TCL Alcatel Pixi4-5 4G Service Manual

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L1 Service Manual TCL Communication Ltd.

Pixi4-5 4G

ALCATEL PIXI 4 (5)

5045X/D/A/J/G/T/Y

Note: this manual is non-contractual and TCL Communication Ltd. can modify it without prior notice on the characteristics of described equipments.

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1.0

2016-03-04

Preliminary draft

Xiaolong Yang

Claire Lin

Rev.

Date

Modification description

Prepared By

Checked By

Approved By

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Content

1. General ............................................................................................................................................. 4

2. Portable Label .................................................................................................................................. 7

2.1 Label zones ...................................................................................................................................... 7

2.2 Zone information on the label ........................................................................................................ 9

2.3 Commercial label samples: ........................................................................................................... 9

2.4 L1 Spare Part List .......................................................................................................................... 13

2.5 Accessory ....................................................................................................................................... 13

2.5.1 Battery ...................................................................................................................................... 13

2.5.2 Charger .................................................................................................................................... 14

2.5.3 Stereo Headset ....................................................................................................................... 15

2.5.4 End user USB cable .............................................................................................................. 15

2.6 Maintenance policy ....................................................................................................................... 15

2.6.1 For handset: ............................................................................................................................ 15

2.6.2 For standard accessories (charger, headset and USB cable) ........................................ 16

2.6.3 If input the following codes on handset, you can: ............................................................. 16

2.6.4 User Data Format reset introduction: .................................................................................. 16

2.7 Cell phone maintenance .............................................................................................................. 19

2.8 Invoice check ................................................................................................................................. 19

2.9 IMEI Check ..................................................................................................................................... 20

2.10 Humidity sensitive sticker Check ......................................................................................... 20

2.11 Visual Mechanical inspection ............................................................................................... 21

2.12 Accessories inspection .......................................................................................................... 22

2.13 Cell phone maintenance procedure .................................................................................... 22

3. Replace the handset parts ........................................................................................................... 27

3.1. Preliminary ..................................................................................................................................... 27

3.2. Precaution ...................................................................................................................................... 28

3.3. Battery test ..................................................................................................................................... 28

3.3.1. Charging Process ................................................................................................................... 28

3.3.2. Charger test ............................................................................................................................ 30

4. Software download ....................................................................................................................... 31

4.1 Equipments requested when download： ................................................................................. 31

4.2 Install driver .................................................................................................................................... 32

4.3 SW download process .................................................................................................................. 33

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Project Name

Pixi4-5 4G

Code Name

5045X/D/A/J/G/T/Y

General

2G Network

GSM 850/900/1800/1900

3G Network

UMTS 850/900/1900/2100; UMTS 850/900/1700/1900/2100(only for 5045G)

4G Network

B1/3/7/8/20/28A for EMEA; B2/3/4/7/13/17/28 for LATAM; B2/4/5/7/17/27/28(only for 5045G); B1/3/5/40 (B26/38 compatible) for APAC

OS

Android M

Chipset

MTK6735M (MT6735V/WM)

CPU frequence

Quad Core 1.0GHz

GPU

Mali-T720 MP1 450MHz

Design

Dimensions (mm)

140.7x72.5x9.5

Estimated Weight (g)

169

Form Factor

Bar

Side Keys

Volume & Power Key

Removable battery cover

Yes

Display

Main LCD Size (inch)

5.0

Main display resolution

FWVGA (854×480)

PPI

196

Main LCD Type

TFT-TN

Screen to body ratio

73.24%

Brightness (cd/m2, Max)

280cd/m2( Type)

Touch technology

Capacitive

LED indicator

Charging and events indicator

Touch icon backlight

No

Touch Panel Material

GF

Touch Points

2

L1 Service Manual TCL Communication Ltd.

1. General

Pixi4-5 4G – ALCATEL PIXI 4 (5) 5045X/D/A/J/G/T/Y is a smart phone with MTK6735M platform (Quad Core 1.0GHz), and BT/WLAN/MP3, social network service etc functions. It can work with the GSM 850/900/1800/1900, UMTS 850/900/1900/2100 for global, 850/900/1700/1900/2100 for 5045G, LTE B1/3/7/8/20/28A for EMEA, B2/3/4/7/13/17/28 for LATAM, B2/4/5/7/17/27/28 for 5045G and B1/3/5/40 (B26/38 compatible) for APAC.

Detail features

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Available Ports

SIM Card Number

1 for 5045X/A/G/Y 2 for 5045D/J/T

SIM Slot

3FF (Micro-SIM)

TF card slot

Yes

Hot swap

Yes

Audio Jack

3.5mm audio jack

Charging Port

Micro-USB

Memory

ROM

8GB default, compatible with 4GB

RAM

1GB

External storage

Micro SD, up to 32GB

End user space

3.6GB

Data

2G Data

GPRS/EDGE

3G Data

HSPA+ (42M bit/s DL, 11Mbit/s UL)

4G Data

Cat 4 (150Mbit/s DL, 50Mbit/s UL)

Rear Camera

Pixel

5M Pixel, SW to 8MP

Focus

FF for 5045X/Y/D/T AF for 5045A/G/J

Image Sensor

OV5670

Sensor Size

1/5 inch

Camera Flash

1.12

Lens Apeture size

2.20

Lens (Wide angle/ FOV)

76.10

Focus Speed

0.8s

Number of Elements

3P

Camera Flash

Yes

Flash type

Fake Flash

EIS

Yes

Video

720p/30fps

HDR

Yes

Front Camera

Pixel

2MP FF, SW to 5MP

Focus

FF

Image Sensor

GC2355

Sensor Size

1/5 inch

Camera Flash

1.75um

Lens Apeture size

2.80

Lens (Wide angle/ FOV)

68

Focus Speed

No

Number of Elements

2P

Camera Flash

Compatible

Flash type

Fake flash

Video

480P/15fps

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Battery

Capacity (mAh)

2000mAh

Battery type

Hardpack

Charging Time

4 hours

Standby time

473h(2G),441h(3G),196h(4G)

Talking time

12h(2G),11h(3G)

Connectivity

Wi-Fi / WLAN

802.11 b/g/n

Wi-Fi Direct

Yes

NFC

No

Radio

Yes

Bluetooth

Yes

Bluetooth supported

BT 4.0

USB Data Transfer

Yes

USB Charging

Micro-USB

VoLTE

Yes (only for 5045T)

VoWifi

Yes (only for 5045T)

Sensors

GPS

Yes

Accelerometer (G sensor)

Yes

Proximity Sensor

SW solution

Others

Torch Light

Yes

HAC

No for 5045X/Y/D/T M3 only for 5045A/G/J

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2. Portable Label

2.1 Label zones

Commercial label size: 48.95×69.37mm

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5045A-2AALMX1

IMEI V03

L1 Service Manual TCL Communication Ltd.

2.2 Zone information on the label

2.3 Commercial label samples:

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5045D-2AALEU1

IMEI V03

5045J-2AALMX1 IMEI V03

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5045G-2AALMX1

IMEI V03

5045X-2AALEU1

IMEI V03

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5045T-2AALEU1 IMEI V02

5045Y-2AALEU1 IMEI V01

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Pixi4-5 4G Power

pack

5045X/D/A/J/G/T/Y

Standby time (hours) - Paging 5

Voice talking time (Pmin with DTX ON)

Model

Element

Capacity

Battery Li

Lithium

2000mAh

L1 Service Manual TCL Communication Ltd.

2.4 L1 Spare Part List

Please get the latest SPL in Forlog system.

2.5 Accessory

2.5.1 Battery

1) Battery picture

2) Battery feature

3) Battery life

The bellowing table shows the nominal battery life respectively in standby and talking mode. These typical values are expressed in normal temperature with battery initially full charged and under good ratio coverage. Battery range depends on the network characteristics, the ambient temperature and particularly on movement.

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Power pack Lithium

473h(2G),441h(3G),196h(4G)

12h(2G),11h(3G)

Mode

Typical Charge time

Power pack Lithium

4 hours

CBA3068AA0C1

CBA3068AG0C1

L1 Service Manual TCL Communication Ltd.

* Pmin: minimum transmission power

** DTX: no transmission during period of silence

4) Battery charge time For a normally discharged battery which has not been stored for long time, the charge time listed as below table.

Note:

 If the battery is new, charge it before use. Battery icon will appear after charging a short time.

If the battery is deeply discharged, battery icon will appear after charging several minutes and accompany with a slight sound.

2.5.2 Charger

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2.5.3 Stereo Headset

2.5.4 End user USB cable

2.6 Maintenance policy

This chapter describes the maintenance of the Pixi4-5 4G 5045X/D/A/J/G/T/Y series phones authorized at L1 repair center. The maintenance operations can only be performed in approved repair centers.

General

Main L1 maintenance operations are as following:

2.6.1 For handset:

1) Warranty check

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Code

Description

*#06#

Display IMEI number

*#2886#

Enter Auto Test mode

*#3228#

Check current software version

###232#

Access call duration directly (cannot erase by end user)

End user format

Long press volume up key +power key

L1 Service Manual TCL Communication Ltd.

2) Function test

3) SW downloading

4) Replacement of the defective handset.

2.6.2 For standard accessories (charger, headset and USB cable)

1) Warranty check

2) Functional check

3) Replacement of defective accessories

2.6.3 If input the following codes on handset, you can:

2.6.4 User Data Format reset introduction:

How to use: long press “Power” Key + “Volume up” key in power off mode to enter recovery mode.

When to use: If you can’t start your handset or when you start your handset, there will be something wrong

with it, like can’t charge or can’t charge normally.

What does it do when you use End user format function: it will format end user area, and your handset will come back to factory model, everything you save or set in the handset (except SIM card) will be lost.

Detail steps：

1. Long press “power” key + “volume up” key, and enter the Android system recovery mode.

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2. Press “volume” key to select “wipe data / factory reset”, press “power” key to confirm;

3. Press “volume” key to select “Yes—delete all user data” and the press “power” key to double confirm the factory reset;

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4. Factory reset complete, press “volume” key to select “reboot system now” and press “power” key to confirm.

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day

1 2 3 4 5 6 7 8 9

10 1 2 3 4 5 6 7 8 9 A

11

12

13

14

15

16

17

18

19

20 B C D E F G H I J K

21

22

23

24

25

26

27

28

29

30 L M N O P Q R S T U

31 V

Coding day

Coding Month

Coding Year

L1 Service Manual TCL Communication Ltd.

2.7 Cell phone maintenance

1) Equipments for handset test.

 Handset with full power.  One SIM card.

2) It is recommended the following tools:

 One PC with Windows 2000/NT/XP/Windows 7.  One ampere meter for charger current test.

2.8 Invoice check

1. Check warranty status of Handset by POP (Proof of Purchase) ;

2. If the end user lost his POP, then consider the data code as the purchasing day; Date code: (GJV)

Note:

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mouth 1 2 3 4 5 6 7 8 9

10 E F G H I J K L M N

11

12 O P

year 3 4 5 6 7 8 9

10

11

12 M N O P Q R S T U V

13

14

15

16 W X Y Z

L1 Service Manual TCL Communication Ltd.

3. If IMEI sicker (commercial label) is lost but the phone can be power on, input “*#2886#” at dial mode and then select “MANU” “Traceability” to check date code, IMEI info, CU-REF, PTH(PTM), etc. If the phone can’t power on, please read data code by using Sugar tool. Please refer to SW download process in term 4 for details.

2.9 IMEI Check

1) Power on the handset, enter *#06#

2) If the IMEI sticker in the back casing is not lost: We should make sure that the IMEI number must be the same with the one on the IMEI sticker, if not, it’s out of warranty policy.

2.10 Humidity sensitive sticker Check

If humidity sensitive label is not good, the cell phone will be considered as out of guarantee.

 Liquid was detected by humidity sensitive label

 Position of humidity sensitive sticker.

Humidity sensitive sticker is on the Furnished frame.

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Here is the humidity sensitive sticker.

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2.11 Visual Mechanical inspection

Mechanical warranties check items:

1) Corrosion  Corrosion on the USB connectors, SIM connectors, and other metal surfaces

2) Hole  Holes (Diameter > 1mm) on any surface, including front casing, decorate frame, battery cover,

LCD Lens, keypad.

3) Bump  Bumps (Diameter>1mm) on any surface, including the front casing, decorate frame, battery cover,

LCD Lens, keypad

4) Scratch (length > 3mm)  Scratches on any surface, including the front casing, furnished frame, battery cover, LCD Lens,

keypad

5) Distortion  Bend, twisted or crushed on the h/s, cover/casing or connectors

6) Broken  LCD broken, casing broken, cover broken

7) Dropped.

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 Keypad tear off, LCD lens, connectors fallen off

8) Gap:  External physical damage relating to abnormal use, like front case and frame opened

9) Others:

 Damage caused by disassembly like wrong part assembly, lost of components  Use in abnormal environment like too high temperature with plastic melts

2.12 Accessories inspection

Accessories warranties check items:

1) Any use in abnormal temperature, other than the one specified in the user manual. Any evidence of plastic/casing melted.

2) Any mark of food or liquid around the accessory or in the USB socket.

3) Any evidence of mechanical shocked which damage the enclosure of the battery, charger or headset.

4) Any mark of tentative of disassembly the accessory

5) Any abnormal use which induce wire damage, wire broken or USB socket deformed.

2.13 Cell phone maintenance procedure

1) Check that the SIM card is set correctly.

2) Power on the cell phone.

3) If the cell phone asks to input NCK code, which means it is SIM locked, and can only be worked with dedicated SIM card. Use the correct SIM card.

4) Enter the phone code if necessary.

5) If power on, test step by step with the auto test code:

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Press *#2886# in dial screen and then you will see the interface displaying the SW version. Select “Auto” to start the auto test, or select “MANU” to do the MMI test manually.

If one of the tests failed during “Auto” test mode, it will show “Test xx failed”, press “Next” to go on test, press “NO” to power off and press ”RETEST” to retest.

 TRACEABILITY

I. (1) “Auto” test mode: You can get some information such as PT,PFT, BW, MMI, FT and

Data Code;

(2) “MANU” mode: You can get information such as IMEI, CU-REF, WIFI, BT address, Data

Code, etc.

II. Press “Pass” to continue.

 TOUCH PANEL

I. “Please draw on the yellow area” according to instructions;

II. Press “Pass” to continue.

 LCD

I. You will see the LCD display three colors: RED, GREEN and BLUE if it functions well;

II. Press “Pass” to continue;

III. You will see the LCD displays black if it functions well;

IV. Press “Pass” to continue;

V. You will see the LCD displays grey if it functions well;

VI. Press “Pass” to continue;

VII. You will see the LCD displays grey level if it functions well;

VIII. Press “Pass” to continue;

IX. You will see the LCD displays white if it functions well;

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X. Press “Pass” to continue.

 KEYPAD

I. Press the key displayed on the screen. The key on the screen will turn grey when you

press it if it functions well;

II. Press “Pass” to continue.

 LCD BACKLIGHT

I. The screen backlight will be flashing if it functions well;

II. Press “Pass” to continue.

 MAIN CAMERA

Press “Pass” to continue if the main camera functions well.

 FRONT CAMERA

Press “Pass” to continue if the front camera functions well.

 MAIN FLASH

I. Main camera LED will turn on if it functions well;

II. Press “Pass” to continue.

 FRONT FLASH

I. Front camera LED will turn on if it functions well;

II. Press “Pass” to continue.

 CHARGER LED

I. The charge LED will turn on if it functions well;

II. Press “Pass” to continue.

 RECEIVER

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I. You will hear a voice prompt which introduces some emergency call numbers from the

receiver if it functions well;

II. Press “PASS” to continue;

 SPEAKER

I. You will hear a voice prompt which introduces some emergency call numbers from the

speaker if it functions well;

II. Press “Pass” to continue;

 MIC

I. Make a noise near the main mic, you will hear it from the receiver if it functions well;

II. Press “Pass” to continue;

 VIBRATOR

I. You can feel the phone’s vibrating if it functions well;

II. Press “Pass” to continue.

 HEADSET

I. Insert headset according to the instruction and you will hear a voice prompt which

introduces some emergency call numbers through the headset left if it functions well;

II. Press “Pass” to continue;

III. You will hear a voice prompt which introduces some emergency call numbers through the

headset right if it functions well;

IV. Press “Pass” to continue;

V. Make a noise near the headset mic, you will hear it from headset if it functions well;

VI. Press “Pass” to continue;

VII. You will hear FM playing and FM frequency will be displayed on the screen if it functions

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well;

VIII. Press “Pass” to continue;

IX. Remove headset according to instruction and press “Pass” to continue.

 USB

I. Insert USB cable according to instruction and it will say “USB: OK”, “Current: xx mA” if it

functions well;

II. Remove USB cable according to instruction and press “Pass” to continue;

 CHARGER

I. Insert charger cable according to instruction, it will detect it and say “Charger: OK. Current:

xx mA” if it functions well;

II. Remove charger cable according to instruction and press “Pass” to continue.

 G-SENSOR

III. Put the handset towards up according to instruction;

IV. Press “Pass” to continue;

V. Put the handset “FACE DOWN”, “DOWN”, “LEFT”, “RIGHT” and “FACE UP” according to

instruction, and then the instruction will disappear if it functions well;

VI. Press “Pass” to continue.

 PROXIMITY SENSOR

I. Please shadow the sensor with your hand and move away, then it will say “near -> far:1”

and “far->near:1” if it functions well;

II. Press “Pass” to continue.

 SIM CARD

I. Insert SIM card and the phone will detect it if it functions well;

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II. Press “Pass” to continue.

 MEMORY CARD

I. Insert SD card and the phone will detect it if functions well;

II. Press “Pass” to continue.

 BATTERY TEMP

I. It will display the value of battery temperature, battery content and battery voltage if it

functions well;

II. Press “Pass” to continue.

 BLUETOOTH

I. Bluetooth will search automatically and it will display device address if it functions well;

II. Press “Pass” to continue.

 WIFI

I. It will search for WIFI hotspot and it will display searched result on the screen if it functions

well;

II. Press “Pass” to continue.

 GPS

I. It will run GPS and search for satellite, and then it will display info such as “PRN”, “SNR”,

etc. on the screen if it functions well;

II. Press “Pass” to continue.

3. Replace the handset parts

3.1. Preliminary

Before any disassembly (except the antenna), the back cover, battery and SIM card must be removed

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Pixi4-5 4G (5045X/D/A/J/G/T/Y)

Cell phone status before charger connected

ON

OFF

L1 Service Manual TCL Communication Ltd.

firstly.

3.2. Precaution

The heart of the handset contains all digital circuit (microprocessor, ASIC, memories, display, keypad, etc) and the high-frequency transceiver circuit which is protected by the upper and lower cover. However, some ESD sensitive area is completely or partially visible (keypad keys, micro-SIM drive, etc). In order to prevent any risk of ESD damage during disassembly or assembly of the handset, the operator's wrist should be grounded. This picture illustrates the connection. The operator wears an electrostatic conduct bracelet which connected to an anti-static pad. And the pad place on the work surface which connected to the metal structure workbench, the whole being earthed.

3.3. Battery test

3.3.1. Charging Process

1) Table 2.1 describes the various events related to a standard charger connected to a cell phone.

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During charging

Display lights up and following battery icon displayed:

Sequential icon flashing:

After charging

(charger connected)

Following fixed battery icon display :

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Table 2.1 Battery charge status on handset

2) If the display does not light on or battery icon does not flash when the charger or the cell phone’s charge function is defective with mechanical or electronics.

In this case: a) Replace the charger to charge.

 Confirm it works correctly or not.  If it cannot work correctly after change charger

b) Then change another battery to charge again.

 Confirm it works correctly or not.

c) Check the Charge connector on the cell phone.

 If it is damaged, replace the cell phone.

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Battery

Typical Charge Time

Lithium

4 hours

Cell model

LP435167R

Pack model

TLi020F1

Nominal voltage

3.80V

Battery capacity

2000mAh (Minimum)

Fully charged battery is discharged with current

0.2C from 4.35V to 3.00V

Charge

Charge method

CC - CV (Constant current - Constant voltage)

Current

0.5C(Standard)

1C(Max)

Limited voltage

4.35V

Operating temp.

0～+45°C

High temperature

Current

0.5C (Max)

Limited voltage

4.10V

Operating temp.

45~60 ℃

Discharge

Current

0.5C(Standard)

1C(Max)

Cut-off voltage

3.00V

Operating temp.

-20~+60°C

Storage at different temperature

Storage temp.

Storage term

Recovery capacity

-20~+60°C

1 month

Refer to note*1

-20~+45°C

3 months

-20~+20°C

1 year

Initial impedance

≤150 mΩ（@AC1kHz）

Shipment voltage

3.82～3.92V

Storage relative humidity

65±20%

Note*1: The capacity recovery rate should be more than 80% under the shipment status.

L1 Service Manual TCL Communication Ltd.

3) For a normally discharged battery (with not a long time of storage), charging time listed on below table

4) Battery specification

3.3.2. Charger test

When the standard charger is connected to the cell phone, check correct running of the charge indicator on the display (refer to item 3.3.1 ).

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Use the ampere meter to test the current of the charger.

1) Connect the power supply to ampere meter with adapter.

 Power on adapter

2) Connect the cables from “OUT” on other side to handset.

 Power on charger

3) Connect charger to the meter “ IN “ on the side

4) You can read the current on ampere-meter

5) The reading of the charger output should be 350 mA~550 mA

4. Software download

It is authorized to download software for the handset which needs to be updated. This downloading tool is called “Sugar MTK_SP”. Thus internet access is necessary. TS Website: https://css.tclmobile.cn/.

4.1 Equipments requested when download：

⑴ A handset with full power; ⑵ PC with windows system; ⑶ A USB cable.

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4.2 Install driver

At the final step of SUGAR setup procedure, it will remind you to install driver.

Please select “Install driver” and press “Finish”; then the driver will be installed automatically.

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4.3 SW download process

Ⅰ. Open “Sugar MTK_SP3.4.1” (you can get the latest version from TS website: https://css.tclmobile.cn/). “Sugar MTK_SP” login window looks like follow picture;

Input ‘User name’ and ‘Password’, and then press “OK” to log on.

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Ⅱ. Use “Get version” function to check current SW vision, available version from server and handset info

such as IMEI, PTM, CU ref, data code, etc.

1) Select the product models – “5045”;

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2) Select Com port which created by your installed cable;

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3) Press “Get Version” button, power off the handset and connect it with PC by USB cable.

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III. Click “Upgrade”, power off the handset and reconnect it with PC by USB cable, upgrade process will

start automatically.

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IV. Upgrade finished. The phone will turn on automatically if the download is finished successfully.

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Note: During the download progress a warning window will prompt as below if the phone has been rooted

before.

If the phone has been rooted, it means that the phone is out of warranty. End users need to pay to upgrade,

otherwise click "No" to exit the upgrade.

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If you have any question or problem, please feel free to contact us

(tct_gcc_techSupport@tcl.com) .

Thanks for your cooperation.

TCL Communication Ltd.

Global Customer Service TS Dept.

Mar.04th, 2016

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