the messages must contain the caller’s call number,
which can be dialled automatically or from the voicebox voice menu using a
code. The prerequisite for this feature is that callers have not suppressed the
display of their call numbers.
available for the extended version of the
Comfort Pro A IAB 16+ integrated answering
machine.
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Features
Forwarding a Message
Note: With a T-Comfort 930 DSL this feature is only
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Each voicebox owner can forward a received voice message to another voi-
cebox owner and, at the same time, add a spoken comment to the message.
Change Voicebox
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Every caller to a voicebox has the possibility of changing the current voice-
box. The new voicebox is identified via its call number. If the new voicebox is
protected, the caller has to verify their identity by entering a PIN.
available for the extended version of the
Comfort Pro A IAB 16+ integrated answering
machine.
Note: With a T-Comfort 930 DSL this feature is only
available for the extended version of the
Comfort Pro A IAB 16+ integrated answering
machine.
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