Safety and Warranty
Information
This device meets applicable national
SAR limits of 1.6 W/kg. SAR values can
be found on page 8 of this user guide.
When carrying the device or using it
while worn on your body, either use an
www.sar-tick.com
approved accessory such as a holster or
otherwise maintain a distance of 0 mm
from the body to ensure compliance with
RF exposure requirements. Note that the
product may be transmitting even if you
are not using it.
To prevent possible hearing damage, do
not listen at high volume levels for long
periods. Exercise caution when holding
your device near your ear while the
loudspeaker is in use.
The tablet contains magnets which
may interfere with other devices and
items (such as credit card, pacemakers,
defibrillators, etc.). Please maintain at
least 15 cm of separation between your
tablet and the devices/items mentioned
above.
English - CJD1F8101AAA
1
8062
Safety information
We recommend that you read this chapter carefully before
using your device. The manufacturer disclaims any liability for
damage, which may result as a consequence of improper use or
use contrary to the instructions contained here.
•TRAFFIC SAFETY
Given that studies show that using a device while driving a
vehicle constitutes a real risk, even when the hands-free kit is
used (car kit, headset...), drivers are requested to refrain from
using their device when the vehicle is not parked.
When driving, do not use your device or headphone to
listen to music. Using a headphone can be dangerous and
forbidden in some areas. When switched on, your device emits
electromagnetic waves that can interfere with the vehicle’s
electronic systems such as ABS anti-lock brakes or airbags. To
ensure that there is no problem:
- do not place your device on top of the dashboard or within an
airbag deployment area,
- check with your car dealer or the car manufacturer to make
sure that the dashboard is adequately shielded from device
RF energy.
•CONDITIONS OF USE
You are advised to switch off the device from time to time to
optimize its performance.
Switch the device off before boarding an aircraft.
Switch the device off when you are in healthcare facilities,
except in designated areas. As with many other types of
equipment now in regular use, these devices can interfere with
other electrical or electronic devices, or equipment using radio
frequencies.
Switch the device off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel
depot, petrol station, or chemical plant, or in any potentially
explosive atmosphere.
When the device is switched on, it should be kept at least 15
cm from any medical device such as a pacemaker, a hearing
aid or insulin pump, etc. In particular when using the device,
you should hold it against the ear on the opposite side to the
device, if any.
2
To avoid hearing impairment, move the device away from your
ear while using the "hands-free" mode because the amplified
volume might cause hearing damage.
Do not let children use the device and/or play with the device
and accessories without supervision.
Please note that your device is a unibody device, the back cover
and battery are not removable. Do not attempt to disassemble
your device. If you disassemble your device the warranty will not
apply. Also, disassembling the device may damage the battery,
and may cause leakage of substances that could create an
allergic reaction.
Always handle your device with care and keep it in a clean and
dust-free place.
Do not allow your device to be exposed to adverse weather or
environmental conditions (moisture, humidity, rain, infiltration of
liquids, dust, sea air, etc.). The manufacturer's recommended
operating temperature range is -0°C to +45°C.
At over 45°C the legibility of the device’s display may be
impaired, though this is temporary and not serious.
Do not open, dismantle or attempt to repair your device yourself.
Do not drop, throw or bend your device.
Do not use the device if the glass made screen is damaged,
cracked or broken to avoid any injury.
Do not paint it.
Use only battery chargers and accessories which are
recommended by TCL Communication Ltd. and its affiliates and
are compatible with your device model. TCL Communication Ltd.
and its affiliates disclaim any liability for damage caused by the
use of other chargers or accessories.
Remember to make back-up copies or keep a written record of
all important information stored in your device.
Some people may suffer epileptic seizures or blackouts when
playing video games. These seizures or blackouts may occur
even if a person never had a previous seizure or blackout. If you
have experienced seizures or blackouts, or if you have a family
history of such occurrences, please consult your doctor before
playing video games on your device.
Parents should monitor their children’s use of video games on
the device. All persons should discontinue use and consult a
doctor if any of the following symptoms occur: convulsion, eye or
muscle twitching, loss of awareness, involuntary movements, or
disorientation. To limit the likelihood of such symptoms, please
take the following safety precautions:
3
- Take a minimum of a 15-minute break hourly.
- Play in a room in which all lights are on.
- Play at the farthest distance possible from the screen.
- If your hands, wrists, or arms become tired or sore while
playing, stop and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or
after playing, stop the game and see a doctor.
When you play games on your device, you may experience
occasional discomfort in your hands, arms, shoulders, neck,
or other parts of your body. Follow the instructions to avoid
problems such as tendinitis, carpal tunnel syndrome, or other
musculoskeletal disorders.
•PRIVACY
Please note that you must respect the laws and regulations in
force in your jurisdiction or other jurisdiction(s) where you will
use your device regarding taking photographs and recording
sounds with your device. Pursuant to such laws and regulations,
it may be strictly forbidden to take photographs and/or to record
the voices of other people or any of their personal attributes, and
duplicate or distribute them, as this may be considered to be an
invasion of privacy. It is the user's sole responsibility to ensure
that prior authorization be obtained, if necessary, in order to
record private or confidential conversations or take a photograph
of another person; the manufacturer, the seller or vendor of your
device (including the operator) disclaim any liability which may
result from the improper use of the device.
Please note that by using the device some of your personal
data may be shared with the main device. It is under your
own responsibility to protect your own personal data and not
share it with any unauthorized devices or third party devices
connected to yours. For products with Wi-Fi features, only
connect to trusted Wi-Fi networks. Also, when using your
product as a hotspot (where available), use network security.
These precautions will help prevent unauthorized access to
your device. Your product can store personal information in
various locations including a SIM card, memory card, and builtin memory. Be sure to remove or clear all personal information
before you recycle, return, or give away your product. Choose
your apps and updates carefully, and install from trusted sources
only. Some apps can impact your product’s performance and/or
have access to private information including account details, call
data, location details and network resources.
4
Note that any data shared with TCL Communication Ltd. is
stored in accordance with applicable data protection legislation.
For these purposes, TCL Communication Ltd. implements and
maintains appropriate technical and organizational measures
to protect all personal data, for example against unauthorized
or unlawful processing and accidental loss or destruction of
or damage to such personal data whereby the measures shall
provide a level of security that is appropriate having regard to
(i) the technical possibilities available,
(ii) the costs for implementing the measures,
(iii) the risks involved with the processing of the personal data,
and
(iv) the sensitivity of the personal data processed.
You can access, review, and edit your personal information at
any time by logging into your user account, visiting your user
profile, or by contacting us directly. Should you require us to edit
or delete your personal data, we may ask you to provide us with
evidence of your identity before we can act on your request.
•BATTERY
Following new air regulation, the battery of your product is not
charged. Please charge it first.
Please note your tablet is a unibody device, the back cover and
battery are not removable. Observe the following precautions
for battery use:
- Do not attempt to open the back cover and replace the inner
rechargeable Li-polymer battery. Please contact the dealer to
replace it.
- Do not attempt to eject, replace, or open battery.
- Do not puncture the back cover of your device.
- Do not burn or dispose of your device in household garbage
or store it at temperature above 50°C.
- Dispose of used batteries according to the instructions
This symb ol on your d evice, t he batte ry, and the a ccess ories
means th at these p roduct s must be t aken to col lecti on point s
at the end of t heir lif e:
- Munici pal waste d isposa l center s with sp ecif ic bins fo r these
items of equipment.
- Collec tion bi ns at point s of sale.
They will t hen be rec ycled, p reventin g substa nces be ing
dispos ed of in the e nvironm ent, so th at their c ompon ents ca n
be reused.
5
In European Union countries:
These c ollect ion poi nts are ac cessi ble fre e of charg e.
All pro ducts wi th this si gn must be b rought t o these c ollec tion
points.
In non-European Union jurisdictions:
Items of eq uipment w ith thi s symbol a re not to be th rown into
ordinar y bins i f your jur isdict ion or you r regio n has suita ble
recycli ng and co llect ion faci litie s; instead t hey are to be t aken
to colle ction p oints fo r them to be r ecycle d.
•CHARGERS
Charge rs will op erate wi thin the t empera ture ran ge of: 0°C
to 40°C.
The char gers de signed f or your dev ice meet w ith the s tandar d
for safet y of infor matio n techno logy eq uipment a nd off ice
equipme nt use. Th ey are also c omplia nt to the ec o desig n
direct ive 200 9/125/EC. D ue to dif ferent a pplic able ele ctri cal
specif icat ions, a c harger yo u purcha sed in one j urisd ictio n
may not wor k in anoth er juris dicti on. They sh ould be us ed for
this purpose only.
The charger shall be installed near the device and shall be
easily accessible.
•Federal Communications Commission (FCC)
Declaration of Conformity
This devi ce com plies wi th par t 15 of the FCC Rul es. Oper ation
is subjec t to the fo llowin g two co nditio ns: (1) This device
may not cau se harmf ul inter feren ce, and (2) th is devic e must
accept any interference received, including interference that
may cause undesired operation.
Change s or modif icat ions not ex press ly approve d by the par ty
respon sible fo r compl iance c ould voi d the user ‘s autho rity t o
operate the equipment.
6
This devi ce has been teste d and found to comp ly with the limits
for a Clas s B digita l , pursua nt to Part 15 of t he FCC Rule s.
These li mits are d esigne d to provi de reaso nable pr otecti on
against harmful interference in a residential installation.
This equipment generates, uses and can radiated radio
freque ncy ener gy and, if n ot instal led and us ed in acc ordanc e
with the i nstru ction s, may caus e harmf ul inter feren ce to
radio co mmunic ation s. Howeve r, there is no gu arante e
that interference will not occur in a particular installation If
this equi pment do es caus e harmf ul inter ferenc e to radi o or
televis ion rec eption , which c an be deter mined by t urning t he
equipme nt off an d on, the us er is enc ourage d to try to c orre ct
the inter fere nce by one o r more of th e follow ing meas ures:
- Reori ent or rel ocate t he recei ving ant enna.
- Increase the separation between the equipment and
receiver.
- Con nect th e equipm ent into an o utlet on a c ircuit d iffer ent
from tha t to which t he rece iver is co nnect ed.
- Consul t the deal er or an exp erienc ed radi o/T V techn ician
for help.
FCC Cauti on:
Change s or modif icat ions not ex press ly approve d by the par ty
respon sible fo r compl iance c ould voi d the user ‘s autho rity t o
operate the equipment.
FCC RF Exp osure I nfor matio n (SAR):
This devi ce is des igned an d manufa ctured n ot to exceed t he
emissi on limit s for expo sure to rad io frequ ency (RF ) energy
set by the Fed eral Com munic ations C ommis sion of th e United
States.
During S AR test ing, thi s is set to tra nsmit at i ts highe st
cert ifie d power leve l in all test ed frequ ency ban ds, and pl aced
in posit ions tha t simulat e RF expos ure in usag e near th e body
with the s eparat ion of 0 mm. Alt hough th e SAR is det ermin ed
at the high est cer tified power le vel, the ac tual SA R level of the
device w hile ope rating c an be well b elow the m aximu m value.
This is be cause t he devic e is desig ned to ope rate at mul tiple
power leve ls so as to use o nly the p ower requ ired to re ach
the net work. In g eneral , the clo ser you are t o a wirele ss base
statio n antenna , the lower t he power o utput.
The expos ure stan dard for w irele ss devic es emplo ys a unit of
measure ment kno wn as the Sp ecific Absor ption Rate, or SAR .
The SAR li mit set by th e FCC is 1.6W/ kg.
7
Tests for SAR are conducted using standard operating
positi ons acc epted by th e FCC with t he devic e transm ittin g at
its high est cer tifi ed power l evel in all te sted fre quency b ands.
The FCC has g ranted an E quipmen t Author izati on for thi s
model dev ice wit h all repo rted S AR level s evaluated a s in
compli ance wi th the FCC R F exposur e guidel ines. SA R
inform ation on t his mod el devic e is on fil e with th e FCC and
can be fou nd under t he Disp lay Grant s ectio n of HYPER LINK
"http://www.fcc.gov/oet/ea/fccid" ww w.fcc.gov/oet/ea/fccid
after se archi ng on FCC ID: 2 ACCJ B055
For this dev ice, th e highes t repor ted SAR v alue for us age
near the b ody is:
Maximum SAR for this model and conditions under which
8062 (Body) 0.97 W/kg
SAR com plianc e for bod y operat ion is bas ed on a sep aratio n
distanc e of 0 cm bet ween th e device a nd the hum an body.
During u se, the ac tual SA R values fo r this dev ice are us ually
well belo w the valu es state d above. Thi s is beca use, for
purposes of system efficiency and to minimize interference
on the net work, t he oper ating po wer of your d evice is
automatically decreased when full power is not needed. The
lower the p ower out put of the d evice, th e lower it s SAR valu e.
Body SA R testing h as been c arri ed out at a sep aratio n
distanc e of 0 cm. To meet RF ex posure g uideli nes dur ing
body-w orn ope ration , the devi ce shoul d be posi tioned a t least
this dist ance aw ay from the b ody.
If you are no t using an ap proved ac cess ory en sure that
whatever p roduct i s used is f ree of any met al and th at it
positi ons the de vice th e indica ted dist ance away f rom the
bod y.
Organi zation s such as t he World H ealth O rganiz ation an d
the US Food a nd Drug A dminis tratio n have sugg ested th at if
people a re conc erned a nd want to re duce th eir expos ure they
could us e a hands -free ac cess ory to ke ep the wir eless d evice
away from t he head or b ody duri ng use, or r educe t he amount
of time spe nt on the de vice
it was recorded:
8
•LICENCES
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned by
the Bluetooth SIG,
Inc. and any use of such marks by TCL
Communication Ltd. and its affiliates are under
license. Other trademarks and trade names are
those of their respective owners.
8062 Bluetooth DID D025958
The Wi-Fi Logo is a certification mark of the
Wi-Fi Alliance.
Your device uses non-harmonized frequency and
is intended for use in all European countries.
The WLAN can be operated in the EU without
restriction indoors, but cannot be operated
outdoors in France.
Google, the Google logo, Android, the Android logo, Google
Search™, Google Maps™, Gmail™, YouTube, Google Play
Store, Google Latitude™ and Hangouts™ are trademarks of
Google Inc.
The Android robot is reproduced or modified from work created
and shared by Google and used according to terms described in
the Creative Commons 3.0 Attribution License (the text will show
when you long press Google legal in Settings > About Tablet
> Legal information)
(1)
It may not be available according to the countries.
(1)
.
9
General information
•Internet address: www.alcatel-mobile.com
•Hotline Number: In United States please call, (855) 368-
0829 for technical support. In Canada please call, (855)
844-6058 for technical support.
•Manufacturer: TCL Communication Ltd.
•Address: Flat/RM 1910-12A, Block 3, China HongKong
City, 33 Canton Road, Tsimshatsui, Kowloon, Hong Kong
On our website, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask any
questions you may have.
An electronic version of this user guide is available in English
and other languages according to availability on our server:
www.alcatel-mobile.com
Your device is a transceiver that operates on Wi-Fi and Bluetooth
with 2.4GHz.
Company Address:
Room1910-12A, Tower 3, China HK City, 33 Canton Road,
Tsimshatsui, Kowloon, Hong Kong
Disclaimer
There may be certain differences between the user manual
description and the device’s operation, depending on the
software release of your device or specific operator services.
This device may contain materials, including applications and
software in executable or source code form, which is submitted
by third parties for inclusion in this device ("Third Party
Materials").
All third party materials in this device are provided "as is",
without warranty of any kind, whether express or implied,
including the implied warranties of merchantability, fitness for a
particular purpose or use/third party application, interoperability
with other materials or applications of the purchaser and noninfringement of copyright.
10
The purchaser undertakes that TCL Communication has
complied with all quality obligations incumbent upon it as a
manufacturer of mobile devices and devices in complying
with Intellectual Property rights. TCL Communication will at
no stage be responsible for the inability or failure of the Third
Party Materials to operate on this device or in interaction with
any other devices of the purchaser. To the maximum extent
permitted by law, TCL Communication disclaims all liability for
any claims, demands, suits or actions, and more specifically
– but not limited to – tort law actions, under any theory of
liability, arising out of the use, by whatever means, or attempts
to use, such Third Party Materials. Moreover, the present Third
Party Materials, which are provided free of charge by TCL
Communication, may be subject to paid updates and upgrades
in the future; TCL Communication waives any responsibility
regarding such additional costs, which shall be borne exclusively
by the purchaser. The availability of the applications may
vary depending on the countries and the operators where the
device is used; in no event shall the list of possible applications
and software provided with the devices be considered as an
undertaking from TCL Communication; it shall remain merely as
information for the purchaser. Therefore, TCL Communication
shall not be held responsible for the lack of availability of one or
more applications wished for by the purchaser, as its availability
depends on the country and the operator of the purchaser. TCL
Communication reserves the right at any time to add or remove
Third Party Materials from its devices without prior notice; in
no event shall TCL Communication be held responsible by the
purchaser for any consequences that such removal may have
on the purchaser regarding the use or attempt to use such
applications and Third Party Materials.
Accessory
◆ Charger, 5.0VDC/1.0A
◆ USB cable, 5pins micro-USB
11
Warranty
Your device is warranted against any defect or malfunctioning
which may occur in conditions of normal use during the warranty
period of twelve (12) months (1) from the date of purchase as
shown on your original invoice.
Batteries (2) and accessories sold with your device are also
warranted against any defect which may occur during the first
six (6) months (1) from the date of purchase as shown on your
original invoice.
In case of any defect of your device which prevents you from
normal use thereof, you must immediately inform your vendor
and present your device with your proof of purchase.
(1) The warranty period may vary depending on your country.
(2) The life of a rechargeable mobile device battery in terms of
conversation time standby time, and total service life, will
depend on the conditions of use and network configuration.
Batteries being considered expendable supplies,
the specifications state that you should obtain optimal
performance for your device during the first six months after
purchase and for approximately 200 more recharges.
If the defect is confirmed, your device or part thereof will be
either replaced or repaired, as appropriate. Repaired device
and accessories are entitled to a 30 days warranty for the
same defect. Repair or replacement may be carried out using
reconditioned components offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes
any other costs.
This warranty shall not apply to defects to your device and/or
accessory due to (without any limitation):
1) Non-compliance with the instructions for use or installation,
or with technical and safety standards applicable in the
geographical area where your device is used;
2) Connection to any equipment not supplied or not
recommended by TCL Communication Ltd. ;
12
3) Modification or repair performed by individuals not authorized
by TCL Communication Ltd. or its affiliates or your vendor;
4) Modification, adjustment or alteration of software or
hardware performed by individuals not authorized by TCL
Communication Ltd. ;
5) Inclement weather, lightning, fire, humidity, infiltration of
liquids or foods, chemical products, download of files, crash,
high voltage, corrosion, oxidation…
Your device will not be repaired in case labels or serial numbers
(IMEI/SN)have been removed or altered.
There are no express warranties, whether written, oral or
implied, other than this printed limited warranty or the mandatory
warranty provided by your country or jurisdiction.
In no event shall TCL Communication Ltd. or any of its affiliates
be liable for indirect, incidental or consequential damages of
any nature whatsoever,including but not limited commercial or
financial loss or damage,loss of data or loss of image to the full
extent those damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation
of indirect, incidental or consequential damages, or limitation of
the duration of implied warranties, so the preceding limitations
or exclusions may not apply to you.
Electronic Recycling:
For more information on Electronic Recycling, please:
1) Visit alcatel Electronic Recycling Program website at http://
www.alcatelonetouch.us/Electronic-Recycling-ProgramAccessibility-and-Compliance/b/11522543011, or
2) Call alcatel US Customer Support at 1-855-368-0829.
13
Hearing Aid
Compatibility (HAC)
regulations for Mobile
devices
• Your device is compliant with FCC HAC regulations (ANSI
C63.19- 2011).
• This device has been tested and rated for use with hearing
aids for some of the wireless technologies that it uses.
However, there may be some newer wireless technologies
used in this device that have not been tested yet for use
with hearing aids. It is important to try the different features
of this device thoroughly and in different locations, using
your hearing aid or cochlear implant, to determine if you
hear any interfering noise. Consult your service provider or
the manufacturer of this device for information on hearing
aid compatibility. If you have questions about return or
exchange policies, consult your service provider or device
retailer.
• M-Ratings: Devices rated M3 or M4 meet FCC requirements
and are likely to generate less interference to hearing
devices than devices that are not labeled. M4 is the better/
higher of the two ratings.
• Your device meets the M3 level rating.
• Hearing devices may also be rated. Your hearing device
manufacturer or hearing health professional may help you
find this rating. For more information about FCC Hearing
Aid Compatibility, please go to http://www.fcc.gov/cgb/dro.
14
Troubleshooting
Before contacting the service centre, you are advised to
follow the instructions below:
• You are advised to fully charge ( ) the battery for optimal
operation.
• Avoid storing large amounts of data in your tablet as this
may affect its performance.
• Use Factory data reset and the upgrade tool to perform
tablet formatting or software upgrading. All user tablet
data: contacts, photos, and files, downloaded applications
will be lost permanently. It is strongly advised to fully back
up the tablet data and profile before doing formatting and
upgrading.
My tablet cannot be switched on or is frozen
• When the tablet cannot be switched on, charge for at least
20 minutes to ensure the minimum battery power needed,
then try to switch on again.
• When the tablet falls into a loop during power on-off
animation and the user interface cannot be accessed, press
the Power key to Pop up the options, then long press "Power
Off" to enter Safe Mode. This eliminates any abnormal OS
booting issues caused by 3rd party APKs.
My tablet has not responded for several minutes
• Restart your tablet by long pressing the Power key for about
10 seconds.
My tablet turns off by itself
• Check that your screen is locked when you are not using
your tablet, and make sure the Power key is not miscontacted due to unlocked screen.
• Check the battery charge level.
My tablet can’t charge properly
• Make sure that your battery is not completely discharged;
if the battery power is empty for a long time, it may take
around 20 minutes to display the battery charger indicator
on the screen.
• Make sure charging is carried out under normal conditions
(0°C to +40°C).
• When abroad, check that the voltage input is compatible.
15
My tablet can’t connect to the Internet
• Check your tablet’s Internet connection settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service.
• Make sure this feature does not require an alcatel accessory.
I am unable to connect my tablet to my computer
• Install alcatel Centre.
• Check that your USB driver is installed properly.
• Check that you have marked the checkbox of USB
debugging. To access this function, touch Settings\About
tablet, then touch Build number for 7 times. Now you may
touch Settings\Developer options\USB debugging.
• Check that your computer meets the requirements for alcatel
Centre Installation.
• Make sure that you’re using the right cable from the box.
I am unable to download new files
• Make sure there is sufficient tablet memory for your
download.
• Check your subscription status with your operator.
The tablet cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your tablet is
visible to other users.
• Make sure that the two tablets are within Bluetooth’s
detection range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum
2.5 hours).
• After a partial charge, the battery level indicator may not
be exact. Wait for at least 20 minutes after removing the
charger to obtain an exact indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand,
or increase their auto-check interval.
16
• Exit background-running applications if they are not being
used for a long time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The tablet will become warm following prolonged game
playing, internet surfing or running other complex
applications.
• This heating is a normal consequence of the CPU handling
excessive data such as game playing, internet surfing or
running other complex applications. Ending above actions
will make your tablet return to normal temperature.
Please pay attention that after Factory data reset is
performed you may be requested to enter Google account
(1)
credentials
reset. Otherwise you will not be able to use the device.
If you don’t remember your Google account credentials
please complete Google account recovery procedure. In
case you don’t succeed in it
• Please apply to authorized repair center, but remember that
After Factory reset is performed my device asks to enter
Google account credentials and I can’t use it avoiding this
action
• After Factory reset is performed you need to enter the
I don’t hear when somebody calls/message me, I just see
missed calls/messages notifications on display.
• Please check if Interruptions/Do not disturb mode is
that were used on this device before Factory
it will not be regarded as warranty case.
(1)
.
original Google account credentials that were used on
this device before Factory data reset. Otherwise you will
not be able to use the device. If you don’t remember
your Google account credentials please complete Google
account recovery procedure. In case you don’t succeed in
it - please apply to authorized repair center, but remember
that it will not be regarded as warranty case.
activated on your device. If it is activated you can see a
“Star” symbol (for Android OS 5.X version) or icon (for
Android OS 6.X version) displayed on notification panel. In
this case you need deactivate Interruptions/Do not disturb
mode. To do it just press volume up or down key and
select “All” (on Android 5.X) or modify it in Settings "Sound
& notifications" Interruptions ( for Android 5.X) or Do not
disturb ( for Android 6.X).
(1)
Applicable for Android OS versions starting from 5.1.
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My device asks me to enter some password/code/key that
I don’t remember or don’t know due to this device has
been used by another person before and I can’t get this
password/code/key from him/her.
• Password/code/key request could be caused by same
security feature activated on this device. You can try to
perform Factory data reset, but remember that if it doesn’t
help you need to apply authorized repair center and it will not
be regarded as warranty case.
alcatel is a trademark of Alcatel-Lucent and
is used under license by TCL Communication
Ltd..
© Copyright 2016 TCL Communication Ltd.
All rights reserved
TCL Communication Ltd. reserves the right
to alter material or technical specification
without prior notice.
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