TCL Communication B069 User Manual

Quick Start Guide

This product meets applicable national SAR limits of 1.6 W/kg. The specific maximum SAR values can be found on page 24 of this user guide.

When carrying the product or using it while worn on your body, either use an

www.sar-tick.com

US_English - CJB1FM1ALAAA

approved accessory such as a holster or otherwise maintain a distance of 10mm from the body to ensure compliance with RF exposure requirements. Note that the product may be transmitting even if you are not making a phone call.

PROTECT YOUR HEARING

To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding your device near your ear while the loudspeaker is in use.

Your mobile .................

Left softkey

Pick up/Send call

Call log

Voicemail key

(long press)

* key Vibrate alert

Headset

connector

Camera

Right softkey

Power on/Power off/End key

(long press)

Micro-USB connector

1.1 Keys

Navigation key

• Press to confirm an option

• Press to go left/right/up/down

• Access main menu

• Pick up/Send a call

• Press: Enter Call log

• Access contacts

• Press: End a call

Return to the Home screen

• Long press: Power on/off

• Long press: Access your voicemail

From Idle screen

• Press: Enter 0

• Long press: "0/+" and"0/+/P/W" when in Dial

screen.

In Edit mode

• Press: Access symbols table

• Long press: 0

From Idle screen

• Press: *

In Edit mode:

• Press: Change input methods

From Idle screen

• Press: #

• Long press: Vibrate alert

In Edit mode

• Press: (space)

1.2 Status bar icons

In 2051A:

Battery charge level.

Level of network reception.

Missed calls.

Call forwarding activated: your calls will be forwarded.

SD card scanning completed.

Roaming.

Flight mode.

GPRS connection status (Activated).

Music activated.

Radio is on.

Headset connected.

Alarm or appointments set.

Receiving an MMS.

Sending an MMS.

SMS unread.

MMS unread.

(1)

The icons and illustrations in this guide are provided for information

purposes only.

(1)

Voicemail message received.

(Flickering) Message box is full: your phone can't accept

any new messages. You must access the message list and delete at least one message on your SIM card or on your phone memory.

Vibrate alert: your phone vibrates, but does not ring or beep with the exception of the alarm.

Silent mode: your phone does not ring, beep or vibrate with the exception of the alarm.

In 2051E:

Level of network reception.

Call forwarding activated: your calls will be forwarded.

GPRS connection status (Activated).

Roaming.

1.3 Home screen

1.3.1 Widget bar

Widgets are convenient shortcuts for quick access from the Home screen.

You can customize widget bar by "Settings/Phone settings/

Widget bar".

1.3.2 Change wallpaper

You can select a folder to choose one image as favorite wallpaper by selecting "Options/Set as /Wallpaper" in My

files or open the picture in Image and press to choose Set as wallpaper.

Getting started ............

2.1 Set up

Removing and installing the back cover

Removing and installing the battery

Inserting and removing the SIM card

SIM1

SIM2

Place the SIM card with the chip facing downwards and slide it into its housing. Make sure that it is correctly inserted. To remove the card, press it and slide it out.

For dual SIM models, SIM1 supports mini SIM card

and micro-SIM for SIM2.

(2)

, which only supports mini SIM card. Do not attempt to insert other SIM types like micro and nano cards, otherwise this may cause damage to your phone.

Charging the battery

Connect battery charger to your phone and plug into the socket.

• Charging may take about 20 minutes to start if the battery

is out of power.

• Be careful not to force the plug into the socket.

• Make sure the battery is correctly inserted before

connecting the charger.

• The mains socket must be near to the phone and easily

accessible (avoid electric extension cables).

• You are advised to charge the battery to its maximum when

using the phone for the first time (approximately 3 hours).

• To reduce power consumption and energy waste, when

battery is fully charged, disconnect your charger from the plug; reduce the backlight time, etc.

The charge is complete when the animation stops.

2.2 Power on your phone

Hold down the key until the phone powers on.

(1)

2051E only.

(2)

2051A

(1)

As to Single SIM model

2.3 Power off your phone

Hold down the key from the Home screen.

Making a call ...............

Dial the desired number then press the key to place the call. If you make a mistake, you can delete the incorrect digits by pressing the right softkey.

To hang up the call, press the key.

Making an emergency call

If your phone is covered by the network, dial emergency number and press the key to make an emergency call. This works even without a SIM card and without typing the PIN code.

3.1 Calling your voicemail

To access your voicemail, hold down the key.

3.2 Receiving a call

When you receive an incoming call, press the key to talk and then hang up by pressing the key.

3.3 Available functions during the call

During a call, you can access your contacts, call log, messages, etc. without hanging up the phone.

(1)

Contact your network operator to check service availability.

8 9

(1)

Messages ..............

4.1 Create message

You can select "Messages\New chat" from the main menu or access from the widget bar and select icon to create text/multimedia message. You can type a message and you can also modify a predefined message in Insert template or customize your message by adding pictures, records, videos, etc (only available while editing a MMS). While writing a message, select "Options" to access all the messaging options.

For dual SIM model, you can type a message and select to send it to a recipient in either the SIM1 or SIM2 directory One or more recipients can be added from contact list. Press "Contacts" through key to multi-select recipients from Contacts.

4.2 Create MMS

An SMS will be converted to MMS automatically when images, videos, audio, slides or attachments are inserted.

An SMS message of more than a certain number

of characters (the number of characters depends on your language) will be charged as several SMS. An MMS message containing photos and/ or sounds may also be billed as more than one message. Specific letters (accent) will increase the size of the SMS, this may cause multiple SMS to be sent to your recipient.

(1)

2051E only.

(2)

Contacts ..................

5.1 Consulting your contacts

To access the contacts from the Home screen, press the key and select the icon from the menu.

For dual SIM model, the complete contacts of both SIM1 and SIM2 are available in this menu

5.2 Adding a contact

You can add a new contact to phone or SIM card by selecting "Add Contact".

Call log .....................

6. 1 Access

You can access the function using the following options:

• Select from main menu

• Press the send key from main screen

• For dual SIM model, the contacts of both SIM1 and SIM2

are available in this menu

6.2 Available options

When you press Options, you can have access to Details, Call, Write message, Add to Contacts, Add to blacklist, Delete, Delete all, Call timers, GPRS counter.

(1)

2051E only.

(1)

Games .....................

Three games named Ninja Up, Sky Gift and Danger Dash were embedded in the phone, for more information refers to "Help" in the game.

Camera ....................

Your mobile phone is fitted with a camera for taking photos and shooting videos that you can use in different ways:

• store them in your "My files".

• send them in a multimedia message (MMS) to a mobile

phone.

• send them directly by MMS.

• customize your Home screen.

• select them as contact icon to a contact in your Contacts.

• transfer them by data cable or microSD card to your

computer.

Media applications ......

9.1 Music ................................................................

Access this feature from the main menu by selecting "Music". You will have full flexibility of managing music both on your mobile and memory card.

Use this function to play audio files. Press to play/pause the audio player, short press or to last or next audio, in audio player interface, press up or down to tune volume.

9.2 Image .................................................................

A library links to the images in "Image" in phone or SD card to multi-mark, set as wallpaper, set as contact icon, or sent by MMS.

9.3 Videos ................................................................

Use this funtion to play video files. Press to play/pause the video, short press up or down to tune volume.

9.4 FM radio ............................................................

Your phone is equipped with a radio You can use the application as a traditional radio with saved channels or with parallel visual information related to the radio program on the display if you tune to stations that offer Visual Radio service. You can listen to it while running other applications.

To use this feature you must plug in your headset, headset works as antenna when connected to your phone.

Recorder ...............

Accessing Recorder allows you to make voice or sound recordings. The phone support AMR and WAV. The recording file you stopped will be stored in Record file list automatically.

(1)

The quality of the radio depends on the coverage of the radio station

in that particular area.

(2)

Depending on your network operator and market.

(1)

with RDS

(2)

functionality.

My files .................

You will have access to all audio and visual files stored in Phone or MemoryCard in My files. You can access a number of items in Phone or MemoryCard with this option: Alarm,

Audio, Photos, Others, Video, etc.

Inserting and removing the memory card:

2051A

2051E

Place the microSD card with the chip facing downwards and slide it into its housing. Make sure that it is correctly inserted. To remove the card, press and slide it out.

Alarm ....................

Your mobile phone has a built-in alarm clock with snooze feature.

Calculator .............

Press the up, down, left, right on the navigation key to select +, -, ×, ÷ and = respectively. Press the Right softkey to delete the figure.

Calendar ...............

Once you enter this menu from the main menu, there is a monthly-view calendar for you to keep track of important meetings, appointments, etc. Days with events entered will be marked.

Notes ....................

You can create a note in text format by accessing "Notes" from the main menu.

Convertor .............

When weight is selected, you can quickly check the difference

between kg, pound and ounce values. When length is selected, you can convert between km-mile, m-yard, m-foot

and cm-inch values..

Fake call ................

This program enables you to call yourself by simulating a caller number/name, ringtone at a scheduled time. It helps you to politely escape from social situations at any time you wish. This call can be rejected by key.

Call filter ...............

Enable the blacklist, all callers in the list will be automatically blocked. Enable the whitelist, only callers in the list can be connected.

Wap .......................

Access WAP options: Input URL, Bookmarks, History, Offline pages.

Profiles ..................

With this menu, you may personalize ringtones for different events and environments.

Settings ................

From the main menu, select the menu icon and select the function of your choice in order to customize your telephone:

Phone settings, Call settings, Connections, Security, Restore factory settings

(1)

Make the phone’s settings recover to its default value. End-user data

will be erased. Enter its default password 0000 to confirm to restore and reboot.

(2)

2051E only.

(1)

, Main SIM settings

Services ...............

STK service is the tool kit of SIM card. This phone supports the service function. The specific items depend on SIM card and network. Service menu will be automatically added to the phone menu when supported by network and SIM card. Contact your network operator first to check service availability.

Input mode ...............

This mode allows you to type a text by choosing a letter or a sequence of characters associated with a key. Press the key several times until the desired letter is highlighted. When you release the key the highlight character is inserted into the text.

(2)

1817

Safety and use .....................

We recommend that you read this chapter carefully before using your phone. The manufacturer disclaims any liability for damage, which may result as a consequence of improper use or use contrary to the instructions contained herein.

•TRAFFIC SAFETY:

Given that studies show that using a mobile phone while driving a vehicle constitutes a real risk, even when the hands-free kit is used (car kit, headset...), drivers are requested to refrain from using their mobile when the vehicle is not parked.

When driving, do not use your phone and headphone to listen to music or to the radio. Using a headphone can be dangerous and forbidden in some areas. When switched on, your phone emits electromagnetic waves that can interfere with the vehicle's electronic systems such as ABS anti-lock brakes or airbags. To ensure that there is no problem:

- do not place your phone on top of the dashboard or within an airbag deployment area,

- check with your car dealer or the car manufacturer to make sure that the dashboard is adequately shielded from mobile phone RF energy.

•CONDITIONS OF USE:

You are advised to switch off the telephone from time to time to optimize its performance. Switch the phone off before boarding an aircraft. Switch the phone off when you are in health care facilities, except in designated areas. As with many other types of equipment now in regular use, mobile telephones can interfere with other electrical or electronic devices, or equipment using radio frequency. Switch the phone off when you are near gas or flammable liquids. Strictly obey all signs and instructions posted in a fuel depot, petrol station, or chemical plant, or in any potentially explosive atmosphere. When the phone is switched on, it should be kept at least 15 cm from any medical device such as a pacemaker, a hearing aid or insulin pump, etc. In particular when using the phone, you should hold it against the ear on the opposite side to the device, if any.

To avoid hearing impairment, pick up the call before holding your phone to your ear. Also move the handset away from your ear while using the "hands-free" mode because the amplified volume might cause hearing damage. Do not let children use the phone and/or play with the telephone and accessories without supervision. When replacing the cover note that your phone may contain substances that could create an allergic reaction. Always handle your phone with care and keep it in a clean and dustfree place. Do not allow your phone to be exposed to adverse weather or environmental conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc). The manufacturer's recommended operating temperature range is -10°C to +55°C. Over 55°C the legibility of the phone's display may be impaired, though this is temporary and not serious. Emergency call numbers may not be reachable on all mobile network.You should never rely only on your phone for emergency calls. Do not open, dismantle or attempt to repair your mobile phone yourself. Do not drop, throw or bend your mobile phone.

Do not use the phone if the glass made screen, is damaged, cracked or broken to avoid any injury.

Do not paint it. Use only batteries, battery chargers, and accessories which are recommended by TCL Communication Ltd. and its affiliates and are compatible with your phone model. TCL Communication Ltd. and its affiliates disclaim any liability for damage caused by the use of other chargers or batteries. Remember to make back-up copies or keep a written record of all important information stored in your phone. Some people may suffer epileptic seizures or blackouts when exposed to flashing lights, or when playing video games. These seizures or blackouts may occur even if a person never had a previous seizure or blackout. If you have experienced seizures or blackouts, or if you have a family history of such occurrences, consult your doctor before playing video games on your phone or enabling a flashing-lights feature on your phone.

Parents should monitor their children's use of video games or other features that incorporate flashing lights on the phones. All persons should discontinue use and consult a doctor if any of the following symptoms occur: convulsion, eye or muscle twitching, loss of awareness, involuntary movements, or disorientation. To limit the likelihood of such symptoms, take the following safety precautions:

- Do not play or use a flashing-lights feature if you are tired or need sleep.

- Take a minimum of a 15-minute break hourly.

- Play in a room in which all lights are on.

- Play at the farthest distance possible from the screen.

- If your hands, wrists, or arms become tired or sore while playing, stop and rest for several hours before playing again.

- If you continue to have sore hands, wrists, or arms during or after playing, stop the game and see a doctor.

When you play games on your phone, you may experience occasional discomfort in your hands, arms, shoulders, neck, or other parts of your body. Follow the instructions to avoid problems such as tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders.

PROTECT YOUR HEARING

To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding your device near your ear while the loudspeaker is in use.

• PRIVACY:

Please note that you must respect the laws and regulations in force in your jurisdiction or other jurisdiction(s) where you will use your mobile phone regarding taking photographs and recording sounds with your mobile telephone. Pursuant to such laws and regulations, it may be strictly forbidden to take photographs and/or to record the voices of other people or any of their personal attributes, and duplicate or distribute them, as this may be considered to be an invasion of privacy. It is the user's sole responsibility to ensure that prior authorization be obtained, if necessary, in order to record private or confidential conversations or take a photograph of another person; the manufacturer, the seller or vendor of your mobile phone (including the operator) disclaim any liability which may result from the improper use of the mobile phone.

• BATTERY:

Following air regulation, the battery of your product is not charged. Please charge it first. Before removing the battery from your phone, make sure that the phone is switched off. Observe the following precautions for battery use:

- Do not attempt to open the battery (due to the risk of toxic fumes and burns).

- Do not puncture, disassemble or cause a short-circuit in a battery.

- Do not burn or dispose of a used battery in household rubbish or store it at temperatures above 60ºC.

Batteries must be disposed of in accordance with locally applicable environmental regulations. Only use the battery for the purpose for which it was designed. Never use damaged batteries or those not recommended by TCL Communication Ltd. and/or its affiliates.

This symbol on your telephone, the battery and the accessories means that these products must be taken to collection points at the end of their life:

- Municipal waste disposal centers with specific bins for

- Collection bins at points of sale.

They will then be recycled, preventing substances being disposed of in the environment, so that their components can be reused.

In European Union countries:

These collection points are accessible free of charge. All products with this sign must be brought to these collection points.

In non European Union jurisdictions:

Items of equipment with this symbol are not to be thrown into ordinary bins if your jurisdiction or your region has suitable recycling and collection facilities; instead they are to be taken to collection points for them to be recycled. CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

these items of equipment.

• CHARGERS

Mains powered chargers will operate within the temperature range of: 0°C to 40°C. The chargers designed for your mobile phone meet with the standard for safety of information technology equipment and office equipment use. They are also compliant to the ecodesign directive 2009/125/EC. Due to different applicable electrical specifications, a charger you purchased in one jurisdiction may not work in another jurisdiction. They should be used for this purpose only. Characteristics of power supply (depending on the country): Travel charger: Input: 100-240 V, 50/60 Hz, 150 mA Output: 5 V, 550 mA Battery: Lithium 400 mAh

• RADIO WAVES:

THIS MOBILE PHONE MEETS THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.

Your mobile phone is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio-frequency (RF) energy. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. These guidelines include a substantial safety margin designed to ensure the safety of all persons, regardless of age and health.

The exposure standard for mobile phones employs a unit of measurement known as the Specific Absorption Rate, or SAR.

The SAR limit set by public authorities such as the Federal Communications Commission of the US Government (FCC), or by Industry Canada, is 1.6 W/kg averaged over 1 gram of body tissue.

Tests for SAR are conducted using standard operating positions with the mobile phone transmitting at its highest certified power level in all tested frequency bands.

Although the SAR is determined at the highest certified power level, the actual SAR level of the mobile phone while operating can be well below the maximum value. This is because the mobile phone is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are

to a wireless base station antenna, the lower the power output of the mobile phone.

Before a mobile phone model is available for sale to the public, compliance with national regulations and standards must be shown.

The highest SAR value for this model mobile phone when tested is

1.17 W/kg for use at the ear and 1.54 W/kg and for use close to the body.

While there may be differences between the SAR levels of various mobile phones and at various positions, they all meet the government requirement for RF exposure. For body-worn operation, the mobile phone meets FCC RF exposure guidelines provided that it is used with a non-metallic accessory with the handset at least 10 mm from the body. Use of other accessories may not ensure compliance with FCC RF exposure guidelines.

Additional information on SAR can be found on the Cellular Telecommunications & Internet Association (CTIA) Web site: http:// www.phonefacts.net

The World Health Organization (WHO) considers that present scientific information does not indicate the need for any special precautions for use of mobile phones. If individuals are concerned, they might choose to limit their own or their children’s RF exposure by limiting the length of calls, or using “hands-free” devices to keep mobile phones away from the head and body. (fact sheet n°193).

Additional WHO information about electromagnetic fields and public health are available on the following website: http://www. who.int/peh-emf.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/ TV technician for help. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

For the receiver devices associated with the operation of a licensed radio service (e.g. FM broadcast), they bear the following statement:

This device complies with Part 15 of the FCC Rules. Operation is subject to the condition that this device does not cause harmful interference.

For other devices, they bear the following statement:

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference

(2) this device must accept any interference received, including interference that may cause undesired operation.

Your mobile phone is equipped with a built-in antenna. For optimal operation, you should avoid touching it or degrading it.

As mobile devices offer a range of functions, they can be used in positions other than against your ear. In such circumstances the device will be compliant with the guidelines when used with headset or USB data cable. If you are using another accessory ensure that whatever product is used is free of any metal and that it positions the mobile phone at least 10 mm away from the body.

FCC ID: 2ACCJB069

Please note by using the device some of your personal data may be shared with the main device. It is under your own responsibility to protect your own personal data, not to share with it with any unauthorized devices or third party devices connected to yours. For products with Wi-Fi features, only connect to trusted Wi-Fi networks. Also when using your product as a hotspot (where available), use network security. These precautions will help prevent unauthorized access to your device. Your product can store personal information in various locations including a SIM card, memory card, and built-in memory. Be sure to remove or clear all personal information before you recycle, return, or give away your product. Choose your apps and updates carefully, and install from trusted sources only. Some apps can impact your product’s performance and/or have access to private information including account details, call data, location details and network resources.

Note that any data shared with TCL Communication Ltd. is stored in accordance with applicable data protection legislation. For these purposes TCL Communication Ltd. implements and maintains appropriate technical and organizational measures to protect all personal data, for example against unauthorized or unlawful processing and accidental loss or destruction of or damage to such personal data whereby the measures shall provide a level of security that is appropriate having regard to

(i) the technical possibilities available,

(ii) the costs for implementing the measures,

(iii) the risks involved with the processing of the personal data, and

(iv) the sensitivity of the personal data processed.

You can access, review and edit your personal information at any time by logging into your user account, visiting your user profile or by contacting us directly. Should you require us to edit or delete your personal data, we may ask you to provide us with evidence of your identity before we can act on your request.

• LICENCES

microSD Logo is a trademark.

We hereby point out that the end user warranty for infringement IPR is solely limited to the EU. If and to the extent that the Product is exported, taken with or used by end customer or end user outside the EU any responsibility, warranty or indemnification of manufacturer and its suppliers in regard to the Product expires (including any indemnification in regard to infringement IPR).

General information ...........

• Website: www.alcatelonetouch.us

• Facebook: http://www.facebook.com/alcatelonetouchusa /

www.facebook.com/alcatelonetouchcanada

• Twitter: http://www.twitter.com/alcatelonetouch

• Hot Line Number: In the United States, call 855-368-0829

for technical support. In Canada, call 855-844-6058 for technical support.

On our Website, you will find our FAQ (Frequently Asked Questions) section. You can also contact us by e-mail to ask any questions you may have.

An electronic version of this user guide is available in English and other languages according to availability on our server:

www.alcatelonetouch.us

Your telephone is a transceiver that operates on GSM networks in quad-band with 850/900/1800/1900 MHz.

Protection against theft

Your telephone is identified by an IMEI (phone serial number) shown on the packaging label and in the product's memory. We recommend that you note the number the first time you use your telephone by entering *#06# and keep it in a safe place. It may be requested by the police or your operator if your telephone is stolen. This number allows your mobile telephone to be blocked preventing a third person from using it, even with a different SIM card.

Disclaimer

There may be certain differences between the user manual description and the phone's operation, depending on the software release of your telephone or specific operator services.

TCL Communication shall not be held legally responsible for such differences, if any, nor for their potential consequences, which responsibility shall be borne by the operator exclusively.

(1)

Contact your network operator to check service availability.

(1)

TCL Communication Ltd.

Warranty ...............................

TCL Communication Ltd. warrants to the original retail purchaser of this wireless device that should this product or part thereof during normal consumer usage and condition be proven to be defective in material or workmanship that results in product failure within the first twelve (12) months from the date of purchase as shown on your original sales receipt from an authorized sales agent. Such defect(s) will be repaired or replaced (with new or rebuilt parts) at the company’s option without charge for parts or labor directly related to the defect(s).

Batteries, power adapters, and other accessories sold as in box items are also warranted against defects and workmanship that results in product failure within the first six (6) months period from the date of purchase as shown on your original sales receipt. Such defect(s) will be repaired or replaced (with new or rebuilt parts) at the company’s option without charge for parts or labor directly related to the defect(s).

The limited warranty for your wireless device will be voided if any of the following conditions occur:

• Non-compliance with the instructions for use or installation, or

with technical and safety standards applicable in the geographical area where your phone is used;

• Connection to any equipment not supplied or not recommended

by TCL Communication Ltd.;

• Modification or repair performed by individuals not authorized by

TCL Communication Ltd. or its affiliates;

• Changes to the device operating system by the user or third party

applications;

• Acts of god such as inclement weather, lightning, power surges,

fire, humidity, infiltration of liquids or foods, chemical products, download of files, crash, high voltage, corrosion, oxidation;

• Removal or altering of the wireless device’s event labels or serial

numbers (IMEI);

• Damage from exposure to water or other liquids, moisture,

humidity, excessive temperatures or extreme environmental conditions, sand, excess dust and any condition outside the operating guidelines;

• Defects in appearance, cosmetic, decorative or structural items

such as framing and non-operative parts;

• Damage as result of physical abuse regardless of cause.

There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your jurisdiction. In no event shall TCL Communication Ltd. or any of its affiliates be liable for incidental or consequential damages of any nature whatsoever, including but not limited to commercial loss, to the full extent those damages can be disclaimed by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.

How to obtain Support: In United States please call, (855) 3680829 or go to www.alcatelonetouch.us for technical support. In Canada please call, (855) 844-6058 or go to www.alcatelonetouch. ca for technical support. We have placed many self-help tools that may help you to isolate the problem and eliminate the need to send your wireless device in for service. In the case that your wireless device is no longer covered by this limited warranty due to time or condition, you may utilize our out of warranty repair options.

How to obtain Hardware Service within the terms of this warranty: Create a user profile (alcatel.finetw.com) and then create an RMA for the defective device. Ship the device with a copy of the original proof of purchase (e.g. original copy of the dated bill of sale, invoice) with the owner’s return address (No PO Boxes accepted), wireless carrier’s name, alternate daytime phone number, and email address with a complete problem description. Only ship the device. Do not ship the SIM card, memory cards, or any other accessories such as the power adapter. You must properly package and ship the wireless device to the repair center. TCL Communication Ltd. is not responsible for devices that do not arrive at the service center or are damaged in transit. Insurance is recommended with proof of delivery. Upon receipt, the service center will verify the warranty conditions, repair, and return your device to the address provided in the RMA. Check the warranty repair status by going online with the RMA number on web portal.

Troubleshooting

Before contacting the service center, you are advised to follow the instructions below:

• You are advised to fully charge ( ) the battery for optimal

operation.

• Avoid storing large amounts of data in your phone as this may

affect its performance.

• You can reset by long pressing the # key and the power on/off

key under power off mode. ALL User phone data: contacts, messages and files will be lost permanently. It is strongly advised to fully back up the phone data and profile before doing formatting.

and carry out the following checks:

My phone can't switch on

• Check the battery contacts, remove and reinstall your battery,

then turn your phone on

• Check the battery power level, charge for at least 20 minutes

• If it still does not work, please reset the phone using the power

key and the # key

My phone is frozen or has not responded for several minutes

• Restart your phone by pressing and holding the key

• Remove the battery and re-insert it, then restart the phone

• If it still does not work, please reset the phone using the power

key and the # key

My phone turns off by itself

• Make sure power off key is not mis-contacted

• Check the battery charge level

• If it still does not work, please reset the phone using the power

key and the # key

My phone can't charge properly

• Make sure you are using an Alcatel battery and the charger from

the box

• Clean the battery contact if it’s dirty

• Make sure your battery is inserted properly before plugging in the

charger

• Make sure that your battery is not completely discharged; if the

battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen

• Make sure charging is carried out under normal conditions (0°C

to +40°C)

• When abroad, check that the voltage input is compatible

My phone can't connect to a network or “No service” is displayed

• Try connecting in another location

• Verify the network coverage with your operator

• Check with your operator that your SIM card is valid

• Try selecting the available network(s) manually

• Try connecting at a later time if the network is overloaded

My phone can't connect to the Internet

• Check that the IMEI number (press *#06# ) is the same as the

one printed on your warranty card or box

• Make sure that the internet access service of your SIM card is

available

• Check your phone's Internet connecting settings

• Make sure you are in a place with network coverage

• Try connecting at a later time or another location

Invalid SIM card

• Make sure the SIM card has been correctly inserted

• Make sure the chip on your SIM card is not damaged or scratched

• Make sure the service of your SIM card is available

Unable to make outgoing calls

• Make sure you have dialed a valid number and press the key

• For international calls, check the country and area codes

• Make sure your phone is connected to a network, and the

network is not overloaded or unavailable

• Check your subscription status with your operator (credit, SIM

card valid, etc.)

• Make sure you have not barred outgoing calls

• Make sure that your phone is not in flight mode

Unable to receive incoming calls

• Make sure your phone is switched on and connected to a

network (check for overloaded or unavailable network)

• Check your subscription status with your operator (credit, SIM

card valid, etc.)

• Make sure you have not forwarded incoming calls

• Make sure that you have not barred certain calls

• Make sure that your phone is not in flight mode

The caller’s name/number does not appear when a call is received

• Check that you have subscribed to this service with your

operator

• Your caller has concealed his/her name or number

I can't find my contacts

• Make sure your SIM card is not broken

• Make sure your SIM card is inserted properly

• Import all contacts stored in SIM card to phone

The sound quality of the calls is poor

• You can adjust the volume during a call by pressing the volume

key

• Check the network strength

• Make sure that the receiver, connector or speaker on your phone

is clean

I am unable to use the features described in the manual

• Check with your operator to make sure that your subscription

includes this service

• Make sure this feature does not require an Alcatel accessory

When I select a number from my contacts, the number can't be dialed

• Make sure that you have correctly recorded the number in your

file

• Make sure that you have inputted the country prefix when calling

a foreign country

I am unable to add a contact in my contacts

• Make sure that your SIM card contacts are not full; delete some

files from your SIM card or save the files in the phone contacts

My callers are unable to leave messages on my voicemail

• Contact your network operator to check service availability

I can't access my voicemail

• Make sure your operator’s voicemail number is correctly entered

in "Messages\Voice mail server"

• Try later if the network is busy

I am unable to send and receive MMS

• Check your phone memory availability as it might be full

• Contact your network operator to check service availability and

check MMS parameters

• Verify the server center number or your MMS profile with your

operator

• The server center may be swamped, try again later

The flickering icon is displayed on my standby screen

• You have saved too many short messages on your SIM card;

delete some

SIM card PIN locked

• Contact your network operator to obtain the PUK code (Personal

Unblocking Key)

I am unable to download new files

• Make sure there is sufficient phone memory for your download

• Select the microSD card as the location to store downloaded files

• Check your subscription status with your operator

How to make your battery last longer

• Make sure you follow the complete charge time (minimum

3 hours)

• After a partial charge, the battery level indicator may not be

exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication

• Adjust the brightness of screen as appropriate

26 27

Alcatel is a trademark of

Alcatel-Lucent and is used under license by

TCL Communication Ltd.

TCL Communication Ltd. reserves the right to

alter material or technical specification

without prior notice.

3635

TCL Communication B069 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual