TCL Communication H103 Users Manual

Safety and Warranty

Information

Alcatel INSIGHT

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Table of contents

Safety information .............................................................................................. 1

General information .......................................................................................... 9

1 YEAR LIMITED WARRANTY .............................................................................11

This device meets applicable national SAR limits of

1.6 W/kg. SAR values can be found on page 5 of this
user guide. When carrying the device or using it while
worn on your body, either use an approved accessory

www.sar-tick.com

such as a holster or otherwise maintain a distance of

1.5 cm from the body to ensure compliance with RF
exposure requirements. Note that the product may be
transmitting even if you are not using it.

To prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the
loudspeaker is in use.

The device contains magnets which may interfere
with other devices and items (such as credit card,
pacemakers, defibrillators, etc.). Please maintain at
least 15 cm of separation between your phone and the
devices/items mentioned above.

Safety information ..............................

We recommend that you read this chapter carefully before using your
device. The manufacturer disclaims any liability for damage, which may
result as a consequence of improper use or use contrary to the instructions
contained herein.

• TRAFFIC SAFETY

Given that studies show that using a device while driving a vehicle
constitutes a real risk, even when the hands-free kit is used (car kit,
headset...), drivers are requested to refrain from using their device when
the vehicle is not parked.

When driving, do not use your device or headphone to listen to music or
to the radio. Using a headphone can be dangerous and forbidden in some
areas. When switched on, your device emits electromagnetic waves that
can interfere with the vehicle’s electronic systems such as ABS anti-lock
brakes or airbags. To ensure that there is no problem:

- do not place your device on top of the dashboard or within an airbag
deployment area,

- check with your car dealer or the car manufacturer to make sure that the

dashboard is adequately shielded from device RF energy.

• CONDITIONS OF USE

You are advised to switch off the device from time to time to optimize its
performance.

Switch the device off before boarding an aircraft.

Switch the device off when you are in healthcare facilities, except in
designated areas. As with many other types of equipment now in regular
use, these devices can interfere with other electrical or electronic devices,
or equipment using radio frequencies.

Switch the device off when you are near gas or flammable liquids. Strictly
obey all signs and instructions posted in a fuel depot, petrol station, or
chemical plant, or in any potentially explosive atmosphere.

When the device is switched on, it should be kept at least 15 cm from any
medical device such as a pacemaker, a hearing aid, or insulin pump, etc. In
particular when using the device, you should hold it against the ear on the
opposite side of the device, if applicable.

To avoid hearing impairment, move the device away from your ear while
using the hands-free mode because the amplified volume might cause
hearing damage.

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Do not let children use the device and/or play with the device and
accessories without supervision.

When replacing the cover, note that your device may contain substances
that could create an allergic reaction.

Always handle your device with care and keep it in a clean and dust-free
place.

Do not allow your device to be exposed to adverse weather or environmental
conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc.).
The manufacturer's recommended operating temperature range is 32°F
to 140°F.

At over 140°F the legibility of the device’s display may be impaired, though
this is temporary and not serious.

Emergency call numbers may not be reachable on all cellular networks. You
should never rely only on your phone for emergency calls.

Do not open, dismantle, or attempt to repair your device yourself.

Do not drop, throw, or bend your device.

To avoid any injury, do not use the device if the screen is damaged, cracked,
or broken.

Do not paint the device.

Only use batteries, battery chargers, and accessories which are
recommended by TCL Communication Ltd. and its affiliates and are
compatible with your device model. TCL Communication Ltd. and its
affiliates disclaim any liability for damage caused by the use of other
chargers or batteries.

Remember to make back-up copies or keep a written record of all important
information stored in your device.

• PRIVACY

Please note that you must respect the laws and regulations in force in your
jurisdiction or other jurisdiction(s) where you will use your device regarding
taking photographs and recording sounds with your device. Pursuant to
such laws and regulations, it may be strictly forbidden to take photographs
and/or record the voices of other people or any of their personal attributes,
and duplicate or distribute them, as this may be considered to be an
invasion of privacy. It is the user's sole responsibility to ensure that prior
authorization be obtained, if necessary, in order to record private or
confidential conversations or take a photograph of another person. The
manufacturer, the seller, vendor, and/or service provider of your device
disclaim any liability which may result from the improper use of the device.

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• BATTERY

Following air regulation, the battery of your product is not charged. Please
charge it first.

Before removing the battery from your device, make sure that the device
is switched off.

Observe the following precautions for battery use:

- Do not attempt to open the battery (due to the risk of toxic fumes and

burns).

- Do not puncture, disassemble, or cause a short-circuit in a battery.

- Do not burn or dispose of a used battery in household rubbish or store it at

temperatures above 140°F.

- Do not crush, bend, deform, puncture, or shred.

- Do not modify or remanufacture, attempt to insert foreign objects into

the battery, immerse or expose to water or other liquids, expose to fire,
explosion, or other hazard.

Only use the battery with a charging system that has been qualified with
the system per CTIA Certification Requirements for Battery System
Compliance to IEEE 1725. Use of an unqualified battery or charger may
present a risk of fire, explosion, leakage, or other hazard.
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose for which
it was designed. Never use damaged batteries or those not recommended
by TCL Communication Ltd. and/or its affiliates.

This symbol on your device, the battery, and the accessories
means that these products must be taken to collection points at
the end of their life:

- Municipal waste disposal centers with specific bins for these
items of equipment.

- Collection bins at points of sale.

They will then be recycled, so that their components can be reused,
preventing substances being disposed of in the environment.

In European Union countries:

These collection points are accessible free of charge.

All products with this sign must be brought to these collection points.

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In non-European Union jurisdictions:

Items of equipment with this symbol are not to be thrown into ordinary
bins if your jurisdiction or your region has suitable recycling and collection
facilities; instead they are to be taken to collection points for them to be
recycled.

CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT
TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

• CHARGERS

Main powered chargers will operate within the temperature range of 32°F
to 113°F.

The chargers designed for your device meet with the standard for safety
of information technology equipment and office equipment use. They are
also compliant to the eco design directive 2009/125/EC. Due to different
applicable electrical specifications, a charger you purchased in one
jurisdiction may not work in another jurisdiction. They should be used for
this purpose only.

• Federal Communications Commission (FCC) Declaration of

Conformity

This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible
for compliance could void the user‘s authority to operate the equipment.

This device has been tested and found to comply with the limits for a
Class B digital pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation if this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.

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- Consult the dealer or an experienced radio/TV technician for help.

FCC Caution:

Changes or modifications not expressly approved by the party responsible
for compliance could void the user‘s authority to operate the equipment.

FCC RF Exposure Information (SAR):
This device is designed and manufactured not to exceed the emission
limits for exposure to radio frequency (RF) energy set by the Federal
Communications Commission of the United States.

During SAR testing, this is set to transmit at its highest certified power level
in all tested frequency bands, and placed in positions that simulate RF
exposure in usage near the body with the separation of 1.5 cm. Although
the SAR is determined at the highest certified power level, the actual SAR
level of the device while operating can be well below the maximum value.
This is because the device is designed to operate at multiple power levels
so as to use only the power required to reach the network. In general, the
closer you are to a wireless base station antenna, the lower the power
output.

The exposure standard for wireless employs a unit of measurement known
as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/
kg.

Tests for SAR are conducted using standard operating positions accepted
by the FCC with the device transmitting at its highest certified power level
in all tested frequency bands.

The FCC has granted an Equipment Authorization for this model device
with all reported SAR levels evaluated as in compliance with the FCC RF
exposure guidelines. SAR information on this model device is on file with
the FCC and can be found under the Display Grant section of HYPERLINK
"http://www.fcc.gov/oet/ea/fccid" www.fcc.gov/oet/ea/fccid after
searching on:

FCC ID: 2ACCJH103

This device is HAC M4/T3 compatible. Reference ANSI C63.19 (2011).

For this device, the highest reported SAR value for usage near the body is:

Maximum SAR for this model and conditions under which it was recorded:

Body-worn SAR 1.11 W/kg

Head SAR 0.98 W/kg

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SAR compliance for body operation is based on a separation distance of

1.5 cm between the device and the human body. During use, the actual SAR

values for this device are usually well below the values stated above. This is
because, for purposes of system efficiency and to minimize interference
on the network, the operating power of your device is automatically
decreased when full power is not needed. The lower the power output of
the device, the lower its SAR value.

Body-worn SAR testing has been carried out at a separation distance of

1.5 cm. To meet RF exposure guidelines during body-worn operation, the

device should be positioned at least this distance away from the body.

If you are not using an approved accessory ensure that whatever product
is used is free of any metal and that it positions the device the indicated
distance away from the body.

Organizations such as the World Health Organization and the US Food and
Drug Administration have suggested that if people are concerned and want
to reduce their exposure they could use a hands-free accessory to keep
the wireless device away from the head or body during use, or reduce the
amount of time spent on the device.

Please note by using the device some of your personal data may be
shared with the main device. It is under your responsibility to protect your
own personal data, not to share with it with any unauthorized devices or
third party devices connected to yours. For devices with Wi-Fi features,
only connect to trusted Wi-Fi networks. Also when using your device as a
hotspot (where available), use network security. These precautions will help
prevent unauthorized access to your device. Your device can store personal
information in various locations, including a SIM card, memory card, and
built-in memory. Be sure to remove or clear all personal information before
you recycle, return, or give away your device. Choose your apps and updates
carefully, and install from trusted sources only. Some apps can impact your
device’s performance and/or have access to private information, including
account details, call data, location details, and network resources.

Note that any data shared with TCL Communication Ltd. is stored in
accordance with applicable data protection legislation. For these purposes
TCL Communication Ltd. implements and maintains appropriate technical
and organizational measures to protect all personal data, for example,
against unauthorized or unlawful processing and accidental loss or
destruction of or damage to such personal data whereby the measures
shall provide a level of security that is appropriate having regard to:

(i) the technical possibilities available,

(ii) the costs for implementing the measures,

(iii) the risks involved with the processing of the personal data, and

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(iv) the sensitivity of the personal data processed.

You can access, review, and edit your personal information at any time by
logging into your user account, visiting your user profile, or contacting us
directly. Should you require us to edit or delete your personal data, we may
ask you to provide us with evidence of your identity before we can act on
your request.

• LICENCES

microSD Logo is a trademark of SD-3C LLC.

The Bluetooth word mark and logos are owned by the
Bluetooth SIG, Inc. and any use of such marks by TCL
Communication Ltd. and its affiliates is under license. Other
trademarks and trade names are those of their respective
owners.

Alcatel 5005R Bluetooth Declaration ID D044937

The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance.

Google, the Google logo, Android, the Android logo, Google
Search TM, Google Maps TM, Gmail TM, YouTube, and Google Play
Store are trademarks of Google Inc.

The Android robot is reproduced or modified from work
created and shared by Google and used according to terms
described in the Creative Commons 3.0 Attribution License.

US Information Concerning the Federal Communications Commission
(“FCC”) Requirements for Hearing Aid Compatibility with Wireless
Devices

When wireless devices are used near hearing devices (such as hearing
aids and cochlear implants), users may detect a buzzing, humming, or
whining noise. Some hearing devices are more immune than others to this
interference, and wireless devices also vary in the amount of interference
that they generate.

The wireless telephone industry has developed ratings to assist hearing
device users in finding wireless devices that may be compatible with their
hearing devices. Not all wireless devices have been rated. Wireless devices
that are rated will have the rating displayed on the box together with other
relevant approval markings.

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The ratings are not guarantees. Results will vary depending on the user’s
hearing device and hearing loss. If your hearing device is vulnerable
to interference, you may not be able to use a rated wireless device
successfully. Consulting with your hearing health professional and testing
the wireless device with your hearing device is the best way to evaluate it
for your personal needs.

This smartphone has been tested and rated for use with hearing aids for
some of the wireless technologies that the smartphone uses. However,
other wireless technologies may be used in this smartphone that have not
been tested for use with hearing aids. It is important to try the different
features of your smartphone thoroughly and in different locations to
determine if you hear any interfering noise when using this smartphone with
your hearing aid or cochlear implant. Consult your wireless service provider
about its return and exchange policies, and for information about hearing
aid compatibility.

Hearing aid compatibility rating for this smartphone: M4/T3

How the ratings work

M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements and are
likely to generate less interference to hearing devices than wireless devices
that are not labeled. M4 is the better or higher of the two ratings.

T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements and
are likely to be more usable with a hearing device’s telecoil (“T Switch”
or “Telephone Switch”) than unrated wireless devices. T4 is the better or
higher of the two ratings. (Note that not all hearing devices have telecoils
in them.)

Hearing devices may also be measured for immunity to this type of
interference. Your hearing device manufacturer or hearing health
professional may help you find results for your hearing device. The more
immune your hearing aid is, the less likely you are to experience interference
noise from wireless devices.

For more information about the actions that the FCC has taken with regard
to hearing aid compatibility with wireless devices and other steps that the
FCC has taken to ensure that individuals with disabilities have access to
telecommunications services, visit www.fcc.gov/cgb/dro.

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General information ...........................

• Website: https://us.alcatelmobile.com

• Facebook: https://www.facebook.com/alcatelmobileus

• Call support: U.S.A.: 855-368-0829

• Email support: U.S.A.: https://us.alcatelmobile.com/contact

• Manufacturer: TCL Communication Ltd.

An electronic version of this produc t safety infor mation is available in
English and other languages according to availability on our website:
https://us.alcatelmobile.com

Your device is a transceiver that operates on Wi-Fi with 2.4GHz and
Bluetooth with 2.4GHz.

Electronic labeling path: Touch Settin gs > System > Re gulator y &
Safet y or pre ss *#07#, you can fi nd more inform ation abou t labeling

such as FC C ID.

Protection against theft

Your device is identified by an IMEI (phone serial number) shown on the
packaging label and in the product's memory. We recommend that you
note the number the first time you use your device by entering *#06# and
keep it in a safe place. It may be requested by the police or your operator
if your device is stolen. This number allows your device to be blocked,
preventing a third person from using it, even with a different SIM card.

Disclaimer

There may be certain differences between the user manual description and
the device’s operation, depending on the software release of your device or
specific operator services.

TCL Communication Ltd. shall not be held legally responsible for such
differences, if any, nor for their potential consequences, which responsibility
shall be borne by the operator exclusively.

This device may contain materials, including applications and software in
executable or source code form, which is submitted by third parties for
inclusion in this device ("Third Party Materials").

https://ca.alcatelmobile.com

https://www.facebook.com/alcatelmobileca

Canada: 855-844-6058

Canada: https://ca.alcatelmobile.com/contact

5/F, Building 22E, 22 Science Park East Avenue, Hong
Kong Science Park, Shatin, NT, Hong Kong

(2)

(1)

,

(1)

It depends on countries.

(2)

Contact your network operator to check service availability.

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All third party materials in this device are provided "as is", without warranty
of any kind, whether express or implied, including the implied warranties
of merchantability, fitness for a particular purpose or use/third party
application, interoperability with other materials or applications of the
purchaser and non-infringement of copyright. The purchaser undertakes
that TCL Communication Ltd. has complied with all quality obligations
incumbent upon it as a manufacturer of mobile devices and devices in
complying with Intellectual Property rights. TCL Communication Ltd. will at
no stage be responsible for the inability or failure of the Third Party Materials
to operate on this device or in interaction with any other devices of the
purchaser. To the maximum extent permitted by law, TCL Communication
Ltd. disclaims all liability for any claims, demands, suits, or actions, and
more specifically – but not limited to – tort law actions, under any theory of
liability, arising out of the use, by whatever means, or attempts to use, such
Third Party Materials. Moreover, the present Third Party Materials, which
are provided free of charge by TCL Communication Ltd., may be subject to
paid updates and upgrades in the future; TCL Communication Ltd. waives
any responsibility regarding such additional costs, which shall be borne
exclusively by the purchaser. The availability of the applications may vary
depending on the countries and the operators where the device is used; in
no event shall the list of possible applications and software provided with
the devices be considered as an undertaking from TCL Communication
Ltd.; it shall remain merely as information for the purchaser. Therefore,
TCL Communication Ltd. shall not be held responsible for the lack of
availability of one or more applications wished for by the purchaser, as
its availability depends on the country and the operator of the purchaser.
TCL Communication Ltd. reserves the right at any time to add or remove
Third Party Materials from its devices without prior notice; in no event shall
TCL Communication Ltd. be held responsible by the purchaser for any
consequences that such removal may have on the purchaser regarding the
use or attempt to use such applications and Third Party Materials.

Accessory

◆ 2200mAh Battery ◆ Quick Start Guide

◆ Wall charger ◆ USB cable

◆ Safety and warranty information ◆ SIM card

◆ LCD sticker

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1 YEAR LIMITED WARRANTY ..............

TCT Mobile Inc., offers a 1 year limited warranty on all TCL, Alcatel, Alcatel
One-Touch, BlackBerry devices that are found to be defective in materials
or workmanship upon submission of the following items:

1. Proof of purchase – consisting of original invoice or sales slip indicating

the date of purchase, dealer’s name, model and serial number of the
product.

General Terms and Conditions

This warranty is confined to the first purchaser of the product only and is not
applicable to cases other than defects in material, design and workmanship.

Items and Conditions Not Covered:

• Damages resulting from normal wear and tear and/or the need for

regular maintenance shall not constitute a defect under the terms of
this warranty.

• Abuse or misuses, including but not solely limited to the failure to

use this product for its normal purposes or in accordance with TCT’s
instructions on usage and maintenance.

• Defects resulting from usage of the product in conjunction with

accessories that are not approved by TCT for use with this product.

• TCT will not be responsible for any repairs caused by third party

component parts, or service that is found to be the cause for the defect
or damage of the product.

• TCT will not be responsible for failure to use the battery in accordance

with the specific instructions of core outlined in the product user
manual. For example, do not attempt to open sealed devices, such as
batteries. Opening of sealed devices may result in bodily injury and/or
property damage.

• Accidents, Acts of God, lightning, water, fire, public disturbances,

improper ventilation, voltage fluctuations or any cause beyond the
control of TCT.

• This warranty does not affect the consumers’ statutory rights nor the

consumers’ rights against the dealer related to their purchase/ sales
agreement.

TCT’s 1 Year Limited Warranty will abide by the following options
regarding claims:

1. Repair the TCT product using new or previously used parts that are

equivalent to new in performance and reliability.

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2. Replace the TCT product with the same model (or with customer

consent a product that has similar functionality) formed from new and/
or previously used parts that are equivalent to new in performance and
reliability.

a. When a TCT product or part is replaced or provided, any replacement

item becomes the customer’s property and the replaced or refunded
item becomes TCT’s property.

b. TCT will not provide any data transfer service. This is the customer’s

responsibility. TCT shall not be liable for the loss of any saved/stored
data in products that are either repaired or replaced. Customer should
maintain a separate backup copy of the contents of the device’s data.

3. All refund requests shall be submitted to the retailer where the device(s)

were originally purchased and shall subject to the retailer’s refund
policies. Customers may obtain the retailers return policies at the links
provided below:

a. U.S. https://us.alcatelmobile.com/return-policy/

b. Canada https://ca.alcatelmobile.com/return-policy/

4. Repair or Replacement of any TCT product under the terms of this

warranty does not provide right to extension or renewal of the warranty
period.

5. Warranty repairs are available free of charge at TCT authorized repair

centers for products that comply with the General Terms and Conditions
of this warranty. Shipping cost of the defective product(s) to TCT
authorized repair center is to be paid by the customer. The customer is
responsible for any damage to the defective product during shipment to
the authorized repair center.

6. This warranty is not transferrable. This warranty will be the purchasers’

sole and exclusive remedy and neither TCT nor its service centers shall
be liable for any incidental or consequential damages or breach of any
express or implied warranty of this product.

7. This warranty extends to products purchased and sold within the United

States and Canada. All products sold in United States will be subject to
their respective state and federal laws. All products purchased in Canada
will be subject to Canadian laws.

Company Contact Information

Customer Care may be contacted at:

USA Phone Number 855-368-0829 or https://us.alcatelmobile.com/

Canada Phone Number 855-844-6058 or https://ca.alcatelmobile.com/

BlackBerry Support # 1 855-223-4034 (USA and Canada) or
www.blackberrymobile.com

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