TCL Alcatel Pixi4-7 3G&VF Service Manual

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Pixi4-7 3G&VF

9003A/9003X/VF1100

Note: this manual is non-contractual and TCL Communication Ltd. can modify it without prior notice on the characteristics of described equipments.

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7-Mar-2016

Preliminary Draft

Jane Chen

Keira Xie

Rev.

Date

Modification description

Prepared By

Checked By

Approved By

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Content

1. General ............................................................................................................................................. 4

2. Portable Label .................................................................................................................................. 6

2.1. Label zones ...................................................................................................................................... 6

2.2. Commercial Label Samples........................................................................................................... 8

2.3. CU label ............................................................................................................................................ 9

2.4. L1 Spare Part List .......................................................................................................................... 10

2.5. Accessory ....................................................................................................................................... 10

2.5.1. Charger .................................................................................................................................... 10

2.5.2. Headset .................................................................................................................................... 11

2.5.3. End user USB cable .............................................................................................................. 12

2.6. Maintenance policy ....................................................................................................................... 12

2.6.1. For handset: ............................................................................................................................ 12

2.6.2. For standard accessories (charger, headset and USB cable) ........................................ 12

2.6.3. If input the following codes on tablet, you can:.................................................................. 13

2.6.4. User Data Format reset introduction ................................................................................... 13

2.7. Tablet maintenance ...................................................................................................................... 16

2.8. Invoice check ................................................................................................................................. 16

2.9. IMEI Check ..................................................................................................................................... 17

2.10. Humidity sensitive sticker Check ......................................................................................... 18

2.11. Visual Mechanical inspection ............................................................................................... 19

2.12. Accessories inspection .......................................................................................................... 19

2.13. Tablet maintenance procedure ............................................................................................ 20

3. Software download ....................................................................................................................... 25

3.1 Equipments requested when download： ................................................................................. 25

3.2 Handset driver installation ............................................................................................................ 26

3.3 SW download process .................................................................................................................. 26

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Project Name

Pixi4-7 3G&VF

Commercial Name

9003A/9003X/VF1100

Platform & OS

Platform

MT8321

CPU frequence

Quad core 1.3GHz

OS

Android

OS Version

V6.0

Design

Design (dimension) (L x W x H mm)

189.2*107.6*9.15mm

Form factor

Bar

Side Keys

Volume & Power Key

Removable battery cover

Non-removable

Vibrator

No

Estimated Weight (unit: g) with battery

255g

Display

Main display vision size (unit:inch)

7''

Main display resolution

'7'' 600x1024/WSVGA

Main display technology

TFT

Main display PPI (unit: pixel/inch)

169

Main display color depth

16m (24 bit)

Main display orientation

Portrait

Main display touch technology

Capacitive

Touch Panel Type

P+G

Sub-LCD resolution & colour space (if applicable)

N/A

LED indicator

Yes

Ports

SIM Card Number

SS (Single SIM)

USB

USB 2.0

Audio Jack

Yes

HDMI/MHL

No

Pogo pins

No

Memory

ROM (eMMC) Capacity

8GB（16/32GBCompatible）

L1 Service Manual TCL Communication Ltd.

1. General

Pixi4-7 3G&VF(9003A/9003X/VF1100) is a MT8321 Platform tablet with Quad core 1.3 GHz, and BT/WLAN/MP3, social network service etc functions. It originally installed Android 6.0 system. It can work with the GSM 850 / 900 / 1800 / 1900MHz, 900/2100MHz (EMEA), 850/900/1900/2100MHz(LATAM).

Detail features

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RAM Capacity

1GB (512MB/2GB Compatible)

External storage Capability

Micro SD, 9003A/9003X: up to 32GB VF1100: up to 64GB

Internal, End user memory size

4GB

Connectivity

GPS

Yes

Glonass

No

Bluetooth supported version

V4.1

Wi-Fi / WLAN

802.11 b/g/n

WIFI direct

Yes

NFC

No

Touch Icon position

in LCD VA

Wireless Display Capability (Miracast)

No

Bluetooth Tethering

Yes

Wireless Charging

No

USB OTG

No

FM

9003A/VF1100: Yes 9003X: No

Main camera

Pixel

9003X/VF1100: 2 Mpxl for EMEA 9003A: 5 Mpxl (SW to 8M) for LATAM

Camera Flash

No

Auto focus

No

Digital Zoom

4x

Panorama mode support

Yes

HDR

Yes

Video capture (resolution@fps)

9003X/VF1100: 720p 30fps(2.0MP) 9003A: 1080p 30fps(5.0MP)

Picture Geo-tag support

Yes

Polariod

Yes

Sub camera

Pixel

9003X:VGA for EMEA 9003A/VF1100: 2 Mpxl (SW to 3M) for LATAM

Auto focus

No

Camera Flash

No

Camera Stabilizer(OIS)

No

Video capture (resolution@fps)

9003X: 480p 30fps 9003A/VF1100: 720p 30fps

Video Playback

9003X: 480p 30fps 9003A/VF1100: 720p 30fps

HDR

Yes

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Sensors

G-sensor

Yes

Proximity

No

Light sensor

No

E-Compass

No

Gyroscope

No

Pressure sensor

No

Sensor Hub

No

Hall IC

No

Battery

Battery capacity (mAh)

2580mAh

Standby time

430hours

Talking time (Hours)

5Hours-3G 10Hours-2G

Charging time [Hours]

within 4hours

Battery type (RF standby mode)

Soft pack

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2. Portable Label

2.1. Label zones

Printing zone definition (CPE000203AC0----For General 27*22+11*1.5+16*1.5mm)

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Printing zone definition (CPE000381AC0----For General 27*22+11*1.5+16*1.5mm)

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2.2. Commercial Label Samples

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2.3. CU label

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2.4. L1 Spare Part List

Please get the latest SPL in Forlog system.

2.5. Accessory

2.5.1. Charger

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2.5.2. Headset

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2.5.3. End user USB cable

2.6. Maintenance policy

This chapter describes the maintenance of the 9003A/9003X/VF1100 series device authorized at L1 repair centre. The maintenance operations can only be performed in approved repair centres.

General

Main L1 maintenance operations are as following:

2.6.1. For handset:

1) Warranty check

2) Function test

3) SW downloading

4) Replacement of the defective tablet.

2.6.2. For standard accessories (charger, headset and USB cable)

1) Warranty check

2) Functional check

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Code

Description

“Settings” -> “About tablet” -> “Status” -> “IMEI/IMEI SV”

Check IMEI number

Open “Calculator” application, and

input “0x0-0+=”

Enter MMI Test mode (refer to 2.13)

open “Calculator” application, and input “1x1-1+=”

Check SW version

End user format

Long press volume up key +power key

L1 Service Manual TCL Communication Ltd.

3) Replacement of defective accessories

2.6.3. If input the following codes on tablet, you can:

2.6.4. User Data Format reset introduction

How to use: long press “Power” Key + “Volume up” key in power off mode to enter recovery mode. When to use: If you can‟t start your handset or when you start your handset, there will be something

wrong with it, like can‟t charge or can‟t charge normally.

What does it do when you use End user format function: it will format end user area, and your handset will come back to factory model, everything you save or set in the handset (except SIM card) will be lost.

Detail steps：

1. Long press “power” key + “volume up” key, and enter the Android system recovery mode.

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2. Press “volume” key to select “wipe data / factory reset”, press “power” key to confirm;

3. Press “volume” key to select “Yes—delete all user data” and the press “power” key to double confirm the factory reset;

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4. Factory reset complete, press “volume” key to select “reboot system now” and press “power” key to confirm.

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Coding day

Coding month

Coding year

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2.7. Tablet maintenance

1) Equipments for handset test.

 Battery with full power.  One SIM card.

2) It is recommended the following tools:

 One PC with Windows 2000/NT/XP/Windows 7.  One ampere meter for charger current test.

2.8. Invoice check

1. Check warranty status of Handset by POP (Proof of Purchase) firstly.

2. If the end user lost his POP, then consider the data code on commercial label as the purchasing day.

Note:

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day

1 2 3 4 5 6 7 8 9

10 1 2 3 4 5 6 7 8 9 A

11

12

13

14

15

16

17

18

19

20 B C D E F G H I J K

21

22

23

24

25

26

27

28

29

30 L M N O P Q R S T U

31 V

mouth

1 2 3 4 5 6 7 8 9

10 E F G H I J K L M N

11

12 O P

year

3 4 5 6 7 8 9

10

11

12 M N O P Q R S T U V

13

14

15

16 W X Y Z

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2.9. IMEI Check

1) Power on the handset, enter ”Settings” -> “About tablet” -> “Status” -> “IMEI information”.

2) Input 0X0-0+= on calculator screen.

3) There are three IMEI sticker positions on the device:

Position 1: in the back casing Position 2: in the PCBA Position 3: in the SD slot cover

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If the IMEI sticker in the back casing is not lost:

We should make sure that the IMEI number MUST be the same with the one on the IMEI sticker; if not, it‟s out of warranty policy.

2.10. Humidity sensitive sticker Check

If humidity sensitive label is not good, the device will be considered as out of guarantee.

 Liquid was detected by humidity sensitive label.

 Position of humidity sensitive sticker.

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2.11. Visual Mechanical inspection

Mechanical warranties check items:

1) Corrosion  Corrosion on the USB connectors, SIM connectors, and other metal surfaces

2) Hole  Holes (Diameter > 1mm) on any surface, including front casing, decorate frame, battery cover,

LCD Lens, keypad.

3) Bump  Bumps (Diameter>1mm) on any surface, including the front casing, decorate frame, battery cover,

LCD Lens, keypad

4) Scratch (length > 3mm)  Scratches on any surface, including the front casing, furnished frame, battery cover, LCD Lens,

keypad

5) Distortion  Bend, twisted or crushed on the h/s, cover/casing or connectors

6) Broken  LCD broken, casing broken, cover broken

7) Dropped.  Keypad tear off, LCD lens, connectors fallen off

8) Gap:  External physical damage relating to abnormal use, like front case and frame opened

9) Others:

 Damage caused by disassembly like wrong part assembly, lost of components  Use in abnormal environment like too high temperature with plastic melts

2.12. Accessories inspection

Accessories warranties check items:

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1) Any use in abnormal temperature, other than the one specified in the user manual. Any evidence of plastic/casing melted.

2) Any mark of food or liquid around the accessory or in the USB socket.

3) Any evidence of mechanical shocked which damage the enclosure of the charger or headset.

4) Any mark of tentative of disassembly the accessory

5) Any abnormal use which induce wire damage, wire broken or USB socket deformed.

2.13. Tablet maintenance procedure

1) Check that the SIM card and SD card are set correctly.

2) Power on the tablet.

3) If the tablet asks to input NCK code, which means it is SIM locked, and can only be worked with dedicated SIM card. Use the correct SIM card.

4) Enter the phone code if necessary.

5) If power on, test step by step with the auto test code:

Open “Calculator” application, and input “0x0-0+=” to enter MMI test mode, and then you will see the interface displaying the SW version. Select “Auto” to start the auto test, or select “MANU” to do the MMI test manually.

If one of the tests failed during “Auto” test mode, it will display “Failed: xxx, Press „Next‟ to go on test; Press „RETEST‟ to retest this item; Press „END‟ to Power off.”

 Traceability

I. You can get information such as BT, CU-REF, PTH ,IMEI, etc.,

II. Press “pass” key to continue.

 Touch Panel

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I. “Please draw in the yellow area” according to instructions

 RAW Data

I. You can see Raw data test is running;

II. Press “pass” key to continue;

 LCD

I. You will see the LCD display three colors - RED, GREEN and BLUE - if it functions well;

II. Press “Pass” to continue.

III. You will see the LCD display greychart if it functions well.

IV. Press “Pass” to continue.

V. You will see the LCD display black if it functions well.

VI. Press “Pass” to continue.

VII. You will see the LCD display white if it functions well.

VIII. Press “Pass” to continue.

IX. You will see the LCD display grey if it functions well.

X. Press “Pass” to continue.

 KEYBOARD

I. You will see the key of the V+, V-, and power, click the corresponding key, then the key turn

gray on the screen.

II. Press “Pass” to continue.

 LCD BACKLIGHT

I. You will see the screen flash if it functions well

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II. Press “Pass” to continue.

 Main Camera

I. You will see the LCD displays the picture that back camera catch if it functions well;

II. Press “Pass” to continue;

 Front Camera

I. You will see the LCD displays the picture that front camera catch if it functions well;

II. Press “Pass” to continue.

 AUDIO

I. You will hear piece of record from receiver if it functions well;

II. Press ”Pass” to continue;

III. You will hear piece of record from speaker if it functions well;

IV. Press ”Pass” to continue;

 MIC

I. Press “start “to record sound, and then press” Play”, you will hear the record sound if it

functions well

II. Press “PASS” to continue.

 Accessory

I. Insert the headset.

II. You will hear one record in left discrete;

The “Volume Down “and “Volume Up” will display grey when you adjust the volume if it functions well.

III. Press ”Pass” ,you will hear one record in right discrete;

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The “Volume Down “and “Volume Up” will display grey when you adjust the volume if it functions well.

IV. Press ”pass” to continue; V. Press “start “to record sound, and then press” Play”, you will hear the record sound if it

functions well

VI. remove your headset

VII. Press ”Pass” to continue;

 FM

I. You will hear the sound from on channel when you insert earphoneif it functions well;

The “Volume Down “and “Volume Up” will display grey when you adjust the volume if it functions well

II. Remove the ear phone then press “Pass” to continue;

 USB/ Charger

I. Insert USB cable according to instruction, then it will say “USB:OK Charger :OK” ;

II. Remove USB cable according to instruction

III. Press “Pass” to continue;

 G-Sensor

I. Put the handset towards up according to instruction;

II. Put the handset towards the directions indicated by instructions; it will say “All positions

checked” after you following all the directions if it if it functions well;

III. Press “Pass” to continue;

 Proximity Sensor

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I. “Please shadow the touch senor“ according to the instruction and it will display “near: OK

far: OK” if it functions well.

II. Press “Pass” to continue;

 SIM

I. Insert SIM card and the phone will detect it if functions well;

II. Press “Pass” to continue;

 Memory Card

I. Insert Memory card and the phone will detect it if functions well;

II. Press “Pass” to continue;

 Battery Temperature

I. It will display “Battery temperature should between: 20~50”, “current is xxx”

“Battery content should between: 30~80%”, “current is xxx”

“Battery Voltage is 4.197V”, “Battery Present is xxx” if it functions well;

II. Press ”Pass” to continue;

 Bluetooth

I. Bluetooth will search automatically and it will display device address if it functions well;

II. Press ”Pass” to continue;

 Wifi

I. It will search for WIFI hotspot and display searched result on the screen if it functions well;

II. Press”Pass” to continue;

 GPS

I. It will run GPS and search for satellite, and then it will display info such as “PRN”, “SUR”,

etc. on the screen if it functions well;

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II. Press”Pass” to continue;

 NETWORK

I. Insert SIM card and follow the instruction if it functions well.

II. Press”Pass” to continue;

 Calling

I. It will automatically call the emergency call if it functions well.

II. Press “Pass” to continue;

 BATTERY CTRL

I. You will see the battery status information.

II. Press ”Exit” to continue;

 Factory Reset

It will do the factory reset automatically if you press the item.

 EXIT

I. End the TEST and go back the calculator screen

3. Software download

It is authorized to download software for the handset which needs to be updated. This downloading tool is called “Sugar MTK_SP V3.3.5”. Handset Software can be downloaded from TS website via it. Thus internet access is necessary. TS Website: https://css.tclmobile.cn/.

3.1 Equipments requested when download：

⑴ A handset with full power; ⑵ PC with windows system; ⑶ A USB cable.

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3.2 Handset driver installation

Double click to install the Sugar MTK_SP V3.3.5, then select the “Install driver” check box for the driver installation.

3.3 SW download process

I. Login the Sugar MTK_SP, then select the 9003A/9003X/VF1100 model:

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II. Click the „Get Status‟ button, it will display the SW version , IMEI, Cu ref etc of the handset, press

“Yes “ to continue.

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Yes

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III. Click the “Upgrade” button. Online upgrade process starting:

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IV. Upgrade finished:

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If you have any question or problem, please feel free to contact us. Thanks for your cooperation.

TCL Communication Ltd.

Global Customer Service TS Dept.

Mar,3th, 2015