This is a user manual for TCL 10 Pro T799H.
There may be certain differences between the user manual
description and the phone’s operation, depending on the software
release of your phone or specific operator services.
Help
Refer to the following resources to get more FAQ, software, and
service information.
Consulting FAQ
Go to www.tcl.com/global/en/service-support-mobile/faq.html
Finding your serial number or IMEI
You can find your serial number or International Mobile Equipment
Identity (IMEI) on the packaging materials. Alternatively, choose
Settings > System > About phone > Status > IMEI information
on the phone itself.
Obtaining warranty service
First follow the advice in this guide or go to www.tcl.com/global/en/
service-support-mobile.html. Then check hotlines and repair centre
information through www.tcl.com/global/en/service-support-mobile/
hotline&service-center.html
Viewing legal information
On the phone, go to Settings > System > About phone > Legal
information.
English - CJA66B001AAA
1
Table of Contents
Safety and use �������������������������������������������������������������������������������� 6
Radio waves ���������������������������������������������������������������������������������� 13
This product meets applicable national SAR
limits of 2.0 W/kg. The specific maximum
SAR values can be found in the Radio waves
section.
When carrying the product or using it while worn
on your body, either use an approved accessory
such as a holster or otherwise maintain a
distance of 5 mm from the body to ensure
compliance with RF exposure requirements.
Note that the product may be transmitting even
if you are not making a phone call.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not
listen at high volume levels for long periods.
Exercise caution when holding your phone near
your ear while the loudspeaker is in use.
PROTECT YOUR EYE
TCL 10 Pro received TÜV Rheinland Low Blue
Light certification. The display protects against
harmful blue light exposure, guarding your eyes
during long-duration viewing.
For more information, please visit http://www.
tcl.com/global/en/mobile/tcl10-pro/display.html
5
Safety and use ����������������������������
We recommend that you read this chapter carefully before using
your phone. The manufacturer disclaims any liability for damage,
which may result as a consequence of improper use or use contrary
to the instructions contained herein.
• TRAFFIC SAFETY
Given that studies show that using a phone while driving a vehicle
constitutes a real risk, even when the hands-free kit is used (car kit,
headset...), drivers are requested to refrain from using their phone
when the vehicle is not parked.
When driving, do not use your phone and headset to listen to music
or to the radio. Using a headset can be dangerous and forbidden in
some areas.
When switched on, your phone emits electromagnetic waves that
can interfere with the vehicle’s electronic systems such as ABS antilock brakes or airbags. To ensure that there is no problem:
- Do not place your phone on top of the dashboard or within an
airbag deployment area;
- Check with your car dealer or the car manufacturer to make sure
that the dashboard is adequately shielded from phone RF energy.
• CONDITIONS OF USE
You are advised to switch off the phone from time to time to optimise
its performance.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities, except
in designated areas. As with many other types of equipment now in
regular use, phones can interfere with other electrical or electronic
devices, or equipment using radio frequencies.
6
Switch the phone off when you are near gas or flammable liquids.
Strictly obey all signs and instructions posted in a fuel depot, petrol
station, or chemical plant, or in any potentially explosive atmosphere.
When the phone is switched on, it should be kept at least 15 cm from
any medical device such as a pacemaker, a hearing aid, or an insulin
pump, etc.. In particular when using the phone, you should hold it
against the ear on the opposite side to the device, if any.
To avoid hearing impairment, pick up the call before holding your
phone to your ear. Also move the phone away from your ear while
using the "hands-free" mode because the amplified volume might
cause hearing damage.
Do not let children use the phone and/or play with the phone and
accessories without supervision.
If your phone has a removable cover, note that your phone may
contain substances that could create an allergic reaction.
If your phone is a unibody device, the back cover and battery are
not removable. If you disassemble your phone the warranty will not
apply. Disassembling the phone may damage the battery, and may
cause leakage of substances that could create an allergic reaction.
Always handle your phone with care and keep it in a clean and dustfree place.
Do not allow your phone to be exposed to adverse weather or
environmental conditions (moisture, humidity, rain, infiltration of
liquids, dust, sea air, etc.). The manufacturer’s recommended
operating temperature range is 0°C (32°F) to 55°C (131°F).
At over 55°C (131°F) the legibility of the phone’s display may be
impaired, though this is temporary and not serious.
Do not open, dismantle, or attempt to repair your phone yourself.
Do not drop, throw, or bend your phone.
Do not use the phone if the glass screen is damaged, cracked, or
broken to avoid any injury.
Do not paint it.
7
Use only batteries, battery chargers, and accessories which are
recommended by TCL Communication Ltd. and its affiliates and are
compatible with your phone model. TCL Communication Ltd. and its
affiliates disclaim any liability for damage caused by the use of other
chargers or batteries.
Remember to make backup copies or keep a written record of all
important information stored on your phone.
Some people may suffer epileptic seizures or blackouts when
exposed to flashing lights, or when playing video games. These
seizures or blackouts may occur even if a person person has never
had a previous seizure or blackout. If you have experienced seizures
or blackouts, or if you have a family history of such occurrences,
please consult your doctor before playing video games on your
phone or enabling a flashing-lights feature on your phone.
Parents should monitor their children’s use of video games or other
features that incorporate flashing lights on the phones. All persons
should discontinue use and consult a doctor if any of the following
symptoms occur: convulsion, eye or muscle twitching, loss of
awareness, involuntary movements, or disorientation.
To limit the likelihood of such symptoms, please take the following
safety precautions:
- Do not play or use a flashing-lights feature if you are tired or need
sleep;
- Take a minimum of a 15-minute break hourly;
- Play in a room in which all lights are on;
- Play at the farthest distance possible from the screen;
- If your hands, wrists, or arms become tired or sore while playing,
stop and rest for several hours before playing again;
- If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
8
When you play games on your phone, you may experience
occasional discomfort in your hands, arms, shoulders, neck, or
other parts of your body. Follow the instructions to avoid problems
such as tendinitis, carpal tunnel syndrome, or other musculoskeletal
disorders.
• PRIVACY STATEMENT OF DEVICE USAGE
Please note that by using the device some of your personal data
may be shared with the main device. It is your own responsibility
to protect your own personal data and not to share it with any
unauthorised devices or third party devices connected to yours. For
products with Wi-Fi features, only connect to trusted Wi-Fi networks.
Also when using your product as a hotspot (where available),
ensure your network security. These precautions will help prevent
unauthorised access to your phone. Your product can store personal
information in various locations including a SIM card, memory
card, and built-in memory. Be sure to remove or clear all personal
information before you recycle, return, or give away your product.
Choose your apps and updates carefully, and install from trusted
sources only. Some apps can impact your product’s performance
and/or have access to private information including account details,
call data, location details, and network resources.
Note that any data shared with TCL Communication Ltd. is stored
in accordance with applicable data protection legislation. For these
purposes TCL Communication Ltd. implements and maintains
appropriate technical and organisational measures to protect all
personal data, for example, against unauthorised or unlawful
processing and accidental loss or destruction of, or damage to, such
personal data whereby the measures shall provide a level of security
that is appropriate having regard to:
- The technical possibilities available;
- The costs for implementing the measures;
- The risks involved with the processing of the personal data, and;
- The sensitivity of the personal data processed.
9
You can access, review, and edit your personal information at any
time by logging into your user account, visiting your user profile or
by contacting us directly. Should you require us to edit or delete your
personal data, we may ask you to provide us with evidence of your
identity before we can act on your request.
• PRIVACY
Please note that you must respect the laws and regulations in force
in your jurisdiction or other jurisdiction(s) where you will use your
phone regarding taking photographs and recording sounds with
your phone. Pursuant to such laws and regulations, it may be strictly
forbidden to take photographs and/or to record the voices of other
people or any of their personal attributes, and reproduce or distribute
them, as this may be considered to be an invasion of privacy. It
is the user's sole responsibility to ensure that prior authorisation
has been obtained, if necessary, in order to record private or
confidential conversations or take a photograph of another person;
the manufacturer, the seller or vendor of your phone (including the
operator) disclaim any liability which may result from improper use
of the phone.
• BATTERY
In accordance with air regulations, the battery of your product is not
charged. Please charge it first.
Observe the following precautions:
- Do not attempt to open the back cover;
- Do not attempt to eject, replace, or open battery;
- Do not puncture the back cover of your phone;
- Do not burn or dispose of your phone in household rubbish or store
it at temperature above 60°C (140°F).
Phone and battery as a unibody device must be disposed of in
accordance with locally applicable environmental regulations.
10
This symbol on your phone, the battery, and the
accessories means that these products must be taken to
collection points at the end of their life:
- Municipal waste disposal centres with specific bins for
these items of equipment;
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of
in the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
In non-European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into
ordinary bins if your jurisdiction or your region has suitable recycling
and collection facilities; instead they are to be taken to collection
points for them to be recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS.
• CHARGERS
Mains powered chargers will operate within the temperature range
of: 0°C (32°F) to 45°C (113°F).
The chargers designed for your phone meet the standard for safety
of information technology equipment and office equipment use.
They are also compliant with the ecodesign directive 2009/125/EC.
Due to different applicable electrical specifications, a charger you
purchased in one jurisdiction may not work in another jurisdiction.
They should be used for this purpose only.
11
Model: QC13
Input Voltage: 100~240V
Input AC Frequency: 50/60Hz
Output Voltage: 5.0V/9.0V/12.0V
Output Current: 3.0A/2.0A/1.5A
Output Power: 15.0W/18.0W/18.0W
Average active efficiency: 84.1 %
Efficiency at low load (10%): 71.5 %
No-load power consumption: 0.08W
12
Radio waves ��������������������������������
Proof of compliance with international standards (ICNIRP) or with
European Directive 2014/53/EU (RED) is required of all phone
models before they can be put on the market. The protection of the
health and safety for the user and any other person is an essential
requirement of these standards or this directive.
THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR
EXPOSURE TO RADIO WAVES.
Your phone is a radio transmitter and receiver. It is designed
not to exceed the limits for exposure to radio waves (radio
frequency electromagnetic fields) recommended by international
guidelines. The guidelines were developed by an independent
scientific organisation (ICNIRP) and include a substantial safety
margin designed to assure the safety of all persons, regardless of
age and health.
The radio wave exposure guidelines use a unit of measurement
known as the Specific Absorption Rate, or SAR. The SAR limit for
mobile devices is 2 W/kg for Head SAR and Body-worn SAR, and 4
W/kg for Limb SAR.
Tests for SAR are conducted using standard operating positions
with the device transmitting at its highest certified power level in all
tested frequency bands. The highest SAR values under the ICNIRP
guidelines for this device model are:
Maximum SAR for this model and conditions under which it
Head SAR (5 mm)LTE Band 20 + Wi-Fi 2.4G1.05 W/kg
Body-worn SAR
(5 mm)
Limb SAR (0 mm)UMTS 900 + Wi-Fi 5.0G2.13 W/kg
was recorded
GSM 900 + Wi-Fi 5.0G1.62 W/kg
13
During use, the actual SAR values for this phone are usually well
below the values stated above. This is because, for purposes of
system efficiency and to minimise interference on the network, the
operating power of your phone is automatically decreased when full
power is not needed for the call. The lower the power output of the
phone, the lower its SAR value.
Body-worn SAR testing has been carried out at a separation
distance of 5 mm. To meet RF exposure guidelines during bodyworn operation, the phone should be positioned at least this distance
away from the body.
If you are not using an approved accessory ensure that whatever
product is used is free of any metal and that it positions the phone
the indicated distance away from the body.
Organisations such as the World Health Organisation and the
US Food and Drug Administration have stated that if people are
concerned and want to reduce their exposure they could use a
hands-free device to keep the phone away from the head and body
during phone calls, or reduce the amount of time spent on the phone.
For more information, you can go to tcl.com.
Additional information about electromagnetic fields and public health
are available on the following site: http://www.who.int/peh-emf.
Your phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used
in positions other than against your ear. In such circumstances
the phone will be compliant with the guidelines when used with a
headset or USB data cable. If you are using another accessory
ensure that whatever product is used is free of any metal and that it
positions the phone at least 5 mm away from the body.
14
Licences ��������������������������������������
microSD Logo is a trademark.
The Bluetooth® word mark and logos are owned by the
Bluetooth SIG, Inc. and any use of such marks by TCL
Communication Ltd. and its affiliates is under licence.
Other trademarks and trade names are those of their
respective owners.
TCL T799H
Bluetooth Declaration ID D046973
The Wi-Fi Logo is a certification mark of the Wi-Fi
Alliance.
This equipment may be operated in all European
countries.
The 5150-5350 MHz band is restricted to indoor use only for the
following countries:
BE BG CZ DK DE EEIEELESFR HRIT
CY LVLTLU HU MT NL ATPLPT ROSI
SKFISE NO ISLICH TR UK (NI)
Google, the Google logo, Android, the Android logo,
Google Search
Google Play Store and Hangouts
Google Inc.
TM
, Google Maps TM, Gmail TM, YouTube,
15
TM
are trademarks of
The Android robot is reproduced or modified from work created and
shared by Google and used according to terms described in the
Creative Commons 3.0 Attribution Licence (the text will show when
you touch Google legal in Settings > System > About phone >
Legal information)
(1)
.
You have purchased a product which uses the open source
(http://opensource.org/) programmes mtd, msdosfs, netfilter/iptables
and initrd in object code and other open source programmes licenced
under the GNU General Public Licence and Apache Licence.
We will provide you with a complete copy of the corresponding
source codes upon request within a period of three years from the
distribution of the product by TCL Communication Ltd.
You may download the source codes from https://sourceforge.net/
projects/tcl-mobile/files/. The provision of the source code is free of
charge from the internet.
We hereby point out that the end user warranty against infringement
of IPR is solely limited to the EU/EEA/Switzerland.
If and to the extent that the Product is exported, taken with, or used
by the end customer or end user outside the EU/EEA/Switzerland
any responsibility, warranty or indemnification of the manufacturer
and its suppliers in regard to the Product expires (including any
indemnification in regard to infringement IPR).
(1)
May not be available in all countries.
16
General information �������������������
• Internet address: tcl.com
• Hotline: Go to our website www.tcl.com/global/en/service-
support-mobile/hotline&service-center.html
• Manufacturer: TCL Communication Ltd.
• Address: 5/F, Building 22E, 22 Science Park East Avenue, Hong
Kong Science Park, Shatin, NT, Hong Kong
• Electronic labelling path: Touch Settings > System > Regulatory & safety or press *#07# to find more information
about labelling
On our website, you will find our FAQ (Frequently Asked Questions)
section. You can also contact us by email to ask any questions you
may have.
This radio equipment operates with the following frequency bands
and maximum radio-frequency power:
2600/2300/2500): 24 dBm
Bluetooth 2.4GHz band: 9.15 dBm
Bluetooth LE: 6.42 dBm
802.11 b/g/n 2.4GHz band: 17.73 dBm
802.11 a/n/ac 5.0GHz band: 14.8 dBm
NFC 13.56 MHz: -21.366 dBuA/m at 10m
(1)
.
(1)
May not be available in all countries.
17
Regulatory information
Hereby, TCL Communication Ltd. declares that the radio equipment
type TCL T799H is in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the
following internet address: www.tcl.com/global/en/service-supportmobile/eu-doc.html
Additional information
The description of accessories and components, including software,
which allow the radio equipment to operate as intended, can be
obtained in the full text of the EU declaration of conformity at the
following internet address: www.tcl.com/global/en/service-supportmobile/eu-doc.html
Protection against theft
(1)
Your phone is identified by an IMEI (phone serial number) shown on
the packaging label and in the phone’s memory. We recommend that
you note the number the first time you use your phone by entering
*#06# and keep it in a safe place. It may be requested by the police
or your operator if your phone is stolen. This number allows your
phone to be blocked preventing a third person from using it, even
with a different SIM card.
Disclaimer
There may be certain differences between the user manual
description and the phone’s operation, depending on the software
release of your phone or specific operator services.
(1)
Contact your network operator to check service availability.
18
TCL Communication Ltd. shall not be held legally responsible
for such differences, if any, nor for their potential consequences,
which responsibility shall be borne by the operator exclusively. This
phone may contain materials, including applications and software in
executable or source code form, which is submitted by third parties
for inclusion in this phone ("Third Party Materials"). All Third Party
Materials in this phone are provided "as is", without warranty of any
kind, whether express or implied. The purchaser undertakes that
TCL Communication Ltd. has complied with all quality obligations
incumbent upon it as a manufacturer of mobile devices and phones
in complying with Intellectual Property Rights. TCL Communication
Ltd. will at no stage be responsible for the inability or failure of the
Third Party Materials to operate on this phone or in interaction with
any other device. To the maximum extent permitted by law, TCL
Communication Ltd. disclaims all liability for any claims, demands,
suits or actions, and more specifically – but not limited to – tort
law actions, under any theory of liability, arising out of the use, by
whatever means, or attempts to use, such Third Party Materials.
Moreover, the present Third Party Materials, which are provided
free of charge by TCL Communication Ltd., may be subject to paid
updates and upgrades in the future; TCL Communication Ltd. waives
any responsibility regarding such additional costs, which shall be
borne exclusively by the purchaser. TCL Communication Ltd. shall
not be held responsible for the lack of availability of any application,
as its availability depends on the country and the operator of the
purchaser. TCL Communication Ltd. reserves the right at any time
to add or remove Third Party Materials from its phones without prior
notice; in no event shall TCL Communication Ltd. be held responsible
by the purchaser for any consequences of such removal.
19
Your mobile���������������������������
1
1�1 Keys and connectors
IR light
Headset connector
Receiver
Front Camera
Finger print
Microphone
Sensors
Touch screen
Back key
SIM card slot/
microSD card slot
Recent apps
Home key
Speaker
Microphone
USB Type-C
20
Laser Detection
Volume key
Auto Focus
Camera Flash/Flashlight
Camera
Power key
Smart key
(1)
(left of the device)
Smart key
• Smart key settings are available at: Settings > Advanced features > Smart key. Or touch Smart Key
in the app list.
Back key
• Touch to go back to the previous screen, or close a
dialog box, options menu, the notification panel, etc.
(1)
It depends on country, Smart key will be replaced by Google Assistant
in some regions.
21
(1)
Home key
• Touch to return to the Home screen from any other
application or screen.
Recent apps
• Touch to switch between recently opened individual app
activities and documents.
Power key (right of the device)
• Press: Lock the screen/Light up the screen.
• Press and hold: Show the popup menu to select from
Power off/Restart/Aeroplane mode.
• Press and hold the Power key and Volumeup key to
enter Recovery mode.
• Press and hold the Power key and Volume down key
to take a screenshot.
• Press and hold the Power key for at least 10 seconds
to force reboot.
Volume Keys
• In call mode, adjusts the earpiece or headset volume.
• In Music/Video/Streaming mode, adjusts the media
volume.
• In general mode, adjusts the ringtone volume.
• Mutes the ringtone of an incoming call.
• In camera preview mode, press the Volume up or down
key to take a photo or press and hold to take burst shots.
• Press Volume up and down keys at the same time
for 3 seconds to start an accessibility feature when
Volume keys shortcut is on. To set, touch Settings > Accessibility > Volume keys shortcut.
22
1�2 Getting started
1�2�1 Setting up
Inserting or removing the SIM/microSD card
① Use the provided SIM pin to open the SIM tray.
② Place the Nano SIM card into the tray slot labeled "SIM".
TM
③ Place the microSD
Single SIM
card into the tray slot labeled "SD".
SIM
②
SD
③
①
23
Dual SIM
SIM1
②
OR
SIM2
SD
③
①
You must insert your SIM card to make phone calls. You do not need
to power off your phone before inserting or removing the SIM card as
this phone supports hot swap.
Your phone only supports nano-SIM cards. Do not attempt to
insert other SIM types; otherwise this may cause damage to
your phone.
24
Charging the battery
You are advised to fully charge the battery ( ). Charging status
is indicated by a percentage displayed on screen while the phone
is powered off. The percentage increases as the phone is charged.
To reduce power consumption and energy waste when the
battery is fully charged, disconnect your charger from the plug;
switch off Wi-Fi, GPS, Bluetooth or background-running
applications when not in use; reduce the backlight time, etc.
1�2�2 Powering on your phone
Hold down the Power key until the phone powers on, unlock your
phone (Swipe, PIN, Password, Pattern, Fingerprint or Face) if
necessary and confirm. The Home screen is displayed.
If you do not know your PIN code or forget it, contact your network
operator. Be sure to keep your PIN code secure.
1�2�3 Powering off your phone
Press and hold the Power key until options appear, then select
Power off.
25
1�3 Home screen
You can bring all the items (applications, shortcuts, folders and
widgets) you love or use most frequently to your Home screen for
quick access. Touch the Home key to switch to the Home screen.
The Home screen is provided in an extended format to allow more
space for adding applications, shortcuts etc. Slide the Home screen
horizontally left and right to get a complete view.
1�3�1 Using the touchscreen
Touch
To access an application, touch it with your finger.
Status bar
• Status/Notification indicators
• Touch and drag down to open
the notification panel
Search bar
• Touch to enter text search screen
• Touch to enter voice search screen
Touch an icon to open an application,
folder, etc.
Favourite tray applications
• Touch to enter the application.
• Long press to move or remove applications.
26
Long press
To enter the available options for an item, long press the item. For
example. Select a contact in Contacts and long press it. An options
list will then appear.
Drag
Place your finger on the screen to drag an object to another location.
Slide/Swipe
Slide the screen to scroll up and down the applications, images, and
web pages. You can slide the screen horizontally too.
Flick
Similar to swiping, but flicking makes it move quicker.
Pinch/Spread
Place two fingers on the screen surface and draw them apart or
together to scale an element on the screen.
Rotate
Automatically change the screen orientation from portrait to landscape
by turning the phone sideways to have a better screen view.
27
1�3�2 Status bar
From the status bar, you can view both phone status (on the right
side) and notification information (on the left side).
Drag down the status bar to view notifications and drag again to
enter the quick settings panel.
Touch and drag up to close it. When there are notifications, they can
be accessed by touching them.
Notification panel
When there are notifications, touch and drag down the Status bar to
open the Notification panel to read more detailed information.
Touch to access Settings,
where you can set more items.
Touch to clear all event–based notifications
(other ongoing notifications will remain).
28
Quick settings panel
Touch and drag down from the top of the screen once using two
fingers, or twice using one finger to open the Quick settings panel.
You can enable or disable functions or change modes by touching
the icons.
Touch the Edit icon
Touch to turn on/off items, e.g. Wi-Fi, Bluetooth etc.
to customise your Quick settings panel.
Touch to customise
your Quick settings
panel.
1�3�3 Lock/Unlock your screen
To protect your phone and privacy, you can lock the screen with a
pattern, PIN, password, fingerprint or face.
To create a screen unlock pattern, touch Settings > Security > Screen lock.
29
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