TCL Alcatel POP4-5 Service Manual

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L1 Service Manual TCL Communication Ltd.

POP4-5

5051A/J/M/X/D/T

Note: this manual is non-contractual and TCL Communication Ltd. can modify it without prior notice on the characteristics of described equipments.

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1.1

Verify

1.1

Update

1.0

2016-03-11

Preliminary Draft

Mani Lee

Derek Li

Rev.

Date

Modification description

Prepared By

Checked By

Approved By

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Content

1. General ............................................................................................................................................. 4

2. Portable Label .................................................................................................................................. 7

2.1. Label zones ...................................................................................................................................... 7

2.2. Commercial Label Samples........................................................................................................... 8

2.3. CU label .......................................................................................................................................... 10

2.4. L1 Spare Part List ......................................................................................................................... 12

2.5. Accessory ....................................................................................................................................... 13

2.5.1. Charger .................................................................................................................................... 13

2.5.2. Headset .................................................................................................................................... 13

2.5.3. End user USB cable .............................................................................................................. 13

2.6. Maintenance policy ....................................................................................................................... 14

2.6.1. For handset: ............................................................................................................................ 14

2.6.2. For standard accessories (charger, headset and USB cable) ........................................ 14

2.6.3. If input the following codes on handset, you can: ............................................................. 14

2.6.4. User Data Format reset introduction ................................................................................... 15

2.7. Cell phone maintenance .............................................................................................................. 16

2.8. Invoice check ................................................................................................................................. 16

2.9. IMEI Check ..................................................................................................................................... 17

2.10. Humidity sensitive sticker Check ......................................................................................... 18

2.11. Visual Mechanical inspection ............................................................................................... 20

2.12. Accessories inspection .......................................................................................................... 21

2.13. Cell phone maintenance procedure .................................................................................... 21

3. Software download ....................................................................................................................... 27

3.1 Equipments requested when download： ................................................................................. 27

3.2 Handset driver installation ............................................................................................................ 27

3.3 SW download process .................................................................................................................. 29

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Project Name

POP4-5

Commercial Name

5051A/J/M/X/D/T

Platform & OS

Platform

MSM8909

CPU frequence

4X1.1GHZ

OS

Andoriod M

Design

Dimensions (mm)

140.7x71.4x7.99

Form factor

Bar

Side Keys

Volume & Power Key

Removable battery cover

Yes

Estimated Weight (g)

134

Display

Main LCD Size (inch)

5.0"

Main display resolution

HD (1280×720)

LTPS

No

LED indicator

Charging indicator, events indicator

Touch technology

Capacitive

Main display orientation

Portrait

Touch technology

Capacitive

Main LCD Type

TFT-IPS

Sub-display

No

Oleophobic coating (Anti-finger coating)

Yes

L1 Service Manual TCL Communication Ltd.

1. General

POP4-5 (5051A/J/M/X/D/T) is a MSM8909 Platform phone with Quad core 1.1GHz, and BT/WLAN/MP3, social network service etc functions. It originally installed Android 6.0. It can work with the 2G Data GPRS/EDGE, 3G Data HSPA+ (42M bit/s DL, 5.76Mbit/s UL), 4G Data Cat 4 (150Mbit/s DL, 50Mbit/s UL).

Detail features

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Available Ports

Card slot

Dual Sim + TF card

SIM Card Number

2

SIM Slot 1

3FF (Micro-SIM) default for single SIM

SIM Slot 2

4FF (Nano-SIM)

SIM Slot 3

No

TF card slot

Yes

Hot swap

No

Audio Jack

3.5mm audio jack

Multimedia Output

No

Charging Port

Micro-USB

Memory

ROM

8GB (16GB compatible); LATAM: 8GB, EMEA: 8GB;

RAM

1GB (1.5GB / 2GB compatible); LATAM:

1.5GB, EMEA: 1GB;

External storage

Micro SD, up to 32GB

End User Space

TBD

Connectivity

Wi-Fi / WLAN

802.11b/g/n

Wi-Fi Direct

Yes

Radio

Yes

Wireless FM

Yes

Bluetooth

Yes

Bluetooth supported version

Yes, BT4.0

USB Data Transfer

Yes

USB OTG

NO

USB Charging

Micro-USB

Others

Rear Camera

Number of pixels

8M(5M AF compatible LATAM: 13M SW, EMEA: 8M;)

Focus

AF

Image Sensor

Samsung/S5K4H8

Sensor Size

0.25

Sensor Pixel size

1.12um

Lens Apeture size

FNO 2.2

Flash type

Led Flash

Focus Speed

<1s

Video

Video Playback: 1080@30fps Video Capture: 720@30fps

Front Camera

Number of pixels

5M (2M /VGA compatible LATAM: 8M SW, EMEA: 5M;)

Focus

FF

Image Sensor

Hynix/HI-553, Samsung/S5K5E8

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Sensor Size

0.2

Sensor Pixel size

1.12um

Camera Flash

YES

Lens Apeture size

FNO 2.4

Flash type

Led Flash

Video

Video Playback: 1080@30fps Video Capture: 720@30fps

Other features

Face detection,Camera Zoom,QR code scanner

Sensors

GPS

Yes, with A-GPS

Accelerometer (G sensor)

Yes

Proximity Sensor

Yes

Light sensor

Yes

E-Compass

Optioanl(EMEA: Yes, LATAM: No;)

Gyro

Compatible

Hall Switch

Compatible

Battery

Battery capacity (mAh)

2500mAh

Standby time

420 hours (2G),420 hours(3G),400 hours（4G）

Talking time (Hours)

12hours (2G),9 hours(3G),5hours(4G)

Charging Technology

Linear

Battery type

hardpack

Accessary

Standard

Quick Guide Product Safety Information leaflet MOU Charger (5V/1A) w/o wire Micro-USB Cable Battery headset LCD sticker LCD protective film (Default for LATAM) Hotline leaflet (Default for LATAM)

Optional

EUP Charger (5V1A) with wire JBL headset 4G SD card Hotline leaflet LCD protective film Flip cover

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2. Portable Label

2.1. Label zones

Printing zone definition (CPE000368AC0----For General 69.13*60.33)

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5051T-2AALEU1

IMEI V01

5051J-2AALMX1

IMEI V02

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2.2. Commercial Label Samples

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5051A-2AALMX1

IMEI V02

5051M-2AALMX1

IMEI V02

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5051X-2AALEU1

IMEI V01

5051T5051D-

2AALEU1

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2.3. CU label

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5051T-2AALEU1

CU V02

5051J-2AALMX1

CU V03

5051A-2AALMX1

CU V03

5051M-2AALMX1

CU V03

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5051X-2AALEU1

CU V02

5051D-2AALEU1

CU V02

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2.4. L1 Spare Part List

Please get the latest SPL in Forlog system.

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2.5. Accessory

2.5.1. Charger

2.5.2. Headset

2.5.3. End user USB cable

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Code

Description

*#06#

Display IMEI number

*#2886#

Enter Auto Test mode

*#3228#

Check current software version

End user format

Long press volume up key +power key

L1 Service Manual TCL Communication Ltd.

2.6. Maintenance policy

This chapter describes the maintenance of the 5051A/J/M/X/D/T series phone authorized at L1 repair centre. The maintenance operations can only be performed in approved repair centres.

General

Main L1 maintenance operations are as following:

2.6.1. For handset:

1) Warranty check

2) Function test

3) SW downloading

4) Replacement of the defective handset.

2.6.2. For standard accessories (charger, headset and USB cable)

1) Warranty check

2) Functional check

3) Replacement of defective accessories

2.6.3. If input the following codes on handset, you can:

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2.6.4. User Data Format reset introduction

How to use:

Long press Power Key + Volume up key in power off mode to enter recovery mode. When to use: If you can‟t start your handset or when you start your handset, there will be something wrong with it, like can‟t charge or can‟t charge normally.

What does it do when you use End user format function: it will format end user area, and your handset will come back to factory model, everything you save or set in the handset (except SIM card) will be lost.

Detail steps：

1. Shut down the phone.

2. Long press Power Key + Volume up key for about 8s to enter recovery mode. The device will go into the robot interface.

Then press Power Key + volume up key again to select “Reboot the system now”, press power key to confirm

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2.7. Cell phone maintenance

1) Equipments for handset test.

 Battery with full power.  One SIM card.

2) It is recommended the following tools:

 One PC with Windows 2000/NT/XP/Windows 7.  One ampere meter for charger current test.

2.8. Invoice check

1. Check warranty status of Handset by POP (Proof of Purchase) firstly.

2. If the end user lost his POP, then consider the data code on commercial label as the purchasing day.

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day

1 2 3 4 5 6 7 8 9

10 1 2 3 4 5 6 7 8 9 A

11

12

13

14

15

16

17

18

19

20 B C D E F G H I J K

21

22

23

24

25

26

27

28

29

30 L M N O P Q R S T U

31 V

mouth

1 2 3 4 5 6 7 8 9

10 E F G H I J K L M N

11

12 O P

year

16

17

18

19

20

21

22

23

24

25 Z A B C D E F G H I

26

27

28

29

30

31

32

33

J K L M N O P Q

Coding day

Coding month

Coding year

L1 Service Manual TCL Communication Ltd.

Note:

2.9. IMEI Check

1) Power on the handset, enter ”Settings” -> “About” -> “Status” ”IMEI”

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2) If the IMEI sticker in the back casing is not lost:

We should make sure that the IMEI number MUST be the same with the one on the IMEI sticker; if not, it‟s out of warranty policy.

2.10. Humidity sensitive sticker Check

If humidity sensitive label is not good, the cell phone will be considered as out of guarantee.

 Liquid was detected by humidity sensitive label.

 Positions of humidity sensitive sticker.

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2.11. Visual Mechanical inspection

Mechanical warranties check items:

1) Corrosion  Corrosion on the USB connectors, SIM connectors, and other metal surfaces

2) Hole  Holes (Diameter > 1mm) on any surface, including front casing, decorate frame, battery cover,

LCD Lens, keypad.

3) Bump  Bumps (Diameter>1mm) on any surface, including the front casing, decorate frame, battery cover,

LCD Lens, keypad

4) Scratch (length > 3mm)  Scratches on any surface, including the front casing, furnished frame, battery cover, LCD Lens,

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keypad

5) Distortion  Bend, twisted or crushed on the h/s, cover/casing or connectors

6) Broken  LCD broken, casing broken, cover broken

7) Dropped.  Keypad tear off, LCD lens, connectors fallen off

8) Gap:  External physical damage relating to abnormal use, like front case and frame opened

9) Others:

 Damage caused by disassembly like wrong part assembly, lost of components  Use in abnormal environment like too high temperature with plastic melts

2.12. Accessories inspection

Accessories warranties check items:

1) Any use in abnormal temperature, other than the one specified in the user manual. Any evidence of plastic/casing melted.

2) Any mark of food or liquid around the accessory or in the USB socket.

3) Any evidence of mechanical shocked which damage the enclosure of the charger or headset.

4) Any mark of tentative of disassembly the accessory

5) Any abnormal use which induce wire damage, wire broken or USB socket deformed.

2.13. Cell phone maintenance procedure

1) Check that the SIM card and SD card are set correctly.

2) Power on the cell phone.

3) If the cell phone asks to input NCK code, which means it is SIM locked, and can only be worked with

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dedicated SIM card. Use the correct SIM card.

4) Enter the phone code if necessary.

5) If power on, test step by step with the auto test code:

Press *#2886# in dial screen and then you will see the interface displaying the SW version. Select “Auto” to start the auto test, or select “MANU” to do the MMI test manually.

If one of the tests failed during “Auto” test mode, it will display “Failed: xxx, Press „Next‟ to go on test; Press „RETEST‟ to retest this item; Press „END‟ to Power off.”

 Traceability

I. You can get information such as BT, CU-REF, PTH ,MMI,etc.,

II. Press “pass” key to continue.

 Checking Tunning

It will test automatically and display” OK” if it functions well.

 TP RAW Data

I. You can see Raw data test is running;

II. Press “pass” key to continue;

 Touch Panel

I. “Please draw in the yellow area” according to instructions

II. Press “PASS” to continue.

 Display

I. You will see the LCD display three colors - RED, GREEN and BLUE - if it functions well;

II. Press “Pass” to continue.

III. You will see the LCD display black if it functions well.

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IV. Press “Pass” to continue.

V. You will see the LCD display greychart if it functions well.

VI. Press “Pass” to continue.

VII. You will see the LCD display white if it functions well.

VIII. Press “Pass” to continue.

IX. You will see the LCD display grey if it functions well.

X. Press “Pass” to continue.

 KEYPAD

I. You will see the key of the V+, V-, and power, click the corresponding key, then the key turn

gray on the screen.

II. Press “Pass” to continue.

 LCD BACKLIGHT

I. You will see the screen flash if it functions well

II. Press “Pass” to continue.

 Key Backlight

I. You will see the keypad flash if it functions well

II. Press “Pass” to continue.

 Flasher

I. You will see the Camera Flash light on if it functions well.

II. Press”Pass” to continue.

 Charger Led

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I. It will display “Please check charge LED" if it functions well.

II. Press “Pass” to continue;

 AUDIO

I. You will hear piece of record if it functions well;

II. Press ”Pass” to continue;

 Vibrator

You can feel the vibration if it functions well.

 Front Camera

I. You will see the LCD displays the picture that front camera catch if it functions well;

II. Press “Pass” to continue.

 Main Camera

I. You will see the LCD displays the picture that back camera catch if it functions well;

II. Press “Pass” to continue;

 Accessories

I. Insert the headset.

II. You will hear one record in left discrete;

The “Volume Down “and “Volume Up” will display grey if it functions well.

III. Press ”Pass” ,you will hear one record in right discrete;

The “Volume Down “and “Volume Up” will display grey if it functions well.

IV. Press ”pass” to continue;

V. You will hear piece of record if it functions well;

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VI. remove your headset

VII. Press ”Pass” to continue;

 FM

I. You will hear the sound from on channel when you insert earphoneif it functions well;

II. Remove the ear phone then press “Pass” to continue;

 USB/ Charger

I. Insert USB cable according to instruction, then it will say “USB:OK Charger :OK” ;

II. Remove USB cable according to instruction

III. Press “Pass” to continue;

 G-Sensor

I. Put the handset up and towards up according to instruction;

II. Put the handset towards the directions indicated by instructions; it will say “All positions

checked” after you following all the directions if it if it functions well;

III. Press “Pass” to continue;

ess “Pass” to continue.

 Light Sensor

Press “Pass “to continue if it functions well.

 Proximity Sensor

I. It will display “Please shadow the sensor “ ,and follow the instruction if it functions well.

II. Press “Pass” to continue;

 SIM

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I. Insert SIM card and the phone will detect it if functions well;

II. Press “Pass” to continue;

 SD Card

III. Insert SD card and the phone will detect it if functions well;

IV. Press “Pass” to continue;

 Battery

I. It will display “Battery temperature should between: 20~50”, “current is xxx”

“Battery content should between: 30~80%”, “current is xxx”

“Battery Voltage is xxx”, “Battery Present is xxx” if it functions well;

II. Press ”Pass” to continue;

 BLUETOOTH

I. Bluetooth will search automatically and it will display device address if it functions well;

II. Press ”Pass” to continue;

 WIFI

I. It will search for WIFI hotspot and display searched result on the screen if it functions well;

II. Press”Pass” to continue;

 GPS

I. It will run GPS and search for satellite, and then it will display info such as “PRN”, “SUR”,

etc. on the screen if it functions well;

II. Press”Pass” to continue;

 Calling

I. It will automatically call the emergency call if it functions well.

II. Press “Pass” to continue;

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 Seclnfo

I. Check device is effuse or not.

II. Press “Pass” to continue;

 Factory Reset

It will do the factory reset automatically if you press the item.

3. Software download

It is authorized to download software for the handset which needs to be updated. This downloading tool is called “Sugar QCT_SP”. Handset Software can be downloaded from TS website via it. Thus internet access is necessary. TS Website: https://css.tclmobile.cn/.

3.1 Equipments requested when download：

⑴ A handset with full power; ⑵ PC with windows system; ⑶ A USB cable.

3.2 Handset driver installation

Double click to install the Sugar QCT_SP, then select the “Install driver” check box for the driver installation.

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3.3 SW download process

Note:

 Sugar upgrade during the power on status. a. The upgrade Diag is disabling by default, press “###2324 #” in dial screen to enable the Diag com (do not need to enable other options) to make sure the COM Port can be detective by PC. The Diag will disable when upgrade finished.

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b. Power off the device, press volume up +volume down key in the same time, then insert the USB cable to start upgrade process. For Sugar upgrade during the power off status, please go on proceed with the normal process.

I. Login the Sugar QCT_SP, then select the 5051 model:

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II. Click the „Get Status‟ button, it will display the SW version , IMEI, Cu ref etc of the handset,

press “Yes “ to continue.

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Yes

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III. Click the “Upgrade” button. Online upgrade process starting:

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IV. Upgrade finished:

If you have any question or problem, please feel free to contact us. Thanks for your cooperation.

TCL Communication Ltd.

Global Customer Service TS Dept.

Mar,16th, 2016

TCL Alcatel POP4-5 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual