Safety and Warranty
Information
This device meets applicable national
SAR limits of 1.6 W/kg. SAR values
can be found on page 8 of this user
guide. Note that the product may be
www.sar-tick.com
CJD1JAALZAAA
Printed in China
transmitting even if you are not using it.
To prevent possible hearing damage,
do not listen at high volume levels for
long periods. Exercise caution when
holding your device near your ear
while the loudspeaker is in use.
The tablet contains magnets which
may interfere with other devices
and items (such as credit card,
pacemakers, defibrillators, etc.).
Please maintain at least 15 cm of
separation between your tablet and the
devices/items mentioned above.
9024O
1
Safety information
We recommend that you read this chapter carefully before
using your device. The manufacturer disclaims any liability for
damage, which may result as a consequence of improper use
or use contrary to the instructions contained here.
•TRAFFIC SAFETY
Given that studies show that using a device while driving a
vehicle constitutes a real risk, even when the hands-free kit is
used (car kit, headset...), drivers are requested to refrain from
using their device when the vehicle is not parked.
When driving, do not use your device or headphones to
listen to music. Using a headphones can be dangerous and
forbidden in some areas. When switched on, your device
emits electromagnetic waves that can interfere with the
vehicle’s electronic systems such as ABS anti-lock brakes or
airbags. To ensure that there is no problem:
- do not place your device on top of the dashboard or within
an airbag deployment area,
- check with your car dealer or the car manufacturer to make
sure that the dashboard is adequately shielded from device
RF energy.
•CONDITIONS OF USE
You are advised to switch off the device from time to time to
optimize its performance.
The product shall only be connected to a USB interface of
version USB2.0 or 1.1.
Switch the device off before boarding an aircraft.
Switch the device off when you are in healthcare facilities,
except in designated areas. As with many other types of
equipment now in regular use, these devices can interfere
with other electrical or electronic devices, or equipment using
radio frequencies.
Switch the device off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel
depot, petrol station, or chemical plant, or in any potentially
explosive atmosphere.
When the device is switched on, it should be kept at least 15
cm from any medical device such as a pacemaker, a hearing
aid or insulin pump, etc. In particular when using the device,
you should hold it against the ear on the opposite side to the
device, if any.
2
To avoid hearing impairment, move the device away from your
ear while using the "hands-free" mode because the amplified
volume might cause hearing damage.
Do not let children use the device and/or play with the device
and accessories without supervision.
Please note that your device is a unibody device, the back
cover and battery are not removable. Do not attempt to
disassemble your device. If you disassemble your device the
warranty will not apply. Also, disassembling the device may
damage the battery, and may cause leakage of substances
that could create an allergic reaction.
Always handle your device with care and keep it in a clean
and dust-free place.
Do not allow your device to be exposed to adverse weather
or environmental conditions (moisture, humidity, rain,
infiltration of liquids, dust, sea air, etc.). The manufacturer's
recommended operating temperature range is -0°C to +45°C.
At over 45°C the legibility of the device’s display may be
impaired, though this is temporary and not serious.
Do not open, dismantle or attempt to repair your device
yourself.
Do not drop, throw or bend your device.
Do not use the device if the glass made screen is damaged,
cracked or broken to avoid any injury.
Do not paint it.
Use only batteries, chargers and accessories which
are recommended by TCL Communication Ltd. and its
affiliates and are compatible with your device model. TCL
Communication Ltd. and its affiliates disclaim any liability for
damage caused by the use of other chargers or accessories.
Remember to make back-up copies or keep a written record of
all important information stored in your device.
Some people may suffer epileptic seizures or blackouts when
playing video games. These seizures or blackouts may occur
even if a person never had a previous seizure or blackout. If
you have experienced seizures or blackouts, or if you have a
family history of such occurrences, please consult your doctor
before playing video games on your device.
3
Parents should monitor their children’s use of video games
on the device. All persons should discontinue use and consult
a doctor if any of the following symptoms occur: convulsion,
eye or muscle twitching, loss of awareness, involuntary
movements, or disorientation. To limit the likelihood of such
symptoms, please take the following safety precautions:
- Take a minimum of a 15-minute break hourly.
- Play in a room in which all lights are on.
- Play at the farthest distance possible from the screen.
- If your hands, wrists, or arms become tired or sore while
playing, stop and rest for several hours before playing
again.
- If you continue to have sore hands, wrists, or arms during
or after playing, stop the game and see a doctor.
When you play games on your device, you may experience
occasional discomfort in your hands, arms, shoulders, neck,
or other parts of your body. Follow the instructions to avoid
problems such as tendinitis, carpal tunnel syndrome, or other
musculoskeletal disorders.
•PRIVACY
Please note that you must respect the laws and regulations
in force in your jurisdiction or other jurisdiction(s) where
you will use your device regarding taking photographs and
recording sounds with your device. Pursuant to such laws and
regulations, it may be strictly forbidden to take photographs
and/or to record the voices of other people or any of their
personal attributes, and duplicate or distribute them, as this
may be considered to be an invasion of privacy. It is the
user's sole responsibility to ensure that prior authorization be
obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the
manufacturer, the seller or vendor of your device (including
the operator) disclaim any liability which may result from the
improper use of the device.
4
Please note that by using the device some of your personal
data may be shared with the main device. It is under your
own responsibility to protect your own personal data and not
share it with any unauthorized devices or third party devices
connected to yours. For products with Wi-Fi features, only
connect to trusted Wi-Fi networks. Also, when using your
product as a hotspot (where available), use network security.
These precautions will help prevent unauthorized access to
your device. Your product can store personal information in
various locations including a SIM card, memory card, and
built-in memory. Be sure to remove or clear all personal
information before you recycle, return, or give away your
product. Choose your apps and updates carefully, and
install from trusted sources only. Some apps can impact
your product’s performance and/or have access to private
information including account details, call data, location details
and network resources.
Note that any data shared with TCL Communication Ltd.
is stored in accordance with applicable data protection
legislation. For these purposes, TCL Communication
Ltd. implements and maintains appropriate technical and
organizational measures to protect all personal data, for
example against unauthorized or unlawful processing and
accidental loss or destruction of or damage to such personal
data whereby the measures shall provide a level of security
that is appropriate having regard to
(i) the technical possibilities available,
(ii) the costs for implementing the measures,
(iii) the risks involved with the processing of the personal
data, and
(iv) the sensitivity of the personal data processed.
You can access, review, and edit your personal information
at any time by logging into your user account, visiting your
user profile, or by contacting us directly. Should you require
us to edit or delete your personal data, we may ask you to
provide us with evidence of your identity before we can act
on your request.
•BATTERY
Following new air regulation, the battery of your product is not
charged. Please charge it first.
Please note your tablet is a unibody device, the back
cover and battery are not removable. Observe the following
precautions for battery use:
5
- Do not attempt to open the back cover and replace the
inner rechargeable Li-polymer battery. Please contact the
dealer to replace it.
- Do not attempt to eject, replace, or open battery.
- Do not puncture the back cover of your device.
- Do not burn or dispose of your device in household
garbage or store it at temperature above 50°C.
- Dispose of used batteries according to the instructions
This symb ol on your dev ice, the ba ttery, an d the
acces sories m eans that t hese prod ucts must b e
taken to co llecti on points a t the end of th eir life:
- Munici pal waste di sposal c enters wit h specif ic
bins for t hese items o f equipme nt.
- Collec tion bin s at points of s ale.
They will t hen be recy cled, prev enting sub stance s being
dispos ed of in the env ironmen t, so that th eir comp onents
can be reu sed.
In European Union countries:
These c ollecti on point s are acce ssible fr ee of charg e.
All pro ducts wit h this sign m ust be brou ght to these
collection points.
In non-European Union jurisdictions:
Items of eq uipment with thi s symbol are n ot to be thrown into
ordinar y bins if yo ur juris diction o r your regi on has suit able
recycli ng and col lectio n facilit ies; inste ad they are to b e
taken to co llecti on points f or them to be r ecycle d.
•CHARGERS
Charge rs will ope rate with in the temp erature r ange of: 0°C
to 40°C.
The char gers des igned for y our device m eet with th e
standa rd for safet y of informatio n technology eq uipment and
offi ce equipm ent use. Th ey are also co mpliant to t he eco
design d irective 2 009/125 /EC. Due to di ffere nt applic able
electr ical sp ecifi cations , a charge r you purcha sed in one
jurisdiction may not work in another jurisdiction. They should
be used fo r this purp ose only.
The charger shall be installed near the device and shall be
easily accessible.
6
•Federal Communications Commission (FCC)
Declaration of Conformity
This devi ce comp lies with p art 15 of the FC C Rules.
Operat ion is subj ect to the f ollowing t wo cond itions: (1) This
device m ay not cause h armful in terfer ence, and (2) th is
device must accept any interference received, including
interference that may cause undesired operation.
This devi ce has bee n tested and f ound to com ply with
the limit s for a Clas s B digital , p ursuant to P art 15 of
the FCC Rul es. These l imits are de signed to p rovide
reasonable protection against harmful interference in a
reside ntial inst allatio n. This equ ipment ge nerates, u ses and
can radi ated radio f requen cy energy a nd, if not ins talled
and used in a ccord ance with t he instr uction s, may cause
harmfu l interf erence to r adio com municat ions. Ho wever,
there is n o guarante e that inter feren ce will not o ccur in a
particular installation If this equipment does cause harmful
inter ference t o radio or te levision r ecepti on, which c an be
determi ned by turn ing the equ ipment of f and on, the u ser is
encour aged to tr y to corr ect the int erfer ence by one o r more
of the foll owing mea sures:
- Reori ent or relo cate the r eceivin g antenna.
- Increase the separation between the equipment and
receiver.
- Connect t he equipme nt into an outlet on a ci rcuit dif ferent
from tha t to which th e receive r is conne cted.
- Consult th e dealer or a n experie nced rad io/T V technician
for help.
FCC Cauti on:
Change s or modif icatio ns not expre ssly appr oved by the
part y respons ible for c omplian ce could v oid the use r‘s
author ity to ope rate the eq uipment.
FCC RF Exp osure In forma tion (SA R):
This devi ce is desi gned and ma nufactu red not to exce ed
the emis sion limi ts for expo sure to radi o frequen cy (RF)
energy s et by the Feder al Commun icatio ns Commis sion of
the United States.
7
Althou gh the SAR i s determi ned at the hi ghest ce rtif ied
power leve l, the actu al SAR level o f the devic e while
operat ing can be we ll below th e maximu m value. Thi s is
becaus e the devic e is desig ned to oper ate at multip le power
levels so as t o use only th e power requ ired to rea ch the
networ k. In gene ral, the cl oser you ar e to a wirele ss base
statio n antenna, t he lower th e power outp ut.
The expos ure stand ard for wir eless dev ices emp loys a unit
of measur ement kno wn as the Spe cific A bsorpt ion Rate, or
SAR. Th e SAR limi t set by the FCC is 1.6 W/kg.
Tests for SAR a re conduc ted using s tandard o perati ng
positi ons acce pted by the FCC w ith the dev ice tran smitti ng
at its high est cer tifie d power level i n all teste d frequen cy
bands.
The FCC has g ranted an Equ ipment Aut horiza tion for
this mod el device w ith all rep orted S AR levels eva luated
as in comp liance w ith the FCC R F exposure g uidelin es.
SAR info rmatio n on this mod el device i s on file w ith the
FCC and ca n be found und er the Dis play Grant s ection
of HYPERLINK "http://www.fcc.gov/oet/ea/fccid" www.fcc.
gov/oet /ea/fc cid afte r search ing on FCC ID: 2 ACCJBT 02
For this dev ice, the hi ghest rep orted S AR value fo r usage
near the b ody is:
Maximum SAR for this model and conditions under which
9024O (Body) 1.37 W/kg
During u se, the actual SA R values for t his device are usua lly
well belo w the value s stated ab ove. This is be cause, fo r
purposes of system efficiency and to minimize interference
on the net work, th e operat ing power of yo ur device i s
automatically decreased when full power is not needed.
The lower t he power ou tput of the d evice, the l ower its
SAR value.
To meet RF exposu re guidel ines duri ng body- worn
operat ion, the dev ice shou ld be posit ioned at le ast this
distanc e away from t he body.
If you are no t using an app roved acc essor y ensure th at
whatever p roduct is u sed is fre e of any metal an d that it
positi ons the dev ice the ind icated di stance a way from the
bod y.
it was recorded:
8
Organi zations s uch as the Wo rld Heal th Organi zation an d
the US Food a nd Drug Ad ministr ation have su ggested t hat
if peopl e are conc erned an d want to redu ce their ex posure
they cou ld use a hands -free a ccesso ry to keep t he wirele ss
device aw ay from the head or bo dy during use, or re duce the
amount of t ime spent o n the devic e
•ISEDC Notice
This devi ce comp lies with I nnovatio n, Scienc e and
Economic Development Canada (ISEDC) license-exempt
RSS stan dard(s). Oper ation is sub ject to th e followi ng two
conditions:
(1) this device may not cause interference, and
(2) this device mu st accept a ny interf erence, i ncludin g
inter ference t hat may caus e undesir ed operat ion of the
device.
Le prése nt apparei l est confo rme aux CN R d'Inn ovation,
Sciences et Développement économique Canada (ISEDC)
applicables aux appareils radio exempts de licence.
L'exploitatio n est autor isée aux de ux condi tions sui vantes:
(1) l'appare il ne doit pa s produir e de brouil lage, et
(2) l'uti lisateur d e l'appar eil doit ac cepter to ut brouill age
radioé lectri que subi, m ême si le bro uillage es t
susceptible d'en
This Class B digital apparatus complies with Canadian
ICES-003.
Cet appar eil numér ique de la c lasse B est c onform e à la
norme N MB- 003 du Ca nada.
IC: 9238A-0077
•ISEDC Radiation Exposure Statement
This EUT is c omplia nce with S AR for gene ral popu lation/
uncont rolled ex posure lim its in ISED C RSS-102 an d had
been test ed in acco rdance w ith the mea surement m ethods
and proc edures sp ecifi ed in IEEE 1528 a nd IEC 6220 9.
This devi ce and its a ntenna(s) must no t be co- located
or opera ting in co njuncti on with any ot her antenn a or
transmitter.
9
Cet appar eil est co nforme au x limites d 'exposit ion DAS
incont rôlée po ur la popula tion gén érale de la n orme CNR 102 d'Innovation, Sciences et Développement économique
Canada (I SEDC) et a été tes té en confo rmité avec l es
méthod es de mesur e et procéd ures spéc ifiée s dans IEEE
1528 et IEC 622 09.
Cet appar eil et sa ou se s antennes n e doivent pa s être
co-localisés ou fonctionner en conjonction avec tout autre
antenne ou transmetteur.
Caution:
(i) the devi ce for ope ration in t he band 5150- 5250 MH z
is only fo r indoor us e to reduce t he potent ial for har mful
inter ference t o co-c hannel m obile sate llite syste ms;
(ii) the ma ximum ante nna gain pe rmitte d for devic es in the
bands 525 0-5350 M Hz shall be such th at the equipment st ill
compli es with th e e.i.r.p. limit;
(iii) the m aximum an tenna gain p ermitt ed for devic es in the
band 5725 -58 50 MHz sh all be such t hat the equi pment sti ll
compli es with th e e.i.r.p. limit s specif ied for po int-to -point
and non -point to -poin t operati on as appro priate; an d
(iv) Users s hould als o be advise d that high -power r adars
are allo cated as pr imary u sers (i.e. p riorit y users) of th e
bands 525 0-5 350 MHz a nd 5650 -58 50 MHz an d that thes e
radars c ould cau se inter ference a nd/or dam age to LE- LAN
device s.
Avertissement:
(i) les dispositifs fonctionnant dans la bande 5150-5250 MHz
sont rése rvés uni quement p our une uti lisatio n à l’intéri eur
afin de ré duire les r isques d e brouill age préjud iciabl e aux
systèmes de satellites mobiles utilisant les mêmes canaux;
(ii) le gain maximal d'antenne permis pour les dispositifs
utilis ant les bandes de 525 0 à 5 350 MHz doit êtr e conforme
à la limite d e la p.i.r.e;
(iii) le gain maximal d'antenne permis (pour les dispositifs
utilis ant la bande de 5 725 à 5 85 0 MHz) doit être conf orme à
la limite d e la p.i.r.e. spécifié e pour l'exploit ation point à poi nt
et l’exploit ation no n point à poi nt, selon l e cas;
(iv) De plus , les utili sateurs de vraient au ssi être avi sés que
les util isateurs d e radars d e haute puis sance so nt désigné s
utilis ateurs pr incipau x (c.-à-d ., qu’ils ont la p riori té) pour
les band es 5250 -535 0 MHz et 565 0-5 850 MH z et que ces
radars p ourrai ent cause r du brouill age et/o u des domma ges
aux dispo sitifs L AN- EL.
Indoor use
10
(i) the devi ce for ope ration in t he band 5150- 5250 MH z
is only fo r indoor us e to reduce t he potent ial for har mful
inter ference t o co-c hannel m obile sate llite syste ms;
Avertissement:
(i) les dispositifs fonctionnant dans la bande 5150-5250 MHz
sont rése rvés uni quement p our une uti lisatio n à l’intéri eur
afin de ré duire les r isques d e brouill age préjud iciabl e aux
systèmes de satellites mobiles utilisant les mêmes canaux;
•LICENCES
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned by
the Bluetooth SIG,
Inc. and any use of such marks by TCL
Communication Ltd. and its affiliates are under
license. Other trademarks and trade names are
those of their respective owners.
9024O Bluetooth DID D034093
The Wi-Fi Logo is a certification mark of the
Wi-Fi Alliance.
Your device uses non-harmonized frequency and
is intended for use in all European countries.
The WLAN can be operated in the EU without
restriction indoors, but cannot be operated
outdoors in France.
Google, the Google logo, Android, the Android logo, Google
Search™, Google Maps™, Gmail™, YouTube, Google Play
Store, Google Latitude™ and Hangouts™ are trademarks
of Google Inc.
The Android robot is reproduced or modified from work
created and shared by Google and used according to terms
described in the Creative Commons 3.0 Attribution License
(the text will show when you long press Google legal in
Settings > About Tablet > Legal information)
(1)
.
(1)
It may not be available according to the countries.
11
General information
•Internet address: www.alcatelonetouch.ca
•Hotline Number: In United States please call, (855)
368-0829 for technical support. In Canada please call,
(855) 844-6058 for technical support.
•Manufacturer: TCL Communication Ltd.
On our website, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask
any questions you may have.
An electronic version of this user guide is available in English
and other languages according to availability on our server:
www.alcatelonetouch.ca
Your device is a transceiver that operates on Wi-Fi with
2.4GHz and 5GHz, Bluetooth with 2.4GHz.
Company Address:
5/F, Building 22E, 22 Science Park East Avenue, Hong
Kong Science Park, Shatin, NT, Hong Kong
Batt ery Rec ycling (U SA & Canad a):
Alcatel partners with Call2Recycle® to offer a
safe and convenient battery recycling program.
For more information on our Battery Recycling Program, please
visit the USA and Canada website at www.alcatelonetouch.
us/battery-recycling and www.alcatelonetouch.ca/batteryrecycling
Disclaimer
There may be certain differences between the user manual
description and the device’s operation, depending on the
software release of your device or specific operator services.
This device may contain materials, including applications
and software in executable or source code form, which is
submitted by third parties for inclusion in this device ("Third
Party Materials").
12
All third party materials in this device are provided "as is",
without warranty of any kind, whether express or implied,
including the implied warranties of merchantability, fitness
for a particular purpose or use/third party application,
interoperability with other materials or applications of the
purchaser and non-infringement of copyright.
The purchaser undertakes that TCL Communication has
complied with all quality obligations incumbent upon it as a
manufacturer of mobile devices and devices in complying
with Intellectual Property rights. TCL Communication will at
no stage be responsible for the inability or failure of the Third
Party Materials to operate on this device or in interaction with
any other devices of the purchaser. To the maximum extent
permitted by law, TCL Communication disclaims all liability for
any claims, demands, suits or actions, and more specifically
– but not limited to – tort law actions, under any theory of
liability, arising out of the use, by whatever means, or attempts
to use, such Third Party Materials. Moreover, the present
Third Party Materials, which are provided free of charge by
TCL Communication, may be subject to paid updates and
upgrades in the future; TCL Communication waives any
responsibility regarding such additional costs, which shall
be borne exclusively by the purchaser. The availability of the
applications may vary depending on the countries and the
operators where the device is used; in no event shall the list of
possible applications and software provided with the devices
be considered as an undertaking from TCL Communication;
it shall remain merely as information for the purchaser.
Therefore, TCL Communication shall not be held responsible
for the lack of availability of one or more applications wished
for by the purchaser, as its availability depends on the country
and the operator of the purchaser. TCL Communication
reserves the right at any time to add or remove Third
Party Materials from its devices without prior notice; in no
event shall TCL Communication be held responsible by the
purchaser for any consequences that such removal may have
on the purchaser regarding the use or attempt to use such
applications and Third Party Materials.
Accessory
◆ Charger, 5.0VDC/2.0A
◆ USB cable, 5pins micro-USB
13
Warranty
Your device is warranted against any defect or malfunctioning
which may occur in conditions of normal use during the
warranty period of twenty-four (24) months
purchase as shown on your original invoice.
(2)
Batteries
and accessories sold with your device are also
warranted against any defect which may occur during the first
twenty-four (24) months
on your original invoice.
In case of any defect of your device which prevents you from
normal use thereof, you must immediately inform your vendor
and present your device with your proof of purchase.
If the defect is confirmed, your device or part thereof will be
either replaced or repaired, as appropriate. Repaired device
and accessories are entitled to a 30 days warranty for the
same defect. Repair or replacement may be carried out using
reconditioned components offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes
any other costs.
This warranty shall not apply to defects to your device and/or
accessory due to (without any limitation):
1) Non-compliance with the instructions for use or installation,
or with technical and safety standards applicable in the
geographical area where your device is used;
2) Connection to any equipment not supplied or not
recommended by TCL Communication Ltd. ;
(1)
The warranty period may vary depending on your country.
(2)
The life of a rechargeable mobile device battery in terms
of conversation time standby time, and total service
life, will depend on the conditions of use and network
configuration. Batteries being considered expendable
supplies, the specifications state that you should obtain
optimal performance for your device during the first six
months after purchase and for approximately 200 more
recharges.
(1)
from the date of purchase as shown
14
(1)
from the date of
3) Modification or repair performed by individuals not
authorized by TCL Communication Ltd. or its affiliates or
your vendor;
4) Modification, adjustment or alteration of software or
hardware performed by individuals not authorized by TCL
Communication Ltd. ;
5) Inclement weather, lightning, fire, humidity, infiltration of
liquids or foods, chemical products, download of files,
crash, high voltage, corrosion, oxidation…
Your device will not be repaired in case labels or serial
numbers (IMEI/SN)have been removed or altered.
There are no express warranties, whether written, oral
or implied, other than this printed limited warranty or the
mandatory warranty provided by your country or jurisdiction.
In no event shall TCL Communication Ltd. or any of its
affiliates be liable for indirect, incidental or consequential
damages of any nature whatsoever,including but not limited
commercial or financial loss or damage,loss of data or loss
of image to the full extent those damages can be disclaimed
by law.
Some countries/states do not allow the exclusion or limitation
of indirect, incidental or consequential damages, or limitation
of the duration of implied warranties, so the preceding
limitations or exclusions may not apply to you.
Electronic Recycling
For more information on Electronic Recycling, please:
1) Visit alcatel Electronic Recycling Program website at
http://www.alcatelonetouch.us/Electronic-RecyclingProgram-Accessibility-and-Compliance/b/11522543011,
or
2) Call alcatel US Customer Support at 1-855-368-0829.
15
Troubleshooting
Before contacting the service centre, you are advised to
follow the instructions below:
• You are advised to fully charge ( ) the battery for
optimal operation.
• Avoid storing large amounts of data in your tablet as this
may affect its performance.
• Use Factory data reset and the upgrade tool to perform
tablet formatting or software upgrading. All user tablet
data: contacts, photos, and files, downloaded applications
will be lost permanently. It is strongly advised to fully back
up the tablet data and profile before doing formatting
and upgrading.
Please pay attention that after Factory data reset is
performed you may be requested to enter Google account
(1)
credentials
reset. Otherwise you will not be able to use the device.
If you don’t remember your Google account credentials
please complete Google account recovery procedure. In
case you don’t succeed in it
• Please apply to authorized repair center, but remember
My tablet cannot be switched on or is frozen
• When the tablet cannot be switched on, charge for at least
• When the tablet falls into a loop during power on-off
My tablet has not responded for several minutes
• Restart your tablet by long pressing the Power key for
My tablet turns off by itself
• Check that your screen is locked when you are not using
• Check the battery charge level.
(1)
that were used on this device before Factory
that it will not be regarded as warranty case.
20 minutes to ensure the minimum battery power needed,
then try to switch on again.
animation and the user interface cannot be accessed,
press the Power key to Pop up the options, then long
press "Power Off" to enter Safe Mode. This eliminates any
abnormal OS booting issues caused by 3rd party APKs.
about 10 seconds.
your tablet, and make sure the Power key is not miscontacted due to unlocked screen.
Applicable for Android OS versions starting from 5.1.
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My tablet can’t charge properly
• Make sure that your battery is not completely discharged;
if the battery power is empty for a long time, it may take
around 20 minutes to display the battery charger indicator
on the screen.
• Make sure charging is carried out under normal conditions
(0°C to +40°C).
• When abroad, check that the voltage input is compatible.
My tablet can’t connect to the Internet
• Check your tablet’s Internet connection settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
I am unable to use the features described in the manual
• Check with your operator to make sure that your
subscription includes this service.
• Make sure this feature does not require an Alcatel
accessory.
I am unable to connect my tablet to my computer
• Install Alcatel Centre.
• Check that your USB driver is installed properly.
• Check that you have marked the checkbox of USB
debugging. To access this function, touch Settings\About
tablet, then touch Build number for 7 times. Now you may
touch Settings\Developer options\USB debugging.
• Check that your computer meets the requirements for
Alcatel Centre Installation.
• Make sure that you’re using the right cable from the box.
I am unable to download new files
• Make sure there is sufficient tablet memory for your
download.
• Check your subscription status with your operator.
The tablet cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your tablet is
visible to other users.
• Make sure that the two tablets are within Bluetooth’s
detection range.
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How to make your battery last longer
• Make sure you follow the complete charge time (minimum
2.5 hours).
• After a partial charge, the battery level indicator may not
be exact. Wait for at least 20 minutes after removing the
charger to obtain an exact indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as
possible.
• Update news and weather information on manual
demand, or increase their auto-check interval.
• Exit background-running applications if they are not being
used for a long time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The tablet will become warm following prolonged game
playing, internet surfing or running other complex
applications.
• This heating is a normal consequence of the CPU
handling excessive data such as game playing, internet
surfing or running other complex applications. Ending
above actions will make your tablet return to normal
temperature.
After Factory reset is performed my device asks to enter
Google account credentials and I can’t use it avoiding
(1)
this action
• After Factory reset is performed you need to enter the
.
original Google account credentials that were used on
this device before Factory data reset. Otherwise you
will not be able to use the device. If you don’t remember
your Google account credentials please complete Google
account recovery procedure. In case you don’t succeed in
it - please apply to authorized repair center, but remember
that it will not be regarded as warranty case.
(1)
Applicable for Android OS versions starting from 5.1.
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I don’t hear when somebody calls/message me, I just see
missed calls/messages notifications on display.
• Please check if Interruptions/Do not disturb mode is
activated on your device. If it is activated you can see a
“Star” symbol (for Android OS 5.X version) or
icon (for Android OS 6.X version) displayed on notification
panel. In this case you need deactivate Interruptions/Do
not disturb mode. To do it just press volume up or down
key and select “All” (on Android 5.X) or modify
it in Settings "Sound & notifications" Interruptions ( for
Android 5.X) or Do not disturb ( for Android 6.X).
My device asks me to enter some password/code/key that
I don’t remember or don’t know due to this device has
been used by another person before and I can’t get this
password/code/key from him/her.
• Password/code/key request could be caused by same
security feature activated on this device. You can try to
perform Factory data reset, but remember that if it doesn’t
help you need to apply authorized repair center and it will
not be regarded as warranty case.
Alcatel is a trademark of Alcatel-Lucent
and is used under license by TCL
Communication Ltd..
© Copyright 2017 TCL Communication
Ltd. All rights reserved
TCL Communication Ltd. reserves
the right to alter material or technical
specification without prior notice.
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